The purpose of this book is to assess the changing nature of the industrial and business space property market which has developed out of the recession of the early 1980s. It also shows how business space development schemes can be implemented to revitalize urban areas. It covers the investment and development market, how schemes are financed and the different techniques used to appraise their financial viability, the layout and design characteristics of industrial workshop and business space developments of all sizes, the influences of central government's economic fiscal and planning policy, local authority iniatives to revitalize inner urban areas and the variety of methods used to implement new development including partnerships and negotiated solution.

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as:emotional intelligencebehaviour modificationrole modellingdimensions of procedure and convivialityexpectancy theorysocio-cultural concepts of (service) communitycustomer service as dynamic 'object' in activity theoryZen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.

Do small- and medium-sized sporting events affect the overall wellbeing of people living in the host community? If so, how they do they affect local life? This book specifically addresses the strategic choices that host communities make when hosting non-mega sporting events, and looks at the outcomes of those choices. The contributions to this study assess a variety of tangible and intangible effects, including the economic and social impacts, and the effect on tourism and participation in sport. It contains analysis of a variety of events, including spectator and participant events, single-sport and multi-sport events, and one-day and multi-day events, all hosted in different types of cities and communities around the globe. Overall, this book identifies and extends our understanding of the nature, management, and implications of non-mega sporting events. The impacts and strategic outcomes highlighted here have practical value for sport event management and strategy, and advance our understanding of the economic and social consequences of hosting an event. This book was originally published as a special issue of European Sport Management Quarterly.

Services and the Green Economy addresses a significant gap in the knowledge and understanding of sustainable economic development. Bringing together a range of expert contributions the book analyses the role of services and service industries in the transition to a greener economy. Framed by an approach within environmental economic geography, chapters written by leading researchers from a range of disciplines explore how service industries, service firms and service activities are at heart of green economic processes. Adopting a global perspective, it includes research from the US, Europe, South America and Japan, providing a detailed insight into how the crucial role of service industry activity has often been ignored in current understandings of a green economic transition.

Event Audiences and Expectations for the first time examines why people participate in festivals and events, the types of events which stimulate participation, and the fanatical antics of fans who become involved in these events. By doing so the book offers significant insight into how event managers can entice and manage participant expectations as well as manage audience involvement. The book is based on primary research using participant observation, as well as in-depth interviews with event participants, event managers and government officials involved in over 50 international events to gain new perspectives into audience behaviour and participatory events. Using numerous international case studies and examples, the book offers a comprehensive outline of the reasons why people participate in festivals and events, the social world that reinforces their behaviours, and strategies that can be used to ensure future successful participatory events. This thought-provoking and original volume will be valuable reading for students, researchers, events managers and tourism and community planners at all levels of government.

This innovative and timely volume moves beyond existing operational and pragmatic approaches to events studies by exploring sports events as social, cultural, political and mediatised phenomena. As the study of this area is developing there is now a need for critical and theoretically informed debate regarding conceptualisation, significance and roles. This edited collection explores the core themes of consumption, media technologies, representation, identities and culture to offer new insight into how sports events contribute to generation of individual and shared meaning over personal, community and national identities as well as the associated issues of conflict, resistance and power. Chapters promote a critical (re)evaluation of emerging empirical research from a diverse range of sports events and locations from the international to local level. A multi-disciplinary approach is taken with contributions from areas including sports studies, media studies, sociology, cultural studies, communications, politics, tourism and gender studies. Written by leading academics in the area, this thorough exploration of the contested relationship between sports events, society and culture will be of interest to students, academics and researchers in Events, Sport, Tourism and Sociology.

The growth of events and festivals has been significant over the last decade and a wide range of skills are essential to ensure those events are successful. This requirement has been instrumental in stimulating the creation of more tertiary education opportunities to develop events management knowledge. As the discipline develops, knowledge requires direction in order to understand the changing advances in society. This is the first book to take a futures approach to understanding event management. A systematic and pattern-based understanding is used to determine the likelihood of future events and trends. Using blue skies scenarios to provide a vision of the future of events, not only capturing how the events industry is changing but also important issues that will affect events now as well as the future. Chapters include analysis of sustainability, security, impacts of social media, design at both mega event and community level and review a good range of different types of events from varying geographical regions. A final section captures the contributions of each chapter through the formation of a conceptual map for a future research agenda. Written by leading academics in the field, this ground breaking book will be a valuable reference point for educators, researchers and industry professionals.

In the past three decades, China has experienced an unprecedented pace of economic and urban development. It's economy is now transforming from one based on manufacturing industries towards the producer services, with the importance of these services in the national and regional economy being recognized by economists and policy makers alike. With growing demand and policy support, producer services are expected to expand rapidly, leading to a new wave of economic and urban development in China. This groundbreaking volume is one of the first to address questions related to the development of these services in China. The contributions explore a wide range of associated topics including the characteristics of the growth of producer services and how this is related to China's economic and urban transition, the distribution of these services amongst Chinese cities, as well as drawing comparison between producer service development in China and Western counterparts. This volume also discusses the dynamics of the development of these services in China and how the political-economic embeddedness of China has shaped the development of producer services. Finally, the consequences of this growth and how the economy and urban space have change in response is explored, as well as the challenges Chinese cities face in moving towards a service economy, and how this can inform future public policies. This volume addresses the pressing need to understand the economic and urban changes in post-industrial China to allow appropriate strategies and policies to formulated to facilitate future development in China. The text is rich with statistical data and diagrams, providing original contributions and a cutting edge overview. This timely publication will be of interest to upper-level undergraduates, postgraduates, and researchers interested in China, Urban Studies and Economic Development.

This book offers a much-needed study of the Victorian novel's role in representing and shaping the service sector's emergence. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider service sector, it traces the effects of service work's many forms and class positions in the Victorian novel.

Selling and delivering a project to a satisfied client, and making a profit, is a complex task. Project manager and author Robin Hornby believes this has been neglected by current standards and is poorly understood by professionals in the field. Commercial Project Management aims to rectify this deficiency. As a unique 'how-to' guide for project and business managers, it offers practical guidance, and a wealth of explanatory illustrations, useful techniques, proven checklists, real life examples, and case stories. It will give project managers a needed confidence boost and a head start in their demanding role as they go 'on contract'. At the heart of Robin's approach is a vendor sales and delivery lifecycle that provides a framework for business control of projects. Unique elements include the integration of buyer and vendor project lifecycles, the recasting of project management as a cyclic set of functions to lead the work of the project, and the elevation of risk assessment from a project toolkit to a fundamental control process. Beyond project management, the book proposes a comprehensive template for the firm whose business is delivering projects. This is a how-to book for project and business managers working in a commercial environment looking for practical guidance on conducting their projects and organizing their firm.

Although the event management field has grown considerably over the last decade, critical, social-scientific studies of the international events industry are rare. This book intends to help fill this void. It focuses on power, social and political relations, conflicts and controversies in the context of international events, popular festivals and famous spectacles. It draws on recent primary research and offers a diverse range of new and intriguing case studies, for example the Arirang Festival in North Korea, the Gay Games, the Gymnaestrada, horse-racing events, the London 2012 Olympics, regional and rural festivals, the World Baseball Classic, World Fairs/Expos and U2 concerts. The main aim of this volume is to bring the critical, social-scientific analysis of events, festivals and spectacles more into the core of the teaching of events management degree programmes. The book draws extensively upon the disciplines of politics, sociology, cultural studies and history. In the process, it addresses key themes such as: * political economy * politics of popular culture * the global and the local * regionalism and globalization * nations and nationalism * international relations and foreign policy. This groundbreaking collection of essays is unique and innovative. It will be an essential source for students, researchers and academics with a keen interest in critical, social-scientific analyses of events.

The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.

Though their primary concern, organizations in the creative industries don't only succeed or fail based on the exercise of their creative resources. Their fortunes also depend on their understanding and approach to the problem of competition. In Strategic Analysis: A creative and cultural industries perspective, Jonathan Gander offers a much needed introduction to how the practice of strategic thinking and analysis can be applied to this diverse and dynamic field. The book employs a range of competitive scenarios and case studies in which to practically apply a recommended set of analytical frameworks and examine the strategic challenge facing the enterprise and the wider sector. This concise and practical text focuses on providing a clear series of steps through which to identify and tackle strategic issues facing an enterprise, making it perfect reading for students and practitioners in the creative sector who seek a strategic understanding of the competition they are involved in.

Olympic Event Organization is the first text to address a number of important questions in contemporary mega-event management: Which organizations are involved in the Olympic Movement and in what capacity? What are the interorganizational flows of authority and finance between them? How is work grouped, in what unit sizes, how specialized and formalized are work processes? How complex, dynamic, diversified, or friendly is their environment? What are the power issues and how do the technological processes affect these organizations? How do the OCOGs evolve in their life cycle, what pressures shape their structures and management processes and how is work co-ordinated? The examination of the Olympic Games event organization in the 10-year period, from bidding to post-games closing down, draws material from host cities to explore the types of interorganizational flows that take place at various stages for the Olympic Games to be delivered. Knowledge transfer from one host city to the next and an established organizational field also means that management practises sometimes follow some externally imposed organizing logics. The challenges faced by organizers are discussed and the tensions that a strong management template from the IOC creates are also examined. Finally, the issue of sustainability of the Olympic Games is identified along with an analysis of the ways in which the concepts of impact are appropriated by the various stakeholders involved with the Olympic Games as they attempt to influence public opinion. Written in an accessible and insightful manner Olympic Event Organization is essential reading for both academics and practitioners alike.

This professional book introduces marketing and luxury brand professionals to a new definition of luxury and the art of designing the ultimate luxury experience in both the physical space (e.g., in-store, hotel, restaurant) and the digital space (e.g., social media, website, e-commerce). Specifically, it offers an overview of customer experience issues and explores big five experiential strategies that can be applied by luxury houses in order to provide the best luxury experience to their customers. Themes such as quality of customer luxury experience, immersion and co-production/co-creation in luxury, creation and management, digital and immersive marketing, and innovative market research are also examined. How do consumers define luxury? Is there one luxury or several "luxuries"? What kind of luxury experiences consumers want to live? How can luxury houses design the ultimate luxury experience? More than in any other sector, luxury consumption is a response to a search for emotions, pleasure, uniqueness, consideration and greatest services. The luxury consumer wants to live luxury experiences - not just buy luxury products or services. In this way, this book presents the luxury consumption experience as a combination of symbolic meaning, subconscious processes and nonverbal cues and characterized by fantasies, feelings and fun. Featuring case studies and interviews from international luxury sectors and brand managers such as Burberry, Dior, Porsche, Breitling, St. Regis Hotels & Resorts, and Louis Vuitton, among others, this book offers both a research and management perspective on luxury experience to professionals in the luxury sector (e.g., CEOs, brand managers, marketing and communication professionals), as well as marketing professors, students, and people eager to learn more about how to design the ultimate luxury experience. Praise for The New Luxury Experience "This book provides a holistic perspective on marketing of luxury brands, offering both useful practical advice as well as illustrating important cases." -- Ravi Dhar, Director, Yale Center for Customer Insights, Yale University "Wided Batat's book offers a fresh, insightful and comprehensive analysis of the concept of the consumer's experience with luxury whatever that may be. The Five experiential luxury strategies proposed by Wided highlight that luxury management should go above and beyond the design and branding of luxury goods and services. I also commend the consideration given to the younger generations' approach to luxury and to corporate social responsibility aspects. Luxury marketers should find this book very useful indeed." -- Francesca Dall'Olmo Riley, Professor of Brand Management, Kingston Business School, UK

Following drastic shifts in the spatial organization of goods production, increasingly fierce competition now forces firms also to look critically at how to organize the production of services. While digitization and advances in information and communication technologies have enabled firms to unbundle service production processes, the increased global availability of skilled labour allows for the relocation of ever more of these processes around the world. As a result, a new geography of services production takes shape: a geography that is defined by new interregional and international divisions of labour and held together by increasingly complex global services production networks. This book examines how the reorganisation of services production alters relations between and generates different sets of challenges and opportunities for economic development in the Global North and the Global South. Drawing from 11 case studies probing various aspects of services production in different parts of the world, the book brings out the remarkable heterogeneity and transformative capacities of services. It successively shows how global trade in services creates new interdependencies between services producing and services consuming regions; reveals how services help to mitigate the impact of and contribute to recovery from economic crises in the Global North; and demonstrates how services offshoring fosters economic development and service-sector driven modernisation processes in the Global South. The book's openness to the heterogeneous and dynamic nature of services production enlarges our understanding of which particular services in which spatiotemporal context have the capacity to generate good jobs, contribute to productivity and drive economic growth. The book stands out from other books in the field in that it combines perspectives on services-driven transformations from both the Global North and the Global South and looks into the role of various services segments. Based on pioneering empirical research and original data it offers a timely contribution to this growing debate. The book provides valuable insights for students, scholars and professionals interested in services, services offshoring, services-driven growth, and socioeconomic transformations in the Global North and South.

For managers, students and conference professionals this timely new book will provide a firm foundation for understanding and operating in one of the UK's fastest growing business areas. Conferencing forms a large and expanding part of the UK economy and is now attracting serious analysis as the key techniques and principles of good practice become established. This unique book, one of the first written by an expert educator and consultant in the field, considers the background and nature of the UK conference industry and looks at the management issues involved in professional and competitive conferencing. Providing clear, up to date and detailed information on every aspect of the management and organization of conferences and conference centres it will be an essential text for students on hospitality and tourism courses- from GNVQ to undergraduate level. It will also be a vital reference for practitioners in any part of the conference business who want to grasp the key elements for success in the future.

Managing Sport Mega-Events explores global developments in the management of sport mega-events. Sport mega-events such as the Olympic Games and the Football World Cup have been examined from a number of academic perspectives including history, sociology, politics, urban planning and economics. What is lacking, however, is a book which identifies and evaluates the current issues and complexities faced by those charged with the responsibility of managing these sport mega-events. This book fills the gap. The book addresses three broad but interconnected themes. First, strategic matters are explored focusing on the rise of sport mega-events, the management of stakeholders and governance issues. Second, how organisers can best ensure the sustainable management of sport mega-events is considered. Third, operational matters and related issues are examined including media management, broadcast management, venue management, risk management, marketing and sponsorship management. The book draws on leading international sport management scholars, each of whom has expertise in the organisation of sport mega-events. It makes a valuable contribution to the existing literature.

Ever wonder what it takes to land a job with the world's most sought after companies? In A Theatre Geek's Guide to Disney, Google, and the NFL, Brett Axler pulls back the curtain to reveal the steps from his journey and the lessons he learned along the way. From his early years in community and regional theater to landing his first job with an NFL-team, Axler shares the simple and normally overlooked steps applicants can take to land their dream job. He busts the classic experience and education requirement myths and outlines the powerful alternatives that make applicants stand out from the crowd. Using his own personal victories and defeats along with stories from the dozens of students and young professionals that he's mentored, Axler shares the step-by-step do's and don'ts of navigating a young career. Through his years at Comcast and Disney to his recent adventures that led him to Google, Axler shares his insights about education, professional networking, job searching, applying for the job, getting a resume to the top of the pile, and nailing an interview. With A Theatre Geek's Guide to Disney, Google, and the NFL, buckle up for a wild story full of priceless know-how from a theatre geek that accidentally found himself in professional sports and corporate America.

This must-have guide to special event production looks deep the behind-the-scene of an event, and dissects what it is that creates success. It analyses the process - the planning and business aspects to provide a unique guide to producing events. It explains thoroughly, budgeting and resource concerns, planning and cost projections and the role of the well-crafted proposal. Incorporating pedagogical features, this easy-to-read book is packed with photographs, diagrams, flow charts, checklists, sample forms, and real-life examples. It steps through the whole process from the creativity and proposal at the outset, to budgeting, the contract and risk management with event follow up to conclude. This text is Part one of a two book set - also available is Special Events Production: the resources (isbn 987 07506 85238).'

This comprehensive collection provides an overview of social scientific perspectives on Olympic legacy, using specialist analyses and selected cases to illuminate the recurring anthropological, political, and sociological dimensions of the legacy debate. Drawing upon research conducted on the Beijing, Vancouver, Athens, London and Rio de Janeiro Olympic Games, it identifies the recurrent rhetoric that has characterised the legacy debate, alongside the harsh realities that contradict many legacies and aspirations. Fifteen researchers from six countries contribute a range of critical analytical studies which explore macro-perspectives on the shifting political economy symbolized at Beijing or in an over-reaching Greece, the soft power benefits perceived by the Rio 2016 organizers, the anthropological study of neighbourhood spaces threatened by corporate branding, and the apparatus of surveillance surrounding an Olympic Games. The symbolic importance of the Games is also captured in studies of volunteer motivations, labour and work initiatives, and the introduction of women's boxing at London 2012. In a comprehensive overview, Alan Tomlinson illuminates the rhetoric of successive Olympic cycles and the rise to prominence of the legacy question in that debate. This book was originally published as a special issue of Contemporary Social Science.

Do small- and medium-sized sporting events affect the overall wellbeing of people living in the host community? If so, how they do they affect local life? This book specifically addresses the strategic choices that host communities make when hosting non-mega sporting events, and looks at the outcomes of those choices. The contributions to this study assess a variety of tangible and intangible effects, including the economic and social impacts, and the effect on tourism and participation in sport. It contains analysis of a variety of events, including spectator and participant events, single-sport and multi-sport events, and one-day and multi-day events, all hosted in different types of cities and communities around the globe. Overall, this book identifies and extends our understanding of the nature, management, and implications of non-mega sporting events. The impacts and strategic outcomes highlighted here have practical value for sport event management and strategy, and advance our understanding of the economic and social consequences of hosting an event. This book was originally published as a special issue of European Sport Management Quarterly.

This must-have guide to special event production looks deep behind the scenes of an event and dissects what it is that creates success. It analyses the process - the planning and business aspects - to provide a unique guide to producing a variety of events from weddings to festivals. It explains thoroughly budgeting and resource concerns, planning and cost projections and the role of the well-crafted proposal. This new edition has been significantly updated to include: Three new chapters: Event Design, Information Technology and Sustainability and Event Production. Updated and new case studies from USA, Canada , India, Russia and Malaysia. New Industry Voice feature, including an interview with industry experts from around the world commenting on their experiences of event planning and production. New content on: technology, volunteers, venues and PR and marketing. Enhanced online resources including: PowerPoint lecture slides, checklists, glossaries, additional questions and challenges, web links, sample contract templates, production schedule templates, and evaluation forms. Incorporating pedagogical features, this easy-to-read book is packed with photographs, diagrams, flow charts, checklists, sample forms, and real-life examples. It steps through the whole process from the creativity and proposal at the outset, to budgeting, the contract and risk management with event follow up to conclude. A must have resource for event planners, managers, caterers and students. This text is part two of a two book set - also available is Special Events Production: The Resources (978-1-138-78567-0). This book offers an in - depth guide to the technical aspects of a big event such as lighting and audio systems, visual presentation technology, special effects and temporary outdoor venues.

This must-have guide to special event production resources looks deep behind the scenes of an event and dissects what it is that creates success. It analyses the resources and is an extensive reference guide to the technical details of a big event. It provides a thorough grounding on the specifications and performance of lighting and audio systems, visual presentation technology, special effects and temporary outdoor venues. This new edition includes: New content on: new audio -visual technology, industry safety standards, special effect platforms, decor and new custom forms of staging for both indoor and outdoor events. Updated and new case studies from USA, Canada, India, Russia and Malaysia New Industry Voice feature, including interviews with industry experts from around the world. Comprehensive coverage of venues, staging, seating, rigging, lighting, video, audio, scenic design and decor, CADD, entertainment, special effects, tenting, electrical power, fencing and sanitary facilities in a variety of indoor and outdoor event settings. Enhanced online resources including: PowerPoint lecture slides, checklists, glossaries, additional questions and challenges, web links and video links. Incorporating pedagogical features, this easy-to-read book is packed with photographs, diagrams, flow charts, checklists, sample forms and real-life examples. The vast varieties of audio-visual technologies, outdoor venues, decor and staging are presented. A must have resource for event planners, managers, caterers and students. This text is part two of a two book set - also available is Special Events Production: The Process (978-1-138-78565-6). This book analyses the process - the planning and business aspects - to provide a unique guide to producing a variety of events from weddings to festivals.

This is a book for aspiring event managers, providing both a theoretical and a practical guide to selecting and working with venues as part of the event planning process.

The book explores the different types of venues available to event managers, from unique venues such as historical buildings and theatres to sporting and academic venues, analysing the specific characteristics, benefits and drawbacks that distinguish them. It also illustrates how venues function and are managed, incorporating key aspects of venue management including staffing, marketing, legislation, production, scheduling and administration. Sustainability, ethics and technology are also integrated throughout, along with a vast range of industry examples of different venue types and events from around the world.

Comprehensive and accessible, Working with Venues for Events offers students an essential understanding of how event managers can successfully negotiate, work with and plan for a successful event in a variety of venue settings. This is an invaluable resource for anyone with an interest in events management.

Table of Contents

Chapter 1: The Evolution of Venues

1.1 Introduction

1.2 Venues Rooted in Early Civilisations

1.3 Venues from The Middle Ages

1.4 The Industrial Revolution and Venue Development

1.5 Hospitality Providers

1.6 Unique Venues: Historical Buildings

1.7 Unique Venues: Theatres and Cinemas

1.8 Using Unique Venues

1.9 Sporting Venues

1.10 Using Sporting Venues

1.11 Purpose Built Event Venues

1.12 Using Purpose Built Venues

1.13 Academic Venues

1.14 The Events Industry Today

1.15 The Future of Venues

1.16 The Evolution of Venues – The Venue Manager’s Perspective

1.17 Summary

1.18 Further Reading

Chapter 2: Incorporating Venues into the Design of Events

2.1 Introduction

2.2 Event Design

2.3 Creativity

2.4 The Role of the Venue in Event Design

2.5 The Client

2.6 The Event Aim and Objectives

2.7 The Target Audience

2.8 The Budget and Other Parameters

2.9 Stakeholders

2.10 The Programme

2.11 Theming

2.12 Event Psychology

2.13 Symbolic Interaction Theory

2.14 Ambience

2.15 Architecture

2.16 Incorporating Venues into the Design of Events – The Venue Manager’s Perspective

2.17 Summary

2.18 Further Reading

Chapter 3: Choosing a Destination

3.1 Introduction

3.2 Event Tourism

3.3 Client Requirements and Attendee Profile

3.4 Travel/Length of Event

3.5 Accommodation

3.6 Amenities

3.7 Suppliers

3.8 Trade Shows and Familiarisation Trips

3.9 Working with DMOs

3.10 Convention and Visitor Bureaux

3.11 Privatisation and Disintermediation

3.12 Bidding for Events

3.13 Choosing a Destination – The Venue Manager’s Perspective

3.14 Summary

3.15 Further Reading

Chapter 4: Initial Venue Considerations

4.1 Introduction

4.2 Gathering Information

4.3 Location

4.4 Residential Venues and Leisure Facilities

4.5 Capacity

4.6 The Design of the Venue

4.7 Facilities

4.8 Catering

4.9 Availability

4.10 Staff

4.11 Prices and RFPs

4.12 Access

4.13 Venue Finding Agencies and DMOs

4.14 Evaluating Proposals

4.15 Initial Venue Considerations – The Venue Manager’s Perspective

4.16 Summary

4.17 Further Reading

Chapter 5: Sustainability in Event and Venue Management

5.1 Introduction

5.2 Sustainability in Event Management

5.3 Frameworks for Sustainable Events

5.4 Sustainability Guidance for Event Managers

5.5 Sustainable Venues

5.6 Sustainability Challenges for Venues

5.7 Meeting the Expectations of Attendees

5.8 Corporate Social Responsibility and Branding

5.9 Venue Grading Schemes

5.10 Event Certification

5.11 Sustainability and Quality – the Venue Manager’s View

5.12 Summary

5.13 Further Reading

Chapter 6: Organising a Site Visit

6.1 Introduction

6.2 The Purpose of the Site Visit

6.3 Spatial Awareness

6.4 The Itinerary

6.5 Assessing the Exterior of the Building

6.6 Assessing Communal Areas

6.7 Assessing Each Room

6.8 Inspecting Ancillary Rooms

6.9 Catering Operations

6.10 Access for All Guests

6.11 Residential Venues

6.12 Venue Staff

6.13 Starting Negotiations

6.14 Site Visit Evaluations

6.15 Organising a Site Visit – the Venue Manager’s Perspective

6.16 Summary

6.17 Further Reading

Chapter 7: Working With Venue Suppliers

7.1 Introduction

7.2 Venue Support in Event Planning

7.3 Discussing Your Venue Requirements

7.4 Site Planning

7.5 Transport Planning

7.6 Civic Support

7.7 Suppliers’ Venue Requirements

7.8 Types of Catering Operation

7.9 Types of Catering Service

7.10 Payment for Catering

7.11 Venue Technical Support

7.12 Additional Suppliers

7.13 Venue Manager’s Perspective

7.14 Summary

7.15 Further Reading

Chapter 8: Technology

8.1 Introduction

8.2 Virtual Events

8.3 Hybrid Events

8.4 Technical Specifications

8.5 Riders

8.6 A Technical Site Visit

8.7 Charges

8.8 Technological Developments in Events

8.9 Technology – the Venue Manager’s Perspective

8.10 Summary

8.11 Further Reading

Chapter 9: Understanding Venue Charges

9.1 Introduction

9.2 REVPAR and Yield Management

9.3 Significant Influences and Trends

9.4 Day Delegate Rates

9.5 Standard Room Hire Charges

9.6 Attrition

9.7 Recharges

9.8 Penalty Charges

9.9 Negotiating and Securing the Best Possible Hire Charges

9.10 Guaranteeing the Venue an Income

9.11 Subvention

9.12 Payment

9.13 Understanding Venue Charges – the Venue Manager’s Perspective

9.14 Summary

9.15 Further Reading

Chapter 10: Contracts and Licensing

10.1 Introduction

10.2 Legislation and Licensing

10.3 Health and Safety Guidance, Legislation and Insurance

10.4 Contracts

10.5 What to Expect in the Venue Contract

10.6 Understanding the Venue Contract

10.7 Penalties, Force Majeure and Indemnity Clauses

10.8 The Venue’s Contractual Responsibilities

10.9 Negotiating the Venue Contract

10.10 Transferring Responsibility to Suppliers and Guests

10.11 Using Event Staff at the Venue

10.12 Contracts and Licensing: – the Venue Manager’s Perspective

10.13 Summary

10.14 Further Reading

Chapter 11: The Role of the Venue in Event Preparation, Delivery and Evaluation

11.1 Introduction

11.2 Information Requested by the Venue

11.3 Changes to the RFP

11.4 The Operational Schedule

11.5 The Venue Manager’s Expertise

11.6 Getting the Most out of Venue Marketing Opportunities

11.7 Asking for Help and Advice

11.8 Final Venue Checks Before Event Day

11.9 The Venue’s Priorities on Event Day

11.10 The Role of Venue Staff on Event Day

11.11 Event Closedown

11.12 Event and Venue Evaluation

11.13 The Role of the Venue in Event Preparation, Delivery and Evaluation – the Venue Manager’s Perspective

11.14 Summary

11.15 Further Reading

Chapter 12: Venue Based Employment

12.1 Introduction

12.2 Venue Based Roles

12.3 Venue Marketing Roles

12.4 Venue Sales Roles

12.5 Venue Operations Roles

12.6 Duty Manager Roles

12.7 Specific Venue Roles

12.8 Key Skills for Venue Staff

12.9 Academic Qualifications for Venue Staff

12.10 Practical Qualifications for Venue Staff

12.11 Getting Experience

12.12 Looking for Venue Based Employment

12.13 Career Development in Venues

12.14 Conclusion

12.15 Further Reading