0
Your cart

Your cart is empty

Browse All Departments
Price
  • R100 - R250 (85)
  • R250 - R500 (534)
  • R500+ (2,163)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Industry & industrial studies > Service industries > General

Evolving Approaches to Managing Marine Recreational Fisheries (Paperback): Donald R Leal, Vishwanie Maharaj Evolving Approaches to Managing Marine Recreational Fisheries (Paperback)
Donald R Leal, Vishwanie Maharaj; Contributions by Ragnar Arnason, Keith R. Criddle, Wade L. Griffin, …
R1,216 Discovery Miles 12 160 Ships in 12 - 17 working days

Each year, thirteen million anglers enjoy the sport of saltwater angling in the United States, generating an estimated $30 billion in sales and supporting nearly 350,000 jobs. Recreational saltwater fishing, however, can significantly impact species of concern-species overfished or experiencing overfishing. Traditional angling controls_bag and size limits and restricted seasons_have fallen short in controlling fishing impacts and reducing conflicts among fishing and non-fishing interests. Evolving Approaches to Managing Marine Recreational Fisheries offers ways of overcoming such problems while providing anglers and the recreational service industry greater regulatory flexibility to enjoy the fruits of sportfishing. It features fourteen internationally recognized fishery experts presenting the pros and cons of using individual fishing quotas (IFQs), game tags, and angler management organizations (AMOs) in managing marine recreational fisheries, presenting both theoretical and practical solutions to help move recreational fisheries management to a new and improved level.

Service Work - Critical Perspectives (Hardcover): Cameron MacDonald, Marek Korczynski Service Work - Critical Perspectives (Hardcover)
Cameron MacDonald, Marek Korczynski
R3,900 Discovery Miles 39 000 Ships in 12 - 17 working days

In an important sense contemporary economies are predominantly service economies. Critical social analysis, which has historically developed in relation to manufacturing settings, is beginning to address this central importance of service work. For instance, authors such as George Ritzer and Alan Bryman have developed a general approach to societies through root metaphors based in service settings (McDonaldization and Disneyization respectively). Other authors have applied particular traditions of critical social theory to the specificities of service work. This is an area of considerable and burgeoning intellectual energy and interest. At present, however, there is no one volume which brings together these different critical perspectives on services work. There is no volume which brings together these different critical perspectives and which reflects on their collective contribution, their compatibilities and their differences.

Service Work - Critical Perspectives (Paperback, New): Cameron MacDonald, Marek Korczynski Service Work - Critical Perspectives (Paperback, New)
Cameron MacDonald, Marek Korczynski
R1,323 Discovery Miles 13 230 Ships in 12 - 17 working days

Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workersa (TM) experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.

Big Data and Blockchain for Service Operations Management (Hardcover, 1st ed. 2022): Ali Emrouznejad, Vincent Charles Big Data and Blockchain for Service Operations Management (Hardcover, 1st ed. 2022)
Ali Emrouznejad, Vincent Charles
R3,955 Discovery Miles 39 550 Ships in 12 - 17 working days

This book aims to provide the necessary background to work with big data blockchain by introducing some novel applications in service operations for both academics and interested practitioners, and to benefit society, industry, academia, and government. Presenting applications in a variety of industries, this book intends to cover theory, research, development, and applications of big data and blockchain, as embedded in the fields of mathematics, engineering, computer science, physics, economics, business, management, and life sciences, to help service operations management.

Contemporary Hospitality and Tourism Management Issues in China and India - Today's Dragons and Tigers (Paperback):... Contemporary Hospitality and Tourism Management Issues in China and India - Today's Dragons and Tigers (Paperback)
Stephen Ball, Susan Horner, Kevin Nield
R1,828 Discovery Miles 18 280 Ships in 12 - 17 working days

This book represents a comprehensive, authoritative and up-to-date analysis of key sectors in the hospitality and tourism industries in China and India, and will address the market's growing need for information on Tourism in China and India. The text will be written in an accessible style drawing on the authors wealth of theoretical, educational and industry experience. The text will contain inputs from academic colleagues and commercial contacts from the identified region.Case studies will give real life experiences of hospitality and tourism companies and organisations operating in this region and will include interactive exercises and discussion points.

Human Resource Management in an Emerging South Asian Economy - The Case of Brunei (Hardcover): Tamer K. Darwish, Pengiran Muda... Human Resource Management in an Emerging South Asian Economy - The Case of Brunei (Hardcover)
Tamer K. Darwish, Pengiran Muda Abdul Fattaah
R3,877 Discovery Miles 38 770 Ships in 12 - 17 working days

This book focuses on human resource management (HRM) in the country context of Brunei Darussalam, analysing, comparing and contrasting domestic enterprises (DEs) with multinational enterprises (MNEs), and oil and gas with non-oil and -gas sectors, and draws out the comparative lessons for understanding the potential and performance consequences of HR interventions in resource-centred national economies. Work carried out more recently drawing a contrast between Asian capitalisms has established a number of important defining aspects inherent in economies in Asia; this helps to present approaches to establishing the way in which Brunei may be seen to be aligned with, and depart from, other business systems and frameworks in Asia. The existing literature highlights a trend towards focusing on the Asian context; however, most studies have focused on specific Asian countries, and research conducted in other contexts remains scarce. As the region gains economic prosperity, it is increasingly important to conduct some work that will be able to highlight the relevant HRM system(s) for other Asian contexts. Although some emerging Asian economies are still quite far from achieving developed nation status, it is however essential to understand the HRM systems prevalent in such economies as they can contribute greatly to the economic development there. Hence, this book highlights the importance of viewing the development and nature of HR in Brunei and locates the practice of HRM within the wider economic and political context, and draws out the theoretical and practical implications for understanding continuity in change in HR practice, and similarities with and differences from other emerging markets. It will be of interest to researchers, academics, and students in international and comparative human resource management.

Knowledge-Based Services, Internationalization and Regional Development (Hardcover, New Ed): James W Harrington Knowledge-Based Services, Internationalization and Regional Development (Hardcover, New Ed)
James W Harrington; Peter Daniels
R4,182 Discovery Miles 41 820 Ships in 12 - 17 working days

Knowledge acquisition and organisation are central to the operation and marketing of many service-providing organisations. These requirements motivate the organisations' structure, their relationships to other organisations, the location of their operations and their entry into new markets. Because the nature of knowledge requirements varies by service sector, as do the organisations' structure and location, studies are necessary to explore the nature of these contingent relationships. An international and interdisciplinary team of leading academics examines the special attributes of knowledge acquisition and diffusion within and across organisations, and the consequent roles that these structurally important firms and institutions play in regional economic development.

The Economics of U.S. Health Care Policy: The Role of Market Forces - The Role of Market Forces (Hardcover): Frank W Musgrave The Economics of U.S. Health Care Policy: The Role of Market Forces - The Role of Market Forces (Hardcover)
Frank W Musgrave
R4,991 Discovery Miles 49 910 Ships in 12 - 17 working days

Designed as a primary text for courses in health care economics and policy analysis, this comprehensive work places the issues and economic analysis of the health care industry in the context of market forces driving the industry, including negotiated markets, managed care, and the growing influence of oligopolies. Written in accessible prose, without the aid of technical jargon and mathematical formulations, the content is rich with applicable, understandable economic concepts and analysis, and examples of market failure and government involvement. Some of the major policy issues covered are drug pricing, Medicare and Medicaid reform, the medically uninsured, for-profit hospital monopoly price power, managed care competitive pricing, and new negotiated markets. The relevant economic concepts employed in the text include price elasticity of demand/supply, market structure from competitive to oligopolistic markets, monopoly pricing power, measures of health care inflation and the biases of the CPI, demand and supply factors, inverse relationship of present health care expenditures as a percentage of GDP, measures/concepts of efficiency, and the role of government in a market era.

Communication Strategies for Corporate Leaders - Implications for the Global Market (Paperback): Pragyan Rath, Apoorva Bharadwaj Communication Strategies for Corporate Leaders - Implications for the Global Market (Paperback)
Pragyan Rath, Apoorva Bharadwaj
R1,216 Discovery Miles 12 160 Ships in 12 - 17 working days

Communication is key to success in every aspect of life and ever so in a competitive business environment. This book examines managerial communication from seminal theoretical and demonstrative vantage points through interdisciplinary amalgamation of sciences and the liberal arts. It presents new paradigms of managerial communication in the form of manoeuvres that can act as game changers in tug-of-war business situations, including difficult negotiations, conflicts and interpersonal dissonance that characterise the day-to-day corporate workplace tenor. This volume: Develops persuasion strategies based on argumentation tactics derived, for example, from legal cross-examination. Introduces 'problematisation' and 'deconstruction' as effective communication tools into mainstream managerial discourse. Employs Harvard Business School cases to demonstrate problem-solving skills, which will further serve as guide to writing business reports, plans and proposals. Positions business writing methods as taxonomical tenets that can help tackle complex business scenarios. Draws business diagnostic procedures from diverse fields such as Sherlock Holmes from popular culture, and Jared M. Diamond from ecology. This book will be a significant resource for business communication practitioners, especially corporate managers and leaders, sales and marketing professionals, and policymakers. It will be of interest to teachers and students alike, in business communication, organization behaviour, human resource management and marketing communications. It will act as a useful aid for classroom efficacy for teachers and academics.

Environmental Life Cycle Assessment of Goods and Services - An Input-Output Approach (Paperback): Chris T. Hendrickson, Lester... Environmental Life Cycle Assessment of Goods and Services - An Input-Output Approach (Paperback)
Chris T. Hendrickson, Lester B. Lave, H. Scott Matthews
R1,210 Discovery Miles 12 100 Ships in 12 - 17 working days

This is the first comprehensive guide to green design using economic input-output life cycle assessment (EIO-LCA) models. It is a must-have for companies trying to improve the environmental profile of their products and processes, for regulators attempting to quantify life cycle implications of products and services, and for students and scholars of green design.

Environmental life cycle assessment is often thought of as "cradle to grave" and therefore as the most complete accounting of the environmental costs and benefits of a product or service. However, as anyone who has done an environmental life cycle assessment knows, existing tools have many problems: data is difficult to assemble and life cycle studies take months of effort. A truly comprehensive analysis is prohibitive, so analysts are often forced to simply ignore many facets of life cycle impacts. But the focus on one aspect of a product or service can result in misleading indications if that aspect is benign while other aspects pollute or are otherwise unsustainable.

This book summarizes the EIO-LCA method, explains its use in relation to other life cycle assessment models, and provides sample applications and extensions of the model into novel areas. A final chapter explains the free, easy-to-use software tool available on a companion website. The software tool provides a wealth of data, summarizing the current U.S. economy in 500 sectors with information on energy and materials use, pollution and greenhouse gas discharges, and other attributes like associated occupational deaths and injuries.

Relationship Based Leadership (Paperback, New): Chad Richardson, Kathleen Earle Relationship Based Leadership (Paperback, New)
Chad Richardson, Kathleen Earle
R1,102 Discovery Miles 11 020 Ships in 12 - 17 working days

Relationship Based Leadership has been written primarily for child-care leaders looking for a better way to manage their agencies-one that emphasizes cooperation rather that control; motivation from within rather that from without; and accountability to a team, more than to a boss. Such changes not only require fundamental shifts in how managers and workers think, but even greater changes in their relationships to one another. It carefully explains the basic changes needed to bring about relationship-based leadership, including principles of motivation, managing social situations, principles of team leadership, strategic planning, keys to being more effective in relationships, staff development strategies, and working through personality conflicts at all levels of an organization. The text illustrates these concepts with case studies (derived from on-site interviews with early childhood program directors) and anecdotal experiences in actual childcare settings. The book's applied focus utilizes learning exercises that allow the reader to apply the principles and skills presented in each chapter.

The Economics of U.S. Health Care Policy: The Role of Market Forces - The Role of Market Forces (Paperback, New Ed): Frank W... The Economics of U.S. Health Care Policy: The Role of Market Forces - The Role of Market Forces (Paperback, New Ed)
Frank W Musgrave
R1,428 Discovery Miles 14 280 Ships in 12 - 17 working days

Designed as a primary text for courses in health care economics and policy analysis, this comprehensive work places the issues and economic analysis of the health care industry in the context of market forces driving the industry, including negotiated markets, managed care, and the growing influence of oligopolies. Written in accessible prose, without the aid of technical jargon and mathematical formulations, the content is rich with applicable, understandable economic concepts and analysis, and examples of market failure and government involvement. Some of the major policy issues covered are drug pricing, Medicare and Medicaid reform, the medically uninsured, for-profit hospital monopoly price power, managed care competitive pricing, and new negotiated markets. The relevant economic concepts employed in the text include price elasticity of demand/supply, market structure from competitive to oligopolistic markets, monopoly pricing power, measures of health care inflation and the biases of the CPI, demand and supply factors, inverse relationship of present health care expenditures as a percentage of GDP, measures/concepts of efficiency, and the role of government in a market era.

Heritage Marketing (Paperback): Shashi Misiura Heritage Marketing (Paperback)
Shashi Misiura
R1,448 Discovery Miles 14 480 Ships in 12 - 17 working days

Heritage Marketing is a new and clearly written textbook that systematically addresses the principles of marketing as applied to the heritage sector. The 'heritage industry' and its growing importance internationally is defined, as is how it links with the study of modern tourism. The book then goes on to look in detail at the marketing issues that arise from the particular management, educational and cultural aspects of heritage. The book is a clear introduction for students and professionals. It is packed with examples and cases from around the world. It is the most up to date and comprehensive text of its kind. As heritage tourism continues to grow, so the management and marketing of heritage resources will grow more important to governments, councils and managers. This book is the ideal way for all those new to the area to understand the fundamental principles and best practice in the sector.

Democracy and Regulation - How the Public Can Govern Essential Services (Paperback, illustrated edition): Greg Palast, Jerrold... Democracy and Regulation - How the Public Can Govern Essential Services (Paperback, illustrated edition)
Greg Palast, Jerrold Oppenheim, Theo MacGregor
R820 R751 Discovery Miles 7 510 Save R69 (8%) Ships in 12 - 17 working days

Essential services are being privatised the world over. Whether it's water, gas, electricity or the phone network, everywher from Sao Paulo in Brazil to Leeds in the UK is following the US economic model and handing public services over to private companies whose principal interest is raising prices. Yet it's one of the world's best kept secrets that Americans pay astonishingly little for high quality public services. Uniquely in the world, every aspect of US regulation is wide open to the public. How is this done and why has this process not taken root elsewhere? How is regulation threatened even in the United States? And what power does the public have to ensure that services are regulated along these US lines?;This volume, based on work for the United Nations International Labour Organisation, is a step-by-step guide to the way that public services are regulated in the United States. It explains how decisions are made by public debate in a public forum. Profits and investments of private companies are capped, and companies are forced to reduce prices for the poor, fund environmental investments and open themselves to financial inspection.

Managing the Smart Revolution in Tourism Firms - Innovation and Value Creation in the Era of Data (Paperback): Francisco Javier... Managing the Smart Revolution in Tourism Firms - Innovation and Value Creation in the Era of Data (Paperback)
Francisco Javier Navarro-Meneses
R1,319 R1,221 Discovery Miles 12 210 Save R98 (7%) Ships in 9 - 15 working days

Smart Technologies are revolutionizing tourism, as they promise to change the way tourists behave and how companies interact with them and generate profits. The increasing availability of real-time data in combination with advanced machine learning techniques, artificial intelligence, and business analytics, to name but a few, will transform the tourism industry forever and in unthinkable ways. The degree of sophistication achieved by Smart Technologies and the speed with which transformations are taking place means that those people lacking a relevant digital background may lag behind, therefore being unable to take advantage of the opportunities offered by the data economy and fully benefit from its applications. This practical book explains the key ideas that tourism practitioners and decision-makers must know to understand Smart Technologies, and the management principles supporting them. The contents: Include real-life cases to illustrate to the reader the true dimension of the "smart" phenomenon and the new frontiers that are yet to open in the coming years Bring together the knowledge and experience of leading experts from academia, the tourism sector, and technology companies, who reveal in a unified way the fundamental points your organization must consider in the path towards being smarter Create a practical knowledge tool that allows getting the most out of Smart Technologies, its products, and future trends, while learning how to make them a competitive tool, and avoid being left behind Features full color figures and photographs The book will be a vital resource for Tourism practitioners, strategic planners, and policy makers as well as students of tourism marketing, management, and technology.

Eventscapes - Transforming Place, Space and Experiences (Hardcover): Graham Brown Eventscapes - Transforming Place, Space and Experiences (Hardcover)
Graham Brown
R3,894 Discovery Miles 38 940 Ships in 12 - 17 working days

Eventscapes: Transforming Place, Space and Experiences directly examines the interrelation between events' simultaneous dependence on and transformation of the places in which they are held. This event-environment nexus is analysed through a variety of international case studies including different kinds of well-known sporting and cultural events such as Vivid Sydney, the Vancouver 2010 Winter Olympics and the Tour Down Under international cycle race, among others. Chapters focusing on visual design explore the opportunities, at different spatial scales, to develop an event 'look' and the ways in which an event experience can be enhanced through connecting and engaging with the local culture and community. As well as the planning and management of events, the book draws on event experience, dramaturgically examining the roles played by authors, actors and the audience, and emphasises the participation of multiple groups in the co-creation of event experiences. This will be invaluable reading for those studying events and the environment. Adopting a multidisciplinary approach, it also draws on geography, urban and cultural studies, image studies, architecture and design, environmental psychology, and event management, and will be of use to a broad academic audience.

Service Industries in Developing Countries (Hardcover): Erdener Kaynak Service Industries in Developing Countries (Hardcover)
Erdener Kaynak
R3,873 Discovery Miles 38 730 Ships in 12 - 17 working days

First Published in 2004. Routledge is an imprint of Taylor & Francis, an informa company.

Tourism, Recreation and Biological Invasions (Hardcover): Agustina Barros, Ross Shackleton, Lisa Rew, Cristobal Pizarro, Anibal... Tourism, Recreation and Biological Invasions (Hardcover)
Agustina Barros, Ross Shackleton, Lisa Rew, Cristobal Pizarro, Anibal Pauchard
R2,834 R2,546 Discovery Miles 25 460 Save R288 (10%) Ships in 9 - 15 working days

The first section of the book includes information about how tourism-related infrastructure and activities promote biological invasions, including key pathways for non-native invasive species introductions. This section provides case studies of different organisms that are known to be introduced and/or promoted by tourism in different ecosystems or regions. The second section elaborates on known and potential impacts of invasive species on tourism and recreation, including how they may affect, positively or negatively, the economic revenue from tourism, tourist access, recreation, aesthetic values and tourists' perceptions. The last section focuses on management and policy, covering aspects of how visitors perceive invasive species and their willingness to manage them, biosecurity measures to prevent invasion related to tourism, as well as potential policy options moving forward. The book draws on a number of examples across multiple taxa, landscapes and regions of the world.

Service Worlds - People, Organisations, Technologies (Hardcover): John Bryson, Peter Daniels, Barney Warf Service Worlds - People, Organisations, Technologies (Hardcover)
John Bryson, Peter Daniels, Barney Warf
R5,297 Discovery Miles 52 970 Ships in 12 - 17 working days


As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic development, in the rise of globalisation and in the scale and structure of organisations. ICT has therefore accelerated the process of continual change and evolution that is the hallmark of both the capitalist economy and of organisations.
A student-friendly account is given of the diversity of theoretical perspectives for understanding the evolving economic geography of advanced capitalist economies. A series of detailed firm and employees' case-studies from Europe, North America and the Asia Pacific, are used to inform the theoretical case-studies. These also highlight and examine the significance of the increased blurring of the distinction between services and manufacturing functions in the production and consumption process.

Service Worlds - People, Organisations, Technologies (Paperback): John Bryson, Peter Daniels, Barney Warf Service Worlds - People, Organisations, Technologies (Paperback)
John Bryson, Peter Daniels, Barney Warf
R1,508 Discovery Miles 15 080 Ships in 12 - 17 working days


As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic development, in the rise of globalisation and in the scale and structure of organisations. ICT has therefore accelerated the process of continual change and evolution that is the hallmark of both the capitalist economy and of organisations.
A student-friendly account is given of the diversity of theoretical perspectives for understanding the evolving economic geography of advanced capitalist economies. A series of detailed firm and employees' case-studies from Europe, North America and the Asia Pacific, are used to inform the theoretical case-studies. These also highlight and examine the significance of the increased blurring of the distinction between services and manufacturing functions in the production and consumption process.

Our Irish Grannies' Recipes (Hardcover): Eoin Purcell Our Irish Grannies' Recipes (Hardcover)
Eoin Purcell
R329 R271 Discovery Miles 2 710 Save R58 (18%) Ships in 10 - 15 working days

Savor the delicious & authentic recipes of traditional Irish cooking
Safe-keepers of Ireland's tastiest and most precious culinary traditions. grannies from all across the Emerald Isle have long kept secret the recipes that define Irish cooking. Passed down from generation to generation. traditional foods such as brown bread and potato soup have been served by grannies in thatch-roofed cottages and local village pubs for years.
Eoin Purcell has compiled the best of his ancestors' recipes in the ultimate collection of authentic Irish cooking. Try your hand at traditional granny recipes such as:
-Ravenscroft Guinness Beef Stew
-A Traditional Dublin Coddle
-Granny's Northern Irish Stuffing
-Old-fashioned Soda Scones
"A small book with a big heart." Irish Independent
"

Global Strategic Management in the Service Industry - A Perspective of the New Era (Hardcover): Saloomeh Tabari, Wei Chen Global Strategic Management in the Service Industry - A Perspective of the New Era (Hardcover)
Saloomeh Tabari, Wei Chen
R2,462 Discovery Miles 24 620 Ships in 12 - 17 working days

Global Strategic Management in the Service Industry: A Perspective of the New Era covers recent changes within the service industry during the COVID-19 Pandemic and new and emerging consumer trends, providing a holistic view of this new era within the service industry. Across a range of thematic chapters, issues in digital marketing, online retailing and experiential marketing are examined, as well as the challenges faced by small and large businesses in the service sector. Tabari and Chen provide a fresh view of changes in the strategic management and marketing strategies within the service industry, exchanging new ideas for both the mid and post-pandemic crisis. Global Strategic Management in the Service Industry illustrates how strategic managers in service industry appraise the sectors in which their organisations are involved; appraise their competitors; and reassess their strategy and fix goals to meet all the challenges presented. This is important particularly due to rapid growth and technological advancements developed in service sectors being applied to other industries.

Neon Metropolis - How Las Vegas Started the Twenty-First Century (Paperback, New Ed): Hal Rothman Neon Metropolis - How Las Vegas Started the Twenty-First Century (Paperback, New Ed)
Hal Rothman
R1,149 Discovery Miles 11 490 Ships in 12 - 17 working days


Like the Emerald City, Las Vegas glitters brightly in the vast Nevada desert, a haven for refugees from the ordinary America. A hip, iconic, playground that exports nothing, it nonetheless earns billions from consumer services alone.
As other cities try to mirror its success, and huge respectable corporations like Coca-Cola invest in a piece of the pie, the very traits that have ostracized Las Vegas in the past - hedonism, money worship and permissiveness have today made it America's fastest growing urban center. From the gambling-driven, mob-run Sin City of the 1940s to the corporatization of the Strip as a respectable family entertainment center after the 1970s, Las Vegas has shown incredible economic resilience and adaptability.
The first full account of America's new dream capital, this book brilliantly shows how Las Vegas gambled on the post-industrial service economy, well before the rest of the country knew it was coming, and won.

New Money, Nice Town - How Capital Works in the New Urban Economy (Hardcover): Leonard Nevarez New Money, Nice Town - How Capital Works in the New Urban Economy (Hardcover)
Leonard Nevarez
R4,168 Discovery Miles 41 680 Ships in 12 - 17 working days


The economic restructuring that has gone on since the 1980s has produced a new economic space in which service and high tech firms are at the forefront of innovation. One of the features of the new economy is what pop geographer Joel Kotkin calls 'nerdistans', or smaller cities with a substantial high-tech sector, limits on growth, environmentally friendly policies and a generally well-educated population. In New Money, Nice Town, Leonard Nevarez takes a close look at how 'new economy' firms in 'quality of life' cities interact with local political structures, finding that they are both more liberal and more detached than their traditional counterparts. This new global economy has created communities whose politics are more democratic, but also more tenuous and unstable.

E-Service: New Directions in Theory and Practice - New Directions in Theory and Practice (Hardcover): Roland T. Rust, P.K.... E-Service: New Directions in Theory and Practice - New Directions in Theory and Practice (Hardcover)
Roland T. Rust, P.K. Kannan
R5,138 Discovery Miles 51 380 Ships in 12 - 17 working days

The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Services and Utilities - Career Paths
N.P. James, J. Barber, … Paperback R586 R484 Discovery Miles 4 840
What Remains? - Life, Death and the…
Rupert Callender Hardcover R444 Discovery Miles 4 440
Rules of Origin for Services - From the…
Duy Dinh Hardcover R2,503 Discovery Miles 25 030
Guest Book (Hardcover) 200 pages
Lulu and Bell Hardcover R731 Discovery Miles 7 310
From Your Coffee Shop Dream To Your…
Samuel Gurel, Alexandra Mosher Hardcover R691 R573 Discovery Miles 5 730
Classic Restaurants of the Region…
Jane Simon Ammeson Hardcover R663 Discovery Miles 6 630
Healthcare Call Center Essentials…
Peter Lyle Dehaan Hardcover R633 Discovery Miles 6 330
Services Marketing - A Contemporary…
Adele Berndt, Christo Boshoff Paperback R641 Discovery Miles 6 410
Rogue - The Inside Story Of SARS's Elite…
Johann van Loggerenberg, Adrian Lackay Paperback  (2)
R552 Discovery Miles 5 520
The Right Way of Death - Restoring the…
Eric Layer Hardcover R865 Discovery Miles 8 650

 

Partners