Kundenorientierung ist mehr als nur der diplomatische Umgang mit schwierigen Kunden. Sie ist eine Selbstverständlichkeit. In Krankenhäusern, Pflegeheimen und Praxen wird ein Faktor zur Kundenbindung immer wichtiger: der Umgang mit den Patienten. Wie Kundenorientierung gelebt werden kann, schildert der Autor anhand zahlreicher Beispiele: Wie sollten sich Mitarbeiter verhalten, wenn Patienten unangenehm werden? Und was können sie tun, wenn die Zeit nicht für die Versorgung aller Patienten reicht? Mit vielen Tipps, Checklisten und Trainingsprogrammen.

This ground-breaking text book introduces the theoretical underpinnings and practical considerations of the growing area reablement. With contributions from a number of professions including occupational therapy, nursing and social work this book encourages and supports collaborative working. It also offers service user, carer and support worker perspectives, in order to offer a rounded introduction to effective reablement practices. Reablement Services in Health and Social Care develops the knowledge and understanding of students in this field on a wide range of courses - from nursing and occupational therapy to social work, physiotherapy and beyond. It may also appeal to support staff and associated professionals already working in reablement services and associated fields of enquiry.

The aim of this book is to provide a comprehensive overview of the most important movement disorders and describe the rehabilitation tools available for each disease. The management of movement disorders is challenging since most of these diseases are not curable and hardly treatable. Many of the disorders are chronic or degenerative diseases, therefore patients develop motor complications that could improve with rehabilitation interventions. Movement Disorders Rehabilitation intends to serve as a practical guide on the field, attracting the interest of professionals and researchers on the fields of neurology, physical therapy, occupational therapy, speech therapy and other correlated therapies.

Master the assistive strategies you need to make confident clinical decisions and help improve the quality of life for people with disabilities. Based on the Human Activity Assistive Technology (HAAT) model developed by Al Cook, Sue Hussey and Jan Polgar, Assistive Technologies: Principles & Practice, 5th Edition, provides detailed coverage of the broad range of devices, services, and practices that comprise assistive technology. This new text offers a systematic process for ensuring the effective application of assistive technologies - and focuses on the relationship between the human user and the assisted activity within specific contexts. It features over 30 new photos and illustrations, as well as, updated chapters and case studies that reflect current technology. Human Activity Assistive Technology (HAAT) framework locates assistive technology within common, everyday contexts for more relevant application. Focus on clinical application guides application of concepts to real-world situations. Study questions and chapter summaries in each chapter help assessment of understanding and identification of areas where more study is needed. Coverage of changing AT needs throughout the lifespan emphasizes how AT fits into people's lives and contributes to their full participation in society. Principles and practice of assistive technology provide the foundation for effective reasoning. Ethical issues content provides vital information to guide AT service delivery. Explicit applications of the HAAT model in each of the chapters on specific technologies and more emphasis on the interactions among the elements make content even easier to understand. New! Thoroughly updated chapters to reflect current technology and practice. New! Expanded discussion on assistive robotics and smart technologies. New! Review of global initiatives on Assistive Technology. New! Updated art program with 30+ new photos and illustrations. New! Updated case studies to reflect changes in technology and practice since last edition.

There are many activity manuals on the market today but this publication is the first to offer a clear guideline on exactly what constitutes good practice in activity provision. Written by the National Association for Providers of Activities for Older People (NAPA), a charity whose remit is to set standards and disseminate knowledge of good practice in activity provision and to support activity providers who work in care settings for older people, this guide offers: a model of good practice in one concise volume; a benchmark against which activity providers can measure and evaluate their practice; clear links to current national standards; guidance for care home owners and managers who wish to respond to the recent government initiatives on providing activities for their clients; and a call for clinical governance in the emerging 'profession' of activity provision.

Therapeutic Aesthetics focuses on moving image artworks as expressive of social psychopathological symptoms that arise in a climate of neoliberal cognitive capitalism, such as anxiety, depression, post- traumatic stress disorder and burnout. The book is not about engaging with art as a therapy to express personal traumas and symptoms but proposes that a selective range of contemporary moving image artworks performatively mimic the psychopathologies of cognitive capitalism in a conflictual manner. Engaging with a range of philosophers and theorists, including Bernard Stiegler, Franco 'Bifo' Berardi, Judith Butler, Felix Guattari, and Eva Illouz, Maria Walsh proposes that there is no cure, only provisional moments of reparation. To address this idea, she uses the concept of the pharmakon, the Greek term for drug which means both remedy and poison. Through this approach, she maintains the conflict between the curative and the harmful in relation to moving image artworks by artists such as Omer Fast, Liz Magic Laser, Leigh Ledare, Oriana Fox, Gillian Wearing and Rehana Zaman. As transitional spaces, these artworks can enable a toleration of anxiety and conflict that may offer another kind of aesthetic self-cultivation than the subjection to biopolitical governance in cognitive capitalism.

Dieser Ratgeber verschafft Eltern einen Einblick in die Welt von TikTok, Instagram, Facebook, Twitter und Co. und erklart, welche Chancen und Gefahren das Internet fur ihren Nachwuchs birgt. Welche Plattformen sind auf dem Markt und wie funktionieren sie? Worauf sollte ich achten, wenn mein Kind beginnt, in Onlineshops zu bestellen? Wie sieht die gelungene Anleitung zum Umgang mit modernen Medien im Idealfall aus? Erfahren Sie, was Kinder und Jugendliche selbst uber den Medienkonsum denken und wie viel Medienkompetenz heute wirklich notwendig ist, um gesellschaftlich und beruflich nicht abgehangt zu werden. Aus dem Inhalt:* Auswirkungen digitaler Medien auf Gehirnentwicklung, Konzentration und Suchtverhalten* Einsatz digitaler Medien in Schulen* Chancen und Risiken von Social Media und Gaming, Onlinehandel und Datenschutz* Richtlinien zur gesunden Screentime und Anlaufstellen fur Eltern Klaren Sie sich und Ihren Nachwuchs auf und verhelfen Sie ihren Kindern zu verantwortungsvollem Handeln im Internet.

Dieses Buch zeigt Physiotherapeuten und ihren Patienten 21 Ballubungen aus der Funktionellen Bewegungslehre. Als bekannter Teil des FBL-Konzepts koennen diese sowohl in der Pravention als auch in der Therapie eingesetzt werden.Die erfahrenen Autoren erlautern die Mobilisation und Stabilisation der einzelnen Koerperabschnitte mit Lernziel, Lernweg und Analyse. Nutzen Sie die Dynamik des Balls, um die Lernziele der UEbungen reaktiv zu erreichen. Gehen Sie dabei individuell auf die Probleme Ihrer Patienten ein und entwickeln Sie gemeinsam ein passendes UEbungsprogramm. So foerdern Sie auch das Bewusstsein fur ein oekonomisches Bewegungsverhalten und die Verantwortung fur die eigene Gesundheit. Entdecken Sie den Ball als wirksames Instrument fur ein ganzheitliches funktionelles Training.

Allegories, fables, myths, legends, and other time-honored forms of storytelling have been used since the beginning of recorded history to convey important values and moral precepts to the young. Storytelling comes naturally to children, and also offers them an unparalleled means through which they may express the fantasies, anxieties, and conflicts of their inner lives. In Of Mice and Metaphors, Second Edition, psychoanalyst and child treatment specialist Jerrold R. Brandell introduces a variety of dynamic strategies for therapists to understand and incorporate a child's own creative story-narrative into an organic and reciprocal treatment process leading to therapeutic recovery and healing. Engaging case histories encompassing a wide spectrum of childhood problems and emotional disorders are used to illustrate complex, effective strategies that include actual clients' stories and the author's response to their narratives.

Fur Sie als angehende oder praxiserfahrene Handtherapeutin unentbehrlich das Lehrbuch und Nachschlagewerk, in derNeuauflage auf 3 Bande erweitert, komplett uberarbeitet und aktualisiert. Neu sind u.a. die physiotherapeutischen Therapieansatze, die in mehreren Kapiteln mit einbezogen werden.

Warum heisst "der Sudeck" jetzt CRPS? Wie wird eine Dupuytren-Kontraktur nachbehandelt? Das Hand-Buch" beantwortet alle Ihre Fragen nach der Entstehung von Erkrankungen, nach Therapiemoglichkeiten und nach handtherapeutischer Behandlungsplanung und durchfuhrung. Das Autorenteam vermittelt Ihnen einen reichen Schatz an Praxis-Know-how undtheoretischem Hintergrundwissen - z.B. in Band 1: Grundlagen zur klinischen Erfassung und zu handwerklichen Techniken, Behandlung von rheumatischen Erkrankungen, Nervenkompressionssyndromen, dem CRPS und von Infektionen."

This book presents current research in the study of non-pharmacological treatment proposed in dementia care. Topics discussed include music therapy in dementia; predictors of effective support for carers of persons with dementia; computer-assisted spaced retrieval training of faces and names for persons with dementia; physical and mental exercises plus work therapy for Alzheimer's patients; recreational therapy interventions and Cognitive Stimulation Therapy.

"This is Hannah," Lynne Hugo introduces her chocolate Labrador retriever to an aged woman in a wheelchair at the Golden View Nursing Home. "Would you like to pat her?" "I don't know," she responds warily. "Dogs are complicated." So, of course, is life, especially as the years accumulate and the body declines. In fact, the most painful complications are those that Hugo hopes to ease with Hannah, her exuberant therapy dog. What Hugo receives in return, unexpectedly, is an outpouring of stories as the residents respond to Hannah's antics and affection. As Hugo's involvement deepens, she begins to see her own life and her care for her elderly parents in a new perspective. Interweaving the elders' tales-of old loves and ancient dreams, abandonment and loneliness, and the struggle for dignity-with her own family's story, she creates a richly textured collective portrait of the often-hidden world of the aged. At the same time, she crafts an eloquent meditation on the fundamental human need to nurture and remain connected to other people, to animals, and to the natural world.

Mealtimes are about much more than just re-fuelling, and the importance of mealtimes in the care of people with dementia cannot be overestimated. Using her extensive experience of working with older people with dementia, Grethe Berg explains how mealtimes can be used as natural opportunities for meaningful interaction, socialising and reminiscing, and useful forums for taking part in familiar tasks. The book considers the social significance of mealtimes and their role in maintaining patients' feelings of social attachment and well-being as well as the impact of the symptoms of dementia on food and mealtimes. It also explores different types of residential care and how they can make mealtimes a focus of activity for patients. Finally, the author discusses practical implementation strategies, considering variables such as building design, interdisciplinary collaboration, organization of staff and residents, and staff participation and conduct at mealtimes. This book provides much-needed help and practical strategies for care managers and carers to reclaim mealtimes as positive experiences for people with dementia.

Build a Rewarding Career by Helping Those in Need

Get started in a career that has a future and is financially rewarding. "Opportunities in Occupational Therapy Careers" provides you with a complete overview of the job possibilities, salary figures, and experience required to enter the field of occupational therapy.

This career-boosting book will help you: Determine the specialty that's right for you, from therapy to research to education Acquire in-depth knowledge of the occupational therapy industry Find out what kind of salary you can expect Understand the daily routine of your chosen field Focus your job search using industry resources

Enjoy a great career as an
occupational therapist * administrator * educator * community health-care specialist * hospice worker

In this uplifting book we learn firsthand how the field of Animal Assisted Therapy is having remarkable success training animals to help and enhance the lives of children and adults with serious medical problems. Hospital rehabilitation programs, physical and occupational therapy sessions, nursing homes, mental healthcare facilities, and hospice programs are just some of the settings where dogs, cats, horses, and other animals have helped patients cope with often daunting medical challenges. With more than fifty photographs showing the visible improvements that trained therapy pets are making in the lives of sick and disabled people, the compelling stories relate many inspiring incidents of the healing animal-human partnership: six-year-old Brendan, disabled from birth, successfully completes his physical therapy with the help of Zorro, a big black hound once considered unadoptable; Philip, a hospice patient in his last days, finds some joy in the company of a therapy dog named Andy; and Tikva, a Keeshond therapy dog from Oregon, helps to comfort emotionally drained firefighters at New York City's Ground Zero. For animal lovers, healthcare providers, and anyone who appreciates how animals and humans interrelate, this is a wonderful, truly inspirational book.

Printmaking can be useful to art therapists in a wide range of settings, for example, the incremental process can be helpful in groupwork. This book describes the therapeutic advantages of printmaking and also describes its roots outside art therapy.

Developmental Coordination Disorder (DCD) is a term used to describe children who have difficulty with movement and specific aspects of learning, and includes dyspraxia, Asperger Syndrome and associated conditions. This easy-to-read booklet answers commonly asked questions about DCD and presents all the necessary information to aid parents, carers and professionals in selecting the best options for their child; sometimes correcting the little things can lead to big results. In clearly laid out chapters, the author describes the features of Developmental Coordination Disorder and provides practical solutions ranging from maintaining posture and personal care through to the more complex tasks of learning. Practical exercises to help improve the DCD childAs motor and sensory skills are included, plus an extensive list of useful addresses and resources Patrick McCabe is very well qualified to write on the subject of Asperger Syndrome because he has lived with it for 43 years. Having previously worked in the Navy, Police Force and Army, he currently he works as the Operations and Facilities Manager for a rescue mission. He has been married to Estelle for 18 years. Estelle McCabe has t

Medical Art Therapy with Children is a ground-breaking book, the first work to tackle this rapidly growing field. It will be an essential resource for professionals, psychologists, counsellors, play therapists and art therapists working with physically ill children on a day-to-day basis. Medical art therapy is defined as the use of drawings, art expression and imagery with individuals who are physically ill or disabled, or are undergoing aggressive medical treatment such as surgery or chemotherapy. Children in such situations may find it easier to express their emotions, and their fears, through art than through strictly verbal channels. Art making may be a less threatening form of communication: it also encourages the building of a trusting relationship with a clinician. In order to use art therapy effectively with children, clinicians must have practical resources to help them understand the use of art expressions in treatment. Equally important is information on how to choose art tasks for particular goals and on how to help children express themselves through art expression. This collection of contributions, by eminent art therapists, will provide just such a resource. Drawing on case material from a variety of situations, the book describes current research on medical art therapy with children, and practical approaches to using art activities with them. The writers examine art therapy with young patients suffering from burns, cancer, asthma, arthritis, eating disorders and HIV/AIDS.

Advocating doll therapy as an intervention for people with dementia, this book combines theory and evidence to show its many benefits and present guidelines for best-practice. Despite being widely and internationally used, doll therapy is a controversial and often misunderstood intervention. This book debunks the myths surrounding doll therapy, highlighting its proven positive impact on the well-being of people with dementia. The book gives care professionals an indispensable overview of doll therapy within the context of current advocated best practices, using original research and evidence to present the rationale of its use. The book also engages with ethical issues, ensuring that professionals are aware of the aspects of doll-therapy that may be counter-productive to person-centred care. Providing clear guidelines on how best to utilise doll therapy, this comprehensive book is an important resource for any professional looking to implement this intervention.

A balanced lifestyle enhances health, happiness and wellbeing. With practical techniques and strategies, this book explores how this balance can be found and how stress and anxiety, which are linked to being overworked and over busy, may be alleviated. It begins by examining the state of work-life imbalance in our everyday lives and discussing real life examples from a group of professionals working in health and social care. Their stories and experiences illustrate the problems caused by our modern, work-driven society and resonate with how many of us are living today. The author then provides practical tools and techniques to address this overwork culture and achieve a more balanced lifestyle. These simple, yet effective, strategies can be implemented quickly in everyday life. This practical resource addresses a problem affecting many professionals worldwide. It will be of particular interest to helping professionals, including occupational therapists, counsellors and therapists, and will allow them to apply the theories of work-life balance to real life in straightforward and tangible ways. The stories and techniques will also resonate with anyone interested in transforming their overworked or overburdened lives.