This book constitutes the refereed proceedings of the 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters has been accepted for publication in the HCII 2020 proceedings. The 50 papers included in this volume were organized in topical sections on interactions in intelligent and IoT environments, usability aspects of handheld and mobile devices, designing games and immersive experiences, and UX studies in automotive and transport.

Data Visualization in Enlightenment Literature and Culture explores the new interpretive possibilities offered by using data visualization in eighteenth-century studies. Such visualizations include tabulations, charts, k-means clustering, topic modeling, network graphs, data mapping, and/or other illustrations of patterns of social or intellectual exchange. The contributions to this collection present groundbreaking research of texts and/or cultural trends emerging from data mined from existing databases and other aggregates of sources. Describing both small and large digital projects by scholars in visual arts, history, musicology, and literary studies, this collection addresses the benefits and challenges of employing digital tools, as well as their potential use in the classroom. Chapters 1, 3, 8 and 10 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

This book is a truly comprehensive, timely, and very much needed treatise on the conceptualization of analysis, and design of contactless & multimodal sensor-based human activities, behavior understanding & intervention. From an interaction design perspective, the book provides views and methods that allow for more safe, trustworthy, efficient, and more natural interaction with technology that will be embedded in our daily living environments. The chapters in this book cover sufficient grounds and depth in related challenges and advances in sensing, signal processing, computer vision, and mathematical modeling. It covers multi-domain applications, including surveillance and elderly care that will be an asset to entry-level and practicing engineers and scientists.(See inside for the reviews from top experts)

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

This book discusses the latest advances in the research and development, design, operation, and analysis of transportation systems and their corresponding infrastructures. It presents both theories and case studies on road and rail, aviation, and maritime transportation. Further, it covers a wealth of topics, from accident analysis, intelligent vehicle control, and human-error and safety issues to next-generation transportation systems, model-based design methods, simulation and training techniques, and many more. Special emphasis is placed on smart technologies and automation in transport, as well as the user-centered, ergonomic, and sustainable design of transportation systems. The book, which is based on the AHFE 2020 Virtual Conference on Human Aspects of Transportation, held on July 16-20, 2020, mainly addresses the needs of transportation system designers, industrial designers, human-computer interaction researchers, civil and control engineers, as well as vehicle system engineers. Moreover, it represents a timely source of information for transportation policy-makers and social scientists whose work involves traffic safety, management, and sustainability issues in transport.

This book gathers the best papers presented at the first conference held by the Russian chapter of the Association for Information Systems (AIS). It shares the latest insights into various aspects of the digitalization of the economy and the consequences of transformation in public administration, business and public life. Integrating a broad range of analytical perspectives, including economic, social and, technological, this interdisciplinary book is particularly relevant for scientists, digital technology users, companies and public institutions.

This book comprises select proceedings of the 43rd National Systems Conference on Innovative and Emerging Trends in Engineering Systems (NSC 2019) held at the Indian Institute of Technology, Roorkee, India. The contents cover latest research in the highly multidisciplinary field of systems engineering, and discusses its various aspects like systems design, dynamics, analysis, modeling and simulation. Some of the topics covered include computing systems, consciousness systems, electrical systems, energy systems, manufacturing systems, mechanical systems, literary systems, social systems, and quantum and nano systems. Given the scope of the contents, this book will be useful for researchers and professionals from diverse engineering and management background.

This book reports on research and developments in human-technology interaction. A special emphasis is given to human-computer interaction, and its implementation for a wide range of purposes such as healthcare, aerospace, telecommunication, and education, among others. The human aspects are analyzed in detail. Timely studies on human-centered design, wearable technologies, social and affective computing, augmented, virtual and mixed reality simulation, human rehabilitation and biomechanics represent the core of the book. Emerging technology applications in business, security, and infrastructure are also critically examined, thus offering a timely, scientifically-grounded, but also professionally-oriented snapshot of the current state of the field. The book is based on contributions presented at the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020, held on April 23-25, in Lausanne, Switzerland. It offers a timely survey and a practice-oriented reference guide to researchers and professionals dealing with design and/or management of the new generation of service systems.

This book establishes play as a mode of humanistic inquiry with a profound effect on art, culture and society. Play is treated as a dynamic and relational modality where relationships of all kinds are forged and inquisitive interdisciplinary engagement is embraced. Play cultivates reflection, connection, and creativity, offering new epistemological directions for the humanities. With examples from a range of disciplines including poetry, history, science, religion and media, this book treats play as an object of inquiry, but also as a mode of inquiry. The chapters, each focusing on a specific cultural phenomenon, do not simply put culture on display, they put culture in play, providing a playful lens through which to see the world. The reader is encouraged to read the chapters in this book out of order, allowing constructive collision between ideas, moments in history, and theoretical perspectives. The act of reading this book, like the project of the humanities itself, should be emergent, generative, and playful.

This edited book presents point of view and the work being undertaken by active researchers in the domain of IOT and its applications with societal impact. The book is useful to other researchers for the understanding of the research domain and different points of views expressed by the experts in their contributed chapters. The contributions are from both industry and academia; hence, it provides a rich source of both theoretical and practical work going on in the research domain of IOT.

Tools and technologies have long complemented and extended our physical abilities: from pre-historic spearheads to steam-propelled ploughs and high-tech prosthetics. While the development of lenses granted us insights into the micro and macrocosms, new sensors and technologies increasingly augment our cognitive abilities, including memory and perception. This book integrates current research efforts, results, and visions from the fields of computer science, neuroscience, and psychology. It provides a comprehensive overview of the state-of-the-art and future applications of how technologies assist and augment human perception and cognition. Experts in the field share their research and findings on: Working memory enhancements Digitization of memories through lifelog archives The consequences of technology-induced disruptions and forgetting The creation and utilization of new human senses Ethical and security concerns that arise with augmentation technologies. As technology weaves itself ever deeper into our lives, careful examination of its capabilities, risks and benefits is warranted. While this book focuses on the complementation and augmentation of human capabilities, it serves as a foundation for students, researchers and designers of technologies that push the boundaries of perception and cognition.

As everyday tasks grow more confusing, and as social and global problems grow more complex, the information designer's role in bringing clarity has reached a new level of importance. In order to have a positive impact, they must go beyond conventional approaches to uncover real needs, make insightful connections, and develop effective solutions. Information Design Unbound provides a clear, engaging introduction to the field, and prepares students to be strategic thinkers and visual problem solvers who can confidently make sense in a changing world. Sheila Pontis and Michael Babwahsingh present a holistic view of information design, synthesizing decades of research, cross-disciplinary knowledge, and emerging practices. The book opens by laying a foundation in the field, first painting the bigger picture of what it is and how it originated, before explaining the scientific and cultural dimensions of how people perceive and understand visual information. Transitioning from context to practice, a discussion of the various roles information designers play and how they work sets the stage for the information design process. Chapters then delve into each step of the process, from problem definition to design and evaluation. The final section of the book puts everything together, with detailed project walk-throughs in areas such as icon design, visual explanations, wayfinding, websites and apps. Written and designed with students’ needs in mind, this book brings information design fundamentals to life: exercises allow students to put lessons directly into practice, case studies demonstrate how information designers think and work, and generous illustrations clarify concepts in a visually engaging way. Information Design Unbound helps beginning designers build the mindset and skillset to navigate visual communication challenges wherever they may arise.

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.

Focusing on the vision-based and sensor-based recognition and analysis of human activity and behavior, this book gathers extended versions of selected papers presented at the International Conference on Activity and Behavior Computing (ABC 2020), held in Kitakyushu, Japan on August 26 - 29, 2020. The respective chapters cover action recognition, action understanding, gait analysis, gesture recognition, behavior analysis, emotion and affective computing, and related areas. The book addresses various challenges and aspects of human activity recognition in both the sensor-based and vision-based domains, making it a unique guide to the field.

This volume highlights current research and developments on organizations and (their) performance against the background of ubiquitous complexity. It investigates some of the challenges and trends dominating the complex world of nowadays and the ways organizations are dealing with them in their continuous search for performance. The papers in the volume cover a series of hot and/or emerging topics (i.e. sustainable development, corporate social responsibility, green marketing, digital revolution, social media, global trade, intangible assets, economic intelligence and innovation). Built on an interdisciplinary perspective and a multi-level approach global (trade, power, sustainable development), regional (EU, BRICS), national (country-based systems, cultures, policies, practices), industry (airlines, pharma, luxury, retailing, banking, tourism), local (communities, destinations), and organization (entrepreneurship, MNEs, public organizations: national and local) the volume uniquely addresses issues of high interest for researchers, practitioners and policymakers.

This book highlights recent advances and emerging technologies that utilize computational intelligence in signal processing, computing, imaging science, artificial intelligence, and their applications. It covers all branches of artificial intelligence and machine learning that are based on computation at some level, e.g. artificial neural networks, evolutionary algorithms, fuzzy systems, and automatic medical identification systems. Exploring recent trends in research and applications, the book offers a valuable resource for professors, researchers, and engineers alike.

This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system in a customers' shoes. Hence advanced reasoning with learning from small data, about customers' attitudes, introspection, reading between the lines of customer communication and explainability need to come into play. Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers' frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.

This book presents explorable XR environments-their rationale, concept, architectures as well as methods and tools for spatial-temporal composition based on domain knowledge, including geometrical, presentational, structural and behavioral elements. Explorable XR environments enable monitoring, analyzing, comprehending, examining and controlling users' and objects' behavior and features as well as users' skills, experience, interests and preferences. The E-XR approach proposed in this book relies on two main pillars. The first is knowledge representation technologies, such as logic programming, description logics and the semantic web, which permit automated reasoning and queries. The second is imperative programming languages, which are a prevalent solution for building XR environments. Potential applications of E-XR are in a variety of domains, e.g., education, training, medicine, design, tourism, marketing, merchandising, engineering and entertainment. The book's readers will understand the emerging domain of explorable XR environments with their possible applications. Special attention is given to an in-depth discussion of the field with taxonomy and classification of the available related solutions. Examples and design patterns of knowledge-based composition and exploration of XR behavior are provided, and an extensive evaluation and analysis of the proposed approach is included. This book helps researchers in XR systems, 3D modeling tools and game engines as well as lecturers and students who search for clearly presented information supported by use cases. For XR and game programmers as well as graphic designers, the book is a valuable source of information and examples in XR development. Professional software and web developers may find the book interesting as the proposed ideas are illustrated by rich examples demonstrating design patterns and guidelines in object-oriented, procedural and declarative programming.

This book provides an insight into recent technological trends and innovations in mobility solutions and platforms to improve mobility of visually impaired people. The authors' goal is to help to contribute to the social and societal inclusion of the visually impaired. The book's topics include, but are not limited to, obstacle detection systems, indoor and outdoor navigation, transportation sustainability systems, and hardware/devices to aid visually impaired people. The book has a strong focus on practical applications, tested in a real environment. Applications include city halls, municipalities, and companies that can keep up to date with recent trends in platforms, methodologies and technologies to promote urban mobility. Also discussed are broader realms including education, health, electronics, tourism, and transportation. Contributors include a variety of researchers and practitioners around the world. Features practical, tested applications of technological mobility solutions for visual impaired people; Presents topics such as obstacle detection systems, urban mobility, smart home services, and ambient assisted living; Includes a number of application examples in education, health, electronics, tourism, and transportation.

An accessible primer on how to create effective graphics from data This book provides students and researchers a hands-on introduction to the principles and practice of data visualization. It explains what makes some graphs succeed while others fail, how to make high-quality figures from data using powerful and reproducible methods, and how to think about data visualization in an honest and effective way. Data Visualization builds the reader's expertise in ggplot2, a versatile visualization library for the R programming language. Through a series of worked examples, this accessible primer then demonstrates how to create plots piece by piece, beginning with summaries of single variables and moving on to more complex graphics. Topics include plotting continuous and categorical variables; layering information on graphics; producing effective "small multiple" plots; grouping, summarizing, and transforming data for plotting; creating maps; working with the output of statistical models; and refining plots to make them more comprehensible. Effective graphics are essential to communicating ideas and a great way to better understand data. This book provides the practical skills students and practitioners need to visualize quantitative data and get the most out of their research findings. Provides hands-on instruction using R and ggplot2 Shows how the "tidyverse" of data analysis tools makes working with R easier and more consistent Includes a library of data sets, code, and functions

This book includes selected papers from the International Conference on Machine Learning and Information Processing (ICMLIP 2019), held at ISB&M School of Technology, Pune, Maharashtra, India, from December 27 to 28, 2019. It presents the latest developments and technical solutions in the areas of advanced computing and data sciences, covering machine learning, artificial intelligence, human-computer interaction, IoT, deep learning, image processing and pattern recognition, and signal and speech processing.

This book constitutes the refereed post-conference proceedings of the 17th IFIP WG 5.1 International Conference on Product Lifecycle Management, PLM 2020, held in Rapperswil, Switzerland, in July 2020. The conference was held virtually due to the COVID-19 crisis. The 60 revised full papers presented together with 2 technical industrial papers were carefully reviewed and selected from 80 submissions. The papers are organized in the following topical sections: smart factory; digital twins; Internet of Things (IoT, IIoT); analytics in the order fulfillment process; ontologies for interoperability; tools to support early design phases; new product development; business models; circular economy; maturity implementation and adoption; model based systems engineering; artificial intelligence in CAx, MBE, and PLM; building information modelling; and industrial technical contributions.

This book explores next-generation artificial intelligence based on the symbiosis between humans, machines and nature, including the rules and emerging patterns of recognition, and the integration and optimization of various flows through cyberspace, physical space and social space. It unveils a reciprocal human-machine-nature symbiotic mechanism together with relevant rules on structuring and evolving reality, and also proposes a multi-dimensional space for modelling reality and managing the methodologies for exploring reality. As such it lays the foundation for the emerging research area cyber-physical-social intelligence. Inspiring researchers and university students to explore the development of intelligence and scientific methodology, it is intended for researchers and broad readers with a basic understanding of computer science and the natural sciences. Next-generation artificial intelligence will extend machine intelligence and human intelligence to cyber-physical-social intelligence rendered by various interactions in cyberspace, physical space and social space. With the transformational development of science and society, a multi-dimensional reality is emerging and evolving, leading to the generation and development of various spaces obeying different principles. A fundamental scientific challenge is uncovering the essential mechanisms and principles that structure and evolve the reality emerging and evolving along various dimensions. Meeting this challenge requires identifying the basic relations between humans, machines and nature in order to reveal the cyber-physical-social principles.

This book makes the case that traditional security design does not take the end-user into consideration, and therefore, fails. This book goes on to explain, using a series of examples, how to rethink security solutions to take users into consideration. By understanding the limitations and habits of users - including malicious users, aiming to corrupt the system - this book Illustrates how better security technologies are made possible. Traditional security books focus on one of the following areas: cryptography, security protocols, or existing standards. They rarely consider the end user as part of the security equation, and when they do, it is in passing. This book considers the end user as the most important design consideration, and then shows how to build security and privacy technologies that are both secure and which offer privacy. This reduces the risk for social engineering and, in general, abuse. Advanced-level students interested in software engineering, security and HCI (Human Computer Interaction) will find this book useful as a study guide. Engineers and security practitioners concerned with abuse and fraud will also benefit from the methodologies and techniques in this book.