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Books > Computing & IT > Social & legal aspects of computing > Human-computer interaction

Reframing Information Architecture (Hardcover, 2014): Andrea Resmini Reframing Information Architecture (Hardcover, 2014)
Andrea Resmini
R3,312 R1,812 Discovery Miles 18 120 Save R1,500 (45%) Ships in 10 - 15 working days

Information architecture has changed dramatically since the mid-1990s and earlier conceptions of the world and the internet being different and separate have given way to a much more complex scenario in the present day. In the post-digital world that we now inhabit the digital and the physical blend easily and our activities and usage of information takes place through multiple contexts and via multiple devices and unstable, emergent choreographies. Information architecture now is steadily growing into a channel- or medium-specific multi-disciplinary framework, with contributions coming from architecture, urban planning, design and systems thinking, cognitive science, new media, anthropology. All these have been heavily reshaping the practice: conversations about labelling, websites, and hierarchies are replaced by conversations about sense-making, place-making, design, architecture, cross media, complexity, embodied cognition and their application to the architecture of information spaces as places we live in in an increasingly large part of our lives.

Via narratives, frameworks, references, approaches and case-studies this book explores these changes and offers a way to reconceptualize the shifting role and nature of information architecture where information permeates digital and physical space, users are producers and products are increasingly becoming complex cross-channel or multi-channel services.

Wearable Systems Based Gait Monitoring and Analysis (Hardcover, 1st ed. 2022): Shuo Gao, Junliang Chen, Yanning Dai, Boyi Hu Wearable Systems Based Gait Monitoring and Analysis (Hardcover, 1st ed. 2022)
Shuo Gao, Junliang Chen, Yanning Dai, Boyi Hu
R2,896 Discovery Miles 28 960 Ships in 18 - 22 working days

Wearable Systems Based Gait Monitoring and Analysis provides a thorough overview of wearable gait monitoring techniques and their use in health analysis. The text starts with an examination of the relationship between the human body's physical condition and gait, and then introduces and explains nine mainstream sensing mechanisms, including piezoresistive, resistive, capacitive, piezoelectric, inductive, optical, air pressure, EMG and IMU-based architectures. Gait sensor design considerations in terms of geometry and deployment are also introduced. Diverse processing algorithms for manipulating sensors outputs to transform raw data to understandable gait features are discussed. Furthermore, gait analysis-based health monitoring demonstrations are given at the end of this book, including both medical and occupational applications. The book will enable students of biomedical engineering, electrical engineering, signal processing, and ergonomics and practitioners to understand the medical and occupational applications of engineering-based gait analysis and falling injury prevention methods.

Cognitive Reasoning for Compliant Robot Manipulation (Hardcover, 1st ed. 2019): Daniel Sebastian Leidner Cognitive Reasoning for Compliant Robot Manipulation (Hardcover, 1st ed. 2019)
Daniel Sebastian Leidner
R3,114 Discovery Miles 31 140 Ships in 18 - 22 working days

In order to achieve human-like performance, this book covers the four steps of reasoning a robot must provide in the concept of intelligent physical compliance: to represent, plan, execute, and interpret compliant manipulation tasks. A classification of manipulation tasks is conducted to identify the central research questions of the addressed topic. It is investigated how symbolic task descriptions can be translated into meaningful robot commands.Among others, the developed concept is applied in an actual space robotics mission, in which an astronaut aboard the International Space Station (ISS) commands the humanoid robot Rollin' Justin to maintain a Martian solar panel farm in a mock-up environment

Systems that Support Decision Makers - Description & Analysis (Hardcover, New): M. S Silver Systems that Support Decision Makers - Description & Analysis (Hardcover, New)
M. S Silver
R5,408 Discovery Miles 54 080 Ships in 10 - 15 working days

Concerns computer-based information systems that can affect the decision making behavior of their users. It tells the reader how to describe these systems and how to differentiate one from the other. Its main features are: a broad definition of Decision Support Systems (DSS), a process view of decision making, which leads to viewing DSS as interventions into the processes through which decisions are made, and a descriptive rather than a prescriptive approach.

Design Thinking Research - Making Distinctions: Collaboration versus Cooperation (Hardcover, 1st ed. 2018): Hasso Plattner,... Design Thinking Research - Making Distinctions: Collaboration versus Cooperation (Hardcover, 1st ed. 2018)
Hasso Plattner, Christoph Meinel, Larry Leifer
R6,336 Discovery Miles 63 360 Ships in 18 - 22 working days

This book summarizes the results of Design Thinking Research Program at Stanford University in Palo Alto, California, USA and the Hasso Plattner Institute in Potsdam, Germany. Offering readers a closer look at design thinking, its innovation processes and methods, it covers topics ranging from how to design ideas, methods and technologies, to creativity experiments and creative collaboration in the real world, and the interplay between designers and engineers. But the topics go beyond this in their detailed exploration of design thinking and its use in IT systems engineering fields, and even from a management perspective. The authors show how these methods and strategies actually work in companies, and introduce new technologies and their functions. Furthermore, readers learn how special-purpose design thinking can be used to solve thorny problems in complex fields. Thinking and devising innovations are fundamentally and inherently human activities - so is design thinking. Accordingly, design thinking is not merely the result of special courses nor of being gifted or trained: it's a way of dealing with our environment and improving techniques, technologies and life. This edition offers a historic perspective on the theoretical foundations of design thinking. Within the four topic areas, various frameworks, methodologies, mindsets, systems and tools are explored and further developed. The first topic area focuses on team interaction, while the second part addresses tools and techniques for productive collaboration. The third section explores new approaches to teaching and enabling creative skills and lastly the book examines how design thinking is put into practice. All in all, the contributions shed light and provide deeper insights into how to support the collaboration of design teams in order to systematically and successfully develop innovations and design progressive solutions for tomorrow.

Guide to Brain-Computer Music Interfacing (Hardcover, 2014 ed.): Eduardo Reck Miranda, Julien Castet Guide to Brain-Computer Music Interfacing (Hardcover, 2014 ed.)
Eduardo Reck Miranda, Julien Castet
R1,446 Discovery Miles 14 460 Ships in 18 - 22 working days

This book presents a world-class collection of Brain-Computer Music Interfacing (BCMI) tools. The text focuses on how these tools enable the extraction of meaningful control information from brain signals, and discusses how to design effective generative music techniques that respond to this information. Features: reviews important techniques for hands-free interaction with computers, including event-related potentials with P300 waves; explores questions of semiotic brain-computer interfacing (BCI), and the use of machine learning to dig into relationships among music and emotions; offers tutorials on signal extraction, brain electric fields, passive BCI, and applications for genetic algorithms, along with historical surveys; describes how BCMI research advocates the importance of better scientific understanding of the brain for its potential impact on musical creativity; presents broad coverage of this emerging, interdisciplinary area, from hard-core EEG analysis to practical musical applications.

Brain-Computer Interfaces: Lab Experiments to Real-World Applications, Volume 228 (Hardcover): Damien Coyle Brain-Computer Interfaces: Lab Experiments to Real-World Applications, Volume 228 (Hardcover)
Damien Coyle
R6,153 Discovery Miles 61 530 Ships in 10 - 15 working days

Brain-Computer Interfaces: Lab Experiments to Real-World Applications, the latest volume in the Progress in Brain Research series, focuses on new trends and developments. This established international series examines major areas of basic and clinical research within the neurosciences, as well as popular and emerging subfields.

Advances in Design and Digital Communication II - Proceedings of the 5th International Conference on Design and Digital... Advances in Design and Digital Communication II - Proceedings of the 5th International Conference on Design and Digital Communication, Digicom 2021, November 4-6, 2021, Barcelos, Portugal (Hardcover, 1st ed. 2022)
Nuno Martins, Daniel Brandao
R5,965 Discovery Miles 59 650 Ships in 18 - 22 working days

This book reports on research findings and practical lessons featuring advances in the areas of digital and interaction design, graphic design and branding, design education, society and communication in design practice, and related ones. Gathering the proceedings of the 5th International Conference on Digital Design and Communication, Digicom 2021, held on November 4-6, 2021, in Barcelos, Portugal, and continuing the tradition of the previous book, it describes new design strategies and solutions to foster digital communication within and between the society, institutions and brands. By highlighting innovative ideas and reporting on multidisciplinary projects, it offers a source of inspiration for designers of all kinds, including graphic and web designers, UI, UX and social media designers, and to researchers, advertisers, artists, and brand and corporate communication managers alike.

An Answer for Everything - 200 Infographics to Explain the World (Hardcover): Delayed Gratification An Answer for Everything - 200 Infographics to Explain the World (Hardcover)
Delayed Gratification
R545 R507 Discovery Miles 5 070 Save R38 (7%) Ships in 9 - 17 working days

What's the best book ever written? What would happen if we all stopped eating meat? What's the secret to living past 110? And what actually is the best thing since sliced bread? In An Answer For Everything, 200 of the world's most intriguing questions are settled once and for all through beautiful and brilliant infographics. The results will leave you shocked, informed and thoroughly entertained. Created by the team behind the award-winning Delayed Gratification magazine, these compelling, darkly funny data visualisations will change the way you think about ... everything

HCI related papers of Interaccion 2004 (Hardcover, 2006 ed.): Raquel Navarro-prieto, Jesus Lores Vidal HCI related papers of Interaccion 2004 (Hardcover, 2006 ed.)
Raquel Navarro-prieto, Jesus Lores Vidal
R5,186 Discovery Miles 51 860 Ships in 18 - 22 working days

The present book contains a collection of the best papers presented at the 5th International Conference on Interaccion Persona Ordenador (IPO) (which is Human Computer Interaction in Spanish), which took place in th th Lleida on May 5 -7, 2004. This conference was co-organised by the Universitat of Lleida and the Universitat Oberta de Catalunya. Each year this conference is promoted by the Asociacion para la Interaccion Persona Ordenador (AIPO), the Spanish Human Computer Interaction Association, in collaboration with the local group of ACM- SIGCHI (CHISPA). In its fifth edition this conference has become a multidisciplinary forum for the discussion and dissemination of novelty research in Human Computer Interaction. The main goals of Interaccion 2004 were: To expand the conference scope with internationally recognised invited speakers. The plenary talks were presented by Alan Dix, Yvonne Rogers, Geritt van der Veer, and Angel Puerta. To open the participation to Spanish speaker worldwide in order to be a point of reference of this discipline not only in Spain but also in the wider Spanish speaking community. This goal was reached through a very diverse program which included panels and posters sessions, where many different aspect of the Human Computer Interaction (HCI) were presented. All through the program, research from outside Spain was reflected through the contributions from people of other countries."

Virtual Ascendance - Video Games and the Remaking of Reality (Hardcover, New): Devin C. Griffiths Virtual Ascendance - Video Games and the Remaking of Reality (Hardcover, New)
Devin C. Griffiths
R1,472 Discovery Miles 14 720 Ships in 10 - 15 working days

From school lunchrooms to the White House press room, video games are an integral part of our popular culture, and the industry behind them touches all aspects of our lives, gamer and non-gamer alike. Business and entertainment, health and medicine, politics and war, social interaction and education, all fall under its influence. Virtual Ascendance tells the story of a formerly fringe enterprise that, when few were paying attention, exploded into a multi-billion dollar industry affecting the very way we live. Griffiths paints a thorough and vivid picture of the video game industry, illuminating the various, and often bizarre, ways it's changing how we work, play and live. He brings readers along on his own journey of discovery, from the back room of a small Irish pub where members of the second-largest industry enclave meet each month, to a university clinic where the Wii is being used to treat Parkinson's sufferers - and everywhere in between. Virtual Ascendance is more than just a story about video games, though. It's the story of an awakening, of a realization that a childhood pastime has exploded into a thriving enterprise - one rooted in entertainment but whose tendrils reach into virtually all aspects of life and society.

Conversational UX Design - A Practitioner's Guide to the Natural Conversation Framework (Hardcover): Robert J. Moore,... Conversational UX Design - A Practitioner's Guide to the Natural Conversation Framework (Hardcover)
Robert J. Moore, Raphael Arar
R2,255 Discovery Miles 22 550 Ships in 18 - 22 working days

With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today's platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of "expandable sequences," 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.

Computer Simulations of Space Societies (Hardcover, 1st ed. 2018): William Sims Bainbridge Computer Simulations of Space Societies (Hardcover, 1st ed. 2018)
William Sims Bainbridge
R3,126 Discovery Miles 31 260 Ships in 18 - 22 working days

At the intersection of astronautics, computer science, and social science, this book introduces the challenges and insights associated with computer simulation of human society in outer space, and of the dynamics of terrestrial enthusiasm for space exploration. Never before have so many dynamic representations of space-related social systems existed, some deeply analyzing the logical implications of social-scientific theories, and others open for experience by the general public as computer-generated virtual worlds. Fascinating software ranges from multi-agent artificial intelligence models of civilization, to space-oriented massively multiplayer online games, to educational programs suitable for schools or even for the world's space exploration agencies. At the present time, when actual forays by humans into space are scarce, computer simulations of space societies are an excellent way to prepare for a renaissance of exploration beyond the bounds of Earth.

Perceptions of Knowledge Visualization - Explaining Concepts through Meaningful Images (Hardcover, New): Anna Ursyn Perceptions of Knowledge Visualization - Explaining Concepts through Meaningful Images (Hardcover, New)
Anna Ursyn
R4,611 Discovery Miles 46 110 Ships in 18 - 22 working days

Multisensory perception is emerging as an important factor in shaping current lifestyles. Therefore, computer scientists, engineers, and technology experts are acknowledging the comparative power existing beyond visual explanations. Perceptions of Knowledge Visualization: Explaining Concepts through Meaningful Images discusses issues related to visualization of scientific concepts, picturing processes and products, as well as the role of computing in the advancement of visual literacy skills. By connecting theory with practice, this book gives researchers, computer scientists, and academics an active experience which enhances the perception and the role of computer graphics.

Videogames and Agency (Paperback): Bettina Bodi Videogames and Agency (Paperback)
Bettina Bodi
R1,212 Discovery Miles 12 120 Ships in 10 - 15 working days

Videogames and Agency explores the trend in videogames and their marketing to offer a player higher volumes, or even more distinct kinds, of player freedom. The book offers a new conceptual framework that helps us understand how this freedom to act is discussed by designers, and how that in turn reflects in their design principles. What can we learn from existing theories around agency? How do paratextual materials reflect design intention with regards to what the player can and cannot do in a videogame? How does game design shape the possibility space for player action? Through these questions and selected case studies that include AAA and independent games alike, the book presents a unique approach to studying agency that combines game design, game studies, and game developer discourse. By doing so, the book examines what discourses around player action, as well as a game's design can reveal about the nature of agency and videogame aesthetics. This book will appeal to readers specifically interested in videogames, such as game studies scholars or game designers, but also to media studies students and media and screen studies scholars less familiar with digital games.

Digital Futures, Digital Transformation - From Lean Production to Acceluction (Hardcover, 1st ed. 2016): Ahmed Bounfour Digital Futures, Digital Transformation - From Lean Production to Acceluction (Hardcover, 1st ed. 2016)
Ahmed Bounfour
R1,521 Discovery Miles 15 210 Ships in 18 - 22 working days

This book provides an integrated overview of key trends in digital transformation, taking into consideration five interrelated dimensions: strategy and business models, society, organization, technology and regulation. As such, it provides a framework for the analysis of digital business transformation and its emerging factors, analyzing twenty-five key trends in terms of their future impact. On that basis, the book then delineates a new approach centered on the mutually accelerating links between multiple value creation spaces. It proposes a new mode of production - accelerated production of links (acceluction) - and analyzes it with respect to the still-dominant concept of lean production. Based on the results of the international CIGREF research program ISD, the book presents a valuable perspective of the expected impact of the abundance of networks and data as critical resources for enterprises beyond 2020.

Recent Research Towards Advanced Man-Machine Interface Through Spoken Language (Hardcover, And ed.): H. Fujisaki Recent Research Towards Advanced Man-Machine Interface Through Spoken Language (Hardcover, And ed.)
H. Fujisaki
R7,422 Discovery Miles 74 220 Ships in 10 - 15 working days

The spoken language is the most important means of human information transmission. Thus, as we enter the age of the Information Society, the use of the man-machine interface through the spoken language becomes increasingly important. Due to the extent of the problems involved, however, full realization of such an interface calls for coordination of research efforts
beyond the scope of a single group or institution.

Thus a nationwide research project was conceived and started in 1987 as one of the first Priority Research Areas supported by the Ministry of Education, Science and Culture of Japan. The
project was carried out in collaboration with over 190 researchers in Japan.

The present volume begins with an overview of the project, followed by 41 papers presented at the symposia. This work is expected to serve as an important source of information on each of the nine topics adopted for intensive study under the project.

This book will serve as a guideline for further work in the important scientific and technological field of spoken language processing.

Defining Memory - Local Museums and the Construction of History in America's Changing Communities (Hardcover, Second... Defining Memory - Local Museums and the Construction of History in America's Changing Communities (Hardcover, Second Edition)
Amy K. Levin, Joshua G. Adair
R3,185 Discovery Miles 31 850 Ships in 10 - 15 working days

This updated edition of Defining Memory: Local Museums and the Construction of History in America's Changing Communities offers readers multiple lenses for viewing and discussing local institutions. New chapters are included in a section titled "Museums Moving Forward," which analyzes the ways in which local museums have come to adopt digital technologies in selecting items for exhibitions as well as the complexities of creating institutions devoted to marginalized histories. In addition to the new chapters, the second edition updates existing chapters, presenting changes to the museums discussed. It features expanded discussions of how local museums treat (or ignore) racial and ethnic diversity and concludes with a look at how business relationships, political events, and the economy affect what is shown and how it is displayed in local museums.

Unconscious Networks - Philosophy, Psychoanalysis, and Artificial Intelligence (Hardcover): Luca M Possati Unconscious Networks - Philosophy, Psychoanalysis, and Artificial Intelligence (Hardcover)
Luca M Possati
R4,080 Discovery Miles 40 800 Ships in 10 - 15 working days

This book develops an original theoretical framework for understanding human-technology relations. The author's approach, which he calls technoanalysis, analyzes artificial intelligence based on Freudian psychoanalysis, biosemiotics, and Latour's actor-network theory. How can we communicate with AI to determine shared values and objectives? And what, ultimately, do we want from machines? These are crucial questions in our world, where the influence of AI-based technologies is rapidly growing. Unconscious dynamics influence AI and digital technology and understanding them is essential to better controlling AI systems. This book's unique methodology- which combines psychoanalysis, biosemiotics, and actor-network theory-reveals a radical reformulation of the problem of the human mind. Technoanalysis views the mind as a hybrid network of humans and nonhuman actants in constant interaction with one another. The author argues that human unconscious dynamics influence and shape technology, just as technology influences and shapes human unconscious dynamics. He proceeds to show how this conception of the relationship between the unconscious and technology can be applied to social robotics and AI. Unconscious Networks will appeal to scholars and advanced students interested in philosophy of technology, philosophy of artificial intelligence, psychoanalysis, and science and technology studies.

The Consciousness' Drive - Information Need and the Search for Meaning (Hardcover, 1st ed. 2018): Charles Cole The Consciousness' Drive - Information Need and the Search for Meaning (Hardcover, 1st ed. 2018)
Charles Cole
R2,106 Discovery Miles 21 060 Ships in 18 - 22 working days

What is the uniquely human factor in finding and using information to produce new knowledge? Is there an underlying aspect of our thinking that cannot be imitated by the AI-equipped machines that will increasingly dominate our lives? This book answers these questions, and tells us about our consciousness - its drive or intention in seeking information in the world around us, and how we are able to construct new knowledge from this information. The book is divided into three parts, each with an introduction and a conclusion that relate the theories and models presented to the real-world experience of someone using a search engine. First, Part I defines the exceptionality of human consciousness and its need for new information and how, uniquely among all other species, we frame our interactions with the world. Part II then investigates the problem of finding our real information need during information searches, and how our exceptional ability to frame our interactions with the world blocks us from finding the information we really need. Lastly, Part III details the solution to this framing problem and its operational implications for search engine design for everyone whose objective is the production of new knowledge. In this book, Charles Cole deliberately writes in a conversational style for a broader readership, keeping references to research material to the bare minimum. Replicating the structure of a detective novel, he builds his arguments towards a climax at the end of the book. For our video-game, video-on-demand times, he has visualized the ideas that form the book's thesis in over 90 original diagrams. And above all, he establishes a link between information need and knowledge production in evolutionary psychology, and thus bases his arguments in our origins as a species: how we humans naturally think, and how we naturally search for new information because our consciousness drives us to need it.

Human Factors for Informatics Usability (Paperback): B. Shackel, S.J. Richardson Human Factors for Informatics Usability (Paperback)
B. Shackel, S.J. Richardson
R1,479 Discovery Miles 14 790 Ships in 10 - 15 working days

Human factors are a critical issue in informatics or information technology systems as the computer industry realizes the need to change from technology-dominated goals to the needs of computer users. The study of human factors can help to improve the usability of information systems and to help reduce the huge costs of human-computer interactions. However, information technology equipment is not easy to use. Even specialists in computing and information technology have difficulty with equipment produced by other experts. This book shows how knowledge and methods from the field of ergonomics can be used to help make information technology equipment easier to use. The principal audience is the many designers, software and hardware engineers, system design managers, management service managers, and user managers who are now becoming aware of the importance of usability. This book provides not only an introduction and overview but guidance on what they can do and how they can approach the problems of usability in informatics equipment.

Better Decision Making in Complex, Dynamic Tasks - Training with Human-Facilitated Interactive Learning Environments... Better Decision Making in Complex, Dynamic Tasks - Training with Human-Facilitated Interactive Learning Environments (Hardcover, 2015 ed.)
Hassan Qudrat-Ullah
R2,821 R1,920 Discovery Miles 19 200 Save R901 (32%) Ships in 10 - 15 working days

Computer simulation-based education and training is a multi-billion dollar industry. With the increased complexity of organizational decision making, projected demand for computer simulation-based decisional aids is on the rise. The objective of this book is to enhance systematically our understanding of and gain insights into the general process by which human facilitated ILEs are effectively designed and used in improving users' decision making in dynamic tasks. This book is divided into four major parts. Part I serves as an introduction to the subject of "decision making in dynamic tasks", its importance and its complexity. Part II provides background material, drawing upon the relevant literature, for the development of an integrated process model on the effectiveness of human facilitated ILEs in improving decision making in dynamic tasks. Part III focuses on the design, development and application of Fish Bank ILE, in laboratory experiments, to gather empirical evidence for the validity of the process model. Finally, part IV presents a comprehensive analysis of the gathered data to provide a powerful basis for understating important phenomena of training with human facilitated simulation-based learning environments, thereby, help to drive critical lessons to be learned. This book provides the reader with both a comprehensive understanding of the phenomena encountered in decision making with human facilitated ILEs and a unique way of studying the effects of these phenomena on people's ability to make better decision in complex, dynamic tasks. This book is intended to be of use to managers and practitioners, researchers and students of dynamic decision making. The background material of Part II provides a solid base to understand and organize the existing experimental research literature and approaches.

Executing Windows Command Line Investigations - While Ensuring Evidentiary Integrity (Paperback): Chet Hosmer, Joshua... Executing Windows Command Line Investigations - While Ensuring Evidentiary Integrity (Paperback)
Chet Hosmer, Joshua Bartolomie, Rosanne Pelli
R1,297 Discovery Miles 12 970 Ships in 10 - 15 working days

The book Executing Windows Command Line Investigations targets the needs of cyber security practitioners who focus on digital forensics and incident response. These are the individuals who are ultimately responsible for executing critical tasks such as incident response; forensic analysis and triage; damage assessments; espionage or other criminal investigations; malware analysis; and responding to human resource violations. The authors lead readers through the importance of Windows CLI, as well as optimal configuration and usage. Readers will then learn the importance of maintaining evidentiary integrity, evidence volatility, and gain appropriate insight into methodologies that limit the potential of inadvertently destroying or otherwise altering evidence. Next, readers will be given an overview on how to use the proprietary software that accompanies the book as a download from the companion website. This software, called Proactive Incident Response Command Shell (PIRCS), developed by Harris Corporation provides an interface similar to that of a Windows CLI that automates evidentiary chain of custody and reduces human error and documentation gaps during incident response.

Artificial Intelligence for Customer Relationship Management - Solving Customer Problems (Hardcover, 1st ed. 2021): Boris... Artificial Intelligence for Customer Relationship Management - Solving Customer Problems (Hardcover, 1st ed. 2021)
Boris Galitsky
R4,316 Discovery Miles 43 160 Ships in 18 - 22 working days

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.

Predictive Analytics - The Secret to Predicting Future Events Using Big Data and Data Science Techniques Such as Data Mining,... Predictive Analytics - The Secret to Predicting Future Events Using Big Data and Data Science Techniques Such as Data Mining, Predictive Modelling, Statistics, Data Analysis, and Machine Learning (Hardcover)
Richard Hurley
R659 R588 Discovery Miles 5 880 Save R71 (11%) Ships in 18 - 22 working days
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