The idea for this workshop originated when I came across and read Martin Zelkowitz's book on Requirements for Software Engineering Environments (the proceedings of a small workshop held at the University of Maryland in 1986). Although stimulated by the book I was also disappointed in that it didn't adequately address two important questions - "Whose requirements are these?" and "Will the environment which meets all these requirements be usable by software engineers?." And thus was the decision made to organise this workshop which would explicitly address these two questions. As time went by setting things up, it became clear that our workshop would happen more than five years after the Maryland workshop and thus, at the same time as addressing the two questions above, this workshop would attempt to update the Zelkowitz approach. Hence the workshop acquired two halves, one dominated by discussion of what we already know about usability problems in software engineering and the other by discussion of existing solutions (technical and otherwise) to these problems. This scheme also provided a good format for bringing together those in the HeI community concerned with the human factors of software engineering and those building tools to solve acknowledged, but rarely understood problems.

This book gathers the outcomes of the 18th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2019), which was held on June 12-14, 2019 in Beijing, China. The aim of the conference was to bring together researchers and scientists, businesspeople and entrepreneurs, teachers, engineers, computer users, and students to discuss the various fields of computer science and to share their experiences and exchange new ideas and information in a meaningful way. Further, they presented research results on all aspects (theory, applications and tools) of computer and information science, and discussed the practical challenges encountered in their work and the solutions they adopted to overcome them. The book highlights the best papers from those accepted for presentation at the conference. They were chosen based on review scores submitted by members of the program committee and underwent further rigorous rounds of review. From this second round, 15 of the conference's most promising papers were selected for this Springer (SCI) book and not the conference proceedings. We eagerly await the important contributions that we know these authors will make to the field of computer and information science.

This book constitutes the refereed post-conference proceedings of the 15th IFIP WG 5.1 International Conference on Product Lifecycle Management, PLM 2018, held in Turin, Spain, in July 2018. The 72 revised full papers presented were carefully reviewed and selected from 82 submissions. The papers are organized in the following topical sections: building information modeling; collaborative environments and new product development; PLM for digital factories and cyber physical systems; ontologies and data models; education in the field of industry 4.0; product-service systems and smart products; lean organization for industry 4.0; knowledge management and information sharing; PLM infrastructure and implementation; PLM maturity, implementation and adoption; 3D printing and additive manufacturing; and modular design and products and configuration and change management.

This book explores how digital technology is altering the relationships between people and how the very nature of interface itself needs to be reconsidered to reflect this - how we can make sense of each other, handle ambiguities, negotiate differences, empathise and collectively make skilled judgments in our modern society. The author presents new directions for research at the relational-transactional intersection of contrasting disciplines of arts, science and technology, and in so doing, presents philosophical and artistic questions for future research on human connectivity in our digital age. The book presents frameworks and methods for conducting research and study of tacit engagement that includes ethnography, experiments, discourse analysis, gesture analysis, psycholinguistic analysis, artistic experiments, installations, and improvisation. Case studies illustrate the use of various methods and the application and emergence of frameworks. Tacit Engagement will be of interest to researchers, designers, teachers and students concerned with new media, social media and communications networks; interactive interfaces, including information systems, knowledge management, robotics, and presence technologies. Not since Michael Polanyi have we seen such wise science about the tacit: how we know more than we can tell. Gill brings to the present era of design and data a profoundly needed perspective on meaning that comes from social dialogue, skilled performance, relational gesture and rhythm. - Sha Xin Wei, Ph.D. (Synthesis, ASU)

Organizational change is becoming increasingly complex, challenging and difficult to handle as technology advances. And there is a need to discuss how it can be both more effectively managed by large and small organizations, while at the same time the strategies for changes are based on ethical notions of democracy and participation. Redesigning Human Systems assists those interested in and responsible for the management of major change within organizations, and provides the theories and values that should be adhered to in order to achieve that change successfully and effectively.

When funding agencies and policy organizations consider the role of modeling and simulation in modern biology, the question is often posed, what has been accomplished ? This book will be organized around a symposium on the 20 year history of the CNS meetings, to be held as part of CNS 2010 in San Antonio Texas in July 2010. The book, like the symposium is intended to summarize progress made in Computational Neuroscience over the last 20 years while also considering current challenges in the field. As described in the table of contents, the chapter's authors have been selected to provide wide coverage of the applications of computational techniques to a broad range of questions and model systems in neuroscience. The proposed book will include several features that establish the history of the field. For each article, its author will select an article originally appearing in a CNS conference proceedings from 15 - 20 years ago. These short (less than 6 page) articles will provide illustrations of the state of the field 20 years ago. The new articles will describe what has been learned about the subject in the following 20 years, and pose specific challenges for the next 20 years. The second historical mechanism will be the reproduction of the first 12 years of posters from the CNS meeting. These posters in and of themselves have become famous in the field (they hang in the halls of the NIH in Bethesda Maryland) and were constructed as allegories for the state and development of computational neuroscience. The posters were designed by the book's editor, who will, for the first time, provide a written description of each poster.

This book presents details of a text-to-speech synthesis procedure using epoch synchronous overlap add (ESOLA), and provides a solution for development of a text-to-speech system using minimum data resources compared to existing solutions. It also examines most natural speech signals including random perturbation in synthesis. The book is intended for students, researchers and industrial practitioners in the field of text-to-speech synthesis.

The problem of robotic and virtual interaction with physical objects has been the subject of research for many years in both the robotic manipulation and haptics communities. Both communities have focused much attention on human touch-based perception and manipulation, modelling contact between real or virtual hands and objects, or mechanism design. However, as a whole, these problems have not yet been addressed from a unified perspective. This edited book is the outcome of a well-attended workshop which brought together leading scholars from various branches of the robotics, virtual-reality, and human studies communities during the 2004 IEEE International Conference on Robotics and Automation. It covers some of the most challenging problems on the forefront of today 's research on physical interaction with real and virtual objects, with special emphasis on modelling contacts between objects, grasp planning algorithms, haptic perception, and advanced design of hands, devices and interfaces.

We have always built tools to improve our productivity and help us lead better lives; however we find ourselves constantly battling against our new computerized tools, making us less productive and putting our health and our lives at risk. This book looks at Human-Computer Interaction (HCI) from a truly human-centred perspective; focusing on human physiology and psychology rather than the motley series of brilliant innovations, glorified mistakes, and cross-generational habits that comprise the computer-centred HCI that we practice today. This three-part guide argues that human interest and calm technology need to be at the heart of HCI. It begins by exposing the inherent dangers in past and present HCI. Using his past experiences within Anthropology, Linguistics, Education, Ergonomics, Human Factors, and Computer Science the author introduces and explores the theory of 'Anthropology-Based Computing' (ABC) as well as a new ideas like Dynamic Environmental Focus (DEF), a new model of General Human Interaction (GHI), and a new triune model of the brain: Brown's Representation of Anthropogenic Interaction in Natural Settings (BRAINS). Detailed illustrations show how HCI can be improved by considering how human bodies and brains actually work. The final part is a series of simple illustrated experiments, each applying an aspect of ABC to improve the way our computers and computerized devices treat us. Anthropology-Based Computing is written for those who work with computers, not just those who work on them. Students and researchers in Design and Psychology, and Computer Scientists as well, will benefit from seeing what is missing from the devices that are already in place, why that is, and how to make the practical changes that will immediately improve the physiological and psychological experience of using phones, on-board navigation systems, and the countless other computers we use at work and at home today and will continue to use in the future.

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Reasoning for Information: Seeking and Planning Dialogues provides a logic-based reasoning component for spoken language dialogue systems. This component, called Problem Assistant is responsible for processing constraints on a possible solution obtained from various sources, namely user and the system's domain-specific information. The authors also present findings on the implementation of a dialogue management interface to the Problem Assistant. The dialogue system supports simple mixed-initiative planning interactions in the TRAINS domain, which is still a relatively complex domain involving a number of logical constraints and relations forming the basis for the collaborative problem-solving behavior that drives the dialogue.

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

In this book, hierarchical structures based on neural networks are investigated for automatic speech recognition. These structures are mainly evaluated within the phoneme recognition task under the Hybrid Hidden Markov Model/Artificial Neural Network (HMM/ANN) paradigm. The baseline hierarchical scheme consists of two levels each which is based on a Multilayered Perceptron (MLP). Additionally, the output of the first level is used as an input for the second level. This system can be substantially speeded up by removing the redundant information contained at the output of the first level.

In this book, a novel approach that combines speech-based emotion recognition with adaptive human-computer dialogue modeling is described. With the robust recognition of emotions from speech signals as their goal, the authors analyze the effectiveness of using a plain emotion recognizer, a speech-emotion recognizer combining speech and emotion recognition, and multiple speech-emotion recognizers at the same time. The semi-stochastic dialogue model employed relates user emotion management to the corresponding dialogue interaction history and allows the device to adapt itself to the context, including altering the stylistic realization of its speech. This comprehensive volume begins by introducing spoken language dialogue systems and providing an overview of human emotions, theories, categorization and emotional speech. It moves on to cover the adaptive semi-stochastic dialogue model and the basic concepts of speech-emotion recognition. Finally, the authors show how speech-emotion recognizers can be optimized, and how an adaptive dialogue manager can be implemented. The book, with its novel methods to perform robust speech-based emotion recognition at low complexity, will be of interest to a variety of readers involved in human-computer interaction.

Mobile context-awareness is a popular research trend in the field of ubiquitous computing. Advances in mobile device sensory hardware and the rise of 'virtual' sensors such as web application programming interfaces (APIs) mean that the mobile user is exposed to a vast range of data that can be used for new advanced applications. Mobile Context Awareness presents work from industrial and academic researchers, focusing on novel methods of context acquisition in the mobile environment - particularly through the use of physical and virtual sensors - along with research into new applications utilising this context. In addition, the book provides insights into the technical and usability challenges involved in mobile context-awareness, as well as observations on current and future trends in the field.

Databases have been designed to store large volumes of data and to provide efficient query interfaces. Semantic Web formats are geared towards capturing domain knowledge, interlinking annotations, and offering a high-level, machine-processable view of information. However, the gigantic amount of such useful information makes efficient management of it increasingly difficult, undermining the possibility of transforming it into useful knowledge.

The research presented by De Virgilio, Giunchiglia and Tanca tries to bridge the two worlds in order to leverage the efficiency and scalability of database-oriented technologies to support an ontological high-level view of data and metadata. The contributions present and analyze techniques for semantic information management, by taking advantage of the synergies between the logical basis of the Semantic Web and the logical foundations of data management. The book's leitmotif is to propose models and methods especially tailored to represent and manage data that is appropriately structured for easier machine processing on the Web.

After two introductory chapters on data management and the Semantic Web in general, the remaining contributions are grouped into five parts on Semantic Web Data Storage, Reasoning in the Semantic Web, Semantic Web Data Querying, Semantic Web Applications, and Engineering Semantic Web Systems. The handbook-like presentation makes this volume an important reference on current work and a source of inspiration for future development, targeting academic and industrial researchers as well as graduate students in Semantic Web technologies or database design.

This book offers the reader a comprehensive view of the design space of wearable computers, cutting across multiple application domains and interaction modalities. Besides providing several examples of wearable technologies, Wearable Interaction illustrates how to create and to assess interactive wearables considering human factors in design decisions related to input entry and output responses. The book also discusses the impacts of form factors and contexts of use in the design of wearable interaction. Miniaturized components, flexible materials, and sewable electronics toolkits exemplify advances in technology that facilitated the design and development of wearable technologies. Despite such advances, creating wearable interfaces that are efficient is still challenging. The new affordances of on-body interfaces require the consideration of new interaction paradigms, so that the design decisions for the user interaction take into account key limitations in the interaction surfaces of wearables concerning input entry, processing power for output responses, and in the time and attention that wearers dedicate to complete their interaction. Under such constraints, creating interfaces with high usability levels is complex. Also, because wearables are worn continuously and in close contact with the human body, on-body interfaces must be carefully designed to neither disturb nor overwhelm wearers. The context of use and the potential of wearable technologies must be both well understood to provide users with relevant information and services using appropriate approaches and without overloading them with notifications. Wearable Interaction explains thoroughly how interactive wearables have been created taking into account the needs of end users as well as the vast potential that wearable technologies offer. Readers from academia, industry or government will learn how wearables can be designed and developed to facilitate human activities and tasks across different sectors.

Virtual worlds are an area of growing interest in many sectors, including higher education. While Web-based tools have existed for years to help deliver course content, these tools have not traditionally provided means for creation of community with the embedded communication and collaboration necessary for successful teaching and learning. Teaching and Learning in 3D Immersive Worlds: Pedagogical Models and Constructivist Approaches examines successful implementation of social constructivist instructional design tenets in 3D virtual immersive environments. Authors share best practices, challenges, and advice to those working to utilize virtual environments in higher education and other venues. Readers will gain both a research background in the use of virtual worlds for teaching and learning and practical advice as they begin to design and implement these environments.

Haptics technology is being used more and more in different applications, such as in computer games for increased immersion, in surgical simulators to create a realistic environment for training of surgeons, in surgical robotics due to safety issues and in mobile phones to provide feedback from user action. The existence of these applications highlights a clear need to understand performance metrics for haptic interfaces and their implications on device design, use and application. Performance Metrics for Haptic Interfaces aims at meeting this need by establishing standard practices for the evaluation of haptic interfaces and by identifying significant performance metrics. Towards this end, a combined physical and psychophysical experimental methodology is presented. Firstly, existing physical performance measures and device characterization techniques are investigated and described in an illustrative way. Secondly, a wide range of human psychophysical experiments are reviewed and the appropriate ones are applied to haptic interactions. The psychophysical experiments are unified as a systematic and complete evaluation method for haptic interfaces. Finally, synthesis of both evaluation methods is discussed. The metrics provided in this state-of-the-art volume will guide readers in evaluating the performance of any haptic interface. The generic methodology will enable researchers to experimentally assess the suitability of a haptic interface for a specific purpose, to characterize and compare devices quantitatively and to identify possible improvement strategies in the design of a system.

By combining agent capabilities with computational linguistics, conversational agents can exploit natural language technologies to improve communication between humans and computers. Conversational Agents and Natural Language Interaction: Techniques and Effective Practices is a reference guide for researchers entering the promising field of conversational agents. It provides an introduction to fundamental concepts in the field, collects experiences of researchers working on conversational agents, and reviews techniques for the design and application of conversational agents. The book discusses the successes of and challenges faced by researchers, designers, and programmers who want to use conversational agents for e-commerce, help desks, website navigation, personalized service, and training or education applications.

Data visualization has emerged as a serious scholarly topic, and a wide range of tools have recently been developed at an accelerated pace to aid in this research area. Examining different ways of analyzing big data can result in increased efficiency for many corporations and organizations. Data Visualization and Statistical Literacy for Open and Big Data highlights methodological developments in the way that data analytics is both learned and taught. Featuring extensive coverage on emerging relevant topics such as data complexity, statistics education, and curriculum development, this publication is geared toward teachers, academicians, students, engineers, professionals, and researchers that are interested in expanding their knowledge of data examination and analysis.

Key Features: This work aims to be the most approachable book about UX. Many books on the topic are highly specialized and are not easy to read for people who just want to understand it better. This book is easy to read and aims to popularize the UX mindset while debunking its main misconceptions. Small format size makes it easy to carry around. Includes content relatable and meaningful to the readers by taking many examples from everyday life with a conversational and light writing style. It tackles the psychology, design, research, process, strategy, and ethics behind offering the best experience with products, systems, or services. Includes a glossary.

The design of various virtual environments should be based on the needs of a diverse population of users around the globe. Interface design should be user centric and should strive for making the user's interaction as simple, meaningful, and efficient as possible. User Interface Design for Virtual Environments: Challenges and Advances focuses on challenges that designers face in creating interfaces for users of various virtual environments. Chapters included in this book address various critical issues that have implications for user interface design from a number of different viewpoints. This book is written for professionals who want to improve their understanding of challenges associated with user interface design issues for globally-dispersed users in various virtual environments.