This book integrates new thinking on the image, marketing, and branding of places at all levels, from town squares to cities and countries, and of the products and peoples associated with them, thereby bridging the 'country' and 'place' silos in place-related research and practice. Insightful contributions from top scholars reflect fresh theorizing and provide a critical appraisal of conventional wisdom by juxtaposing intriguing contexts, questioning commonplace practices, and challenging methodologies and theoretical assumptions. Chapters explore interdependencies among residents, visitors, brand managers, and consumers; image effects of place and social identity, cross-border acquisitions, popular culture exports, and sporting mega-events; country-of-origin research, cross-cultural consumer behaviour, international marketing, destination branding, and brand modelling; and cutting-edge methodological approaches and managerial best practices in place marketing. The book's interdisciplinary know-how and approach makes it an invaluable and comprehensive reference for researchers, managers, consultants, and students alike, in areas from marketing, place management, international business, and tourism to communications, social psychology, urban geography, and regional economics.

This innovative book sheds light on two key questions at the forefront of government-nonprofit partnerships: How are nonprofits performing? And does the involvement of nonprofits in a public service add public value? International contributors approach these questions through the conceptual lens of the "hollow state", highlighting the diminished role of government and the implications of the growing reliance on nonprofits in delivering public service. Through a set of empirical studies in public education, public health, urban sustainability, public parks and public social welfare services, chapters identify contributing factors to the success of nonprofits in mitigating public problems through performance measurement. Identifying challenges encountered by nonprofits in their roles as government partners, as well as the challenges posed to public organizations in generating nonprofit accountability, this insightful book takes stock of performance and public value of the hollow state. This methodologically-rigorous book is critical reading for scholars, researchers and students of public governance and public management, particularly those focusing on the long-term effects of the New Public Management. Its practical insights will also benefit policymakers, as well as managers of nonprofits interested in the implications of new partnerships with government bodies.

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management. With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services. Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies.

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. Offering an extensive and coherent presentation of theory on the experience economy, this stimulating Advanced Introduction discusses what experiencing is and why people are seeking experiences. Jon Sundbo defines the experience concept in contrast to similar concepts such as culture and creative economies, and presents measurements of the value of the experience economy. Key features include: Analysis of how experiences are replacing services and knowledge as a key driver for the economy Discussion of the future of the experience economy and the impacts Covid-19 may have on this Different perspectives on the experience economy including ones from: evolutionary economics, micro-economics, psychology, marketing, innovation and production, sociology and digitalization. Concise and invigorating, this Advanced Introduction will be a helpful read for marketing, economics, tourism, culture studies and management scholars looking for a stronger theoretical understanding of the experience economy. It will also be interesting to data science scholars, including those focusing on web and social media construction.

This comprehensive Handbook brings together conceptual contributions from leading international scholars concerning the reciprocal relations between globalisation and tourism. Contributors deconstruct the global forces, processes and challenges that face the tourism industry, analysing the effects of neoliberalism and multinational capitalism on global tourist activity, as well as the consequences of colonialism, terrorism, warfare, climate change, modern technological advances and the rapidly changing dynamics of global mobility. International in scope and empirically evocative, this Handbook outlines and dissects the social, cultural, economic and political effects of globalisation on tourism in the 21st century. This Handbook is critical to human geography and tourism studies scholars and researchers at all levels, particularly those interested in the relations between globalisation and tourism in an increasingly interconnected world. Contributors include: A. Amore, Y. Apostolopoulos, P. Arvanitis, S. Beeton, N. Cavlek, J. Connell, D.T. Duval, L. Dwyer, A. Gelbman, C.M. Hall, D.-I.D. Han, K. Hannam, J. Henry, J. Higham, Y. Jiang, H. Lemelin, J.W. Macilree, J.E. Mbaiwa, T. Mbaiwa, M. McDonald, P. Mogomotsi, M. Mostafanezhad, D.H. Olsen, M. Peters, B. Prideaux, B.W. Ritchie, C.M. Rogerson, T. Ronen, R. Sharpley, M. Sigala, G. Siphambe, S. Sonmez, J. Stephenson, W. Stovall, W. Suntikul, G. Taylor, D.J. Timothy, M.C. tom Dieck, H. Tucker, F. Vellas, S. Wearing, P. Whipp, J. Wiitala, A. Williams

Exploring the emerging and vibrant field of critical agrarian studies, this comprehensive Handbook offers interdisciplinary insights from both leading scholars and activists to understand agrarian life, livelihoods, formations and processes of change. It highlights the development of the field, which is characterized by theoretical and methodological pluralism and innovation. The Handbook presents critical analyses of, and examines controversies about, historical and contemporary social structures and processes in agrarian and rural settings from a wide range of perspectives. Chapters explore the origins of critical agrarian studies, the concepts underpinning the diverse theoretical approaches to the field, and the strengths and weaknesses of different methodologies used within the field. Finally, it illuminates debates around the topic and trajectories for future research and development. This will be a vital resource for graduate students, scholars and activists interested in critical agrarian studies. The analytical and empirical insights will also be helpful to students of environmental and development studies as well as agricultural and development economics, human geography and socio-cultural anthropology.

Jeremy Scanlon was born and educated in Massachusetts. Now he lives in this cottage illustrated on the back cover beside the canal. His wife, Dorothy Priest, was born in the cottage, daughter of the carpenter who built the canal's lock gates. Their hotel narrowboat carried paying guests over 60,000 miles along the lovely inland waterways of England and Wales. Here mine hosts enjoy a rare moment of tranquility in 'Unicorn's' saloon.

Focusing on public administration activities in the field of national labour policy, this timely book provides detailed analyses of labour administration reforms, innovations and challenges in different countries, including detailed case studies from Brazil, Germany, India, Japan, South Africa, Sri Lanka and the US. Combining rigorous research and practical policy recommendations, the book contains contributions from top scholars in the fields of economics, employment relations, labour law and public administration, as well as officials from the International Labour Organization (ILO). Chapters offer wide-ranging investigations of topics such as labour inspection, social dialogue involving employer organizations and trade unions, and the role of performance management and new technologies in labour administration. The book further demonstrates the vital role of labour administration in upholding employment rights and promoting employment, emphasizing the ways in which it can contribute to good governance, sustainable development and decent work. This will be a critical read for employment relations, global labour studies and public administration scholars. Policy makers and practitioners working in and around employment policy and labour law will also find this book beneficial, particularly with its in-depth case studies.

This timely Handbook examines performance management research specific to the public sector and its contexts, and provides suggestions for future developments in the field. It demonstrates the need for performance management to be reconceptualized as a core component of business both within and across organizations, and how it must be embedded in both strategic decision-making and as a day-to-day leadership and management practice in order to be effective. Addressing multiple levels of analysis, the Handbook shows how performance management can enable high performance if governance, systems, organization and individual components are aligned. Written by an international team of both academics and practitioners, chapters offer insights into why changes in practice need to occur, how to make such changes possible, and what these changes require from a practical standpoint. The Handbook also highlights current limitations in public sector performance management and suggests new initiatives for performance management frameworks. Scholars of public policy in human resources, administration and management looking for exemplary current research in these fields will find this Handbook invaluable. It will also be of interest to public administration and human resources practitioners looking to develop new practice and create new ways of thinking and behaving in the aftermath of global upheaval.

Biotechnology is a field that inspires complex legal and ethical debates on an international scale. Taking a fresh approach to the subject, Matthias Herdegen provides a comprehensive assessment of the regulation of biotechnology processes and products from an international and comparative perspective. Herdegen explores how regulatory approaches to controversial issues such as: stem cell research and cloning and gene therapy differ across jurisdictions due to conflicting values and risk perceptions. The book goes on to examine how international regulatory instruments aim to address these conflicting perspectives and provide judgments based on broad international consensus. Chapters explore the interaction between biotechnology and different fields of law including: human rights, intellectual property, trade law and environmental law. In doing so, a number of complex issues are raised such as the need to balance commercial interests with socio-cultural considerations and the need to ensure respect for human dignity in the pursuit of biomedical research. Providing a concise and accessible guide to a complex field of international law, this book will be of great value to those researching the law and regulation of biotechnology, biomedicine and biodiversity both within the EU and on an international scale. The book will also be a useful resource for practicing lawyers as it includes sources from a diverse range of legal systems and analyses relevant decisions by international adjudicatory bodies.

This is a tale of human obsession, one intrepid tuna, the dedicated fisherman who caught and set her free, the promises and limits of ocean science and the big truth of how our insatiable appetite for bluefin transformed a cottage industry into a global dilemma. In 2004, an enigmatic charter captain named Al Anderson caught and marked one Atlantic bluefin tuna off New England’s coast with a plastic fish tag. Fourteen years later that fish – dubbed Amelia for her ocean-spanning journeys – died in a Mediterranean fish trap, sparking Karen Pinchin’s riveting investigation into the marvels, struggles, and prehistoric legacy of this remarkable species. Over his fishing career Al marked more than sixty thousand fish with plastic tags, an obsession that made him nearly as many enemies as it did friends. His quest landed him in the crossfire of an ongoing fight between a booming bluefin tuna industry and desperate conservation efforts, a conflict that is once again heating up as overfishing and climate change threaten the fish’s fate. Kings of Their Own Ocean is an urgent investigation that combines science, business, crime, and environmental justice. As Pinchin writes, ‘as a global community, we are collectively only ever a few terrible choices away from wiping out any ocean species.’ Through her exclusive access and interdisciplinary, mesmerizing lens, readers will join her on boats and docks as she visits tuna hot spots and scientists from Portugal to Japan, New Jersey to Nova Scotia, and glimpse, as the author does, rays of dazzling hope for the future of our oceans.

This critical book focuses on two dominant reform agendas - managerialism and politicisation - to examine the condition of Anglophone countries after 40 years of reform to public sector management and governance. Comparing four countries using the Westminster system - Australia, Canada, New Zealand and the United Kingdom - John Halligan explores the changes resulting from distinctive reform agendas, exposing performance shortfalls and unintended consequences, such as bureaucratisation. Offering a broad overview of the implementation and outcomes of key administrative developments, Halligan unpacks those traditions and conventions of governance in Anglophone countries that have been disrupted by unrestrained political executives, producing dramatic imbalances in management and governance systems. Judicious and incisive, this book will be crucial reading to postgraduate and advanced undergraduate students of public policy seeking an in-depth understanding of both historic and contemporary reforms to public management and governance. Halligan's comparative approach to public management systems will also benefit government practitioners and specialists working closely with governments.

Recognizing the urgent need to transform energy systems to low-carbon alternatives, this timely book offers evidenced and credible ways to accelerate actions towards meeting the Paris Agreement goals and achieving net zero emissions. Steven Fries analyses through the lens of government, business and household actions-their policies and investments-the systemic changes needed to eliminate net carbon dioxide emissions from energy. Fries explores how advancing low-carbon alternatives could maintain current economic activities while halting climate impacts. But his analysis of accumulating evidence on transforming energy shows how multiple market imperfections hold back alternatives. To overcome these barriers, the book develops heterodox energy reform strategies and ways to coordinate actions across countries, recognizing differences in their specializations and renewable resources. Going beyond orthodox economics, it sets out the role for supporting deployment of low-carbon alternatives in initial markets, calibrating emissions pricing to net zero emission goals, and adapting institutions and infrastructures to low-carbon alternatives. It also signposts policy sequencing and differentiation across sectors and countries. Providing comprehensive energy policy assessments and sound reform strategies, this book will be essential reading for government policymakers and business investors. Its rigorous approach to systemic change also makes it a valuable reference for energy economics and environmental economics scholars.

Covering a wide range of current issues, this comprehensive Handbook explores the links between tourism as a dynamic tertiary industry and China as the world's most influential tourism market and destination. From China outbound tourism, Chinese outbound tourists and the growth of smart tourism to the development of sectors such as the hotel market, theme parks and cruise tourism, contributors provide the latest indigenous knowledge otherwise unavailable to the global tourism research community. This essential reference allows readers to develop a fine-grained understanding of the current state of the art of research on tourism and China, all the more crucial given the fast speed of China's development and transformation and innovative industry practices in tourism. Vital reading for academics and researchers in need of the latest knowledge on Chinese tourism, this distinctive Handbook also offers a wealth of insight for students studying Chinese tourism, business and hospitality management. Industry practitioners in business management and marketing will also benefit from its insights into a flourishing international market. Contributors include: J. Bao, M.J. Bauman, P. Benckendorff, G. Brown, S. Cai, G. Chen, M. Cheng, J. Fountain, H. Gao, H. Gu, Q. Gu, M. Huang, S. Huang, Y. Jiang, B. Li, M. Li, X. Li, Z. Liang, X. Luo, Z. Mai, Y. Qin, Y. Rao, B.W. Ritchie, M.M. Su, J. Sun, X. Sun, J. Wang, B. Weiler, J. Wen, H.A. Williams, Y. Yang, J. Yin, J. Yuan, B. Zhai, S. Zhao, D. Zheng, L. Zhong, Y. Zhu, Y. Zou, B. Zuo

Frank Kearns was the go-to guy at CBS News for dangerous stories in Africa and the Middle East in the 1950s, '60s, and early '70s. By his own account, he was nearly killed 114 times. He took stories that nobody else wanted to cover and was challenged to get them on the air when nobody cared about this part of the world. But his stories were warning shots for conflicts that play out in the headlines today. In 1957, Senator John Kennedy described America's view of the Algerian war for independence as the Eisenhower Administration's "head in the sand policy." So CBS News decided to find out what was really happening there and to determine where Algeria's war for independence fit into the game plan for the Cold War. They sent Frank Kearns to find out. Kearns took with him cameraman Yousef ("Joe") Masraff and 400 pounds of gear, some of which they shed, and hiked with FLN escorts from Tunisia, across a wide "no-man's land," and into the Aures Mountains of eastern Algeria, where the war was bloodiest. They carried no passports or visas. They dressed as Algerians. They refused to bear weapons. And they knew that if captured, they would be executed and left in unmarked graves. But their job as journalists was to seek the truth whatever it might turn out to be. This is Frank Kearns's diary.

Who were the women who fought back at Grunwick and Gate Gourmet? Striking Women gives a voice to the women involved as they discuss their lives, their work and their trade unions. Striking Women is centred on two industrial disputes, the famous Grunwick strike (1976-78) and the Gate Gourmet dispute that erupted in 2005. Focusing on these two events, the book explores the nature of South Asian women's contribution to the struggles for workers' rights in the UK labour market. The authors examine histories of migration and settlement of two different groups of women of South Asian origin, and how this history, their gendered, classed and racialised inclusion in the labour market, the context of industrial relations in the UK in the two periods and the nature of the trade union movement shaped the trajectories and the outcomes of the two disputes. This is the first account based on the voices of the women involved. Drawing on life/work history interviews with thirty-two women who participated in the two disputes, as well as interviews with trade union officials, archival material and employment tribunal proceedings, the authors explore the motivations, experiences and implications of these events for their political and social identities.

The effects of the supremacy of the Constitution and the democratising of the government have become of particular practical administrative importance during the past decade. Policies and practices are required to give effect to constitutional provisions and also need to acknowledge international requirements with the acceptance of South Africa into the world of nations both in Africa and further afield. The tenth edition of South African public administration and management (first published in 1981 as Introduction to public administration) is compiled in accordance with the new political and administrative system which commenced with the adoption of the Constitution of the Republic of South Africa, 1996. South African public administration and management focuses on the participants and the activities involved in policy making; constructing organisational structures; financing public sector activities; the provision and appointment of human resources; establishing work procedures; and exercising control to ensure that government's stated goals are achieved. Key concepts and self-study questions for each chapter are included, and various examples from the public sector relate the text to the real world within which public administration and management are practised.

Becoming a young Wall Street banker is like pledging the world's most lucrative and soul-crushing fraternity. Every year, thousands of eager college graduates are hired by the world's financial giants, where they're taught the secrets of making obscene amounts of money-- as well as how to dress, talk, date, drink, and schmooze like real financiers.
YOUNG MONEY
Inside the Hidden World of Wall Street's Post-Crash Recruits
YOUNG MONEY is the inside story of this well-guarded world. Kevin Roose, "New York" magazine business writer and author of the critically acclaimed "The Unlikely Disciple," spent more than three years shadowing eight entry-level workers at Goldman Sachs, Bank of America Merrill Lynch, and other leading investment firms. Roose chronicled their triumphs and disappointments, their million-dollar trades and runaway Excel spreadsheets, and got an unprecedented (and unauthorized) glimpse of the financial world's initiation process.
Roose's young bankers are exposed to the exhausting workloads, huge bonuses, and recreational drugs that have always characterized Wall Street life. But they experience something new, too: an industry forever changed by the massive financial collapse of 2008. And as they get their Wall Street educations, they face hard questions about morality, prestige, and the value of their work.
YOUNG MONEY is more than an expose of excess; it's the story of how the financial crisis changed a generation-and remade Wall Street from the bottom up."

This important book focuses on particular aspects of the development and implementation of community partnerships based in - and focused on - neighborhoods, municipalities, and regions. Throughout the book, David J. Maurrasse stresses the importance of philanthropy and representation from different types of organizations across public, private, and nongovernmental spectrums. In observing these collaborative efforts both in the US and various countries including Colombia, Malawi, England, India and Australia, two dynamics are emphasized: the role of private philanthropic institutions and their resources in facilitating the creation and continuation of these partnerships, along with the role of nongovernmental organizations as important enduring institutions in localities that are not, historically, considered as agents of community and economic development. It provides an evolving perspective on community partnerships particularly during the COVID-19 pandemic, and racial and income inequity, introducing the geographical, historical and cultural context behind these. Furthermore, the author defines and describes various roles in community partnerships and offers suggestions to help leverage these. Providing insightful case studies on the topic, this book will be key reading for practitioners in the field of community engagement at nonprofit institutions, such as universities, hospitals and philanthropic organizations. It will also be of use for academic researchers focusing on community studies and strategic partnerships.

Providing a comprehensive overview and analysis of the latest research in the growing field of public transport studies, this Handbook looks at the impact of urbanisation and the growth of mega-cities on public transport. Chapters examine the significant challenges facing the field that require new and original solutions, including congestion and environmental relief, and the social equity objectives that justify public transport in cities. This cross-disciplinary Handbook explores current topics in public transport research, focusing on the impact of innovative research on planning and operations in practice. Looking at the research frontiers in this increasingly complex and growing industry, the Handbook offers detailed analysis of the foundations, trends and futures of research, user perspectives, policy, planning and operational perspectives, and the future of service developments. A critical read for transport and urban planning students and scholars, this cutting-edge book showcases important case studies and insights into current research. The practical applications of research discussed in the Handbook will also be useful to transport and urban planners as well as public transport regulators.

Exploring the impact of the rise of digital media over the last few decades, this timely Handbook highlights the major role it plays in preserving and protecting heritage as well as its ability to promote and support sustainable tourism at heritage sites. Particularly relevant at this time due to the diffusion of smartphones and use of social media, chapters look at the experience and expectation of being 'always on', and how this interacts with heritage and tourism. Interdisciplinary contributions from leading scholars analyse how heritage and cultural destinations can benefit from digital media providing a range of relevant services and experiences, which can increase access to information for people participating in and visiting heritage sites. With critical overview chapters introducing and synthesizing connected topics in the Handbook, it further offers insights on how digital media can improve the experiences of visitors, connect both residents and visitors to heritage sites, remove barriers among actors in the field of heritage and tourism, and educate relevant stakeholders. Utilizing critical case studies throughout the text, this Handbook will be an invigorating read for social and cultural geography scholars as well as those focusing more specifically on digital media, heritage and tourism. Practitioners and policy makers working in heritage and tourism will find advice to integrate digital media into their actions.