Today there is increasing pressure on the water infrastructure and although unsustainable water extraction and wastewater handling can continue for a while, at some point water needs to be managed in a way that is sustainable in the long-term. We need to handle water utilities "smarter". New and effective tools and technologies are becoming available at an affordable cost and these technologies are steadily changing water infrastructure options. The quality and robustness of sensors are increasing rapidly and their reliability makes the automatic handling of critical processes viable. Online and real-time control means safer and more effective operation. The combination of better sensors and new water treatment technologies is a strong enabler for decentralised and diversified water treatment. Plants can be run with a minimum of personnel attendance. In the future, thousands of sensors in the water utility cycle will handle all the complexity in an effective way. Smart Water Utilities: Complexity Made Simple provides a framework for Smart Water Utilities based on an M-A-D (Measurement-Analysis-Decision). This enables the organisation and implementation of "Smart" in a water utility by providing an overview of supporting technologies and methods. The book presents an introduction to methods and tools, providing a perspective of what can and could be achieved. It provides a toolbox for all water challenges and is essential reading for the Water Utility Manager, Engineer and Director and for Consultants, Designers and Researchers.

The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone Microsoft's CEO tells the inside story of the company's continuing transformation, while tracing his own journey from a childhood in India to leading some of the most significant changes of the digital era. LONGLISTED FOR THE FT & MCKINSEY BUSINESS BOOK OF THE YEAR AWARD Satya Nadella grew up in India, studied in the US and went on to become Microsoft's third CEO after Bill Gates and Steve Ballmer. In Hit Refresh he offers a unique view of the transformation happening inside one of the world's most iconic tech companies, and the arrival of the most exciting and disruptive wave of technology humankind has experienced - including artificial intelligence, mixed reality, and quantum computing. Nadella examines how people, organisations and societies can and must transform - 'hit refresh' - in their persistent quest for new energy, new ideas, and continued relevance and renewal. Yet at its core, this book is about humans, and how one of our essential qualities - empathy - will become ever more valuable in a world where technological advancement will alter the status quo as never before.

This timely book explores the likely success or failure of potential transport innovations. Chapters examine societally relevant effects of transport transitions, including impacts on the environment, accessibility, safety and more. It focuses on complex innovations in which both public and private actors are involved. Combining insights from innovation sciences with evolutionary economics, business economics, managerial sciences, psychology and history, the chapters consider state-of-the-art innovation theories applied to sustainable transport, with an emphasis on approaches to understanding behaviour. The book then explores a range of potential transitions, covering technological innovations such as vehicle electrification, e-bikes and light electric vehicles in city logistics, before moving on to look at service innovations including carsharing, mobility as a service and e-shopping. Offering coverage of both frameworks and innovation examples themselves, this book will be an interesting read for transport studies and innovation scholars. It will also be a useful tool for policy makers and planners working in the area.

This unique book examines the vital and contested connections between colonialism and tourism, which are as lively and charged today as ever before. Demonstrating how much of the marketing of these destinations represents the constant renewal of colonialism in the tourism business, this book illustrates how actors in the worldwide tourism industry continue to benefit from the colonial roots of globalisation. This interdisciplinary book focuses on the relationships between tourism, colonialism and place, in both historical and contemporary periods. Chapters explore cases of tourism and colonialism in locations across the globe, from colonial Korea and French Indochina, to colonial Australia, U.S Tourism in the British West Indies, heritage tourism in Mozambique, and city branding in Dunedin. Expert contributors analyse the motivations and impacts of colonial tourism, investigating such diverse topics as the Chinese tourist rush to Taiwan, issues of displacement at wildlife sites in Zimbabwe, the impact of tourism on Indigenous peoples in Hawaii and the pursuit of Macanese identity and re-colonisation. Excavating the range and diversity of colonialism at work in tourism across a wide variety of global destinations, Colonialism, Tourism and Place will be an illuminating read for students and scholars interested in tourism and development, heritage studies, and social, cultural and human geography.

Unlock your full potential with this revision guide that will guide you through the knowledge and skills you need to succeed in the Onsite Construction T Level core exams. - Plan your own revision and focus on the areas you need to revise with key content summaries and revision activities for every topic - Understand key terms you will need for the exam with user-friendly definitions and a glossary - Breakdown and apply scientific and mathematic principles with clear worked examples - Use the exam tips to clarify key points and avoid making typical mistakes - Test yourself with end-of-topic questions and answers and tick off each topic as you complete it - Get ready for the exam with tips on approaching the paper, and sample exam questions

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. This Advanced Introduction provides a concise yet thorough guide to understanding and planning advertising, while answering the key questions at the forefront of this modern topic: what is advertising? What is its role in businesses and organizations? And what are the implications of the offline-online shift? Key Features include: Theoretical analysis of how advertising works with specific research insights and practical cases Discussion of the ethical ramifications, pitfalls and societal consequences of current advertising practice An overview of the many contemporary advertising formats that are present today, discussing the various stages in the advertising planning process, and analyzing their effects. This Advanced Introduction will be a valuable resource for higher education students and teachers in business, marketing and communication sciences. It will also be beneficial for advertising professionals and brand managers who are interested in a concise structured overview of the important issues that matter in planning, carrying out and measuring the results of advertising campaigns.

THE SUNDAY TIMES BESTSELLER LONGLISTED FOR THE BAILLIE GIFFORD PRIZE 2021 'The best biography yet of the media magnate Robert Maxwell - by turns engrossing, amusing and appalling' Robert Harris, Sunday Times 'Electrifying... the supreme chronicler of modern British scandals' Mail on Sunday A dramatic, gripping account of the rise and fall of the notorious business tycoon Robert Maxwell from the acclaimed author of A Very English Scandal - available for pre-order now Robert Maxwell was a very British success. Born an Orthodox Jew, he escaped the Nazi occupation of Czechoslovakia, fought in the Second World War, and was decorated for his heroism with the Military Cross. He went on to become a Labour MP and an astonishingly successful businessman, owning a number of newspapers and publishing companies. But after his dead body was discovered floating in waters around his superyacht, his empire fell apart as long-hidden debts and unscrupulous dealings came to light. Within a few days, Maxwell was being reviled as the embodiment of greed and corruption. What went so wrong? How did a man who had once laid such store on the importance of ethics and good behaviour become reduced to a bloated, amoral wreck? In this gripping book, John Preston delivers the definitive account of Maxwell's extraordinary rise and scandalous fall. 'I have a shelf full of books about frauds, but this one is by far the most enjoyable' Craig Brown, author of Ma'am Darling

Coca-Cola s success in building a global empire out of sugary water drew on more than a secret formula and brilliant advertising. The real secret to Coke s success was its strategy, from the beginning, to offload production costs and risks onto suppliers and franchisees. Outsourcing and a trim corporate profile enabled Coke to scale up production of a low-price beverage and realize huge profits.

But the costs shed by Coke have fallen on the public at large. Coke now uses an annual 79 billion gallons of water, an increasingly precious global resource. Its reliance on corn syrup has helped fuel our obesity crisis. Bartow J. Elmore explores Coke through its ingredients, showing how the company secured massive quantities of coca leaf, caffeine, sugar, and other inputs. Citizen Coke became a giant in a world of abundance. In a world of scarcity it is a strain on resources and all who depend on them."

The Development of the EU as a Sea-Policy Actor explores the marine and maritime policies of the European Union (EU), including fisheries, maritime transport, marine environment and maritime safety policies. These policies have made the EU an important sea-policy actor internally and externally. The author places the EU's sea-related policies in a historical context and discusses the explanatory power of various political science theories, international relations and regional integration theories in particular. What emerges clearly is that no one theory can explain the observed developments, but that we need to combine theories to get a fuller understanding and explanation of what is also referred to as the Blue Europe. Entrepreneurship and small business management educators, researchers, scholars, university administrators and mentors and advisors to entrepreneurs will glean the latest insights, programming overviews, best practices and contemporary perspectives that have real applications in these fields.

This timely book explores the likely success or failure of potential transport innovations. Chapters examine societally relevant effects of transport transitions, including impacts on the environment, accessibility, safety and more. It focuses on complex innovations in which both public and private actors are involved. Combining insights from innovation sciences with evolutionary economics, business economics, managerial sciences, psychology and history, the chapters consider state-of-the-art innovation theories applied to sustainable transport, with an emphasis on approaches to understanding behaviour. The book then explores a range of potential transitions, covering technological innovations such as vehicle electrification, e-bikes and light electric vehicles in city logistics, before moving on to look at service innovations including carsharing, mobility as a service and e-shopping. Offering coverage of both frameworks and innovation examples themselves, this book will be an interesting read for transport studies and innovation scholars. It will also be a useful tool for policy makers and planners working in the area.

For courses in Retail Management. A contemporary text that helps students thrive in today's retailing industry Retail Management: A Strategic Approach is built on the fundamental principle that retailers have to plan for and adapt to a complex, changing environment. Without a pre-defined and well-integrated strategy, retailers may flounder and be unable to cope with the environment that surrounds them. This text helps readers become good retail planners and decision makers. The 13th Edition incorporates updated data that reflects the current world economic climate, extensive coverage of omnichannel retailing, and many new vignettes, questions, and cases, so that students can thrive in today's retailing industry.

Providing new insights into the textual and paratextual character of brands and advertising, this innovative book showcases an extensive selection of vivid and topical case examples that assist the practical understanding of advertising paratexts. Chris Hackley and Rungpaka Amy Hackley draw on many examples of creative advertisements to illustrate the key features of paratextual advertising and all types of brand communication, practice, strategy and research. The book examines the idea of an advertisement as something that is read and interpreted as a text by an audience, drawing on some of the pioneering research literature that introduced literary forms of analysis into business, management and related fields of scholarship. The authors utilise ideas from literary theory to examine how advertising can be understood, as well as consider semiotic and anthropological perspectives on advertising and digital media. Aiming to change the way advertising is understood by students, scholars, and by media and management professionals, this book will be a valuable resource for those with an interest in advertising and promotion, marketing, communication, business management, and branding.

This Handbook provides a comprehensive overview of current developments, issues and good practices regarding assessment in social science research. It pays particular attention to the challenges in evaluation policies in the social sciences, as well as to the specificities of publishing in the area. The Handbook discusses the current societal challenges facing researchers, from digital societies, to climate change and sustainability, to trust in democratic societies. Chapters provide ways to strengthen research assessment in the social sciences for the better, by offering a diverse range of experiences and views of experts from all continents. The Handbook also outlines major data sources that can be used to assess social sciences research, as well as looking at key dimensions of research quality in the social sciences including journal peer review, the issue of identifying research quality, and gender disparities in social science research. This book will be an essential read for scholars interested in research assessment in the social sciences. It will also be useful to policy makers looking to understand the key position of the social sciences in science and society and provide appropriate frameworks for key societal challenges.

Tourism is considered the largest industry in the world, showing continuous growth in South Africa and elsewhere. In order to develop and manage the industry sustainably, there is a need for ongoing skills improvement and capacity building, but much of the existing material is generic and product based. Introduction to tourism and hospitality management provides essential insight into planning, organising, leading and control as it would be applied specifically in the service industry. Introduction to tourism and hospitality management offers a practical industry and service perspective by applying theory to contemporary industry case studies and examples. It includes revision questions, further reading resources, tasks and lecturer support material. Introduction to tourism and hospitality management is aimed at students, educators and practitioners.

For introductory hospitality or tourism courses A comprehensive, international view of the business of tourism The engaging writing style and hundreds of updated industry examples make Tourism: The Business of Hospitality and Travel, 6th Edition, the perfect textbook for students taking their first hospitality or tourism class. It views the industry from a holistic, global business perspective-examining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behaviour, service quality, and personal selling. The thoroughness of content and references also make it suitable for upper-level hospitality and tourism courses. Readings and integrative cases close each part, and end-of-chapter exercises allow students to apply their knowledge and refine their problem-solving and critical-thinking skills. This edition includes new and updated material on social media, event management, timeshares, sustainable and marijuana tourism, and the future of tourism.

Soon to be the major motion picture Pain Hustlers starring Emily Blunt and Chris Evans streaming on Netflix ‘A pacey crime caper set against the backdrop of the opioid crisis . . . When I tell you that reading The Hard Sell is like watching a Scorsese film, you will assume I am exaggerating. Pick it up and tell me I’m wrong.' - Patrick Radden Keefe, The New York Times In the early 2000s, John Kapoor had already amassed a small fortune in pharmaceuticals when he founded Insys Therapeutics. A boom time for painkillers, he had developed a novel formulation of fentanyl, the most potent opioid on the market. Kapoor, a brilliant scientist with relentless business instincts, was eager to make the most of his innovation. But there was a problem: the drug was approved only for cancer patients in dire condition. So he recruited an avaricious team, who employed a variety of deceptive techniques, from falsifying patient records to deceiving insurance companies. Insys became a Wall Street sensation. That is, until insiders reached their breaking point and blew the whistle, sparking a sprawling investigation in the government’s fight to hold the drug industry accountable in the spread of addictive opioids. With colourful characters and true suspense, The Hard Sell lays bare the pharma playbook. Evan Hughes offers a bracing look not just at Insys, but at how opioids are sold at the point they first enter the national bloodstream – in the doctor’s office . . .

"The first edition of Municipal finance and accounting was published in 2007, and was the first comprehensive text on the principles and best practice of municipal finance and accounting to appear since Dr Jack Cowden's 1968 treatment of more or less the same subject matter. The first edition was revised in 2011, the main changes being the inclusion of considerable additional material on the legislative framework governing municipalities, an extensive revision of the chapter on municipal budgets in order to incorporate the approaches introduced by the 2009 regulations on budgets and reporting requirements, and various amendments to chapters 3 and 4 to reflect the advent of further GRAP standards and changes in important local government statutes. The example of the annual financial statements contained in Chapter 5 was entirely redone to accord with the requirements of GRAP, and the chapter itself amended to include summaries of most of the prescribed GRAP standards. The many changes in municipal finance that occurred since 2011 have now necessitated a second revision. All new enacted legislation and amendments to existing legislation have been included, as well as important impending legislation and new regulations, particularly those issued in terms of the Municipal Systems Act and Municipal Finance Management Act. Important MFMA circulars are also covered, as are other significant guidelines issued by the National Treasury. Various other matters of importance in relation to the financial administration and governance of municipalities are also dealt with, including municipal public accounts committees (MPACs), new approaches to grants, the supply chain management reporting framework and several significant court cases. An updated version of the annual financial statements has also been prepared. As with the original edition, this revised version deals holistically with all the key features of municipal finance and accountancy, with emphasis on the principles of sound financial governance in municipalities. It is designed for use in tertiary education and also for regular consultation by accounting officers, financial and non-financial officials and councillors in the performance of their duties. Municipal finance and accounting should be useful to anyone involved with, or interested in, the financial administration and governance of municipalities."

Recognizing the urgent need to transform energy systems to low-carbon alternatives, this timely book offers evidenced and credible ways to accelerate actions towards meeting the Paris Agreement goals and achieving net zero emissions. Steven Fries analyses through the lens of government, business and household actions-their policies and investments-the systemic changes needed to eliminate net carbon dioxide emissions from energy. Fries explores how advancing low-carbon alternatives could maintain current economic activities while halting climate impacts. But his analysis of accumulating evidence on transforming energy shows how multiple market imperfections hold back alternatives. To overcome these barriers, the book develops heterodox energy reform strategies and ways to coordinate actions across countries, recognizing differences in their specializations and renewable resources. Going beyond orthodox economics, it sets out the role for supporting deployment of low-carbon alternatives in initial markets, calibrating emissions pricing to net zero emission goals, and adapting institutions and infrastructures to low-carbon alternatives. It also signposts policy sequencing and differentiation across sectors and countries. Providing comprehensive energy policy assessments and sound reform strategies, this book will be essential reading for government policymakers and business investors. Its rigorous approach to systemic change also makes it a valuable reference for energy economics and environmental economics scholars.

Political leaders and institutions across the Global South are continually failing to respond to the needs of their citizens. This incisive book sets out to establish the pathways to and outcomes of accountability in a development context, as well as to investigate the ways in which people can seek redress and hold their public officials to account. Providing a timely complement to the current literature on accountability, the book features contributions from a diverse range of experienced and up-and-coming scholars and practitioners across the globe. Chapters explore questions of how improved accountability relations emerge, under what conditions they can be maintained, and what role civil-society actors, donors, and new ICT tools can and should play in developing countries. Integrating empirical case studies from Brazil, Egypt, India, Kenya, Uganda, and Zambia with a strong theoretical framework on accountability relations, the book delivers a comprehensive analysis of accountability initiatives across the Global South and ultimately reflects on how they contribute to reaching the UN Sustainable Development Goal (SDG) 16. This insightful book will be an essential resource for academics, policymakers, and practitioners worldwide who are engaged in enhancing public sector accountability and implementing SDG 16. It will also help to guide social movements and citizen-led action.

* Fully developed case studies all with theoretical underpinning and clear learning outcomes. * Teaching notes accompany all cases which specify teaching methods to be adopted for effective use in the classroom. * Teaching Instructions and Lesson Plans provide which offer a step-by-step teaching process, how students should be organized, information to be provided, the questions to be raised, and suggested assignments. A comprehensive collection of fully developed case studies of event management and event tourism main areas, including human resources, leadership, marketing, strategy, operations, stakeholder management, and evaluation, all written by international experts. The cases mirror the practices and challenges in the event management industry across the globe - in different regional contexts and cultures - integrating theory with functional and operational perspectives. All are accompanied with teaching notes that explain learning outcomes, theoretical underpinnings, teaching methods, and provide detailed learning activities, questions and tools for analysis and guided assignments. Cases For Event Management and Event Tourism is a must have collection for all those studying and teaching event management nad event tourism. It contextualizes understanding and provides a real-life perspective on the theory, models and best practice in the industry. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.