This book analyses: the 'dysfunctional' concept in the professional and academic LIS discourse by exposing the internal problematics of libraries, especially at the social and organizational level. dysfunctional nature of modern libraries, while simultaneously proposing solutions to reduce and alleviate dysfunction. This book will be essential reading for librarians and LIS students currently working or preparing to work in public, college, and university libraries.

Digital information is a constantly developing field. The first title in the Chandos Digital Information Review series, Trends, Discovery, and People in the Digital Age, summarises and presents key themes, advances and trends in all aspects of digital information today, exploring the impact of developing technologies on the information world. This book emphasises important contemporary topics and future developments from a global perspective. Dynamic contents by leaders in the field respond to what is happening in the field of digital information literacy, and anticipate future developments. Topics include: the future of digital information provision; Enquire; cloud computing; building an information landscape; e-books and journals in a changing digital landscape; discovering resources; citizens and digital information; data-management; community usage patterns of scientific information; software citations; the future of data curation; JISC; Skills Portal; the future information professional; university library and information services; academic libraries and their future; and impediments to new library futures.
Covers major aspects of contemporary digital information provisionProvides practical adviceStructured so that each chapter stands alone while contributing to a coherent overall text

Supporting Research Writing explores the range of services designed to facilitate academic writing and publication in English by non-native English-speaking (NNES) authors. It analyses the realities of offering services such as education, translation, editing and writing, and then considers the challenges and benefits that result when these boundaries are consciously blurred. It thus provides an opportunity for readers to reflect on their professional roles and the services that will best serve their clients needs. A recurring theme is, therefore, the interaction between language professional and client-author. The book offers insights into the opportunities and challenges presented by considering ourselves first and foremost as writing support professionals, differing in our primary approach (through teaching, translating, editing, writing, or a combination of those) but with a common goal. This view has major consequences for the training of professionals who support English-language publication by NNES academics and scientists. Supporting Research Writing will therefore be a stimulus to professional development for those who support English-language publication in real-life contexts and an important resource for those entering the profession.
Takes a holistic approach to writing support and reveals how it is best conceived as a spectrum of overlapping and interrelated professional activitiesStresses the importance of understanding the real-world needs of authors in their quest to publishProvides insights into the approaches used by experienced practitioners across Europe"

Indexing consists of both novel and more traditional techniques. Cutting-edge indexing techniques, such as automatic indexing, ontologies, and topic maps, were developed independently of older techniques such as thesauri, but it is now recognized that these older methods also hold expertise.
Indexing describes various traditional and novel indexing techniques, giving information professionals and students of library and information sciences a broad and comprehensible introduction to indexing. This title consists of twelve chapters: an Introduction to subject readings and theasauri; Automatic indexing versus manual indexing; Techniques applied in automatic indexing of text material; Automatic indexing of images; The black art of indexing moving images; Automatic indexing of music; Taxonomies and ontologies; Metadata formats and indexing; Tagging; Topic maps; Indexing the web; and The Semantic Web.
Makes difficult and complex techniques understandableContains may links to and illustrations from websites where new indexing techniques can be experiencedProvides references for further reading

This book has two aims: firstly to present an investigation into information literacy by looking at how people engage with information to accomplish tasks or solve problems in personal, academic and professional contexts (also known as the relational approach). This view of information literacy illustrates a learner-centred perspective that will be of interest to educators who wish to go beyond the teaching of information skills. The second aim of this book is to illustrate how the relational approach can be used as an investigative framework. As a detailed account of a relational study, this book will appeal to researchers interested in using the relational framework to examine pedagogical experiences from the learner s perspective.
Offers an investigation of the relational approach to examine information literacy from the perspective of the learner and the educator within diverse pedagogical conditions, both academic and professionalPresents concrete examples of measuring the impact of the information literacy experience through the application of newly developed information literacy practices to unknown situations (described as Transfer), or through the changes in the learner s view of the world (described as Transformation)Written by an internationally known scholar and practitioner of information literacy"

Taking a staff-led approach, this book helps libraries of all types create their own meaningful and authentic strategic plans while demystifying a process that can bring many benefits to the organization. With dwindling budgets to pay for consultants and a growing interest in collaboration across the organization, libraries are increasingly taking a do-it-yourself approach to strategic planning. This book takes a step-by-step approach to grassroots strategic planning for libraries of all types. The authors, who led a successful strategic planning process at their own library, provide practical advice and detailed information to guide library personnel through their own process. Topics include aligning with institutional and community values, creating vision and mission statements, researching stakeholder needs, conducting environmental scans, collaborative drafting of the plan, communication strategies, and implementation and assessment of the plan. Each chapter helps librarians create a strategic plan for a broad spectrum of libraries, including K–12, post-secondary, public, and special libraries. A unique feature of the book is its emphasis on the ways in which different library types can collaborate to meet shared goals. This book is a one-stop-shop, providing everything library staff will need to create a strategic plan without searching for additional sources. Understand the components of a strategic plan Learn steps to complete a staff-led strategic planning process Learn specific skills to conduct environmental and stakeholder research to support the planning process Learn approaches to workshop and write the plan with colleagues Understand how to build communication, transparency, accountability, and assessment into the plan

Information available through traditional business and competitive resources can be complimented by information gained through social media tools. Social Information is a must-have book for competitive and business researchers in any discipline including librarians, information professionals, intelligence analysts, students and marketing personnel, and explores how more traditional resources can be complimented by social media tools. The book outlines different categories of social tools, competitive and business applications of these tools, and provides example searches with screenshots. The book provides concrete search examples, as well as strategies and approaches for searching social tools that may be available today or that may emerge tomorrow. Readers will learn ways to quickly develop new search strategies as new tools and features emerge. The future of social tools and information, and the lasting impact that these tools have had on how information plays a part in our lives, our businesses and our careers is discussed. The title is structured into seven chapters, covering: the impact of social media, and the approach of the book; a brief history of business and competitive information and the rise of social tools; blogs and microblogs; video, audio and images; social search engines; and the future of social information.
The book specifically explores business and competitive information and approaches using social media toolsWritten by a highly knowledgeable and long-time practitioner and researcher in the fieldProvides both practical and strategic search approaches, so that the skills learned will be readily transferable to other social tools, and to social tools as they evolve"

This book is a significant step towards developing a body of management knowledge pertinent to the context of Library Information Science (LIS) and provides a succinct but deep account of management and information organizations. Management of Information Organizations presents a broad view of the information organizations and the nature of management in these organizations, and how information professionals are affected by such management systems. The book equips the reader with the knowledge that will enable them to develop a strong intellectual foundation relating to management and its manifestation in an information organization and provides a significant step towards developing a body of management knowledge pertinent to the context of LIS.
Provides a foundation of the core concepts (i.e., management, information, organizations, information organizations, and the role of information professionals in organizations)Brings a multi-disciplinary point-of-view to the reader: concepts will be drawn from management, organizational theory, information science, consumer behaviour, and economics. They will be used to present the whole thesis of the bookA blend of both theoretical and practical perspectives will be showcased

Examining the different bodies that publish official material, this book describes the types of material published, how it is made available and how it is recorded. Finding Official British Information focuses on the digital availability of official information and considers how much is now freely available on the web and how to locate it as well as addressing issues of web only publishing. It covers public bodies in the UK and includes publications issued by central and local government as well as the devolved assemblies and the many other organisations that issue official publications.
Quick how to find section for each areaDesigned for the non-specialistCovering central and local government, the devolved assemblies and other public bodies in the UK "

Many libraries and museums have adapted to the current information climate, working with Google, Facebook, Twitter and iTunes to deliver information for their users. Many have not. Google This describes the variety of free or nearly free options for social media, and shows how libraries are adapting, from the Library of Congress to small public libraries. The author presents conversations with social media innovators to show how their experience can create success for your institution s library. Chapters cover important aspects of social media for libraries including: how they relate to the internet; web services such as Google Custom Search, Facebook and Twitter, Flickr, iGoogle, and more; electronic books; discovery platforms; and mobile applications. The book ends by asking: Where is this all going?
Provides step-by-step instructions for creating iGoogle gadgets in XML, iGoogle themes, Google Maps with community locations, and Google Earth links to archived library dataDescribes the full process for creating a Google Custom Search engineWritten by an award winning author who has been an academic systems librarian for 20 years"

The systematic management of records is an important activity for information businesses such as museums and galleries, but is not always recognized as a core function. Record keeping activities are often concentrated on small groups of records, and staff charged with managing them may have limited experience in the field.
Records Management for Museums and Galleries offers a comprehensive overview of records management work within the heritage sector and draws on over a decade of experience in applying fundamental principles and practices to the specific circumstances of museums. It introduces readers to the institutional culture, functions, and records common to museums, and examines the legislative and regulatory environments affecting record-keeping practices. The book is comprised of eight chapters, including: a history of records keeping in the UK museum and gallery sector; the basics of records management; making a business case for records management; requirements of legislation for records management; how to conduct a records survey; strategy and action planning; how to develop a file plan, retention schedule and records management programme; and a guide to useful additional resources.
Gives practical and tested solutions to real world issuesFills a gap in the literature as a handbook in this important sectorProvides an overview of the sector as a whole"

Increasingly, library personnel are called upon to teach classes, deliver presentations and represent their organizations in an official capacity. This book is designed to assist those professionals with little to no experience designing and delivering training, instructional sessions, and presentations. Suitable for all librarians, library staff and library school students, this practical guide will get the library professional up and running as a trainer and presenter.
Written by practicing professional librarians and trainers for use in the library settingFeatures a combination of training, facilitation, and public-speaking skillsCovers all aspects of training from audience evaluation to lesson plans to evaluation to lesson delivery

Public Libraries and their National Policies is aimed at practicing librarians and scholars with an interest in public libraries. It examines the various models for providing public library services around the world and discusses differences in such areas as funding sources, standards, regulations and use. At a time when public libraries are facing shrinking budgets and increasing pressure to consolidate or otherwise modify their governance structure, this book provides a timely glimpse into international best practices.
Written by a practicing public library administrator with a working knowledge of policy applicationsLittle published work exists in book form concerning international public library policies

In the knowledge economy, professionals have to make decisions about non-tangible, non-monetary, and largely invisible resources. Information professionals need to understand the potential uses, contributions, value, structure, and creation of broadly intangible intellectual capital in libraries. In order to fully realize intellectual capital in libraries, new practices and skills are required for library management practitioners and researchers.
Managing Intellectual Capital in Libraries provides research advances, guidelines, methods and techniques for managing intellectual capital in a library environment, and includes analyses and case studies. This book includes a foreword by Anne Woodsworth and is structured into seven chapters, covering: libraries in the knowledge economy; worlds of production and intellectual capital utilization in libraries; identifying and categorizing intellectual capital; measuring libraries intellectual capital; financial valuation and reporting of intellectual capital in libraries; and survival analysis for libraries intellectual capital resources. The book concludes with a summary, and turns the reader towards future research.
Practical methods and techniques are outlined that can be applied to real-life library situations, as they have been extensively applied in other economic sectorsProvides illustrative examples and case studies for exploring and explaining the meaning of specific intangible assets and resources in libraries, such as user oriented intangible assets, library system automation and technology, library location, human capital, external relations and moreConsiders libraries as intellectual capital within organizations and broader socioeconomic systems"

With chapters from established and emerging scholars in the field of archival studies, Disputed Archival Heritage extends and enriches the conversation that started with the earlier volume, Displaced Archives. Advancing novel theories and methods for understanding disputes and claims over archives, the volume includes chapters that focus on Indigenous records in settler colonial states; literary and community archives; sub-national and private sector displacements; successes in repatriating formerly displaced archives; comparisons with cultural objects seized by colonial powers; and the relationship between repatriation and reparations. Analysing key concepts such as joint heritage and provenance, the contributors unsettle Western understandings of records, place and ownership. Disputed Archival Heritage speaks to the growing interest in shared archival heritage, repatriation of cultural artefacts and cultural diasporas. As such, it will be a useful resource for academics, students and practitioners working in the field of archives, records, and information management, as well as cultural property and heritage management, peace and conflict studies and international law.

Library Classification Trends in the 21st Century traces development in and around library classification as reported in literature published in the first decade of the 21st century. It reviews literature published on various aspects of library classification, including modern applications of classification such as internet resource discovery, automatic book classification, text categorization, modern manifestations of classification such as taxonomies, folksonomies and ontologies and interoperable systems enabling crosswalk. The book also features classification education and an exploration of relevant topics.
Covers all aspects of library classificationIt is the only book that reviews literature published over a decade s time span (1999-2009)Well thought chapterization which is in tune with the LIS and classification curriculum"

This book is aimed at guiding managers towards systematic approaches to improve and facilitate necessary strategic business development and planning. Conditions in the workplace for the Library and Information Services (LIS) are rapidly changing: many organizations are experiencing budget restrictions as well as stakeholders questioning the value of the services. Strategic Business Development for Information Centres and Libraries offers methods and tools for LIS departments to ensure value and benefits are delivered to the parent organization. It argues that LIS must be prepared to change according to the parent organization's needs, to develop strategies for important activities and to seek alliances among key stakeholders. It also offers information on the best practice from five top-performing international LIS units.
Focuses on business development and planning on a strategic levelIncludes chapter tools that can be immediately applied by the readerInterviews with five practicing mangers

An invaluable guide for MLS professionals and students, this new book explains how librarians can select an effective method of library instruction based on their users, the objectives of the instruction and the delivery environment. The content describes the different methods available and in what circumstances the methods are most effective. It includes descriptions of curriculums for the methods currently available and describes a range of objectives the curriculums meet and the common environments librarians use for instruction. Information Literacy Instruction also introduces two new ideas for methods of instruction: one which combines information literacy with cyber-literacy (MLI) forming an instructional method appropriate for internet users and internet information and the Fully Automated Reference Instruction (FARI) that actively involves users with the instruction while completing research they are currently involved in for specific targeted classes.
Introduction to multi-literacy instructionUsing instruction to protect users from disinformation on the InternetNew active learning idea for web based instruction (MLI and FARI)

Human Action Recognition is a challenging area presently. The vigor of research effort directed towards this domain is self indicative of this. With the ever-increasing involvement of Computational Intelligence in our day to day applications, the necessity of human activity recognition has been able to make its presence felt to the concerned research community. The primary drive of such an effort is to equip the computing system capable of recognizing and interpreting human activities from posture, pose, gesture, facial expression etc. The intent of human activity recognition is a formidable component of cognitive science in which researchers are actively engaged of late. Features: A systematic overview of the state-of-the-art in computational intelligence techniques for human action recognition. Emphasized on different intelligent techniques to recognize different human actions. Discussed about the automation techniques to handle human action recognition. Recent research results and some pointers to future advancements in this arena. In the present endeavour the editors intend to come out with a compilation that reflects the concerns of relevant research community. The readers would be able to come across some of the latest findings of active researchers of the concerned field. It is anticipated that this treatise shall be useful to the readership encompassing students at undergraduate and postgraduate level, researchers active as well as aspiring, not to speak of the senior researchers.

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.
Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the worldTranslates the ISO 9001 standard to the terms and language used within the librariesPresents a systematic approach to the quality management in libraries

Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on non-standard users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.
Written by a poacher turned gamekeeper - an information professional who is also an experienced adult educatorJargon-free and accessible style of deliveryHighlights the human aspects of using libraries, even if this is in a virtual environment"

Qualitative Research and the Modern Library examines the present-day role and provides suggestions for areas that might be suited to this type of research for the purposes of evaluation. The author discusses how the results from such research might be applied, and the overall impact of using this type of research to inform development of a more user-centred organisation. The book provides a thoughtful look at the implications of using qualitative research to inform decision-making processes within libraries and is written by an author and library researcher with international experience in various types of libraries, implementing/improving programs and services, and supporting user needs.
Fills a gap in the current literature that hasn t been found in journal articles written on this topicContains practical applications of qualitative research principles, with practical examples of select projectsWritten by an author and library researcher with international experience in various types of libraries, including work with large-scale qualitative studies, research design and evaluation of library services"

1. With contributions from a diverse group of librarians, who have experience working in different types of institutions and roles, the book showcases the actions information professionals, largely from historically marginalized groups, are taking to create a more socially responsible environment for themselves and their communities. 2. The chapters reflect on personal experiences, best practices for programming, professional development, effective collaboration, building inclusive community partnerships, anti-racist practices in the classroom, and organizational culture. 3. Exploring how and why library workers are incorporating anti-racist, and anti-oppressive work within their everyday roles, the book demonstrates that library workers are increasingly sending messages of protest, and advocating for equity, justice, and social change. Highlighting their experiences of marginalization and exclusion, contributors also reflect upon the impact social justice work has on their mental health, careers, and personal lives. 4. Practicing Social Justice in Libraries is essential reading for library and information workers and students who are searching for practical ways to implement more inclusive practices into their work.

This book outlines issues surrounding diversity among students, faculty, and staff and how one urban university library is working to embrace and celebrate the diversity found in its building, on campus, and in the local community. This book illustrates how universities are uniquely situated to engage students in discussions about diversity and how academic libraries in particular can facilitate and ease these discussions. A Diversity Council and the projects and programs it has developed have been instrumental in this work and may serve as an inspiration and launch pad for other libraries. Diversity Programming and Outreach for Academic Libraries details anecdotal experiences, and provides practical suggestions for developing diversity programs and forming collaborations with other campus units, regardless of size, staff, or focus of the academic library.
Written by three academic librarians currently active in university level diversity initiativesProvides real-world examples of diversity programming and events for academic librariesIndicates how to find commonalities in the range of diversity issues at universities internationally

Presents a broad examination of the nature of virtual worlds and the potential they provide in managing and expressing information practices through that medium, grounding information professionals and students of new media in the fundamental elements of virtual worlds and online gaming. The book details the practical issues in finding and using information in virtual environments and presents a general theory of librarianship as it relates to virtual gaming worlds. It is encompassed by a set of best practice methods that libraries can effectively execute in their own environments, meeting the needs of this new generation of library user, and explores ways in which information literacy can be approached in virtual worlds. Final chapters examine how conventional information evaluation skills work falls short in virtual worlds online.
Maps out areas of good practice and technique for information professionals and librarians serving in virtual communitiesProvides a clear foundation with appropriate theory for understanding information in virtual worldsTreats virtual worlds as real environments and observes the behaviour of actors within them"