Aimed at practitioners, this handbook imparts guidance on project management techniques in the cultural heritage sector. Information professionals often direct complex endeavors with limited project management training or resources. Project Management for Information Professionals demystifies the tools and processes essential to successful project management and advises on how to manage the interpersonal dynamics and organizational culture that influence the effectiveness of these methods. With this book, readers will gain the knowledge to initiate, plan, execute, monitor, and close projects.

Selecting and Implementing an Integrated Library System: The Most Important Decision You Will Ever Make focuses on the intersection of technology and management in the library information world. As information professionals, many librarians will be involved in automation projects and the management of technological changes that are necessary to best meet patron and organizational needs. As professionals, they will need to develop numerous skills, both technological and managerial, to successfully meet these challenges. This book provides a foundation for this skillset that will develop and acquaint the reader with a broad understanding of the issues involved in library technology systems. Although a major topic of the book is integrated library systems (a fundamental cornerstone of most library technology), the book also explores new library technologies (such as open source systems) that are an increasingly important component in the library technology world. Users will find a resource that is geared to the thinking and planning processes for library technology that emphasizes the development of good project management skills.

Research in the domains of learning analytics and educational data mining has prototyped an approach where methodologies from data science and machine learning are used to gain insights into the learning process by using large amounts of data. As many training and academic institutions are maturing in their data-driven decision making, useful, scalable, and interesting trends are emerging. Organizations can benefit from sharing information on those efforts. Applying Data Science and Learning Analytics Throughout a Learner's Lifespan examines novel and emerging applications of data science and sister disciplines for gaining insights from data to inform interventions into learners' journeys and interactions with academic institutions. Data is collected at various times and places throughout a learner's lifecycle, and the learners and the institution should benefit from the insights and knowledge gained from this data. Covering topics such as learning analytics dashboards, text network analysis, and employment recruitment, this book is an indispensable resource for educators, computer scientists, faculty of higher education, government officials, educational administration, students of higher education, pre-service teachers, business professionals, researchers, and academicians.

Have you ever looked at your Library's key performance indicators and said to yourself "so what!"? Have you found yourself making decisions in a void due to the lack of useful and easily accessible operational data? Have you ever worried that you are being left behind with the emergence of data analytics? Do you feel there are important stories in your operational data that need to be told, but you have no idea how to find these stories? If you answered yes to any of these questions, then this book is for you. How Libraries Should Manage Data provides detailed instructions on how to transform your operational data from a fog of disconnected, unreliable, and inaccessible information - into an exemplar of best practice data management. Like the human brain, most people are only using a very small fraction of the true potential of Excel. Learn how to tap into a greater proportion of Excel's hidden power, and in the process transform your operational data into actionable business intelligence.

The library has always been an essential part of the collegiate experience, providing students with access to knowledge and literature. However, as virtual services and online learning become more prominent within collegiate environments, the ways students conduct research and access resources has been altered. Innovative Solutions for Building Community in Academic Libraries examines new methods librarians use to engage both on-campus and online users in library services, taking into account the significant impacts of online learning on students' interaction with library resources. Focusing on various outreach practices, techniques of literacy instruction, and the utilization of library spaces, this research-supported book is a pivotal reference source for distance educators, program planners, academics, and library professionals interested in new ways to attract users to library services.

Library services are dependent on technology tools in order to host, distribute, and control content. Today, many libraries are creating, testing, and supporting their own tools to better suit their particular communities. Developing In-House Digital Tools in Library Spaces is a pivotal reference source with the latest empirical research on organizational issues, examples of library automation, case studies of developing library products, and assessment of the impact and usefulness of in-house technologies. Featuring coverage on a broad range of topics such as linked data, mobile applications, web analytics, this book is ideally designed for academicians, researchers, students, and librarians seeking current research on technological products and their development in library use.

New technologies for social and medical support will be at the forefront of citizens' demands. To obtain maximum advantage of the new Information Society, it will be the task of the "social information scientist" to advise on the setting up of social/medical/ community/self-help information "banks". This book sets out the way this might take place, and what it will mean in terms of jobs and the development of humanitarian projects between nations, which may lead to an" international social superhighway". It casts light on the positive and vital potential of how the "new information age" can promote the knowledge we have inherited from previous generations to the service of mankind to a degree hitherto unprecedented and undreamed of.

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: *create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined *create customer journey maps - to better understand the actual paths taken by users to fulfill a service. *find the right tool for the situation so you can make an informed decision on usage *create an ethnographic program of your own tailored to your library environment *understand how assessment and post-implementation is key to any project's success *create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.

By the time refugees flee from their home country, they likewise leave behind their former life, their relatives and acquaintances. Building a new life in their country of destination requires them to learn a foreign language and adjust to a new culture. Obviously, their information behavior as well as ICT and digital media usage adapt to these challenging circumstances. What kind of information are refugees looking for? Who do they communicate with? What ICT, social and digital media do they apply? What are their motives to use particular devices or services, from Facebook and WhatsApp to YouTube and TikTok? Are gender- as well as age-dependent differences to be observed? To answer these questions, data have been collected through an online questionnaire, interviews, as well as a content analysis of an online platform for refugees.