After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

This must-have companion volume to the Thesaurus of ERIC Descriptors contains more than 6,000 new terms added since the last edition--making the new 1995 ERIC Identifer Authority List essential for the most accurate searches of the ERIC (Educational Resources in Education) database. Because users can target sources with greater precision, they will save on online charges and personal research time when you make this tool available to them. Identifiers describe ideas that originate with special projects, legislation, organizations, leaders and researchers, or represent new concepts, language, topics, and trends. IAL 1995 gives users the ability to use these terms and makes searches of the ERIC database far more strategic than using the Thesaurus of ERIC Descriptors alone.

This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, decisions made in the selection of a statistical technique, how to program a computer to perform number crunching, how to compute those statistical techniques appearing most frequently in the literature of library and information science, and examples from the literature of the uses of different statistical techniques. The book accomplishes the following objectives: to provide an overview of the research process and to show where statistics fit in; to identify journals in library and information science most likely to publish research articles; to identify reference tools that provide access to the research literature; to show how microcomputers can be programmed to engage in number crunching; to introduce basic statistical concepts and terminology; to present basic statistical procedures that appear most frequently in the literature of library and information science and that have application to library decision making; to discuss library decision support systems and show the types of statistical techniques they can perform; and to summarize the major decisions that researchers must address in deciding which statistical techniques to employ.

Danger of health misinformation online, long a concern of medical and public health professionals, has come to the forefront of societal concerns during the COVID-19 pandemic. Regardless of their motives, creators and sharers of misinformation promote non-evidence-based health advice and treatment recommendations, and often deny health methods, measures, and approaches that are supported by the best evidence of the time. Unfortunately, many infrastructural, social, and cognitive factors make individuals vulnerable to misinformation. This book aims to assist information and health professionals and educators with all phases of information provision and support, from understanding users' information needs, to building relationships, to helping users verify and evaluate sources. The book can be used as a textbook in library and information science programs, as well as nursing, communication, journalism, psychology, and informatics programs. The book, written from the e-health literacy perspective, is unique in its nuanced approach to misinformation. It draws on psychology and information science to explain human susceptibility to misinformation and discusses ways to engage with the public deeply and meaningfully, fostering trust and raising health and information literacy. It is organized into three parts. Part I: The Ecology of Online Health Information' overviews the digital health information universe, showing that misinformation is prevalent, dangerous, and difficult to define. Part II: Susceptibility to Misinformation: Literacies as Safeguards addresses factors and competencies that affect individual vulnerability and resilience. Part III: Solutions focuses on education and community engagement initiatives that help the public locate and evaluate health information. Chapters within the three Parts discuss technological innovation and social media as posing novel risks as well as presenting novel solutions to helping the public connect with high quality information and building trusting relationships among the public and information and health professionals.

Every year, leading librarians, scholars, and administrators from the United States are invited to give papers on important library-related topics at the Kanazawa Institute of Technology's Roundtable. From 1995 to 1999, some aspect of digital library development was the theme of the symposium, and the essays in this collection are all devoted to that topic.

In these essays, some of the most innovative thinkers and practitioners discuss how digital libraries have been conceived and implemented in the United States. Insight into the policy, legal, and technical frameworks of digital libraries is given, while honest views of problems encountered in trying to integrate digital and traditional libraries are given. Finally, some of the essays explore how users are affected by digital library services.

Since there's no point in Twittering if no one acts on your tweets and there's no point in having a Facebook page with a million "likes" if library use doesn't increase, you'll welcome the eight best practices presented here because they will help your library both actually do social media in a way that matters and do it well. The successful strategies presented here range from the Vancouver Public Library's innovative use of Twitter to the United Nations Library's adoption of a social media policy to the Farmington, Connecticut Public Library's fantastic work using social media to reach teens who weren't using the library. Other libraries highlight their ventures into media including blogs, Pinterest, and social catalogs.

This volume is the most comprehensive compilation of ideas related to library performance yet assembled. It brings together noted researchers and successful library directors and educators who have extended the landmark findings and efforts of their mentor and friend, Ernest DeProsp. The editors give a historical account of contemporary measurement activities; suggest methodologies for measuring performance; offer viewpoints on planning, goal-setting and validity; and comment on problems associated with planning, one of the major tools of measurement. Readers of the book will develop informed opinions about planning, a practice that when entered into unaware can enslave an organization in endless data gathering routines and tax their endurance beyond reasonable points. Thought-provoking comments on the directions taken, and not taken, by library thinkers challenge the reader to speculate about current library-think.

Lifelong Learning in Public Libraries demonstrates that public librarians can promote learning by combining the elements of Information Literacy Instruction (ILI) with traditional practices of public libraries. This approach contributes to the information enfranchisement of patrons and enhances the fulfillment of the traditional goals and purposes of libraries. Donna L. Gilton provides background on ILI and current developments in public library instruction and also examines educational theories and practices derived from the fields of behaviorism, cognitive psychology, constructivism, and educational humanism. Additional chapters delve into practices developed to deal with diverse groups and translate the theories and practices that have been outlined into a well-coordinated plan. The final chapters survey the role of libraries as cultural institutions. This book introduces the field of ILI to public librarians in the context of their own traditions and shows the unique ways that ILI can be implemented in public library settings. It encourages librarians to rethink practices to incorporate the principles of ILI and will enable public librarians to extend and enrich their instruction on information use. Lifelong Learning in Public Libraries is a valuable resource for librarians, educators, and leaders of public organizations.

Knowledge management strategies play an important role across numerous industries. These processes and strategies can be adopted into higher education sectors for use in managing scholarly assets. Managing Knowledge and Scholarly Assets in Academic Libraries is an essential reference source for the latest research on approaches for adopting and implementing various facets of knowledge management in academia. Featuring expansive coverage on a range of topics and perspectives, such as knowledge mapping, social media applications, and linked data, this publication is ideally designed for librarians, students, managers, and scholars seeking current research on the innovative measures of knowledge management in libraries.

This is the first book on audio book selection and use for public and school librarians and teachers. Topics addressed include how to begin and upgrade a collection, the relative merits of complete and abridged audio books, a sample written selection policy for the audio book collection, how to evaluate production qualities of audio books, ratings of products from major producers and distributors based on a survey of AV librarians, and an annotated bibliography of more than 200 outstanding audio books. A chapter on audio in education offers a rationale and many practical suggestions for incorporating audio books in education from elementary school through adult literacy programs.

This guide begins with a glossary of terms specific to this medium. Chapter 1 traces the history and development of the audio book industry and producers, and sketches a rationale for library use. Chapter 2 focuses on the pros and cons of complete and abridged audio books in libraries. Chapter 3 offers practical advice on selection and display and evaluates the quality of tapes and packaging. Chapter 4 offers a rationale for use of audio books in education at all levels and suggests strategies for implementation. Chapter 5 gives the results in tabular form of a questionnaire sent to librarians who rated the quality of products form the major audio book producer distributors. Chapter 6 is an annotated bibliography of more than 200 outstanding titles including quotes from reviews, prices, name of reader, etc. Chapter 7 is a directory of producers/distributors with information about products, library discount, replacement policy, distribution, and the authors' comments on their products.

As technology and the idea of distance education is rapidly changing, so too must the law that protects copyrighted material. In 2003 U.S. copyright law was amended with the legislation now known as TEACH (Technology Education and Copyright Harmonization). Tomas Lipinski discusses these changes to copyright law and how they may ultimately affect traditional distance classrooms. Providing a step-by-step explanation of the law and how it impacts these pedagogical issues, Lipinski discusses instructor ownership issues, a general application of "fair use," and other issues that will inevitably arise when technology, intellectual property, and education all intersect. Tomas Lipinski is a lawyer, and he approaches these volatile (and very new) issues from a legal perspective. This book, however, is written in intermediate terms that will make it accessible (as well as necessary) to the distance educator and administrator. As the framework for distance education and technology (particularly copyright) law is now set in place, this book will prove an invaluable resource for years to come.

The world-class National Palace Museum (NPM) in Taiwan possesses a repository of the largest collection of Chinese cultural treasures of outstanding quality. Through implementing a two-organizational restructuring, and shifting its operational focus from being object-oriented to public-centered, it aims to capture the attention of people and promote awareness of the culture and traditions of China. In this vein, the NPM combines its expertise in museum service with the possibilities afforded by Information Technology (IT). This book analyses the research results of a team sponsored by the National Science Council in Taiwan to observe the development processes and accomplishments, and to conduct scientific researches covering not only the technology and management disciplines, but also the humanities and social science disciplines. The development process of new digital content and IT-enabled services of NPM would be a useful benchmark for museums, cultural and creative organizations and traditional organizations in Taiwan and around the world.

Tight budgets and limited staff need not stop you from taking positive action. This practical, no-nonsense guide will help you face the budget gap, learn why it exists, and plan an appropriate course of action within budgetary constraints. Chapters cover building-level mission statements and evaluation, library management and operations, resources (human, material, and computer), public relations, and fund-raising. A cost-effective investment for school libraries, small libraries, library schools, and library administrators.

Since the late 1970s, events in Central America have brought increased scholarly interest in the six isthmus nations--Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, and Panama. Conceived in response to that scholarly interest, this volume provides a guide to collections of archival and manuscript materials in this country. Although most research in this country has focused on the sources available at the United States National Archives, there is a vast amount of underutilized research materials in smaller collections throughout this country. This work provides access to these lesser known collections as well as to the larger collections holding vast quantities of material. The book will be a valuable tool to researchers seeking primary material on Central America. In addition to historical documents regarding politics, society, economics, and foreign affairs, this volume also surveys materials regarding ecology and indigenous people. Although Catholicism remains the religion of the region, the guide also includes protestant and other missionary work. Map collections, oral histories, photographs, and other visual materials are also covered. The book is arranged alphabetically by state, with the repositories appearing under each state heading. Each entry includes a brief description of the collection's holdings.

In 1950 Robert L. Gitler went to Japan to found the first college-level school of library science in that country. His mission, an improbable success, was documented in an assisted autobiography as Robert Gitler and the Japan Library School (Scarecrow Press, 1999). Subsequent research into initiatives to improve library services during the Allied occupation has revealed surprising discoveries and human interest of the lives of very diverse individuals. A central role was played by a librarian, Philip Keeney, who later became well-known as an alleged communist spy. A national plan, designed for Japan's libraries, was based directly on the county library system developed by progressive thinkers in California, itself a dramatic story. The School of Librarianship at the University of California and its founding director, Sydney Mitchell, was found to have deeply influenced key figures. The story also requires an appreciation of the deployment of American libraries abroad as tools of foreign policy, as cultural diplomacy. Meanwhile, library services in Japan were seriously underdeveloped, despite Japan's extraordinarily high literacy rate, very well-developed publishing and book retail industries, and librarians who were far from backward. The difference in library development lay in the huge divergence between the ethos of the American public library (dominated by support for individual self-development and Western liberal democracy) and the evolving political ideology of Japanese governments after the Meiji Restoration (1868). After absorbing authoritarian French and German administrative practices Japan became a militarist dictatorship from the 1920s onwards until surrender in 1945. The literature on the Allied Occupation of Japan is vast, but library services have received very little attention beyond the creation of the National Diet Library in 1948. The story of initiatives to improve library services in occupied Japan, the role of libraries as cultural diplomacy, the dramatic development of free public library services in California have remained unknown or little known - until now.

As budgets for libraries continue to shrink, the key challenge facing the 21st century librarian is finding how to do more with less. Learning how to increase productivity within the constraints of a difficult economy, librarians can benefit from the insights of fellow professionals and others who have succeeded in making the most of what they have. Time and Project Management Strategies for Librarians features more than thirty essays that provide valuable tips for the professional who must cope with increasing demands upon their resources. Librarians will get tips on how to: identify the most important tasks for the library eliminate non-essential functions and processes increase reliance on volunteers, interns, and students optimize daily routines and schedule staff effectively increase productivity through the use of social media and email increase project and time management skills and personal productivity through setting and meeting goals With productivity tips for all librarians-from the newly hired to the most seasoned veteran-this volume will help libraries provide better service to their users and also show librarians how to give this service without losing their personal lives and their sanity.

The World Wide Web is expanding at a rapid pace. This progressive growth has inevitably created a proliferation of sites and information sources that are posted on this medium. Jim Millhorn attempts to examine a small corner of this undergrowth in Student's Companion to the World Wide Web by focusing on outstanding academic and scholarly sites for students in the social sciences and humanities. While the Web is an invaluable source of information, students do not always know how to extract the information that they seek. This guide can offer assistance. This book expertly handles common reference sources, search engines, meta-subject guides, the humanities, and social science disciplines, which are arranged in an alphabetized sequence of chapters featuring each individual discipline. An innovative and timely answer to the student's quest for information, this book opens the broadest purview the Web offers on a specific discipline while simultaneously limiting the number of featured sites.

It's real, it's radical, and it rocks! Nonfiction has become the preferred genre for many teen readers, both male and female. This guide identifies some of the most popular nonfiction for today's teens, and organizes it into specific genres and reading interests that teens enjoy—from true adventure, sports and life stories, to do-it-yourself. More than 500 titles are described, with notes on classics, award winners, reading levels, read-alikes, and titles that especially appeal to boys and to reluctant readers, or are appropriate for book groups. This is an essential readers' advisory resource for anyone who works with teen readers, and a practical collection development aid. Grades 6-12. Teens read nonfiction for pleasure as much or more than adults. In recent years, librarians have become increasingly aware of the appeal of this literature and the need to offer and promote it to teen readers. This guide focuses on titles created for teens and those with strong teen appeal. The author covers more than 500 titles published since 2000, also including benchmarks and perennial classics that teens continue to enjoy. For each title you'll find complete bibliographic information, a descriptive annotation, indications of award winners, reading levels, read-alikes, titles suitable for book groups, and books with extra appeal for boys. In addition, she identifies fiction read-alikes and sure bets for each subgenre (i.e., consider starting with). A general introduction and chapter introductions discuss the appeals of the genre, working with teens, and issues related to nonfiction. This is an essential guide for any librarian who works with teens.

As more and more colleges and universities establish copyright offices and/or assign the responsibilities of copyright education and advisory services to specific individuals within the institution, many times librarians, there is a paucity of resources available on how to manage that responsibility. Most works on copyright discuss the law and court cases interpreting the law but few address the situational application of it and the management and coordination of copyright efforts on a campus. Here is a complete, one-stop, guide to managing copyright at all levels --- community college, college, and university. Complete chapters are devoted to: .The university culture; .The role of a copyright office .How to establish a copyright office .Copyright services for librarians .Copyright services for faculty .Copyright services for administrators and staff .Copyright services for students Written by the Director of the University Copyright Office at Purdue University who holds both law and library science degrees, this is complete, authoritative guide is a must-purchase for every institution of higher education seeking to comply with the copyright law and thus avoid potential liability exposure."

Fire, flood, earthquake, vandalism, a terrorist attack-the issues of safety measures, emergency response, and disaster recovery have now become an important part of the planning strategies for most organizations. For the information organization, such as a library, archives, or record center, this responsibility has taken on new dimensions with the proliferation of various forms of electronic media. The authors take the approach that disaster recovery planning must touch every department of an organization and that emergency response must be a carefully mapped strategy. This broad-based approach to "integrated disaster planning" explains each phase of disaster planning, with chapters covering prevention planning, protection planning, preparedness planning, response planning, and recovery planning. The authors consider collections, records, facilities, and systems and include a chapter on post-disaster planning as well. The authors also cover federal and local assistance programs and list other sources for financial assistance. Although the main thrust of the book is the protection of documents, human safety in case of disaster is stressed explicitly and implicitly throughout. Indispensible for every information organization.

Young traces the evolution of the term information from its general linguistic use into the mainstream of modern science, proposing an entirely new definition of information as a mass-energy phenomenon. He demonstrates that: information is in all cases a form phenomenon; both form and information are mass-energy rather than abstract phenomena; mind can be viewed as a mass-energy rather form-manipulating process; form constitutes a mechanism immanent in the physical universe via which mass-energy systems can communicate informationally and control their own energetic activities.

This volume examines the role of specialized knowledge in evaluating and designing information policy. The author begins with a description of the context in which American information policy is made with examples of existing domestic and international policies. He explores scientific and technical information, presents a case study of the SATCOM Report and concludes with suggestions for a new, broadly conceived research agenda within the framework of the method of investigation described in the book.