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Books > Business & Economics > Industry & industrial studies > Service industries

Global Tourism Higher Education - Past, Present, and Future (Paperback): Cathy Hsu C H Global Tourism Higher Education - Past, Present, and Future (Paperback)
Cathy Hsu C H
R1,838 Discovery Miles 18 380 Ships in 12 - 17 working days

Get an in-depth understanding of tourism educationworldwide! Global Tourism Higher Education: Past, Present, and Future extensively reviews tourism education on a global basis, focusing on the history, development, current status, challenges, and opportunities now present in various regions and countries. Leading international authorities discuss program administration, curriculum offering, faculty qualifications, and student learning in tourism higher education programs, exploring issues both specific to their own region as well as common to other areas around the world. This unique book offers educators and students a valuable informative view of the historical development, present situations, and future directions of tourism education. The main ingredient in successfully providing a quality tourism product is highly qualified, fully trained people. Global Tourism Higher Education compiles an impressive collection of interdisciplinary perspectives exploring various directions different countries are traveling on the road to quality tourism education. Chapters reveal the numerous challenges faced by developing regions as well as more mature tourism education locations. This book provides a useful overview of education strategies around the world, exploring educational issues that are common across borders. Countries and regions reviewed include Canada, the British Isles, Austria, Switzerland, Israel, Turkey, China, Hong Kong, Taiwan, Thailand, Korea, and Australia. The book includes extensive references and graphs and tables to ensure understanding of research. Topics in Global Tourism Higher Education include: past, present, and future directions of tourism education in Canada, Hong Kong, and Taiwan five educational and tourism environments in the British Isles differences and similarities in tourism educational development in Switzerland and Austria accreditation processes of local academic programs in Israel reforms needed in Turkey's higher education system the hierarchy of educational programs in China with suggestions for the future the problem of the quality of tourism graduates in Thailand the distinctive niche of Australian tourism education much more! Global Tourism Higher Education: Past, Present, and Future is timely, horizon-expanding reading perfect for tourism researchers, educators, students, higher education administrators, government education departments, and anyone around the world interested in developing tourism education programs.

Tourism Crises - Management Responses and Theoretical Insight (Paperback): Eric Laws, Bruce Richard Prideaux Tourism Crises - Management Responses and Theoretical Insight (Paperback)
Eric Laws, Bruce Richard Prideaux
R1,626 Discovery Miles 16 260 Ships in 12 - 17 working days

Don't wait until it's too late to learn how to manage a crisis situation The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom. As new crises emerge, it's essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management successand failurewith suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies. Topics addressed in Tourism Crises include: the significance of communication in crisis situations keeping the media informed attracting business after the crisis has passed how alpine areas can respond to the dangers of avalanches the effect of the SARS epidemic on Hong Kong, Singapore, and Japan a typology of tourism crisis terms employee work stress in crisis situations quantifying the effects of tourism crises how tourism managers have re-tooled their promotional campaigns after 9/11 and much more Tourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.

Tourism as a Challenge (Hardcover): M.F. Schmitz, P. Diaz Tourism as a Challenge (Hardcover)
M.F. Schmitz, P. Diaz
R2,877 Discovery Miles 28 770 Ships in 12 - 17 working days

The first tourist destinations were primarily consolidated in the early twentieth century. Since then, tourism has undergone significant changes in its economic and social components. Over time, many of these destinations have now come to represent 'mass tourism' and are the subject of many studies on the impacts of tourism and competitiveness policies. The conclusions of these studies point to the need for new perspectives and strategies ranging from adaptation to new contexts to a radical change in targets. Concepts such as 'sustainability', 'nature', 'biodiversity' or 'climate change' have now been added to the tourism industry with varying degrees of knowledge and skill. These offer a great opportunity to improve a model of tourism previously oriented towards business and the institutional rhetoric of "sustainability" - a fact now recognised by tourists as representing the negative effects of conventional tourism. Management of these innovations should include among its aims environmental education and orient visitors towards awareness and respect for sustainability even outside their leisure time.To this end, the tourist needs to be made aware of all those involved and their commitment to managing the destination, as enjoying the territory should be based upon minimising the socio-ecological impacts of tourism, and on motivating nature conservation and participation of local populations in both these goals, as well as in the economic benefits obtained. The challenge entails the destination finding a good balance between economic and cultural benefits, landscape conservation and tourist satisfaction. This fifth volume of the Tourism Today Series presents a collection of papers addressing the how to manage new opportunities in tourism at a variety of destinations and in multiple contextual realities. These papers address important issues related to tourism as a tool for development which will give a better understanding of some of the current challenges.

The Comparative Economics of Sport (Hardcover): S Szymanski The Comparative Economics of Sport (Hardcover)
S Szymanski
R2,825 Discovery Miles 28 250 Ships in 10 - 15 working days

"Starting with a major survey of the economics of sport, this volume involves primarily a comparison of the European and American models of sport, how to restructure leagues to make them more competitive, the analysis of gate-sharing mechanisms, the economic impact of promotion and relegation and a comparison of broadcasting regimes"--Provided by publisher.

Managerial Competence within the Tourism and Hospitality Service Industries - Global Cultural Contextual Analysis (Hardcover):... Managerial Competence within the Tourism and Hospitality Service Industries - Global Cultural Contextual Analysis (Hardcover)
John Saee
R3,434 R2,691 Discovery Miles 26 910 Save R743 (22%) Ships in 12 - 17 working days

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.

Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

The Story Of The Burberry Trench (Hardcover): Caroline Young The Story Of The Burberry Trench (Hardcover)
Caroline Young 1
R355 R284 Discovery Miles 2 840 Save R71 (20%) Ships in 5 - 10 working days

The epitome of British heritage fashion, the Burberry trench coat is a beloved wardrobe classic. Practical yet versatile; it is sleek and sexy but also a preppy favourite. Since the launch of the coat in 1912, Burberry has unveiled a selection of styles that has reached iconic stature – and here you will discover their original designs, seasonal adaptations and limited editions.

The book also takes a behind-the-scenes look at the craftsmanship, the preloved market and how to authenticate a Burberry. So, whether you are considering buying retail or secondhand, dressing for weather or fashion, this is your ultimate guide to the world's most famous coat.

Tourism and Borders - Contemporary Issues, Policies and International Research (Hardcover, New Ed): Helmut Wachowiak Tourism and Borders - Contemporary Issues, Policies and International Research (Hardcover, New Ed)
Helmut Wachowiak
R4,157 Discovery Miles 41 570 Ships in 12 - 17 working days

Although globalization has led to increased cross-border traffic, there has been little examination of how crossing political boundaries affects tourism and vice versa. Bringing together case studies from Europe, the USA and Southern Africa, this volume discusses current issues and policies, destination management and communication, and planning in cross-border areas. Topics studied include borders as tourist attractions and destinations in their own right, as barriers to travel and the growth of tourism, boundaries as links of transit and the growth of supranationalism. The book concludes that the role of borders has changed dramatically in recent years. Many more borders that have traditionally hosted large-scale tourism are becoming more difficult to cross, primarily because of safety and immigration concerns. On the other hand, places that were once forbidden to foreigners are now opening up and new destinations are becoming more commonplace.

Theorizing Surveillance (Paperback): David Lyon Theorizing Surveillance (Paperback)
David Lyon
R1,235 Discovery Miles 12 350 Ships in 12 - 17 working days

This book is about explaining surveillance processes and practices in contemporary society. Surveillance studies is a relatively new multi-disciplinary enterprise that aims to understand who watches who, how the watched participate in and sometimes question their surveillance, why surveillance occurs, and with what effects. This book brings together some of the world's leading surveillance scholars to discuss the "why" question. The field has been dominated, since the groundbreaking work of Michel Foucault, by the idea of the panopticon and this book explores why this metaphor has been central to discussions of surveillance, what is fruitful in the panoptic approach, and what other possible approaches can throw better light on the phenomena in question. Since the advent of networked computer databases, and especially since 9/11, questions of surveillance have come increasingly to the forefront of democratic, political, and policy debates in the global north (and to an extent in the glo

Tourism and Social Identities - Global Frameworks and Local Realities (Hardcover): Peter M Burns, Marina Novelli Tourism and Social Identities - Global Frameworks and Local Realities (Hardcover)
Peter M Burns, Marina Novelli
R3,886 Discovery Miles 38 860 Ships in 12 - 17 working days

The making and consuming of tourism takes place within a complex social milieu, with competing actors drawing into the 'product' peoples' history, culture and lifestyles. Culture and people thus become part of the tourism product. The implications are not fully understood, though the literature ranges the arguments along a continuum with culture being described on one hand as vulnerable and fixed, waiting to be 'impacted' by tourism and on the other being seen as vibrant and perfectly well capable of dealing with globalization and modernity trends. Some of the answers are likely to focus around ideas of social identities. The intention of this book is to make a contribution to the theoretical framework of tourism through a series of international case studies. The overall purpose of the edited book is to assemble a series of essays enabling the dissemination of ideas on the critical discourse of tourism and tourists as they relate to social and cultural identities.

Digital Financial Inclusion - Revisiting Poverty Theories in the Context of the Fourth Industrial Revolution (Hardcover, 1st... Digital Financial Inclusion - Revisiting Poverty Theories in the Context of the Fourth Industrial Revolution (Hardcover, 1st ed. 2022)
David Mhlanga
R3,302 Discovery Miles 33 020 Ships in 10 - 15 working days

This book is unique in that it challenges scholarly views on financial inclusion and poverty reduction while also relating financial inclusion and poverty reduction to the Fourth Industrial Revolution. The book deviates from the usual method of analyzing financial inclusion, which relies on bank accounts or microcredit as success criteria, and instead discusses how the Fourth Industrial Revolution is facilitating digital financial inclusion. With a five-fold goal, this book investigates both past and present readings and understandings of poverty and financial inclusion. To begin, it provides a thorough introduction to the Fourth Industrial Revolution and financial inclusion in the context of the Fourth Industrial Revolution. Second, the book dives quite extensively into the theories of financial inclusion in the context of the Fourth Industrial Revolution. Third, the book reconstructs the theory of financial inclusion, moving from traditional to digital financial inclusion, highlighting the role of digital financial inclusion in the transition from an informal financial money market to a formal financial system. The fourth goal is to evaluate the tools and effects of digital financial inclusion on poverty. Finally, it provides case studies of digital financial inclusion and the future of digital financial inclusion in emerging and developing countries. This book will be of interest to academics, students and practitioners in a range of disciplines, including finance, development economics, and consumer economics.

Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake, Memorial... Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake, Memorial Service Guest Book - HARDCOVER, gloss finish. (Hardcover)
Angelis Publications
R583 R493 Discovery Miles 4 930 Save R90 (15%) Ships in 10 - 15 working days
Tourism Local Systems and Networking (Hardcover): Luciana Lazzeretti, Clara S. Petrillo Tourism Local Systems and Networking (Hardcover)
Luciana Lazzeretti, Clara S. Petrillo
R3,891 Discovery Miles 38 910 Ships in 12 - 17 working days

This book focuses on the role of networking, cooperation and partnership in destination management in response to the changing environment of the tourism industry.Firms and institutions are nowadays required to implement drastic management changes: they must adopt a systemic approach and become actively involved in formal and informal networks in order to increase efficiency and product quality, to gain a sustainable edge and face the competitive context.The work is dedicated to deepening the topics of the "Networking and Tourism Local System" session of the 12th ATLAS 2004 Annual Conference, "Networking & Partnership in Destination Development & Management," held in Naples. From a theoretical point of view, the papers included herein relate to two macro reference areas: applied economics and managerial sciences. The analysis range from national to local levels and focus on strategies, policies, and project experiences. Several cases from different areas (Finland, France, Ireland, Italy, Malaysia, Portugal, Spain, Sweden) are examined and provide features and issues that can be applied beyond the cultural and economic contexts.

Tourism and the Environment - Regional, Economic, Cultural and Policy Issues (Hardcover, 2nd rev. ed. 2000): Helen Briassoulis,... Tourism and the Environment - Regional, Economic, Cultural and Policy Issues (Hardcover, 2nd rev. ed. 2000)
Helen Briassoulis, Jan Van Der Straaten
R5,651 Discovery Miles 56 510 Ships in 10 - 15 working days

There is a complex relationship between the environment and the development of tourism, which this book discusses in a thorough and informative manner. Specialists from several disciplines pay attention to the challenges of sustainable tourism, devoting their full attention to cultural, regional and policy issues. This is a revised edition that has been expanded to 22 contributions, with inclusion of the cultural element. All chapters have been updated to include new data and information added to the existing body of literature in the last 7 years. It includes new developments and new insights into the relationship between tourism and the environment. An invaluable sequel to the first edition.

Timeshare Resort Operations - A Guide to Management Practice (Hardcover): Randall Upchurch, Conrad Lashley Timeshare Resort Operations - A Guide to Management Practice (Hardcover)
Randall Upchurch, Conrad Lashley
R3,902 Discovery Miles 39 020 Ships in 12 - 17 working days

This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare, or vacation ownership, is a relatively recent leisure phenomenon. It emerged in the late 1950s as a way to secure extra capital resources to fund property expansion. Shareholders had the right to use these properties on a regular basis. Although arrangements have grown in complexity and variation, the model allows for customers to buy rights to use a property for a fixed time period each year. Timeshare arrangements have experienced rapid international growth particularly in the last fifteen to twenty years and are now an important vacation arrangement. Most of the world's major hotel and resort developers now operate timeshare properties. Firms like Marriott, Hilton, Hyatt, Disney and Ramada have brought a new formality and legitimacy to timeshare development and operation.

Taking Tourism to the Limits (Hardcover): Michelle Aicken, Stephen J. Page, Chris Ryan Taking Tourism to the Limits (Hardcover)
Michelle Aicken, Stephen J. Page, Chris Ryan
R1,172 Discovery Miles 11 720 Ships in 12 - 17 working days

The concept of margins and limits is often referred to within the tourism academic literature and includes subjects as diverse as carrying capacities, peripheral economies, technological advancement, adventure tourism, dark tourism and socially marginalized communities. After identifying a number of ways in which 'limits' might be defined Taking Tourism to the Limits explores concepts and challenges facing contemporary tourism in five main sections, namely in tourism planning and management, nature based tourism, dark tourism, adventure and sport tourism and the accommodation industry.
Drawing upon case studies, current research and conceptualizations these different facets of the 'limits' are each introduced by the editors with commentaries that seek to identify themes and current practice and thinking in the respective domains. The picture that emerges is of an industry that reinvents itself in response to changing market parameters even while core issues of stakeholder equities and political processes remain problematic.
International in scale, the book links with its companion piece Indigenous Tourism - the commodification and management of culture (also published by Elsevier) as an outcome of the very highly successful conference, Taking Tourism to the Limits hosted by the University of Waikato' Department of Tourism Management in 2003.

Tourism Analytics Before and After COVID-19 - Case Studies from Asia and Europe (Hardcover, 1st ed. 2023): Yok Yen Nguwi Tourism Analytics Before and After COVID-19 - Case Studies from Asia and Europe (Hardcover, 1st ed. 2023)
Yok Yen Nguwi
R4,585 Discovery Miles 45 850 Ships in 12 - 17 working days

This book is compilation of different analytics and machine learning techniques focusing on the tourism industry, particularly in measuring the impact of COVID-19 as well as forging a path ahead toward recovery. It includes case studies on COVID-19's effects on tourism in Europe, Hong Kong, China, and Singapore with the objective of looking at the issues through a data analytical lens and uncovering potential solutions. It adopts descriptive analytics, predictive analytics, machine learning predictive models, and some simulation models to provide holistic understanding. There are three ways in which readers will benefit from reading this work. Firstly, readers gain an insightful understanding of how tourism is impacted by different factors, its intermingled relationship with macro and business data, and how different analytics approaches can be used to visualize the issues, scenarios, and resolutions. Secondly, readers learn to pick up data analytics skills from the illustrated examples. Thirdly, readers learn the basics of Python programming to work with the different kinds of datasets that may be applicable to the tourism industry.

Tourism in Turbulent Times - Towards Safe Experiences For Visitors (Hardcover): Jeff Wilks, Donna Pendergast, Peter Leggat Tourism in Turbulent Times - Towards Safe Experiences For Visitors (Hardcover)
Jeff Wilks, Donna Pendergast, Peter Leggat
R3,909 Discovery Miles 39 090 Ships in 12 - 17 working days

Tourism in Turbulent Times presents an international review of the challenges faced by the world's largest industry and governments around the world to provide safe and enjoyable experiences for visitors. The book draws on the background and expertise of contributors from 11 countries, representing scholars, government officers and industry practitioners. It addresses traditional concerns for tourism (such as crime) as well as emerging challenges posed by the global movement of infectious disease and terrorism. These topics are examined by specialists who share a view that tourism can weather turbulent times through adopting appropriate risk management strategies and continuing to provide quality service for customers.

This book differs from other texts on the market by including a large group of tourism industry practitioners as contributors. These writers practice the principles they espouse and have critical insight into the real world issues facing the tourism industry. They are also very committed to finding best practice solutions to the challenges facing their industry. The book will therefore be of particular interest to tourism managers and policy makers since it provides relevant information for the important decisions they need to make.

Throwing the net wide to include medicine, law, psychology, sociology, education and hard science means that a wide range of perspectives are available to address global business, insurance, security, and policy questions in this emerging area of tourism. Shocks such as the terrorist attacks of 11 September 2001, SARS and the more recent Asian Tsunami have made the tourism industry very conscious of the need to protect itscustomers. This book highlights the positive responses made by various sectors of the industry at destination, national and international levels. It also examines the growing adventure tourism market, characterised by small operators who need good risk management practices to weather adverse global events, as well as run a financially viable small business. Such a wide set of perspectives will be very valuable to both students and tourism professionals.
- Focus on the real world business, including medicine, the international tourism industry and government.
- Includes unique industry material that is not usually found in academic texts or journal articles
- Written by government and industry experts who have access to interesting and timely facts and figures that would not otherwise appear in the public domain

An International Handbook of Tourism Education (Hardcover): David Airey, John Tribe An International Handbook of Tourism Education (Hardcover)
David Airey, John Tribe
R3,931 Discovery Miles 39 310 Ships in 12 - 17 working days

As tourism matures as an academic subject and the number of tourism higher education providers continues to expand world-wide, there is an increasing interest in its educational aspects. At the same time the development of research into education issues related to tourism means that there is now a developing literature on the subject. This international handbook offers a timely evaluation of the sate of the art of tourism higher education.

The book brings together expert contributors from around the world to present current thinking and practice about what is now a major element of education provision world-wide. It is structured round four key themes:

- Curriculum
- International perspective
- Teaching, learning and assessment
- Resources, progression and quality

Its global survey of tourism education offers a comprehensive basis for comparative review. In addition to setting out the development and current provision of tourism education it also addresses cutting edge issues such PhD education, non-formal education, cultural issues in learning, research and teaching, e-learning and e-assessment. It offers practical advice for the design, delivery, evaluation and resourcing of courses and concludes with a reflective agenda of issues for the future.

Global Surveillance and Policing - Borders, security, identity (Paperback, Illustrated Ed): Elia Zureik, Mark Salter Global Surveillance and Policing - Borders, security, identity (Paperback, Illustrated Ed)
Elia Zureik, Mark Salter
R1,158 Discovery Miles 11 580 Ships in 12 - 17 working days

Since the 9.11 attacks in North America and the accession of the Schengen Accord in Europe there has been widespread concern with international borders, the passage of people and the flow of information across borders. States have fundamentally changed the ways in which they police and monitor this mobile population and its personal data. This book brings together leading authorities in the field who have been working on the common problem of policing and surveillance at physical and virtual borders at a time of increased perceived threat. It is concerned with both theoretical and empirical aspects of the ways in which the modern state attempts to control its borders and mobile population. It will be essential reading for students, practitioners, policy makers.

Mega-Events and Mega-Ambitions: South Korea's Rise and the Strategic Use of the Big Four Events (Hardcover, 1st ed. 2017):... Mega-Events and Mega-Ambitions: South Korea's Rise and the Strategic Use of the Big Four Events (Hardcover, 1st ed. 2017)
Yu-Min Joo, Yooil Bae, Eva Kassens-Noor
R1,696 Discovery Miles 16 960 Ships in 12 - 17 working days

This book provides a holistic analysis of South Korea's strategic use of mega-events in its modern development. It examines the Summer Olympics (1988), the World Expo (1993), the FIFA World Cup (2002), and the Winter Olympics (2018) over the past 30 years of the country's rapid growth, and across varying stages of economic and political development. It explains how mega-events helped to secure South Korea's position on the international stage, boost nationalism, propel economic growth in export-oriented national companies, and build cities that accommodate - as well as represent - South Korea's progress. It thereby highlights the broader implications for today's global phenomenon of increasing reliance on mega-events as a catalyst for development, while the criticism that mega-events do more harm than good proliferates. The book is ideal for academics, policymakers, and those with an interest in mega-events and their role in the development of non-western countries.

Tourism Business Frontiers - Consumers, products and industry (Hardcover): Dimitrios Buhalis, Carlos Costa, Francesca Ford Tourism Business Frontiers - Consumers, products and industry (Hardcover)
Dimitrios Buhalis, Carlos Costa, Francesca Ford
R3,887 Discovery Miles 38 870 Ships in 12 - 17 working days

As the global tourism industry continues to expand and to become more complex, it is vital that those in the industry are equipped with a thorough knowledge of all topics involved. New Tourism Consumers Products and Industry: Present and Future Issues provides this comprehensive coverage and more. Written by a team of globally renowned thinkers and researchers, it not only provides a brief historical overview of tourism, but delves deeper, to discuss emerging trends, consumer types and looks at the way the industry itself is changing and developing. It provides the manager of tomorrow with the ability to look beyond normal planning horizons and identify potential opportunities from these changes.
New Tourism Consumers Products and Industry: Present and Future Issues is part of a two part set with its companion text, Tourism Dynamics, Challenges and Tools: Present and Future Issues which takes the reader on a logical progression to look at issues relating to the external environment in which the tourism industry functions. Both texts thereby provide the reader with a complete set of tools and knowledge recognise the key areas of growth and change, and the ability to use the new tools and technologies available to develop them and maximise business potential.
* Explores vital issues and changes related to new consumers, new products and new industry
* Provides the manager of tomorrow with the ability to look beyond normal planning horizons
* Written by an international team of contributors, drawing on a variety of exemplary cases
* A companion text to Tourism Management Dynamics

Outsourcing Security - A Guide for Contracting Services (Hardcover): John Stees Outsourcing Security - A Guide for Contracting Services (Hardcover)
John Stees
R2,168 Discovery Miles 21 680 Ships in 12 - 17 working days

Outsourcing Security provides a complete management guide for contracting support services, particularly those associated with protective organizations. It helps security and facility managers through the quagmire of conceptual planning, proposal evaluation and contract negotiation, and helps them to realize cost savings, improve productivity, and elevate the quality level of the contracted service.


Outsourcing Security provides a complete management guide for contracting support services, particularly those associated with protective organizations. It helps security and facility managers through the quagmire of conceptual planning, proposal evaluation and contract negotiation, and helps them to realize cost savings, improve productivity, and elevate the quality level of the contracted service. This book:
-Defines successful methods to improve business efficiency and effectiveness through outsourcing,
-Helps managers achieve cost savings and enhance quality contract performance
-Emphasizes team concepts when evaluating outsourcing services

Defines successful methods to improve business efficiency and effectiveness through outsourcing,
Helps managers achieve cost savings and enhance quality contract performance
Emphasizes team concepts when evaluating outsourcing services

The Complete Power XL Air Fryer Grill Cookbook - Quick and Easy Vol.1 (Hardcover): Kulture Kitchen The Complete Power XL Air Fryer Grill Cookbook - Quick and Easy Vol.1 (Hardcover)
Kulture Kitchen; Elsie Tyler; Contributions by Stacy Vergara
R720 R554 Discovery Miles 5 540 Save R166 (23%) Ships in 12 - 17 working days
Hospitality, Tourism, and Lifestyle Concepts - Implications for Quality Management and Customer Satisfaction (Hardcover): Eric... Hospitality, Tourism, and Lifestyle Concepts - Implications for Quality Management and Customer Satisfaction (Hardcover)
Eric Laws, Maree Thyne
R3,890 Discovery Miles 38 900 Ships in 12 - 17 working days

Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry. This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market. The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry. Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction discusses: the potential use of lifestyle segmentation to achieve psychographic matching between hosts and guests the significance of the lifestyle concept for the management of service quality and customer satisfaction research into gay tourism marketing, with a discussion about recent evidence suggesting that the distinct purchasing patterns of gays are exaggerated lifestyle market segments and the relation to satisfaction with a nature-based tourism experience a lifestyle segmentation analysis of the backpacker market in Scotland three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions improved understanding of tourists' needs through cross-classification Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is an essential review of the lifestyle marketing concept that will prove invaluable for hospitality and tourism professionals, instructors, and industry members.

Hospitality, Tourism, and Lifestyle Concepts - Implications for Quality Management and Customer Satisfaction (Paperback): Eric... Hospitality, Tourism, and Lifestyle Concepts - Implications for Quality Management and Customer Satisfaction (Paperback)
Eric Laws, Maree Thyne
R1,610 Discovery Miles 16 100 Ships in 12 - 17 working days

Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry. This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market. The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry. Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction discusses: the potential use of lifestyle segmentation to achieve psychographic matching between hosts and guests the significance of the lifestyle concept for the management of service quality and customer satisfaction research into gay tourism marketing, with a discussion about recent evidence suggesting that the distinct purchasing patterns of gays are exaggerated lifestyle market segments and the relation to satisfaction with a nature-based tourism experience a lifestyle segmentation analysis of the backpacker market in Scotland three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions improved understanding of tourists' needs through cross-classification Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is an essential review of the lifestyle marketing concept that will prove invaluable for hospitality and tourism professionals, instructors, and industry members.

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