Crisis management is of increasing importance to organisations. With the rise of single-issue pressure groups, the development of sophisticated and informed consumers and volatile voters, no organisation in the public or private sector can afford to neglect preparation for dealing with the disasters that may befall it. This book aims to improve the relationship between the media and those subject to media scrutiny at a time of crisis or disaster by generating mutual understanding of their needs. Drawing on the experience of practitioners, it aims to disseminate good practice. Part I sets the context and raises some general issues on the theme of communicating at a time of crisis or disaster. Part II looks at the relationships between media and those who are trying to manage the crisis in public relations and public information terms. It contains a number of case studies, each contributed by an expert, clearly explaining how a variety of crises and disasters were managed by the organisations concerned, and how they were reported by the media. Part III is an extended case study of the Hillsborough disaster, taking a candid look at what happened from the perspective of four very different people who were closely involved in the aftermath. The final section includes chapters on the value of training and rehearsal, and some of the lessons learned from Dunblane.

This vital new resource demonstrates the tools and techniques necessary to safely and successfully carry out a trench rescue operation. Chapters include assessment, hazard control, support operations, emergency care, disentanglement, removal and transfer, as well as a glossary of key terms.

The study of multiphase flows is of utmost interest for engineers who are more or less inevitably faced with them when handling various industrial processes or when dealing with environmental problems such as the dispersion of pollutants. It is also a large kingdom assembling many beautiful and weird landscapes in which wandering researchers may be caught by the fascination of precious stones or mysterious insets to deep and obscure caverns. Unfortunately, it is also an historically disconnected field of research, as testified by any textbook contents or by the scientific programs of conferences devoted to multiphase flows. For instance, is there a relation between fluidization and the study of interfacial waves, or between the behaviour of an annular film of liquid and the one of a free surface heated from below? The answer is indeed: yes. To help reveal some unity behind the avatars of multiphase flow behaviours, it has been decided to focus the interest on the instability phenomena. This book therefore provides the reader with most of the papers which have been accepted and/or presented at the international symposium on "instabilities in multiphase flows" held at the National Institute for Applied Science (INS A) in Rouen, France, from the 11 th of May to the 14th of May 1992. The topic of the conference has produced a strong emphasis on instability theory and nonlinear dynamics, including chaotic phenomena.

This is a book that integrates what is known from a wide variety of disciplines about the nature of storytelling and how it influences and transforms people's lives. Drawing on material from the humanities, sociology, anthropology, neurophysiology, media and communication studies, narrative inquiry, indigenous healing traditions, as well as education, counseling, and therapy, the book explores the ways that therapists operate as professional storytellers. In addition, our job is to hold and honor the stories of our clients, helping them to reshape them in more constructive ways. The book itself is written as a story, utilizing engaging prose, research, photographs, and powerful anecdotes to draw readers into the intriguing dynamics and processes involved in therapeutic storytelling. It sets the stage for what follows by discussing the ways that stories have influenced history, cultural development, and individual worldviews and then delves into the ways that everyday lives are impacted by the stories we hear, read, and view in popular media. The focus then moves to stories within the context of therapy, exploring how client stories are told, heard, and negotiated in sessions. Attention then moves to the ways that therapists can become more skilled and accomplished storytellers, regardless of their theoretical preferences and style.

In the public sector inspection regimes and performance targets provide a powerful and dominant narrative, often placing pressure on professionals and organisations to continuously quantify the quality of services and to achieve targets. This book explores the background, development, techniques and impact of such regimes across areas of the public sector including schools, universities, police forces, children's services and health services. Putting inspection and audit regimes under scrutiny, the author questions their role and function across these organisations and builds a persuasive critical argument for the re-thinking of public accountability mechanisms and techniques.

This book is a concise, interpretive account of the life of Clara Barton from her childhood in Massachusetts through her feats of heroism during the Civil War, her founding of the American Red Cross, which she led for 20 years, and her bitterly contested ejection from office which clouded her last decade. Clara Barton (1821-1912) led a life "in the service of humanity." Undoubtedly heroic and undoubtedly generous in her impulse to aid others, she nonetheless remained a self-centered individual who could brook neither criticism nor ingratitude. Her life story is told here with sympathy and understanding without sacrificing candor or honesty.

Although philosophy has become a purely academic discipline over the last few centuries, it once played an important role in the politics of many Western nations. Now, the end of the 20th century, philosophy seems to be returning to its original, practical purposes, thanks to the new practice of philosophical counseling, which is now emerging as an alternative to psychoanalysis and other clinical approaches. This volume describes the main theoretical aspects of this practice based on an open-ended dialogue between a philosophical practitioner and a client or a group, and places it in a historical context, while contrasting it with various forms of psychological counseling. To illustrate how philosophy can be beneficial, the author, a practicing philosophical counselor, also presents several case studies from her own practice.

Community Care in Perspective fills a major gap in medical and social history by offering a detailed account of community provision for so-called 'vulnerable adults' in the UK from 1948-2005. This collection focuses primarily on people with learning difficulties to offer insights into community care more broadly, examining key issues such as charity versus rights, the role of the market in care provision and the changing construction of social categories. Charting the evolution of community care since the formation of the NHS, this study will be invaluable in contextualizing the work of policymakers and service providers.

Therapy is an essentially human activity that needs to be understood in terms of the relationships, processes of communication and people involved. This book is designed to support therapists in establishing open and mutual relationships, with clients and colleagues, for shared decision making, effective working partnerships and mutual empowerment. * Issues of the use of counselling skills are looked at specifically focusing on the principles, processes and contexts of therapy. * The book takes a reflective practitioner approach and provides activities designed to help the reader relate the ideas discussed in the book to themselves, their practice as therapists and the particular context of their work. * the book draws on and explores a wide range of personal and formal perspectives, including the clients' viewpoints, to enhance reflection on communication and relationships in practice. This books will be invaluable reading for all therapists looking to improve their professional relationship skills. 'This excellent and readable book is part of the Butterworth-Heinemann Skills for Practice series. This is a book for every general or specialist therapist who has a will to become a more reflective practitioner. It is certainly a must for every department library, and would I hope stimulate interesting discussion and evaluation of practice.' - Physiotherapy, March 1996

The world is changing. The first century of the third millennium has seen exponential growth and advancement in almost all areas, and makes the last century of the second millennium look like a rusty old steam train by comparison. The 'digital revolution' is no longer a revolution. Practically anyone can publicise their outlook, whilst having access to a wealth of information at the click of a button. And this levels out the playing field in an unprecedented and unpredictable way. So how can anyone stand out? How can anyone gain a competitive advantage? How can anyone master more influence? How can anyone lead? The answer lies in coaching: a discipline that enhances performance by generating meaning through the art of relating. In Coaching for Impact, Vassilis Antonas brings together his dual expertise in executive coaching and psychotherapy to present a transformative, evolutionary approach. The book examines methodology, presence and fundamental skills and includes a new, innovative model of leadership. Antonas also uses Jungian concepts to address the coach's internal disposition, supporting their evolution and transformation. Coaching for Impact equips trainee and beginner coaches with an A to Z of executive coaching and engages seasoned practitioners to an uncompromised pursuit of excellence by pushing the boundaries of leadership coaching. It will appeal to executive and leadership coaches at all levels, including those in training.

From food banks to migrant welcome committees, and community organisers to internet based campaigners, civil society is central to the North Atlantic social landscape. Theology and Civil Society advances our understanding of what civil society is and offers a theologically informed re-imagining of our shared social life. Prefaced by a foreword by the Rev. Dr Rowan Williams, this book explores contemporary manifestations of the kind of collective action observed in civil society since the 1800s. It then examines civil society as the sum of modern associations which mediate our relationships to the market and the state, but which cannot be identified fully with either the market or the state. Finally, three different perspectives on civil society are presented using insights from theologians such as John Milbank and Georg Hegel. This is a pertinent topic for contemporary society, and it is explored expertly here by an international panel of contributors. As such, it is an important volume for any scholar of Theology and Religious Studies and their interactions with Sociology and Politics.

Author Jerald Schiff presents a framework within which charitable behavior can be understood from an economist's viewpoint. He stresses the impact of various government fiscal policies on charitable giving, an issue of increasing importance in light of social welfare spending cuts and the Tax Reform Act of 1986. The book begins with an introduction of the issues involved and an explanation of how an economic analysis differs from that of other disciplines. Chapter 2 introduces the basic model of giving employed throughout the book. Using this model, he describes conditions under which government spending will crowd out, or reduce, charitable giving. This analysis is then extended in several different directions in the balance of the book. First, Schiff considers the implications of the fact that much government spending is funneled through charitable organizations, arguing that government support for charities may actually encourage donations. Contending that donors often have poor information about the activities of charities, he analyzes soliciting by charities. Next, the author models the behavior of volunteers, arguing that money and time are often given for very different reasons and so may respond to policy changes in different ways. He offers several alternative explanations for volunteering. These several hypotheses are then tested against data from the National Survey of Philanthropy. The use of time series data from 1930-86 examines the historical relationship between government spending and money donations. In conclusion, the author considers likely future trends in the charitable sector. This book will interest economists and other social scientists working in the areas of charitable giving and the nonprofit sector and public finance. Practitioners--lawyers and fundraisers--in the nonprofit sector will also find this book required reading.

"Animals and Social Work" represents a pioneering contribution to the literature of social work ethics and moral philosophy. It advances cogent and detailed arguments for the inclusion of animals within social work's moral framework, arguments that have profound theoretical and practical implications for the discipline and its practitioners.

When the United Nations sanctions a humanitarian relief operation, how can the numerous and diverse UN, Non-Governmental Organizations and military elements be coordinated? What are the practical, political and institutional considerations and impediments? What can be learned from previous experience? This is a volume of practitioner perspectives: the views of distinguished individuals from all of the concerned professions, including former Special Representatives of the Secretary-General and Force Commanders, as well as senior UN officials and representatives of the NGO community.

Once the world's largest ODA provider, contemporary Japan seems much less visible in international development. However, this book demonstrates that Japan, with its own aid philosophy, experiences, and models of aid, has ample lessons to offer to the international community as the latter seeks new paradigms of development cooperation.

Effective evacuations can save lives. This book provides mathematical models of pedestrian movements that can be used specifically for designing feedback control laws for effective evacuation. The book also provides various feedback control laws to accomplish the effective evacuation. It book uses the hydrodynamic hyperbolic PDE macroscopic pedestrian models since they are amenable to feedback control design. The control designs are obtained through different nonlinear techniques.

Our uncertain times are hard enough for adults to navigate. For all too many young people-even many who appear to possess good coping skills-the challenges may seem overwhelming. More and more, resilience stands as an integral component in prevention programs geared to children and adolescents, whether at risk or not. Resilience Interventions for Youth in Diverse Populations details successful programs used with children and teens in a wide range of circumstances and conditions, both clinical and non-clinical. New strength-based models clarify the core aspects of resilience and translate them into positive social, health, educational, and emotional outcomes. Program descriptions and case examples cover diverse groups from homeless preschoolers to transgender youth to children with autism spectrum disorders, while interventions are carried out in settings as varied as the classroom and the clinic, the parent group and the playground. This unique collection of studies moves the field toward more consistent and developmentally appropriate application of the science of resilience building. Among the empirically supported programs featured: Promoting resilience in the foster care system. Developing social competence through a resilience model. Building resilience in young children the Sesame Street way. School-based intervention for resilience in ADHD. Girls Leading Outward: promoting resilience in at-risk middle school girls. Resiliency in youth who have been exposed to violence. Resilience Interventions for Youth in Diverse Populations is an essential resource for researchers, professionals/practitioners, and graduate students in clinical child and school psychology, social work, educational psychology, child and adolescent psychiatry, developmental psychology, and pediatrics.

"This directory will be of interest to libraries supporting Hispanic American studies and to public and state libraries with Hispanic clienteles." Reference Books Bulletin