This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.

Post Normal Accident revisits Perrow's classic Normal Accident published in 1984 and provides additional insights to our sociological view of safety-critical organisations. The operating landscape of high-risk systems has indeed profoundly changed in the past 20 to 30 years but the core sociological models of safety remain associated with classics of the 1980s and 1990s. This book examines the conceptual and empirical evolutions of the past two to three decades to explore their implications for safety management, based on several strands of works in various research traditions in safety (e.g. cognitive engineering and system safety, high-reliability organisation, sociology of safety, regulatory studies) and other interdisciplinary fields (e.g. international business, globalisation studies, strategy management, ecology). It offers a new and inciteful interpretation to the challenges of today. It investigates how globalisation has reconfigured the operating landscape of high-risk systems and emphasises the importance of thinking safety through a strategic angle. This book serves as an ideal resource for the safety professionals and safety researchers from any established disciplines such as sociology, engineering, psychology, political science or management.

Interactional Justice explores how defence lawyers accomplish their role in interaction with others and highlights the ways in which they do loyalty work - constructing and conveying loyalty in emotionally and interactionally constraining situations. By drawing on extensive ethnographic fieldnotes and interviews with lawyers, this sociological study brings their loyalty work to life and reveals to the reader the unwritten rules of emotional interactions. It presents how defence lawyers socially construct their duty of loyalty by negotiating informal and implicit professional and social expectations. This accomplishment demands emotion work and face work in order to perform a role which includes defending clients accused of heinous crimes and "losing" the majority of cases. As the defence team is central to this, the ways of doing teamwork are illustrated. Teamwork is also found to be essential between legal professionals to ensure that a criminal trial runs smoothly. All of this takes place within an overarching framework - the emotional regime of law - which aims to uphold the illusionary dichotomy between rationality and emotionality thus quietening the role of emotions. Loyalty and teamwork are features of many professions, workplaces, and aspects of social life making this book an essential tool for understanding strategies for their accomplishment. Focusing on courtroom emotions and interactions, the book suggests how trials can be made more user-friendly and provides guidance for newly qualified legal professionals. The use of ethnographic fieldnotes and interviews provides scholars and students in the social sciences, teaching, law, and medicine with a colourful monograph which reveals and explains emotion and interaction rules. It also makes this book a useful tool for teaching and understanding qualitative research methods.

First published in 1990. Patterns of Labour explores the interaction between home, paid work, and the individual. It looks at how the social relations of work both shape and are shaped by the context in which they occur. In a detailed examination of the pottery industries of Britain and America over two centuries, Richard Whipp looks at the far-reaching effects of key issues, such as industrialisation and economic transformation. However, he also examines changing notions of gender, the family, community and unionisation. The book centres on the difficulties of organising, controlling and describing work - not least because of the human act of its making.

First published in 1987. This fascinating study provides an understanding of the failings of the post-war era of active macroeconomic policy-making, and only by a better comprehension of past failings can we hope to provide the successful policies for the present and future. The book takes as its primary bench mark an analysis of Keynes's conception of the wages problem at or near full employment in The General Theory of Employment, Interest and Money. It then depicts the developments in official thinking and policy with regard to this problem as the confidence in Keynesian principles waxed and waned over the period.

This book sets new trajectories for language-sensitive business and management research and pedagogy. The existence of language plurality characterises these. Empirical studies have been established as important and relevant for contemporary research. It has shifted language-sensitive research from the periphery to the centre of international management research. However, this field is rapidly changing, and new thematic approaches have begun to emerge. By addressing this, the book offers genuine and more nuanced insights into existing themes and comes with applications of emergent conceptual developments in different settings. The second part of the book covers methodologies and gives examples and cutting-edge insights into the role of translation in the execution of empirical research and theorising arising from it. Finally, the book draws together innovative ways of how to address the challenges of a multilingual teaching classroom and how to innovate in order to incorporate such diversity through pedagogic practice. This book provides a source that unites insights from multilingual empirical research, methodological considerations and pedagogic practice in order to advance knowledge and debate. It will be a 'handy source' of information that offers direct access to the latest guidance on language-sensitive management challenges. It will, therefore, appeal to an internationally-minded and mobile audience, including scholars, students and decision-makers.

The book provides a collection of cutting-edge, multi-disciplinary research-based chapters on work, workers and the regulation and management of workplace health and safety. Featuring research from Australia, Europe and North America, the chapters traverse important historical examples and place important, emerging contemporary trends, like work in the gig economy, into wider international and historical perspectives. The authors are leading authorities in their fields. The book contributes to advancing our knowledge - empirical and theoretical - of the ways in which labour market dynamics, management strategies, state regulation and public policy, and union organisation affect outcomes for workers. It features in-depth exploration of, and reflection on, some of the major labour market challenges facing workers, and analysis of strengths and weaknesses of responses to those challenges, whether via management, state regulation or collective employee voice. The chapters highlight shifts in in/equality of outcomes; access to security and flexibility at work; genuine access to workplace voice and decision-making; and the implications of different avenues and mechanisms for regulating work and employment. The text is aimed at researchers, undergraduate and postgraduate students in work and organisational studies, industrial/employment relations and human resource management, workplace (or occupational) health and safety, employment law, and labour history. It will also be of particular interest to policy makers and practitioners working in the field of workplace health and safety.

The goal of this book is to define Sustainable Value Creation in terms of a set of principles that differentiate it from existing definitions of CSR, and from related concepts such as sustainability and business ethics. To internalize these ten principles is to understand how the firm can respond to stakeholder needs to optimize value creation over the medium to long term. Ultimately, this second edition book aims to reform both business practice and business education. By building a theory that redefines CSR as central to the value creation process, the ten principles of Sustainable Value Creation redefine how firms approach each of their operational functions, but also how these subjects should be taught in universities worldwide. As such, this book will hopefully be of value to instructors as a complement to their teaching, students as a guide in their education, and managers as a framework to help them respond to the complex, dynamic context that they are expected to navigate every day. This book is a manifesto for success in today's complex, dynamic business environment. The book is designed as an easy-to-digest, critical introductory text to CSR. With supporting online teaching resources, it is aimed primarily at the MBA and Executive MBA market, and for CSR, sustainability, and business ethics courses taught by instructors skeptical of existing definitions and organizing principles of CSR, sustainability, or business ethics.

Interest in anthropology and ethnography has been an ongoing feature of organizational research and pedagogy; this book provides a key reference text that pulls together the different ways in which anthropology infuses the study of organizations, both epistemologically and methodologically. The volume hosts key scholars and experts within the fields of Organizational Anthropology, Organizational Ethnography, Organizational Studies and Qualitative Research. The book provides a combination of methodological guidelines, exemplars and epistemological reflection. It includes methodological viewpoints, ethnographic journeys within organizations as well as beyond organizations, and individual reflections on challenges faced by organizational ethnographers. This book is aimed at PhD, master and advanced undergraduate students and researchers across disciplines, especially those who are engaged with general management, organizational behaviour, strategy and anthropological/ethnographic issues.

Originally published in 1976. This study deals with crime as social history in Germany and France during the nineteenth century. It establishes the broad statistical patterns of crime over the century so that the crime phenomenon can be analysed in the light of the other main trends of economic and social life. One basic concern is the relationship between crime and economic condition. The second main issue is to establish whether specifically rural and urban patterns of crime can be isolated. The third main concern is to establish whether any relationship existed between patterns of delinquency and the social upheaval which accompanied industrialisation and urbanisation. These three main issues continue as important questions in considering modern day crime. Nineteenth century Germany and France provide an excellent context in which to examine them because of the substantial urbanisation and industrialisation which occurred between 1830 and 1914. As well as providing an important contribution to the history of nineteenth century society this book also indicates important lessons for the contemporary world.

This book explores the identified research gap and new field of study of organizational reliability. It develops a definition and theoretical internal structure of the notion of organizational reliability as well as a theoretical background describing the structure of its three pillars, and it showcases a set of organizational solutions dedicated for the enhancement of organizational reliability. The book explores the idea that there are new capabilities needed in every organization: reliability capabilities aiming at enhancing and sustaining the reliability of entire organizations and reliability of management, information technology and human resources. The reliability capabilities are understood as the abilities to anticipate and explore potential and occurring hazards, prevent and resolve disruptions, and learn from the problems in order to maintain a proper organizational performance in both normal and abnormal situations. Based on these three pillars, the book concerns the issue of various organizational solutions in order to indicate a set of them, which supports obtaining and maintaining organizational reliability. The book is recommended reading for researchers, academics and students in the fields of management, and entrepreneurs trying to boost the reliability of their organizations.

Building upon decades of research, this shortform book distils the rise of management's gurus. The author analyses the economic and political changes which facilitated the rise of this new group and offers reflections on the controversies around the development of 'guru theory' (a reasonably stable and enduring set of assumptions and associated practices). The rise of management gurus is placed in the context of critiques that the field is empty, insubstantial and faddish. With reflections on the contours of 'the guru industry' and insights into the world of "management speak", the text highlights conceptual, methodological and empirical failings and suggests a radical reconceptualisation of the guru-as-performer. This concise book from a global expert on the topic is essential reading for researchers of business and management as well as an insightful addition to the wider social science library.

In organizations, accounting produces organizational knowledge that affects decision-making and managerial action. Companies placing importance on shareholder value sometimes tend to elevate accounting to a higher truth criterion for justifying managerial actions. Yet, the nature of accounting renders it difficult to argue that accounting information necessarily produce a better basis for decision-making than arguments which are not based on accounting. This is because, as previous research has also argued, accounting counts some things but omits many others, while managers are accountable for much more than what accounting actually counts. Using a theoretical apparatus from Deleuze and Guattari, this book illustrates that accounting-based actions such as making management decisions, maintaining organisational responsibility and hierarchical control are manifestations of the ways in which accounting is composed. This concise introduction will be invaluable for researchers and advanced students of management accounting exploring responsibility accounting and accountability.

First published in 1998. Routledge is an imprint of Taylor & Francis, an informa company.

Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and 'the politics of serving' that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints - all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology.

This book sheds light on the invisible early post-arrival period of female family migrants, traditionally considered to be low skilled or professionally quiescent. With attention to the experiences of Chinese and Taiwanese women married to German men, it examines the ways in which the private sphere-marked by intermarriage couple dynamics and native-foreigner relations-constitutes the main locus of women's socialization in the host country, as interactions with their intimate partners in the family realm shape both their self-conceptions and their employment intentions. Based on interviews with migrant women and their spouses, the author outlines the subject positions that characterize female migrants' attitudes to external constructs and entering the labor market, showing that female family migrants frequently take on family migrant and wife roles that permeate intimate relationships and impede employment intentions, but also often strive to realign with their pre-departure independent selves and thus regain agency. A study of gender dynamics and labor market entry among newly arrived female migrants, this volume will appeal to scholars of sociology with interests in gender, migration, and work.

The emergence of China as a major world economy is of great importance to the global political economy and to international business. There has been much research on the macro level of institutional reform but little detailed work on the grassroots level of entrepreneurship in China. This innovative book addresses this gap by investigating how an economic system dominated by central plans, communist ideologies and suppressing bureaucracies could generate such energy from the bottom of society, fuelling the country's economic growth. Keming Yang's theory of entrepreneurship is based on two interrelated concepts: double entrepreneurship and institutional holes. He argues that the two concepts bridge a gap between the neo-classical institutionalism of economic development and entrepreneurship studies that emphasize individual choice. The rigorous theoretical framework is supported by substantial empirical research, offering statistical analyses of survey data as well as detailed case studies. This timely book will appeal to an interdisciplinary readership in sociology, economics, business studies and Chinese and Asian Studies.

This edited collection brings together leading academics in their respective fields to examine the European Union's impact on media and public policy. It provides an analysis of the broader areas of EU policy and links these together to give a greater appreciation of the nuances and scope of EU regulatory initiatives and their impact on the member states. Under a broad public interest perspective, the authors provide an assessment of the success of EU policy in protecting the public interest in the culture industries and respecting certain normative principles and balancing these with market dynamics.

This book investigates the intensifying struggle for excellence between universities in a globalized academic field. The rise of the entrepreneurial university and academic capitalism are superimposing themselves on the competition of scientists for progress of knowledge and recognition by the scientific community. The result is a sharpening institutional stratification of the field. This stratification is produced and continuously reproduced by the intensified struggle for funds with the shrinking of block grants and the growing significance of competitive funding, as well as the increasing impact of international and national rankings on academic research and teaching. The increased allocation of funds on the basis of performance leads to overinvestment of resources at the small top and underinvestment for the broad mass of universities in the middle and lower ranks. There is a curvilinear inverted u-shaped relationship of investments and returns in terms of knowledge production. Paradoxically, the intrusion of the economic logic and measures of managerial controlling into the academic field imply increasing inefficiency in the allocation of resources to universities. The top institutions suffer from overinvestment, the rank-and-file institutions from underinvestment. The economic inefficiency is accompanied by a shrinking potential for renewal and open knowledge evolution.

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

The iconoclastic ingenuity of bohemians, from Gerard de Nerval to Allen Ginsberg, continually captivates the popular imagination; the worlds of fashion, advertising, and even real estate all capitalize on the alternative appeal of bohemian style. Persistently overlooked, however, is bohemians' distinctive relationship to work. In this book, sociologist Judith R. Halasz examines the fascinating junctures between bohemian labor and life. Weaving together historiography, ethnography, and personal experiences of having been raised amidst downtown New York's bohemian communities, Halasz deciphers bohemians' unconventional behaviors and attitudes towards employment and the broader work world. From the nineteenth-century harbingers on Paris' Left Bank to the Beats, Underground, and more recent bohemian outcroppings on New York's Lower East Side, The Bohemian Ethos traces the embodiment of a politically charged yet increasingly precarious form of cultural resistance to hegemonic social and economic imperatives.

The transition from school to work is recognized by developmental psychologists as a significant phase in maturation of young people. In the 1990s the likelihood that the transition might be delayed by a period of prolonged unemployment was greater than any time since the 1930s. The psychological consequences of such a delay need to be understood because they may be damaging to both the individual and to society, particularly if they are long-lasting. Such an understanding is essential for the development of sound policy in relation to youth unemployment. Originally published in 1993, Growing up with Unemployment describes a major longitudinal study of a large group of South Australian school leavers through the 1980s. It assesses the scale and context of the problem and reviews the methods and theories that have been developed to study the psychological impact of unemployment. It also looks at those factors which may contribute towards helping young people cope with it, such as financial security, social support and being involved in constructive activities with other people. The authors also examine how we might be able to predict future unemployment and understand the relationship between it and alcohol consumption, smoking and drug use. This book describes a major study with important implications for employment policy, as well as future theory and research. This title will be interesting historical reading for students of psychology and social policy, policy makers and all those who deal with young people.

21st century Western neoliberalism has seen the transformation of self-interest from an economic imperative to a centrally constitutive part of dominant modes of subjective existence. Against this celebration of competitive individualism, Emmanuel Levinas' philosophy stands as a haunting reminder of an ethics that passively disturbs the self from its egoistic slumber, awakening it to the incessant demands of the other. Ethics stands as an anxious affective state of being where one is held to account by others, each one demanding care, attention and respect. Focussing on business activities and organizations, this book explores how this ethical demand of being for the other becomes translated, in a necessarily impure way, into political action, contestation and resistance. Such a response to ethics invokes a disturbance of organizational order, including an order that might itself be labelled 'ethical'. On these grounds, the book offers an explication of an ethics for organizations which disturbs the selfishness of neoliberal morality, and can inform a democratic politics rested on a genuine concern for the other and for justice. Disturbing Business Ethics: Emmanuel Levinas and the Politics of Organization offers an unconventional and enlightening approach to ethical thinking and practice in politics and organisations, and will be of interest to students of business, management, leadership, political science and organizational theory.

Originally published in 1981 Practice and Progress is a collection examining the changes that have occurred in the theories, methodologies and practices of sociology, in the institutional and educational setting of the subject, and in British society. The themes pursued include the professionalization of sociology its development and standing in the universities; the impact on it of Marxism and feminism and the major debates over positivism and empiricism, quantitative methods, linguistic analysis; and numerous other crucial methodological and theoretical concerns.

Originally published in 1982 Diversity and Decomposition in the Labour Market, is an edited collection addressing the contemporary sociology of the labour market. The collection focuses on the categorisation of the diverse dualities that might be thought to characterise certain labour markets. The collection addresses many economic sectors, and there is a distinct focus on labour market analyses developed within neo-classical and radical economics in the USA. The analyses maintain that the labour market is in some sense dualistic.