0
Your cart

Your cart is empty

Browse All Departments
Price
  • R100 - R250 (385)
  • R250 - R500 (1,069)
  • R500+ (1,720)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Business & management > Sales & marketing > Advertising

Advertising and Consumer Culture in China (Paperback): H. Li Advertising and Consumer Culture in China (Paperback)
H. Li
R567 Discovery Miles 5 670 Ships in 12 - 19 working days

This book provides a comprehensive analysis of Chinese advertising as an industry, a discourse and profession in China s search for modernity and cultural globalization. It compares and contrasts the advertising practices of Chinese advertising agencies and foreign advertising agencies, and Chinese brands and foreign brands, with a particular focus on the newest digital advertising practices in the post WTO era. Based on extensive interviews, participant observation, and a critical analysis of secondary data, Li offers an engaging analysis of the transformation of Chinese advertising in the past three decades in Post-Mao China. Drawing upon theories of political economy, media, and cultural studies, her analysis offers most significant insights in advertising and consumer culture as well as the economic, social, political, and cultural transformations in China. The book is essential for students and scholars of communication, media, cultural studies and international business, and all those interested in cultural globalization and China.

Enlisting Masculinity - The Construction of Gender in US Military Recruiting Advertising during the All-Volunteer Force... Enlisting Masculinity - The Construction of Gender in US Military Recruiting Advertising during the All-Volunteer Force (Hardcover)
Melissa T. Brown
R2,780 Discovery Miles 27 800 Ships in 12 - 19 working days

Is today's All-Volunteer Force still "This Man's Army"?
In a nation that has seen the rise of feminism, the decline of blue-collar employment, military defeat in Vietnam, and a general upheaval of traditional gender norms, what kind of man is today's military man? What kind does the military want him to be?
In Enlisting Masculinity, Melissa Brown asks whether appeals to and constructions of masculinity remain the underlying basis of military recruiting-and if so, what that notion of masculinity actually is. Are the Army, Air Force, Navy, and Marines courting warriors or breadwinners; patriots or pragmatists; dominant masters of technology, or strong yet compassionate masters of themselves? Is each military branch recruiting the same model of masculinity?
Based on an analysis of more than 300 print advertisements published between the early 1970s and 2007, as well as television commercials, recruiting websites, and media coverage of recruiting, Enlisting Masculinity argues that masculinity is still a foundation of the appeals made by the military, but that each branch deploys various constructions of masculinity that serve its particular personnel needs and culture, with conventional martial masculinity being only one among them. The inclusion of a few token women in recruiting advertisements has become routine, but the representations of service make it clear that men are the primary audience and combat their exclusive domain. Each branch constructs soldiering upon a slightly different foundation of masculine ideals and Brown delves into why, how, and what that looks like.
The military is an important site for the creation and propagation of ideas of masculinity in American culture, and it is often not given the attention that it warrants as a nexus of gender and citizenship. Although most Americans believe they can ignore the military in the era of the all-volunteer force, when it comes to popular culture and ideas about gender, the military is not a thing apart from society. Building a fighting force, Brown shows, also means constructing a gender. Enlisting Masculinity gives us a unique and important perspective on both military service and prevailing conceptions of masculinity in America.

Holy Hype - A Guide to Religious Fervor in the Advertising of Goods and the Good News (Hardcover): Susan H. Sarapin, Pamela L.... Holy Hype - A Guide to Religious Fervor in the Advertising of Goods and the Good News (Hardcover)
Susan H. Sarapin, Pamela L. Morris
R2,612 Discovery Miles 26 120 Ships in 12 - 19 working days

Holy Hype: Religious Fervor in the Advertising of Goods and the Good News defines and explores the intersection of the sacred-religious symbols, themes, and rhetoric-within the profane realm of advertising and promotion. Susan H. Sarapin and Pamela L. Morris trace the historical overlap of consumer and religious ideologies in society, offering detailed examples of its use throughout history through analyses of over a hundred collected advertisements, from monks selling copiers, to billboard messages from God, to angels and the worship of vodka. Throughout the book, the authors continually evaluate if and when the technique of 'holy hype' is effective through its use of recognizable sacred symbols that capture audiences' attentions and inspire both positive and negative emotions. Scholars of communication, media studies, religion, advertising, and cultural studies will find this book particularly useful.

Broadcast Pharmaceutical Advertising in the United States - Primetime Pill Pushers (Paperback): Janelle Applequist Broadcast Pharmaceutical Advertising in the United States - Primetime Pill Pushers (Paperback)
Janelle Applequist
R1,065 Discovery Miles 10 650 Ships in 12 - 19 working days

How often do we stop to recognize what pharmaceutical advertisements are telling us? Broadcast Pharmaceutical Advertising in the United States: Prime Time Pill Pushers engages with this question to include how pharmaceutical companies are shaping the meaning of drug interventions for individuals and the ways in which pharmaceutical advertisements frame issues of identity and representation for patients and health care. Such issues highlight how patients are being framed as consumers in these advertisements, which then permits the commodification of health care to be celebrated. Such a celebration has strong ideological implications, including definitions of "the good life," patient agency, and the role of DTCAs in such depictions. By defining and discussing medicalization, pharmaceuticalization, and commodity fetishism, this book introduces how the term "pharmaceutical fetishism" can act as a means for describing the commodification of brand-name pharmaceutical drugs, which, via advertising and promotional culture, ignores large-scale production and for-profit motives of "big pharma."

Injurious Vistas: The Control of Outdoor Advertising, Governance and the Shaping of Urban Experience in Britain, 1817-1962... Injurious Vistas: The Control of Outdoor Advertising, Governance and the Shaping of Urban Experience in Britain, 1817-1962 (Hardcover, 1st ed. 2021)
James Greenhalgh
R1,872 Discovery Miles 18 720 Ships in 10 - 15 working days

This book is a history of outdoor advertising control in Britain between the early-nineteenth century and the beginning of the 1960s. It considers the development of primarily legislative and governmental approaches to controlling commercial signage, billboards, posters and hoardings in rural and urban areas. This study of how the proliferation of outdoor advertising was dramatically curtailed serves as a means to examine how the understanding and governance of lived spaces developed over a century and a half. In the early-nineteenth century outdoor adverting was just another material nuisance to regimes of improvement; by the turn of the century it was reframed as a threat to architecture, rural beauty and codes of moral self-governance. In the twentieth century it disrupted visual amenity and destabilized the civilizing influence of modern planning. More than merely a history of a radical and largely overlooked change in the visual environment, this is the story of how the modern state saw and regulated the lived spaces of Britain.

Ethics in Public Relations - Responsible Advocacy (Hardcover): Kathy R. Fitzpatrick, Carolyn Bronstein Ethics in Public Relations - Responsible Advocacy (Hardcover)
Kathy R. Fitzpatrick, Carolyn Bronstein
R4,679 Discovery Miles 46 790 Ships in 12 - 19 working days

"This is an intelligent book about serious issues in public relations: accountability, responsibility, transparency, loyalty, truthtelling, and fairness. It should be required reading in boardrooms, in PR classrooms, and at the Pentagon." - Jay Black, Editor, Journal of Mass Media Ethics "Ethics in Public Relations fills an important need at a time when the credibility of public relations (and some public relations practitioners and public relations firms) is under attack. In a manner that is never preachy or dogmatic, Fitzpatrick and Bronstein have put together a series of essays that have application across the public relations spectrum. They are sure to be informative and instructive both to long-time professionals and candidates for entry-level positions." - Harold Burson, Founding Chairman, Burson Marstellar "This book is both highly readable and long overdue. Fitzpatrick and Bronstein have produced a thoughtful, thorough, and very practical look at the ethical dimensions of public relations, not just in theory, but in everyday practice. The essays are sharp, witty, on-point and highly pragmatic. Their examples are relevant, their anecdotes purposeful. Given the state of the profession these days, it's difficult to see how students of public relations could call themselves current without first reading this smart collection of essays." - James S. O'Rourke IV, Professor and Director, The Eugene D. Fanning Center for Business Communication, University of Notre Dame "Fitzpatrick and Bronstein have for every public relations professional established a foundation to practice advocacy ethically. Practice settings may change, but Fitzpatrick and Bronstein demonstrate that the individual professional has an ongoing ethical imperative to advocate responsibly. Fitzpatrick's discussion of the PRSA Code of Ethics concept of advocacy (which she helped draft) breaks new and helpful ground, bringing clarity and substance to this crucial ingredient of most public relations practice." - James E. Lukaszewski, Chairman and President, The Lukaszewski Group Inc. Ethics in Public Relations: Responsible Advocacy is the first book to identify universal principles of responsible advocacy in public relations. In this engaging book, editors Kathy Fitzpatrick and Carolyn Bronstein bring together prominent authorities in the field to address theoretic and practical issues that illustrate the broad scope and complexity of responsible advocacy in 21st-century public relations. The collection explores such matters as the fragile line between ethical and legal public relations practices, ethical challenges in building relationships with increasingly diverse publics, the requirements of ethical advocacy online, ethical accountability in organizational settings, the special ethical obligations of nonprofit groups, and ethical mandates in cross-border public relations.

Advertising and Public Memory - Social, Cultural and Historical Perspectives on Ghost Signs (Paperback): Stefan Schutt, Sam... Advertising and Public Memory - Social, Cultural and Historical Perspectives on Ghost Signs (Paperback)
Stefan Schutt, Sam Roberts, Leanne White
R1,390 Discovery Miles 13 900 Ships in 12 - 19 working days

This is the first scholarly collection to examine the social and cultural aspects on the worldwide interest in the faded remains of advertising signage (popularly known as 'ghost signs'). Contributors to this volume examine the complex relationships between the signs and those who commissioned them, painted them, viewed them and view them today. Topics covered include cultural memory, urban change, modernity and belonging, local history and place-making, the crowd-sourced use of online mobile and social media to document and share digital artefacts, 'retro' design and the resurgence in interest in the handmade. The book is international and interdisciplinary, combining academic analysis and critical input from practitioners and researchers in areas such as cultural studies, destination marketing, heritage advertising, design, social history and commercial archaeology.

Explorations in Critical Studies of Advertising (Paperback): James F. Hamilton, Robert Bodle, Ezequiel Korin Explorations in Critical Studies of Advertising (Paperback)
James F. Hamilton, Robert Bodle, Ezequiel Korin
R1,377 Discovery Miles 13 770 Ships in 12 - 19 working days

This volume provides a thoughtful and wide-ranging exploration of approaches to the critical study of advertising. Current and impending practices of advertising have in many ways exceeded the grasp of traditional modes of critique, due at least in part to their being formulated in very different historical conditions. To begin to address this lag, this edited collection explores through critical discussion and application a variety of critical approaches to advertising. Authors address a variety of concrete examples in their chapters, drawing on existing research while presenting new findings where relevant. In order to maintain the relevance of this collection past this particular historical moment, however, chapters do not simply report on empirical work, but develop a theoretical argument.

Motivating SMEs to Cooperate and Internationalize - A Dynamic Perspective (Paperback): George Tesar, Zsuzsanna Vincze Motivating SMEs to Cooperate and Internationalize - A Dynamic Perspective (Paperback)
George Tesar, Zsuzsanna Vincze
R1,383 Discovery Miles 13 830 Ships in 12 - 19 working days

Interest in generally expanding the understanding of small and medium-sized enterprises, especially understanding their strategies and operations to enter international markets, is growing rapidly among researchers and academics globally. Government officials, regional and economic specialists, and international trade advisers are directly involved in assisting small and medium-sized enterprises in developing their international marketing expertise. Motivating SMEs to Cooperate and Internationalize consists of research studies, cases, and experiences obtained by researchers and academics from managers of small and medium-sized enterprises in Northern Europe as they worked closely with managers on issues and problems leading to internationalization of enterprises. This book will map not only the attempts of small and medium-sized enterprises in Northern Europe to enter foreign markets, but also to understand how researchers and academics can help small and medium-sized Northern European enterprisers achieve their objectives. This compilation of approaches, perspectives, and experiences will serve as a resource tool for researchers and academics active in international management training programs worldwide and help illustrate how to close the gap between publishing results of their findings and efforts to disseminate their findings among managers of small and medium-sized enterprises in their domains. This book is the first attempt to integrate results of research studies and practices as an illustration of how knowledge of small and medium-sized enterprises has evolved since the 1980s with the contributions of individual researchers and academics in Northern Europe. It will be of relevance to academics and researchers interested in working closely with small and medium-sized enterprises to meet their goals in entering international markets.

The SAGE Handbook of Political Advertising (Hardcover): Lynda Lee died April 13, 2011 Kaid, Christina Holtz-Bacha The SAGE Handbook of Political Advertising (Hardcover)
Lynda Lee died April 13, 2011 Kaid, Christina Holtz-Bacha
R4,815 Discovery Miles 48 150 Ships in 12 - 19 working days

The SAGE Handbook of Political Advertising provides a comprehensive view of the role political advertising plays in democracies around the world. Editors Lynda Lee Kaid and Christina Holtz-Bacha, along with an international group of contributors, examine the differences as well as the similarities of political advertising in established and evolving democratic governments. Key Features: Offers an international perspective: This Handbook examines the political television advertising process that has evolved in democracies around the world, including countries in Asia, Europe, Australia, Africa, Latin America, and North America. In addition, a comparative overview addresses the effects of political advertising on the voters and the systems of which it is a part. Provides comprehensive coverage: For each country presented, an analysis is given of its political advertising history, its cultural implications, the political and regulatory systems related to political advertising, the effects of media system structures, and the effects of new technologies. Includes examples from recent elections: The role specific candidate- or party-controlled television plays in a specific region's electoral process is examined. Original research on recent elections confirms the expanding significance of this form of political communication. This is an excellent resource for media professionals and practicing journalists, as well as a welcome addition to any academic library. It can also be used as a textbook for advanced undergraduate and graduate courses on Political Advertising in the fields of Political Science, Communication, Broadcasting, Journalism, and International Relations.

Words Have a Past - The English Language, Colonialism, and the Newspapers of Indian Boarding Schools (Paperback): Jane Griffith Words Have a Past - The English Language, Colonialism, and the Newspapers of Indian Boarding Schools (Paperback)
Jane Griffith
R624 Discovery Miles 6 240 Ships in 12 - 19 working days

For nearly 100 years, Indian boarding schools in Canada and the US produced newspapers read by white settlers, government officials, and Indigenous parents. These newspapers were used as a settler colonial tool, yet within these tightly controlled narratives there also existed sites of resistance. This book traces colonial narratives of language, time, and place from the nineteenth-century to the present day, post-Truth and Reconciliation Commission.

Corpus Linguistics and the Analysis of Sociolinguistic Change - Language Variety and Ideology in Advertising (Hardcover): Joan... Corpus Linguistics and the Analysis of Sociolinguistic Change - Language Variety and Ideology in Advertising (Hardcover)
Joan O'Sullivan
R4,469 Discovery Miles 44 690 Ships in 12 - 19 working days

Corpus Linguistics and the Analysis of Sociolinguistic Change demonstrates how particular styles and varieties of language are chosen and represented in the media, to reveal changing language ideologies and sociolinguistic change. Drawing on a corpus of ads broadcast on an Irish radio station between 1977 and 2017, this book shows how corpus linguistic tools can be creatively employed, in conjunction with frameworks and concepts such as audience and referee design and indexicality, and examines how accents and dialects (vernacular and prestige) are exploited in the ads across the decades. In addition, this book: illustrates the key principles of corpus design for sociolinguistics studies and offers a framework for future diachronic corpus studies of advertising on social media; provides a model for analysing corpus data at both inter-varietal and intra-varietal levels in terms of both accent and dialectal features and explores the efficacy of using particular corpus linguistic tools; identifies key factors which can be used by researchers as evidence for sociolinguistic change and links these factors to relevant theories and frameworks; demonstrates how corpus tools can be used to compare advertising discourse with naturally occurring discourse, with particular reference to markers of (pseudo) intimate discourse. Building on the growing body of research relating to variation and change in Irish English, this book is key reading for researchers and advanced students undertaking research within the areas of sociolinguistics and corpus linguistics.

Sport, Sponsorship and Public Health (Hardcover): Robin Ireland Sport, Sponsorship and Public Health (Hardcover)
Robin Ireland
R3,859 Discovery Miles 38 590 Ships in 12 - 19 working days

This book examines the development of sport sponsorship and its impact on global public health. It argues that sport governing bodies should not continue to treat fans solely as consumers, and that a more ethical approach should be taken to sport sponsorship. Drawing on research from sport studies, marketing and public health, the book presents a brief history of advertising and marketing in sport, including the importance of tobacco in the development of sport sponsorship, before exploring key aspects of the contemporary relationship between sport and corporate sponsors, including mega-events, digital technologies, and brand engagement. It offers an in-depth case study of sponsorship in the English Premier League - one of the world's most successful sporting properties - before considering how sport might be better regulated, now and in the future, to better protect the interests of fans and other stakeholders from a health perspective. The book features a number of insightful images showcasing sport sponsorship in connection with tobacco, mega-events, alcohol, junk food and drink, and gambling over the years. Addressing a topical and hugely important issue, this is important reading for students, researchers, practitioners and policy makers with an interest in sport business and management, the ethics of sport, physical activity and health, event studies, marketing or public health.

Advertising in the Aging Society - Understanding Representations, Practitioners, and Consumers in Japan (Hardcover, 1st ed.... Advertising in the Aging Society - Understanding Representations, Practitioners, and Consumers in Japan (Hardcover, 1st ed. 2016)
Florian Kohlbacher, Michael Prieler
R2,844 R1,881 Discovery Miles 18 810 Save R963 (34%) Ships in 12 - 19 working days

Population aging is a powerful megatrend affecting many countries around the world. This demographic shift has vast effects on societies, economies and businesses, and thus also for the advertising industry. Advertising in the Aging Society presents insights from a large-scale content analysis as well as questionnaire surveys among advertising practitioners and consumers in Japan. As the most aged society in the world, Japan lends itself as particularly suitable to study the implications of population aging. This book shows that older people, and especially older women, are highly underrepresented in advertising and are generally portrayed in stereotypical, albeit not necessarily unfavorable ways. This is despite the fact that advertising practitioners have a generally positive view towards using older models, even though only for an older target audience. Finally the book explore how both younger and older consumers perceive the representation of older people in advertising as stereotypical and partly negative, and are willing to boycott companies portraying older people negatively.

Manipulating Images - World War II Mobilization of Women through Magazine Advertising (Paperback): Tawnya J Adkins Covert Manipulating Images - World War II Mobilization of Women through Magazine Advertising (Paperback)
Tawnya J Adkins Covert
R1,311 Discovery Miles 13 110 Ships in 12 - 19 working days

Manipulating Images: World War II Mobilization of Women through Magazine Advertising explores gendered and class-based representations of American women in women's magazine advertisements published during the period surrounding the Second World War. Focusing on the interrelationships among political, economic, and social forces in the construction of prevailing cultural images and gender roles for women in society, the book examines both the process of creating and the resulting content of wartime mobilization messages found in magazine advertising aimed at American women. The unique circumstances of the Second World War provide a window where the continuous, but normally implicit interactions among the social forces which construct class-differentiated gendered expectations for women in society are revealed, recorded, and made accessible for study. During this period, the federal government altered the prevailing media representations of women and women's roles in response to widespread labor shortages stemming from the movement of male workers into the armed forces and increased demand for military and consumer goods. The advertising industry, business leaders, and media representatives cooperated with the federal government in the creation of labor mobilization and other wartime campaigns. Two types of data are examined to assess the changing nature of the relationships among government, business, and media and the resulting media images and messages regarding women's roles. First, the study explores archived government documents that illuminate the relationships among government, business, and media as they responded to the needs and conditions of war. Second, this book examines advertisements published in women's magazines before, during, and following the Second World War.

Psychological Warfare and Deception - What You Need to Know about Human Behavior, Dark Psychology, Propaganda, Negotiation,... Psychological Warfare and Deception - What You Need to Know about Human Behavior, Dark Psychology, Propaganda, Negotiation, Manipulation, and Persuasion (Hardcover)
Neil Morton
R818 R718 Discovery Miles 7 180 Save R100 (12%) Ships in 10 - 15 working days
The Creative Brief Blueprint - Crafting Strategy That Generates More Effective Advertising (Paperback): Kevin McTigue, Derek... The Creative Brief Blueprint - Crafting Strategy That Generates More Effective Advertising (Paperback)
Kevin McTigue, Derek Rucker
R487 R454 Discovery Miles 4 540 Save R33 (7%) Ships in 10 - 15 working days
Advertising in MENA Goes Digital (Hardcover): Ilhem Allagui Advertising in MENA Goes Digital (Hardcover)
Ilhem Allagui
R4,472 Discovery Miles 44 720 Ships in 12 - 19 working days

An inside story of local, regional and global advertising in the Middle East. Grounded in empirical research and theories, this book explores the evolution of advertising practices, audiences, digital media and communication technologies in increasingly complex MENA environments. Advertising in MENA Goes Digital draws on empirical research and theories to explore how the adoption of digital technology in the Middle East and North Africa, through information and communication technologies, social media and mobile, have shaped creative advertising solutions. Through key case studies of marketing in the pan-Arab market from regional and global brands as Procter & Gamble, Olay, Vimto, and MTV Arabia, the book sheds light on the intricate relationship between technological and societal development and advertising practice. It examines cultural constituents such as humor, religion and gender, political advertising driven by the new wave of democracy in the region and digital activism, technological and digital transformations and the economic ways advertising support new media start-ups. Supported by examples and campaigns, the book discusses the way global or regional brands standardized or localized their messaging while adopting international techniques but market-oriented solutions. The book will key reading for scholars and students in advertising, marketing, business, journalism, cultural studies and media in addition to Middle East Studies. It is also an essential text for media and marketing communication industry professionals, and will appeal to those interested in the global-local dichotomy and promotional communications.

Show Sold Separately - Promos, Spoilers, and Other Media Paratexts (Paperback, New): Jonathan Gray Show Sold Separately - Promos, Spoilers, and Other Media Paratexts (Paperback, New)
Jonathan Gray
R791 Discovery Miles 7 910 Ships in 12 - 19 working days

Highlights the trailers, merchandising and cultural conversations that shape our experiences of film and television It is virtually impossible to watch a movie or TV show without preconceived notions because of the hype that precedes them, while a host of media extensions guarantees them a life long past their air dates. An onslaught of information from print media, trailers, internet discussion, merchandising, podcasts, and guerilla marketing, we generally know something about upcoming movies and TV shows well before they are even released or aired. The extras, or "paratexts," that surround viewing experiences are far from peripheral, shaping our understanding of them and informing our decisions about what to watch or not watch and even how to watch before we even sit down for a show. Show Sold Separately gives critical attention to this ubiquitous but often overlooked phenomenon, examining paratexts like DVD bonus materials for The Lord of the Rings, spoilers for Lost, the opening credits of The Simpsons, Star Wars actions figures, press reviews for Friday Night Lights, the framing of Batman Begins, the videogame of The Thing, and the trailers for The Sweet Hereafter. Plucking these extra materials from the wings and giving them the spotlight they deserve, Jonathan Gray examines the world of film and television that exists before and after the show.

Exploring Cultural Value - Contemporary Issues for Theory and Practice (Hardcover): Kim Lehman, Ian Fillis, Mark Wickham Exploring Cultural Value - Contemporary Issues for Theory and Practice (Hardcover)
Kim Lehman, Ian Fillis, Mark Wickham
R2,897 Discovery Miles 28 970 Ships in 10 - 15 working days

Exploring Cultural Value presents ground breaking new research on the use of the cultural value lens to explain and investigate those areas of society where art and culture can have an impact or add value, beyond economic measures. The book develops and advances existing concepts around cultural value, and thus provides a deeper understanding of the impacts and value of the arts and cultural sectors. Contributions bridge academic disciplines and the current discourse of policy-makers, with sections exploring ways of thinking about cultural value, current developments in the field, and challenges for the future. Key themes illustrated throughout include alternative conceptual frameworks of cultural value, national/regional/urban perspectives, evidence from practice, and discussion of how the challenges facing the sectors can be addressed. Exploring Cultural Value combines academic research, case studies, and practitioner perspectives, making a robust and accessible contribution grounded in real world practice. It is a crucial resource for academics, practitioners and policy makers with an interest in the arts, and provides valuable insights into a facet of human endeavour all of us believe to be vital to society.

Quantitative Research Methods in Consumer Psychology - Contemporary and Data Driven Approaches (Hardcover): Paul Hackett Quantitative Research Methods in Consumer Psychology - Contemporary and Data Driven Approaches (Hardcover)
Paul Hackett
R4,019 Discovery Miles 40 190 Ships in 12 - 19 working days

Quantitative consumer research has long been the backbone of consumer psychology producing insights with peerless validity and reliability. This new book addresses a broad range of approaches to consumer psychology research along with developments in quantitative consumer research. Experts in their respective fields offer a perspective into this rapidly changing discipline of quantitative consumer research. The book focuses on new techniques as well as adaptations of traditional approaches and addresses ethics that relate to contemporary research approaches. The text is appropriate for use with university students at all academic levels. Each chapter provides both a theoretical grounding in its topic area and offers applied examples of the use of the approach in consumer settings. Exercises are provided at the end of each chapter to test student learning. Topics covered are quantitative research techniques, measurement theory and psychological scaling, mapping sentences for planning and managing research, using qualitative research to elucidate quantitative research findings, big data and its visualization, extracting insights from online data, modeling the consumer, social media and digital market analysis, connectionist modeling of consumer choice, market sensing and marketing research, preparing data for analysis;, and ethics. The book may be used on its own as a textbook and may also be used as a supplementary text in quantitative research courses.

Consumer Behavior and Advertising Involvement - Selected Works of Herbert E. Krugman (Paperback): Edward P. Krugman Consumer Behavior and Advertising Involvement - Selected Works of Herbert E. Krugman (Paperback)
Edward P. Krugman
R1,707 Discovery Miles 17 070 Ships in 12 - 19 working days

This book is an honor to the many important contributions of Herbert Krugman, past president of APA, The Division of Consumer Psychology and The Association for Public Opinions Research. This reader contains his selected works in Consumer Behavior and Advertising which combine insights from Cognitive Psychology, Social Psychology and Survey Methodology. William Wells, University of Minnesota, has provided the foreword and section overviews for the book which will help it appeal to all academics and students of consumer research.

Hug Your Customers - The Proven Way to Personalize Sales and Achieve Astounding Results (Hardcover): Jack Mitchell Hug Your Customers - The Proven Way to Personalize Sales and Achieve Astounding Results (Hardcover)
Jack Mitchell
R744 R656 Discovery Miles 6 560 Save R88 (12%) Ships in 10 - 15 working days

Refreshed and updated With an all-new preface and additional material, Mitchell's HUG YOUR CUSTOMERS continues to bring customer service to a whole new level. Includes new passages on how, in the thicks of the recession, he purchased a bankrupt company and transformed it into a raging success from 3,000 miles away.
A master of customer service reveals his secrets for developing long lasting business relationships and customer loyalty by making business personal.
Hug Your Customers is about customer service and how Jack Mitchell has practiced it by extending "hugs"--unexpected extras, from knowing each customers name, along with their family members and clothing preferences to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension "Shop at Mitchells"). Mitchell looks at sales as being about something other than the product. You're not selling clothing, you're selling the relationship. That's why on Saturdays, many people come to Mitchell's just to see what's going on. In the summer, he's giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse's and kids' names, clothing preferences and last purchase. Jack Mitchell is a natural story teller and his folksy, homespun style will appeal and educate.
There are several stories that Jack will tell that illustrate these kinds of hugs that exemplify outstanding customer service. Chapters include:

Hugging 101 The Three E's From Three Suits to Three Thousand Pick Your Game The Big Secret Everybody Gets It, Everybody Does It Game Day You Train Dogs, You Educate People I Love Mistakes The Power of New The Formula

The Multi Business Model Innovation Approach - Part 1 (Hardcover): Peter Lindgren The Multi Business Model Innovation Approach - Part 1 (Hardcover)
Peter Lindgren
R2,881 Discovery Miles 28 810 Ships in 12 - 19 working days

It is argued in most academic literature that Business Model (BM) is a general model for how any business runs or should be run, it is the "blueprint of the business". Conversely we argue that no business has just one BM, one model on which it runs all its business or intends to run its business. In other words the BM can be used for "as-is" and the "to-be" businesses. However our research, in contrast to the other BM frameworks, indicates that businesses have more BMs - both "as-is" and "to-be" BMs - the multi business model approach. This was already theoretically indicated by Markides and Charitou in 2004, and again in the Casadesus-Masanell and Ricart model of 2010, but sadly no one in the BM community has followed up on this since then. It could have made a breakthrough in our understanding of BMs, Business Model Innovation (BMI) and Strategic BMI. The Multi Business Model Innovation Approach addresses the concerns in the BM community and in BMI practice to just focus on the ideation and conceptualization of BMs. "BM canvassing", innovating BM building blocks or BM dimensions when carrying out BMI, so-called "blind business model innovation", is not sufficient to run and understand a business today. BMs and BMI must address all the different levels in a business. All BMs are objects to BMI and should be used to maximize the performance and sustainability of the business. The core business and all levels BMs, such as BM dimension components, BM dimensions, BM portfolio, and Business Model Ecosystem (BMES), should all be considered for BMI. The book addresses and documents a gap in BM research and the BM community - but also proposes a generic definition and language of a BM and BMI layers. The significance and importance of this work is related to significant and unexplored possibilities that BMI offers today, and can offer tomorrow. When we thoroughly understand all levels, dimensions and components of the business and its business models, and we are able to communicate, work and innovate with business models at all levels together, then a next step in BM and BMI research and practice can be taken. It is proposed that any BMs are related to seven dimensions- value proposition, user and/or customer, value chain functions (internal), competence, network, relations and value formulae. It is further proposed that seven different levels of a BMI from the most detailed level - the BM dimension component - to the BM dimension, BM, BM portfolio, business, and the vertical and horizontal business model ecosystem layer - and these can be objects to BMI. Conceptually, the Business Model Cube was formed using the seven dimensions which could be used both in a 2D and a 3D version.

Adland - A Global History of Advertising (Hardcover, Re-issue): Mark Tungate Adland - A Global History of Advertising (Hardcover, Re-issue)
Mark Tungate
R3,306 Discovery Miles 33 060 Ships in 10 - 15 working days

Adland is a ground-breaking examination of modern advertising, from its origins and evolution to the current advertising landscape. Bestselling author and journalist Mark Tungate examines key developments in advertising, from copy adverts, radio and television, to the opportunities afforded by the explosion of digital media and then interviews leading names in advertising today, including Jean-Marie Dru, Sir Alan Parker, Sir John Hegarty and Sir Martin Sorrell, as well as 20th century industry luminaries such as Phil Dusenberry and George Lois. Exploring the roots of the advertising industry in New York and London, from Hopkins and Lasker to the Mad Men of the 50s, Tungate then covers today's big communication groups and the emerging markets of Eastern Europe, Asia and Latin America. Adland offers a comprehensive examination of a global industry and suggests ways in which it is likely to develop in the future.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
The Splendid and the Vile - A Saga of…
Erik Larson Hardcover R932 R716 Discovery Miles 7 160
The Making of an Indian Ocean…
Ravi Palat Hardcover R4,244 Discovery Miles 42 440
The Complete Website Planning Guide - A…
Darryl King Hardcover R609 Discovery Miles 6 090
The Imperial Roman Economy
George Maher Hardcover R591 Discovery Miles 5 910
Build Better Products
Laura Klein Paperback R1,538 Discovery Miles 15 380
Material Cultures of Childhood in Second…
Gabriel Moshenska Hardcover R1,129 Discovery Miles 11 290
How to Design Your Own Dress Patterns…
Adele Margolis Hardcover R842 Discovery Miles 8 420
SAS: Rogue Heroes - The Authorized…
Ben MacIntyre Paperback  (1)
R313 R287 Discovery Miles 2 870
Making Needle-Felted Animals - Over 20…
Steffi Stern, Sophie Buckley Paperback R525 R479 Discovery Miles 4 790
Design for Care - Innovating Healthcare…
Peter Jones Paperback R1,295 Discovery Miles 12 950

 

Partners