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Books > Business & Economics > Business & management > Sales & marketing > Advertising

Syria's Democratic Years - Citizens, Experts, and Media in the 1950s (Paperback): Kevin W Martin Syria's Democratic Years - Citizens, Experts, and Media in the 1950s (Paperback)
Kevin W Martin
R840 Discovery Miles 8 400 Ships in 12 - 17 working days

The years 1954-1958 in Syria are popularly known as "The Democratic Years," a brief period of civilian government before the consolidation of authoritarian rule. Kevin W. Martin provides a cultural history of the period and argues that the authoritarian outcome was anything but inevitable. Examining the flourishing broadcast and print media of the time, he focuses on three public figures, experts whose professions-law, the military, and medicine-projected modernity and modeled the new Arab citizen. This experiment with democracy, however abortive, offers a model of governance from Syria's historical experience that could serve as an alternative to dictatorship.

The Client Stampede (Paperback): Julie Guest The Client Stampede (Paperback)
Julie Guest
R522 Discovery Miles 5 220 Ships in 10 - 15 working days
Faked in China - Nation Branding, Counterfeit Culture, and Globalization (Hardcover): Fan Yang Faked in China - Nation Branding, Counterfeit Culture, and Globalization (Hardcover)
Fan Yang
R2,068 R1,920 Discovery Miles 19 200 Save R148 (7%) Ships in 12 - 17 working days

Faked in China is a critical account of the cultural challenge faced by China following its accession to the World Trade Organization in 2001. It traces the interactions between nation branding and counterfeit culture, two manifestations of the globalizing Intellectual Property Rights (IPR) regime that give rise to competing visions for the nation. Nation branding is a state-sanctioned policy, captured by the slogan "From Made in China to Created in China," which aims to transform China from a manufacturer of foreign goods into a nation that creates its own IPR-eligible brands. Counterfeit culture is the transnational making, selling, and buying of unauthorized products. This cultural dilemma of the postsocialist state demonstrates the unequal relations of power that persist in contemporary globalization.

Brand Positioning - Connecting Marketing Strategy and Communications (Paperback): Erik Kostelijk, Karel Jan Alsem Brand Positioning - Connecting Marketing Strategy and Communications (Paperback)
Erik Kostelijk, Karel Jan Alsem
R1,211 Discovery Miles 12 110 Ships in 9 - 15 working days

Brand Positioning is an English translation of an exceptionally well-renowned Dutch textbook, which provides a practical approach to analysing, defining and developing a brand's positioning strategy. Divided into three key parts, the book works step-by-step through the creation of an effective marketing strategy, combining an academic approach with the strategic and operational guidelines, tools and techniques required. Unlike other textbooks, it has a unique focus on the relationship between branding, marketing and communications, exploring brand values, brand identity and brand image, and analysing how these can be transformed into a successful positioning strategy, using international case studies, examples and practical exercises. This textbook will be core reading for advanced undergraduate and postgraduate students of marketing strategy, branding, marketing communications and consumer behaviour. It will also be of great value to marketing and communications professionals looking to develop and maintain their company's brand.

Gender and Public Relations - Critical Perspectives on Voice, Image and Identity (Paperback): Christine Daymon, Kristin... Gender and Public Relations - Critical Perspectives on Voice, Image and Identity (Paperback)
Christine Daymon, Kristin Demetrious
R1,588 Discovery Miles 15 880 Ships in 12 - 17 working days

Although there is a small body of feminist scholarship that problematizes gender in public relations, gender is a relatively undefined area of thinking in the field and there have been few serious studies of the socially constructed roles defining women and men in public relations. This book is positioned within the critical public relations stream. Through the prism of 'gender and public relations', it examines not only the manipulatory, but also the emancipatory, subversive and transformatory potential of public relations for the construction of meaning. Its focus is on the dynamic interrelationships arising from public relations activities in society and the gendered, lived experiences of people working in the occupation of public relations. There are many previously unexplored areas within and through public relations which the book examines. These include: the production of social meaning and power relations advocacy and activist campaigns for social and political change the negotiation of identity, diversity and cultural practice celebrity, bodies, fashion and harassment in the workplace notions of managing reputation and communicating policy. In extending the field of inquiry, this edited collection highlights how gender is accomplished and transformed, and, thus how power is exercised and inequality (re)produced or challenged in public relations. The book will expand thinking about power relations and privilege for both women and men and how these are affected by the interplay of social, cultural and institutional practices. Winner of the Outstanding Book PRide Award, awarded by the National Communication Association (NCA).

Not Another Pair of Shoes - Building Your Brand's Story and Purpose (Paperback): Alexander Novicov Not Another Pair of Shoes - Building Your Brand's Story and Purpose (Paperback)
Alexander Novicov
R372 R325 Discovery Miles 3 250 Save R47 (13%) Ships in 10 - 15 working days
Advertising Transformed - The New Rules for the Digital Age (Hardcover, Re-issue): Fons Van Dyck Advertising Transformed - The New Rules for the Digital Age (Hardcover, Re-issue)
Fons Van Dyck
R2,374 Discovery Miles 23 740 Ships in 12 - 17 working days

Advertising Transformed is the ultimate guide to advertising in the 21st century. In an advertising world transformed by digital technology it sets out what current and would-be admen and women need to know to create advertising that works. Branding expert and Managing Director of Think BBDO, Fons Van Dyck, synthesizes the latest thinking about advertising into a digestible list of rules to create a best practice guide to succeeding in the industry. It covers some of the key issues affecting advertising professionals today and focuses in particular on how advertisers can engage with increasingly empowered consumers on multiple channels on a global and local scale. Backed by case studies of Effie award winning campaigns from brands such as Evian, Mercedes and IBM, Advertising Transformed provides readers with the insights and expertise to meet the changing requirements of modern advertising and devise exciting campaigns that prove its continuing value.

9/11 and the Visual Culture of Disaster (Hardcover): Thomas Stubblefield 9/11 and the Visual Culture of Disaster (Hardcover)
Thomas Stubblefield
R1,687 Discovery Miles 16 870 Ships in 12 - 17 working days

The day the towers fell, indelible images of plummeting rubble, fire, and falling bodies were imprinted in the memories of people around the world. Images that were caught in the media loop after the disaster and coverage of the attack, its aftermath, and the wars that followed reflected a pervasive tendency to treat these tragic events as spectacle. Though the collapse of the World Trade Center was "the most photographed disaster in history," it failed to yield a single noteworthy image of carnage. Thomas Stubblefield argues that the absence within these spectacular images is the paradox of 9/11 visual culture, which foregrounds the visual experience as it obscures the event in absence, erasure, and invisibility. From the spectral presence of the Tribute in Light to Art Spiegelman's nearly blank New Yorker cover, and from the elimination of the Twin Towers from television shows and films to the monumental cavities of Michael Arad's 9/11 memorial, the void became the visual shorthand for the incident. By examining configurations of invisibility and erasure across the media of photography, film, monuments, graphic novels, and digital representation, Stubblefield interprets the post-9/11 presence of absence as the reaffirmation of national identity that implicitly laid the groundwork for the impending invasions of Iraq and Afghanistan.

Adland - A Global History of Advertising (Hardcover, Re-issue): Mark Tungate Adland - A Global History of Advertising (Hardcover, Re-issue)
Mark Tungate
R2,800 Discovery Miles 28 000 Ships in 12 - 17 working days

Adland is a ground-breaking examination of modern advertising, from its origins and evolution to the current advertising landscape. Bestselling author and journalist Mark Tungate examines key developments in advertising, from copy adverts, radio and television, to the opportunities afforded by the explosion of digital media and then interviews leading names in advertising today, including Jean-Marie Dru, Sir Alan Parker, Sir John Hegarty and Sir Martin Sorrell, as well as 20th century industry luminaries such as Phil Dusenberry and George Lois. Exploring the roots of the advertising industry in New York and London, from Hopkins and Lasker to the Mad Men of the 50s, Tungate then covers today's big communication groups and the emerging markets of Eastern Europe, Asia and Latin America. Adland offers a comprehensive examination of a global industry and suggests ways in which it is likely to develop in the future.

Brains on Fire - Igniting Powerful, Sustainable, Word of Mouth Movements (Hardcover): R. Phillips Brains on Fire - Igniting Powerful, Sustainable, Word of Mouth Movements (Hardcover)
R. Phillips
R585 R451 Discovery Miles 4 510 Save R134 (23%) Ships in 12 - 17 working days

Develop and harness a powerful, sustainable word-of-mouth movement

How did the 360-year-old scissor company, Fiskars, double its profit in key markets just by realizing its customers had already formed a community of avid scrapbookers? How is Best Buy planning to dominate the musical instruments market? By understanding the Brains on Fire model of tapping movements and stepping away from the old-school marketing "campaign" mentality.

Brains on Fire offers original, practical and actionable steps for creating a word-of-mouth movement for corporations, products, services, and organizations. It takes you step-by-step through the necessary actions needed to start your own authentic movement.Develop and harness a powerful, sustainable, word-of-mouth movementDescribes 10 lessons to master and create a powerful, sustainable movementThe Brains on Fire blog is often ranked in the top 100 of AdAge's Power 150 Marketing Blogs

Advertising Transformed - The New Rules for the Digital Age (Paperback): Fons Van Dyck Advertising Transformed - The New Rules for the Digital Age (Paperback)
Fons Van Dyck
R834 Discovery Miles 8 340 Ships in 12 - 17 working days

Advertising Transformed is the ultimate guide to advertising in the 21st century. In an advertising world transformed by digital technology it sets out what current and would-be admen and women need to know to create advertising that works. Branding expert and Managing Director of Think BBDO, Fons Van Dyck, synthesizes the latest thinking about advertising into a digestible list of rules to create a best practice guide to succeeding in the industry. It covers some of the key issues affecting advertising professionals today and focuses in particular on how advertisers can engage with increasingly empowered consumers on multiple channels on a global and local scale. Backed by case studies of Effie award winning campaigns from brands such as Evian, Mercedes and IBM, Advertising Transformed provides readers with the insights and expertise to meet the changing requirements of modern advertising and devise exciting campaigns that prove its continuing value.

Advertising and Anthropology - Ethnographic Practice and Cultural Perspectives (Paperback, English): Robert J Morais, Timothy... Advertising and Anthropology - Ethnographic Practice and Cultural Perspectives (Paperback, English)
Robert J Morais, Timothy deWaal Malefyt
R1,130 Discovery Miles 11 300 Ships in 12 - 17 working days

Examining theory and practice, "Advertising and Anthropology" is a lively and important contribution to the study of organizational culture, consumption practices, marketing to consumers and the production of creativity in corporate settings. The chapters reflect the authors' extensive lived experienced as professionals in the advertising business and marketing research industry. Essays analyze internal agency and client meetings, competitive pressures and professional relationships and include multiple case studies. The authors describe the structure, function and process of advertising agency work, the mediation and formation of creativity, the centrality of human interactions in agency work, the production of consumer insights and industry ethics. Throughout the book, the authors offer concrete advice for practitioners.
"Advertising and Anthropology" is written by anthropologists for anthropologists as well as students and scholars interested in advertising and related industries such as marketing, marketing research and design.

Research in Consumer Behavior (Hardcover): Russell W. Belk, Linda Scott, Soren Askegaard Research in Consumer Behavior (Hardcover)
Russell W. Belk, Linda Scott, Soren Askegaard; Series edited by Russell W. Belk
R3,993 Discovery Miles 39 930 Ships in 12 - 17 working days

This volume presents selected papers from the 7th Annual Consumer Culture Theory Conference held at Oxford University in August, 2012. The 18 papers in the volume together capture the latest research within this qualitative paradigm of consumer studies. Topics addressed cover a wide gamut including immigrant consumption experiences, gift-giving, sharing, transgressive gender roles, attachments to special possessions in online games and real life, the homeless consumer experience, disposition of possessions, privacy, metaphor analysis, sustainable consumption, alcohol consumption, cosmetics usage, and the negative consequences of sponsoring children in the less affluent world.

Show Sold Separately - Promos, Spoilers, and Other Media Paratexts (Paperback, New): Jonathan Gray Show Sold Separately - Promos, Spoilers, and Other Media Paratexts (Paperback, New)
Jonathan Gray
R744 Discovery Miles 7 440 Ships in 12 - 17 working days

Highlights the trailers, merchandising and cultural conversations that shape our experiences of film and television It is virtually impossible to watch a movie or TV show without preconceived notions because of the hype that precedes them, while a host of media extensions guarantees them a life long past their air dates. An onslaught of information from print media, trailers, internet discussion, merchandising, podcasts, and guerilla marketing, we generally know something about upcoming movies and TV shows well before they are even released or aired. The extras, or "paratexts," that surround viewing experiences are far from peripheral, shaping our understanding of them and informing our decisions about what to watch or not watch and even how to watch before we even sit down for a show. Show Sold Separately gives critical attention to this ubiquitous but often overlooked phenomenon, examining paratexts like DVD bonus materials for The Lord of the Rings, spoilers for Lost, the opening credits of The Simpsons, Star Wars actions figures, press reviews for Friday Night Lights, the framing of Batman Begins, the videogame of The Thing, and the trailers for The Sweet Hereafter. Plucking these extra materials from the wings and giving them the spotlight they deserve, Jonathan Gray examines the world of film and television that exists before and after the show.

Advertising - Concept and Copy (Paperback, Third Edition): George Felton Advertising - Concept and Copy (Paperback, Third Edition)
George Felton
R1,605 Discovery Miles 16 050 Ships in 12 - 17 working days

A classic text now in a new edition, George Felton s Advertising: Concept and Copy is an innovative approach to advertising creativity. It covers the entire conceptual process, from developing smart strategy to executing it with strong ads from what to say to how to say it.

Part 1, Strategies, operates on the premise that the idea beneath an ad s surface determines its success. This first section shows how to research products, understand consumer behavior, analyze audiences, and navigate marketplace realities, then how to write creative briefs that focus this strategic analysis into specific advertising objectives. Part 2, Executions, explains how to put strategy into play. It discusses the tools at a copywriter s command creating a distinctive brand voice, telling stories, using language powerfully and originally as well as the wide variety of media and advertising genres that carry and help shape messages. But great executions are elusive. So Part 3, the Toolbox, gives advice about how to think creatively, then presents an array of problem-solving tools, a series of techniques that advertisers have used repeatedly to produce exceptional work.

In brief, this book shows how to find strong selling ideas and how to express them in fresh, memorable, persuasive ways. The new edition features greatly expanded discussions of guerrilla advertising, interactive advertising, brand voice, storytelling, and the use of social media. Hundreds of ads in full color, both in the book and on an accompanying Web site, demonstrate the best in television, radio, print, and interactive advertising. Advertising: Concept and Copy is the most comprehensive text in its field, combining substantial discussion of both strategy and technique with an emphasis on the craft of writing not found elsewhere. It is truly a writer s copywriting text."

Buyology - Truth and Lies About Why We Buy (Paperback): Martin Lindstrom Buyology - Truth and Lies About Why We Buy (Paperback)
Martin Lindstrom; Foreword by Paco Underhill 2
R451 R341 Discovery Miles 3 410 Save R110 (24%) Ships in 10 - 15 working days

How much do we know about why we buy? What truly influences our decisions in today's message-cluttered world? An eye-grabbing advertisement, a catchy slogan, an infectious jingle? Or do our buying decisions take place below the surface, so deep within our subconscious minds, we're barely aware of them?
In BUYOLOGY, Lindstrom, who was voted one of Time Magazine's most influential people of 2009, presents the astonishing findings from his groundbreaking, three-year, seven-million-dollar neuromarketing study, a cutting-edge experiment that peered inside the brains of 2,000 volunteers from all around the world as they encountered various ads, logos, commercials, brands, and products. His startling results shatter much of what we have long believed about what seduces our interest and drives us to buy. Among the questions he explores:
Does sex actually sell? To what extent do people in skimpy clothing and suggestive poses persuade us to buy products?
Despite government bans, does subliminal advertising still surround us - from bars to highway billboards to supermarket shelves?
Can "Cool" brands, like iPods, trigger our mating instincts?
Can other senses - smell, touch, and sound - be so powerful as to physically arouse us when we see a product?
Do companies copy from the world of religion and create rituals - like drinking a Corona with a lime - to capture our hard-earned dollars?
Filled with entertaining inside stories about how we respond to such well-known brands as Marlboro, Nokia, Calvin Klein, Ford, and American Idol, BUYOLOGY is a fascinating and shocking journey into the mind of today's consumer that will captivate anyone who's been seduced - or turned off - by marketers' relentless attempts to win our loyalty, our money, and our minds.

Advertising and the Transformation of Screen Cultures (Paperback): Bo Florin, Patrick Vonderau, Yvonne Zimmermann Advertising and the Transformation of Screen Cultures (Paperback)
Bo Florin, Patrick Vonderau, Yvonne Zimmermann
R2,248 Discovery Miles 22 480 Ships in 12 - 17 working days

Advertising has played a central role in shaping the history of modern media. While often identified with American consumerism and the rise of the 'Information Society', motion picture advertising has been part of European visual culture since the late nineteenth century. With the global spread of ad agencies, moving image advertisements became a privileged cultural form to make people experience the qualities and uses of branded commodities, to articulate visions of a 'good life', and to incite social relationships. Abandoning a conventional delineation of fields by medium, country, or period, this book suggests a lateral view. It charts the audiovisual history of advertising by focussing on objects (products and services), screens (exhibition, programming, physical media), practices (production, marketing), and intermediaries (ad agencies). In this way, the book develops new historical, methodological, and theoretical perspectives.

The Global Advertising Regulation Handbook (Paperback): Mary Alice Shaver, Soontae An The Global Advertising Regulation Handbook (Paperback)
Mary Alice Shaver, Soontae An
R1,805 Discovery Miles 18 050 Ships in 12 - 17 working days

Advertising is an important and visible component of marketing, competition, and consumer awareness. As many companies grow and expand to serve multinational audiences worldwide, there is a concomitant need to understand culture, customs and regulation in the world markets. Not only businesses but consumers and students as well need to understand the workings of advertising and its regulation in worldwide markets. This book is designed to fill this need for students and professionals. The book takes a thorough and critical view of the process in 21 countries, representing four continents of developed countries. An important feature of this handbook is the consistent, carefully plotted format of each chapter, facilitating easy access to key information. For each country, the chapters cover the following: form of government history of regulation along with current operating regulation systems route/manner in which cases are brought forward to regulating bodies advertising codes, if any, and how they work amount of money spent on advertising by year consumerism and its role in advertising specific regulation of advertising to children, health advertising and tobacco advertising sanctions and control of advertising found inadmissible position of commercial speech in country--if any Countries included are Argentina, Australia, Canada, Chile, China/Hong Kong, Colombia, Belgium, Brazil, Denmark, Finland, France, Japan, Korea, Mexico, Peru, Portugal, Spain, Sweden, the United States, and the United Kingdom. Each chapter's contributing author is a known expert in advertising with a particular insight on that country's language, culture, and advertising industry.

Food Advertising and Childhood Obesity - Examining Food Type, Brand Mascot Physique, Health Message, and Media (Hardcover):... Food Advertising and Childhood Obesity - Examining Food Type, Brand Mascot Physique, Health Message, and Media (Hardcover)
Fariba Esmaeilpour, Mitra Shabani Nashtaee
R1,546 Discovery Miles 15 460 Ships in 12 - 17 working days

This book explores the ways in which the environmental factor of advertising can influence children's food choice and health status, and how it contributes to the significant public health issue of childhood obesity. Food Advertising and Childhood Obesity seeks to gain a better understanding of children's food choice based on children's exposure to different advertising by analyzing food type, brand mascot physique, health messages, and media. The book begins by reviewing the ways in which children become consumers and the role of advertising in this process. It then explores a range of advertising variables in children's food choice and consumption. This includes theoretical and practical discussion of foods and brand mascots, health messages embodied in food advertising, and comparisons of the effects of different advertising based on entertainment level, such as using new media to present 'advergames' supported by television advertising. Each chapter is supported with relevant theories and a research summary is presented on each topic for clarification. The book also introduces some ways of constructive working with children and concludes with a chapter dedicated to market research and children. Written for students and practitioners of marketing, market research, and advertising, especially within the global food industry, this book offers readers a new approach to understanding child food choice and consumption that will inform effective corporate social responsibility strategies to address this issue.

Marketing Communications - Integrating Online and Offline, Customer Engagement and Digital Technologies (Hardcover, 7th Revised... Marketing Communications - Integrating Online and Offline, Customer Engagement and Digital Technologies (Hardcover, 7th Revised edition)
P.R. Smith, Ze Zook
R4,191 Discovery Miles 41 910 Ships in 12 - 17 working days

"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." Dave Chaffey, Co-founder and Content Director, Smart Insights This book has the strongest focus of online and offline integration of any marketing communications textbook. A blended approach to marketing is in its DNA. Compared to the competition that too often uses a bolts-on approach to integration, this book is essential for giving students the precise skills employers will look for - to be able to implement genuinely integrated marketing campaigns. This new, seventh edition combines professional and academic expertise to ground big picture theory into real-world case studies, drawing from cutting-edge global companies like Snapchat and Spotify, that will teach students the why behind the how. With increased focus on social media and the latest digital technologies, this new edition will teach students: - How AI, the Internet of Things, Big Data, AR/VR and marketing automation can be used successfully in campaigns - The opportunity and risks of social media - How to navigate ethical and data management challenges - How to use the current preferred digital marketing tools and technology Covering the key themes of customer engagement, experience and journey, this book will allow students to become truly confident working in an environment of ongoing technological transformation. Online resources include lecture slides for each chapter, multiple choice question banks and video reviews.

Digital Sport Marketing - Concepts, Cases and Conversations (Paperback): Alan Seymour, Paul Blakey Digital Sport Marketing - Concepts, Cases and Conversations (Paperback)
Alan Seymour, Paul Blakey
R1,293 Discovery Miles 12 930 Ships in 12 - 17 working days

Digital sport marketing is a new, dynamic and rapidly evolving area that is having a profound impact on contemporary sport business. This is the only textbook to introduce core principles and best practice in digital sports marketing, focusing on key issues, emerging topics and practical techniques. The book surveys the new international digital landscape in sport business and explains how to apply digital marketing across key areas from fan engagement and public relations to strategic communication and branding. Every chapter includes discussion of key concepts, an in-depth case study, and an in-depth conversation with a leading industry practitioner that demonstrates how digital marketing works in the real world. Full of useful features, this is an essential textbook for any sport marketing, sport management, sport business or sport development course.

The Brand Who Cried Wolf - Deliver on Your Company's Promise and Create Customers for Life (Paperback, New): Scott Deming The Brand Who Cried Wolf - Deliver on Your Company's Promise and Create Customers for Life (Paperback, New)
Scott Deming
R702 R539 Discovery Miles 5 390 Save R163 (23%) Ships in 12 - 17 working days

PRAISE FOR THE BRAND WHO CRIED "WOLF" "Powerful brands command. Read this insightful book and allowScott to share how to make your brand stand out and deliver youbuckets of money!" Mark Victor Hansen, bestselling author of the ChickenSoup for the Soul(r) series "Deming's approach to branding is not about gimmicks. It's aboutrelationships-the real formula for building and sustaining yourbrand and your business." Rieva Lesonsky, Editorial Director, Entrepreneurmagazine "It doesn't matter what you sell. We're all selling service.Deming's book shows businesses of all sizes how to createincredible brand power through innovative service levels. TheBrand Who Cried Wolf will not end up on your book shelf; itwill stay in your briefcase or on your desk as a daily referenceguide. If you want to grow your business, get this book!" John Valletta, President, Super 8 Motels "Deming's revelations on creating an emotionally engagingexperience between you and your customer are without equal!" Joel Bauer, bestselling coauthor of How to PersuadePeople Who Don't Want to Be Persuaded "The Brand Who Cried Wolf explains how every customerinteraction, large or small, impacts your brand's image andreputation. This is an easy-to-read book veryone inyour organization needs to own." Patrick Sweeney, coauthor of the New York Timesbestseller Succeed on Your Own Terms; cohost of thenationally syndicated radio show Winning in Business "Deming delivers an essential message to businesses and deliversin a way you won't forget. You know the fairy tales, just adapt itto your unique brand: you!" Wayne Kandas, CFP and host of nationally syndicatedBloomberg Radio "Stories sell, and that's what helps sell the ideas in thisbrilliant book. If you're in business-any business-you need thisbook. Get it now!" Robert G. Allen, bestselling coauthor of Cracking theMillionaire Code; CEO of The Enlightened MillionaireInstitute Chapter 8: Just Call Me Slick! People Really Hate to be "Sold" What We ve Accomplished So Far By now you know that branding is not exclusively about businessidentity in the form of a logo or advertising. You mightrecognize the Nike brand from its iconic swoosh logo. Youmight immediately think of McDonald s when you think of fastfood because McDonald s commercials are ubiquitous, but bythis point, you know that icons and awareness do not constitute abrand. You also know that big businesses are not the only brands. Your business does not have to be the size of GM, Microsoft, AOLTime Warner or Wal-Mart. Your business could be run out ofyour home with you as the sole employee. You could conductbusiness from a small office with a single assistant, or in a storewith several employees. The size, scope, and location of yourbusiness does not change the fact that it s a brand, norshould any of these factors truly impact your brand if you refocusing on one-on-one relationships. Businesses are not the only brands, either. Everyindividual is a brand, as are organizations from non-profits topolitical parties to social clubs. For example, the GatesFoundation, the Red Cross, UNICEF, Make-A-Wish Foundation, BoyScouts, Girl Scouts, Kiwanis Clubs, Rotary Clubs, Republican Party,and Democratic Party all are brands. The concept ofbranding I ve been articulating is personal, which meanseveryone needs to develop one. Each category from individuals to organizations tobusinesses large and small brings with it its own branddevelopment challenges. At the same time, however, thesechallenges are minimized when you understand your brandidentity. Throughout this book, I have written about creatingunique and memorable experiences for your customers. Chapter2 defined a brand in terms of establishing relationships with yourcustomers. Chapter 3 distinguished between types ofexperiences you can generate for your customers, and differentiateda brand experience from ones that are merely transactional orsimply meet customer expectations. Chapter 4 highlighted theimportance of changing your perspective to adopt yourcustomer s point of view, rather than emphasize your productor service. Chapter 5 analyzed the results of changing yourperspective. Chapter 6 admonished you to avoid overstatingyour own worth. Finally, Chapter 7 focused on the rippleeffects of your actions. Thus, most of the facets of brandingI ve been articulating since the beginning of this book haveemphasized how you affect the customer s perceptions. In other words, I ve been talking about the customer sconnection to your brand. Now I m going to talk abouthow you perceive your own brand, and about yourconnection to your own brand. Creating An Authentic Brand Identity: Sincerity Can tBe Faked! First, you must take stock of your brand identity. In theIntroduction to this book I stated that everyone is abrand. Everyone has a brand identity, but not everyoneunderstands their own brand correctly, or even knows what itis. You cannot develop an authentic, sincere brand withoutthis understanding. And you cannot create brand evangelists people who trust you and praise your brand every chancethey get without an authentic, sincere brand. Youearn someone s trust through your actions, soyou d better know how to act! Understanding your brand identity, and developing the trust thatturns your customers into evangelists, involves knowing what yourown beliefs and values are. The fact is, when you walk inyour customer s shoes, when you change your perspective todeliver the impossible, you re reflecting a core element ofyour identity, your values, and your beliefs. When you aresincere about trying to understand your customers needs,desires, and what they d truly love from you, a genuineconnection is made that is the foundation of trust between you andyour customers. Compassion and sincerity can t be faked. Branding isnot a matter of putting on a persona that others will like. It s not playing a role, putting on a mask, or pretending all that is superficial, a veneer that covers up the real you. Moreover, a veneer can be quicklyspotted. I don t think there s anyone thathasn t had the experience of being sold. It s uncomfortable precisely because it s notauthentic. The experience simply feels hollow. Thinkabout the slick car salesman who s going to do what ittakes to get you into this car! Maybe he s heavyon the hale fellow well met, demeanor, or drenchesyou with flattery. When the time comes to make an offer onthe car, he engages in an overly dramatic show of anxiety. I m gonna see my manager right now and see if I cantalk him into this one. Between you and me, he s havinga bad day, but I m really gonna work on him. Eventually, the long, drawn out ceremonial dance ends with yousigning the lease or sale papers, but you walk away knowing thewhole experience could have been different, and you dread theprospect of going through it again. Why do you dread it? What has soured you on going throughthe process again? In a word: insincerity. Insincerityis the wolf trotting around in sheep s clothing pretending tobe something he s not. When you experience a wolf insheep s clothing, you re soured on futureinteractions. It is this sort of insincerity that destroys abrand or prevents an authentic one from being established. The car salesman example is cliche, just like the salesgirl at the clothing store who tells you every single piece ofclothing you try on looks so good! Thoughthey re cliche for a reason, we tend to forget just whatthat reason is. We instantly recognize the cliche, butnot what made it true in the first place.

Understanding Digital Marketing - A Complete Guide to Engaging Customers and Implementing Successful Digital Campaigns... Understanding Digital Marketing - A Complete Guide to Engaging Customers and Implementing Successful Digital Campaigns (Hardcover, 5th Revised edition)
Damian Ryan
R2,221 Discovery Miles 22 210 Ships in 12 - 17 working days

Gain essential grounding in SEO, email marketing, social media, content marketing, performance marketing and much more, with this practical and essential guide to digital marketing. The world of digital media is constantly changing, as technologies continue to transform the way we interact and communicate on a global scale. In this climate, Understanding Digital Marketing provides a practical, no-nonsense guide to digital marketing, from strategy and digital transformation to best-practice basics and trends, packed with clear and informative case studies and examples. This fifth edition of the bestselling Understanding Digital Marketing is fully updated to reflect the latest global developments in the industry including martech, consumer data and privacy considerations, influencer marketing and voice marketing. Complete with first-hand accounts of what success in digital marketing looks like, this book is an essential resource for practitioners and students alike. It is now required reading for more than 100 universities and colleges, and has received endorsements from Harvard University, Hult Business School and the Chartered Institute of Marketing.

Sensory Marketing - An Introduction (Paperback): Bertil Hulten Sensory Marketing - An Introduction (Paperback)
Bertil Hulten
R1,081 Discovery Miles 10 810 Ships in 12 - 17 working days

Authored by Bertil Hulten, one of the world's leading professors of sensory marketing, this text brilliantly explains the techniques through which a sensory experience can be created to surround a consumer. Sensory experiences combine not only to increase the chance of an immediate sale, but to influence perception of a product which then plays into a customer's chance of return, and brand loyalty for the future. * Hulten provides definitions, insight boxes, questions and case studies to provide an engaging learning experience. * The author is one of the most published professors in the field, sharing exclusive expertise and experience. * The book is thorough yet accessible, dedicating a chapter to each of the 5 senses.

Promoting Property - Insight, Experience and Best Practice (Paperback): Penny Norton, Liz Male Promoting Property - Insight, Experience and Best Practice (Paperback)
Penny Norton, Liz Male
R1,255 Discovery Miles 12 550 Ships in 12 - 17 working days

This book explores the wide-ranging elements of property PR in the UK, with a strong emphasis on communications theory, strategy and technique. The editors begin with an introduction to the property cycle and the role of property PR within it; consideration of the changes and challenges facing the industry; various structures of property communications; and the need for a strategic approach. Subsequent chapters provide perspectives and lessons from contributors in a variety of property sectors including commercial property, estate agency, social housing, property consultancy, proptech, retail and homebuilding. The book concludes with insight into future change, both for the property industry and for the communication function within it. This book is recommended reading for all property PR teams, for students studying for property, PR or marketing degrees, and for anyone working in the built environment sector who needs to consider PR and marketing as part of their role.

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