The phrase lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector.
The book is a practitioner-level guide to the design and the mechanics of lessons learned processesTakes a holistic approach, tracking lessons from identification to reapplicationMakes the case for the assignment of actions for learning"

How are businesses responding to global changes in markets driven by changes in technology? Whatever the industry, the trends are familiar: globalization and the rise of industrial conglomerates, mergers and acquisitions, the networking of businesses and markets, outsourcing and shifts in the distribution of resources and production, all reflected in the emergence of new players, new products and services and new forms of competition. As arguably the first knowledge-based business, book publishing provides an ideal setting for the study of challenge and opportunity. The industry is currently experiencing fierce levels of competition, extreme financial pressures, restructuring and the threat of technology-induced obsolescence. Added to these are the challenges posed by new and potential entrants to the market, the emergence of new products and services, new ways of doing business, including trading in virtual markets, and the vulnerability of traditional business models. The suitability of book publishing as a context for researching the emergence of knowledge-based business becomes all too apparent. Through combining primary research with secondary analysis drawn from the relevant literatures, Books, Bytes and Business is both a readable and informative account of business in the knowledge-based economy.

There has been much academic interest in the role of museums as places where understanding of the past is shaped and legitimised for a wide and increasingly diverse public. This book focuses on the museum representations of the Highland Clearances - a much neglected aspect of one of the most disputed and politically-charged issues in modern Scottish history. Drawing together a range of inter-disciplinary themes and notions, it considers the cultural legacy of the period, brings to light the socially and historically conditioned meanings and values encapsulated in museum narratives of the Clearances, and shows the significance of collective memory in the negotiations inherent in heritage work. Examining both national and local museums in Scotland and concluding with comparisons with Australian museums of migration, Dynamics of Heritage contributes to our understanding of the processes of heritage construction, and its relationship to issues of memory and other modes of engagement with the past.

This book provides a critique of the knowledge business, and describes and evaluates its different manifestations in, and impacts on, the university sector. Its focus is the social sciences and, in particular, housing and urban studies. Drawing on a wide range of experiences, both in the UK and elsewhere, it illustrates the changing management of the academy, and the development, by university managers, of instruments or techniques of control to ensure that academics are disciplined in ways that are commensurate with achieving commercial goals. The individual chapters highlight the different ways in which the academy is being put to work for commercial gain, and they evaluate how far the public service ethos of the universities is coming apart in a context in which what is to be serviced is increasingly a private clientele defined by their 'ability to pay'. The Knowledge Business examines the contradictions and tensions associated with these processes, highlighting the implications for the academic labour process, and the future of the academy.

The need for public libraries to tackle social exclusion and engage in social justice becomes ever more urgent as the gap between rich and poor continues to widen, and the very survival of public libraries in the heart of the community is open to debate. If public libraries are to develop and grow in the future and become relevant to the majority of their local communities, then they need to abandon outmoded concepts of 'excellence' and fully grasp the 'equity' agenda. This book examines the historical background to social exclusion and the strategic context in terms of government and professional policy. The authors propose a compelling manifesto for change and outline practical ways in which public libraries can be transformed into needs-based services.

Popular culture has recognized urban gay men's use of the Web over the last ten years, with gay Internet dating and Net-cruising featuring as narrative devices in hit television shows. Yet to date, the relationship between urban gay male culture and digital media technologies has received only limited critical attention. Gaydar Culture explores the integration of specific techno-cultural practices within contemporary gay male sub-culture. Taking British gay culture as its primary interest, the book locates its critical discussion within the wider global context of a proliferating model of Western 'metropolitan' gay male culture. Making use of a series of case studies in the development of a theoretical framework through which past, present and future practices of digital immersion can be understood and critiqued; this book constitutes a timely intervention into the fields of digital media studies, cultural studies and the study of gender and sexuality.

This volume is a valuable resource of research papers and applications presented at the Qualitative and Quantitative Methods in Libraries International Conference QQML2009, on the methodological tools used in library and information science. It provides the reader with a better understanding and holistic view on the subject and contains a plethora of invaluable methodologies and applications to a variety of information and library science. Qualitative and Quantitative Methods in Libraries will be suitable to students as a textbook, as well as to scientists and professionals.

The authors present a multi-level theory of "Information Worlds" to investigate the ways in which information creates the social worlds of people. Building upon the foundational works of Library and Information Studies (LIS) scholar and theorist Elfreda Chatman and philosopher Jurgen Habermas, as well as from theory and research from a wide range of other fields, the theory of information worlds can serve as a theoretical driver both in LIS studies and across other disciplines that study information issues, enriching and expanding our understanding of the multi-layered role of information in society.

Testing their theory through application to a variety of real-world issues, Burnett and Jaeger tackle the topics of libraries and information provision, the value assigned to information by differing social groups, information access and exchange, international information policies, the role of information in democracy, and technological change. Information Worlds provides a framework for empirical investigations into the fascinating and very real social dimensions of information.

Convergenomics is about the megatrends that are shaping how people behave and organizations work. In this insightful analysis, Sang Lee and David Olson describe how globalization, digitization, changing demographics, changing industry mix, deregulation and privatization, commoditization of processes, new value chains, emerging new economies, deteriorating environment, and cultural conflicts have led to what they define as a convergence revolution. Lee and Olson discuss this convergence revolution from the perspectives of technology, industry, knowledge, open-source networking and bio-artificial convergence, and they explain how human systems are transformed by what they have named convergenomics. Understanding convergenomics can lead to innovative strategic approaches and, the authors contend, more agile businesses are already employing these approaches to become and remain competitive and to generate greater value in a world radically changed by e-commerce. Business leaders and 'students' of strategy at all levels will learn from this book how revolutionary developments can be embraced rather than feared, and how technology that is potentially frightening in its complexity can be harnessed and used to enable productive collaboration and gain competitive advantage.

Arguing that there never was a time when politicians did not prevaricate and when some communities did not doubt conclusions that others considered to be facts, The Measurement of Information Integrity puts the post-truth era in context and offers measures for integrity in the modern world. Incorporating international examples from a range of disciplines, this book provides the reader with tools that will help them to evaluate public statements - especially ones involving the sciences and scholarship. It also provides intellectual tools to those who must assess potential violations of public or academic integrity. Many of these tools involve measurement mechanisms, ways of putting cases into context, and a recognition that few cases are simple black-and-white violations. Demonstrating that a binary approach to judging research integrity fails to recognize the complexity of the environment, Seadle highlights that even flawed discoveries may still contain value. Finally, the book reminds its reader that research integrity takes different forms in different disciplines and that each one needs separate consideration, even if the general principles remain the same for all. The Measurement of Information Integrity will help those who want to do research well, as well as those who must ascertain whether results have failed to meet the standards of the community. It will be of particular interest to researchers and students engaged in the study of library and information science.

This collection of essays and interviews investigates current practices that expand our understanding and experience of performance through the use of state-of-the-art technologies. It brings together leading practitioners, writers and curators who explore the intersections between theatre, performance and digital technologies, challenging expectations and furthering discourse across the disciplines. As technologies become increasingly integrated into theatre and performance, Interfaces of Performance revisits key elements of performance practice in order to investigate emergent paradigms. To do this five concepts integral to the core of all performance are foregrounded, namely environments, bodies, audiences, politics of practice and affect. The thematic structure of the volume has been designed to extend current discourse in the field that is often led by formalist analysis focusing on technology per se. The proposed approach intends to unpack conceptual elements of performance practice, investigating the strategic use of a diverse spectrum of technologies as a means to artistic ends. The focus is on the ideas, objectives and concerns of the artists who integrate technologies into their work. In so doing, these inquisitive practitioners research new dramaturgies and methodologies in order to create innovative experiences for, and encounters with, their audiences.

The gilded age was a formative period in the development and extension of American libraries. Between 1868 and 1901, the field of librarianship saw many notable changes, including the founding of the American Library Association, the introduction of the Dewey decimal classification system, and the establishment of the pioneer library school at Columbia University, among other key developments. This book brings together the writings of foundational figures in Gilded Age librarianship, including Charles Ammi Cutter, Melvil Dewey, Andrew Carnegie and Richard Rogers Bowker. Featuring seminal works of library scholarship alongside previously unpublished letters and reprints of long forgotten journal articles, the book places each selection in chronological order and includes an introductory narrative for each entry.

During its brief existence Wikipedia has proved astonishingly successful with 2.8 million articles in English alone available freely to all with access to the internet. The online encyclopedia can be seen as the 21st century's version of earlier historical attempts to gather the world's knowledge into one place - this unique book offers a description of some of these earlier attempts. O'Sullivan follows with a thorough analysis of Wikipedia itself, suggesting how to approach and contribute to the site, and what can be gained from using it. Writing in an accessible style the author takes a socio-historical approach and argues that by looking at communities of practice in the past we can come to understand the radical, even political, nature of Wikipedia. The book will have a broad appeal to anyone interested in the development of this unique project, including information management professionals but also historians, sociologists, educators and students.

'Archives have the potential to change people's lives. They are 'a fundamental bulwark of our democracy, our culture, our community and personal identity' - National Council of Archives. Archives and Archivists in 20th Century England innovatively focuses on the multifunctional reasons behind the creations of archives - they enable the conduct of business and support accountability whilst also meeting the demands of a democratic society's expectations for transparency and the protection of rights. They are the raw material of our history and memory while archivists and records managers are the professionals responsible for ensuring that these qualities are protected and exploited for the public good. This volume will be of key interest to anyone working with archives.

This established textbook introduces the essentials of classification as used for information processing. The third edition takes account of developments that have taken place since the second edition was published in 2002. Classification Made Simple provides a useful gateway to more advanced works and the study of specific schemes. As an introductory text, it will be invaluable to students of information work and to anyone inside or outside the information profession who needs to understand the manner in which classification can be utilized to facilitate and enhance organisation and retrieval.

This book highlights progress in terms of Virus Biology and Infection Detection, Prevention, and Control, along with Screening, Testing, and Detection Techniques, that will provide learners and researchers (from basic to advanced) with the most innovative computer-driven methodologies for the fight against COVID-19. In addition, this book also covers the Pre- and Post-Impact of the COVID-19 Pandemic Crisis that will definitely provide useful content for researchers to think broadly about the analytical areas affected by COVID-19. This ultimately shows different paths to the same destination to help understand the nature of the COVID-19 pandemic and how to avoid it in the future.

Overuse of the internet is often characterized as problematic, disruptive, or addictive, with stories frequently claiming that online use interferes with relationships, or that 'excessive' time in front of computer screens is unhealthy. The Multiplicities of Internet Addiction contests the claim that computers - specifically Internet use - are addictive, arguing that use of the Internet is now a form of everyday leisure engaged in by many people in Western society. Offering an analysis of the nature of addiction alongside a detailed empirical study of home computer use, this book will be of interest not only to sociologists of culture and popular culture, but also to scholars of media, ICT and education.

Contributors provide insights about business librarianship in various types of institutions, explore traditional and non-traditional career paths in business librarianship, and discuss numerous strategies for professional growth (from earning an MBA degree to working abroad). Among the topics covered are the following: recruitment of business librarians (including recent data on the supply and demand of business librarians); the special concerns of early career and mid-career business librarians; the importance of mentoring; leadership development; and business librarians on the job in academic, public, and corporate libraries. This book will appeal to a wide audience: practitioners; directors of public, academic, and special libraries serving the business community; library and information science educators; and those considering business librarianship as a career, including students, generalist librarians, and individuals seeking a career change.

This book was published as a special issue of the Journal of Business & Finance Librarianship.

The consortial environment provides librarians with new ways to manage collections at their home institutions. Academic libraries in Ohio have been participating in OhioLINK since 1988, and the consortium has had an effect on shaping local collections for more than one decade. While each institution pursues its own collection management strategy, the shared resources and delivery system provided through OhioLINK influence local collections profoundly. What has been the effect? This work is a collection of articles assessing local collections within a consortial environment. The authors assess collections from their own vantage points, considering such diverse factors as cost, regional depositories, book reviews, and faculty input. The influence of consortial ties in shaping local collections is a common thread throughout the work.

This book was published as a special issue of Collection Management.

The telling of stories lies at the heart of human communication. In this important new book Peter Brophy introduces and explains the concept of story-telling or narrative-based practice in teaching, research, professional practice and organizations. He illustrates the deficiencies in evidence-based practice models, which focus on quantitative rather than qualitative evidence, and highlights the importance of narrative by drawing on insights from fields as disparate as pedagogy, anthropology, knowledge management and management practice. This book is essential reading for professionals, scholars and students in the many disciplines currently using evidence-based practice, such as information management, health, social policy, librarianship and general management.

This volume documents the growing trend for cities and towns throughout America to use museums and libraries as vehicles for economic development. Museums of all types and sizes, and libraries from main street behemoths to neighborhood branches, are being used to stimulate inner-city revitalization as well as neighborhood renewal programs. These public amenities draw citizens, tourists and new development to a city's venues, providing a public place for people to focus and gather. In short, the small public investment paid for these cultural centers is much less then the dollars returned to taxpayers from tourism and economic development.This collection of essays presents case studies from Austin, Baltimore, Boston, Brooklyn, Charleston, Christchurch, Cincinnati, Denver, Des Moines, Hartford, Germantown, Indianapolis, Kansas City, Lanark, Little Rock, Memphis, Minneapolis, Miramar, Pekin, Philadelphia, Phoenix, Portland, Prince Rupert, St. Louis, St. Paul, San Jose, Seattle, Tacoma, Tallahassee, Toronto, Valencia, and Wakefield. The case study topics include the role of museums and libraries in promoting urban renewal and downtown redevelopment, revitalizing urban centers, enhancing 'smart communities,' influencing eco-friendly municipal construction trends, and stimulating private development. The work includes several regional and national resource directories, a glossary, and an index to facilitate reference to particular communities and projects throughout the country.

A library must function with integrity in order to function well. This book looks at a broad range of library functions through the lens of integrity and ethics. This largely unexplored area of study is handled exceptionally well by the library and information professionals contained in these pages. This book addresses the ethical and integrity issues that may come up in the day to day workings of the library as well considerations for the ethical education of our future librarians.

Within a framework based on the ethical issues that are attached with information management, this book examines the impact of the US Patriot Act, library authentication and access management, plagiarism and social networking.

This material was published in the Journal of Library Administration.

Collecting important original essays by librarians and archivists - all of whom are actively engaged in building digital collections - Digital Scholarship details both challenges and proven solutions in establishing, maintaining, and servicing digital scholarship in the humanities. This volume further explores the ways in which the humanities have benefited from the ability to digitize text and page images of historic documents, mine large corpuses of texts and other forms of records, and assemble widely dispersed cultural objects into common repositories for comparison and analysis--making new research questions and methods possible for the first time.

The ten notable scholars included in Digital Scholarship offer a balanced view of the strengths and weaknesses of various approaches to digitization, reporting both progress and problems, examining new business models, new forms of partnerships, and the new technologies and resources that make many more library and archival services available. Librarians and library staff everywhere will find Digital Scholarship an essential text for the modern library and an illuminating resource for anyone looking to understand the changing face of research in the electronic age.

A library must function with integrity in order to function well. This book looks at a broad range of library functions through the lens of integrity and ethics. This largely unexplored area of study is handled exceptionally well by the library and information professionals contained in these pages. This book addresses the ethical and integrity issues that may come up in the day to day workings of the library as well considerations for the ethical education of our future librarians.

Within a framework based on the ethical issues that are attached with information management, this book examines the impact of the US Patriot Act, library authentication and access management, plagiarism and social networking.

This material was published in the Journal of Library Administration.

This book explores the expectations and resources available to develop a set of important core skills needed for this profession. Leading authorities in the field of librarianship offer their extensive experience and insight to help beginners to understand precisely what actual measurable skills are required to become a successful career science librarian. Librarians currently working in the area will gain the data they need to be able to effectively collaborate with more experienced people. Topics include reviews of key concepts, basic skills, terminology, ACRL instruction competencies, teams, and assessment of services. It also provides the latest knowledge on trends, standards, terminology, professional associations, and a brief literature review, and recommended readings for familiarizing librarians with their job responsibilities. Besides job competencies, the book reviews collection development, reference issues, in-depth research assistance, cataloging and metadata, faculty liaison and outreach, career development concerns, continuing education tracks, and issues in collaboration assistance. This source also provides extensive references and tables and figures to clearly present information. This book is a valuable resource for beginners who wonder what they need to know as they start their careers or are considering this as an area of concentration, and as a refresher and professional development track for current librarians working with more experienced people in the area. This book was published as a special issue of Science & Technology Libraries.