Practical negotiating skills, including those needed for cross-cultural negotiations have long been taught in classrooms, along with some of the theory that underpins them. Most of this has been based on the notion that negotiation will be interpersonal and face-to-face. In recent years, though, globalization, the telecommunications boom and the ever increasing need for today's professionals to conduct cross-cultural business transactions has led to a new way of negotiating, bargaining, and resolving disputes. In e-Negotiations, Nicholas Harkiolakis and his co-authors highlight the challenge that awaits the young professionals who are today training in business schools. Future dispute resolutions and bargaining will take place between faceless disputants involved in a new kind of social process. Any adolescent with a mobile phone and Internet access knows that most of today's social transactions take place via a hand held or other electronic device. In a world of video conferences, chat rooms, Skype, Facebook, and MySpace, critical financial, business and political decisions are made through interaction between two-dimensional characters on screens. Here, the authors compare and contrast e-negotiation as it currently is with traditional face-to-face negotiation. Case studies illustrate how cross-cultural negotiations can be managed through modern channels of social influence and information-sharing and shed light on the critical social, cognitive and behavioral role of the negotiator in resolving on-line, cross-cultural, conflicts and disputes, and generally in bargaining and negotiation. This book, with its practical exercises, will be of immense help to students and professionals needing to 'practice' with the new negotiating media.

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

While there has been for the past two decades a lively and extensive academic debate about postcolonial representations of imperialism and colonialism, there has been little work which focuses on 'placed' materialist or critical geographical perspectives. The contributors to this volume offer such a perspective, asserting the inadequacy of conventional 'self/other' binaries in postcolonial analysis which fail to recognise the complex ways in which space and place were implicated in constructing the individual experience of Empire. Illustrated with case studies of British colonialism in Australia, Hong Kong, India, Ireland and New Zealand in the later nineteenth and twentieth centuries, the book uncovers the complex and unstable spaces of meaning which were central to the experience of emigrants, settlers, expatriates and indigenous peoples at different time/place moments under British rule. In critically examining place and hybridity within a discursive context, (Dis)placing Empire offers new insights into the practice of Empire.

Originally published in 1986. Here is a valuable and engaging overview of the cataloging aspects of the United States Newspaper Program, the most extensive and comprehensive original cataloging enterprise undertaken in America. The importance of newspapers for purposes of historical research is obvious. The USNP was a cooperative national effort among the states and the federal government to locate, catalog, and preserve on microfilm newspapers published in the United States from the eighteenth century to the present. Running until 2007, the USNP was an essential program of preserving journalism history as well as records of historical events. This book talks through the cataloging process in Pennsylvania as an example.

The International Business Archives Handbook provides up-to-date information and guidance on key issues relating to the understanding and management of the historical records of businesses. Key features include: * Chapter contributions from a range of experts in their respective fields. * Content covering business archive and business history initiatives around the world. * Practical advice combined with thought-provoking discussion on issues hitherto little addressed. * Useful quick-reference tables, global case study examples and further reading suggestions. The handbook is an invaluable guide for students, archive professionals and business historians alike. It is also an important reference tool for business professionals involved in information management more generally.

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services-the responsibility of the knowledge strategist-leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.

Tangible and intangible forms of indigenous knowledges and cultural expressions are often found in libraries, archives or museums. Often the "legal" copyright is not held by the indigenous people's group from which the knowledge or cultural expression originates. Indigenous peoples regard unauthorized use of their cultural expressions as theft and believe that the true expression of that knowledge can only be sustained, transformed, and remain dynamic in its proper cultural context. Readers will begin to understand how to respect and preserve these ways of knowing while appreciating the cultural memory institutions' attempts to transfer the knowledges to the next generation.

Written by leading experts, this volume provides a picture of the realities of current ICT use in musicology as well as prospects and proposals for how it could be fruitfully used in the future. Through its coverage of topics spanning content-based sound searching/retrieval, sound and content analysis, markup and text encoding, audio resource sharing, and music recognition, this book highlights the breadth and inter-disciplinary nature of the subject matter and provides a valuable resource to technologists, musicologists, musicians and music educators. It facilitates the identification of worthwhile goals to be achieved using technology and effective interdisciplinary collaboration.

Images play an outstanding role in the transfer of knowledge. They are used in numerous academic disciplines to present scientific results. Digital tools such as Adobe Photoshop make it possible to display the information in images brilliantly and clearly - at the same time the line between appropriate and inappropriate manipulation is not always easy to draw. Scientific journals have published guidelines for handling and editing images, but they are not always specific enough to provide clarity for all situations. "Shaping Images" examines how scholars from biology, information science, art history and design deal with this uncertainty - how they process and manipulate images, where they see their special potential and how they draw the line between appropriate and inappropriate image manipulation. The work also looks at scientific journals and lets selected editors have their say: What would have to happen to make it possible to combat image manipulation in science more effectively? The book's interdisciplinary approach makes it clear how different the practices are and how different the views are on what should be allowed in the processing of images. Images - this too is problematized in the book - are always a means to a certain end, which is precisely why the handling of images should be thoroughly reflected upon.

We are living in the post-information age, the era of so-called 'Big Data'. It is a practical possibility for corporations to report, chart and analyse every action, transaction and click that happens inside and outside their business. In Decision Sourcing Roberts and Pakkiri examine what this means to organisational decision making. They explode the myth that good decisions need only be informed ones through an examination into how business really make choices. They lay bare the poverty of decision making processes in today's corporate world and offer fresh and fascinating insight into how social tools are providing new sources of information, how they are challenging hierarchy and how they are providing opportunities for growth and agility through aligned and inclusive decision making. This book is for those organisations that want to get beyond the corporate Facebook account and are ready for the next bold step. It is for those businesses that want to engage their workforce and their customers in collaborative relationships that are at the heart of the successful social enterprise.

Memories of Cities is a collection of essays that explore different ways of writing about the political and economic history of the built environment. Drawing upon fiction and non-fiction, and illustrated by original photographs, the essays employ a variety of narrative forms including memoirs, letters, and diary entries. They take the reader on a journey to cities such as Glasgow, Paris, Moscow, St. Petersburg, and Marseille, laying bare the contradictions of capitalist architectural and urban development, whilst simultaneously revealing alternative visions of how buildings and cities might be produced and organised.

This book comprises an introduction to information as an external commodity; a data base that can be manipulated, retrieved, transmitted, and used. It is useful at an introductory undergraduate level and also for anyone who is new to the field of Information Science.

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

This diverse collection of American folktales and true stories showcases the history and lore of the eastern states. Recounting folk legends like those about Johnny Appleseed and Br'er Rabbit or the events at Valley Forge and the Chicago Fire animates American history. Listening to or reading these tales allows students to experience a vibrant side of history that is rarely represented and communicated: the hopes, fears, joys, and trials of the people who came before us. The United States of Storytelling: Folktales and True Stories from the Eastern States contains lore from all the states east of the Mississippi, covering early pioneers and settlers, Native Americans, and later immigrants. Each chapter focuses on an individual state and includes approximately six folktales, legends, or true stories from that state. Appropriate for students in third through eighth grade, this guide is specifically suited for children in grades four through six who are commonly studying the states, serving as a valuable storytime resource and springboard to learning for these age groups.

With the wish to heighten their profile, modernize their environment and increase use, libraries in the UK have refurbished and, where necessary and possible, extended their existing buildings. Although much has been achieved in this regard across the UK, more continues and needs to be accomplished. The case-studies in this book provide librarians, architects and others with examples of what has been undertaken and highlight the policies, processes, design issues - and the problems that have been overcome - leading to successful library refurbishments. While the case studies are mainly drawn from the UK and cover a variety of library types, the book has wider international appeal and includes case studies drawn from Ireland, Sweden and the USA.

This book explores the challenges and opportunities presented to Classical scholarship by digital practice and resources. Drawing on the expertise of a community of scholars who use innovative methods and technologies, it shows that traditionally rigorous scholarship is as central to digital research as it is to mainstream Classical Studies. The chapters in this edited collection cover many subjects, including text and data markup, data management, network analysis, pedagogical theory and the Social and Semantic Web, illustrating the range of methods that enrich the many facets of the study of the ancient world. This volume exemplifies the collaborative and interdisciplinary nature that is at the heart of Classical Studies.

Despite ubiquitous powerful technologies such as networked computers, global positioning systems, and cell phones; human failures in decision-making and performance continue to have disastrous consequences. Electronic Performance Support: Using Digital Technology to Enhance Human Ability, reminds everyone involved in education, training, human performance engineering, and related fields of the enormous importance of this area. Ironically, the more complex technology becomes, the more performance support may be needed, and that's why the extraordinary expertise shared in this book is especially valuable. The authors emphasize the psychological aspects of performance support, the fundamental limitations of human memory, perception, cognition, conation, and psychomotor skills and how they can be reduced through electronic performance support, as one of the most important pursuits of this century. Readers will find the material presented extremely useful because of its generic basis - which underlines much of the contemporary use of electronic technology for supporting people who are engaged in problem-solving activities. At the same time, the book gives examples of the application of electronic performance support in a number of specific domains. Possible future developments for electronic performance support are also discussed. The technological challenges we face today, both globally and locally, are more urgent than most people seem willing to acknowledge, and there is no time to waste putting the ideas expressed in this book into action.

'MAD3' is the third and latest edition of the influential Manual of Archival Description, revised to take account of a decade of developments in national and international descriptive practice. Many improvements have been made as a result of wide consultation with archive professionals. The Manual remains the only comprehensive British guide to the theory and practice of listing archives held in any format, from letters, photographs and maps to electronic multimedia. New features of this edition include: c additional information on national and international standards which have appeared since the last edition, including data elements mapped to the General International Standard Archival Description - ISAD(G) - which appears as an appendix c coverage of developments in archives administration theory and new access delivery initiatives c extensive updating of sections covering audiovisual material c rewritten chapter on electronic archives c updated dictionary in line with the 1999 ICA definitions c additional examples of listing practice. This standard, authoritative guide to listing and cataloguing is for both generalist repositories and other organizations with archives to manage. As online cross-repository searching becomes a reality, the new edition will enable both professional archivists, records managers and other information professionals to standardize archive listing.

Effective Document and Data Management illustrates the operational and strategic significance of how documents and data are captured, managed and utilized. Without a coherent and consistent approach the efficiency and effectiveness of the organization may be undermined by less poor management and use of its information. The third edition of the book is restructured to take this broader view and to establish an organizational context in which information is management. Along the way Bob Wiggins clarifies the distinction between information management, data management and knowledge management; helps make sense of the concept of an information life cycle to present and describe the processes and techniques of information and data management, storage and retrieval; uses worked examples to illustrate the coordinated application of data and process analysis; and provides guidance on the application of appropriate project management techniques for document and records management projects. The book will benefit a range of organizations and people, from those senior managers who need to develop coherent and consistent business and IT strategies; to information professionals, such as records managers and librarians who will gain an appreciation of the impact of the technology and of how their particular areas of expertise can best be applied; to system designers, developers and implementers and finally to users. The author can be contacted at [email protected] for further information.

The song of organisational change goes: 'Ready or not, here I come. You can't hide...' But is change collapsonomics - everything - or have some things not changed? Managing Value in Organisations argues that traditional business thinking has produced low trust with high cost in increased disengagement: the 100 year old management model still accrues organisational debt, the business model privileges producers, and the learning model pretends individual learning produces collective learning. All are now barriers to development. Working with five organisations, Donal Carroll reinvents the management model to multiply trust, the business model for more complex customer value, and learning model for significant collective learning. He provides evidence that together, these get organisations to their next stage of development faster. In a climate of perceived increasing uncertainty and 'more for less' it invites organisations to move from default models and choose their models to 'live on purpose'. This applied business research has many new ideas: value creating research method, three new models, 'techniques' for organisations to self-assess and construct their next stage, as well as 'fecund argument, productive interference, organisational orphans' and 'facing down Facebook '. It invites readers on a risky narrative, testing one idea in five organisations, over one year through two journeys - the organisations' and writer's. A different business book, it seeks to capture the 'poetry and plumbing' excitement of management innovation. Managers at every level, coaches, consultants, business scholars, researchers, anyone seeking sustainable improvement, or who thinks the impossible can't be reached will find something here.

A helpful and informative guide for librarians responsible for local studies collections covering the key issues in the twenty-first century. Each chapter is written by a different specialist, covering: resource providers; management of service provision; management of the collection and its materials (from books and pamphlets to microforms, CD-ROMs and websites); information access and retrieval; marketing; dealing with enquiries. Introductory and concluding chapters consider the local collection within its library context, the wider cultural, social, political and economic setting, the international local studies perspective and the future for this specialism in the UK. The guide is aimed principally at public librarians but will be of interest to academic, school and special librarians, library school students, archivists, those working with local history and related societies, and those in charge of private collections.

This volume brings together an interdisciplinary team of leading scholars to discuss frameworks of value in relation to the preservation of historic environments. Starting from the premise that heritage values are culturally and historically constructed, the book examines the effects of pluralist frameworks of value on how preservation is conceived. It questions the social and economic consequences of constructions of value and how to balance a responsive, democratic conception of heritage with the pressure to deliver on social and economic objectives. It also describes the practicalities of managing the uncertainty and fluidity of the widely varying conceptions of heritage.

Innovation in technology and services was once the result of specialist knowledge developed within a single corporation; now, a single focus on the development of new products and services is no longer enough. In Interactive Business Communities, Mitsuru Kodama shows how a new business approach can enable managers to access, share and integrate diverse knowledge both inside and outside the corporation using Boundary Networks to operate across more formal organizational and knowledge boundaries at all levels. Drawing on his studies of large corporations in America and the Far East, Mitsuru, shows how different companies have already started to take this path. He explains the kind of networks and strategic partnerships that have emerged and gives practical guidelines on how to begin forming in-house business communities and extending this to interactive business communities with customers and other organizations. This book is a valuable resource for business educators and researchers, and senior executives responsible for strategy, particularly in high-tech industries, will find insights and ideas to tackle 21st century market and business discontinuities.

Traditional critical editing, defined by the paper and print limitations of the book, is now considered by many to be inadequate for the expression and interpretation of complex works of literature. At the same time, digital developments are permitting us to extend the range of text objects we can reproduce and investigate critically - not just books, but newspapers, draft manuscripts and inscriptions on stone. Some exponents of the benefits of new information technologies argue that in future all editions should be produced in digital or online form. By contrast, others point to the fact that print, after more than five hundred years of development, continues to set the agenda for how we think about text, even in its non-print forms. This important book brings together leading textual critics, scholarly editors, technical specialists and publishers to discuss whether and how existing paradigms for developing and using critical editions are changing to reflect the increased commitment to and assumed significance of digital tools and methodologies.