Teaches you to use Zoho CRM effectively to benefit your business. This book takes you through a number of real-life scenarios and teaches you how to use Zoho CRM to create solutions for your business, with no technical background needed and with little to no coding required. Sound too good to be true? Technology makes our lives easier and there are a large number of resources on offer to help with various tasks, including managing business information. With all the tools, apps, and services to choose from, it is still a daunting and often expensive undertaking for businesses to create solutions that fit their specific requirements. That's where Zoho CRM comes in. Using this book you can create a fully-functional cloud-based app that manages your company information, is elegant to use, and cost-effective to maintain. Basic computer and internet skills is all you need to successfully launch your very own CRM with the help of this book. Get started today with Mastering Zoho CRM. What You'll Learn Set up Zoho CRM properly from the ground up Model your business processes and implement them on Zoho CRM Centralize and manage your entire marketing, sales, and customer service processes Integrate CRM with other Zoho tools to streamline day to day business operations Create powerful dashboards and reports to provide relevant, actionable information to concerned people Use advanced CRM features such as workflow automation, role-based security, territories, etc. Connect Zoho CRM to external tools and services to extend features, and let CRM scale up with your business needs. Who This Book Is For Small business owners and solopreneurs who want to take control of the beating heart of their business -their marketing, sales, and customer-service efforts- without spending tens of thousands of dollars on customized solutions. Solution providers and consultants who want to learn the ins and outs of one of the hottest CRM tools in the market and provide winning related services to their clients by adding Zoho to their list of offerings.

Get to work in SAP S/4HANA with this introductory guide! Learn how to navigate your user interface, manage and report on your data, customize your reports, and tailor the system to your preferences. Then walk through daily tasks for several key lines of business: procurement, sales, and finance. With details on special functions and troubleshooting, this is the complete guide to your SAP S/4HANA workday! In this book, you'll learn about: a. User Operations Get started in your new system! Learn how to log in, navigate, and display, maintain, and report on your company's data. b. Customization Options Use SAP S/4HANA according to your specifications and preferences! Adapt your reporting settings and personalize your user interface so that it works for you, whether you're using the new UI (SAP Fiori) or the classic look of SAP GUI. c. Business Processes See how to complete day-to-day tasks in key lines of business. Perform procurement activities in materials management, ordering and invoicing in sales, and business transactions in finance such as displaying open items or a balance sheet. Highlights Include: 1) Logon and navigation 2) Reporting 3) Personalization 4) Procurement 5) Sales 6) Financial accounting 7) Special functions 8) Troubleshooting 9) SAP Fiori applications 10) SAP GUI transactions

Take an in-depth look at SAP SuccessFactors talent modules with this complete guide to configuration, administration, and best practices. This two-volume series follows a logical progression of SAP SuccessFactors modules that should be configured to complete a comprehensive talent management solution. The authors walk you through fully functional simple implementations in the primary chapters for each module before diving into advanced topics in subsequent chapters. In volume 1, we start with a brief introduction. The next two chapters jump into the Talent Profile and Job Profile Builder. These chapters lay the structures and data that will be utilized across the remaining chapters which detail each module. The following eight chapters walk you through building, administering, and using a goal plan in the Goal Management module as well as performance forms in the Performance Management module. The book also expands on performance topics with the 360 form and continuous performance management in two additional chapters. We then dive into configuring the calibration tool and how to set up calibration sessions in the next two chapters before providing a brief conclusion. Within each topic, the book touches on the integration points with other modules as well as internationalization. The authors also provide recommendations and insights from real world experience. Having finished the book, you will have an understanding of what comprises a complete SAP SuccessFactors talent management solution and how to configure, administer, and use each module within it. You will: * Develop custom talent profile portlets * Integrate Job Profile Builder with SAP SuccessFactors talent modules * Set up security, group goals, and team goals in goals management with sample XML * Configure and launch performance forms including rating scales and route maps * Configure and administrate the calibration module and its best practices

Agricultural Internet of Things and Decision Support for Smart Farming reveals how a set of key enabling technologies (KET) related to agronomic management, remote and proximal sensing, data mining, decision-making and automation can be efficiently integrated in one system. Chapters cover how KETs enable real-time monitoring of soil conditions, determine real-time, site-specific requirements of crop systems, help develop a decision support system (DSS) aimed at maximizing the efficient use of resources, and provide planning for agronomic inputs differentiated in time and space. This book is ideal for researchers, academics, post-graduate students and practitioners who want to embrace new agricultural technologies.

Enterprise Information Architecture for a New Age: Big Data and The Internet of Things, provides guidance in designing an information architecture to accommodate increasingly large amounts of data, massively large amounts of data, not only from traditional sources, but also from novel sources such everyday objects that are fast becoming wired into global Internet. No business can afford to be caught out by missing the value to be mined from the increasingly large amounts of available data generated by everyday devices. The text provides background as to how analytical solutions and enterprise architecture methodologies and concepts have evolved (including the roles of data warehouses, business intelligence tools, predictive analytics, data discovery, Big Data, and the impact of the Internet of Things). Then you're taken through a series of steps by which to define a future state architecture and create a plan for how to reach that future state. Enterprise Information Architecture for a New Age: Big Data and The Internet of Things helps you gain an understanding of the following: Implications of Big Data from a variety of new data sources (including data from sensors that are part of the Internet of Things) upon an information architecture How establishing a vision for data usage by defining a roadmap that aligns IT with line-of-business needs is a key early step The importance and details of taking a step-by-step approach when dealing with shifting business challenges and changing technology capabilities How to mitigate risk when evaluating existing infrastructure and designing and deploying new infrastructure Enterprise Information Architecture for a New Age: Big Data and The Internet of Things combines practical advice with technical considerations. Author Robert Stackowiak and his team are recognized worldwide for their expertise in large data solutions, including analytics. Don't miss your chance to read this book and gain the benefit of their advice as you look forward in thinking through your own choices and designing your own architecture to accommodate the burgeoning explosion in data that can be analyzed and converted into valuable information to drive your business forward toward success.

Microsoft Dynamics CRM has a robust API that includes web services and an extensive SDK. As you develop CRM Plugins and custom integrations, you will find that there are many complexities and challenges associated with successfully interacting with this API In order to ensure that you have all of the tools necessary to achieve success with CRM development, Microsoft Dynamics CRM 2011 API Development presents the essential aspects of API development including plugin development and registration. In addition to Plugins, you will work through building out several integrations that work with both the SDK and the Web Service layer. You will also build a C# application that creates records within CRM using the API, work with Scribe Online for integration and migration, design reports that read data from CRM using FetchXML, and interact with the OData REST service using JScript. Once you've worked through the various topics presented, you will find that you will have the advanced skills required for working with CRM 2011 Online and On Premises. What you'll learn Learn to develop, test, and deploy CRM Plugins Create custom integrations using the CRM API Create applications that interface with the SDK and CRM Web Services Use JScript to read and write data using the OData REST service Design SSRS reports that interact with CRM using FetchXML Who this book is for Experienced Microsoft Dynamics CRM developers new to version 2011, and all CRM developers new to Microsoft Dynamics CRM. Also for C# developers wanting to learn Microsoft Dynamics CRM.

Accelerate your digital transformation and break down silos with Microsoft Dynamics 365 It's no secret that running a business involves several complex parts like managing staff, financials, marketing, and operations--just to name a few. That's where Microsoft Dynamics 365, the most profitable business management tool, comes in. In Microsoft Dynamics 365 For Dummies, you'll learn the aspects of the program and each of its applications from Customer Service to Financial Management. With expert author Renato Bellu's clear instructions and helpful tips, you'll be managing to your fullest advantage before you know it. Let's get started! Digitally transform your business by connecting CRM and ERP Use data to make decisions across all business functions Integrate Dynamics 365 with Office 365 and LinkedIn Manage financials and operations Are you running a dynamic business? This book shows you how!

World Wide Web is becoming an utility, not unlike electricity or running water in our homes. This creates new ways of using the web, where Social Media plays a particular role. This gives an unprecedented opportunity to study the emerging social phenomena in the virtual world. In addition, it opens new avenues for improving public services such as schooling and education. This book includes some of the latest developments in employing the information and communications technologies for examining both virtual and real-life social interactions. Investigating modern challenges such as online education, web security or organized cybercrime, this book outlines the state of the art in social applications and implications of ICT.

Pro SharePoint 2013 Branding and Responsive Web Development is the definitive reference on the technologies, tools, and techniques needed for building responsive websites and applications with SharePoint 2013. The book focuses on solutions that provide the best browser experience for the myriad of devices, browsers, and screen orientations and resolutions. Web technology has changed considerably in the past few years. Microsoft has embraced the new generation of open standards represented by HTML5 and JavaScript, and these changes are represented in a fundamental shift in how SharePoint 2013 supports web content management and publishing. Authors Eric Overfield, Oscar Medina, Kanwal Khipple, and Rita Zhang join forces to dive into the new features and capabilities provided by SharePoint 2013 and combine them with the latest techniques in responsive web design and development to demonstrate how to build modern and progressive websites and applications. Pro SharePoint 2013 Branding and Responsive Web Development covers the following technologies: SharePoint 2013 Server Edition Office 365 SharePoint Online Expression Blend 2013 Napa Tools for Office and SharePoint Development Visual Studio 2012 HTML5 and CSS3 JavaScript, JQuery, JQuery UI, Modernizr, and the Bootstrap Framework SharePoint 2013 Client Object Model

Enterprise developers face several challenges when it comes to building serverless applications, such as integrating applications and building container images from source. With more than 60 practical recipes, this cookbook helps you solve these issues with Knative--the first serverless platform natively designed for Kubernetes. Each recipe contains detailed examples and exercises, along with a discussion of how and why it works. If you have a good understanding of serverless computing and Kubernetes core resources such as deployment, services, routes, and replicas, the recipes in this cookbook show you how to apply Knative in real enterprise application development. Authors Kamesh Sampath and Burr Sutter include chapters on autoscaling, build and eventing, observability, Knative on OpenShift, and more. With this cookbook, you'll learn how to: Efficiently build, deploy, and manage modern serverless workloads Apply Knative in real enterprise scenarios, including advanced eventing Monitor your Knative serverless applications effectively Integrate Knative with CI/CD principles, such as using pipelines for faster, more successful production deployments Deploy a rich ecosystem of enterprise integration patterns and connectors in Apache Camel K as Kubernetes and Knative components

SharePoint 2010 offers developers, designers, and users a sophisticated intranet, web application, and Internet site platform. But until now, SharePoint users have had to painfully edit code or seek developer assistance to customize more than just the most minor parts of their sites. All of that has changed with SharePoint Designer 2010. Gain complete control and enhance your SharePoint sites with a depth not previously possible using this book.Pro SharePoint Designer 2010 isyour soup-to-nuts reference for unlocking the power of SharePoint Designer.
Covering everything you'll need to know to create custom, rich SharePoint experiences, Pro SharePoint Designer 2010 is a masterful guide to getting the most from this powerful application quickly and easily.
This book starts with a fast-paced introduction to the 2010 version of the SharePoint Designer solution, including an overview of its features and capabilities. Then, the authorsdemonstrate those tools inaction in a practical, results-oriented way, showing you howto vastly improve the functionality, fit and finish of your SharePoint sites. With Pro SharePoint Designer 2010 at hand, you'll master the customization of the end user's completeSharePoint 2010 experience and be on your way to enhancing your sites in no time. What you'll learn How to create and edit master pages and page layouts How to make, customize and enhance libraries and lists How to exercise granular control of site permissions on all SharePoint 2010 objects How to enhance the look and feel of forms, library views, and more, through CSS styles and themes How to connect SharePoint to databases, web applications, line-of-business (LOB) programs, and more How to integrate InfoPath for automated form handling and control How to create and manage web parts How to further customize SharePoint using JavaScript and Silverlight Who this book is for

This book is for end users, administrators, and novice developers with some coding experience, and anyone else who wants to create custom, rich SharePoint experiences quickly and easily. More advanced users will find the client-side programming material helpful as well. Table of Contents A Quick Guide to SharePoint Designer Editing Pages Using SharePoint to Store Data Managing Web Parts Displaying Data Styles and Themes Managing Publishing Sites Advanced Site Customizations Client-Side Programming Consuming External Data Using InfoPath Forms Automating with Workflows

SharePoint is gaining recognition as a full-fledged application server with many features and enhancements that specifically allow non-developers to create sophisticated intranet sites. However, with the 2010 release, Microsoft's SharePoint increasingly becomes a compelling development platform. The strong application programming interface (API), its highly extensible nature, and its foundation on the underlying .NET Framework all generate the perfect storm to make it one of the most powerful web development platforms available.

However, with power comes complexity. The wide range of usage scenarios make it difficult for developers to grasp the full ability of this next-generation platform. This book takes an in-depth, all-encompassing approach to programming concepts, the extensibility interfaces, and how to embrace SharePoint as a toolkit full of features available to web developers.Take an in-depth look into the internals of SharePoint. Create sophisticated applications using SharePoint controls and databases. Understand the API and use in conjunction with ASP.NET to extend SharePoint.

SharePoint is more than a portal and more than an intranet. Harness its capabilities and put it to work for you. What you'll learn The hierarchy of SharePoint's API How to create rich, extensible, and broad SharePoint applications How to use SharePoint's internals How to approach SharePoint as an open toolkit rather than a closed, intranet-only model How to take advantage of SharePoint's extensibility and customize its behavior Who this book is for

This book is for ASP.NET developers who want to create applications using SharePoint as a platform. It's also for users of SharePoint Designer that want to professionalize their development work. Table of Contents Developer Basics Architecture Accessing the API Data Access External Data Access Web Parts Templates Application Techniques Solution Deployment Extending the User Interface Using Web Controls Client Programming Integrating Silverlight Integrating Charts and Maps Forms Services and InfoPath Workflows Administrative Tasks Enterprise Features

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project.

The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through realworld solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides longterm success for your organization.

Dem gestiegenen Wettbewerbsdruck begegnen die Unternehmen neben Rationalisierungs- und Differenzierungsmassnahmen vor allem durch Kundenbindung. Eine zentrale Rolle spielt hierbei die Ausweitung und kundenindividuelle Gestaltung von Dienstleistungsangeboten. Die modellbasierte Entwicklung und kontinuierliche Verbesserung von Dienstleistungen gewinnen daher immer mehr an Bedeutung. Der Band gibt einen Uberblick uber die hierbei einsetzbaren Methoden und zeigt zukunftige Entwicklungsperspektiven auf. Die zahlreichen Beispiele, die unterschiedlichen Branchen entstammen, fokussieren einerseits Modelle zur Dienstleistungsentwicklung und -erbringung und andererseits Modelle von Informationssystemen, welche die Entwicklung und/oder die Erbringung von Dienstleistungen unterstutzen. Sie betrachten alle Lebenszyklusphasen von Dienstleistungen sowie alle Dimensionen des Dienstleistungsbegriffs, die eine Basis zur Entwicklung von Ressourcen-, Prozess- und Produktmodellen darstellen."

Active Enterprise Intelligence ist der ganzheitliche Ansatz einer Informationslogistik von Teradata, der zwischen Strategic und Operational Intelligence unterscheidet, diese aber in einer integrierten Betrachtungsweise auf Basis eines unternehmensweiten Active Data Warehouses wieder zusammenfuhrt. Dieses Buch verbindet erstmals den Teradata-Ansatz mit der St. Galler Schule der Unternehmensweiten Informationslogistik. Aktuelle Herausforderungen und Losungsansatze der Informationslogistik werden thematisiert und Hinweise zu ihrer Ausgestaltung gegeben.

Best-Practice: Webprojekte bringen hohen wirtschaftlichen Erfolg, wenn sie gelingen. Dazu bedarf es vor allem eines speziellen Projektmanagements. Dieses Handbuch fuhrt Projektleiter und Entscheider zum Erfolg: effektive Managementmethoden und Projektkommunikation, Fallstricke, heikle Projektsituationen, rechtliche Rahmenbedingungen (insbes. Internetrecht). Das Autorenteam aus erfahrenen Managern und Fachexperten stellt Best-Practices aus der Sicht von Kunden und Dienstleistern vor. Ein Buch fur Projektleiter, Entscheider, Lehrende und Studierende (E-Business, Informatik, Design). Erfolgreiche Managementmethoden in 2., uberarbeiteter Auflage."

Everyone has an idea that they think is the next big thing. The problem is, it's probably an app or software idea and most people probably don't know how to code and their record for managing programmers is little to none. Even if they do know how to code, they're not quite sure how to get their first one thousand customers. The Non-Technical Founder walks readers through the stages of validating whether their next big thing is good, bringing the idea to life, and getting those first customers.

Aufgrund des heute verbreiteten teamorientierten Arbeitens wird der Ingenieur in Entwicklung und Konstruktion mehr und mehr in den Planungs-, Beschaffungs- und Produktionsprozess involviert. Zur BewAltigung dieser Aufgaben braucht er neue Methoden der EntscheidungsunterstA1/4tzung und der Informationsbeschaffung, da die herkAmmlichen AnsAtze des Produktdatenmanagements nicht ausreichend sind. Neue Strategien fA1/4r das Product Lifecycle Management enthalten zusAtzliche FunktionsumfAnge zur UnterstA1/4tzung der unternehmensinternen und -externen Zusammenarbeit von Entwicklungspartnern, des Supply Chain Prozesses, des Product Portfolio Management und des Customer Needs Management. Das Buch unterstA1/4tzt die Planung, Entscheidungsfindung und EinfA1/4hrung geeigneter LAsungskonzepte.

Der vorliegende Band ist dem Lernen und Lehren auf der Basis moderner Informations- und Kommunikationstechnologien gewidmet. Das Buch fasst die wichtigsten AnsAtze zur EinfA1/4hrung, Umsetzung und Evaluation von E-Learning zusammen. Es geht zum einen um die Frage nach sinnvollen Konzepten fA1/4r den Einsatz von Electronic- und Mobile-Learning. Die BeitrAge behandeln Fragen der Auswahl, EinfA1/4hrung und Ausgestaltung von E-Learning-Systemen. Dabei werden pAdagogische, technische und wirtschaftliche Aspekte im Zusammenhang gesehen. Zum anderen sind erfolgreiche GeschAftsmodelle in der Affentlichen und privaten Fort- und Weiterbildung immer wichtiger. Dabei geht es genauso um die Frage des geeigneten Business-Plans wie um das QualitAtsmanagement und die Sicherstellung der langfristigen Nachhaltigkeit und Effizienz von E-Learning-Anwendungen. Neben wissenschaftlichen BeitrAgen zeigen zahlreiche BeitrAge von Praktikern beispielhaft mAgliche Umsetzungsstrategien.

Die Informationslogistik wird zum Wettbewerbsfaktor fur Unternehmen. Die Versorgung von Entscheidungstragern mit integrierten Informationen ermoglicht effiziente und effektive Entscheidungsprozesse in Alignment mit den strategischen Zielen des Unternehmens. Dazu wird ein ganzheitlicher, bereichsubergreifender Ansatz benotigt, der die inharenten Synergiepotenziale einer Informationslogistik umfassend nutzt.

Dieses Buch gibt erstmals einen Gesamteindruck uber den State of the Art und Entwicklungsrichtungen der integrierten Informationslogistik aus Managementsicht. Auf Grundlage des St. Galler Business Engineering-Frameworks werden aktuelle Herausforderungen und Losungsansatze der Informationslogistik ganzheitlich und konsistent betrachtet und Hinweise zur Gestaltung der Informationslogistik auf den Ebenen Strategie, Organisation und Informationssysteme gegeben. Ausgewahlte Schwerpunktthemen vertiefen fur die Umsetzung relevante Fragestellungen. Schliesslich zeigen aktuelle Fallstudien konkrete Realisierungsmoglichkeiten in der unternehmerischen Praxis auf."

Das Konzept des Service Engineering, das Vorgehensweisen und Methoden fA1/4r die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren mAglichst gewinnbringend einsetzen zu kAnnen, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstA1/4tzen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und prAsentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleichermaAen an Praktiker in Dienstleistungsunternehmen und Affentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.

Die Integration von Informationssystemen beschrankt sich selten auf die Veranderung von Softwarekomponenten und Datenstrukturen oder die Veranderung von IT-Infrastrukturkomponenten. Meist sind ebenso Produkte, Geschaftsprozesse oder Organisationsstrukturen, also fachliche Unternehmensstrukturen betroffen. Das Buch hat zum Ziel, einen grundlegenden Beitrag zur situativen Methodik-Unterstutzung der Planung und Umsetzung von Integrationsprojekten zu leisten. Um dies zu realisieren, wird eine Strukturierung der Integration aus Metamodellierungs-Perspektive vorgenommen. Es werden Archetypen der Integration formuliert und typische Situationen fur Integrationsprojekte beschrieben. Zahlreiche Fallstudien zu Integrationsprojekten liefern erste Erkenntnisse uber die Wiederkehr grundlegender Integrationsaufgaben in bestimmten Integrations-Situationen. Darauf aufbauend wird eine erste Annaherung an eine situationsbezogene, anpassbare Integrationsmethodik vorgestellt."

Das Buch zeigt, welche Potentiale sich f r Unternehmen durch eine konsequente Orientierung an den Kundenprozessen und einer kooperativen Zusammenarbeit zwischen Unternehmen ergeben. Eine wichtige Rolle nehmen dabei elektronische Dienstleister (sogenannte WebService-Anbieter) ein, die diese Kooperationsprozesse erst erm glichen oder die elektronischen Services viel effizienter erbringen als jedes einzelne Unternehmen im Netzwerkverbund, z.B. f r den Zahlungsverkehr und die Logistik. Dazu werden anhand anschaulicher Beispiele aus der Praxis methodische Vorschl ge zur Gestaltung des Kundenprozesses, zum Portaldesign und zur Kooperationsprozessanalyse und Out-tasking sowie Architekturen f r Kooperationsprozesse und WebServices entwickelt.

Wenn heute uber Informationstechnik in der offentlichen Verwaltung" geschr- ben oder geredet wird, geschieht dies meist im Kontext von Electronic Gove- ment," wobei diese Thematik dann auch noch haufig auf die Bereitstellung el- tronischer Burgerservices reduziert wird. Dabei hat die offentliche Verwaltung selbstverstandlich schon lange vor der Verbreitung des Internets massiven Gebrauch von der Informationstechnik - macht - nur blieb die Auseinandersetzung damit lange Zeit einem sehr kleinen Kreis von Praktikern und Wissenschaftlern vorbehalten. Ursachlich dafur war - niger der Wunsch nach Exklusivitat, sondern vor allem der Umstand, dass sich ausserhalb dieses Kreises kaum jemand fur das Thema erwarmen konnte. Im Zuge von E-Government hat sich diese Situation schlagartig geandert. Die Anzahl der Kongresse, Messen, Umfragen, Benchmarkings usw. zum Thema hat in den letzten Jahren zwar spurbar nachgelassen, doch nach wie vor wird E- Government von denen, die sich damit beschaftigen (und das sind heute noch - mer sehr viel mehr Personen als noch vor zehn Jahren), als zentrales Instrument zur Modernisierung des Behordenapparats angesehen. Inzwischen wissen wir aber auch, dass gerade strukturelle Veranderungen vielfach sehr schleppend verlaufen und die IT im offentlichen Sektor noch immer nicht die Durchschlagskraft" - reicht hat, die ihr vielfach zugeschrieben wurde und die angesichts der technischen Moglichkeiten auch ohne weiteres vorstellbar ist. Fur das eher zogerliche Aufgr- fen der mit moderner IT eroffneten Veranderungsoptionen gibt es zahlreiche Grunde, von denen in den nachfolgenden Beitragen immer wieder die Rede sein wird."

Der St. Galler Ansatz zum Business Knowledge Management f hrt Erfahrungen aus einer zunehmenden Anzahl von Praxisprojekten zusammen: Zahlreiche Fallstudien und Anwendungsbeispiele aus Telekommunikation, Finanzdienstleistung, Beratung und Industrie zeigen, wie Unternehmen durch Wissensmanagement sowohl ihre Kundenorientierung und Innovationsgeschwindigkeit als auch ihren Unternehmenswert erh hen. Das daraus abgeleitete Gesamtmodell setzt Wissensmanagement in Beziehung zu neuen Gesch ftsmodellen des Informationszeitalters. Es demonstriert, was neue Instrumente der F hrung und Wissensorganisation zur verbesserten Wissensentwicklung und -nutzung in Gesch ftsprozessen beitragen k nnen. "Knowledge Portals" erweitern die technologischen M glichkeiten des Wissensmanagements. Zwei Beitr ge identifizieren die wesentlichen Komponenten und beschreiben typische Praxisanwendungen von Knowledge Portals.