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Books > Computing & IT > Computer software packages > Other software packages > Enterprise software > General

Dynamics CRM Deep Dive - Administration (Paperback): Mitch Milam Dynamics CRM Deep Dive - Administration (Paperback)
Mitch Milam
R1,473 R1,392 Discovery Miles 13 920 Save R81 (5%) Ships in 10 - 15 working days
Dynamics of Long-Life Assets - From Technology Adaptation to Upgrading the Business Model (Paperback, Softcover reprint of the... Dynamics of Long-Life Assets - From Technology Adaptation to Upgrading the Business Model (Paperback, Softcover reprint of the original 1st ed. 2017)
Stefan N. Groesser, Arcadio Reyes Lecuona, Goeran Granholm
R1,712 Discovery Miles 17 120 Ships in 10 - 15 working days

This book is published under a CC BY-NC 4.0 license. The editors present essential methods and tools to support a holistic approach to the challenge of system upgrades and innovation in the context of high-value products and services. The approach presented here is based on three main pillars: an adaptation mechanism based on a broad understanding of system dependencies; efficient use of system knowledge through involvement of actors throughout the process; and technological solutions to enable efficient actor communication and information handling. The book provides readers with a better understanding of the factors that influence decisions, and put forward solutions to facilitate the rapid adaptation to changes in the business environment and customer needs through intelligent upgrade interventions. Further, it examines a number of sample cases from various contexts including car manufacturing, utilities, shipping and the furniture industry. The book offers a valuable resource for both academics and practitioners interested in the upgrading of capital-intensive products and services. "The work performed in the project "Use-It-Wisely (UiW)" significantly contributes towards a collaborative way of working. Moreover, it offers comprehensive system modelling to identify business opportunities and develop technical solutions within industrial value networks. The developed UiW-framework fills a void and offers a great opportunity. The naval construction sector of small passenger vessels, for instance, is one industry that can benefit." Nikitas Nikitakos, Professor at University of the Aegean, Department of Shipping, Trade, and Transport, Greece. "Long-life assets are crucial for both the future competiveness and sustainability of society. Make wrong choices now and you are locked into a wrong system for a long time. Make the right choices now and society can prosper. This book gives important information about how manufacturers can make right choices." Arnold Tukker, Scientific director, Institute of Environmental Sciences (CML), Leiden University, and senior scientist, TNO.

SAP OpenUI5 for Mobile BI and Analytics (Paperback): Raquel Seville SAP OpenUI5 for Mobile BI and Analytics (Paperback)
Raquel Seville
R993 Discovery Miles 9 930 Ships in 10 - 15 working days
SAS Certified Specialist Prep Guide - Base Programming Using SAS 9.4 (Hardcover): Sas Institute SAS Certified Specialist Prep Guide - Base Programming Using SAS 9.4 (Hardcover)
Sas Institute
R3,478 Discovery Miles 34 780 Ships in 10 - 15 working days
Hands-On Dashboard Development with QlikView - Practical guide to creating interactive and user-friendly business intelligence... Hands-On Dashboard Development with QlikView - Practical guide to creating interactive and user-friendly business intelligence dashboards (Paperback)
Abhishek Agarwal
R804 Discovery Miles 8 040 Ships in 10 - 15 working days

A step-by-step approach to building stunning dashboards with QlikView Key Features Perform effective storytelling through interactive dashboards built with QlikView Create different types of visualizations from a variety of data sources Includes tips, tricks, and best practices to perform effective Business Intelligence using QlikView Book DescriptionQlikView is one of the market leaders when it comes to building effective Business Intelligence solutions. This book will show how you can leverage its power to build your own dashboards to tell your own data story. The book starts with showing you how to connect your data to QlikView and create your own QlikView application. You will learn how to add data from multiple sources, create a data model by joining data, and then review it on the front end. You will work with QlikView components such as charts, list boxes, input boxes, and text objects to create stunning visualizations that help give actionable business insights. You will also learn how to perform analysis on your data in QlikView and master the various types of security measures to be taken in QlikView. By the end of this book, you will have all the essential knowledge required for insightful data storytelling and creating useful BI dashboards using QlikView. What you will learn Learn to use the latest and newest features of QlikView Connect QlikView to various data sources, such as databases and websites Create a fully featured data model without circular references Display your data in maps, charts, and text across multiple sheets Apply set analysis to your data in QlikView expressions Secure your data based on the various audience types Who this book is forThis book is best suited for BI professionals, data analysts and budding QlikView developers who wish to build effective dashboards using QlikView. Some basic understanding of the data visualization concepts and Business Intelligence is required.

IBM WebSphere Application Server Interview Questions You'll Most Likely Be Asked (Paperback, 2nd Ed.): Vibrant Publishers IBM WebSphere Application Server Interview Questions You'll Most Likely Be Asked (Paperback, 2nd Ed.)
Vibrant Publishers
R947 Discovery Miles 9 470 Ships in 10 - 15 working days
Managing Debt with SAP Treasury - Using TRM for Bonds: Using SAP Treasury and Risk Management (TRM) to Manage the Issuance of... Managing Debt with SAP Treasury - Using TRM for Bonds: Using SAP Treasury and Risk Management (TRM) to Manage the Issuance of Bonds, Third Edition (Paperback)
Lawrence Compagna
R1,497 R1,415 Discovery Miles 14 150 Save R82 (5%) Ships in 10 - 15 working days
QGIS Quick Start Guide - A beginner's guide to getting started with QGIS 3.4 (Paperback): Andrew Cutts QGIS Quick Start Guide - A beginner's guide to getting started with QGIS 3.4 (Paperback)
Andrew Cutts
R869 Discovery Miles 8 690 Ships in 10 - 15 working days

Step through loading GIS data, creating GIS data, styling GIS and making maps with QGIS following a simple narrative that will allow you to build confidence as you progress. Key Features Work with GIS data, a step by step guide from creation to making a map Perform geoprocessing tasks and automate them using model builder Explore a range of features in QGIS 3.4, discover the power behind open source desktop GIS Book DescriptionQGIS is a user friendly, open source geographic information system (GIS). The popularity of open source GIS and QGIS, in particular, has been growing rapidly over the last few years. This book is designed to help beginners learn about all the tools required to use QGIS 3.4. This book will provide you with clear, step-by-step instructions to help you apply your GIS knowledge to QGIS. You begin with an overview of QGIS 3.4 and its installation. You will learn how to load existing spatial data and create vector data from scratch. You will then be creating styles and labels for maps. The final two chapters demonstrate the Processing toolbox and include a brief investigation on how to extend QGIS. Throughout this book, we will be using the GeoPackage format, and we will also discuss how QGIS can support many different types of data. Finally, you will learn where to get help and how to become engaged with the GIS community. What you will learn Use existing data to interact with the canvas via zoom/pan/selection Create vector data and a GeoPackage and build a simple project around it Style data, both vector and raster data, using the Layer Styling Panel Design, label, save, and export maps using the data you have created Analyze spatial queries using the Processing toolbox Expand QGIS with the help of plugins, model builder, and the command line Who this book is forIf you know the basic functions and processes of GIS, and want to learn to use QGIS to analyze geospatial data and create rich mapping applications, then this is the book for you.

SAS Administration from the Ground Up - Running the SAS9 Platform in a Metadata Server Environment (Paperback): Anja Fischer SAS Administration from the Ground Up - Running the SAS9 Platform in a Metadata Server Environment (Paperback)
Anja Fischer
R806 Discovery Miles 8 060 Ships in 10 - 15 working days
Information Technology in Environmental Engineering - Proceedings of the 7th International Conference on Information... Information Technology in Environmental Engineering - Proceedings of the 7th International Conference on Information Technologies in Environmental Engineering (ITEE 2015) (Paperback, Softcover reprint of the original 1st ed. 2016)
Jorge Marx Gomez, Brenda Scholtz
R2,957 Discovery Miles 29 570 Ships in 10 - 15 working days

This book presents new concepts as well as practical applications and experiences in the field of information technology for environmental engineering. The book has three main focus areas: firstly, it shows how information technologies can be employed to support natural resource management and conservation, environmental engineering, scientific simulation and integrated assessment studies. Secondly, it demonstrates the application of computing in the everyday practices of environmental engineers, natural scientists, economists and social scientists. And thirdly, it demonstrates how the complexity of natural phenomena can be approached using interdisciplinary methods, where computer science offers the infrastructure needed for environmental data collection and management, scientific simulations, decision support documentation and reporting.The book collects selected papers presented at the 7th International Symposium on Environmental Engineering, held in Port Elizabeth, South Africa in July 2015. It discusses recent success stories in eco-informatics, promising ideas and new challenges from the interdisciplinary viewpoints of computer scientists, environmental engineers, economists and social scientists, demonstrating new paradigms for problem-solving and decision-making.

Mastering Tableau 2019.1 - An expert guide to implementing advanced business intelligence and analytics with Tableau 2019.1,... Mastering Tableau 2019.1 - An expert guide to implementing advanced business intelligence and analytics with Tableau 2019.1, 2nd Edition (Paperback, 2nd Revised edition)
Marleen Meier, David Baldwin
R1,392 Discovery Miles 13 920 Ships in 10 - 15 working days

Build, design and improve advanced business intelligence solutions using Tableau's latest features, including Tableau Prep, Tableau Hyper, and Tableau Server Key Features Master new features in Tableau 2019.1 to solve real-world analytics challenges Perform Geo-Spatial Analytics, Time Series Analysis, and self-service analytics using real-life examples Build and publish dashboards and explore storytelling using Python and MATLAB integration support Book DescriptionTableau is one of the leading business intelligence (BI) tools used to solve BI and analytics challenges. With this book, you will master Tableau's features and offerings in various paradigms of the BI domain. This book is also the second edition of the popular Mastering Tableau series, with new features, examples, and updated code. The book covers essential Tableau concepts and its advanced functionalities. Using Tableau Hyper and Tableau Prep, you'll be able to handle and prepare data easily. You'll gear up to perform complex joins, spatial joins, union, and data blending tasks using practical examples. Following this, you'll learn how to perform data densification to make displaying granular data easier. Next, you'll explore expert-level examples to help you with advanced calculations, mapping, and visual design using various Tableau extensions. With the help of examples, you'll also learn about improving dashboard performance, connecting Tableau Server, and understanding data visualizations. In the final chapters, you'll cover advanced use cases such as Self-Service Analytics, Time Series Analytics, and Geo-Spatial Analytics, and learn to connect Tableau to R, Python, and MATLAB. By the end of this book, you'll have mastered the advanced offerings of Tableau and be able to tackle common and not-so-common challenges faced in the BI domain. What you will learn Get up to speed with various Tableau components Master data preparation techniques using Tableau Prep Discover how to use Tableau to create a PowerPoint-like presentation Understand different Tableau visualization techniques and dashboard designs Interact with the Tableau server to understand its architecture and functionalities Study advanced visualizations and dashboard creation techniques Brush up on powerful Self-Service Analytics, Time Series Analytics, and Geo-Spatial Analytics Who this book is forThis book is designed for business analysts, BI professionals and data analysts who want to master Tableau to solve a range of data science and business intelligence problems. The book is ideal if you have a good understanding of Tableau and want to take your skills to the next level.

SAS Certified Specialist Prep Guide - Base Programming Using SAS 9.4 (Paperback): Sas Institute SAS Certified Specialist Prep Guide - Base Programming Using SAS 9.4 (Paperback)
Sas Institute
R2,664 Discovery Miles 26 640 Ships in 10 - 15 working days
Learning SAS by Example - A Programmer's Guide, Second Edition (Hardcover): Ron Cody Learning SAS by Example - A Programmer's Guide, Second Edition (Hardcover)
Ron Cody
R3,083 Discovery Miles 30 830 Ships in 10 - 15 working days
Advances and New Trends in Environmental Informatics - Stability, Continuity, Innovation (Paperback, Softcover reprint of the... Advances and New Trends in Environmental Informatics - Stability, Continuity, Innovation (Paperback, Softcover reprint of the original 1st ed. 2017)
Volker Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann
R4,512 Discovery Miles 45 120 Ships in 10 - 15 working days

This book presents the latest findings and ongoing research in the field of green information systems as well as green information and communication technology (ICT). It provides insights into a whole range of cross-cutting concerns in ICT and environmental sciences and showcases how information and communication technologies allow environmental and energy efficiency issues to be handled effectively. Offering a selection of extended and reworked contributions to the 30th International Conference EnviroInfo 2016, it is essential reading for anyone wanting to extend their expertise in the area.

Building Trust in Information - Perspectives on the Frontiers of Provenance (Paperback, Softcover reprint of the original 1st... Building Trust in Information - Perspectives on the Frontiers of Provenance (Paperback, Softcover reprint of the original 1st ed. 2016)
Victoria L. Lemieux
R2,957 Discovery Miles 29 570 Ships in 10 - 15 working days

This book reports on the results of an interdisciplinary and multidisciplinary workshop on provenance that brought together researchers and practitioners from different areas such as archival science, law, information science, computing, forensics and visual analytics that work at the frontiers of new knowledge on provenance. Each of these fields understands the meaning and purpose of representing provenance in subtly different ways. The aim of this book is to create cross-disciplinary bridges of understanding with a view to arriving at a deeper and clearer perspective on the different facets of provenance and how traditional definitions and applications may be enriched and expanded via an interdisciplinary and multidisciplinary synthesis. This volume brings together all of these developments, setting out an encompassing vision of provenance to establish a robust framework for expanded provenance theory, standards and technologies that can be used to build trust in financial and other types of information.

SAS Certification Prep Guide - Statistical Business Analysis Using SAS9 (Paperback): Joni N Shreve, Donna Dea Holland SAS Certification Prep Guide - Statistical Business Analysis Using SAS9 (Paperback)
Joni N Shreve, Donna Dea Holland
R2,519 Discovery Miles 25 190 Ships in 10 - 15 working days
Kubernetes Design Patterns and Extensions - Enhance your container-cluster management skills and efficiently develop and deploy... Kubernetes Design Patterns and Extensions - Enhance your container-cluster management skills and efficiently develop and deploy applications (Paperback)
Onur Yilmaz
R714 Discovery Miles 7 140 Ships in 10 - 15 working days

Master the art of container management with Kubernetes and study robust container orchestration to ensure that your container-based applications sail into production without hiccups Key Features Implement best practices in cloud-native applications using Kubernetes Explore the usage of client libraries and programmatic access to Kubernetes Use your domain expertise to code Book DescriptionBefore plunging into how Kubernetes works, this book introduces you to the world of container orchestration and describes the recent changes in application development. You'll understand problems that Kubernetes solves and get to grips with using Kubernetes resources to deploy applications. In addition to this, you'll learn to apply the security model of Kubernetes clusters. Kubernetes Design Patterns and Extensions describes how services running in Kubernetes can leverage the platform's security features. Once you've grasped all this, you'll explore how to troubleshoot Kubernetes clusters and debug Kubernetes applications. You also discover how to analyze the networking model and its alternatives in Kubernetes, and apply best practices with design patterns. By the end of this book, you'll have studied all about using the power of Kubernetes for managing your containers. What you will learn Understand and classify software designs as per the cloud-native paradigm Apply best practices in Kubernetes with design patterns Set up Kubernetes clusters in managed and unmanaged environments Explore Kubernetes extension points Extend Kubernetes with custom resources and controllers Integrate dynamic admission controllers Develop and run custom schedulers in Kubernetes Analyze networking models in Kubernetes Who this book is forKubernetes Design Patterns and Extensions is for you if you are interested in configuring and troubleshooting Kubernetes clusters and developing microservices-based applications on Kubernetes clusters. DevOps engineers with basic knowledge of Docker will also find this book useful. It is assumed that you are comfortable using command-line tools and programming concepts and languages.

DevOps for Salesforce - Build, test, and streamline data pipelines to simplify development in Salesforce (Paperback): Priyanka... DevOps for Salesforce - Build, test, and streamline data pipelines to simplify development in Salesforce (Paperback)
Priyanka Dive, Nagraj Gornalli
R1,032 Discovery Miles 10 320 Ships in 10 - 15 working days

Implement DevOps for Salesforce and explore its features Key Features Learn DevOps principles and techniques for enterprise operations in Salesforce Implement Continuous Integration and Continuous Delivery using tools such as Jenkins and Ant script Use the Force.com Migration Tool and Git to achieve versioning in Salesforce Book DescriptionSalesforce is one of the top CRM tools used these days, and with its immense functionalities and features, it eases the functioning of an enterprise in various areas of sales, marketing, and finance, among others. Deploying Salesforce applications is a tricky event, and it can get quite taxing for admins and consultants. This book addresses all the problems that you might encounter while trying to deploy your applications and shows you how to resort to DevOps to take these challenges head on. Beginning with an overview of the development and delivery process of a Salesforce app, DevOps for Salesforce covers various types of sandboxing and helps you understand when to choose which type. You will then see how different it is to deploy with Salesforce as compared to deploying with another app. You will learn how to leverage a migration tool and automate deployment using the latest and most popular tools in the ecosystem. This book explores topics such as version control and DevOps techniques such as Continuous Integration, Continuous Delivery, and testing. Finally, the book will conclude by showing you how to track bugs in your application changes using monitoring tools and how to quantify your productivity and ROI. By the end of the book, you will have acquired skills to create, test, and effectively deploy your applications by leveraging the features of DevOps. What you will learn Implement DevOps for Salesforce and understand the benefits it offers Abstract the features of Force.com MigrationTool to migrate and retrieve metadata Develop your own CI/CD Pipeline for Salesforce project Use Qualitia to perform scriptless automation for Continuous Testing Track application changes using Bugzilla Apply Salesforce best practices to implement DevOps Who this book is forIf you are a Salesforce developer, consultant, or manager who wants to learn DevOps tools and set up pipelines for small as well as large Salesforce projects, this book is for you.

Getting Started with Tableau 2018.x - Get up and running with the new features of Tableau 2018 for impactful data visualization... Getting Started with Tableau 2018.x - Get up and running with the new features of Tableau 2018 for impactful data visualization (Paperback)
Tristan Guillevin
R1,465 Discovery Miles 14 650 Ships in 10 - 15 working days

Leverage the power of Tableau to get actionable business insights and make better business decisions Key Features Explore all the new features of Tableau 2018.x Begin your Tableau journey by understanding its core functionalities Apply advanced techniques such as data blending and parameters to make the best of Tableau Book DescriptionTableau is one of the leading business intelligence tools used worldwide, in organizations of every scale. In its latest release, Tableau 2018 promises richer and more useful features related to visual analytics, reporting, dashboarding, and a host of other data visualization aspects. Getting Started with Tableau 2018.x will get you up and running with these features. The book starts with all the new functionalities of the different Tableau 2018 versions, along with concrete examples of how to use them. However, if you're new to Tableau, don't worry! The rest of the book will guide you through each major aspect of Tableau with examples. You'll learn how to connect to data, build a data source, visualize your data, build a dashboard, and share it online. In the final chapters, you'll also learn advanced techniques such as creating a cross-database join, data blending, and more. By the end of the book, you will have a firm understanding of how to effectively use Tableau to create quick, cost-effective, and business-efficient business intelligence solutions. What you will learn Discover new functionalities such as density, extensions, and transparency introduced in Tableau 2018.x Connect tables and make transformations such as pivoting the field and splitting columns Build an efficient data source for your analysis Design insightful data visualization using different mark types and properties Build powerful dashboards and stories Share your work and interact with Tableau Server Use Tableau to explore your data and find new insights Explore Tableau's advanced features and gear up for upcoming challenges Who this book is forIf you're a beginner or an existing BI professional looking to get the most out of Tableau 2018's latest features, this book is for you. You'll also find this book useful if you're an aspiring analyst who wants to learn the capabilities of Tableau to answer business-specific questions. No prior knowledge or experience with Tableau or any other Business Intelligence tool is necessary.

Introducing the Oscillations Based Paradigm - The Simulation of Agents and Social Systems (Paperback, Softcover reprint of the... Introducing the Oscillations Based Paradigm - The Simulation of Agents and Social Systems (Paperback, Softcover reprint of the original 1st ed. 2016)
Darius Plikynas
R3,992 Discovery Miles 39 920 Ships in 10 - 15 working days

The book presents a conceptually novel oscillations based paradigm, the Oscillation-Based Multi-Agent System (OSIMAS), aimed at the modelling of agents and their systems as coherent, stylized, neurodynamic processes. This paradigm links emerging research domains via coherent neurodynamic oscillation based representations of the individual human mind and society (as a coherent collective mind) states. Thus, this multidisciplinary paradigm delivers an empirical and simulation research framework that provides a new way of modelling the complex dynamics of individual and collective mind states. This book addresses a conceptual problem - the lack of a multidisciplinary, connecting paradigm, which could link fragmented research in the fields of neuroscience, artificial intelligence (AI), multi-agent system (MAS) and the social network domains. The need for a common multidisciplinary research framework essentially arises because these fields share a common object of investigation and simulation, i.e., individual and collective human behavior. Although the fields of research mentioned above all approach this from different perspectives, their common object of investigation unites them. By putting the various pathways of research as they are interrelated into perspective, this book provides a philosophical underpinning, experimental background and modelling tools that the author anticipates will reveal new frontiers in multidisciplinary research. Fundamental investigation of the implicit oscillatory nature of agents' mind states and social mediums in general can reveal some new ways of understanding the periodic and nonperiodic fluctuations taking place in real life. For example, via agent states-related diffusion properties, we could investigate complex economic phenomena like the spread of stock market crashes, currency crises, speculative oscillations (bubbles and crashes), social unrest, recessionary effects, sovereign defaults, etc. All these effects are closely associated with social fragility, which follows and is affected by cycles such as production, political, business and financial. Thus, the multidisciplinary OSIMAS paradigm can yield new knowledge and research perspectives, allowing for a better understanding of social agents and their social organization principles.

Modeling with UML - Language, Concepts, Methods (Paperback, Softcover reprint of the original 1st ed. 2016): Bernhard Rumpe Modeling with UML - Language, Concepts, Methods (Paperback, Softcover reprint of the original 1st ed. 2016)
Bernhard Rumpe
R3,054 Discovery Miles 30 540 Ships in 10 - 15 working days

This book presents a variant of UML that is especially suitable for agile development of high-quality software. It adjusts the language UML profile, called UML/P, for optimal assistance for the design, implementation, and agile evolution to facilitate its use especially in agile, yet model based development methods for data intensive or control driven systems. After a general introduction to UML and the choices made in the development of UML/P in Chapter 1, Chapter 2 includes a definition of the language elements of class diagrams and their forms of use as views and representations. Next, Chapter 3 introduces the design and semantic facets of the Object Constraint Language (OCL), which is conceptually improved and syntactically adjusted to Java for better comfort. Subsequently, Chapter 4 introduces object diagrams as an independent, exemplary notation in UML/P, and Chapter 5 offers a detailed introduction to UML/P Statecharts. Lastly, Chapter 6 presents a simplified form of sequence diagrams for exemplary descriptions of object interactions. For completeness, appendixes A-C describe the full syntax of UML/P, and appendix D explains a sample application from the E-commerce domain, which is used in all chapters. This book is ideal for introductory courses for students and practitioners alike.

Designing Knowledge Management-Enabled Business Strategies - A Top-Down Approach (Paperback, Softcover reprint of the original... Designing Knowledge Management-Enabled Business Strategies - A Top-Down Approach (Paperback, Softcover reprint of the original 1st ed. 2016)
Sanjay Mohapatra, Arjun Agrawal, Anurag Satpathy
R2,170 Discovery Miles 21 700 Ships in 10 - 15 working days

This book provides a practical approach to designing and implementing a Knowledge Management (KM) Strategy. The book explains how to design KM strategy so as to align business goals with KM objectives. The book also presents an approach for implementing KM strategy so as to make it sustainable. It covers all basic KM concepts, components of KM and the steps that are required for designing a KM strategy. As a result, the book can be used by beginners as well as practitioners. Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers. Knowledge is considered to be the learning that results from experience and is embedded within individuals. Sometimes the knowledge is gained through critical thinking, watching others, and observing results of others. These observations then form a pattern which is converted in a 'generic form' to knowledge. This implies that knowledge can be formed only after data (which is generated through experience or observation) is grouped into information and then this information pattern is made generic wisdom. However, dissemination and acceptance of this knowledge becomes a key factor in knowledge management. The knowledge pyramid represents the usual concept of knowledge transformations, where data is transformed into information, and information is transformed into knowledge. Many organizations have struggled to manage knowledge and translate it into business benefits. This book is an attempt to show them how it can be done.

Global Perspectives on Service Science: Japan (Paperback, Softcover reprint of the original 1st ed. 2016): Stephen K. Kwan,... Global Perspectives on Service Science: Japan (Paperback, Softcover reprint of the original 1st ed. 2016)
Stephen K. Kwan, James C Spohrer, Yuriko Sawatani
R5,302 Discovery Miles 53 020 Ships in 10 - 15 working days

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan's perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows: * Foundations of Service Science and the service industry sector * Public/Private sector partnerships, policies, trade in services, future prospects * Contributions from science, social science, management, engineering, design as well as industry sector perspectives * Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design * Education and workforce development * Case studies from practice, research and educational community * Future Directions in Japan This book includes three Forewords written by key leaders in Service Science:* Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan) * Yasuhiro Maeda (Director, Service Affairs Policy Division METI) * Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

Mastering the SAS DS2 Procedure - Advanced Data-Wrangling Techniques, Second Edition (Paperback): Mark Jordan Mastering the SAS DS2 Procedure - Advanced Data-Wrangling Techniques, Second Edition (Paperback)
Mark Jordan
R1,263 Discovery Miles 12 630 Ships in 10 - 15 working days
Managing Information Technology (Paperback, Softcover reprint of the original 1st ed. 2016): Francisco Castillo Managing Information Technology (Paperback, Softcover reprint of the original 1st ed. 2016)
Francisco Castillo
R2,294 Discovery Miles 22 940 Ships in 10 - 15 working days

There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations - the two most important functions of a CIO. It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need - managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each. Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author's extensive experience in industry.

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