Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key Features Discover how to integrate chat with Connect to allow organizations to reduce operations costs Leverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trends Learn how to integrate your enterprise application with Amazon Connect Book DescriptionAmazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learn Become well-versed with the capabilities and benefits of Amazon Connect Determine cost-effective solutions by integrating Connect with AWS Create, modify, and connect contact flows to improve efficiency Build a conversational interface with Amazon Lex Find out how to transfer contact records out of Connect via Kinesis Gather user insights and improve business operations with Amazon QuickSight Analyze customer-agent conversations with ML speech analytics capabilities Discover ways to provide superior customer service at a lower cost Who this book is forThis Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

Learn how to leverage the Salesforce platform for sales, service, marketing, and automating business activities from a 360-degree perspective. Purchase of the print or Kindle book includes a free eBook in the PDF format. Key Features Enhanced with reader feedback and updated with the latest UI for efficient learning Learn how to use Salesforce Flow, the new replacement for workflow rules and process builders on the Salesforce platform Become familiar with the basics of Salesforce administration and mobile app setup Book DescriptionSalesforce is the world's leading Customer Relationship Management (CRM) software, helping businesses connect with their constituents and partners. This book will give you a comprehensive introduction to managing sales, marketing, customer relationships, and overall administration for your organization. You'll learn how to configure and use Salesforce for maximum efficiency and return on investment This book will teach you how to create activities, manage leads, manage users, set up security, customize your UX, work with third-party applications, build flows, develop your prospects and sales pipeline using opportunities and accounts, understand how you can enhance marketing activities using campaigns and much more. Packed with real-world business use cases, this Salesforce book will show you how to analyze your business information accurately to make productive decisions for your business. As you advance, you'll learn how to build various reports and dashboards in Salesforce to derive valuable business insights. Finally, you'll explore tools such as Salesforce Flows, approval processes, and assignment rules to achieve business process automation and set out on the path to becoming a successful Salesforce administrator By the end of the book, you will know how to manipulate Salesforce to achieve your business goals What you will learn Explore business development with leads, accounts and contacts in Salesforce Find out how stages and sales processes help you manage your opportunity pipeline Achieve marketing goals using Salesforce campaigns Perform business analysis using reports and dashboards Practice automating business processes with Salesforce Flow Gain a high-level overview of the items in the administration section Grasp the different aspects needed to build an effective Salesforce security model Who this book is forIf you are new to Salesforce and want to learn it from scratch, an administrator looking to build your Salesforce skills, or a student looking to start a career in Salesforce, this book is for you. No prior knowledge of the Salesforce is required to get started with this book

This extraordinary book, written by leading players in a burgeoning technology revolution, is about the merger of finance and technology (fintech), and covers its various aspects and how they impact each discipline within the financial services industry. It is an honest and direct analysis of where each segment of financial services will stand. Fintech: The New DNA of Financial Services provides an in-depth introduction to understanding the various areas of fintech and terminology such as AI, big data, robo-advisory, blockchain, cryptocurrency, InsurTech, cloud computing, crowdfunding and many more. Contributions from fintech innovators discuss banking, insurance and investment management applications, as well as the legal and human resource implications of fintech in the future.

A non-developer's guide to harnessing the power of Amazon Honeycode apps to manage projects, customers, operations, approvals, resources, and teams Key Features A practical guide to Amazon Web Services (AWS) no-code app development for meeting specific needs of customers Create apps quickly without paying for costly developers using Honeycode's in-built templates and functions Learn how to use stable AWS services to supplement Honeycode's present limits Book DescriptionAmazon Honeycode enables you to build fully managed, customizable, and scalable mobile and web applications for personal or professional use with little to no code. With this practical guide to Amazon Honeycode, you'll be able to bring your app ideas to life, improving your and your team's/organization's productivity. You'll begin by creating your very first app from the get-go and use it as a means to explore the Honeycode development environment and concepts. Next, you'll learn how to set up and organize the data to build and bind an app on Honeycode as well as deconstruct different templates to understand the common structures and patterns that can be used. Finally, you'll build a few apps from scratch and discover how to apply the concepts you've learned. By the end of this app development book, you'll have gained the knowledge you need to be able to build and deploy your own mobile and web applications. You'll also be able to invite and share your app with people you want to collaborate with. What you will learn Build mobile and web applications with simple drag-drops and customizations Deploy and share apps and collaborate in real-time with your team Understand how to create automated processes in apps Create a customized view for each app user or a group of users Import existing data from a CSV and build an app on top of it Create connectors to external data sources Build applications using Honeycode either from scratch or by modifying an existing template Explore Honeycode templates and understand what use cases are available out-of-the-box with these templates Who this book is forLike the platform, this book is meant for everyone - professional and novice developers alike - who want to build and deploy apps for their personal or professional use as an individual or as a team. However, for professional developers, it is important to note that the book will not focus on advanced use cases with features like using public APIs and 3P integrations. No programming knowledge or experience is needed to start creating basic apps. However, working knowledge of Microsoft Excel or similar spreadsheet tools and a general understanding of logical statements will be helpful to get the most out of this book.

Build, design, and improve advanced business intelligence solutions using Tableau's latest features, including Tableau Prep Builder, Tableau Hyper, and Tableau Server Key Features Master new features in Tableau 2021 to solve real-world analytics challenges Perform geo-spatial, time series, and self-service analytics using real-life examples Build and publish dashboards and explore storytelling using Python and R integration support Book DescriptionTableau is one of the leading business intelligence (BI) tools that can help you solve data analysis challenges. With this book, you will master Tableau's features and offerings in various paradigms of the BI domain. Updated with fresh topics including Quick Level of Detail expressions, the newest Tableau Server features, Einstein Discovery, and more, this book covers essential Tableau concepts and advanced functionalities. Leveraging Tableau Hyper files and using Prep Builder, you'll be able to perform data preparation and handling easily. You'll gear up to perform complex joins, spatial joins, unions, and data blending tasks using practical examples. Next, you'll learn how to execute data densification and further explore expert-level examples to help you with calculations, mapping, and visual design using Tableau extensions. You'll also learn about improving dashboard performance, connecting to Tableau Server and understanding data visualization with examples. Finally, you'll cover advanced use cases such as self-service analysis, time series analysis, and geo-spatial analysis, and connect Tableau to Python and R to implement programming functionalities within it. By the end of this Tableau book, you'll have mastered the advanced offerings of Tableau 2021 and be able to tackle common and advanced challenges in the BI domain. What you will learn Get up to speed with various Tableau components Master data preparation techniques using Tableau Prep Builder Discover how to use Tableau to create a PowerPoint-like presentation Understand different Tableau visualization techniques and dashboard designs Interact with the Tableau server to understand its architecture and functionalities Study advanced visualizations and dashboard creation techniques Brush up on powerful self-service analytics, time series analytics, and geo-spatial analytics Who this book is forThis book is designed for business analysts, business intelligence professionals and data analysts who want to master Tableau to solve a range of data science and business intelligence problems. The book is ideal if you have a good understanding of Tableau and want to take your skills to the next level.

Take your DevOps and DevSecOps game to the next level by leveraging the power of the GitHub toolset in practice Key Features Release software faster and with confidence Increase your productivity by spending more time on software delivery and less on fixing bugs and administrative tasks Deliver high-quality software that is more stable, scalable, and secure Book DescriptionThis practical guide to DevOps uses GitHub as the DevOps platform and shows how you can leverage the power of GitHub for collaboration, lean management, and secure and fast software delivery. The chapters provide simple solutions to common problems, thereby helping teams that are already on their DevOps journey to further advance into DevOps and speed up their software delivery performance. From finding the right metrics to measure your success to learning from other teams' success stories without merely copying what they've done, this book has it all in one place. As you advance, you'll find out how you can leverage the power of GitHub to accelerate your value delivery - by making work visible with GitHub Projects, measuring the right metrics with GitHub Insights, using solid and proven engineering practices with GitHub Actions and Advanced Security, and moving to event-based and loosely coupled software architecture. By the end of this GitHub book, you'll have understood what factors influence software delivery performance and how you can measure your capabilities, thus realizing where you stand in your journey and how you can move forward. What you will learn Effectively measure software delivery performance Adopt DevOps and lean management techniques in your teams Plan, track, and visualize your work using GitHub Issues and Projects Use continuous delivery with GitHub Actions and Packages Scale quality through testing in production and chaos engineering "Shift left" security and secure your entire software supply chain Use DevSecOps practices with GitHub Advanced Security Secure your code with code scanning, secret scanning, and Dependabot Who this book is forThis book is for developers, solutions architects, DevOps engineers, and SREs, as well as for engineering or product managers who want to enhance their software delivery performance. Whether you're new to DevOps, already have experience with GitHub Enterprise, or come from a platform such as Azure DevOps, Team Foundation Server, GitLab, Bitbucket, Puppet, Chef, or Jenkins but struggle to achieve maximum performance, you'll find this book beneficial.

This third edition of the popular Mastering QuickBooks (R) is updated for 2022 and now goes above and beyond the topics covered on the QuickBooks Certified User (QBCU) exam. Purchase of the print or Kindle book includes a free eBook in the PDF format. Key Features Learn QuickBooks Online (QBO) from scratch and get confident with best practices Fully revised to include the latest updates to QuickBooks Online Brush up on everything you need to prepare for the QBCU exam Book DescriptionWhether you have bookkeeping experience or not, handling the financial side of your growing business requires expertise. With Mastering QuickBooks (R) 2022, Third Edition, you'll learn how to use QuickBooks (R) to build the perfect budget, simplify tax return preparation, manage inventory, track job costs, generate income statements and financial reports, and perform all accounting-related tasks with ease. Throughout the book, you'll be guided by an experienced Certified Public Accountant and Advanced Certified QuickBooks ProAdvisor - from setup to core features and beyond. This new edition has every chapter revised to cover a range of new features and updates available, including smart invoicing and cash flow projections. You'll learn how to create multilingual invoices, track mileage, work with a cash flow dashboard that helps you with cash forecasting and planning reports, and upload batches of bills and checks. This book will also teach you how to manage sales tax, including how to set up, collect, track, pay, and report sales tax payments. In addition to this, you'll explore how to export reports to Google Sheets, use the custom chart builder, import budgets, and perform smart reporting. By the end of this book, you'll be well-versed with QuickBooks and have the confidence to manage all your bookkeeping tasks with ease. What you will learn Tackle bookkeeping concepts and the typical bookkeeping and financial accounting cycle Discover QBO's new features and what the whole line-up offers Track everything from billable and non-billable time to expenses and profit Generate key financial reports for accounts, customers, jobs, and invoice items Understand the complete QuickBooks payroll process Who this book is forSmall business owners, bookkeepers, and accounting students who want to start using QuickBooks more effectively will all get plenty of practical know-how from this book. While this guide is appropriate for beginners, it can also serve as an exhaustive resource for those with some bookkeeping experience and those studying to become a QuickBooks Certified User.

Build a strong foundation in SAS data warehousing by understanding data transformation code and policy, data stewardship and management, interconnectivity between SAS and other warehousing products, and print and web reporting Key Features Understand how to use SAS macros for standardizing extract, transform, and load (ETL) protocols Develop and use data curation files for effective warehouse management Learn how to develop and manage ETL, policies, and print and web reports that meet user needs Book DescriptionSAS is used for various functions in the development and maintenance of data warehouses, thanks to its reputation of being able to handle 'big data'. This book will help you learn the pros and cons of storing data in SAS. As you progress, you'll understand how to document and design extract-transform-load (ETL) protocols for SAS processes. Later, you'll focus on how the use of SAS arrays and macros can help standardize ETL. The book will also help you examine approaches for serving up data using SAS and explore how connecting SAS to other systems can enhance the data warehouse user's experience. By the end of this data management book, you will have a fundamental understanding of the roles SAS can play in a warehouse environment, and be able to choose wisely when designing your data warehousing processes involving SAS. What you will learn Develop efficient ways to manage data input/output (I/O) in SAS Create and manage extract, transform, and load (ETL) code in SAS Standardize ETL through macro variables, macros, and arrays Identify data warehouse users and ensure their needs are met Design crosswalk and other variables to serve analyst needs Maintain data curation files to improve communication and management Use the output delivery system (ODS) for print and web reporting Connect other products to SAS to optimize storage and reporting Who this book is forThis book is for data architects, managers leading data projects, and programmers or developers using SAS who want to effectively maintain a data lake, data mart, or data warehouse.

Use AI solutions in Salesforce to design complete enterprise solutions for sales, service, marketing, and commerce clouds and drive digital innovation in your organization Key Features Learn how to use Salesforce's AI features and capabilities to meet ever-evolving client needs Get expert advice on key architectural decisions and trade-offs when designing AI-driven Salesforce solutions Integrate third-party AI services into applications that modernize your solutions Book DescriptionWritten for Salesforce architects who want quickly implementable AI solutions for their business challenges, Architecting AI Solutions on Salesforce is a shortcut to understanding Salesforce Einstein's full capabilities - and using them. To illustrate the full technical benefits of Salesforce's own AI solutions and components, this book will take you through a case study of a fictional company beginning to adopt AI in its Salesforce ecosystem. As you progress, you'll learn how to configure and extend the out-of-the-box features on various Salesforce clouds, their pros, cons, and limitations. You'll also discover how to extend these features using on- and off-platform choices and how to make the best architectural choices when designing custom solutions. Later, you'll advance to integrating third-party AI services such as the Google Translation API, Microsoft Cognitive Services, and Amazon SageMaker on top of your existing solutions. This isn't a beginners' Salesforce book, but a comprehensive overview with practical examples that will also take you through key architectural decisions and trade-offs that may impact the design choices you make. By the end of this book, you'll be able to use Salesforce to design powerful tailor-made solutions for your customers with confidence. What you will learn Explore the Salesforce's AI components and the architectural model for Salesforce Einstein Extend the out-of-the-box features using Einstein Services on major Salesforce clouds Use Einstein declarative features to create your custom solutions with the right approach Design AI solutions on marketing, commerce, and industry clouds Use Salesforce Einstein Platform Services APIs to create custom AI solutions Integrate third-party AI services such as Microsoft Cognitive Services and Amazon SageMaker into Salesforce Who this book is forThis book is for technical and functional architects, technical decision-makers working on the Salesforce ecosystem, as well as anyone responsible for designing AI solutions in their Salesforce ecosystem. Lead and senior Salesforce developers who want to start their Salesforce architecture journey will also find this book helpful. Working knowledge of the Salesforce platform is necessary to get the most out of this book.

Bring your data to life with this accessible yet fast-paced introduction to Power BI, now in color. Purchase of the print or Kindle book includes a free eBook in PDF format. Key Features Learn faster with practical examples of the latest features of Power BI, including navigator buttons, column-level security, visualizing goals, and more Migrate your existing Excel and data analysis skills to Power BI Build accurate analytical models, reports, and dashboards, now in full color Book DescriptionUpdated with the latest features and improvements in Power BI, this fast-paced yet comprehensive guide will help you master the core concepts of data visualization quickly. You'll learn how to install Power BI, design effective data models, and build basic dashboards and visualizations to help you make better business decisions. This new edition will also help you bridge the gap between MS Excel and Power BI. Throughout this book, you'll learn how to obtain data from a variety of sources and clean it using the Power Query Editor. You'll also start designing data models to navigate and explore relationships within your data and building DAX formulas to make data easier to work with. Visualizing data is a key element of this book, so there's an emphasis on helping you get to grips with data visualization styles and enhanced digital storytelling. As you progress, you'll start building your own dataflows, gain an understanding of the Common Data Model, and automate dataflow refreshes to eradicate data cleaning inefficiency. You'll learn how to administer your organization's Power BI environment so that deployment can be made seamless, data refreshes can run properly, and security can be fully implemented. By the end of this Power BI book, you'll know how to get the most out of Power BI for better business intelligence. What you will learn Connect to data sources using import, DirectQuery, and live connection options Use Power Query Editor for data transformation and data cleansing processes, and write M and R scripts and dataflows to do the same in the cloud Design effective reports with built-in and custom visuals to optimize user experience Implement row-level and column-level security in your dashboards Administer a Power BI cloud tenant for your organization Use built-in AI capabilities to enhance Power BI data transformation techniques Deploy your Power BI Desktop files into Power BI Report Server Who this book is forThis book is for aspiring business intelligence and data professionals with a basic understanding of BI concepts, who want to learn Power BI quickly. Complete beginners with no BI background can also get plenty of useful information from this book.

This report examines Singapore's vibrant technology-based startup ecosystem and identifies key lessons that can inform the efforts of Indonesia, Malaysia, and Thailand to nurture and develop their tech startups. Technology-based startup enterprises are an increasingly important part of the business landscape in Asia and the Pacific. By applying innovative technologies to create new products and services, they can make a significant contribution to economic development while generating social and environmental benefits. However, to survive and then thrive, tech startups require an enabling ecosystem that includes supportive government policy, access to capital, skilled personnel, quality digital infrastructure and other elements. The report focuses on four key sectors: agriculture, education, health, and the environment. It is the second country report in the series "Ecosystems for Technology Startups in Asia and the Pacific.

An end-to-end practical guide to implementing Salesforce CPQ solutions, shortening your sales cycle, and generating a higher ROI Key Features Maximize sales by reducing turnaround time and providing a quick analysis of profits and losses Get up to speed with Salesforce CPQ concepts, best practices, and tips when choosing the right CPQ implementation strategy Implement CPQ configurations and automations for B2B and B2C business scenarios Book DescriptionSalesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners. The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You'll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you'll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You'll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you'll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks. By the end of this Salesforce book, you'll be able to implement Salesforce CPQ for any business. What you will learn Understand Quote-2-Cash business processes and configure opportunities and quotes Create custom CPQ actions and use custom filters for automating business needs Discover how to configure products and product rules Understand the CPQ pricing structure and methods, rules, multidimensional quoting, and quote automation Explore the CPQ data model and use the Salesforce Schema Builder to view and configure object relationships Configure contracts, amendments, and renewals in Salesforce Focus on CPQ billing and its advantages Gain comprehensive insights into Industries CPQ Who this book is forThis book is for Salesforce administrators, business analysts, functional consultants, sales managers, Salesforce architects, and those looking to gain Salesforce CPQ certification. Working knowledge of the Salesforce ecosystem is recommended to get the most out of this book.

Learn to use Microsoft's powerful marketing automation tool, and get comprehensive knowledge with this in-depth guide covering the core capabilities of Dynamics 365 Marketing Key Features Take your first step on the path to becoming a functional consultant with Dynamics 365 Marketing Get knowledge on how to use the systems features and functionality out-of-the-box Test your knowledge with self-assessment tests to better understand the content Book DescriptionMarketing is one of the most powerful entities in the modern world with the potential to make or break a business. The mighty Microsoft Dynamics 356 Marketing tool offers a wide range of marketing automation tools, understanding which is an essential skill for a successful marketer. This in-depth guide to the ins and outs of Dynamics 365 Marketing will help you grasp all the information you need to implement and use the system the right way. Starting with the setup and configuration of your Dynamics 365 Marketing instance, you'll explore fundamental concepts, such as leads, accounts, and contacts, and the creation and administration of segments and lists. Once you've grasped these basic concepts, you'll advance to the core of the book. From the email editor to outbound and real-time customer journeys and from the event module to Customer Voice, you'll develop a solid understanding of the fundamental topics crucial for anyone who wants to be a Dynamics 365 Marketing functional consultant. By the end of the book, you'll be ready for Dynamics 365 Marketing end-to-end implementations. What you will learn Create and manage marketing forms and pages Write good emails and use analytics to measure their effectiveness Explore outbound and real-time customer journeys Use Power Pages for real-time marketing events Create surveys to send to your customers with Customer Voice Exploit the Microsoft ecosystem to get the best results Who this book is forWhether you are a marketing consultant working on implementations or a marketer using the system, this book will help you learn all about Dynamics 365 Marketing. With the help of detailed explanations and self-assessment tests, you'll explore the system and will get be ready for end-to-end implementation.