The book ecosystem is radically changing, and libraries must change with it. This book tackles the controversial discussion about eBooks and explores librarian-driven solutions and visions for the future of libraries in the 21st century. The eBook Revolution: A Primer for Librarians on the Front Lines is exactly what its title promises: an essential resource for librarians facing the formidable task of coordinating the library-wide transition to eBooks and fielding questions from patrons about eBooks on a daily basis. After an introduction that covers the basics of eBooks and current eBook technology, the author puts things into perspective, documenting the changes that have occurred over the past decade. She also delves into important eBook issues, identifying librarian-driven solutions and providing glimpses of what libraries in the near future will likely be like. The book examines perennially critical issues such as accessibility, resource sharing, and the digital divide within the context of eBook technology and provides a clear framework for discussing eBooks, thereby enabling readers to make informed decisions regarding their own organizations.

Any competent librarian can have good accounting skills-after all, attention to detail, correct classification, and effective documentation are essential to both kinds of tasks. This book covers accounting concepts, budgeting, and government regulations that pertain to libraries. Balancing the Books: Accounting for Librarians fills the gap that exists in literature on library acquisitions accounting. By covering essential accounting concepts, budgeting, government regulations that pertain to libraries, as well as accounting measurement methods and their relationship to assessment, this book effectively addresses the questions often posed by acquisition librarians pertaining to accounting. It also directs readers to other authoritative resources for help on accounting topics outside the scope of the work. The book begins by addressing the specific issues involved with library accounting. Section two provides the reader with a fundamental grasp of accounting principles by providing readers with definitions, examples, and templates to help them understand and apply accounting standards to their unique situations. In section three, the reciprocal relationship between accounting and budgeting is examined, and the author further explores how budgeting can be used by librarians in deciding what they want to measure and what those metrics should be. The final section covers important regulations and standards-for example, those promulgated by the Government Accounting Standards Board (GASB) and the Financial Accounting Standards Board (FASB).

How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape. This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff. Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.

"Fully a third of all library supervisors are "managing in the middle: " reporting to top-level managers while managing teams of peers or paraprofessional staff in some capacity. This practical handbook is here to assist middle managers navigate their way through the challenges of multitasking and continual gear-shifting. The broad range of contributors from academic and public libraries in this volume help librarians face personal and professional challenges by Linking theoretical ideas about mid-level management to real-world situations Presenting ways to sharpen crucial skills such as communication, productivity, delegation, and performance management Offering specific advice on everything from supervision to surviving layoffs Being a middle manager can be a difficult job, but the range of perspectives in this book offer strategies and tips to make it easier."

Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments. Refining the customer service attitude. Using instructional design for staff development. This is a volume that every librarian charged with staff development should have at the ready.

This book describes a groundbreaking concept that enables public libraries-and librarians-to become indispensable by following a "Three Pillars" educational approach, and by replacing traditional terms with powerful, intuitive, value-enhanced terminology that everyone understands. While there is no question that what librarians and library professionals do is critically important, the ways in which these roles and responsibilities are described can mean the difference between being valued as essential to the community or considered optional. Something as simple as a choice of words can determine what is valued-and consequently what gets funded, and what gets canceled. Transforming Our Image, Building Our Brand: The Education Advantage examines how the "Three Pillars" approach harnesses the power of language to enhance respect, generate increased perceived value, and garner funding. The power stems from positioning all that library professionals do under three, easy-to-remember "pillars," and replacing typical library terms and phrases with bold, value-enhanced terminology that commands value-language that people outside of the field can immediately understand. This book is essential reading for public library staff members at all levels of the organization, especially those in leadership roles; and its root concepts are applicable for all other library types as well.

Providing guidelines for designing collections and services that best serve 21st-century needs in school and public libraries, this book helps librarians to understand today's children and the ways they interact with information and recreational materials. Managing Children's Services in Libraries, Fourth Edition is designed to give students and new library workers the skills they need to succeed as well as get experienced librarians up to speed on the new developments in technology, publishing, and education. The book takes a broad view of all aspects of library work with children, addressing the dramatic and ongoing changes in school and pubic libraries. This latest edition of a popular, proven resource focuses on practical ways to organize library services to children and the adults who care for them, and on expanding services from the building level to the greater community. Sections focus specifically on collections, planning services, managing personnel and budgets, and working with other community agencies. The book is written to serve as a textbook for courses in services to children and young adults, and is appropriate for short workshops and in-service training for library staff. Administrators and department heads will find it a useful tool for designing and updating library services.

There's no shortage of library management books out there--but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize minutiae that slip through the cracks of a larger handbook? Library Management Tips that Work does exactly that, answering numerous questions library managers may never have thought to ask, such as * How create a job manual, and keep staff accountable * Keeping your library board in the loop * Using numbers to make your case * Dealing with unreturned library materials * Methods for managing multiple libraries with one FTE librarian * Retaining services despite budget cuts and staff shortagse * Public relations on a shoestring Written by contributors from across the field, this eclectic guide offers best practices suitable for managers in all types of libraries.

This book provides an introduction and helpful guide to online education for librarians and educators in the K-12, public, and academic library settings. Today's librarians must be comfortable working in online learning environments, teaching information literacy courses, and supporting online students across curricula. With the rapid proliferation of the Internet and online technologies in the last decade, however, it is not uncommon for some library professionals to feel left behind. Designing Online Learning: A Primer for Librarians provides best practices for librarians who are unfamiliar with online education and need guidance in either developing an online course or providing support to faculty and students in online courses. This book offers practical guidance for librarians and educators serving a variety of users, including students and teachers in the K-12, public, and academic library communities. The authors provide a valuable introduction to online teaching and learning that details elementary technologies and technical standards, utilizes case studies that showcase successful programs, and identifies best practices for design, instructor development, and student assessment.

More and more libraries are working to organize their own library camps or 'unconferences' - open, friendly and refreshingly informal gatherings for librarians to unite, exchange ideas, and share knowledge. "Library Camps and Unconferences" provides you with the practical, step-by-step guidance you need to bring your vision of organizing a library camp to life. Author Steve Lawson walks you through the process from start-to-finish, with guidance for setting a date and location, organizing important technological components, planning events, and gathering equipment. You'll find advice for setting a budget, marketing your camp, and conference-day management, as well as tips for dealing with unexpected problems and methods for evaluating your camp's success. Whether you've planned library camps before or you're a first time organizer, this "Tech Set" title will enable a thought provoking, productive, and friendly event for you and your LIS peers.

In the knowledge economy, professionals have to make decisions about non-tangible, non-monetary, and largely invisible resources. Information professionals need to understand the potential uses, contributions, value, structure, and creation of broadly intangible intellectual capital in libraries. In order to fully realize intellectual capital in libraries, new practices and skills are required for library management practitioners and researchers.
Managing Intellectual Capital in Libraries provides research advances, guidelines, methods and techniques for managing intellectual capital in a library environment, and includes analyses and case studies. This book includes a foreword by Anne Woodsworth and is structured into seven chapters, covering: libraries in the knowledge economy; worlds of production and intellectual capital utilization in libraries; identifying and categorizing intellectual capital; measuring libraries intellectual capital; financial valuation and reporting of intellectual capital in libraries; and survival analysis for libraries intellectual capital resources. The book concludes with a summary, and turns the reader towards future research.
Practical methods and techniques are outlined that can be applied to real-life library situations, as they have been extensively applied in other economic sectorsProvides illustrative examples and case studies for exploring and explaining the meaning of specific intangible assets and resources in libraries, such as user oriented intangible assets, library system automation and technology, library location, human capital, external relations and moreConsiders libraries as intellectual capital within organizations and broader socioeconomic systems"

Successfully managing rare book collections requires very specific knowledge and skills. This handbook provides that essential information in a single volume. Rare Book Librarianship for the 21st Century is the first new rare books handbook of practice in 25 years. Authored by two special collections experts with extensive field experience, this book is also the first to discuss the role of digital technologies in managing a rare book collection. After a fascinating discussion of the history and current state of rare book libraries, this handbook provides a comprehensive account of the core skills and knowledge needed to be a successful rare book librarian. Topics include best practices for handling, housing, and conserving rare materials; collection development techniques; and user education and outreach. This book will serve as a handbook for practitioners in academic settings, large public libraries, and special libraries, and as a textbook for students in MLIS courses on rare book librarianship and curatorship. Provides a bibliography of reference resources for rare book librarians Includes sidebars with examples drawn from real-life experience

The only book currently available that comprehensively integrates research and evaluation for evidence-based library and information science practice. Numerous books cover research and evaluation in general, but not within the context of library and information science. Many others cover the field of library and information science overall but with little focus on research. Knowledge into Action: Research and Evaluation in Library and Information Science offers in a single volume, an expert introduction to these two distinct, yet deeply interrelated, phases of information-gathering as they are practiced in the information sciences. Knowledge into Action takes readers through the core principles, working processes, and practical tools for conducting and evaluating research in library and information science, enhancing the presentation with examples, informational graphics, study questions, and exercises directly relevant to this field. It is a welcomed resource for students and scholars who want to use appropriate techniques for gathering and assessing research, as well as information professionals looking to improve services at their libraries or information centers. The book is also designed to educate practitioners as consumers of the research and evaluation literature and as active participants in professional conferences, meetings, and workshops.

Improve your understanding of the basics of Functional Requirements for Authority Data (FRAD): A Conceptual Model with this text and help readers create RDA authority records. RDA will be implemented by thousands of libraries in the United States and around the world. RDA streamlines the process of making library collections accessible through improved authority data, either on-site or virtually. Catalogers need to understand the FRAD model in order to create RDA authority records. The first book of its kind, Demystifying FRAD: Functional Requirements for Authority Data provides clear, applicable information to help catalogers get up to speed by explaining the Functional Requirements for Authority Data (FRAD): A Conceptual Model. It illustrates the Conceptual Model for Authority Data with specific examples. It provides many specific examples that explain the FRAD entities, the attributes of those entities, and the relationships between those entities. This book also includes some brief RDA authority records exemplifying the major FRAD relationships.

This book discusses library services to Hispanic/Latino teens, highlighting best practices, examining relevant and responsive services and programs, and reframing existing approaches to serving this segment of the population. Latino teens within Generation Y or Generation Z are bilingual and bicultural. As such, these teenagers have varied characteristics that present unique conditions and challenges for librarians. Serving Latino Teens not only explains why providing targeted services to Latino teens is so critical, but it also shows librarians and teen providers exactly how to best reach this demographic. Author Salvador Avila, a noted expert and popular lecturer on providing library services to Latino and Spanish speaking-communities, offers ideas and strategies that can be easily duplicated. Grounded in empirical evidence, this book presents what research has indicated is important to teens, Latinos in particular; demonstrates how to incorporate relevant literature into your services; and describes the cultural, social, economic, psychological, technological, and sexual characteristics of this emerging population. This title will be immensely helpful to public and school librarians as well as social services providers who work with Latino teens and soon-to-be teens ages 11 through 18.

A complete guide to the Dewey Decimal and Library of Congress classification of subjects relating to the Second World War.

Written in clear, simple language, this book provides information that will help an aide or paraprofessional manage a school library. Setting up and managing a library media center is a complex task best handled by a certified and experienced librarian, but the fact of the matter is that many school districts have had to cut librarian positions and are attempting to fill the gaps with aides. School Library Management: Just the Basics describes the step-by-step process of setting up the management processes in a school library and outlines easy management concepts that will guide aides through challenges like setting up activity centers and establishing rules for behavior. With over three decades of experience in librarianship between them, the authors cover topics such as student incentives and rewards; scheduling and supervising computer usage; circulation procedures; training materials for volunteers; passes, book marks, and other patterns; and privacy issues. This book can also serve as an effective training guide for district librarians responsible for training aides who are running multiple centers. Illustrations by the authors An index enables easy searching

This enlightening book presents a hypothetical evaluation case study to explore and propose tools for effective library program assessment. Although outcome assessment is almost universally expected by accreditation committees, it is difficult for librarians to determine the methods that should be employed for completing such assessments. Case Study Research: A Program Evaluation Guide for Librarians provides guidance for developing an effective program-assessment method using a case-study approach. Built around a hypothetical case and complete with vignettes and examples, the guide explains everything from evaluating a case-study proposal to bounding the case, analyzing the context, planning questions and criteria, and identifying design and data collection methods. It discusses how to establish and maintain appropriate political, ethical, and interpersonal relationships; how to collect, analyze, and interpret quantitative and qualitative data; and finally, how to evaluate and report the case study. In addition, the book guides the reader through the process of using case-study matrices and selecting appropriate qualitative software. A hypothetical program evaluation case study Vignettes and examples related to the hypothetical case Focus questions, a case application, and application questions and exercises with each chapter End-of-chapter references A brief glossary of common case-study terms Appendixes of additional program evaluation materials

This second edition has been revised and updated to provide both professionals and LIS students with the most current and comprehensive introduction to public librarianship. The author covers every aspect of the public library, from its earliest history to its current incarnation in the 21st century.

Those at the helm of a small public library know that every little detail counts. But juggling the responsibilities that are part and parcel of the job is far from easy. Finally, here's a handbook that includes everything administrators need to keep a handle on library operations, freeing them up to streamline and improve how the organization functions. It's packed with practical advice and dozens of checklists for - Preparing budgets, writing financial reports, and working with the library board - Simplifying workflow using the fine art of delegation - Collection development, including tips for effective weeding - Launching initiatives and outreach programs, such as adult literacy programming and homework help centers "Tales from the Field" offer real-world perspectives from library directors across the county. From finance and HR to collection development, policy, and programming, this resource puts ready-to-use information at your fingertips.

This book provides success stories from top leaders in archives and records management.Bruce Dearstyne, one of the profession's most influential educators, has gathered fourteen prominent leaders with proven track records in archives and records management. They reveal the secrets of their success and lay out what it takes to build and manage a dynamic, high-achieving program.Representing programs at government, for-profit, and non-profit organizations, authors include: Edie Hedlin, former Archivist of the Smithsonian Institution; Phil Mooney, Archivist, Coca Cola Company; Eugenia Brumm, former Records Manager, Abbott Labs and now Director in the Legal Operations Consulting area at Huron Consulting Group; and more.Read this book to see expert management strategies at work and to understand the "why" and "how" of excellent programs. You will come away with better solutions for all things management - from writing effective mission statements to gauging and responding to the market for services. The authors give candid, fascinating accounts of their leadership style and its impact in shaping and directing a program, of dealing with institutional change, overcoming enormous budgeting and human resources challenges - and much more.Giving lie to the adage that "leaders are born, not made," this collection offers practical wisdom and useful advice that will help you take your leadership skills to the next level.

In today s digital environment the workplace is characterised by individuals creating information perhaps independently of formal systems, or establishing new systems without knowledge of information management requirements. This book explains and explores the concept of organisational culture, specifically within the domain of information management. It draws on the author's wide-ranging practical experience in different workplaces and uses research findings from cross-cultural studies of information management.
Uses research findings from cross-cultural studies of information managementProvides tools to develop practical and realistic solutions to real-world problemsDraws on the author s wide-ranging practical experience in different workplaces."

This book presents a proven year-long program to boost student productivity and train high school library aides while offering services to all patrons of the school library. Power Researchers: Transforming Student Library Aides Into Action Learners is a unique practical guide for high school librarians to use in developing a curriculum for student library aides that expands their knowledge, develops literature appreciation, and models 21st-century teaching skills. Authors Lehman and Donovan-both experienced high school librarians-explain how to get maximum results from their proven "learn by doing and helping others" philosophy and techniques, increasing productivity in your library and giving students the necessary information literacy skills for success. This book is filled with reproducible lesson plans, student worksheets, and rubrics. Lessons incorporate specific skills, dispositions, responsibilities, and self-assessment strategies from the AASL Standards for 21st Century Learners. The lessons and reproducibles are not just limited to use with library aides; these materials can also be utilized in collaboration with classroom teachers for whole class instruction in all content areas. Useful links to many online lessons, modules, and Web 2.0 tools are also included. Contributions from practicing teachers and school librarians 50 original lessons, student worksheets, rubrics, and a suggested school calendar-year pacing guide Various illustrations and screen captures Appendix includes a ten-month generic calendar pacing guide

Highly-respected authors G. Edward Evans, a long-time academic library director, and Fulbright Scholar, and ALA President-Elect and past ACRL president, Camila Alire, who also served as dean of two ARL libraries, draw from their combined professional, educational, and authorship experience of over seventy-five years to provide a comprehensive examination of academic librarianship. This authoritative new source, ideal for practitioners looking to advance their careers and for use as text in LIS programs, explores the unique nature of academic librarianship and guides readers to understand what is required to have a successful career in academic librarianship. Featured Review: "Refreshingly, Alire...and Evans...do an excellent job of balancing an overview of the academic library's place within the university and higher education as a whole, while also examining the details of the library's inner workings...this is an excellent text...for preparing librarians to take their places in academia, particularly as academic library directors...Essential reading for academic librarians."- Library Journal, October 2010Evans and Alire explain the important ways in which the higher education environment distinguishes academic libraries from other types of libraries, and readers will gain practical insight into their distinct political and operational characteristics. They fully explore the core issues in contemporary academic librarianship, readers will be prepared to tackle all aspects of their jobs and ascend the organizational ladder. Each chapter is dedicated to a key issue in the field, with topics including: Teaching faculty roles Campus governance Curriculum The student body Collection development Providing quality service Funding Facilities Staff Technology and IT supportA chapter on career development will benefit both aspiring and practicing academic librarians looking to enter or advance in the field, and a concluding section explores the future of academic librarianship through valuable input from more than fifteen experienced academic library deans and directors.

Change is inevitable and essential to any functioning institution. But change can be stressful, k especially when it upsets established routines and patterns. Library managers need to be able to lead staff through episodes of change while remaining empathetic, this book shows them how to * Engage library staff in the process and encourage their active participation * Navigate successfully through common types of change, such as space planning, departmental reorganization, and changes in work responsibilities * Draw on concepts from psychology, communication, empowerment, planning, and evaluation to minimize friction Most workplace changes are not ends in themselves but part of a continuous process of transition. Peppered with short narratives that use real-life examples of change principles, this book helps managers reassure their staff that change can be an opportunity for reflection and personal growth.