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Books > Business & Economics > Business & management > Sales & marketing > Market research

Review of Marketing Research (Hardcover, 4 Revised Edition): Naresh K. Malhotra Review of Marketing Research (Hardcover, 4 Revised Edition)
Naresh K. Malhotra
R3,069 Discovery Miles 30 690 Ships in 10 - 15 working days

"The Review of Marketing Research" annual series provides current, state-of-the-art articles by the marketing field's leading researchers and academicians. In contrast to other research publications that impose rigid limitations on the length of articles, "RMR" publishes longer chapters that are not only theoretically rigorous but also offer richer detail, including literature reviews, cutting-edge methodologies, empirical studies, emerging trends, international developments, guidelines for implementation, and suggestions for future theory development and testing.

Beyond Global Capitalism (Paperback, Softcover reprint of the original 1st ed. 2015): Satoshi Fujii Beyond Global Capitalism (Paperback, Softcover reprint of the original 1st ed. 2015)
Satoshi Fujii
R1,645 Discovery Miles 16 450 Ships in 18 - 22 working days

This book compiles the presentations and discussions from the international symposium "Beyond Global Capitalism" that was held with the contributions of Emmanuel Todd, Ha-Joon Chang, and other scholars in Kyoto, Japan, in 2013. The book is intended make the reader aware that global capitalism, or globalism, has increased its power in recent years, bringing about a variety of harmful effects to the peoples of the world. Drawing upon a variety of academic disciplines including economics, political economic science, economic thought, anthropology, history, and political science, the contributors to this book identify theories and strategies for overcoming the worldwide problems that have been caused by global capitalism. The discussions presented here foster the development of theoretical and practical frameworks for a global economy that moves beyond global capitalism. They also argue for the development of a stable, rich, and resilient economy and society that enhances the well-being of people all over the world in the twenty-first century.

Neostrategic Management - An International Perspective on Trends and Challenges (Paperback, Softcover reprint of the original... Neostrategic Management - An International Perspective on Trends and Challenges (Paperback, Softcover reprint of the original 1st ed. 2016)
Ivona Vrdoljak Raguz, Najla Podrug, Lara Jelenc
R2,068 Discovery Miles 20 680 Ships in 18 - 22 working days

Contemporary research in strategic management, with an emphasis on different tools and skills created by scholars in the field, is evident throughout Neostrategic Management. This book is specially designed to accommodate the needs of strategy students worldwide in our fast-changing twenty-first century. The authors integrate cutting-edge research on topics including corporate performance, governance, strategic leadership, technology and internationalization. Based on real-world practices and current research in the field, Neostrategic Management features an increased emphasis on the changing global economy and its role in strategic management.

Maestria en ingresos pasivos 2020 - Tu plan para lograr la libertad financiera para jubilarte joven, y jubilarte rico. Descubre... Maestria en ingresos pasivos 2020 - Tu plan para lograr la libertad financiera para jubilarte joven, y jubilarte rico. Descubre las estrategias para ganar dinero en linea, incluso si eres principiante y sin ideas! (Spanish, Hardcover)
Pablo Avitia
R473 Discovery Miles 4 730 Ships in 18 - 22 working days
Interfirm Networks - Franchising, Cooperatives and Strategic Alliances (Paperback, Softcover reprint of the original 1st ed.... Interfirm Networks - Franchising, Cooperatives and Strategic Alliances (Paperback, Softcover reprint of the original 1st ed. 2015)
Josef Windsperger, Gerard Cliquet, Thomas Ehrmann, Georg Hendrikse
R3,483 Discovery Miles 34 830 Ships in 18 - 22 working days

The organization of interfirm networks, such as alliances, cooperatives, franchise and retail chains, has become an important research topic in the field of economics, marketing, strategic management, and organization theory. This book contributes to the literature on formal and informal inter-organizational governance by providing new insights on contract design, ownership, evolution of cooperation, role of social capital and performance in franchising networks; includes topics of loyalty, reputation and organizational form as well as performance of cooperatives, and discusses the relationship between formal and relational governance in alliances, governance structures of innovation activities, dynamics of interfirm conflicts, and network externalities and alliance formation.

Collaboration in the Australian and Chinese Mobile Telecommunication Markets (Paperback, Softcover reprint of the original 1st... Collaboration in the Australian and Chinese Mobile Telecommunication Markets (Paperback, Softcover reprint of the original 1st ed. 2014)
Yu (Aimee) Zhang
R3,582 Discovery Miles 35 820 Ships in 18 - 22 working days

A major objective of this book is to identify the key determinants of successful inter-firm collaborations in the telecommunications industry in Australia and China, utilizing both qualitative and quantitative research methods as complementary methodologies. The findings will provide essential information and suggestions for businesses, researchers and policy makers and shed light on how to concretely improve the performance of business collaborations. Inter-firm collaboration has become increasingly important in the global economy, as firms now rely on collaborations to access new resources, new technologies, skills, the latest market information, new markets and knowledge, to accelerate innovation, to reduce costs, and to overcome government policy barriers.

Sustainable Learning in Higher Education - Developing Competencies for the Global Marketplace (Paperback, Softcover reprint of... Sustainable Learning in Higher Education - Developing Competencies for the Global Marketplace (Paperback, Softcover reprint of the original 1st ed. 2015)
Marta Peris-Ortiz, Jose M. Merigo Lindahl
R1,868 Discovery Miles 18 680 Ships in 18 - 22 working days

In an era of globalization, technological innovation, and social transformations, universities face the challenge of training students with the competencies needed to meet the demands of the market and to successfully integrate into today's workforce. This book looks at the university as a dynamic source of essential competencies and explores various skill management models, methodologies and innovations applied by educational institutions around the world. The demands of today's society represent a major challenge for universities and their teaching staffs. Professors need to adapt their teaching methods to meet these new challenges. For example, universities need to prepare new generations of students with the ability to select, update and use knowledge, rather than processing facts and formulas. Students need to be capable of learning in different contexts and modalities throughout their professional careers and learn to adapt their knowledge to new situations. In response, a conceptual and methodological change has taken place in the university organizational culture and in student curriculums. This book presents a variety of cases and observations on the competencies developed in the curriculums of universities around the world, with the aim to assure that graduates leave fully prepared to face the challenges of the new economy.

Basic Marketing Research (with Qualtrics Printed Access Card) (Hardcover, 8th edition): Gilbert Churchill, Tom Brown, Tracy... Basic Marketing Research (with Qualtrics Printed Access Card) (Hardcover, 8th edition)
Gilbert Churchill, Tom Brown, Tracy Suter
R1,476 R1,368 Discovery Miles 13 680 Save R108 (7%) Ships in 10 - 15 working days

Why is BASIC MARKETING RESEARCH the best-selling marketing textbook? It is a best seller because it's written from a student's perspective. Authors Brown, Suter, and Churchill know that for a marketing textbook to be effective, students have to be able to understand it. And they've achieved that time and again. This edition is packed with the features that made it a best-seller in the first place, from study tools to updated content to an easy-to-read writing style. Plus, in this volume you'll learn more about how experts gather data and how to use it yourself to turn greater profits.

Understanding the Dynamics of Global Inequality - Social Exclusion, Power Shift, and Structural Changes (Paperback, Softcover... Understanding the Dynamics of Global Inequality - Social Exclusion, Power Shift, and Structural Changes (Paperback, Softcover reprint of the original 1st ed. 2015)
Alexander Lenger, Florian Schumacher
R2,153 Discovery Miles 21 530 Ships in 18 - 22 working days

Despite the fact that the globalization process tends to reinforce existing inequality structures and generate new areas of inequality on multiple levels, systematic analyses on this very important field remain scarce. Hence, this book approaches the complex question of inequality not only from different regional perspectives, covering Africa, Asia, Europe, Latin and Northern America, but also from different disciplinary perspectives, namely cultural anthropology, economics, ethnology, geography, international relations, sociology, and political sciences. The contributions are subdivided into three essential fields of research: Part I analyzes the socio-economic dimension of global exclusion, highlighting in particular the impacts of internationalization and globalization processes on national social structures against the background of theoretical concepts of social inequality. Part II addresses the political dimension of global inequalities. Since the decline of the Soviet Union new regional powers like Brazil, China, India and South Africa have emerged, creating power shifts in international relations that are the primary focus of the second part. Lastly, Part III examines the structural and transnational dimension of inequality patterns, which can be concretized in the rise of globalized national elites and the emergence of multinational networks that transcend the geographical and imaginative borders of nation states.

Review of Marketing Research (Hardcover, 3 Revised Edition): Naresh K. Malhotra Review of Marketing Research (Hardcover, 3 Revised Edition)
Naresh K. Malhotra
R3,069 Discovery Miles 30 690 Ships in 10 - 15 working days

"The Review of Marketing Research" annual series provides current, state-of-the-art articles by the marketing field's leading researchers and scholars. Unlike other research publications that impose rigid constraints on the length of articles, RMR publishes longer chapters that are not only theoretically rigorous, but also offer richer detail, including literature reviews, cutting-edge methodologies, empirical studies, emerging trends, international developments, guidelines for implementation, and suggestions for future theory development and testing. "RMR" fills an important need in the marketing literature. No bookshelf or library is complete without these annual volumes.

New Perspectives on Internationalization and Competitiveness - Integrating Economics, Innovation and Higher Education... New Perspectives on Internationalization and Competitiveness - Integrating Economics, Innovation and Higher Education (Paperback, Softcover reprint of the original 1st ed. 2015)
Eskil Ullberg
R3,144 Discovery Miles 31 440 Ships in 18 - 22 working days

This volume showcases contributions from leading academics, educators and policymakers derived from two workshops hosted by the Interdisciplinary Center for Economic Science (ICES) at George Mason University on internationalization and competitiveness. It aims to present key areas of current research and to identify basic problems within the field to promote further discussion and research. This book is organized into two sections, focusing on: science and economics and innovation policy and its measurement, with an underlying emphasis on exploring connections across disciplines and across research, practice and policy. The first workshop was held at George Mason University (GMU) in Arlington, VA, USA in March 2013 and a second, building on the key results from the first, was held at the Royal Institute of Technology (KTH) in Stockholm, Sweden in October 2013. A variety of problems were discussed and several interdisciplinary concepts in internationalization and competitiveness have already emerged from these workshops. For example, many of the presentations emphasized a need for productivity, which is a key goal of economic development. It was proposed to shift the emphasis from productivity towards creativity by examining property right regimes and their measurement to provide incentives for creative idea generation. These regimes span across higher education, invention, labor markets, and many other markets and institutions. Addressing fundamental issues along four dimensions--economics, higher education, strategic collaboration, and new research methods--this book provides a multidimensional, interdisciplinary perspective on the challenges and opportunities for future development. This excellent collection of essays provides new insights as to how the development and diffusion of knowledge are facilitating convergence in the structure of research organizations across the globe -- a process that has enormous implications for how actors in all parts of the world compete with one another in an increasing array of arenas. The essays have valuable implications for understanding how producers of all kinds of knowledge across the globe are competing with one another and how geographical space and nation states are less important in the competition for novelty. Rogers Hollingsworth University of Wisconsin (Madison) University of California San Diego

Institutional Competition between Common Law and Civil Law - Theory and Policy (Paperback, Softcover reprint of the original... Institutional Competition between Common Law and Civil Law - Theory and Policy (Paperback, Softcover reprint of the original 1st ed. 2014)
Michele Schmiegelow, Henrik Schmiegelow
R5,307 Discovery Miles 53 070 Ships in 18 - 22 working days

This book addresses two countervailing challenges to theory and policy in law and economics. The first is the rise of legal origins theory, which denies the comparative law view of convergence between common law and civil law by the assertion of an economic superiority of common law. The second is the series of economic crises in the very financial markets on which that assertion was based. Both trends unsettled certainties about the rule of law and institutional economics. Meeting legal origins theory in its main areas of political science, sociology and economics, the book extends the interdisciplinary reach to neglected aspects of comparative law, legal history, dynamic econometric analysis and "quasi-natural experiments" with counterfactual evidence of different institutional regimes in divided countries. These combined methodological tools make tests of the economic impact of different legal origins much more reliable. This is shown for developed and newly industrialized countries as well as developing, transforming and emerging countries with or without financial center advantage, affected or not by financial crises. The Asian financial crises and the American subprime crisis have been, or could have been resolved using the resources of common law or civil law. These cases and data on access to justice in Africa, Asia and Latin America reveal the problem of substantive law remaining "law on the books" without efficient procedural rules and judicial structures. The single most striking common law-civil law divide is that lawyer-dominated common law procedure is slower and costlier than judge-managed civil law procedure. Countries as diverse as the Netherlands, Japan, and China show functional interaction between culture and law in legal reforms. Such interaction can reduce the occurrence of legal disputes as well as facilitate their resolution. It can use economic crises as catalysts for legal reforms or rely on regional integration, and it should replace the discredited method of legal "transplants" by sustained dialogue between legal advisors and all actors involved in legal reforms.

Unit Pricing - Empirical Investigations of its Influences at the Product and Retailer Levels (Paperback, 1st ed. 2016): Lena... Unit Pricing - Empirical Investigations of its Influences at the Product and Retailer Levels (Paperback, 1st ed. 2016)
Lena Himbert
R2,077 Discovery Miles 20 770 Ships in 18 - 22 working days

With a series of experiments, Lena Himbert highlights the influence of the unit price's unit of measure on the consumer's price-level perception and quality perception. Furthermore, this thesis shows that the unit price availability and prominence influences the consumer's store price image. When shopping for pre-packaged products, consumers are offered a variety of product and price information at the point of purchase. The unit price represents price information given to the consumer for which the factor package size is removed and thereby lowers the information load for consumers in the shopping situation. However, retailers have considerable leeway concerning the unit price format. Aspects that can be varied are for example the unit of measure (e.g., price per kg vs price per 100 g) or font size. There is little to no previous research that gives advice to retailers how they should indicate the unit price on the price label.

The Activation Imperative - How to Build Brands and Business by Inspiring Action (Hardcover): William Rosen, Laurence Minsky The Activation Imperative - How to Build Brands and Business by Inspiring Action (Hardcover)
William Rosen, Laurence Minsky; Foreword by Rory Sutherland
R1,328 Discovery Miles 13 280 Ships in 10 - 15 working days

How can marketers navigate the growing array of marketing specialties, multiplying media options and data sources, and increasing content saturation to improve effectiveness and return on investment? How can they provide consumers with seamless experiences of value across channels that overcome behavioral barriers and actually deliver results? In The Activation Imperative, William Rosen and Laurence Minsky provide a straightforward guide for marketers to move beyond building brands to activating them-from simply projecting what a brand is to optimizing what it does-to move people closer to transaction. Drawing on years of research and experience with the world's most sophisticated brands, Rosen and Minsky share a unifying cross-discipline marketing approach designed to impact critical behaviors and more effectively drive business results. They reveal how today's more personalized and trackable communications illuminate tremendous diversity in paths-to-purchase and explain how to leverage this data to develop more effective strategies and creative targeted to individual inflection points. With actionable advice and best-in-class examples, Rosen and Minsky offer marketers a road map to manage today's increasingly fragmented marketing landscape to more effectively and efficiently build brands and business.

Making Global Value Chains - Geographies of Market-Oriented Development in Ghana and Peru (Paperback, 1st ed. 2016): Dorothee... Making Global Value Chains - Geographies of Market-Oriented Development in Ghana and Peru (Paperback, 1st ed. 2016)
Dorothee Niebuhr
R2,041 Discovery Miles 20 410 Ships in 18 - 22 working days

This book investigates the recent rise of the market-oriented value chain approach in development policy with a focus on the agro-export sector in the Global South. The research project aims at unveiling the political, social and cultural processes around the circulation of market rationales at the global scale and on the ground. In-depth analyses of two exemplary settings, Peru and Ghana, reveal the extent to which national policies, development programs, laws and academic curricula have adopted a "thinking in terms of value chains" in the last decade. By embracing the perspectives of policymakers, consultants, entrepreneurs and producers, this book provides exciting first-hand insights about the making of markets for scholars and development practitioners alike.

Between Globalization and Integration - The Europeanization of Romania (Paperback, 1st ed. 2016): Sebastian Vaduva Between Globalization and Integration - The Europeanization of Romania (Paperback, 1st ed. 2016)
Sebastian Vaduva
R1,677 Discovery Miles 16 770 Ships in 18 - 22 working days

This volume focuses on the integration and globalization of Romania, a prominent emerging market in South-Eastern Europe and one of the major players in the securitization of the Black Sea and the Eastern European border, as both a part of NATO since 2004 and a fully integrated EU Member State since 2007. It will examine the challenges the country has faced in its progression from totalitarianism to democracy through several waves of reform intended to update and streamline its political and economic processes for success in the free-market capitalist arena. Having learned the hard way about some of the key aspects of public administration, Romania has learned a place for itself among the diverse global players of Europe and beyond. The first section reviews current perspectives on globalization and its impact in the late 20th century. It has "flattened" the Earth, generating better communication and exchanges than ever before, but also gathering a fair amount of criticisms from commentators seeing it as little else than neo-colonialism. Cooperative-administrative strategies are being suggested instead, in order for new public administration patterns to smoothly run in coordination with the globalized world. In the second section, the European Union is described as a complex multi-level socio-political entity, itself historically in turmoil over its own style of rule - e.g. hierarchy vs. coordination, integration vs. centralization, etc. - or even its own existence, as the European dream seemed to be losing steam with the general population of Europe several times in the previous century. Powers and responsibilities of the European institutions and agencies are also discussed. Thirdly, the recent history of Romania is approached from the Europeanization context, starting from its post-1989 days of confusion and of attempting to jumpstart democracy. Eventually, it has to undergo a series of reforms and internalize some principles fundamental to the EU in order for the much-awaited accession to occur and its multiple effects to start taking place. A country with a rich cultural heritage and straddling multiple socio-political axes, Romania has plenty more to offer in the new geostrategic, security and development contexts of the 21st-century Europe. As such, this volume provides inspiration for further research and practical application opportunities on topics of local, European and global significance.

Managing Inpatriation - Making Assignments More Effective (Paperback, 1st ed. 2017): Wilhelm Griga Managing Inpatriation - Making Assignments More Effective (Paperback, 1st ed. 2017)
Wilhelm Griga
R1,887 Discovery Miles 18 870 Ships in 18 - 22 working days

Wilhelm Griga explores benefits of inpatriation, issues, remediation strategies, and factors influencing inpatriate assignment effectiveness to better fulfill individual and organizational demands. The author covers inpatriation theory and presents empirical research results on inpatriates from China and USA in Germany. Antecedents to inpatriate's competence build-up, goal achievement, and career development are explored and established. Significant insights and recommendations on the transfer of employees from foreign subsidiaries of multinational corporations to the headquarters of the parent company are provided.

From Corruption to Modernity - The Evolution of Romania's Entrepreneurship Culture (Paperback, 1st ed. 2016): Sebastian... From Corruption to Modernity - The Evolution of Romania's Entrepreneurship Culture (Paperback, 1st ed. 2016)
Sebastian Vaduva
R1,772 Discovery Miles 17 720 Ships in 18 - 22 working days

This volume examines corruption and provides tools and that can be utilized to combat it and encourage development. Using Romania as a case study, the authors argue that corruption can be reduced via institutional reforms and effective civic education. Describing various causes and types of corruption, the authors explore the causes and influences that result in corruption and the current political and bureaucratic practices that inhibit social, political or economic reform. The nations of Europe, including Romania, have different civil traditions varying in their intensity, cultural heritage, scope of activity, religious or non-religious affiliation, among other factors. Western Europe has experienced over a century of modern government involvement crowding out the efforts of traditional civil society, while Romania, along with the other Eastern nations of the former Soviet bloc, experienced almost a half-century of systematic efforts by communist regimes to eradicate and control all spheres of voluntary, nongovernmental civil life. Moreover, the inexperience and immaturity of Romanian society in the early transition period after communism, particularly its so-called "entrepreneurial class," have discredited and abused the concept of civil society, utilizing it solely for tax benefits and selfish purposes. Having had to learn the hard way about some of the key aspects of public administration often taken for granted in other countries more experienced in democratic participation, Romania has most recently made significant progress toward overcoming corruption and implementing reforms and policies that will allow it to participate more fully in the global arena.

Review of Marketing Research (Hardcover, 2 Revised Edition): Naresh K. Malhotra Review of Marketing Research (Hardcover, 2 Revised Edition)
Naresh K. Malhotra
R3,073 Discovery Miles 30 730 Ships in 10 - 15 working days

"The Review of Marketing Research" annual series provides current, state-of-the-art articles by the marketing field's leading researchers and academicians. Unlike other research publications in the field that impose rigid limitations on the length of articles, RMR publishes longer chapters that are not only theoretically rigorous but also offer richer detail, including literature reviews, cutting-edge methodologies, empirical studies, emerging trends, international developments, guidelines for implementation, and suggestions for further theory development and testing. Edited by Narash K. Malhotra along with a distinguished Editorial Review Board drawn from the leading figures in marketing research and theory, the annual "Review of Marketing Research" volumes include approximately 7-8 chapters. Each contribution undergoes a double-blind review process, and each volume represents an across-the-board view of the full range of current marketing research methodologies. No marketing bookshelf or library will be complete without this annual series.

Ingresos Pasivos con Inversion Inmobiliaria En 2020 - La Guia Practica para Principiantes para Retirarse Temprano a traves de... Ingresos Pasivos con Inversion Inmobiliaria En 2020 - La Guia Practica para Principiantes para Retirarse Temprano a traves de la Compra-Venta rapida de inmuebles (Flipping Houses), Alquiler de Propiedad, y la compra de Bienes Raices Comerciales y Residenciales (Spanish, Hardcover)
Pablo Avitia
R455 Discovery Miles 4 550 Ships in 18 - 22 working days
Principles of International Marketing Research (Paperback): Groves Principles of International Marketing Research (Paperback)
Groves
R882 R704 Discovery Miles 7 040 Save R178 (20%) Ships in 10 - 15 working days

Based on the syllabus of the Institute of Export and the author's extensive practical and teaching experience in the area, this book offers a comprehensive guide to the issues involved in assessing export markets. The book lays out in a clear and authoritative manner the central aspects of:
Assessing market potential and making the selection decision
Market research and sources of information
Collecting and using market data
Creating the marketing plan and monitoring performance

Every chapter has test questions to allow students to measure their knowledge. The practical approach the book takes will make it ideal for those taking professional exams in this field and for executives in exporting businesses."

Principles of International Marketing Research "is in the Principles of Export Guidebooks series, published in association with the Institute of Export, each of which covers a core area in the Institute's internationally renowned membership qualification. The series editor, Michael Brooke, is one of the world's leading authors on international business and export management, having written over 20 books in the field. Other titles in the series are:
Principles of Marketing
Principles of International Marketing
Principles of International Trade and Payments
Principles of International Physical Distribution
Principles of Management in Export
Principles of Law Relating to Overseas Trade

Los secretos del Marketing en Redes Sociales 2020 - Descubre como construir una marca, convertirte en un experto influencer, y... Los secretos del Marketing en Redes Sociales 2020 - Descubre como construir una marca, convertirte en un experto influencer, y hacer crecer rapidamente tu negocio a traves de seguidores de Facebook, Twitter, Youtube e Instagram (Spanish, Hardcover)
Pablo Avitia
R455 Discovery Miles 4 550 Ships in 18 - 22 working days
Libro de Jugadas Avanzadas de Marketing de Afiliados - !Aprenda los Secretos de los Principales Vendedores de Afiliados Sobre... Libro de Jugadas Avanzadas de Marketing de Afiliados - !Aprenda los Secretos de los Principales Vendedores de Afiliados Sobre Como Puede Obtener Ingresos pasivos en linea, mediante el uso exitoso de Amazon y otros programas de afiliados! (Spanish, Hardcover)
Rivera
R509 Discovery Miles 5 090 Ships in 18 - 22 working days
Advances in Advertising Research (Vol. V) - Extending the Boundaries of Advertising (Paperback, Softcover reprint of the... Advances in Advertising Research (Vol. V) - Extending the Boundaries of Advertising (Paperback, Softcover reprint of the original 1st ed. 2015)
Ivana Busljeta Banks, Patrick De Pelsmacker, Shintaro Okazaki
R2,131 Discovery Miles 21 310 Ships in 18 - 22 working days

Advances in Advertising Research are published by the European Advertising Academy (EAA). This volume is a compilation of research presented at the 12th International Conference in Advertising (ICORIA) which was held in Zagreb (Croatia) in June 2013. The conference gathered 105 leading researchers from 23 countries under the conference theme "To Boldly Go... Extending the Boundaries of Advertising". The book provides international state-of-the-art research with 23 articles by renowned scholars from the worldwide ICORIA network.

Researching Customer Satisfaction and Loyalty - How to Find Out What People Really Think (Paperback): Paul Szwarc Researching Customer Satisfaction and Loyalty - How to Find Out What People Really Think (Paperback)
Paul Szwarc
R1,030 Discovery Miles 10 300 Ships in 10 - 15 working days

Provides both a client and supplier perspective of market research on customer satisfaction and loyalty Provides guidance on the practical tasks involved in the creation and running of a research project An essential guide that focuses on core skills linked to the burgeoning MRS training and qualifications programmes Written by an experienced practitioner Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize the importance of having loyal, committed customers to sustain and increase company profits. Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research. The breadth of detail is exhaustive and topics covered include: the development of customer satisfaction and loyalty, management theories about it, qualitative and quantitative research, and how market research projects get commissioned.; The book also looks at

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