Ambulance services and paramedics perform critical roles in contemporary healthcare economies. Trained to work in the field and respond rapidly to emergencies, societies have come to increasingly rely on ambulance services to deliver urgent care. Never has this need been more acute than in recent years given intense social inequality, overstretched and underfunded health systems, and deadly pandemics. Leo McCann offers the first book-length study of the paramedic profession in England. Based on in-depth interviews and ethnographic observation, The Paramedic at Work provides a detailed account of the complex realities of work in this fascinating occupation. Chapters explore the nature of work 'out on the road', the peculiarities of ambulance organizational culture, the intensity of workplace stress and burnout, and the current and future trajectory of paramedic professionalism. The book documents the unique paradoxes experienced by those employed in this line of work. Ambulance staff are trained to handle life-threatening trauma and disease, but most callouts consist of unplanned primary care. Paramedic work features wide autonomy but is also bound into an array of micromanaging performance indicators. Paramedics are trusted and respected in society but the profession is poorly understood and employers can be unsupportive. However, no matter how intense the personal struggles can be, paramedic work also offers rare opportunities for meaningful and socially valued work. This book shows that the role and status of the paramedic is rapidly moving from a manual occupation rooted in first aid and transportation, to a clinical profession of increasing scope, versatility, and social respect.

We need a new approach for solving tough problems in a complex world-we need to collaborate smarter. Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organizations-and with outside partners-to solve problems, innovate, and succeed? Smarter Collaboration offers groundbreaking solutions. This indispensable new book lays out a pragmatic action plan blending rich stories, new empirical research, and loads of practical advice to help companies thrive by collaborating more effectively. As Harvard professor Heidi K. Gardner and senior executive Ivan A. Matviak show, firms that collaborate smarter consistently generate higher revenues and profits, boost innovation, strengthen client relationships, and attract and retain better talent. In this successor to Gardner's bestselling first book, Smart Collaboration, the authors expand their mandate, illustrating the fundamental dynamics of collaborating well across industries like financial services, health care, biotech/pharma, consumer products, automotive, and technology. Based on their research with thousands of executives from around the world, they share deep insights on how to implement smarter collaboration and avoid the potential pitfalls. They also help leaders troubleshoot thorny challenges like misaligned incentives, collaboration overload, and unintended consequences on diversity and inclusion. Complete with how-tos and cases, the book concludes with inspiring examples of groups harnessing smarter collaboration to tackle society's biggest challenges such as saving the oceans, eradicating diseases, and tackling global warming. Smarter Collaboration is the essential guide for forward-thinking leaders to transform their organizations, reshape the way they work, and increase impact and success.

Owing to the convergence of multiple cultures coupled with the unprecedented rapid development in the decades since the late 1990s, the value creation and innovation logic of Asia Pacific business models (BMs) has been constantly altered by cultural heterogeneity. As a result, a more complex and diverse landscape relative to Western developed economy BMs evolved. Moreover, the digitalization has fundamentally changed the way people do business, which has promoted a new wave of BM evolution. Unlike a typical linear mode of innovation driven by market demands in many Western cultures, a large number of entrepreneurial enterprises from the Asia Pacific with eastern religions and philosophies have tended to adopt unconventional, culturally grounded strategies of value creation and innovation in their BMs. However, it is difficult to find a Western equivalent to the value-creating route that embodies the humanitarian spirit of Confucianism accommodating simultaneously social and economic values to accelerate innovation during internationalization in existing literatures. This book offers a more holistic picture and contemporary interpretation for identifying and characterizing the unorthodox innovation patterns and the perplexing value-creating logic of Asia Pacific BMs at the crossroads of diverse cultures. It was originally published as a special issue of the Asia Pacific Business Review. This book is supported by the National Natural Science Foundation of China (No. 72272136; 71988101).

The nature of academic institutions is inherently gendered. This is because higher education institutions (HEIs) do not operate in a void but, rather, are part and parcel of patriarchal social structures. This book offers a comprehensive presentation of the gendered and gendering academic career development. It explores various scholarly roles that academics face throughout their careers and how they are gendered in their nature. The book connects relevant literature on the topic with novel empirical studies to increase the understanding how gender is played in academia across different roles and different career stages. The empirical context is conducted in Central and Eastern Europe that sheds new light on the gendered and gendering nature in academia in the region. The book also offers propositions on how to undo gender academia to make it a more inclusive workplace for all. Dedicated for an academic reader employed in higher education institutions, particularly among those who are involved in the management of such institutions this volume will be of great interest to researchers, academics, and advanced students in the fields of human resource management, organizational studies, higher education, and gender studies.

There are few contemporary studies on the finances of unions. Indeed, little research exists on the internal operations of unions in the U.S. This book provides a comprehensive analysis of the financial resources and performance of the largest national unions. It discusses the theoretical and practical relevance of the topic, which goes directly to the formation, maintenance, and potential advancement of labor organizations. Financial capacity and performance create incentives for unions to mobilize at the grassroots level and launch major drives to improve their position in society. Understanding how unions raise and spend money provides insight as to their administrative orientation and organizational capacity. Given its topical breadth and depth, the book stands apart from the extant literature on unions in society. It is unique in the range of financial information presented, how data are analyzed, and its treatment of such important matters as compensation and benefits; operating budgets; political activism as measured by expenditures from treasury-based funds and political mechanisms funded by members through voluntary donations. The authors show not only the scope of union financial wherewithal and how it varies across labor organizations but also how such indicators compare to corporate entities who employ the rank-and-file. The book provides a wealth of information on how to analyze the finances of unions and to use this information to prepare for collective bargaining and other aspects of labor-management relations. It informs employers and other observers about how unions are able to represent members and their ability to withstand strikes.

Our knowledge and understanding of organizations is both enabled and constrained by an invisible relationship of power that is embedded in the ways in which we act and speak. This book offers a succinct but comprehensive introduction to the vast field of organizational discourse analysis, the approach that studies organization as a linguistic phenomenon, and offers an original approach to investigate the relationship between materiality and discourse. Three original images of discourse are employed: discourse as a map, discourse as organizing and discourse as a mask. These metaphors are used as cognitive tools to highlight different implications and perspectives on discourse. The book critically compares and contrasts various linguistic-focused approaches to the study of organizations, and proposes the use of linguistic phenomena in connection with other methodologies. One section even offers an exemplification of the proposed approach to discourse analysis, presenting a map of discursive terrain, which plays a central role in the reproduction of local organizational and management discourses. This rich and approachable introduction is targeted at graduate and doctoral students, as well as non-specialist academics who want to familiarize themselves with the organizational discourse debate.

Bosses and managers from atypical backgrounds have succeeded in avoiding socially pre-determined outcomes by turning their differences into resources. This did not, however, mean that they became "normal". They are leaders, but they remain excluded from convened social positions.This distance leads them to listen, to look upon, and to analyse their environments, their pasts and their relations with others much more than "normal" people do. Furthermore, this distance facilitates entrepreneurial risk-taking and the creation of networks, complicity and solidarity. It requires the mobilization of extraordinary social intelligence. This book describes the processes through which stigma can be mastered, if not forgotten. It also explains that the position of outsiders, in the broadest meaning of the term, translates the social experiences of all those who belong to several worlds, and who find themselves condemned simultaneously to engagement and detachment.

Sexuality in the Swedish Police is based on the experiences of lesbian, gay and bisexual police officers and the author's observations of police work. Written at the intersection of organizational, gender and police studies, the book analyses how processes of exclusion and inclusion of LGB sexuality coexist in the Swedish police, how these processes are related to the culture and characteristics of police work, and how police management attempts to create an inclusive organisation. How and under what conditions does the exclusion and inclusion of LGB officers and LGB sexuality take place in the Swedish police? By delving into this question, the author seeks to answer, among other things, how it is that there are so few openly gay male police officers and how barriers to inclusion can be understood. The book contributes to a better understanding of the problems and activities associated with diversity issues, particularly with a focus on sexual orientation, but also more generally; many of the insights in the book can be used to understand the inclusion and exclusion of other groups in society. A key insight from the book is that inclusion and exclusion are collective processes characterized by struggle, a struggle that according to the author can be understood through the concept of "peripheral inclusion". Sexuality in the Swedish Police will be of great interest to scholars and students as well as practitioners with an interest in diversity issues and policing. The book is also relevant to those working in or interested in diversity, inclusion and equality in other similarly "masculinized" organizations, such as the armed forces and certain sports organisations.

Utilising industry 4.0 technologies is essential to meet consumer expectations of personalised products and services but not without obstacles and challenges. This book provides comprehensive knowledge on the operating conditions and challenges of small and medium-sized enterprises operating in the era of industry 4.0 and proposes a business model 4.0 concept. The authors provide insights on the general conditions for the development of economy 4.0 and society 5.0, the expectations of modern consumers in product personalization, customization, servitization and the SME sector's requirements. In addition, the book offers a business model of cooperation between enterprises and the concept of rapid network prototyping methodology for the implementation of personalized products. It proposes the creation of e-business platforms that will allow for better integration of the customer with the manufacturer and the possibility of greater involvement in product configurations. The empirical research offered in this book will provide valuable insights for scholars and upper-level students across business disciplines, including strategic management, entrepreneurship, technology and innovation management.

The purpose of this book is to introduce the concept of Transformational Coaching and to educate professional business coaches or mangers-as-coaches in their organizations on the influential and relevant elements of Transformational Coaching for Effective Leadership designed for coaching individuals, teams, businesses or applying such elements in any levels of Organization Development intervention, either toward individuals, teams, groups, departments, or the organization itself. Given the power and long-lasting influence of transformational coaching, it also could be beneficial to professionals in fields of Human Resources Development (HRD), Workplace Learning and Performance (WLP), Human Performance Enhancement (HPE) and overall, in the domain of Workforce Education and Development (WFED). This book will start by reviewing the background and presence of Transformational Coaching in businesses and organizations, along with the general concepts, perceptions, and understanding of coaching. This book will examine the uses of Transformational Coaching in management and leadership development, human resources development for talent development and retention, and for developing managerial coaching skills and competencies. Additionally, this book will review the presence and use of Transformational Coaching concepts, theories, and practices, including transformational learning for HR and HRD professionals to influence the workforce's attitude, behavior, and productivity. This book: * Builds individuals' self-awareness, self-realization, and self-confidence. * Offers personal and professional development. * Teaches the concept of transformational learning and its use in transformational coaching. * Teaches rituals, skills, and strategies for individuals and teams to increase their productivity. * Offers an approach to building healthy and strong relationships with oneself and others. * Includes change management strategies for redirecting poor job performance. * Helps readers implement effective transformational coaching practices by offering many tools such as forms, checklists, and worksheets.

The purpose of this book is to introduce the concept of Transformational Coaching and to educate professional business coaches or mangers-as-coaches in their organizations on the influential and relevant elements of Transformational Coaching for Effective Leadership designed for coaching individuals, teams, businesses or applying such elements in any levels of Organization Development intervention, either toward individuals, teams, groups, departments, or the organization itself. Given the power and long-lasting influence of transformational coaching, it also could be beneficial to professionals in fields of Human Resources Development (HRD), Workplace Learning and Performance (WLP), Human Performance Enhancement (HPE) and overall, in the domain of Workforce Education and Development (WFED). This book will start by reviewing the background and presence of Transformational Coaching in businesses and organizations, along with the general concepts, perceptions, and understanding of coaching. This book will examine the uses of Transformational Coaching in management and leadership development, human resources development for talent development and retention, and for developing managerial coaching skills and competencies. Additionally, this book will review the presence and use of Transformational Coaching concepts, theories, and practices, including transformational learning for HR and HRD professionals to influence the workforce's attitude, behavior, and productivity. This book: * Builds individuals' self-awareness, self-realization, and self-confidence. * Offers personal and professional development. * Teaches the concept of transformational learning and its use in transformational coaching. * Teaches rituals, skills, and strategies for individuals and teams to increase their productivity. * Offers an approach to building healthy and strong relationships with oneself and others. * Includes change management strategies for redirecting poor job performance. * Helps readers implement effective transformational coaching practices by offering many tools such as forms, checklists, and worksheets.

SHORTLISTED FOR THE BUSINESS BOOK AWARDS 2022 Does 'woke capitalism' improve capitalism's image or does it threaten the future of democracy? From Nike's support for Colin Kaepernick, to Gillette's engagement with the toxic masculinity debate, the 21st century has seen a sharp increase in corporations taking over public morality, a phenomenon which has come to be known as 'woke capitalism'. Carl Rhodes takes us on a lively and fascinating history of woke capitalism - from 1950s corporate social responsibility, through 1980s neoliberalism, tracing it alongside the adoption and mutation of the term 'woke' from Black American culture - and brings us right up to current-day debates. By examining the political causes that woke capitalism has co-opted, and the social causes that it has not, he argues that this surreptitious extension of capitalism has serious implications for us all.

As we enter the third decade of the twenty-first century, we are seeing a renaissance of context in influencing leadership, leader-follower relations, and leader effectiveness as well as a recognition of the tripartite nature of leadership. To fully understand and appreciate leadership, one must see the multiple parts of it as well as the connections among them. Leadership is multi-dimensional; leadership depends on leaders, followers, and context. Leadership research in the past three decades has been dominated by interest in neo-charismatic leadership styles and a focus on leadermember exchange in leader-follower relationships. Recently other approaches to leadership, such as ethical and authentic leaders, have garnered greater attention in response to the moral and ethical challenges in the workplace. Additionally, established approaches to leadership emergence and development have been challenged by their relevance to diverse work forces and issues of inclusion. This twelve article volume includes an outstanding roster of established and emerging leadership authors who tackle questions of leadership at the intersections of leaders, followers, and context. The volume opens with two articles that set the stage for the current state of leadership research and paths for its future including a commentary by Edwin Locke and Gary Latham on current management research practices and an action-oriented review of leadership research from the start of the 21st century. The volume is organized around three themes: leadership and diversity, leaderfollower relationships, and systems of leader, follower, and context. Articles in the volume advance diversity research with an integration of leadership and diversity theories that demonstrate the former's need for re-examination in light of the latter, a systematic development of inclusive leadership theory, and a close examination of immigrant ethnic identity. The authors of several articles expand our understanding of leader-follower relationships in the context of teams and alliances, the contextual boundaries of authentic leadership theory, and the authentic leader's potential impact on harassment in organizations. The volume culminates with three demonstrations of leadership as systems of leader-follower-context interaction, including a close examination of the toxic triangle's manifestation in university scandals, a micro-process model of power and leadership, and a configurational approach to studying leadership. The volume is designed primarily for scholars in the fields of human resource management, organizational behavior, and leadership. It also well serves the needs of instructors and students in master's and doctoral courses in leadership or organizational behavior. Each article is grounded in managerial context that will appeal to practitioners in the field.

Condensed, easy-to-read new edition of the bestseller book. Describes the origins of ethical failure, exploring what recent research emerging from the field of experimental economics tells us about human nature. The author is highly regarded as a whistleblower who has exposed ethical failure and wrongdoing in the Australian financial services industry.

Imagine a world with great leadership. What would that world be like? Would it be a better world or a worse one? Now ratchet great leadership up to exceptional leadership and suddenly we have cause for optimism. But how do we design exceptional leadership, and would we even know it if we saw it? Traditional paradigms of leadership have celebrated decisive top-down control and analytical decision-making. But times are changing. The world is more connected, complex, fluid and interdependent. This book debunks the myth that leaders need to be creative like designers to apply Design Thinking. Applying design approaches and practices to organizational leadership is not just about its leaders becoming more creative. It is definitely not about the person at the top coming up with the grand answer. Design thinking starts with the 'pain point' related to the problem you are trying to solve. You get to the heart of the issue. It is a collaborative effort that neatly leads stakeholders and representatives affected by the problem to design novel leadership solutions that actually work. This collection of stories, examples and narratives about exceptional leadership by design provides readers of all levels of experience with tangible, real, and heartfelt examples of how the design process can be applied to leadership. It will show how we: Inform great leadership with design Strengthen our own leadership by design Redesign hero leadership for more inclusivity Redesign organizations for Fe+Male leadership synergy Design leadership for a VUCA world Design flow-based leadership Design organizations that build resilient leadership Design leadership for innovation Design culturally intelligent leadership Build leadership into our spaces and places

The book provides insights, description and analysis over the knowledge production process within business, organization, and management research. Importantly, it does so from a language and translation perspective. It critically engages with the role of English in this process and provides theoretical argument for the need to include multilingualism in research. Translation is investigated as a concept for future inquiry. The book is expressive and formative of language-based research that is gaining momentum in business, management, and organization research. It offers conceptual innovation through a thorough treatment of multilingualism and translation, having the potentiality to guide future empirical and theoretical research, and to dispel hidden hegemonic knowledge production practices. The readers will gain insights into the current status quo of language-based inquiry, discussions of multilingualism for research design and be informed about the philosophical underpinnings of language-based research. Specifically, the benefits include the review and summary of key publications in this field, discussion and analysis of hidden assumptions of knowledge production, a critical take on knowledge production, an outline and discussion of implications of multilingual research for research design and methods, discussion of philosophical underpinnings and a vision for future research. The book is an invaluable source for all research students whose projects contain elements of multilingual research, whether empirical or theoretical. Likewise, the growing body of researchers who take a language-sensitive approach to their research may find it as a source that 'pulls together' the current knowledge status quo while offering discussions of future trajectories. The book is extremely useful for the teaching of research methods in undergraduate, postgraduate and also Master's or doctoral programmes as many students are not native English speakers and are directly confronted with the subject matter of the book.

As organisations of all sizes become increasingly digitalised, a core management challenge remains unresolved. The ability to successfully and sustainably connect the stated vision of an organisation with its strategic plans and, in turn, with the reported reality of day-to-day operations, is largely an elusive ambition, despite the many stated advantages provided by contemporary technologies. In this book, the case is made for visual management as a method of communications, planning, learning and reporting that connects the organisation in a single, meaningful and seamless way. Throughout this book, visual management is theorised around the position that all forms of management documentation are an artefact of human construction and of the organisation itself that reflect learned patterns of activity. The book places visual management as a more intuitive and seamless method of coordinating, learning and communicating across an organisation than more traditional formats of presenting management documents. Consciously assembling the artefacts of an organisation in order to manage it introduces a layer of criticality that encourages reflection and consistency that is often absent from current management practice. The benefits that a visual approach brings to organisational management are an increasing necessity, as machine learning, robotics and process automation remove traditional roles from organisations and necessitate new views on how individuals now fit into a data-informed business. The book contributes to the academic debate regarding resource-based and knowledge-based views of the organisation by advocating a different, more holistic viewpoint and will thus appeal to academics and researchers in this area. It would also benefit students across business disciplines, whilst the practical models and tools offered will benefit directors and managers looking to implement their own visual organisational language.

With more than 14,000 business schools worldwide, what is included in their curricula matters for how the economy and the corporate system are managed. Business schools should be subject to scholarly inquiries and critical reflection. While many studies of business schools examine its general role in the tertiary education system and in society more broadly, this volume examines how one specific theoretical perspective and a normative model derived therefrom were developed and gradually appropriated within the business school setting. This volume demonstrates that agency theory, based on a daring conjecture that firms can be construed as bundles of contacts, rose to prominence in the business school context. It examines how the elementary proposition of agency theory, that the firm is to be considered theoretically and practically as a "nexus of contracts," was never consistent with corporate law and contract law, and it was empirically unsubstantiated. Business schools are under pressure to teach not only practically useful theories and models, but also theories that are also scientifically qualified. Despite having this ambition, certain theories are widely taught despite failing to live up to such declared ambitions, which means that business schools may be criticized for including theories on ambiguous grounds in the curricula. This book examines how business schools seek to honour the ambition to teach both scientifically verified theories and practically useful concepts and models, and how the tensions derived from this duality may be problematic to handle. It will be of interest to researchers, academics, and advanced students in the fields of management education, organizational studies, and legal theory.

The first book to look at how energy companies can develop brands as they move to more sustainable energy solutions. The world is facing climate crisis, and never before has the world been looking at the energy industry to solve the delivery of power in ways that do not damage the planet. Includes insights from energy business leaders and is therefore more than an academic thesis, but a practical guide to resolving these branding and sustainability challenges.

Covering the period of the financial crisis, this Research Handbook discusses the degree of importance of different driving forces on employee turnover. The discussions contribute to policy agendas on productivity, firm performance and economic growth. The contributors provide a selection of theoretical and empirical research papers that deal with aspects of employee turnover, as well as its effects on workers and firms within the current socio-economic environment. It draws on theories and evidence from economics, management, social sciences and other related disciplines. With its interdisciplinary approach, this book will appeal to a variety of students and academics in related fields. It will also be of interest to policy makers, HR experts, firm managers and other stakeholders. Contributors: I. Beltran Martin, S. Bevan, M. Bossler, C. Carrillo-Tudela, W.-J.A. Chang, M. Coles, C.L. Cooper, H. Dale-Olsen, M. Daskalaki, T. Eriksson, P. Ferreira, R.W. Griffeth, K.E. Hall, L. Holbeche, J.-T. Kao, Y. Lai, C.S. Long, A.-M. Mohammed, K. Morrell, E. Parry, J. Purl, G. Saridakis, S. Taylor, R. Upward, P. Urwin, W.K. Wan Ismail, M. Wong El Leen

The most important resource an organization has is its staff, its human resources, and it is the task of management to help staff to reach their full potential in order to optimize the organization's competitive advantage. Yet human behaviour is complex, and most managers neglect to explore fully the multifaceted principles-some practical, some abstract or philosophical-that are essential to understanding it. Here Seyed Mohammad Moghimi examines both the everyday and the theoretical insights offered by Islamic sources for managing organizational behavior. He takes a wide-ranging approach to key organizational issues, including organizational communication, organizational leadership, conflict management, and organizational culture and ethics. Drawing upon a rich and varied corpus of Islamic sources, he provides insights into large-scale organizational issues, and he also addresses organizational and behavioral management at an individual level, exploring in depth issues such as perception, personality, and motivation. These discussions are capped by reflections on how to lead in a way responsive to the complexities he uncovers, ultimately breaking new ground by providing a modern and applicable framework founded in Islamic management principles and suitable for the requirements of international businesses. For the wealth of findings and insights it offers within a field that remains deeply under-researched, Organizational Behavior and Management: An Islamic Approach is essential reading for managers and for students of management at both undergraduate and graduate levels.

Over the last decade, the role of the board of directors in deciding on potentially value-creating decisions has gained greater prominence. Following extensive board research into the origins, reasons, effects and consequences of boardroom influence of directors, this book prepares directors for playing a more influential role in shaping such decisions. Boards are only as effective as the relationships their members have with each other. Despite this, many of the published guides on board work do not focus sufficiently on the human dimension of governance, nor has there been a comprehensive understanding of the effect that group membership has on the decision behaviour of the individual director, or vice versa. The author offers the reader actionable strategies to successfully navigate the complex dynamics that are inevitable when a group of powerful individuals with strong individual identities has to work together. Without a realistic understanding of the silent risks that a suboptimal dynamic may pose to the processes of making critical decisions, boards may find their decision outcomes compromised. Despite the best intentions, such dynamics can have a chilling effect on an individual director's contribution, marginalising or diminishing the value of their contribution and their influence on the board. This book will be a valuable resource guide for aspiring and experienced company directors wishing to strengthen their effectiveness in the advisory role and develop a more influential voice in shaping the strategic direction of their companies.