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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour

Revitalize Your Corporate Culture - Powerful Ways to Transform Your Company into a High-Performance Organization (Hardcover):... Revitalize Your Corporate Culture - Powerful Ways to Transform Your Company into a High-Performance Organization (Hardcover)
Franklin C. Ashby Ph. D.
R1,886 Discovery Miles 18 860 Ships in 10 - 15 working days

Adapt or die this is the simple choice that business has always faced. Here's a valuable guide to the how's, what's, when's, and why's of that choice. 'Revitalize Your Corporate Culture' will help you to: *Diagnose your company's culture *Understand the features of a positive corporate culture *Design a strategy for an effective culture change *Gain the full support of staff to implement a new, positive culture *Maintain the momentum after the new corporate culture plan is in place *Shared values and unwritten rules (your company's culture) can profoundly enhance or destroy economic success. This book supplies all the steps necessary to increase productivity, make your organization more cost effective, and help you change your organization into a more dynamic, innovative, and collaborative organization. Whether you are a senior executive or a middle-level manager, this book gives you techniques that will motivate, encourage, and prepare your staff to meet the challenges of the 21st century.

Rethinking the Fifth Discipline - Learning within the Unknowable (Paperback): Robert Louis Flood Rethinking the Fifth Discipline - Learning within the Unknowable (Paperback)
Robert Louis Flood
R1,575 Discovery Miles 15 750 Ships in 10 - 15 working days


'Fifth Discipline' is one of the very few approaches to management that has attained position on the International Hall of Fame. Professor Flood's book explains and critiques the ideas in straight forward terms. This book makes significant and fundamental improvements to the core discipline - systemic thinking. It establishes crucial developments in systemic thinking in the context of the learning organisation, including creativity and organisational transformation. It is therefore a very important text for strategic planners, organisational change agents and consultants.
The main features of the book include:
* a review and critique of 'Fifth Discipline' and systemic thinking
* an introduction to the gurus of systemic thinking - Senge, Bertalanffy, Beer, Ackoff, Checkland, and Churchman
*a redefinition of management through systemic thinking
*a guide to choosing, implementing and evaluating improvement strategies
*Practical illustrations.
Robert Flood is a renowned and authoritative expert in the field of management. He has implemented systemic management in a wide range of organisations in many continents and lectured by invitation in 25 countries, including Japan and the USA. Professor Flood has featured on many radio and TV programs. His book Beyond TQM was nominated for the 'IMC Management Book of the Year 1993'.

Related link: http://www.BobFlood.com

Design and Diagnosis for Sustainable Organizations - The Viable System Method (Hardcover, 2012 ed.): Perez Rios Jose Design and Diagnosis for Sustainable Organizations - The Viable System Method (Hardcover, 2012 ed.)
Perez Rios Jose
R3,127 Discovery Miles 31 270 Ships in 18 - 22 working days

How can organizations and their managers face the tremendous complexity of the current environment? How can their compliance with the requirements of sustainability be evaluated? And how can new organizations be structured to ensure their viability? This book addresses these questions in a very practical way, essentially combining systems theory with cybernetics to help managers to evaluate and shape organizations by making accessible the wealth of knowledge contained in these fields. Importantly, it also provides guidelines for its practical application.

Debating Leaderless Management - Can Employees Do Without Leaders? (Hardcover, 1st ed. 2022): Frederik Hertel, Anders... Debating Leaderless Management - Can Employees Do Without Leaders? (Hardcover, 1st ed. 2022)
Frederik Hertel, Anders OErtenblad, Kenneth Molbjerg Jorgensen
R4,642 Discovery Miles 46 420 Ships in 10 - 15 working days

Management research has traditionally assumed that leaders play an essential role in both public and private organizations and are required for a business to run smoothly. However, more recently, a vein of critical research has claimed that leaders can do more harm than good, creating confusion and putting their reputation before production and employee wellbeing. This book asks the question - what would happen if there were no leaders? Would employees be better off without formal (or informal) leaders? And even if such a utopia were desirable, would it be realizable in practice?

Re-engineering of Products and Processes - How to Achieve Global Success in the Changing Marketplace (Hardcover, 2012 ed.):... Re-engineering of Products and Processes - How to Achieve Global Success in the Changing Marketplace (Hardcover, 2012 ed.)
Federico Rotini, Yuri Borgianni, Gaetano Cascini
R2,653 Discovery Miles 26 530 Ships in 18 - 22 working days

Whilst previous methods for business process reengineering have focused on time and cost reduction policies to preserve competitive services and products, "Re-engineering of Products and Processes: How to Achieve Global Success in the Changing Marketplace" presents a new approach which aims to include aspects that impact the customer perceived value. This method supports business reengineering initiatives by identifying process bottlenecks as well as new products and services viable to overcome market competition.

This original approach is described step-by-step, explaining the theory through examples of performable tasks and the selection of relevant tools according to the nature of the problem. Supported by illustrations, tables and diagrams, "Re-engineering of Products and Processes: How to Achieve Global Success in the Changing Marketplace" clearly explains a method which is then applied to several case studies across different industrial sectors.

"Re-engineering of Products and Processes: How to Achieve Global Success in the Changing Marketplace" provides a scientific reference for researchers and PhD students working in several fields of the Industrial Engineering: mechanical, electric, electronic sectors and, more in general, all the industrial areas where there are needs to design innovative products. The step-by-step description on how to employ the proposed method and its application to practical examples, make the book a key resource for industry consultants and managers who look to increase the value of their products and services for new and existing customers."

Contextual Management - A Global Perspective (Hardcover): Erdener Kaynak, Raghbir S Basi Contextual Management - A Global Perspective (Hardcover)
Erdener Kaynak, Raghbir S Basi
R4,226 Discovery Miles 42 260 Ships in 10 - 15 working days

Senior executives, middle managers, supervisors, administrators, and other students of administrative behavior need to know why harnessing human energies demands a full understanding of organizational and cultural contexts combined with a knowledge of personality characteristics--of self and others. In response to this need, Contextual Management: A Global Perspective addresses the art of getting things done in today's organizational world. It offers managers guidelines for working under a varied set of circumstances and explores ways to increase administrative effectiveness in organizations worldwide.Contextual Management integrates different administrative levels and various organizational cultures with appropriate management styles and personal attributes to help you recognize the position context where you can be most effective. Using its self-assessment questions, you can gauge your strengths, weaknesses, and requisites for particular administrative position roles and contexts. You can also use tools from the book's appendix to help you assess personality attributes as well as the characteristics of a particular position context. You will put your individual experiences into perspective and enhance your understanding of organizational realities as you read about: individual managerial behavioral relationships organizational designs, job configurations, and CEO orientations recruiting, placing, motivating, and supporting your staff identifying a particular unit's work culture and recognizing its characteristics why a supervisor must be personable to be able to carry out instructions from superiors while gaining allegiance from subordinates assuring 'good fits'of administrative personnel in various organizational systems goals--the logical stepping stones for initiating the process of implementation the constraints particular work systems place on the relationships between managers and others within an organization Appropriate styles of performance, as Contextual Management illustrates, are contextual, not universal. The fact that you are effective in one environment doesn't mean you will be effective in another. With this book, though, you can change your thinking about functions of leadership, decision making, communication, planning, and implementation and realize congruence in whichever environmental niche your organization moves into next!

In the Realm of Organisation - Essays for Robert Cooper (Hardcover, Reissue): Robert Chia In the Realm of Organisation - Essays for Robert Cooper (Hardcover, Reissue)
Robert Chia
R3,426 R1,426 Discovery Miles 14 260 Save R2,000 (58%) Ships in 10 - 15 working days

The study of organizations has been dominated by administrative, economic and performative concerns. The contributors of this book acknowledge the impact of Robert Cooper on their own work and develop further his insistence that organizational analysis must be understood in terms of the rationalization of society as a whole. Amongst the contributors are many experts in organizational theory. Chapters cover a wide area of interest, including organizational science and post-modernism, the logics of organizing and instrumental experience. In doing so, the book departs from an emphasis on "organizations" as social objects and moves towards a position of analysis which situates itself in the wider context of the late modernity. It should be valuable reading for students across a range of disciplines, including sociology, management and organizational behaviour as well as political studies. It should also be of interest to all professionals who desire to have a better understanding of organizational society and of the future direction of organizational studies.

Organization and Bureaucracy - An Analysis of Modern Theories (Hardcover): Nicos P. Mouzelis Organization and Bureaucracy - An Analysis of Modern Theories (Hardcover)
Nicos P. Mouzelis
R1,661 Discovery Miles 16 610 Ships in 10 - 15 working days

First published in 1998. Routledge is an imprint of Taylor & Francis, an informa company.

Quantum Leaps - 7 Skills for Workplace ReCreation (Hardcover): Charlotte Shelton Quantum Leaps - 7 Skills for Workplace ReCreation (Hardcover)
Charlotte Shelton
R1,480 Discovery Miles 14 800 Ships in 10 - 15 working days

Quantum Leaps is a how-to book for creating fundamental change in both ourselves and our organizations. Charlotte Shelton's basic premise is that organizational change happens one person at a time. Our workplaces simply mirror our individual and collective beliefs. Therefore, we change ourselves, our workplaces, and the world by changing our minds. As our beliefs change, we not only see the world differently, we begin to be in the world in a different way, thus creating a new reality.
Shelton uses the basic principles of quantum mechanics as the foundational metaphor for a new quantum skill set that recognizes the highly complex, constantly changing, totally unpredictable nature of life. She demonstrates the inadequacy of our time-honored skills of planning, organizing, directing and controlling. She shows how these skills are directly tied to an obsolete view or reality ignoring the now fundamental requirements of extreme imagination and radical innovation.
Quantum Leaps introduces seven new skills: skills that are compatible with life and work in the twenty-first century. These seven Quantum Skills enable us to see, think, feel, know, act, trust and be radically different ways. Collectively they form a comprehensive model for change.
These skills integrate quantum mechanical principles, state-of-the-art-psychology, and universal spiritual practices. They balance the traditional left-brain business skills with a new skill set that more fully utilizes both hemispheres of the brain. As we master these skills, Shelton states, "We create balanced lives and whole-brain organizations and we become authentic change masters, changing ourselves and our organizations from the insideout."


The Seven Quantum Skills are: Quantum Seeing, Quantum Thinking, Quantum Feeling, Quantum Knowing, Quantum Acting, Quantum Trusting and Quantum Being. These 7 skills introduce a new way to access underutilized brain capacities as they acknowledge the role of intention, intuition and interconnectivity.
- First really practical application of "new science theories" to the workplace]visual models, anecdotal examples, and application exercises
- Quantum Leaps introduces 7 quantum skills necessary for surviving and thriving in a highly complex, constantly changing, totally unpredicatable world
- Integrates quantum mechanical principles, state-of-the-art psychology and universal spiritual practices into behavioral skills for individual and organizational change

Organisational Learning and Effectiveness (Paperback): Denton John Organisational Learning and Effectiveness (Paperback)
Denton John
R1,569 Discovery Miles 15 690 Ships in 10 - 15 working days


Learning is increasingly seen as crucial to the success of organisations but many studies of the subject offer very little empirical evidence to substantiate this. Based upon in-depth research, including over seventy interviews with managers and employees, Organisational Learning and Organisational Effectiveness is an original and comprehensive analysis of learning organisations. Contents include:
* detailed case studies of five major international companies: Coca-Cola and Schweppes Beverages, 3M, Siebe, Mayflower and Morgan Crucible
* the intellectual origins of organisational learning
* best practice in organisational learning
* the importance of leadership roles and skills
*a critical examination of the usefulness and relevance of organisational learning and effectiveness.
Integrating management theory and practice, this volume is an extremely valuable resource for all those with an interest in organisational behaviour and human resource development.

eBook available with sample pages: HB:0415192145

Management Golf - What's Your Handicap? (Paperback): Michael J Kami Management Golf - What's Your Handicap? (Paperback)
Michael J Kami
R1,615 Discovery Miles 16 150 Ships in 10 - 15 working days

Do you believe in action-oriented planning, the speedy execution of ideas and realistic goal-setting in business management? So do the authors of this book-and that's why they've developed this fun, innovative evaluation tool that any business can use to assess its own operations and identify weak spots and trouble areas. Management Golf has been arranged to resemble a round of golf: 18 of the most important business factors were selected to match the 18 holes in a golf game. Topics such as technology, strategy, resources, finance and customer service each get a score, and a graphic layout of each hole is shown at the end of each chapter. When you're done playing the game, it's time to figure out your handicap-the factors you need to work on to get your company playing "above par." Once you know your score and your handicap, you can address the real challenge of this book-using what you've discovered about the inner workings of your company to boost innovation and creativity among your management team and make the business run better than it ever has before. As a game, Management Golf is great fun. As a self-assessment tool for your business, it's invaluable! ABOUT THE AUTHORS Michael J. Kami is considered one of the leading business advisors in the world. He was the strategic planner for IBM during its spectacular growth period in the 1950s and for Xerox during its boom in the 1960s. He retired young, moved to Florida and became a consultant, writer, publisher and entrepreneur. In the 1980s, he sat on the Board of Directors of Harley Davidson and was part of the team which transformed that company into one of the world's leading motorcycle manufacturers. He currently publishes the quarterly newsletter Kami Strategic Assumptions, which provides management advice to top executives in the United States and abroad. William Martz is a long-time business consultant. Over the years, he has helped executives throughout the United States adapt to changing conditions, deal more effectively with competition and plan innovative new strategies for success. His ability to combine practicality with a vision for the future has earned him a reputation as a top management consultant for small and medium-size companies.

The Dynamics of Change - Insights into Organisational Transition from the Natural World (Hardcover): Francis Stickland The Dynamics of Change - Insights into Organisational Transition from the Natural World (Hardcover)
Francis Stickland
R5,481 Discovery Miles 54 810 Ships in 10 - 15 working days


The Dynamics of Change is the first book to explore the fundamental question of what change really is rather than just describing how it can best be managed.
The book investigates how systems thinking and interdisciplinary insights from philosophy, sociology and the natural sciences can greatly enhance our understanding of change. Features of the work include:
- a review of the organisational change literature
- an introduction to systems thinking
- a change framework built up from key change building blocks
- examples of change dynamics from the natural and physical sciences, and how they apply to our understanding of change within organisations
- numerous summary tables and illustrative graphics

The Economics of the Antitrust Process (Hardcover, 1996 ed.): M. B. Coate, A. Kleit The Economics of the Antitrust Process (Hardcover, 1996 ed.)
M. B. Coate, A. Kleit
R4,154 Discovery Miles 41 540 Ships in 18 - 22 working days

This book focuses on the antitrust process and how that process affects the efficiency of antitrust law enforcement. The contributors share a wide range of experiences in the antitrust process, including academia, the legal environment, and both private and public sectors. The book deals first with merger activities, followed by non-merger enforcement initiatives and concludes with an examination of the future role of antitrust.

Breakthrough Conversations for Coaches, Consultants and Leaders (Paperback): Graham Lee Breakthrough Conversations for Coaches, Consultants and Leaders (Paperback)
Graham Lee
R795 Discovery Miles 7 950 Ships in 9 - 17 working days

Conversational effectiveness is a barometer of human thriving and facilitating insightful conversations is a powerful method for accelerating psychological change and collaboration. This ground-breaking professional book provides a map of Breakthrough Conversations together with a practical toolkit for enhancing awareness, emotional resilience and creativity. Neuroscience, mindfulness and psychological research shows that awareness is pivotal to skilful conversations. By supporting clients to observe and manage their own body-brain states during conversation, they can learn to switch on the physiological systems that support more authentic, agile, and attuned interactions. Three body-brain states, reactive, habitual and reflective - characterised as Red, Amber and Green (RAG) - are differentiated in terms of body-sensations and behaviours, and these correspond to predictable interactive patterns. Facilitated to experience more emotionally resilient conversations, clients access their natural capacities for collaboration, compassion and shared creativity. This journey, through the five stages of Breakthrough Conversations, drawing on the RAG frame and a number of other practical models, is richly illustrated with case studies from working one-to-one and with pairs. Coming to see conversations as a dance driven by the interactions of underlying needs and emotions frees clients to make paradigm shifts in their self-awareness and interpersonal effectiveness. This book, and the approach it outlines, will be essential reading for coaches, consultants, leaders and all professionals seeking to choreograph more insightful conversations.

Corporate DNA - Learning from Life (Paperback): Ken Baskin Corporate DNA - Learning from Life (Paperback)
Ken Baskin
R1,524 Discovery Miles 15 240 Ships in 10 - 15 working days

"Corporate DNA" explores what happens when managers think about and run their companies as if they were living things. An organic model is at the heart of the transformation of companies like AT&T and EDS, working to redesign the bureaucracies that they were built upon. This book addresses the frustrations felt among corporations by focusing on the role of the organizational models in the transformation process. The book's key perception is that the choice of a mechanical or organic model results in an organization's developing either mechanical or organic structures. Those structures, in turn, lead to certain types of behaviour "Corporate DNA" provides tools with which managers can replace their old mechanical models with organic ones. Readers will discover how living things use information to create work; how they learn, develop and govern themselves; and how prototype organic corporations such as 3M and Federal Express apply organic models to their operations.

Organizing Industrial Activities Across Firm Boundaries (Hardcover): Anna Dubois Organizing Industrial Activities Across Firm Boundaries (Hardcover)
Anna Dubois
R4,340 Discovery Miles 43 400 Ships in 10 - 15 working days


Series Information:
Routledge Studies in Business Organizations and Networks

The Role of Large Enterprises in Democracy and Society (Hardcover): B. Fryzel, P. Dembinski The Role of Large Enterprises in Democracy and Society (Hardcover)
B. Fryzel, P. Dembinski
R1,422 Discovery Miles 14 220 Ships in 18 - 22 working days

This book uses both political and democratic studies perspectives as well as economic, philosophical and managerial to provide a practical insight into the issues like the extensive economic power of large enterprises and changing balance of power between public and private sector, regulation and the governance of large private entities.

The Coming Shape of Organization (Paperback): R. Meredith Belbin The Coming Shape of Organization (Paperback)
R. Meredith Belbin
R1,342 Discovery Miles 13 420 Ships in 10 - 15 working days

This book from Meredith Belbin, the UK's leading expert on teams, takes the reader on a different and fascinating journey. His insightful analysis takes us from the faults of typical hierarchies to the new world of restructured, flatter organizations where new sets of problems are emerging. In the search for alternative systems, Belbin outlines ways in which continuous deployment and career development can result in more effective use of people's talents. He describes the world of the higher social insects where evolution has generated a common set of principles governing organizations at their most advanced. He then suggests that these integrated strengths could be combined effectively with the strategic abilities of humans. A model in the form of the helix, is foreseen in which individuals and teams move forward on the basis of excellence rather than function. Here information technology can assist in the evolution of human organizations to enable them to become both more complex and more viable in the future.

An Introduction to Systems Psychodynamics - Consultancy Research and Training (Paperback): David Lawlor, Mannie Sher An Introduction to Systems Psychodynamics - Consultancy Research and Training (Paperback)
David Lawlor, Mannie Sher
R1,078 Discovery Miles 10 780 Ships in 9 - 17 working days

This book provides an introduction to systems psychodynamic theory and its application to organisational consultancy, research and training, outlining systems dynamics methods and their historical and theoretical developments. Systems Psychodynamics is an emerging field of social science, the boundaries of which are continually being refined and re-defined. The 'systems' designation refers to open systems concepts that provide the framing perspective for understanding the structural aspects of organisational systems. These include its design, division of labour, levels of authority, and reporting relationships; the nature of work tasks, processes and activities; its mission and primary task; and the nature and patterning of the organisation's task and sentient boundaries and the transactions across them. This book presents a critical appraisal of the systems psychodynamics paradigm and its application to present-day social and organisational difficulties, showing how a holistic approach to organisational and social problems can offer a fresh perspective on difficult issues. Bringing together the theory and practice of systems psychodynamics for the first time, this book provides an examination of the systems psychodynamics paradigm in action. This book gives an accessible and thorough guide to understanding and using systems psychodynamic ideas for analysts, managers, policy makers, consultants and researchers in a wide range of professional and clinical settings.

Redefining Management - Smart Power Perspectives (Hardcover, 1st ed. 2017): Varda Muhlbauer, Wes Harry Redefining Management - Smart Power Perspectives (Hardcover, 1st ed. 2017)
Varda Muhlbauer, Wes Harry
R3,285 Discovery Miles 32 850 Ships in 10 - 15 working days

This progressive -volume introduces the concept of smart power in management, bringing contemporary humanistic values to the power dynamics of organizations and businesses. The chapters review sociopolitical, economic, and technological conditions fueling the recent shift in ideas about power in management, from the globalization of business to young workers' motivation regarding their jobs and careers. Contributors examine a range of models, processes, and frameworks for planning and implementing smart power across diverse organizations, with accompanying challenges and caveats. In its theory and examples, the book makes a cogent case for the shift from traditional hard power, with its winner takes all culture and potential for abuses, to a more creative and democratic model. Included in the coverage: * The power of change and the need to change power: changing perception of power in the organizational setting. * The dynamics of Information and Communication Technologies and smart power: implications for managerial practice. * Economic growth, management, and smart power. * New Ways of Working: from smart to shared power. * Positive psychological capital: from strengths to power. * Narcissistic leadership in organizations: a two-edged sword. Redefining management : Smart power perspectives is proactive reading for students in professional and business-related academic fields (e.g., organizational behavior, sociology, and business and management), and for managers at all organizational levels. The book is a harbinger of transformative possibilities shaping the management landscape to come.

Job Design and Technology - Taylorism vs Anti-Taylorism (Hardcover): Hans D Pruijt Job Design and Technology - Taylorism vs Anti-Taylorism (Hardcover)
Hans D Pruijt
R1,362 Discovery Miles 13 620 Ships in 10 - 15 working days

Recent trends like "lean production" and "McDonaldisation" indicate that Taylorism is a persistent, underlying principle of many organisations. Despite global competition and the need for speed, flexibility and quality, still the principle of Taylorism remains in the contemporary workplace. Moreover, information technology is often being used in way's that reinforce Taylorist patterns. For some this may be a fact of life. Hans D. Pruijt argues that this is not the case. There is a countermovement, particularly in North-West Europe where viable alternatives are being purseued. But, a systematic analysis of the resulting change of anti-Taylorist practice at shop-floor level has been lacking. This text fills this gap by analyzing 150 cases of anti-Taylorist initiatives in Scandinavia, the UK and the Netherlands. An example of anti-Taylorist principles working towards job enrichment can be seen in Germany; it also examines the role of state policy, research and consultancy in an experiment at Bosch where assembly workers learned testing skills.

Inside the IMF - An Ethnography of Documents, Technology and Organisational Action (Hardcover): Richard Harper Inside the IMF - An Ethnography of Documents, Technology and Organisational Action (Hardcover)
Richard Harper
R3,945 Discovery Miles 39 450 Ships in 10 - 15 working days

Revealing the inside workings of the International Monetary Fund (IMF), this text studies the culture of organizations and uses sociological methods to understand the technology which underpins office and commercial life. It advises on how to improve work processes and computer systems by exploring systems which use search and retrieval applications, hypertext documents, and shared database applications such as Lotus Notes.

Beyond Management - Taking Charge at Work (Hardcover, New): M. Addleson Beyond Management - Taking Charge at Work (Hardcover, New)
M. Addleson
R1,433 Discovery Miles 14 330 Ships in 18 - 22 working days

Traditional management structures, systems, and tools, intended to make the first factories of the industrial age efficient, are now obsolete. Applying them to knowledge-work has exactly the opposite effect, causing all kinds of breakdowns. This book explains why knowledge workers have to manage themselves and tells them how to do it.

Building the Team Organization - How To Open Minds, Resolve Conflict, and Ensure Cooperation (Hardcover): D. Tjosvold Building the Team Organization - How To Open Minds, Resolve Conflict, and Ensure Cooperation (Hardcover)
D. Tjosvold
R1,400 Discovery Miles 14 000 Ships in 18 - 22 working days

Interdependence is a basic characteristic of organizations, yet it is only recently that managers, professionals, and employees have begun to appreciate that organizational success depends upon teamwork. This book provides managers, professionals, and employees with a concise and powerful understanding of productive teamwork in organizations.

The New Brass Ring - DMADD, Process Improvement for the 21st Century (Hardcover): Philip C. Reinke, C. Reinke Phillip C. Reinke The New Brass Ring - DMADD, Process Improvement for the 21st Century (Hardcover)
Philip C. Reinke, C. Reinke Phillip C. Reinke
R552 Discovery Miles 5 520 Ships in 18 - 22 working days

The 21st century calls for a methodology that efficiently and effectively addresses organizational issues. That is why author Phillip C. Reinke created DMADD (Define/Measure/Analyze/ Develop/Deliver). This methodology is capable of taking your organization from simply surviving to thriving. "Visionary and expert, Reinke champions DMADD(c). The New Brass Ring is always slightly ahead of your brain...you haven't quite internalized one revolutionary advancement before others come along. Such innovative insight, fortified by the principles of leading transformational giants, reinforces Reinke's place aside the likes of Deming." --Rick Shults, Executive Director, Process Improvement - Certified Master Blackbelt "Years ago, Phil differentiated himself, with his ability to consistently deliver creative results and meet challenges. I could see DMADD's beginnings before he formally named it. The 21st century is the place for DMADD and The New Brass Ring is its introduction." -- Robert Malanga - Chief Operating Officer, LightGen, LLC "The economy and market demands a change in the way we need to address issues and face challenges. It is ripe for a new idea. The New Brass Ring quenches my thirst for what I know will make a huge difference in organizational performance. I want more and I know where to get it!" -- Mike Borrone, Founder and President enVision Staffing Solutions, Inc. Philip C. Reinke is founder of The Continuous Improvement Institute (Cii) His career in organizational improvement has spanned the likes of HJ Heinz, GE, CSX, First Data, Western Union and Kaplan Higher Education. Find out more at www.philreinke.com.

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