Do the antitrust laws have a place in the digital economy or are they obsolete? That is the question raised by the government's legal action against Microsoft, and it is the question this volume is designed to answer. America's antitrust laws were born out of the Industrial Revolution. Opponents of the antitrust laws argue that whatever merit the antitrust laws may have had in the past they have no place in a digital economy. Rapid innovation makes the accumulation of market power practically impossible. Markets change too quickly for antitrust actions to keep up. And antitrust remedies are inevitably regulatory and hence threaten to `regulate business'. A different view - and, generally, the view presented in this volume - is that antitrust law can and does have an important and constructive role to play in the digital economy. The software business is new, it is complex, and it is rapidly moving. Analysis of market definition, contestibility and potential competition, the role of innovation, network externalities, cost structures and marketing channels present challenges for academics, policymakers and judges alike. Evaluating consumer harm is problematic. Distinguishing between illegal conduct and brutal - but legitimate - competition is often difficult. Is antitrust analysis up to the challenge? This volume suggests that antitrust analysis `still works'. In stark contrast to the political rhetoric that has surrounded much of the debate over the Microsoft case, the articles presented here suggest neither that Microsoft is inherently bad, nor that it deserves a de facto exemption from the antitrust laws. Instead, they offer insights - for policymakers, courts, practitioners, professors and students of antitrust policy everywhere - on how antitrust analysis can be applied to the business of making and marketing computer software.

Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organizations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiring process, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal. Check out Cary Cooper's Blog: http: //carycooperblog.com/ Check out David Bowles' Blog: www.davidbowles.wordpress.com

Given the fundamental and growing importance of health to the economy and society, this book addresses some of the key questions being asked in relation to health in the future. What will the health system look like, how much will it cost, what ethical framework will underlie future health policy and can we really have a system that is designed to improve health as well as provide health care? Based on the "Policy Futures for UK Health" project, this collection explores the shape of the health system and its key components, taking a multidisciplinary approach to health policy questions that is designed to appeal to the specialist and those who want to know more about our health system and what it might look like in the future.

This eighth volume in the series on research in organizational change and development deals with such topics as practitioner attitudes to the field of organizational development and the effects of union status on employee involvement.

This book shows how business process management (BPM), as a management discipline at the intersection of IT and Business, can help organizations to master digital innovations and transformations. At the same time, it discusses how BPM needs to be further developed to successfully act as a driver for innovation in a digital world. In recent decades, BPM has proven extremely successful in managing both continuous and radical improvements in many sectors and business areas. While the digital age brings tremendous new opportunities, it also brings the specific challenge of correctly positioning and scoping BPM in organizations. This book shows how to leverage BPM to drive business innovation in the digital age. It brings together the views of the world's leading experts on BPM and also presents a number of practical cases. It addresses mangers as well as academics who share an interest in digital innovation and business process management. The book covers topics such as BPM and big data, BPM and the Internet of Things, and BPM and social media. While these technological and methodological aspects are key to BPM, process experts are also aware that further nontechnical organizational capabilities are required for successful innovation. The ideas presented in this book have helped us a lot while implementing process innovations in our global Logistics Service Center. Joachim Gantner, Director IT Services, Swarovski AG Managing Processes - everyone talks about it, very few really know how to make it work in today's agile and competitive world. It is good to see so many leading experts taking on the challenge in this book. Cornelius Clauser, Chief Process Officer, SAP SE This book provides worthwhile readings on new developments in advanced process analytics and process modelling including practical applications - food for thought how to succeed in the digital age. Ralf Diekmann, Head of Business Excellence, Hilti AG This book is as an important step towards process innovation systems. I very much like to congratulate the editors and authors for presenting such an impressive scope of ideas for how to address the challenging, but very rewarding marriage of BPM and innovation. Professor Michael Rosemann, Queensland University of Technology

Regional Intergovernmental Organizations (REIGOs) have increased in number and importance since World War II and have assumed critical roles in both the economic and the political realms. Indeed, it is difficult--if not impossible--to discuss current economic issues without referring to the European Economic Community or the North American Free Trade Area. Similiarly, political REIGOs, such as NATO, the European Council, and the Organization of American States, are aggressively working to maintain peace and stability on a global scale. In the present volume, sociologist James Hawdon offers a novel approach to understanding the proliferation of these relatively new but increasingly important actors on the world stage.

The last several years has witnessed a growing interaction between economists and sociologists engaged in the study of organizations' strategies. Economists and sociologists can gain real insight from these interactions. To date, however, these interactions have been to ad hoc and unfocused to bear any real fruit. This volume moves the discussion to the next level by focusing the discussion, and taking a step toward systematizing some of the relationships between economic and sociological approaches to strategic management. To accomplish this, the volume reprints four 'matched pairs' of influential articles on firms' strategies in economic sociology and strategic management and use these articles to frame a conversation between the articles' pioneering authors and other prominent researchers in strategic management and sociology working on closely-related research problems. Each pair of articles followed by provocative essays - inspired by the pairing - written by the articles' original authors. Two contextualizing commentaries penned by influential strategy and organizations researchers - one grounded in strategic management and one in economic sociology - extend each conversation. A reflective reply from the articles' authors concludes the conversation - for now. A framing introduction and concluding epilogue, written by volume editors Joel Baum and Frank Dobbin, set the stage both for the volume and for future conversations between the disciplines in strategic management.

For undergraduate or graduate management courses in Organization Behavior, Group Dynamics, or Teamwork; also appropriate for executives enrolled in degree and non-degree short courses on general management. Gain inside insight to help team leaders and team members maximize their success in business. Making the Team: A Guide for Managers combines cutting-edge theory with the latest research and real-world applications in order to help team leaders and team members succeed in the business world. Every chapter of this edition contains new information, new research, updated examples, and more.

Change and uncertainty aren't going away. You can help your team navigate the storm and embrace them. In The Change Mindset, leadership development expert Andy Craggs unpicks the main reasons why teams fail when it comes to dealing with change and navigating uncertainty. He defines the common traps that lead to failure; from not allowing yourself to reimagine the possible, mimicking the behaviour that your competition has shown when dealing with change, to doubting yourself and your team. Leading through change requires business leaders to be courageous and to show empathy, both for themselves and their people. With those attributes, this book, which is steeped in behavioural and organizational psychology analysis, catapults you to developing meaningful and long-lasting adaptability and resilience in the face of uncertainty. Join the author in his exploration of transitions, and hear from world-renowned business, academia, arts and social enterprise leaders who share their own dealings with change. They show us the way in how they have grown to manage change for themselves and the people around them.

* End: pro?t and loss account. As a result, there will be a stage at which the parties have developed relations and prospects of gain, while there are still a number of problems that are dif?cult to solve and that fail to evoke consensus. Each party will then draw up a pro?t and loss account. On the positive side of the balance are the relations developed and the gains collected, on the negative side there are the losses and the unsolved problems. For particular parties, who have no interest in the problem, the latter side is uninteresting; for others, who have an interest in a particular solution of this problem, it represents a form of loss. * Pro?t and loss balance positive for a critical mass: speed. The speed of the process will increase if the pro?t and loss account shows a positive balance for a critical mass of parties. They wish to collect their gains and therefore to make ?nal decisions. At this point there will be an important psychological mec- nism: parties tend to anticipate on collecting their gains, which increases their urge to speed up the process. It is clear from the above, however, that the end of a process is dif?cult to predict.

Postal service has received considerably less attention in the economics literature than traditional public utilities. Postal service is facing some very important challenges arising out of the increasingly high-tech nature of postal service, the entry of competition into the business, and new attitudes on the part of government to postal service. In the United Kingdom and Germany the increased interest in privatization and recognition of the benefits of competition are likely to have an impact on postal service. These challenges mean that postal managers must learn new ways of doing business, not just in successfully introducing new hardware and in new internal operating procedures, but also in the development of new pricing and costing methodologies and in the introduction of new management information systems. In order to deal with these new developments managers need a solid foundation in applied microeconomic theory as it relates to postal service. This book encompasses the theoretical foundation for postal policy, particularly with regard to pricing, service quality, and competitive issues.

While most companies recognize the key significance and importance of innovation, this is frequently overwhelmed by short term objectives and constraints. This is the innovation paradox. The aim of this book is to describe management practices that resolve this paradox by decisively choosing the route of sound business and wealth creation, focussing in particular on the role of the CEO, redefining the firm's innovation perimeter, providing opportunities where entrepreneurial energy can be unleashed to generate innovation-led growth and motivating the main actors in the innovation process. All of these approaches demand that boards and shareholders develop a much more activist perspective in supporting longer-term ventures. Examples are taken from a number of technology and other companies, including Philips, Sony, Hitachi, British Telecom, Aventis, 3M, and Vivendi.

This book presents a thought-provoking case for looking at human resource management from an entirely different perspective. In the modern world, organizations have to optimally manage resources to achieve the best results, and the best way to do this is to identify humans as instruments of investment and not as resources. Humans use resources in an activity. Managing people, as a subject, was first studied as part of personnel management, and became known as human resource management (HRM) in the early 80s. However, the basic principles remained largely unchanged. The book argues that it is time that HRM is replaced by human investment management (HIM), where the entire approach of employee management in an organization shifts gears to human investment in activities. In this approach no human is considered bad in relation to an organization, if selected appropriately, and trained well. Everyone is productive, though the returns may differ. Humans can be invested in areas where they are best or can be trained to be the best according to various factors. Unlike any other investment instruments, humans' value can be continuously upgraded for higher returns. Thus the core of HIM is to maximize the return from each employee as an individual or as a member of the group with minimum expenditure and effort in him or her. HIM can therefore reengineer and replace HRM slowly and steadily at the desired pace where maximum attention is paid to employee investment for improved results. This is unlike HRM, which primarily focuses on employee relations. Turning around HRM to HIM will be the first step in inclusively aligning strategic human resource management with the overall human management. As such, HIM should be seen as a process by which the asset or capital value of individual humans can be increased by turning them into capital humans, an entirely different outlook from the oft-used term human capital.

This book consists of an anthology of writings. The aim is to honour Marco to celebrate the 35th year of his academic career . The book consists of a collection of selected opinions in the field of IS. Some themes are: IT and Information Systems organizational impacts, Systems development, Business process management, Business organization, e-government, social impact of IT.

Decisions twenty years ago during the fIrst generation of modern traffIc safety policymaking were easier than today. Afterall, the mandate for specifIc mandatory motor vehicle safety standards was dermed rather clearly during legislative hearings. Since the initial standards, decisions have been based on the more general guidelines of "practicality" and avoiding "unreasonable risks. " Now, with more diffIcult decisions pending, the demand for analysis is greater. My purpose in writing this book is to promote second generation policymaking in traffic safety. The dominant theme is that an "individual net benefIt approach" is useful in the design, evaluation and improvement of traffic safety policy. Hopefully, this book provides some guidance for today's tougher decisions. Evaluative review of modern traffic safety policy, especially automobile safety standards, yields several results. The technological approach, the basis for the 1966 legislation, is shown to produce mistakes. Benefits are overestimated and endangerment of nonoccupants is ignored. The risk homeostatic approach, the devil's idea to some in the safety community, is shown to be a limiting case of the more general individual net benefIt approach. Rationality and competency in travelers' safety decisions are reviewed in a broad context. Evidence beyond the realm of behavioral ix x The Regulation of Motor Vehicle and Traffic Safety psychology indicates considerable, albeit imperfect, competency in traffic safety decisions. Conventional benefit-cost analysis is critiqued. Existing studies of passive restraints are shown to overestimate net benefits because travelers' responses and costs are ignored.

'Integrity in Organizations' moves beyond the normative call for more humanistic management in the aftermath of a series of corporate scandals, recent financial crisis as well as increasingly questioned blind fellowship of one-dimensional profit maximization as the sole compass for companies. It sheds light on how we can actually build more humanistic organizations with the help of integrity.

The first Handbook as part of a new series which is set to define the emerging transdisciplinary field of Workplace Management Truly interdisciplinary and international chapters and authors, the book will appeal to those in real estate, planning, architecture, business, management, facilities management, economics, law, sociology, psychology No other book presents this breadth of interdisciplinary content on Workplace Management

The class is theory of price regulation assumed that the regulator knows the fIrm's costs, the key piece of information that enables regulators to pressure fmns to choose appropriate behaviors. The "regulatory problem" was reduced to a mere pricing problem: the regulator's goal was to align price with marginal cost, subject to the constraint that revenues must cover costs. Elegant and important insights ensued. The most important was that regulation was inevitably a struggle to achieve second-best outcomes. (Ramsey pricing was a splendid example. ) Reality proved harsh to regulatory theory. The fmn's costs are by no means known to the regulator. At best, the regulator may know how much is currently spent to provide services, but hardly what costs would be if the fmn vigorously pursued effIciency. Even if the current cost curve were known to the regulator, technologies change so swiftly that today's costs are a very poor indicator of tomorrow's, and those are the costs that will determine the fIrm's future decisions. With the burgeoning attention to information considerations and game theory in economics, the regulator's problem of eliciting host information about cost has received considerable attention. In most cases, however, it has been in context that are both static and stylized; such analyses rarely capture many of the essential elements of real world regulatory issues. This volume represents a fresh approach. It reflects Glenn Blackmon's twin strengths, a keen analytic mind and important experience in the regulatory arena.

This is the 15th volume in a series of monographs whose main topic of concern is that of organizational behaviour and industrial relations. This volume deals with the theory and management of work commitment.

This edited collection examines the changing contours of Korean management and business, presenting recent scholarly research into this important Asian economic player. As one of the original 'Little Dragon' or 'Tiger' economies, South Korea has grown and prospered since the early years of the 1960s, and is now home to several major word-class multinational companies, such as Hyundai and LG, Samsung. In turn, it has developed a distinctive style of management, which derives from a shared Asian heritage but is nonetheless unique to South Korea. The collection covers a variety of themes, topics and issues from a range of perspectives and fields in management and business studies. This book was originally published as a special issue of Asia Pacific Business Review.

This volume covers such topics as psychological ownership in organizations, employee perceptions of fairness when human resource systems change, a culture-based perspective of organization development implementation, and mapping the progress of change through organizational levels.

This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination. We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today's workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide. Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence. Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers' own organizations.