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The definitive inside account of Toyota's greatest crisis--and lessons you can apply to your own company
""Those who write off Toyota in the current climate of second
guessing and speculation are making a profound mistake and need to
read this book to get the facts. Toyota is a company that will
channel the current challenges to push themselves to even more
relentless continuous improvement.""
""Toyota Under Fire" is a superb book and should prove very
helpful to American industry's understanding of the problems faced
and how any company can prevent similar occurrences in the
""As a former automotive supplier executive and student of
Toyota, I was concerned to see the many negative reports and
investigations into the quality and safety of its vehicles. Toyota
Under Fire tells the story of how this great company is growing
wiser and stronger by living its culture and values.""
""Just as Toyota has put itself through excruciating
soul-searching in order to understand what went wrong, so should we
all take advantage of the opportunity for learning presented to us
by Toyota's misfortune. In these pages, you will find that the
actual circumstances were far more complex, nuanced, and uncertain
than you saw reported in the news.""
""The most comprehensive and detailed review to date of the
circumstances that led to the crisis, and the events and contexts
that caused it to escalate.""
About the Book
For decades, Toyota has been setting standards that are the envy--and goal--of organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book "The Toyota Way," changed the business world's approach to operational excellence.
Granted unprecedented access to Toyota's facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009-2010. In both cases, the company was caught off guard--and found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before.
"Toyota Under Fire" chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large: Crisis response must start by building a strong culture long before the crisis hits. Culture matters far more than decisions made by top executives. Investing in people, even in the depths of a recession, is the surest path to long-term profitability.
Because it had founded its culture on such principles, Toyota didn't need to amass an army of public relations, marketing, and legal experts to "put out the fire"; instead, it redoubled efforts to live up to its founding tenet, going "back to basics." Toyota began solving this crisis more than 70 years ago, when its organizational culture was first established.
Apply the lessons of "Toyota Under Fire" to your company, and you'll meet any future management challenge calmly, responsibly, and effectively--the Toyota Way.
snt it time that we are told the insider TRUTH regarding the intentional and unintentional cover-ups made by the big boys in Detroit. We will be booking media appearances for this Author as well as book signing events in the Author hometown as well as additional cities and states. We booked this Author over 100 media appearances in 2014. Isnt it time that we are told the insider TRUTH regarding the intentional and unintentional cover-ups made by the big boys in Detroit. An industry, the Auto Industry, driven by profits-over-principle according to many of its critics. Be prepared to buckle-up and enjoy this ride! This book is the first tell it like it is, of its kind! Why is it so difficult to tell the truth? Jason Vines starts this book with a simple question: why is it so difficult to tell the truth? Sadly, spoiler alert, he ends it with the same question. From Richard Nixon to Bill Clinton to Lance Armstrong to the IRS to Brian Williams to Bill Cosby to Tiger Woods and the NFL; why is it so painfully difficult? Vines cautions the reader up-front: Relax, this is not a book about Jesus. However, he does appear in two chapters: first as a Hispanic grandfather from Waterford, Michigan, and later as the real Prince of Peace. No, this is a book about my life in the public relations blast furnace in the automotive industry; a quickly-derailed attempt to help a friend rebuild Detroits tattered image, thwarted by the sex, lies and corruption of former Mayor Kwame Kilpatrick; and, finally, trying to avoid another crisis with the number one selling book of all time. No, not Harry Potter; the Bible.
The Rootes Group once dominated the British motor industry, and its legacy lives on in thousands of carefully maintained cars - most notably Hillmans, Humbers, Singers and Sunbeams. In this book, using beautiful images from the Rootes Archive Centre, Richard Loveys details the Group's history and leading car models, from its creation as a car dealership by William and Reginald Rootes, through its transition into motor manufacture, and expansion by taking companies over and developing their car and commercial vehicle ranges. It was a significant contributor to the war effort in 1939-45, producing large numbers of military aircraft and vehicles, and in its post-war heyday produced such icons as the Sunbeam Alpine and Hillman Imp.
A behind-the-scenes look at Lexus's surprising twenty-year success story--in a revised new edition
In the 1980s, German brands BMW and Mercedes-Benz dominated the luxury car market and had little reason to fear competition from Japan. But in 1989, Toyota entered the market with the Lexus LS 400, a car that could compete with the Germans in every category but price--it was US$30,000 cheaper. Within two years, Lexus had overtaken Mercedes-Benz in the United States and made a stunning success of Toyota's brave foray into the global luxury market.
"Lexus: The Relentless Pursuit" reveals why Toyota decided to take on the German automakers and how the new brand won praise and success for its unparalleled quality, unforgettable advertising, and unprecedented customer service. From the first boardroom planning session to Lexus's entry into the mega-luxury supercar market, this is the complete and compelling story of one of the world's most admired brands.Includes a new Foreword by legendary designer Erwin Lui, an Afterword with updates since the first edition, and a new Coda by leading Japanese automotive journalist Hisao InoueCovers the racetrack triumph--and tragedy--behind the new US$375,000 Lexus LFA supercarOffers important business lessons for brand managers and executives
For car enthusiasts, business leaders, and anyone interested in branding and marketing, "Lexus: The Relentless Pursuit" offers an amazing story of excellence and innovation in the automotive industry.
The Color Line and the Assembly Line tells a new story of the impact of mass production on society. Global corporations, based originally in the United States, have played a part in making gender and race everywhere. Focusing on Ford Motor Company's rise to become the largest, richest, and most influential corporation in the world, The Color Line and the Assembly Line takes on the traditional story of Fordism. Contrary to popular thought the assembly line was perfectly compatible with all manner of racial practice in the United States, Brazil, and South Africa. Each country's distinct forms of racial hierarchies in the 1920s and 1930s informed Ford's often divisive labor processes. Confirming racism as an essential component in the creation of global capitalism, Elizabeth Esch also adds an important new lesson showing how local patterns gave capitalism its distinctive features.
The fascinating story of a century-old automobile dynasty
Fiat is one of the world's largest automakers, but when it made headlines by grabbing control of a bankrupt Chrysler in 2009 it was unknown in the U.S. Fiat's against-all-odds swoop on Chrysler---masterminded by Sergio Marchionne, the Houdini-like manager who saved Fiat from its own near-collapse in 2005 - has made the automaker one of the most unlikely winners of the financial crisis. "Mondo Agnelli" is a new book that looks at the chain of unpredictable events triggered by the death of Gianni Agnelli in 2003. Gianni, the charismatic, silver-haired power broker and style icon, was the patriarch who had lead the company founded by his grandfather in 1899. But Gianni's own son had committed suicide. Without a mature heir, the dynasty and Fiat were rudderless. Backed by Gianni's closest advisors, his serious, shy, and determined grandson John plucked Marchionne from obscurity. Together, they saved the family company and, inadvertently, positioned Fiat as a global trailblazer when the global storm hit.A classic story of ingenuity and hard work, the book portrays a business dynasty that triumphed over adversity and family tragedy because of its own smarts, sweat, and ability to bend the rulesA an engaging tale for those interested in the stories behind the economic crash, the book contains never-before reported material about how Fiat succeeded in making Chrysler profitable where both Daimler AG and Cerberus, its previous owners, had failed.
A story for a wide audience, from car buffs, business readers, lovers of Italy, and anyone fascinated by the lifestyle of Europe's most glamorous industrial dynasty, this book tells the tale of how Fiat achieved the seemingly impossible -- turning around an American automotive icon everyone else had given up for dead.
First published in 1980, this book considers the British Motor industry over the period between 1945 and 1979, analysing the ways in which the industry suffered a considerable decline in the post-war era, when compared to motor industries of other countries or to most other British industries. Rather than blaming labour and management, as has frequently been the case, the author argues that the decline can be traced back to poor government policy. Tracing how, when and where government policies affected the industries the book examines policies clearly directed at the motor industry, such as transport legislation and motor taxation. In addition the work considers the consequences of many policies which were targeted only indirectly at the motor industry as the author argues that whilst government policy may have succeeded in its aim, e.g. improving employment for the balance of payments, the motor industry may have suffered as a consequence. Written in non-technical language, the reissue will be of interest to those concerned with post-war UK economic development, the UK motor industry in particular and the history of government policy in general.
It is a bedrock American belief: the 1950s were a golden age of prosperity for autoworkers. Flush with high wages and enjoying the benefits of generous union contracts, these workers became the backbone of a thriving blue-collar middle class. It is also a myth. Daniel J. Clark began by interviewing dozens of former autoworkers in the Detroit area and found a different story--one of economic insecurity caused by frequent layoffs, unrealized contract provisions, and indispensable second jobs. Disruption in Detroit is a vivid portrait of workers and an industry that experienced anything but stable prosperity. As Clark reveals, the myths--whether of rising incomes or hard-nosed union bargaining success--came later. In the 1950s, ordinary autoworkers, union leaders, and auto company executives recognized that although jobs in their industry paid high wages, they were far from steady and often impossible to find.
This book covers the problem of fidelity in the design of virtual environments with specific reference to the design of vehicle simulators. The default design goal has been on the physical replication of a given real-world environment and, in the case of vehicles, the specific appearance and function of vehicle components. This book discusses that perceptual, rather than physical, fidelity of a virtual environment, should be the design goal and the principal purpose is to produce human behavior. This book provides the rationale and design guidance to maximize perceptual fidelity in the development of virtual environments, and therefore maximize the costeffectiveness as well.
Toyota Kaizen Methods: Six Steps to Improvement focuses on the skills and techniques practiced inside Toyota Motor Corporation during the past decades. This workbook focuses on the actual training course concepts and methods used by Toyota to develop employee skill level, a core element of Toyota's success. It is not a book about holding Western-style five-day Kaizen events, which were in reality quite rare during the development of Toyota's production system and are virtually nonexistent today inside Toyota. Written by two of Toyota's most revered and experienced trainers, the book - Traces the origins of Kaizen since the inception of Toyota Motor Corporation Articulates the basic six-step Kaizen improvement skills pattern taught inside Toyota Helps practitioners of Kaizen improve their own skill level and confidence by simplifying concepts and removing any mystery in the process Provides homework assignments and a wealth of forms for analyzing work processes If you take the time to study the concepts detailed here, you will be reviewing the same methods and techniques that were harnessed by generations of Toyota supervisors, managers, and engineers. These techniques are not the secret ingredient of Lean manufacturing; however, mastery of these timeless techniques will improve your ability to conduct improvement in almost any setting and generate improvement results for your organization.
Focusing on safety and environmental protection issues, this book provides incisive, cutting-edge theoretical analysis that evaluates the impact of new automotive technologies, and the associated public policies, on social welfare.
This monograph focuses on control methods that influence vehicle dynamics to assist the driver in enhancing passenger comfort, road holding, efficiency and safety of transport, etc., while maintaining the driver's ability to override that assistance. On individual-vehicle-component level the control problem is formulated and solved by a unified modelling and design method provided by the linear parameter varying (LPV) framework. The global behaviour desired is achieved by a judicious interplay between the individual components, guaranteed by an integrated control mechanism. The integrated control problem is also formalized and solved in the LPV framework. Most important among the ideas expounded in the book are: application of the LPV paradigm in the modelling and control design methodology; application of the robust LPV design as a unified framework for setting control tasks related to active driver assistance; formulation and solution proposals for the integrated vehicle control problem; proposal for a reconfigurable and fault-tolerant control architecture; formulation and solution proposals for the plug-and-play concept; detailed case studies. Robust Control Design for Active Vehicle Assistance Systems will be of interest to academic researchers and graduate students interested in automotive control and to control and mechanical engineers working in the automotive industry. Advances in Industrial Control aims to report and encourage the transfer of technology in control engineering. The rapid development of control technology has an impact on all areas of the control discipline. The series offers an opportunity for researchers to present an extended exposition of new work in all aspects of industrial control.
This book examines the experiences of the globalizing Korean automobile industry, with particular focus on the Hyundai Motor Company (HMC), one of the most prominent of the new Korean multinational corporations. It provides an overview of the changing nature of the global automobile industry, before considering in depth the globalization processes that the Korean automobile industry has undertaken.
Tracing the development of HMC as it recovered from the failure of its first venture overseas, in Canada, and tried again in India, the authors explore the similarities and differences between the practices which HMC implemented in India and Korea. They highlight the importance of production systems and employment relations as part of HMC's growth, and argue that if Korean companies such as HMC are to compete successfully as global automobile producers they will need to increase the proportion of overseas production, establish global supply chains and improve co-ordination between head office and subsidiaries.
Based upon extensive fieldwork in India and Korea, this book is a detailed account of the globalization of the Korean automobile industry and Hyundai Motor Company. Its findings will be of importance to all those who seek to understand the challenges faced by firms that attempt to become global players.
Las fbricas son organismos vivos. Los organismos se mueven y cambian en una relacion flexible con su entorno. Un ambiente sucio, desorganizado no conduce a la mejora. Un entorno deprimente no inspira a los trabajadores hacia su potencial maximo. Cuando algunos ejecutivos preguntaron a Hiroyuki Hirano lo que debian hacer para que sus empresas sobrepasaran el siglo veintiuno, les respondio: "Implementar las 5S's." Una compania que no pueda implementar las 5S's con exito, no podra integrar efectivamente el JIT, la reingenieria, ni otros cambios en gran escala. Este libro describe como las 5S's promueven eficiencia, buen funcionamiento y mejora continua.
El mejor libro sobre TPM que hemos editado hasta la fecha! El enfoque TPM resulta en mejoras dramaticas en calidad, costo de producci?n y entrega de productos. En este libro, nueve autores le ensenan todos los detalles que usted necesita para implementar el TPM, y ejemplos de industrias textiles, quimicas, de alimentos, entre otras. Una de las grandes ventajas de este libro es que le ayuda a conocer la implementacion del TPM a traves de la perspectiva de consultores especializados y reconocidos.
Vision general del TPM en las industrias de proceso * Maximizacion de la eficacia de la producci?n * Mejora orientada * Mantenimiento Autonomo * Mantenimiento planificado * Gestion temprana * Mantenimiento de calidad * Promocion de tecnicas de operacion y mantenimiento * TPM en los departamentos administrativos y de apoyo * Creacion de un entorno grato y seguro * Actividades de pequenos grupos TPM * Medicion de la eficacia del TPM *
Posth arrived in China with a vision. He navigated a steep learning
curve, achieved his goals and now shares an insightful, first-hand
account of an intriguing journey that included bumps and
highlights. "1,000 Days in Shanghai" is a breathtaking manual for
anyone contemplating a business career in the increasingly vibrant
arena of today's China. It is also a personal account, done with
great sensitivity, revealing between the lines a deep respect for
the spirit that propels China's social and industrial revolution
To really understand China's economic development, one needs to
look at the history of individual projects. This applies in
particular to those who are considering a venture on site. This
book by Martin Posth is a unique document on the subject: evidence
of profound knowledge, didactically sound, with comprehensible
This book is a must-read for anyone seeking to work in or via
China. The personal experiences of a pioneering manager can also
help management to see the transformation of China in a new light.
Anybody wanting to be successful in China should heed the practical
lessons that Martin Posth draws.
In establishing the Volkswagen works in Shanghai at the
beginning of Deng Xiaoping's reform era, Martin Posth made a breach
in the wall behind which the People's Republic of China had dug its
trenches up until then. His experiences are useful for anyone
wanting to work the Chinese market with any degree of success. The
fascinating reading that his report makes, and heeding his lessons,
can help any entrepreneur to avoid costly mistakes.
For the Chinese, this book by Martin Posth is a historic
document on the Open Door Policy for foreign investors. It is a
* Financial Times and McKinsey Business Book of the Year * Winner of the J. Anthony Lukas Book Prize * 800-CEO-READ Business Book of the Year * A New York Times Notable Book * A Washington Post Notable Book * An NPR Best Book of 2017 * A Wall Street Journal Best Book of 2017 * An Economist Best Book of 2017 * A Business Insider Best Book of 2017 * "A gripping story of psychological defeat and resilience" (Bob Woodward, The Washington Post)-an intimate account of the fallout from the closing of a General Motors assembly plant in Janesville, Wisconsin, and a larger story of the hollowing of the American middle class. This is the story of what happens to an industrial town in the American heartland when its main factory shuts down-but it's not the familiar tale. Most observers record the immediate shock of vanished jobs, but few stay around long enough to notice what happens next when a community with a can-do spirit tries to pick itself up. Pulitzer Prize-winning reporter Amy Goldstein spent years immersed in Janesville, Wisconsin, where the nation's oldest operating General Motors assembly plant shut down in the midst of the Great Recession. Now, with intelligence, sympathy, and insight into what connects and divides people in an era of economic upheaval, Goldstein shows the consequences of one of America's biggest political issues. Her reporting takes the reader deep into the lives of autoworkers, educators, bankers, politicians, and job re-trainers to show why it's so hard in the twenty-first century to recreate a healthy, prosperous working class. "Moving and magnificently well-researched...Janesville joins a growing family of books about the evisceration of the working class in the United States. What sets it apart is the sophistication of its storytelling and analysis" (Jennifer Senior, The New York Times). "Anyone tempted to generalize about the American working class ought to meet the people in Janesville. The reporting behind this book is extraordinary and the story-a stark, heartbreaking reminder that political ideologies have real consequences-is told with rare sympathy and insight" (Tracy Kidder, Pulitzer Prize-winning author of The Soul of a New Machine).
The crisis in the auto industry has resulted in a race between Volkswagen as challenger and Toyota as tattered global market leader. Whether it is the Japanese or the German firm that takes pole position, the winner will change the balance of power in the automotive industry and lead the way to the automobiles of the future.
The book examines innovation in environment-friendly technologies in the automobile industry. The focus of the book are Germany (a technology leader in the global automobile industry), on the one hand, and India, China and Brazil (technologically proficient emerging technology leaders) on the other hand. Patents have been used as a metric to measure and understand innovation. The book traces the evolution of regulatory standards in the automobile industry, relies on a unique patent dataset, and draws on a number of interviews conducted with regulators and engineers to get a better picture of how environmental policies and standards, including emission norms and fuel requirements, have developed overtime and now the industry has responded. The book's core argument is that technological innovation is what has driven the industry in the past 125 years, but, at the same time, the industry has created problems and faced controversies with regard to its path dependency on carbon-intensive technologies. As a result, we have witnessed growing role of environmental regulators in ensuring that the growth path of the automobile industry, a powerhouse of growth of several economies, is aligned with the larger goals of addressing climate change and energy concerns. Against the backdrop of the emergence of Brazil, China and India in the global economy, the book focuses on the developments in these three countries, and draws parallels with Germany, which benefited from first mover advantage in technology and a substantial head-start in implementing cogent environmental policies. A standardized International Patent Classification (IPC) system has been used to, first, construct an index of regulatory stringency, based on regulations that came about between 1985 and 2010; and second, construct a unique cross-country weighted patent dataset for technologies invented in the past two and a half decades.
This book introduces an interdisciplinary approach to the study of Japanese foreign direct investment determinants, the close relations between foreign investment and trade flows in the host country, and the effects and responses by the local economy. It provides an accessible and comprehensive view of the overall macro impacts and local effects associated with the increasing flow of Japanese firms to Mexico's automotive industry. The research and its outcomes presented here follow extensive fieldwork and use unique statistical datasets to integrate qualitative and quantitative approaches to the analysis. Carefully chosen case studies produce an integrated approach to the subject. As a result, the book fills a vacuum on this topic and provides readers with a clear understanding of the complex interactions among participating actors: Japanese multinationals and Japanese parts-and-components suppliers, Mexican local suppliers, government at the national and local levels, and cooperating Japanese agencies. By critically assessing current theories and empirical methodologies the monograph covers aspects related to the creation of regional production networks and their impact on trade patterns of the recipient country, location determinants of Japanese foreign investment, and spillover externalities in host entities. It presents the reader with a comprehensive view of the different levels of interaction between multinational firms, local recipient economies, and local suppliers and the challenges they face to engage in global chains of production. The book is highly recommended to academics and their students who seek to understand the complex international economic relations in the global economy. This compilation also serves as a valuable guide to policy makers, both at national and local levels, as it provides an informed analysis of how to engage local suppliers in regional and global production chains.
Alfred P. Sloan Jr. became the president of General Motors in 1923
and stepped down as its CEO in 1946. During this time, he led GM
past the Ford Motor Company and on to international business
triumph by virtue of his brilliant managerial practices and his
insights into the new consumer economy he and GM helped to produce.
Bill Gates has said that Sloan's 1964 management tome, "My Years
with General Motors," "is probably the best book to read if you
want to read only one book about business." And if you want to read
only one book about Sloan, that book should be historian David
Farber's "Sloan Rules,"
This book examines Foreign Direct Investment of major Korean automotive companies in Europe, with particular reference to how economic integration has affected the motivations and patterns of FDI and industrial location. The book is a valuable source of information on FDI, the automobile industry in Europe and South Korea and business decision-making process in general.
This book is an important and original account of life in the new lean production workplace - the car industry where it all began. It brings together the two emblematic features of the 20th century: a working class meant to topple the social order, and a product that largely provided the developmental model of that same order. This book is neither a retrospective assessment nor a prediction for the future: it reveals what has changed and what has remained the same, in a workplace that remains a major part of the makeup of our society.
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