This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users' utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.

This book sets out some positive directions to move forward including government policy and regulatory options, an innovative GRID (Greening, Regenerative, Improvement Districts) scheme that can assist with funding and management, and the first steps towards an innovative carbon credit scheme for the built environment. Decarbonising cities is a global agenda with huge significance for the future of urban civilisation. Global demonstrations have shown that technology and design issues are largely solved. However, the mainstreaming of low carbon urban development, particularly at the precinct scale, currently lacks sufficient: standards for measuring carbon covering operational, embodied and transport emissions; assessment and decision-making tools to assist in design options; certifying processes for carbon neutrality within the built environment; and accreditation processes for enabling carbon credits to be generated from precinct-wide urban development. Numerous barriers are currently hindering greater adoption of high performance, low carbon developments, many of which relate to implementation and governance. How to enable and manage precinct-scale renewables and other low carbon technologies within an urban setting is a particular challenge.

This book, based on international collaborative research, presents a state-of-the-art design for "Smart Master Planning" for all metropolises, megacities and metacities as well as at subcity zonal and community and neighborhood level. Smart Master Planning accepts that all cities are a smart city in making in a limited way as far as the six components for smart cities, namely smart people, smart economy, smart environment, smart mobility and smart governance are concerned. Smart Master Planning in any city can only be designed and executed by active roles of smart people and smart city government and is a joint and synchronous effort of e-democracy, e-governance and ICT-IOT system in a 24 hour 7-day framework on all activities. In addition to use of information and communication technologies and remote sensing, the design of Smart Master Planning utilizes domain-specific tools of many aspects of a city to realize the coordinated, effective and efficient planning, management, development and conservation that improve ecological, social, biophysical, psychological and economic wellbeing in an equitable manner without compromising the sustainability of development ecosystems and stakeholders. This book will present 12 case studies covering more than 12 cities or more cities centered on domain-specific smart planning components. Case studies of digital innovations in the Smart Master Planning include Application of Artificial Neural Network in Master Planning for cities, Smart Master Plan and 3 D GIS Planning Support System and Digital Spatial Master Planning Incorporating Machine to Machine Automation for Smart Economic Community (IoT, ICT and M2M based Digital Integration).

This ground-breaking and compelling book takes us deep into the world of a public housing estate in Dublin, showing in fine detail the life struggles of those who live there. The book puts the emphasis on class and gender processes, revealing them to be the crucial dynamics in the lives of public housing residents. The hope is that this understanding can help change perspectives on public housing in a way that diminishes suffering and contributes to human flourishing and well-being. Combining long-term research into residents' lived experience with critical realist theory, it provides a completely fresh perspective on public housing in Ireland and arguably, beyond.

In a book praised by Times Literary Supplement as "richly detailed and thoughtfully written" and by Wall Street Journal as "compelling," Samuel Zipp sheds new light on the rise and fall of urban renewal in the decades after World War II. Focusing on four iconic "Manhattan projects"-the United Nations building, Stuyvesant Town, Lincoln Center, and the great swaths of public housing in East Harlem-Zipp unearths a host of forgotten stories and characters that flesh out the conventional history of urban renewal. He shows how boosters hoped to make Manhattan the capital of modernity and a symbol of American power, but even as the builders executed their plans, a chorus of critics revealed the dark side of those visions, attacking urban renewal for perpetuating deindustrialization, racial segregation, and class division, for uprooting thousands, and for implanting a new, alienating cityscape. Urban renewal was not merely a failed planning ideal, Zipp concludes, but also a crucial phase in the transformation of New York into a world city, but one mired in urban crisis. The book won Honorable Mention for the Ellis W. Hawley Prize of the Organization of American Historians.

Urban parks and gardens are where people go to reconnect with nature and destress. But do they all provide the same benefits or are some better than others? What specific attributes set some green spaces apart? Can we objectively measure their impact on mental health and well-being? If so, how do we use this evidence to guide the design of mentally healthy cities? The Contemplative Landscape Model unveils the path to answer these questions. Rooted in landscape architecture and neuroscience, this innovative concept is described for the first time in an extended format, offering a deep dive into contemplative design and the science behind it. In the face of the global mental health crisis, and increasing disconnection from nature, design strategies for creating healthier urban environments are what our cities so sorely need. The book delves into the neuroscience behind contemplative landscapes, their key spatial characteristics, and practical application of the Contemplative Landscape Model through case studies from around the world. Landscape architects, urban planners, students, land managers, and anyone interested in unlocking the healing power of landscapes will find inspiration here.

This book argues that the relationship between cities and climate change is entering a new and more urgent phase. Thirteen contributions from a range of leading scholars explore the need to rethink and reorient urban life in response to climatic change. Split into four parts it begins by asking 'What is climate urbanism?' and exploring key features from different locations and epistemological traditions. The second section examines the transformative potential of climate urbanism to challenge social and environmental injustices within and between cities. In the third part authors interrogate current knowledge paradigms underpinning climate and urban science and how they shape contemporary urban trajectories. The final section focuses on the future, envisaging climate urbanism as a new communal project, and focuses on the role of citizens and non-state actors in driving transformative action. Consolidating debates on climate urbanism, the book highlights the opportunities and tensions of urban environmental policy, providing a framework for researchers and practitioners to respond to the urban challenges of a radically climate-changed world.

An essential text for today's emerging professionals and higher education community, the third edition of Hazard Mitigation and Preparedness provides accessible and actionable strategies to create safer, more resilient communities. Known and valued for its balanced approach, Hazard Mitigation and Preparedness assumes no prior knowledge of the subject, presenting the major principles involved in preparing for and mitigating the impacts of hazards in emergency management. Real-world examples of different tools and techniques allow for the application of knowledge and skills. This new edition includes: Updates to case studies and sidebars with recent disasters and mitigation efforts, including major hurricanes, wildfires, earthquakes, and the COVID-19 pandemic. Summary of the National Flood Insurance Program, including how insurance rates are determined, descriptions of flood maps, and strategies for communities to help reduce premiums for residents. Overview of the ways that climate change is affecting disasters and the tools that emergency managers can use to plan for an uncertain future. Best practices in communication with the public, including models for effective use of social media, behavioral science techniques to communicate information about risk and preparedness actions, and ways to facilitate behavior change to increase the public's level of preparedness. Actionable information to help emergency managers and planners develop and implement plans, policies, and programs to reduce risk in their communities. Updated in-text learning aids, including sidebars, case studies, goals and outcomes, key terms, summary questions and critical thinking exercises for students. An eResource featuring new supplemental materials to assist instructors with course designs. Supplements include PowerPoint slides, tests, instructor lecture notes and learning objectives, key terms and a course syllabus.

Exploring the relationship between place and identity, this book gathers 30 papers that highlight experiences from throughout the Asia-Pacific region. The countries profiled include China, India, Japan, Indonesia, and Thailand. Readers will gain a better understanding of how urbanization is affecting gender equity in Asian-Pacific cities in the 21st century. The contributing authors examine the practical implications of urban development and link them with the broader perspective of urban ecology. They consider how visceral experiences connect with structural and discursive spheres. Further, they investigate how multiple, interconnected relations of power shape gender (in)equity in urban ecologies, and address such issues as construction of Kawaii as an idealized femininity, diversity among homosexuals in urban India, and single women and rental housing. In turn, the authors present hitherto unexplored sub-themes from historiography and existentialist literary perspectives, and share a vast range of multi-disciplinary views on issues concerning gendered dispossession due to the impact of urban policy and governance. The topics covered include socio-spatial and ethnic segregation in urban spaces; intersections of gender, race, ethnicity, nationality, religion, and caste in urban spaces; and identity-based marginalization, including that of LGBT groups. Overall, the book brings together perspectives from the humanities and the social sciences, and represents a valuable contribution to the vital theoretical and practical debates on urbanism and gender equity.

Implementing Data-Driven Strategies in Smart Cities is a guidebook and roadmap for practitioners seeking to operationalize data-driven urban interventions. The book opens by exploring the revolution that big data, data science, and the Internet of Things are making feasible for the city. It explores alternate topologies, typologies, and approaches to operationalize data science in cities, drawn from global examples including top-down, bottom-up, greenfield, brownfield, issue-based, and data-driven. It channels and expands on the classic data science model for data-driven urban interventions - data capture, data quality, cleansing and curation, data analysis, visualization and modeling, and data governance, privacy, and confidentiality. Throughout, illustrative case studies demonstrate successes realized in such diverse cities as Barcelona, Cologne, Manila, Miami, New York, Nancy, Nice, Sao Paulo, Seoul, Singapore, Stockholm, and Zurich. Given the heavy emphasis on global case studies, this work is particularly suitable for any urban manager, policymaker, or practitioner responsible for delivering technological services for the public sector from sectors as diverse as energy, transportation, pollution, and waste management.

This book presents 50 case studies of contemporary co-housing projects spread all over the world to show how communities of shared living have become a global phenomenon that can serve as a tool to promote social and urban sustainability. By presenting evidence that shared housing experiences are capable of revitalizing sterile urban fabrics and promoting social sustainable practices, the volume situates co-housing experiences as microscale responses to the macroscale challenges posed by environmental degradation and the decline of communitarian ways of living. The volume also reviews the most famous typologies of shared living in different parts of the world across human history. By analyzing historical experiences in different regions of Africa, Americas, Asia, Europe and Oceania, the author shows that living together is part of a historical culture of sharing that is being rediscovered all over the world by people who activate public spaces, work in shared offices or live in contractual communities. The Co-Housing Phenomenon - Environmental Alliance in Times of Changes will be of interest to both professionals and scholars involved in urban design, urban planning and architecture, especially those in the field of sustainable urbanism. It will also be a valuable resource for public agents and civil society organizations dealing with housing, social, environmental and sustainability policies.

This book explores the emergence and development of data in cities. It exposes how Information Communication Technology (ICT) corporations seeking to capitalize on cities developing needs for urban technologies have contributed to many of the issues we are faced with today, including urbanization, centralization of wealth and climate change. Using several case studies, the book provides examples of the, in part, detrimental effects ICT driven 'Smart City' solutions have had and will have on the human characteristics that contribute to the identity and sense of belonging innate to many of our cities. The rise in Artificial Intelligence, Big Data, and technologies like social media, has changed how people interact with and in cities, and Allam discusses of how these changes require planners, engineers and other urban professionals to adjust their approach. The main question the book seeks to address is 'how can we use emerging technologies to recalibrate our cities and ensure increased livability, whilst also effectively dealing with their associate challenges?' This is an ongoing conversation, but one that requires extensive thought as it has extensive consequences. This book will be of interest to students, academics, professionals and policy makers across a broad range of subjects including urban studies, architecture and STS, geography and social policy.

This book offers a detailed account of the employment promises made to local East Londoners when the Summer Olympic Games 2012 were awarded to London, as well as an examination of how those promises had morphed into the Olympic Labor market jamboree from which local communities were excluded. Regarding the global job market of London, this study provides a nuanced empirical view on how the world's biggest mega event was experienced and endured in terms employment by its immediate hosts, in one of the UK's poorest, most ethnically complex, and transient areas. The data has been collected through ethnographic observation and interviews with local residents, and expert interviews with the Olympic delivery professionals. Using Bourdieusian theory of contested capital, the findings provide an important bearing on the reproduction of inequality in the local labor markets of Olympic host cities.

Innovative study of state politics, identity and buildings that sheds new light on the links between the material and the ideational realms of contemporary life in Africa. Buildings shape politics in the ways they define communities, enable economic activity, reflect political ideas, and impact state-society relations. They are materially and symbolically interwoven with the everyday lives of elites and citizens, as well global flows of money, goods, and contracts. Yet, to date, there has been no research that explicitly connects debates about Africa's domestic and international politics with the study of architecture. This innovative book fills this gap, providing a new and compelling reading of the politics of identity in sub-Saharan Africa through an examination of some of its most significant buildings. Using case studies from nine countries across sub-Saharan Africa, this volume reveals how they are commissioned and built, how they enable elites to project power, and how they form a basis for popular conceptions of the state. Exploring a diverse range of buildings including parliaments, airports, prisons, ministries, regional institutions, libraries, universities, shopping malls, public housing, cathedrals and palaces, the contributors suggest a innovative perspective on African politics, identity and urban development. This book will be a compelling reference for scholars and students of African politics, development studies and city life in its elaboration of and challenges to established concepts and arguments about the relationship between material objects and political ideas. This book is available as Open Access under the Creative Commons license CC-BY-NC-ND.

This book focuses on overlooked contextual factors that constitute the urban creative climate or innovative urban milieu in contemporary cities. Filled with reflections based on interviews with a diverse range of creative actors in various local neighborhoods in Tokyo, it offers a rare glimpse into the complex set of elements that provide long-term, physical, and sociocultural support to urban creativity. Ursic and Imai highlight the interplay between physical and soft (social) factors in the process of place-making and explore how a city's creativity is influenced by financial support and accessible infrastructure, as well as the sets of informal networks, services, and tacit, locally embedded knowledge that provide the basic layers of stimuli needed for creativity to fully develop. The authors show how the future development of creativity and the overall development of a city depend not only on the (top-down) planning strategies of formal authorities, but also on the appropriate (bottom-up) inclusion of heterogeneous elements that are provided and embedded within the small, hidden context of city spaces.

This book offers a transdisciplinary perspective on the concept of "smart villages" Written by an authoritative group of scholars, it discusses various aspects that are essential to fostering the development of successful smart villages. Presenting cutting-edge technologies, such as big data and the Internet-of-Things, and showing how they have been successfully applied to promote rural development, it also addresses important policy and sustainability issues. As such, this book offers a timely snapshot of the state-of-the-art in smart village research and practice.

This book addresses the topic of urban models with reference to large western cities and particularly to global cities. In the current transitional phase, the use of language and the systematization of phenomena has become important. The book 's matrix examines two important and strongly connected themes: urban models and public-private partnerships (PPP) determined by urban functions which are transformed in an increasingly rapid and complex manner as a result of globalization. PPPs represent the new border of the modern global state. The book focuses on two principal urban models (renewal and restructuring) through PPPs and subsequently the relationship between state and market in fourteen Italian cities (renewal) and two central European cities, Leipzig and Budapest (restructuring). CoUrbIT (Complex Urban Investment Tools) and the book 'Globalization and Urban Implosion: Creating New Competitive Advantage' by the same author serve as points of reference.

This book fills a major gap in academic research, by exploring 'urban resilience measures' and 'city management issues' during disruptive disease outbreak events. Based on the overarching concept of 'resilience thinking', it addresses critical issues of preparedness, responsiveness and reflectiveness in the event of outbreak, focusing on cities and how they should prepare to combat a variety of adversities and uncertainties caused by outbreaks. This comprehensive book is an essential guide for decision-makers, city authorities, planners, healthcare and public health authorities, and those communities and businesses that face disease outbreak events. It also offers a set of practical measures to support the development of tailor-made strategies in the form of an action plan. These strategies should address outbreak control and containment measures, institutional rearrangements, management of urban systems, and healthiness of the society. Divided into six chapters, this book explores important topics of 'urban resilience' and 'city management' for preparedness action plans and responsiveness planning. Further, it presents a comprehensive urban resilience approach used to support city management in the recent outbreaks in Chinese cities, which can be applied in cities around the globe to strengthen their resilience and maximise the practicality of urban resilience and minimise urban vulnerabilities during disease outbreaks. Highlighting topics such as maintaining societal well-being, community engagement, and multi-sectoral city management enhancement, this book offers a unique combination of research, practices and lessons learned to aid cities in need.

The past decade has seen substantial progress towards the development of Connected and Autonomous Vehicles (CAVs). Accompanying the technological developments, there has been much dialogue around the potential for CAVs to help solve a range of economic, social, and environmental issues. Some of CAVs purported benefits include, for example, greater efficiency in the use of existing transport infrastructure, improved safety through removing human error, and widening access to automobility. However, there are also many potential downsides, and whether and how CAVs will deliver on their promise remains shrouded in much uncertainty and not a small degree of scepticism. This book views developments around CAVs through the lens of local policymakers and the towns and cities they represent. We argue it is now time to expand the dialogue to include consideration for towns and cities beyond those early adopters to understand how they will fare, and how CAVs might interact with other important policy agendas facing them. We discuss the different challenges that CAVs will pose for the urban built environment and the required forms of preparedness for these. We also explore how CAVs will interact with other uses and users of cities, including potentially competing efforts to enhance urban wellbeing and liveability. Finally, we consider how responses to CAVs are being developed and what the implications of these are. This book will appeal to policymakers, practitioners, and academics interested in the potential impacts of CAVs and in understanding more about how they will shape and interact with cities and regions in the near future.

Now that the Earth has reached the limits of its biophysical carrying capacity, we have to change technologies, social practices and social norms relating to material production and consumption to ensure that we do not further jeopardize the functioning of our planet's life support systems. Through research, education and civic engagement, universities have a pivotal role to play in this transition. This timely book explores how universities are establishing living laboratories for sustainable development, and examines the communication networks and knowledge infrastructures that underpin impact both on and beyond the campus. The expert contributors present case studies of living laboratories being built in leading universities across four continents. Their aim is to cultivate the transition to sustainable development by actively fostering social and technological change to improve use of natural resources and reduce pollution. They are designed to link research, education and practice and to integrate knowledge across disciplines to develop more socially robust approaches to improving sustainability. Directing attention to what enables and constrains learning in communities of multiple and very diverse stakeholders in such laboratories can contribute to a better general understanding of factors influencing the chance of success (or failure), and the institutional arrangements, norms and values that accompany it. Focussing on social learning processes to drive societal change for sustainable development, this fascinating book will prove an invaluable read for academics, researchers, students and policy makers in the fields of higher education, regional and urban studies, public policy and the environment, and development studies. Contributors: B. Baleti , T. Becker, T. Berkhout, A. Campbell, A. Cayuela, S. Chen, M. Dalbro, J. Evans, M. Hesse, J. Holmberg, M. Holme Samsoe, Y. Hua, J.-H. Kain, A. Kildahl, H. Komatsu, A. Koenig, N. Kurata, S. Liao, U. Lundgren, B. Meehan, E. Omrcen, T. Ozasa, M. Polk, C. Powell, J. Robinson, H. Tan, T. Ueno

In twenty-first-century American cities, policy makers increasingly celebrate university-sponsored innovation districts as engines of inclusive growth. But the story is not so simple. In University City, Laura Wolf-Powers chronicles five decades of planning in and around the communities of West Philadelphia's University City to illuminate how the dynamics of innovation district development in the present both depart from and connect to the politics of mid-twentieth-century urban renewal. Drawing on archival and ethnographic research, Wolf-Powers concludes that even as university and government leaders vow to develop without displacement, what existing residents value is imperiled when innovation-driven redevelopment remains accountable to the property market. The book first traces the municipal and institutional politics that empowered officials to demolish a predominantly Black neighborhood near the University of Pennsylvania and Drexel University in the late 1960s to make way for the University City Science Center and University City High School. It also provides new insight into organizations whose members experimented during that same period with alternative conceptions of economic advancement. The book then shifts to the present, documenting contemporary efforts to position university-adjacent neighborhoods as locations for prosperity built on scientific knowledge. Wolf-Powers examines the work of mobilized civic groups to push cultural preservation concerns into the public arena and to win policies to help economically insecure families keep a foothold in changing neighborhoods. Placing Philadelphia's innovation districts in the context of similar development taking place around the United States, University City advocates a reorientation of redevelopment practice around the recognition that despite their negligible worth in real estate terms, the time, care, and energy people invest in their local environments-and in one another-are precious urban resources.

This book explores how environmental urban design can benefit from established and emerging representation and simulation techniques that meet the need for a multisensory approach. Bringing together contributions by researchers and practicing professionals that approach the topics discussed from both theoretical and practical perspectives and draw on case-study applications, it addresses important themes including digital modeling, physical modeling, mapping, and simulation. The chapters are linked by their relevance to simple but crucial questions: How can representational solutions enhance an urban design approach in which people's well-being is considered the primary goal? How can one best represent and design the ambiance of places? What kinds of technologies and tools are available to support multisensory urban design? How can current and future environments be optimally represented and simulated, taking into account the way in which we experience places? Shedding new light on these key questions, the book offers both a reference guide for those engaged in applied research, and a toolkit for professionals and students.

This book strategically focuses upon the feasibility of positioning Indigenous Knowledge Systems into tertiary built environment education and research in Australia. Australian tertiary education has little engaged with Indigenous peoples and their Indigenous Knowledge Systems, and the respectful translation of their Indigenous Knowledge Systems into tertiary education learning. In contrast, while there has been a dearth of discussion and research on this topic pertaining to the tertiary sector, the secondary school sector has passionately pursued this topic. There is an uneasiness by the tertiary sector to engage in this realm, overwhelmed already by the imperatives of the Commonwealth's 'Closing the Gap' initiative to advance Aboriginal and Torres Strait Islander tertiary education successes and appointments of Indigenous academics. As a consequence, the teaching of Indigenous Knowledge Systems relevant to professional disciplines, particularly landscape architecture where it is most apt, is overlooked and similarly little addressed in the relevant professional institute education accreditation standards.

Energy Storage in Energy Markets reviews the modeling, design, analysis, optimization and impact of energy storage systems in energy markets in a way that is ideal for an audience of researchers and practitioners. The book provides deep insights on potential benefits and revenues, economic evaluation, investment challenges, risk analysis, technical requirements, and the impacts of energy storage integration. Heavily referenced and easily accessible to policymakers, developers, engineer, researchers and students alike, this comprehensive resource aims to fill the gap in the role of energy storage in pool/local energy/ancillary service markets and other multi-market commerce. Chapters elaborate on energy market fundamentals, operations, energy storage fundamentals, components, and the role and impact of storage systems on energy systems from different aspects, such as environmental, technical and economics, the role of storage devices in uncertainty handling in energy systems and their contributions in resiliency and reliability improvement.

Smart Cities and the UN's SDGs explores how smart cities initiatives intersect with the global goal of making urbanization inclusive, resilient, and sustainable. Topics explored include digital governance, e-democracy, health care access, public-private partnerships, well-being, and more. Examining smart cities concepts, tools, strategies, and obstacles and their applicability to sustainability, the book exposes key structural problems that cities face and how the imperative of sustainability can bypass them. It shows how smart city technological innovation can boost citizens' well-being, serving as a key reference for those seeking to make sense of the issues and challenges of smart cities and SDGs.