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Advances in Digital Marketing and eCommerce - Second International Conference, 2021 (Paperback, 1st ed. 2021): Francisco J.... Advances in Digital Marketing and eCommerce - Second International Conference, 2021 (Paperback, 1st ed. 2021)
Francisco J. Martinez-Lopez, David Lopez Lopez
R4,756 Discovery Miles 47 560 Ships in 10 - 15 working days

This book highlights the latest research articles presented at the second Digital Marketing & eCommerce Conference in June 2021. Papers include a diverse set of digital marketing and eCommerce-related topics such as user psychology and behavior in social commerce, influencer marketing in social commerce, social media monetization strategies, social commerce characteristics and their impact on user behavior, branding on social media, social media-based business models, user privacy and security protection on social media, social video marketing and commerce, among other topics.

Advances in National Brand and Private Label Marketing - Eighth International Conference, 2021 (Paperback, 1st ed. 2021):... Advances in National Brand and Private Label Marketing - Eighth International Conference, 2021 (Paperback, 1st ed. 2021)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad
R4,439 Discovery Miles 44 390 Ships in 10 - 15 working days

This proceedings volume highlights the latest research presented at the 8th International Conference on Research on National Brand & Private Label Marketing (NB&PL2021). The topics covered include: retailing, private label portfolio and assortment management, marketing of premium store brands, using national brands to exclude (delist) and include, optimal assortment size, consumer store patronage, etc. Several contributions also focus on private label pricing and promotion, especially on the relative pricing of standard and premium private labels, and with regard to the national brands in the assortment.

Advances in Digital Marketing and eCommerce - Second International Conference, 2021 (Hardcover, 1st ed. 2021): Francisco J.... Advances in Digital Marketing and eCommerce - Second International Conference, 2021 (Hardcover, 1st ed. 2021)
Francisco J. Martinez-Lopez, David Lopez Lopez
R4,789 Discovery Miles 47 890 Ships in 10 - 15 working days

This book highlights the latest research articles presented at the second Digital Marketing & eCommerce Conference in June 2021. Papers include a diverse set of digital marketing and eCommerce-related topics such as user psychology and behavior in social commerce, influencer marketing in social commerce, social media monetization strategies, social commerce characteristics and their impact on user behavior, branding on social media, social media-based business models, user privacy and security protection on social media, social video marketing and commerce, among other topics.

Advances in National Brand and Private Label Marketing - Eighth International Conference, 2021 (Hardcover, 1st ed. 2021):... Advances in National Brand and Private Label Marketing - Eighth International Conference, 2021 (Hardcover, 1st ed. 2021)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad
R4,485 Discovery Miles 44 850 Ships in 10 - 15 working days

This proceedings volume highlights the latest research presented at the 8th International Conference on Research on National Brand & Private Label Marketing (NB&PL2021). The topics covered include: retailing, private label portfolio and assortment management, marketing of premium store brands, using national brands to exclude (delist) and include, optimal assortment size, consumer store patronage, etc. Several contributions also focus on private label pricing and promotion, especially on the relative pricing of standard and premium private labels, and with regard to the national brands in the assortment.

Advances in Digital Marketing and eCommerce - Third International Conference, 2022 (Hardcover, 1st ed. 2022): Francisco J.... Advances in Digital Marketing and eCommerce - Third International Conference, 2022 (Hardcover, 1st ed. 2022)
Francisco J. Martinez-Lopez, Luis F. Martinez
R4,277 Discovery Miles 42 770 Ships in 12 - 17 working days

This book highlights the latest research articles presented at the Third Digital Marketing & eCommerce Conference in June 2022. Papers include a varied set of digital marketing and eCommerce-related topics such as user psychology and behavior in social commerce, influencer marketing in social commerce, social media monetization strategies and social commerce characteristics. The papers also extends to the topics of branding, business models, user and data privacy, social video marketing and commerce, among others.

Advances in National Brand and Private Label Marketing - Seventh International Conference, 2020 (Paperback, 1st ed. 2020):... Advances in National Brand and Private Label Marketing - Seventh International Conference, 2020 (Paperback, 1st ed. 2020)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Els Breugelmans
R4,230 Discovery Miles 42 300 Ships in 10 - 15 working days

This proceedings volume highlights the latest research presented at the 7th International Conference on Research on National Brand & Private Label Marketing (NB&PL2020, Barcelona, Spain). The topics covered include: retailing, private label portfolio and assortment management, marketing of premium store brands, using national brands to exclude (delist) and include, optimal assortment size, consumer store patronage, etc. Several contributions also focus on private label pricing and promotion, especially on the relative pricing of standard and premium private labels, and with regard to the national brands in the assortment. Further questions addressed here include: Should store brands be promoted? If so, what types of promotion should be used? How can private label penetration, especially premium private labels, best be dealt with? Are dual branding and coupons viable options?

Online Brand Communities - Using the Social Web for Branding and Marketing (Paperback, Softcover reprint of the original 1st... Online Brand Communities - Using the Social Web for Branding and Marketing (Paperback, Softcover reprint of the original 1st ed. 2016)
Francisco J. Martinez-Lopez, Rafael Anaya, Rocio Aguilar, Sebastian Molinillo
R1,811 Discovery Miles 18 110 Ships in 10 - 15 working days

This book presents and analyzes the concept of online brand communities, an emerging and exciting topic in marketing and eCommerce. First, it lays out the foundations like the evolution of the Web and the so-called Social Web, its utility for users and businesses, and the evolution of the marketing mind-set to adapt the Social Web. On this basis, the book then presents a detailed analysis of online brand communities, examining the concept of virtual community with a specific focus on virtual brand communities. In this context the book also explores recent trends related to branding and brand management. Next, it proposes a classification system for online brand communities, taking into account questions like the motivating factors for consumers to join, participate and stay in a community. The process of value creation in communities is examined from both business and consumer perspectives. The book draws to a close with a brief presentation of the process broadly accepted for the successful development of online brand communities.

Advances in National Brand and Private Label Marketing - Fifth International Conference, 2018 (Paperback, 1st ed. 2018):... Advances in National Brand and Private Label Marketing - Fifth International Conference, 2018 (Paperback, 1st ed. 2018)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Alexander Chernev
R3,496 Discovery Miles 34 960 Ships in 10 - 15 working days

This book presents the latest research on national brand and private label marketing - in a collection of original and highly relevant contributions to the 2018 International Conference on National Brand & Private Label Marketing in Barcelona. It covers a wide range of topics from fields as varied as retailing, marketing, general business, psychology, economics and statistics. Further, the papers address diverse areas of application, including: purchase-decision models, premium private labels, decisions involved in introducing new products, M-commerce, private label adoption, assortment decisions, private label pricing, brand equity and collaborative relationships. The main theme of the 2018 conference was "Building Strong Brands in the Digital Age".

Advances in National Brand and Private Label Marketing - Fourth International Conference, 2017 (Paperback, 1st ed. 2017):... Advances in National Brand and Private Label Marketing - Fourth International Conference, 2017 (Paperback, 1st ed. 2017)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Kusum L. Ailawadi, Maria Jesus Yague Guillen
R2,935 Discovery Miles 29 350 Ships in 10 - 15 working days

This book presents the latest research on national brand and private label marketing - a collection of original, rigorous and highly relevant contributions of the 2017 International Conference on National Brand & Private Label Marketing in Barcelona. It covers a wide range of topics from fields as varied as retailing, marketing, general business, psychology, economics and statistics. Further, the conference addressed diverse areas of application, including: purchase-decision models, premium private labels, decisions involved in introducing new products, M-commerce, private label adoption, assortment decisions, private label pricing, brand equity and collaborative relationships.

Handbook of Strategic e-Business Management (Paperback, Softcover reprint of the original 1st ed. 2014): Francisco J.... Handbook of Strategic e-Business Management (Paperback, Softcover reprint of the original 1st ed. 2014)
Francisco J. Martinez-Lopez
R5,987 Discovery Miles 59 870 Ships in 10 - 15 working days

This research handbook provides a comprehensive, integrative, and authoritative resource on the main strategic management issues for companies within the e-business context. It covers an extensive set of topics, dealing with the major issues which articulate the e-business framework from a business perspective. The handbook is divided into the following e-business related parts: background; evolved strategic framework for the management of companies; key business processes, areas and activities; and, finally, emerging issues, trends and opportunities, with special attention to diverse Social Web-related implications. The articles are varied, timely and present high-quality research; many of these unique contributions will be especially valued and influential for business scholars and professionals interested in e-business. Many of the contributors are outstanding business scholars who are or have been editors-in-chief of top-ranked management and business journals or have made significant contributions to the development of their respective fields.

Advances in National Brand and Private Label Marketing - Third International Conference, 2016 (Paperback, 1st ed. 2016):... Advances in National Brand and Private Label Marketing - Third International Conference, 2016 (Paperback, 1st ed. 2016)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Els Gijsbrecht
R3,434 Discovery Miles 34 340 Ships in 10 - 15 working days

This book presents the latest research on national brand and private label marketing, in the form of original, rigorous and relevant contributions from the 2016 National Brands and Private Label Marketing conference in Barcelona. It covers retailing-related topics, such as brand naming and packaging decisions, price elasticity, positioning, branding, consumer behavior, economic crisis, strategies in growth, and mature private labels.

Advances in National Brand and Private Label Marketing - Second International Conference, 2015 (Paperback, 2015 ed.): Francisco... Advances in National Brand and Private Label Marketing - Second International Conference, 2015 (Paperback, 2015 ed.)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Raj Sethuraman
R2,935 Discovery Miles 29 350 Ships in 10 - 15 working days

This book presents the latest research and recent studies in the field of national brand and private label marketing. It covers a wide range of topics, including retailing, marketing, general business, psychology, economics and statistics. It addresses diverse areas of application, such as brand naming and packaging decisions, price elasticity, positioning, branding, consumer motivation, online communities, economic crisis, strategies in growth and mature private labels. The contributions are organized according to the following themes: consumer behaviour, strategic decisions, branding, market trends and theoretical research. The book presents a collection of original, rigorous and relevant contributions from the 2015 National Brands and Private Label Marketing conference in Barcelona.

National Brands and Private Labels in Retailing - First International Symposium NB&PL, Barcelona, June 2014 (Paperback, 2014):... National Brands and Private Labels in Retailing - First International Symposium NB&PL, Barcelona, June 2014 (Paperback, 2014)
Juan Carlos Gazquez-Abad, Francisco J. Martinez-Lopez, Irene Esteban-Millat, Juan Antonio Mondejar-Jimenez
R3,533 Discovery Miles 35 330 Ships in 10 - 15 working days

This book presents latest findings on brand marketing in retail. In times of economic downturn a "new retailing landscape" is being shaped, in which retailers and manufacturers face new challenges to their brand strategies. Marketing professionals need high value-added and timely responses. Among the topics targeted in this volume are: mix of national brands and private labels in retailers' assortments; assortment decisions in times of economic crisis and eventual recovery; consequences of delisting brands on store-related aspects; delisting manufacturers' brands and the effects on the distribution channel relationship; the new "retailing landscape," with special focus on fast moving consumer goods retailing; consumer preferences for national brands and private labels and many more.

Handbook of Strategic e-Business Management (Hardcover, 2014 ed.): Francisco J. Martinez-Lopez Handbook of Strategic e-Business Management (Hardcover, 2014 ed.)
Francisco J. Martinez-Lopez
R6,062 Discovery Miles 60 620 Ships in 10 - 15 working days

This research handbook provides a comprehensive, integrative, and authoritative resource on the main strategic management issues for companies within the e-business context. It covers an extensive set of topics, dealing with the major issues which articulate the e-business framework from a business perspective. The handbook is divided into the following e-business related parts: background; evolved strategic framework for the management of companies; key business processes, areas and activities; and, finally, emerging issues, trends and opportunities, with special attention to diverse Social Web-related implications. The articles are varied, timely and present high-quality research; many of these unique contributions will be especially valued and influential for business scholars and professionals interested in e-business. Many of the contributors are outstanding business scholars who are or have been editors-in-chief of top-ranked management and business journals or have made significant contributions to the development of their respective fields.

Management Intelligent Systems - Second International Symposium (Paperback, 2013 ed.): Jorge Casillas, Francisco J.... Management Intelligent Systems - Second International Symposium (Paperback, 2013 ed.)
Jorge Casillas, Francisco J. Martinez-Lopez, Rosa Vicari, Fernando De La Prieta
R4,925 Discovery Miles 49 250 Ships in 10 - 15 working days

This symposium was born as a research forum to present and discuss original, rigorous and significant contributions on Artificial Intelligence-based (AI) solutions-with a strong, practical logic and, preferably, with empirical applications-developed to aid the management of organizations in multiple areas, activities, processes and problem-solving; what we call Management Intelligent Systems (MiS).

This volume presents the proceedings of these activities in a collection of contributions with many original approaches. They address diverse Management and Business areas of application such as decision support, segmentation of markets, CRM, product design, service personalization, organizational design, e-commerce, credit scoring, workplace integration, innovation management, business database analysis, workflow management, location of stores, etc. A wide variety of AI techniques have been applied to these areas such as multi-objective optimization and evolutionary algorithms, classification algorithms, ant algorithms, fuzzy rule-based systems, intelligent agents, Web mining, neural networks, Bayesian models, data warehousing, rough sets, etc. This volume also includes a track focused on the latest research on Intelligent Systems and Technology Enhanced Learning (iTEL), as well as its impacts for learners and institutions. It aims at bringing together researchers and developers from both the professional and the academic realms to present, discuss and debate the latest advances on intelligent systems and technology-enhanced learning

The symposium was organized by the Soft Computing and Intelligent Information Systems Research Group (http: //sci2s.ugr.es) of the University of Granada (Spain) and the Bioinformatics, Intelligent System and Educational Technology Research Group (http: // bisite.usal.es/) of the University of Salamanca (Spain). The present edition was held in Salamanca (Spain) on May 22-24, 2013.

Marketing Intelligent Systems Using Soft Computing - Managerial and Research Applications (Paperback, 2010 ed.): Jorge... Marketing Intelligent Systems Using Soft Computing - Managerial and Research Applications (Paperback, 2010 ed.)
Jorge Casillas, Francisco J. Martinez-Lopez
R4,547 Discovery Miles 45 470 Ships in 10 - 15 working days

Dr. Jay Liebowitz Orkand Endowed Chair in Management and Technology University of Maryland University College Graduate School of Management & Technology 3501 University Boulevard East Adelphi, Maryland 20783-8030 USA jliebowitz@umuc. edu When I first heard the general topic of this book, Marketing Intelligent Systems or what I'll refer to as Marketing Intelligence, it sounded quite intriguing. Certainly, the marketing field is laden with numeric and symbolic data, ripe for various types of mining-data, text, multimedia, and web mining. It's an open laboratory for applying numerous forms of intelligentsia-neural networks, data mining, expert systems, intelligent agents, genetic algorithms, support vector machines, hidden Markov models, fuzzy logic, hybrid intelligent systems, and other techniques. I always felt that the marketing and finance domains are wonderful application areas for intelligent systems, and this book demonstrates the synergy between marketing and intelligent systems, especially soft computing. Interactive advertising is a complementary field to marketing where intelligent systems can play a role. I had the pleasure of working on a summer faculty f- lowship with R/GA in New York City-they have been ranked as the top inter- tive advertising agency worldwide. I quickly learned that interactive advertising also takes advantage of data visualization and intelligent systems technologies to help inform the Chief Marketing Officer of various companies. Having improved ways to present information for strategic decision making through use of these technologies is a great benefit.

Marketing Intelligent Systems Using Soft Computing - Managerial and Research Applications (Hardcover, 2010 ed.): Jorge... Marketing Intelligent Systems Using Soft Computing - Managerial and Research Applications (Hardcover, 2010 ed.)
Jorge Casillas, Francisco J. Martinez-Lopez
R4,792 Discovery Miles 47 920 Ships in 10 - 15 working days

Dr. Jay Liebowitz Orkand Endowed Chair in Management and Technology University of Maryland University College Graduate School of Management & Technology 3501 University Boulevard East Adelphi, Maryland 20783-8030 USA jliebowitz@umuc. edu When I first heard the general topic of this book, Marketing Intelligent Systems or what I'll refer to as Marketing Intelligence, it sounded quite intriguing. Certainly, the marketing field is laden with numeric and symbolic data, ripe for various types of mining-data, text, multimedia, and web mining. It's an open laboratory for applying numerous forms of intelligentsia-neural networks, data mining, expert systems, intelligent agents, genetic algorithms, support vector machines, hidden Markov models, fuzzy logic, hybrid intelligent systems, and other techniques. I always felt that the marketing and finance domains are wonderful application areas for intelligent systems, and this book demonstrates the synergy between marketing and intelligent systems, especially soft computing. Interactive advertising is a complementary field to marketing where intelligent systems can play a role. I had the pleasure of working on a summer faculty f- lowship with R/GA in New York City-they have been ranked as the top inter- tive advertising agency worldwide. I quickly learned that interactive advertising also takes advantage of data visualization and intelligent systems technologies to help inform the Chief Marketing Officer of various companies. Having improved ways to present information for strategic decision making through use of these technologies is a great benefit.

Social Media Monetization - Platforms, Strategic Models and Critical Success Factors (Hardcover, 1st ed. 2022): Francisco J.... Social Media Monetization - Platforms, Strategic Models and Critical Success Factors (Hardcover, 1st ed. 2022)
Francisco J. Martinez-Lopez, Yangchun Li, Susan M. Young
R1,578 Discovery Miles 15 780 Ships in 10 - 15 working days

Social media initiatives, when effectively used and correctly monetized, can engage customers better and provide higher ROI rates than traditional marketing and sales initiatives. This book presents a selection of monetization strategies that can help companies benefit from social media initiatives and overcome the current challenges in connection with generating and growing revenues. Using cases and examples covering several social media platforms, the authors describe a variety of strategies and holistic solutions for companies. In addition, the book highlights the latest social media innovations, best business practices, successful monetization cases, and strategic trends in future social media monetization. Top executives need to read this book to have a big picture of corporate-wide "social strategy," form a "social mindset," and infuse a "social gene" into their company's culture, strategy, and business processes. Armed with these social elements, companies can gain confidence, effectively introduce social media tools, and invest in major social media initiatives. Due to changing consumer behavior, social media is also ideal for building and sustaining quality relationships with customers - which is why it is becoming an indispensable element in today's business.

Advances in National Brand and Private Label Marketing - Ninth International Conference, 2022 (Hardcover, 1st ed. 2022):... Advances in National Brand and Private Label Marketing - Ninth International Conference, 2022 (Hardcover, 1st ed. 2022)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Marco Ieva
R4,493 Discovery Miles 44 930 Ships in 10 - 15 working days

This proceedings volume highlights the latest research presented at the 9th International Conference on Research on National Brand & Private Label Marketing (NB&PL2022). The topics covered include: retailing, private label portfolio and assortment management, private label pricing and promotion, national brand strategies, among other related issues. The volume specifically addresses the needs of researchers and students of advanced marketing courses.

Advances in Digital Marketing and eCommerce - First International Conference, 2020 (Paperback, 1st ed. 2020): Francisco J.... Advances in Digital Marketing and eCommerce - First International Conference, 2020 (Paperback, 1st ed. 2020)
Francisco J. Martinez-Lopez, Steven D'Alessandro
R2,957 Discovery Miles 29 570 Ships in 10 - 15 working days

This book highlights the latest research presented at the first Digital Marketing & eCommerce Conference (Barcelona, Spain, June 2020). Papers include a diverse set of digital marketing and eCommerce-related topics such as user psychology and behavior in social commerce, influencer marketing in social commerce, social media monetization strategies, social commerce characteristics and their impact on user behavior, social branding, business model, user privacy, and more.

Advances in National Brand and Private Label Marketing - Sixth International Conference, 2019 (Paperback, 1st ed. 2019):... Advances in National Brand and Private Label Marketing - Sixth International Conference, 2019 (Paperback, 1st ed. 2019)
Francisco J. Martinez-Lopez, Juan Carlos Gazquez-Abad, Anne Roggeveen
R2,957 Discovery Miles 29 570 Ships in 10 - 15 working days

The 2019 International Conference on National Brand & Private Label Marketing is a unique academic forum for presenting and discussing original, rigorous and significant contributions from researchers around the world on marketing issues that retailers, store brand managers and national brand managers are facing. The three-day event covered a wide range of topics from varied fields including retailing, marketing, general business, psychology, economics and statistics. Further, it addressed diverse areas of application such as innovation, retail market structure, social media, consumer decision-making, store loyalty, assortment size, digital transformation, ethical aspects, cultural dimensions, and private label pricing. This volume gathers the proceedings of the 2019 NB&PL marketing conference in a collection of outstanding contributions that employ a wide variety of theoretical and methodological approaches.

Strategies for e-Business - Concepts and Cases on Value Creation and Digital Business Transformation (Hardcover, 4th ed. 2020):... Strategies for e-Business - Concepts and Cases on Value Creation and Digital Business Transformation (Hardcover, 4th ed. 2020)
Tawfik Jelassi, Francisco J. Martinez-Lopez
R2,965 Discovery Miles 29 650 Ships in 12 - 17 working days

This is the fourth edition of a unique textbook that provides extensive coverage of the evolution, the current state, and the practice of e-business strategies. It provides a solid introduction to understanding e-business and e-commerce by combining fundamental concepts and application models with practice-based case studies. An ideal classroom companion for business schools, the authors use their extensive knowledge to show how corporate strategy can imbibe and thrive by adopting vibrant e-business frameworks with proper tools. Students will gain a thorough knowledge of developing electronic and mobile commerce strategies and the methods to deal with these issues and challenges.

Management Intelligent Systems - First International Symposium (Paperback, 2012 ed.): Jorge Casillas, Francisco J.... Management Intelligent Systems - First International Symposium (Paperback, 2012 ed.)
Jorge Casillas, Francisco J. Martinez-Lopez, Juan Manuel Corchado Rodriguez
R5,775 Discovery Miles 57 750 Ships in 10 - 15 working days

The 2012 International Symposium on Management Intelligent Systems is believed to be the first international forum to present and discuss original, rigorous and significant contributions on Artificial Intelligence-based (AI) solutions-with a strong, practical logic and, preferably, with empirical applications-developed to aid the management of organizations in multiple areas, activities, processes and problem-solving; i.e., what we propose to be named as Management Intelligent Systems (M"i"S).

The three-day event aimed to bring together researchers interested in this promising interdisciplinary field who came from areas as varied as management, marketing, and business in general, computer science, artificial intelligence, statistics, etc. This volume presents the proceedings of these activities in a collection of contributions with many original approaches. They address diverse Management and Business areas of application such as decision support, segmentation of markets, CRM, product design, service personalization, organizational design, e-commerce, credit scoring, workplace integration, innovation management, business database analysis, workflow management, location of stores, etc. A wide variety of AI techniques have been applied to these areas such as multi-objective optimization and evolutionary algorithms, classification algorithms, ant algorithms, fuzzy rule-based systems, intelligent agents, Web mining, neural networks, Bayesian models, data warehousing, rough sets, etc.

The symposium was organized by the Soft Computing and Intelligent Information Systems Research Group (http: //sci2s.ugr.es) of the University of Granada (Spain) and the Bioinformatics, Intelligent System and Educational Technology Research Group (http: //bisite.usal.es/) of the University of Salamanca (Spain). The present edition is held in Salamanca (Spain) on July 11-13, 2012.

Olive-Oil Purchase Behaviour - Culture & Food Habits (Paperback): Juan Carlos Gazquez-Abad, Francisco J. Martinez-Lopez, Juan... Olive-Oil Purchase Behaviour - Culture & Food Habits (Paperback)
Juan Carlos Gazquez-Abad, Francisco J. Martinez-Lopez, Juan Antonio
R1,682 R1,263 Discovery Miles 12 630 Save R419 (25%) Ships in 12 - 17 working days

Olive oil is an important component in the food system in most European markets. Moreover, its consumption is gaining interest among consumers, particularly in northern Europe, the U.S. and Canada. As a consequence of this increasing consumption it is fundamental to analyse the main factors influencing consumers' olive-oil choices for both brands and retailers to be able to compete more efficiently and satisfy consumer needs more closely. In this respect, factors such as culture or habits affect many aspects of consumer behaviour such as the structure of consumption, individual decision-making and communication about the product.

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