A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to understand framework, it also enables those service providers that are already proactively managing their service quality to build new techniques into current practice for maximum effect. By using this guide, decision-making as well as budget and capacity planning can be optimized and justified to any stakeholders in the service operation. Customer satisfaction can be improved considerably over time and, thereby, profits (or budget allocation for internal service providers). Crucially, the improvements the book provides can be systematically measured and easily disseminated throughout the organization, leading to increased levels of motivation amongst staff.

In 1909 the British Admiralty placed an order for a rigid airship, marking the beginning of the Royal Navy's involvement with airpower. This collection charts the Navy's involvement with aviation over the following century, and the ways in which its rapid expansion and evolution radically altered the nature of maritime power and naval strategy. Drawing on much new historical research, the collection takes a broadly chronological approach which allows a scholarly examination of key themes from across the history of British naval aviation. The subjects tackled include long-standing controversies over the control of naval air power, crucial turning points within British defence policy and strategy, the role of naval aviation in limited war, and discussion of campaigns - such the contribution of the Fleet Air Arm in the Mediterranean and Pacific theatres of the Second World War - that have hitherto received relatively little attention. The collection concludes with a discussion of recent debates surrounding the Royal Navy's acquisition of a new generation of carriers, setting the arguments within an historical context. Taken as a whole the volume offers fascinating insights into the development of a key aspect of naval power as well as shedding new light on one of the most important aspects of Britain's defence policy and military history. By simultaneous addressing historical and current political debates, it is sure to find a ready audience and stimulate further discussion.

Recent significant developments in the European space sector have had an impact on business and the growth of national and European commercial space law. This book analyses and assesses the legal issues and key factors influencing the space sector in Europe. It is an up-to-date guide to the regulatory background of space projects and examines the typical legal problems which need to be solved by practitioners in the field. Taking into account public and commercial international law and practice, this book examines substantive issues of law specific to launchers, satellite manufacturers and space service providers with contributions from leading experts and practitioners in the field of European space law and policy.

Highlighting men and women across the globe who have dedicated themselves to pushing the limits of space exploration, this book surveys the programs, technological advancements, medical equipment, and automated systems that have made space travel possible. This is the complete story of manned space flight. Beginning with the eighteenth-century invention of balloons that lifted early explorers into the stratosphere, Ted Spitzmiller describes how humans first came to employ lifting gasses such as hydrogen and helium. He traces the influence of nineteenth-century science fiction writers on the development of rocket science, looks at the role of rocket societies in the early twentieth century, and discusses the use of rockets in World War II warfare. Moving into the space race between the United States and the Soviet Union during the Cold War era, Spitzmiller outlines the engineering and space medicine advances that finally enabled humans to fly beyond the earth's atmosphere. He recreates the excitement felt around the world at the first orbital flights of Yuri Gagarin and John Glenn. He recounts triumphs such as Neil Armstrong's "one small step" and tragedies such as the Challenger and Columbia disasters. The story enters the present day with the development of the International Space Station, NASA's interest in asteroids and Mars, and the emergence of China as a major player in the space arena. Spitzmiller shows the impact of space flight on human history and speculates on the future of exploration beyond our current understandings of physics and the known boundaries of time and space.

Making a detailed contribution to geographies of air transport and aeromobility, this book examines the practices and processes that produce particular patterns of air transport provision both regionally and globally. In so doing, it updates the seminal contributions of Eva Taylor (1945), Kenneth Sealy (1957), Brian Graham (1995) and others to the study of air transport geography. Leading scholars in the field offer a unique insight into the key developments that have occurred in the field and the implications that these developments have had for geography, geographers, and global patterns of past, present and future air transport. Although globalization and liberalization processes have greatly expanded the demand for air transport over the last two decades, the industry has experienced several major setbacks due to economic, security, and environmental concerns. Many of these impacts have been much more pronounced in some regions, such as North America and Europe while others, such as Asia-Pacific have not been as adversely affected. Accordingly, there is a clear need to examine these recent economic and geopolitical changes from a geographical perspective given the differentiated pattern of effects from global processes. Addressing this need, this volume opens with thematic chapters covering key topics such as the historical geographies, socio-cultural mobilities, environmental externalities, urban geographies, and sustainability of the global air transport industry, followed by regional analysis of the industry in Asia-Pacific, Latin America, Greater Middle East and Africa as well as North America and Europe.

Safety is not easy, it is a full time effort, and is equally important whether people are on the job or on personal time. If an organization is serious about mission success, it must take 'risk' seriously as well. Leaders need to be involved in the risk game at every turn, and understand the key elements (discussed throughout this book) that help them to win. Winning the risk game is what safety is all about. As in operational success, risk management requires the best human faculties to achieve victory; talent of organizational players and commitment from top leadership rule the day. The book covers leadership, safety programs, and risk management for organizations and individuals. It helps in professional development, grooming current and future leaders to understand their roles in safety and risk management. Central to the author's message are: Seven truths of safety that the author discovered as a senior safety officer. Four roadblocks to achieving zero mishaps that must be aggressively addressed. Nine elements to risk reduction, with which leaders must become familiar. He establishes the importance of an organizational leader's role in the safety/risk management game and provides the answer to, 'How safe is safe enough?' Often, managers at various levels do not have an understanding of what goes into a safety program, this book tells them, from an expert's view. The readership includes: executives and middle management; all leaders as a professional development book and students. It is also a supplemental textbook for safety and risk management courses.

Sustainability factors should be considered by managers like any other business risk issue; these factors are expected to have a substantial impact on corporate management. Air transport corporations need a strong sustainability management framework to effectively manage economic, environmental and social risks to achieve their corporate sustainability objectives, and to meet their stakeholders' demands. This book offers a new Enterprise Sustainability Risk Management (ESRM) model to fulfill these requirements. In the model presented, the triple bottom line (TBL) agenda is incorporated into the companies' sustainability management. ESRM deals with the environmental, social, and ecological risks as well as the strategic, economic, operational, and threat risks of companies. The best corporate sustainability strategies and management approaches require the consideration of all corporate risks in both a holistic and systematic way. Flouris and Kucuk Yilmaz present an effective way to manage sustainability risks via a new, well-designed, integrated, dynamic and flexible framework. It introduces an opportunity for turning risks into potential corporate advantages. Risk Management and Corporate Sustainability in Aviation is addressed to professionals, students and researchers within air transportation business management and risk management.

Previous studies conducted within the aviation industry have examined a multitude of crucial aspects such as policy, airline service quality, and revenue management. An extensive body of literature has also recognised the importance of decision-making in aviation, with the focus predominantly on pilots and air traffic controllers. Understanding Decision-Making Processes in Airline Operations Control focuses instead on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The environment within an OCC is extremely intense and a key role of controllers is to make decisions that facilitate the airline's recovery from frequent, highly complex, and often multiple disruptions. As such, decision-making in this domain is critical to minimise the operational, commercial and financial impact resulting from disruptions. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs. The text utilises a multiple case study approach and proposes a number of relevant and important implications for OCC management. Practical outcomes highlight the need for enhancing training programs enabling existing controllers to readily identify and classify elements of situation awareness and decision considerations as a means of improving the decision-making process. They also draw attention to the need for airline OCCs to understand the extent to which industry experience and expertise of controllers is important in the selection of future staff.

Although several U.S. and European airlines have started providing human factors training to their maintenance personnel, the academic community (some 300 academic programs in the United States and several others in Europe and Asia) has not yet started offering formal human factors education to maintenance students. The highly respected authors strongly believe in incorporating the human factors principles in aviation maintenance. This is the first of two volumes providing effective behavioural guidance on risk management in aviation maintenance for both the novice and the experienced maintenance personnel. Its practical guidelines assist both student and practising aviation maintenance personnel to develop sustainable safety culture. For the maintenance community it provides some theoretical discussion about the "Why?" for risk management and then focus on the 'How?' to implement a successful error reduction program. To help the maintenance community in making a strong case to their financial managers, the authors also discuss the return on investment for risk management programs. The issue of risk management is taken at two levels. First, it provides a basic awareness information to those who have little or no knowledge of maintenance human factors. Second, it provides a set of practical tools for the more experienced people so that they can be more effective in risk management and error recovery in their jobs. This invaluable book serves as a practical guide as well as an academic textbook. The book covers fundamental human factors principles from a risk management perspective. Upon reading this informative book, the audience will be able to apply the basic principles of risk management to aviation maintenance environment, and they will be able to use low-risk behaviours in their daily work.

While the military use of drones has been the subject of much scrutiny, the use of drones for humanitarian purposes has so far received little attention. As the starting point for this study, it is argued that the prospect of using drones for humanitarian and other life-saving activities has produced an alternative discourse on drones, dedicated to developing and publicizing the endless possibilities that drones have for "doing good". Furthermore, it is suggested that the Good Drone narrative has been appropriated back into the drone warfare discourse, as a strategy to make war "more human". This book explores the role of the Good Drone as an organizing narrative for political projects, technology development and humanitarian action. Its contribution to the debate is to take stock of the multiple logics and rationales according to which drones are "good", with a primary objective to initiate a critical conversation about the political currency of "good". This study recognizes the many possibilities for the use of drones and takes these possibilities seriously by critically examining the difference the drones' functionalities can make, but also what difference the presence of drones themselves - as unmanned and flying objects - make. Discussed and analysed are the implications for the drone industry, user communities, and the areas of crisis where drones are deployed.

Air traffic management (ATM) comprises a highly complex socio-technical system that keeps air traffic flowing safely and efficiently, worldwide, every minute of the year. Over the last few decades, several ambitious ATM performance improvement programmes have been undertaken. Such programmes have mostly delivered local technological solutions, whilst corresponding ATM performance improvements have fallen short of stakeholder expectations. In hindsight, this can be substantially explained from a complexity science perspective: ATM is simply too complex to address through classical approaches such as system engineering and human factors. In order to change this, complexity science has to be embraced as ATM's 'best friend'. The applicability of complexity science paradigms to the analysis and modelling of future operations is driven by the need to accommodate long-term air traffic growth within an already-saturated ATM infrastructure. Complexity Science in Air Traffic Management is written particularly, but not exclusively, for transport researchers, though it also has a complementary appeal to practitioners, supported through the frequent references made to practical examples and operational themes such as performance, airline strategy, passenger mobility, delay propagation and free-flight safety. The book should also have significant appeal beyond the transport domain, due to its intrinsic value as an exposition of applied complexity science and applied research, drawing on examples of simulations and modelling throughout, with corresponding insights into the design of new concepts and policies, and the understanding of complex phenomena that are invisible to classical techniques.

AERO-OPTICAL EFFECTS Explore the newest techniques and technologies used to mitigate the effects of air flow over airborne laser platforms Aero-Optical Effects: Physics, Analysis and Mitigation delivers a detailed and insightful introduction to aero-optics and fully describes the current understanding of the physical causes of aero-optical effects from turbulent flows at different speeds. In addition to presenting a thorough discussion of instrumentation, data reduction, and data analysis, the authors examine various approaches to aero-optical effect mitigation using both flow control and adaptive optics approaches. The book explores the sources, characteristics, measurement approaches, and mitigation means to reduce aero-optics wavefront error. It also examines the precise measurements of aero-optical effects and the instrumentation of aero-optics. Flow control for aero-optical applications is discussed, as are approaches like passive flow control, active and hybrid flow control, and closed-loop flow control. Readers will benefit from discussions of the applications of aero-optics in relation to fields like directed energy and high-speed communications. Readers will also enjoy a wide variety of useful features and topics, including: Comprehensive discussions of both aero-effects, which include the effects that air flow has over a beam director mounted on an aircraft, and aero-optics, which include atmospheric effects that degrade the ability of an airborne laser to focus a beam A treatment of air buffeting and its effects on beam stabilization and jitter An analysis of mitigating impediments to the use of high-quality laser beams from aircraft as weapons or communications systems Adaptive optics compensation for aero-optical disturbances Perfect for researchers, engineers, and scientists involved with laser weapon and beam control systems, Aero-Optical Effects: Physics, Analysis and Mitigation will also earn a place in the libraries of principal investigators in defense contract work and independent research and development.

This book introduces a comprehensive and mathematically rigorous controller design for families of nonlinear systems with time-varying parameters and unstructured uncertainties. Although the presented methodology is general, the specific family of systems considered is the latest, NextGen, unconventional fixed-wing unmanned aircraft with circulation control or morphing wings, or a combination of both. The approach considers various sources of model and parameter uncertainty, while the controller design depends not on a nominal plant model, but instead on a family of admissible plants. In contrast to existing controller designs that consider multiple models and multiple controllers, the proposed approach is based on the 'one controller fits all models' within the unstructured uncertainty interval. The book presents a modeling-based analysis and synthesis approach with additive uncertainty weighting functions for accurate realization of the candidate systems. This differs significantly from existing designs in that it is capable of handling time-varying characteristics. This research monograph is suitable for scientists, engineers, researchers and graduate students with a background in control system theory who are interested in complex engineering nonlinear systems.

China Satellite Navigation Conference (CSNC 2020) Proceedings presents selected research papers from CSNC 2020 held during 22nd-25th November in Chengdu, China. These papers discuss the technologies and applications of the Global Navigation Satellite System (GNSS), and the latest progress made in the China BeiDou System (BDS) especially. They are divided into 13 topics to match the corresponding sessions in CSNC2020, which broadly covered key topics in GNSS. Readers can learn about the BDS and keep abreast of the latest advances in GNSS techniques and applications.

This book focuses on flight vehicles and their navigational systems, discussing different forms of flight structures and their control systems, from fixed wings to rotary crafts. Software simulation enables testing of the hardware without actual implementation, and the flight simulators, mechanics, glider development and navigation systems presented here are suitable for lab-based experimentation studies. It explores laboratory testing of flight navigational sensors, such as the magnetic, acceleration and Global Positioning System (GPS) units, and illustrates the six-axis inertial measurement unit (IMU) instrumentation as well as its data acquisition methodology. The book offers an introduction to the various unmanned aerial vehicle (UAV) systems and their accessories, including the linear quadratic regulator (LQR) method for controlling the rotorcraft. It also describes a Matrix Laboratory (MATLAB) control algorithm that simulates and runs the lab-based 3 degrees of freedom (DOF) helicopter, as well as LabVIEW software used to validate controller design and data acquisition. Lastly, the book explores future developments in aviation techniques.

Aviation English investigates the key issues related to the use of English for the purpose of communication in aviation and analyses the current research on language training, testing and assessment in the area of Aviation English. Based on a series of recent empirical studies in aviation communication and taking an interdisciplinary approach, this book: provides a description of Aviation English from a linguistic perspective lays the foundation for increased focus in the area of Aviation English and its assessment in the form of English Language Proficiency (ELP) tests critically assesses recent empirical research in the domain. This book makes an important contribution to the development of the field of Aviation English and will be of interest to researchers in the areas of applied linguistics, TESOL and English for Specific Purposes.

Ballooning, like the Enlightenment, was a Europe-wide movement and a massive cultural phenomenon. Lynn argues that in order to understand the importance of science during the age of the Enlightenment and Atlantic revolutions, it is crucial to explain how and why ballooning entered and stayed in the public consciousness.

'The text is well written and supported by clear and useful illustrations. This would be a useful textbook for postgraduate or advanced undergraduate studies and would also make a good introductory text for engineers moving into the field. The literature survey and bibliography provide a useful starting point for further study.'The Aeronautical JournalActive Control of Aircraft Cabin Noise provides a bridge to fill the gap between robust control theory and practical applications of active noise control systems in aircraft cabin. Both the possibilities and limitations of structural solutions to enhance aircraft cabin comfort by reducing interior noise are discussed supported by a wide range of topics in engineering, from finite element modeling to multichannel adaptive feed-forward control, usually dealt separately in the literature. In addition, experimental noise attenuation results with passengers' subjective perceptions predicting the effects of cabin noise on comfort assessments is examined. Theoretical and experimental research is detailed enough to capture the interest of the non-expert in engineering who wishes to have an overview of some of the active noise control applications in aircraft. This book may be used as an advanced textbook by graduate and undergraduate students in aeronautical engineering, and would be an authoritative resource book for research into the subject.

This study explains how Westland dominated British helicopter production and why government funding and support failed to generate competitive "all-British" alternatives. In doing so, the book evaluates broader historiographic assumptions about the purported "failure" of british aircraft procurement during the early post-war period and considers the scope and limitations of licensed production as a government-mandated procurement strategy.

The book describes the recent trends in space policy and the space sector overall. While maintaining a global scope with a European perspective, it links space policy with other policy areas, highlights major events, and provides insights on the latest data. The Yearbook includes the proceedings of ESPI's 12th Autumn Conference, which discussed the growing importance of Security in Outer Space and the stakes for civilian space programmes in the public and private sectors. Bringing together satellite operators, SMEs, European and American institutions, and think tanks, the Autumn Conference served as platform for fresh insights on security in outer space and the potential of transatlantic relations to address its challenges. The Yearbook also includes executive summaries of ESPI's work in 2017 as well as ESPI's 2017 Executive Briefs, covering topics such as suborbital spaceflight, super heavy lift launch vehicles, collaboration with China, and the delimitation of outer space. All in all, the book gives a detailed review of space policy developments worldwide, contextualised with information about national-level space industries and activity and broader political and economic conditions. The readership is expected to include the staff of space agencies, the space industry, and the space law and policy research community.

This book introduces several observer-based methods, including: * the sliding-mode observer * the adaptive observer * the unknown-input observer and * the descriptor observer method for the problem of fault detection, isolation and estimation, allowing readers to compare and contrast the different approaches. The authors present basic material on Lyapunov stability theory, HY control theory, sliding-mode control theory and linear matrix inequality problems in a self-contained and step-by-step manner. Detailed and rigorous mathematical proofs are provided for all the results developed in the text so that readers can quickly gain a good understanding of the material. MATLAB (R) and Simulink (R) codes for all the examples, which can be downloaded from http://extras.springer.com, enable students to follow the methods and illustrative examples easily. The systems used in the examples make the book highly relevant to real-world problems in industrial control engineering and include a seventh-order aircraft model, a single-link flexible joint robot arm and a satellite controller. To help readers quickly find the information they need and to improve readability, the individual chapters are written so as to be semi-independent of each other. Robust Oberserver-Based Fault Diagnosis for Nonlinear Systems Using MATLAB (R) is of interest to process, aerospace, robotics and control engineers, engineering students and researchers with a control engineering background.

Written for those pursuing a career in aircraft engineering or a related aerospace engineering discipline, Aircraft Flight Instruments and Guidance Systems covers the state-of-the-art avionic equipment, sensors, processors and displays for commercial air transport and general aviation aircraft. As part of a Routledge series of textbooks for aircraft-engineering students and those taking EASA Part-66 exams, it is suitable for both independent and tutor-assisted study and includes self-test questions, exercises and multiple-choice questions to enhance learning. The content of this book is mapped across from the flight instruments and automatic flight (ATA chapters 31, 22) content of EASA Part 66 modules 11, 12 and 13 (fixed/rotary-wing aerodynamics, and systems) and Edexcel BTEC nationals (avionic systems, aircraft instruments and indicating systems). David Wyatt CEng MRAeS has over 40 years' experience in the aerospace industry and is currently Head of Airworthiness at Gama Engineering. His experience in the industry includes avionic development engineering, product support engineering and FE lecturing. David also has experieince in writing for BTEC National specifications and is the co-author of Aircraft Communications & Navigation Systems, Aircraft Electrical & Electronic Systems and Aircraft Digital Electronic and Computer Systems.

Contemporary engineering design is heavily based on computer simulations. Accurate, high-fidelity simulations are used not only for design verification but, even more importantly, to adjust parameters of the system to have it meet given performance requirements. Unfortunately, accurate simulations are often computationally very expensive with evaluation times as long as hours or even days per design, making design automation using conventional methods impractical. These and other problems can be alleviated by the development and employment of so-called surrogates that reliably represent the expensive, simulation-based model of the system or device of interest but they are much more reasonable and analytically tractable.

This volume features surrogate-based modeling and optimization techniques, and their applications for solving difficult and computationally expensive engineering design problems. It begins bypresentingthe basic concepts and formulations of the surrogate-based modeling and optimization paradigm and thendiscusses relevant modeling techniques, optimization algorithms and design procedures, as well as state-of-the-art developments. The chapters are self-contained with basic concepts and formulations along with applications and examples. The book will be useful toresearchers in engineering and mathematics, in particular those who employ computationally heavy simulations in their design work.

Bonded Joints and Repairs to Composite Airframe Structures is a single source reference on the state of the art in this rapidly growing area.

Covering analysis of both internal and external joints and repairs, as well as damage tolerance, non-destructive inspection and self-healing repairs, the book provides essential information not only on the joints and repairs themselves but, critically, on how they differ from bonds and repairs to metallic aircraft.

Authors Wang and Duong bring a valuable combination of academic research and industry expertise to the book, drawing on cutting edge composite technology experience including analytic and computational leadership of damage and repair planning for the Boeing 787.

Intended for graduate students, engineers and scientists working on the subject in aerospace industry, government agencies, research labs, and academia, Bonded Joints and Repairs to Composite Airframe Structures is an important addition to the limited literature in the area.

Offers rare coverage of composite joints and repairs to composite structures, focusing on the state of the art in analysis. Author team combines academic, government and industry expertise to provide research findings in the context of current and future application. Covers internal and external joints and repairs, as well as damage tolerance, non-destructive inspection and self-healing repairs."

This handbook represents a collection of previously published technical journal articles of the highest caliber originating from the Air Force Institute of Technology (AFIT). The collection will help promote and affirm the leading-edge technical publications that have emanated from AFIT, for the first time presented as a cohesive collection. In its over 100 years of existence, AFIT has produced the best technical minds for national defense and has contributed to the advancement of science and technology through technology transfer throughout the nation. This handbook fills the need to share the outputs of AFIT that can guide further advancement of technical areas that include cutting-edge technologies such as blockchain, machine learning, additive manufacturing, 5G technology, navigational tools, advanced materials, energy efficiency, predictive maintenance, the internet of things, data analytics, systems of systems, modeling & simulation, aerospace product development, virtual reality, resource optimization, and operations management. There is a limitless vector to how AFIT's technical contributions can impact the society. Handbook of Scholarly Publications from the Air Force Institute of Technology (AFIT), Volume 1, 2000-2020, is a great reference for students, teachers, researchers, consultants, and practitioners in broad spheres of engineering, business, industry, academia, the military, and government.