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Books > Business & Economics > Business & management > General
Harold Smart has been leading people of all ages since he was in
his teens, and to get the job done, he's had to live up to his last
name. For instance, when he teamed up with his brother-in-law to
open a service station in a mid-sized town, a competitor told them
they?d be out of business in six months. Someone was out of
business that soon?but not them! In this guide for business
professionals, Smart shuns excuses from managers and business
owners who don't get the job done. He reveals how to: avoid flawed
management models; cultivate loyalty among employees; eliminate
unnecessary layers of management; and succeed by keeping things as
simple as possible. When you come right down to it, good management
is all about solving problems. To get better at problem solving,
it's imperative that you listen to people who?ve been in the
trenches fixing things their entire lives.
Why Service Matters is a collection of over fifty essays that Raul
Pupo asserts will change the way you think about service. What
consumers in business, education, and government receive by way of
service has gotten progressively worse over time. What is most
distressing, however, is that there does not appear to be any cause
for optimism that the shoddy service being dished out to consumers
will improve any time soon. That is, not unless and until leaders
come to grips with the fact that service to the customer is
grounded in four critical success factors or foundational
propositions: a leadership that unequivocally believes they are in
business, first and foremost, to serve the customer; a strategic
planning regimen centered on the customer; an ethic of service to
guide the organization to always err on behalf of the customer; and
a competent, motivated, supported, and empowered front-line
organization.
In the ever-changing landscape of personal finance and investing,
investors need to understand where they are in relation to their
long-term goals. It is easy to look at an account statement and see
how much we have. But understanding how much that amount will
provide for us in the future is a much more complicated task.
Nurturing Financial Freedom: A Guide to Modern Financial Planning
will address many of the concerns facing savers today. Among them
are:
Management education is currently adapting to several societal
changes. Due to increased workload and outside pressures heaped on
students, business education programs are undergoing a unique
transformation to keep up with shifting industry expectations.
Innovative Management Education Pedagogies for Preparing
Next-Generation Leaders facilitates the discussion on a variety of
teaching methods and practices being used in current business
education programs. Highlighting the ways that technology can be
used to aid students in the advancement of their studies as well as
career development and preparation, this text covers a range of
topics, from leadership expectations and workforce requirements to
electronic course materials. The timely research-based practices
and methods included in this publication are beneficial to school
administrators, instructional designers, instructors, and
researchers in the fields of business and higher education.
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Up All Day
(Hardcover)
Rebecca Weller; Edited by Dominic Garczynski
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R731
R650
Discovery Miles 6 500
Save R81 (11%)
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Ships in 18 - 22 working days
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The highly dynamic world of information technology service
management stresses the benefits of the quick and correct
implementation of IT services. A disciplined approach relies on a
separate set of assumptions and principles as an agile approach,
both of which have complicated implementation processes as well as
copious benefits. Combining these two approaches to enhance the
effectiveness of each, while difficult, can yield exceptional
dividends. Balancing Agile and Disciplined Engineering and
Management Approaches for IT Services and Software Products is an
essential publication that focuses on clarifying theoretical
foundations of balanced design methods with conceptual frameworks
and empirical cases. Highlighting a broad range of topics including
business trends, IT service, and software development, this book is
ideally designed for software engineers, software developers,
programmers, information technology professionals, researchers,
academicians, and students.
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