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Books > Business & Economics > Business & management > General
Double Standards travels 25 years back to explore the story of a
bank, with roots in the Middle East, that rose to prominence and
became the fastest-growing bank in the world. It was called the
Bank of Credit & Commerce International, known as BCCI, and
became the 4th largest bank in the world by 1991. It became the
bridge between the Third World and the West and at its height was
bailing out governments in developing countries, like the IMF or
World Bank. It was also a favourite port of call for some more
notorious clientele, like the CIA, who used the bank to facilitate
its covert operations overseas. The Bank of England and US
authorities shut the BCCI down amidst allegations of fraud in July
1991, making over 14,000 employees redundant and leaving over 1
million customers out of pocket. Double Standards revisits the
actions taken by the Bank of England and the regulatory authorities
with regards to BCCI and carries out an academic analysis to
compare its treatment with the major banking scandals following the
global financial meltdown in 2008. The malpractice that BCCI was
accused of was on par with a parking violation compared to the
actions of the bigger banks of today, yet the fines and penalties
to these banks are not as severe as the punishment meted out to
BCCI. Why was the bank shut and, more importantly, who benefitted
from its closure? This informative analysis of BCCI's rise and fall
will appeal to those with an interest in finance and banking law.
Harold Smart has been leading people of all ages since he was in
his teens, and to get the job done, he's had to live up to his last
name. For instance, when he teamed up with his brother-in-law to
open a service station in a mid-sized town, a competitor told them
they?d be out of business in six months. Someone was out of
business that soon?but not them! In this guide for business
professionals, Smart shuns excuses from managers and business
owners who don't get the job done. He reveals how to: avoid flawed
management models; cultivate loyalty among employees; eliminate
unnecessary layers of management; and succeed by keeping things as
simple as possible. When you come right down to it, good management
is all about solving problems. To get better at problem solving,
it's imperative that you listen to people who?ve been in the
trenches fixing things their entire lives.
Why Service Matters is a collection of over fifty essays that Raul
Pupo asserts will change the way you think about service. What
consumers in business, education, and government receive by way of
service has gotten progressively worse over time. What is most
distressing, however, is that there does not appear to be any cause
for optimism that the shoddy service being dished out to consumers
will improve any time soon. That is, not unless and until leaders
come to grips with the fact that service to the customer is
grounded in four critical success factors or foundational
propositions: a leadership that unequivocally believes they are in
business, first and foremost, to serve the customer; a strategic
planning regimen centered on the customer; an ethic of service to
guide the organization to always err on behalf of the customer; and
a competent, motivated, supported, and empowered front-line
organization.
In the ever-changing landscape of personal finance and investing,
investors need to understand where they are in relation to their
long-term goals. It is easy to look at an account statement and see
how much we have. But understanding how much that amount will
provide for us in the future is a much more complicated task.
Nurturing Financial Freedom: A Guide to Modern Financial Planning
will address many of the concerns facing savers today. Among them
are:
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