Research and knowledge management are important to higher education institutions as a means of improving their operations. The rapid growth of data and technologies triggers data transformation into useful information, known as knowledge. Nowadays, people are aware of the worth of knowledge and the methods used to obtain, recognize, capture, save, and leverage it, so that knowledge can be shared without losing it. Effective knowledge management programs identify and leverage the know-how embedded in work with a focus on how it will be applied. The challenge in knowledge management is to make the right knowledge available to the right people at the right time. Knowledge Management and Research Innovation in Global Higher Education Institutions investigates the cultural, financial, and social factors affecting research and knowledge management in higher education institutions. It considers the strategic decisions made by university administrators and the adoption of decisions made by individual staff members. The book further describes the factors found to affect the implementation and practice of knowledge management in educational institutions. Covering topics such as social development, knowledge systems, and developing economies, this premier reference source is an excellent resource for faculty, administrators, and students of higher education; librarians; sociologists; economists; government officials; researchers; and academicians.

For decades, the business world has been content with leaders who drive profits and make strategic decisions. But in today's ultracompetitive world, that is simply not enough. The ability to tell a compelling story about your product or service is no longer just a competitive advantage--it's a requirement.

In The Storyteller's Advantage, investor, startup advisor, and former business journalist Christina Farr reveals the secrets of business leaders who inspire, entertain, and empathize through the art of storytelling. Farr offers an inside look at the greatest storytelling CEOs, whose narrative abilities enable them to raise more capital, retain more talent, and make their brands more memorable. With empirical research and candid commentary, Farr explores how these leaders developed their stories, breaks down the narratives that are resonating in today's workplaces, and shares practical advice on how to deliver the most compelling message.

Practical and approachable, The Storyteller's Advantage will help any business leader to tap into their ultimate superpower--telling a great story.

Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.

In the ever-changing landscape of personal finance and investing, investors need to understand where they are in relation to their long-term goals. It is easy to look at an account statement and see how much we have. But understanding how much that amount will provide for us in the future is a much more complicated task. Nurturing Financial Freedom: A Guide to Modern Financial Planning will address many of the concerns facing savers today. Among them are:

A deep-dive into the art, science and practice of leadership around the world and across the ages by a Harvard professor and historian - essential reading for our turbulent times.

Across the world, and throughout time, there have been people who have risen to the challenge of leading others. Sometimes their power is undeserved, sometimes it's ill-used, but always their actions have impact. But do leaders really make history, or does history make leaders? And how might we harness the answers to find and become better leaders today?

For the past decade, Moshik Temkin has been exploring these questions at Harvard University's Kennedy School of Government and at universities around the world. In this book, he offers a deep dive into the nature of leadership, from the highest ranks to the most hopeless situations.

Drawing on stories from across history and culture, Temkin considers how leaders have made decisions, inspired others and forged a path in challenging circumstances - from the Great Depression to the dictatorship of Rafael Trujillo, from the Suffragettes to the anticolonial wars of the 20th century to the civil rights struggle - and how, in a world desperate for good leadership, we can evaluate those decisions and draw lessons for ourselves today.