In recognition of Professor Ikujiro Nonaka's contribution to the field of Knowledge Management this book, forming part of The Nonaka Series on Knowledge and Innovation from Palgrave Macmillan, deals with a variety of aspects of the Knowledge Management (KM) theory and the knowledge-based view of the firm.

Knowledge Intensive Design Technology is a collection of papers presented at the Fifth Workshop on Knowledge Intensive CAD, which was sponsored by the International Federation for Information Processing (IFIP) Working Group 5.2 and hosted by the Department of Manufacturing Engineering at the University of Malta in July 2002. The book chapters progressively take the reader through the following sequential sections; -Part One - KIC Development Approaches, -Part Two - Knowledge Systematization, -Part Three - Prototype KIC Systems. Knowledge Intensive Design Technology makes essential reading for practicing engineers/scientists involved in R&D as well as for relevant Masters and Ph.D. students. The book is also pertinent to those in industry concerned with capturing and structuring company-specific knowledge for proactive reuse to increase product development efficiency, and also to those involved in the development of CAD systems.

Strategic Decision Making in Modern Manufacturing introduces and explains the AMBIT (Advanced Manufacturing Business ImplemenTation) approach, which has been developed to bridge the gap between strategic management considerations and the operational effects of technology investment decisions on the manufacturing organisation, so that the likely impact of new manufacturing technology and/or programme implementations can be evaluated, anticipated and accurately predicted. The AMBIT approach focuses specifically on the non-financial aspects of such investment decisions and offers an approach that allows a manager, or more frequently a management team, to understand the impacts of a new technology or a new programme on the manufacturing organisation in terms of manufacturing performance.

Quality Management in Reverse Logistics intends to develop, collect, examine and evaluate a number of quality management (QM) tools and techniques, which can be applied in practice in order to understand, review and improve any closed-loop supply chain process. In other words, the book aims to examine the existing relationship between various well-developed and thoroughly studied quality issues, such as QM, quality assurance, standardization of processes and statistical quality control and the emerging research area of reverse logistics. Quality Management in Reverse Logistics contains modeling and quantitative methods that could be used by practitioners and academics in the reverse logistics industry, as well as a thorough description of QM tools and techniques. The book leads the potential reader to broaden their scope of thinking and acting in the new, promising area of reverse logistics, where QM can be applied.

At last, here is what logistics researchers have been waiting for: a book that comprehensively encapsulates for the first time the fundamentals of modeling Logistic Operating Curves for production and storage processes. The text includes information on how they can be derived and calculated based on standard operating data. In doing so, the authors clearly demonstrate the mutual dependencies between the often contradictory logistic objectives, i.e. on the one hand low throughput times and high delivery reliability and on the other hand low WIP levels and high rates of utilization. Moreover, they also explain how these objectives can be improved using the Logistic Operating Curve Theory and why this method thus provides an interesting alternative to simulations.

Multi-state System Reliability Analysis and Optimization for Engineers and Industrial Managers presents a comprehensive, up-to-date description of multi-state system (MSS) reliability as a natural extension of classical binary-state reliability. It presents all essential theoretical achievements in the field, but is also practically oriented. New theoretical issues are described, including: * combined Markov and semi-Markov processes methods, and universal generating function techniques; * statistical data processing for MSSs; * reliability analysis of aging MSSs; * methods for cost-reliability and cost-availability analysis of MSSs; and * main definitions and concepts of fuzzy MSS. Multi-state System Reliability Analysis and Optimization for Engineers and Industrial Managers also discusses life cycle cost analysis and practical optimal decision making for real world MSSs. Numerous examples are included in each section in order to illustrate mathematical tools. Besides these examples, real world MSSs (such as power generating and transmission systems, air-conditioning systems, production systems, etc.) are considered as case studies. Multi-state System Reliability Analysis and Optimization for Engineers and Industrial Managers also describes basic concepts of MSS, MSS reliability measures and tools for MSS reliability assessment and optimization. It is a self-contained study resource and does not require prior knowledge from its readers, making the book attractive for researchers as well as for practical engineers and industrial managers.

Reflecting the enhance role of materials/logistics management in today's competitive business environment, this new edition provides a fundamental understanding of the subject and its fuction in all sectors of the economy. It examines the vital area of customer service and shows how to implement a world class, integrated materials/logistics system that control activities starting with the supplier, through the company operation, and concluding with the satisfied customer. Thoroughly revised and updated, the Second Edition features new chapters on Just-In-Time and automation. Additional discussions include achieving world class competitiveness, ISO 9000 and organizational trends. Theoretical and practical examples of materials/logistics management are integrated with numerous real-life examples. This Second Edition of Total Materials Management presents accessible approaches for enhancing materials management/logistics, enabling personnel in purchasing, warehousing, physical distribution, materials handling, inventory control and production control to capitalize on vast opportunities for savings. This book is also an important resource for students in courses on materials/logistics management.

This symposium was born as a research forum to present and discuss original, rigorous and significant contributions on Artificial Intelligence-based (AI) solutions-with a strong, practical logic and, preferably, with empirical applications-developed to aid the management of organizations in multiple areas, activities, processes and problem-solving; what we call Management Intelligent Systems (MiS).

This volume presents the proceedings of these activities in a collection of contributions with many original approaches. They address diverse Management and Business areas of application such as decision support, segmentation of markets, CRM, product design, service personalization, organizational design, e-commerce, credit scoring, workplace integration, innovation management, business database analysis, workflow management, location of stores, etc. A wide variety of AI techniques have been applied to these areas such as multi-objective optimization and evolutionary algorithms, classification algorithms, ant algorithms, fuzzy rule-based systems, intelligent agents, Web mining, neural networks, Bayesian models, data warehousing, rough sets, etc. This volume also includes a track focused on the latest research on Intelligent Systems and Technology Enhanced Learning (iTEL), as well as its impacts for learners and institutions. It aims at bringing together researchers and developers from both the professional and the academic realms to present, discuss and debate the latest advances on intelligent systems and technology-enhanced learning

The symposium was organized by the Soft Computing and Intelligent Information Systems Research Group (http: //sci2s.ugr.es) of the University of Granada (Spain) and the Bioinformatics, Intelligent System and Educational Technology Research Group (http: // bisite.usal.es/) of the University of Salamanca (Spain). The present edition was held in Salamanca (Spain) on May 22-24, 2013.

Business process re-engineering tools offer techniques to model the enterprise and identify opportunities to make change. This book examines the approaches, tools and techniques which support redesign of the enterprise to achieve world class performance.

Socially enhanced Services Computing deals with a novel and exciting new field at the intersection between Social Computing, Service-oriented Computing, Crowd Computing, and Cloud Computing. The present work presents a collection of selected papers by the editors of this volume, which they feel will help the reader in understanding this field. The approach discussed allows for a seamless integration of people into trusted dynamic compositions of Human-provided Services and Software-based services, thus empowering new interaction models and processes in massive collaboration scenarios in a Future Internet.

RFID is a key technology for Europe. Today there is a noticeable shift away from the days of RFID pilot projects, and towards a time where organisations are looking to RFID to drive efficiency and innovation. Although Europe is a leading player in the world of RFID technology, several challenges which are preventing RFID from reaching its full potential need to be addressed.

To further the advancement of this technology, coordinated European efforts need to be promoted, specifically in the areas of standardisation, user guidelines, legislation, technology development, and research and development. These themes have been analysed, and clear recommendations have been derived, stating what the different RFID stakeholders can do to support the technology. This book is aimed at decision makers in all fields of society, e.g. in companies, politics, business associations, etc.

The publication is a summary of the results of the coordination action CE RFID - "Coordinating European Efforts in the RFID Value Chain" - and is a network of European RFID technology providers, vendors and end users. It aims at promoting the use of RFID technology and supporting further development. The project was funded by the European Commission under the 6th Framework Programme.

This book contains the refereed proceedings of the 14th International Conference on Business Process Modeling, Development and Support (BPMDS 2013) and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2013), held together with the 25th International Conference on Advanced Information Systems Engineering (CAiSE 2013) in Valencia, Spain, in June 2013. The 15 full papers, two experience reports, and three idea papers accepted for BPMDS were selected from 54 submissions and cover a wide spectrum of issues related to business process development, modeling, and support. They are grouped into sections on innovative representations for knowledge-intensive processes; business process management in practice; analysis of business process models; model-based business process analysis; flexible business process management; improvement and change patterns; and process model repositories . The 10 full and 2 short papers accepted for EMMSAD were chosen from 27 submissions and focus on exploring, evaluating, and enhancing current information modeling methods and methodologies. They are grouped in sections on advanced modelling; capturing design knowledge; method engineering; modelling process; specialized modelling; and modelling experiences.

This book is a contribution to contemporary debates on social research with a unique focus on the relationship between methods and the crafting of knowledge. Nine experienced researchers from different disciplines have come together to explore what really matters to them in the process of doing qualitative research.

Managing Supply Chain Risk and Vulnerability, a book that both practitioners and students can use to better understand and manage supply chain risk, presents topics on decision making related to supply chain risk. Leading academic researchers, as well as practitioners, have contributed chapters focusing on developing an overall understanding of risk and its relationship to supply chain performance; investigating the relationship between response time and disruption impact; assessing and prioritizing risks; and assessing supply chain resilience. Supply chain managers will find Managing Supply Chain Risk and Vulnerability a useful tool box for methods they can employ to better mitigate and manage supply chain risk. On the academic side, the book can be used to teach senior undergraduate students, as well as graduate-level students. Additionally, researchers may use the text as a reference in the area of supply chain risk and vulnerability.

MRP II explores the principles of MRP II systems, and how the manufacturer can utilize and institute them effectively for maximum profit. The book will serve as a valuable professional reference for manufacturers instituting or utilizing an MRP II scheduling system. It will also be a valuable teaching tool for the 2- and 4- year college or university programs, a reference for APICS certification review, and continuing education programs. There are examples throughout, as well as extensive end-of-chapter case studies and their solutions. A glossary of terms is also included.

4th Party Cyber Logistics For Air Cargo is a technical discussion for researchers and practitioners to understand the issues, models, and future directions of air cargo logistics in the cyber era. This book introduces the many aspects of planning and control of air cargo logistics processes in an e-Business environment. The authors approach this subject matter from the perspective of the logistics service providers. There is tremendous potential of achieving industry-wide collaboration between agents of the air cargo industry via an e-Business community platform. At the same time, there are many intellectually challenging problems regarding the architecture, ownership, decision support environment, and knowledge management of such an e-Business platform.
The authors provide an evolutionary view to conceptualize the developments of websites where e-Commerce activities and e-Business activities co-exist. Four Web eras are detailed, providing an impetus for the development of frameworks of an e-Business platform for air cargo logistics, or e-Platform. The conceptual framework captures the new elements in cyber logistics and what the framework can do for the industry.

Leaders in healthcare today face many challenges ranging from managing interprofessional teams and teamwork, to payment reform, to tackling issues such as homelessness and the opioid crisis. Leaders have access to depth of information and resources to help them solve these complex and real-world problems. However, it is our belief that given the complexities of healthcare, there is value in sharing and learning from those who have first-hand experience with interprofessional leadership in healthcare. Challenges and Opportunities in Healthcare Leadership: Voices from the Crowd in Today's Complex and Interprofessional Healthcare Environment, is a volume in a book series titled, Contemporary Perspectives in Business Leadership. In this book, authors share their true, authentic reflections and professional stories describing the lived experience(s) of the author/leaders and how the experience changed the author/leaders' approach as an interprofessional leader. Each chapter includes a (1) story about the topic and the lived experience, (2) perspectives, and (3) lessons of the author(s). Additionally, scholarly commentary and discussion questions included within each chapter create opportunity for application to leadership theories and strategies as well as allow for reflection and further dialogue on the topic. The intended audience is broad, including faculty and students in institutions of higher education, interprofessional healthcare team leaders and members, and other healthcare stakeholders who have experience in interprofessional healthcare leadership. The book is applicable for leadership growth and development at a personal, group, or organizational level.

"Recent Advances in System Reliability" discusses developments in modern reliability theory such as signatures, multi-state systems and statistical inference. It describes the latest achievements in these fields, and covers the application of these achievements to reliability engineering practice.

The chapters cover a wide range of new theoretical subjects and have been written by leading experts in reliability theory and its applications. The topics include: concepts and different definitions of signatures (D-spectra), their properties and applications to reliability of coherent systems and network-type structures; Lz-transform of Markov stochastic process and its application to multi-state system reliability analysis; methods for cost-reliability and cost-availability analysis of multi-state systems; optimal replacement and protection strategy; and statistical inference.

"Recent Advances in System Reliability" presents many examples to illustrate the theoretical results. Real world multi-state systems, such as power generation and transmission, refrigeration, and production systems, are considered in the form of case studies, making the book a useful resource for researchers and postgraduate students."

Energy consumption is of great interest to manufacturing companies. Beyond considering individual processes and machines, the perspective on process chains and factories as a whole holds major potentials for energy efficiency improvements. To exploit these potentials, dynamic interactions of different processes as well as auxiliary equipment (e.g. compressed air generation) need to be taken into account. In addition, planning and controlling manufacturing systems require balancing technical, economic and environmental objectives. Therefore, an innovative and comprehensive methodology - with a generic energy flow-oriented manufacturing simulation environment as a core element - is developed and embedded into a step-by-step application cycle. The concept is applied in its entirety to a wide range of case studies such as aluminium die casting, weaving mills, and printed circuit board assembly in order to demonstrate the broad applicability and the benefits that can be achieved.

Managing Risk and Information Security: Protect to Enable, an ApressOpen title, describes the changing risk environment and why a fresh approach to information security is needed. Because almost every aspect of an enterprise is now dependent on technology, the focus of IT security must shift from locking down assets to enabling the business while managing and surviving risk. This compact book discusses business risk from a broader perspective, including privacy and regulatory considerations. It describes the increasing number of threats and vulnerabilities, but also offers strategies for developing solutions. These include discussions of how enterprises can take advantage of new and emerging technologies-such as social media and the huge proliferation of Internet-enabled devices-while minimizing risk. With ApressOpen, content is freely available through multiple online distribution channels and electronic formats with the goal of disseminating professionally edited and technically reviewed content to the worldwide community. Here are some of the responses from reviewers of this exceptional work: "Managing Risk and Information Security is a perceptive, balanced, and often thought-provoking exploration of evolving information risk and security challenges within a business context. Harkins clearly connects the needed, but often-overlooked linkage and dialog between the business and technical worlds and offers actionable strategies. The book contains eye-opening security insights that are easily understood, even by the curious layman." Fred Wettling, Bechtel Fellow, IS&T Ethics & Compliance Officer, Bechtel "As disruptive technology innovations and escalating cyber threats continue to create enormous information security challenges, Managing Risk and Information Security: Protect to Enable provides a much-needed perspective. This book compels information security professionals to think differently about concepts of risk management in order to be more effective. The specific and practical guidance offers a fast-track formula for developing information security strategies which are lock-step with business priorities." Laura Robinson, Principal, Robinson Insight Chair, Security for Business Innovation Council (SBIC) Program Director, Executive Security Action Forum (ESAF) "The mandate of the information security function is being completely rewritten. Unfortunately most heads of security haven't picked up on the change, impeding their companies' agility and ability to innovate. This book makes the case for why security needs to change, and shows how to get started. It will be regarded as marking the turning point in information security for years to come." Dr. Jeremy Bergsman, Practice Manager, CEB "The world we are responsible to protect is changing dramatically and at an accelerating pace. Technology is pervasive in virtually every aspect of our lives. Clouds, virtualization and mobile are redefining computing - and they are just the beginning of what is to come. Your security perimeter is defined by wherever your information and people happen to be. We are attacked by professional adversaries who are better funded than we will ever be. We in the information security profession must change as dramatically as the environment we protect. We need new skills and new strategies to do our jobs effectively. We literally need to change the way we think. Written by one of the best in the business, Managing Risk and Information Security challenges traditional security theory with clear examples of the need for change. It also provides expert advice on how to dramatically increase the success of your security strategy and methods - from dealing with the misperception of risk to how to become a Z-shaped CISO. Managing Risk and Information Security is the ultimate treatise on how to deliver effective security to the world we live in for the next 10 years. It is absolute must reading for anyone in our profession - and should be on the desk of every CISO in the world." Dave Cullinane, CISSP CEO Security Starfish, LLC "In this overview, Malcolm Harkins delivers an insightful survey of the trends, threats, and tactics shaping information risk and security. From regulatory compliance to psychology to the changing threat context, this work provides a compelling introduction to an important topic and trains helpful attention on the effects of changing technology and management practices." Dr. Mariano-Florentino Cuellar Professor, Stanford Law School Co-Director, Stanford Center for International Security and Cooperation (CISAC), Stanford University "Malcolm Harkins gets it. In his new book Malcolm outlines the major forces changing the information security risk landscape from a big picture perspective, and then goes on to offer effective methods of managing that risk from a practitioner's viewpoint. The combination makes this book unique and a must read for anyone interested in IT risk." Dennis Devlin AVP, Information Security and Compliance, The George Washington University "Managing Risk and Information Security is the first-to-read, must-read book on information security for C-Suite executives. It is accessible, understandable and actionable. No sky-is-falling scare tactics, no techno-babble - just straight talk about a critically important subject. There is no better primer on the economics, ergonomics and psycho-behaviourals of security than this." Thornton May, Futurist, Executive Director & Dean, IT Leadership Academy "Managing Risk and Information Security is a wake-up call for information security executives and a ray of light for business leaders. It equips organizations with the knowledge required to transform their security programs from a "culture of no" to one focused on agility, value and competitiveness. Unlike other publications, Malcolm provides clear and immediately applicable solutions to optimally balance the frequently opposing needs of risk reduction and business growth. This book should be required reading for anyone currently serving in, or seeking to achieve, the role of Chief Information Security Officer." Jamil Farshchi, Senior Business Leader of Strategic Planning and Initiatives, VISA "For too many years, business and security - either real or imagined - were at odds. In Managing Risk and Information Security: Protect to Enable, you get what you expect - real life practical ways to break logjams, have security actually enable business, and marries security architecture and business architecture. Why this book? It's written by a practitioner, and not just any practitioner, one of the leading minds in Security today." John Stewart, Chief Security Officer, Cisco "This book is an invaluable guide to help security professionals address risk in new ways in this alarmingly fast changing environment. Packed with examples which makes it a pleasure to read, the book captures practical ways a forward thinking CISO can turn information security into a competitive advantage for their business. This book provides a new framework for managing risk in an entertaining and thought provoking way. This will change the way security professionals work with their business leaders, and help get products to market faster. The 6 irrefutable laws of information security should be on a stone plaque on the desk of every security professional." Steven Proctor, VP, Audit & Risk Management, Flextronics

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text."

Environmentally Improved Production Processes and Products introduces students at institutes of higher education, company management, civil servants, professional designers and process engineers to the field of environmentally oriented product and process improvement. The book deals with improvements that are integrated into processes and products. It differs from other books currently available in that it covers both production and products. It is also different because both social/economic and technical aspects of the improvement of products and production processes are dealt with, rather than the more usual focus either on technical or on social and/or economic aspects. Another characteristic is the wide range of production processes and products covered, ranging from bakeries to olive growing, from nuclear power plants to glues, from office chairs to breweries, and from television sets to steel plants. Geographical coverage ranges from Sweden to China and from India to Italy and the USA.

Technological innovations, as well as the social innovations needed to provide adequate support systems for them, are among the important foundations for economic and industrial growth in the world today. Consequently, the discussions in this important volume of the emerg ing "sociotechnical" trends in various industries around the world are highly instructive and timely. We can learn much of value from oth ers around the world who are facing similar problems of economic and industrial development. Sociotechnical innovation requires a global set ting to be fully understood and appreciated because so much new eco nomic activity that serves the economy of the United States, as well as the economies of other countries, is found in other parts of the world including not only manufacturing innovations, but innovations in the service industries. For all of our economic self-interests, we need to view innovation globally. Sociotechnical innovation is linked with the successful development of cutting edge technologies, such as ultra large-scale integrated elec tronic systems, new larger computers, the "myria-process" systems in computing architecture that use thousands of processors, new biochem ical solutions in high-cost feedstock, applications of genetic engineer ing to crop improvement, and biotechnological improvements in the pharmaceutical industries. There are also developments in the materi als field: new fiber-reinforced plastics, rapid solidification technologies, new polymers and ceramics. And there are advances in air transport technologies that may replace current technologies 1]."

One of the key ingredients of success in building internationally competitive industries lies in amassing a sizeable pool of competent suppliers of parts, components and accessories. This monograph examines how in developing countries suppliers of mechanical components at the low end of the technological trajectory build up key capabilities over time. The focus is on Vietnam s motorcycle industry, which was rapidly transformed from a small, highly protected market to the world s fourth largest motorcycle producer. This rare success resulted from intense competition between leading Japanese motorcycle manufacturers and local Vietnamese assemblers of imported Chinese components both attempting to gain supremacy in the emerging market.

In particular, the book analyzes how local Vietnamese suppliers of motorcycle components exploited participation in contrasting types of value chains developed by the two groups of leading manufacturing firms, referred to here as Japanese and/or Vietnamese Chinese chains, for accumulating strategic know-how. On the basis of historical evidence and recent empirical data collected through repeated rounds of in-depth fieldwork the analysis finds first, those suppliers learning trajectories evolved over time resulting in a divergence in learning performance extending across suppliers in later phases of industrial development. In the later stage, high-performing suppliers amassed basic innovative expertise, constituting the bedrock of this fast-growing industry. Second, the analysis finds that the diverging performance can be explained by the combination of roles played by lead firms in inducing and facilitating supplier learning and those of suppliers in mobilizing their own sources of knowledge. These conclusions not only provide dynamic, insightful accounts of supplier learning in developing country contexts but also make key theoretical and methodological contributions to the research on value chain participation and supplier learning."

Both academia and the real world are showing a vastly increased interest in international logistics. Although this book covers the entire topic, it may not contain sufficient detail to answer all questions. The topic-and the challenge is much larger than any single book can cover! A number of people helped us, and their assistance should be recognized. They include Robert L. Argentieri, Eunice Coleman, Patricia J. Daugherty, Robert Derbin, Robert Hannus, Ken Knox, Douglas Long, Eugene L. Magad, Dale S. Rogers, Robert Rouse, John Silvey, and Clyde Kenneth Walter. This book is designed for both the business world and the classroom. A separate Instructor's Manual has been prepared and may be requested on school letterhead from Chapman & Hall. International Logistics 1 Introduction This book is about international logistics and the international logistics system. International means that it will deal with transactions involving indi viduals or firms in more than one nation. Logistics means the organized movement of goods, ser vices, and, sometimes, people. Logistics was originally a military term. For exam ple, in author Tom Clancy's novel, Red Storm Rising, Russian General Alekseyev thought to himself about a battlefield situation: "The tactics ... no, amateurs dis cuss tactics. Professional soldiers study logistics. ,,1 When one speaks of the intema tionallogistics system, he means that huge array of carriers, forwarders, bankers, traders, and so on that facilitate international transactions, trades, and movements of goods and services. Communications are important, and a logistics system in cludes whatever communication capability it needs.