The continuous search for efficiency gains and the goal of attaining a sustainable competitive advantage have steadily increased the volume of goods and services procured globally from third party vendors. In this context, named as "the next wave of globalization", the offshoring phenomenon has stimulated research and political debates. With the rise of services offshoring, international value chain disaggregation for services has reached a formerly unknown scale. Also, it is increasingly complex transactions, requiring a higher degree of qualification, which are becoming subject to offshoring as well. The Offshoring Challenge: Strategic Design and Innovation for Tomorrow's Organization features selected chapters by an international research community on the topic of offshoring. All potential business models from offshore outsourcing to third party providers are covered, from cooperative arrangements to internal organizational set-ups including captive offshore centers. Contributions have significant insights regarding: the increasing offshoring of knowledge-intensive services; the offshoring process; business models incorporating offshoring; the hidden costs of offshoring; and the administration of offshoring activities within firms The book is aimed at a broad audience of scholars, students and practitioners in the fields of strategy, international business and operations management.

In this global society, manufacturers compete in many ways, and information infrastructures play a critical role in ensuring the right information is available at the right time and the right place to support informed decision making. The traditional approach that assumes all information can be located on a single mainframe and accessed by everybody in the enterprise has fallen by the wayside, and new infrastructures supporting extended or virtual enterprises and globally distributed supply chains are becoming increasingly vital to successful, competitive organizations. Functions, data, and information must be made be available to all without regard to location, accessibility, or the ability to view in a native format. This book is a result of a conference, which brought together a number of leading experts from around the world that work on topics related to the design, implementation, and use of information infrastructures for manufacturing. These experts presented their views on the state of the art, and on a wide variety of topics related to the title. The topics range from the establishment of a generic enterprise framework, which can be used for the design of a supporting information infrastructure to details of how geometric surfaces should be merged together. Although not an exhaustive publication, we believe that the publications in this book represent the state of the art in this research is essential reading for anyone who is attempting the design or development of an information infrastructure for all aspects of Manufacturing.

Providing the necessary background information and hands-on tools to build compelling business cases, this book will increase the reader's capability to champion new business development ideas, take them to senior management, and facilitate the decision process by understanding the key theories and practices of finance and corporate investments.

For brands to succeed in a competitive environment they need to build a 'loving' relationship with their customers. Brands need to construct an emotional engagement with customers so that they feel genuinely connected to it and what it has to offer. Through 15 steps this books reveals how to use High Design principles to build a truly loved brand.

Tribal branding allows marketers to benefit from greatly enhanced levels of consumer devotion to brands. Richardson incorporates the approach of ethno-marketing to expertly explain the opportunities for marketing and branding professionals to co-create brands with, and develop new ways of marketing to, tribal groups and brand communities.

Introduction to Intelligent Simulation of Complex Discrete Systems and Processes: RAO Language focuses on a unique approach in modeling and simulation of complex systems. In this volume are considered features of complex systems and processes, their mathematical description, and modeling. Theoretical foundations of the RAO (Resource-Action-Operation) language as well as its syntax and utilisation are given. Examples of simulation models of different complexity levels, related to different fields, are also presented. The RAO intelligent modeling system, introduced and described in Introduction to Intelligent Simulation of Complex Discrete Systems and Processes is unique because: (1) it makes simulation modeling universal for the classes of systems and processes modeled; (2) it is simple to modify the models; and (3) it has the capacity to model complex control systems together with the object controlled (including simulation modeling for on-line control). The RAO tool allows the user to use a language very similar to his professional language and rids him of intermediary, supplementary description of the system modeled. In fifteen chapters this volume provides an overview of general modeling trends, and hence serves the research community in guiding their modeling methods; intelligent simulation modeling is introduced to solve complex systems and processes.

Currently the notion of "sustainability" is used in an inflationary manner. Therefore the authors start with a definition which is stable to serve as an anchor for further research as well as for discussions among scientists, managers and politicians, ideally across different disciplines. The character of this book is purely conceptual. The argumentation is based on comparison of new and demanding requisites with existing models (process and network architectures in the field of logistics). Formerly neglected impacts on the environment will be included. Main features of a new approach will be developed which are capable to avoid these impacts and to align logistics with the requirements of sustainability. In order to make logistics sustainable large parts will have to be reinvented. The focus needs to be on decoupling transportation activities from economic growth rates.

Managing Risk and Information Security: Protect to Enable, an ApressOpen title, describes the changing risk environment and why a fresh approach to information security is needed. Because almost every aspect of an enterprise is now dependent on technology, the focus of IT security must shift from locking down assets to enabling the business while managing and surviving risk. This compact book discusses business risk from a broader perspective, including privacy and regulatory considerations. It describes the increasing number of threats and vulnerabilities, but also offers strategies for developing solutions. These include discussions of how enterprises can take advantage of new and emerging technologies-such as social media and the huge proliferation of Internet-enabled devices-while minimizing risk. With ApressOpen, content is freely available through multiple online distribution channels and electronic formats with the goal of disseminating professionally edited and technically reviewed content to the worldwide community. Here are some of the responses from reviewers of this exceptional work: "Managing Risk and Information Security is a perceptive, balanced, and often thought-provoking exploration of evolving information risk and security challenges within a business context. Harkins clearly connects the needed, but often-overlooked linkage and dialog between the business and technical worlds and offers actionable strategies. The book contains eye-opening security insights that are easily understood, even by the curious layman." Fred Wettling, Bechtel Fellow, IS&T Ethics & Compliance Officer, Bechtel "As disruptive technology innovations and escalating cyber threats continue to create enormous information security challenges, Managing Risk and Information Security: Protect to Enable provides a much-needed perspective. This book compels information security professionals to think differently about concepts of risk management in order to be more effective. The specific and practical guidance offers a fast-track formula for developing information security strategies which are lock-step with business priorities." Laura Robinson, Principal, Robinson Insight Chair, Security for Business Innovation Council (SBIC) Program Director, Executive Security Action Forum (ESAF) "The mandate of the information security function is being completely rewritten. Unfortunately most heads of security haven't picked up on the change, impeding their companies' agility and ability to innovate. This book makes the case for why security needs to change, and shows how to get started. It will be regarded as marking the turning point in information security for years to come." Dr. Jeremy Bergsman, Practice Manager, CEB "The world we are responsible to protect is changing dramatically and at an accelerating pace. Technology is pervasive in virtually every aspect of our lives. Clouds, virtualization and mobile are redefining computing - and they are just the beginning of what is to come. Your security perimeter is defined by wherever your information and people happen to be. We are attacked by professional adversaries who are better funded than we will ever be. We in the information security profession must change as dramatically as the environment we protect. We need new skills and new strategies to do our jobs effectively. We literally need to change the way we think. Written by one of the best in the business, Managing Risk and Information Security challenges traditional security theory with clear examples of the need for change. It also provides expert advice on how to dramatically increase the success of your security strategy and methods - from dealing with the misperception of risk to how to become a Z-shaped CISO. Managing Risk and Information Security is the ultimate treatise on how to deliver effective security to the world we live in for the next 10 years. It is absolute must reading for anyone in our profession - and should be on the desk of every CISO in the world." Dave Cullinane, CISSP CEO Security Starfish, LLC "In this overview, Malcolm Harkins delivers an insightful survey of the trends, threats, and tactics shaping information risk and security. From regulatory compliance to psychology to the changing threat context, this work provides a compelling introduction to an important topic and trains helpful attention on the effects of changing technology and management practices." Dr. Mariano-Florentino Cuellar Professor, Stanford Law School Co-Director, Stanford Center for International Security and Cooperation (CISAC), Stanford University "Malcolm Harkins gets it. In his new book Malcolm outlines the major forces changing the information security risk landscape from a big picture perspective, and then goes on to offer effective methods of managing that risk from a practitioner's viewpoint. The combination makes this book unique and a must read for anyone interested in IT risk." Dennis Devlin AVP, Information Security and Compliance, The George Washington University "Managing Risk and Information Security is the first-to-read, must-read book on information security for C-Suite executives. It is accessible, understandable and actionable. No sky-is-falling scare tactics, no techno-babble - just straight talk about a critically important subject. There is no better primer on the economics, ergonomics and psycho-behaviourals of security than this." Thornton May, Futurist, Executive Director & Dean, IT Leadership Academy "Managing Risk and Information Security is a wake-up call for information security executives and a ray of light for business leaders. It equips organizations with the knowledge required to transform their security programs from a "culture of no" to one focused on agility, value and competitiveness. Unlike other publications, Malcolm provides clear and immediately applicable solutions to optimally balance the frequently opposing needs of risk reduction and business growth. This book should be required reading for anyone currently serving in, or seeking to achieve, the role of Chief Information Security Officer." Jamil Farshchi, Senior Business Leader of Strategic Planning and Initiatives, VISA "For too many years, business and security - either real or imagined - were at odds. In Managing Risk and Information Security: Protect to Enable, you get what you expect - real life practical ways to break logjams, have security actually enable business, and marries security architecture and business architecture. Why this book? It's written by a practitioner, and not just any practitioner, one of the leading minds in Security today." John Stewart, Chief Security Officer, Cisco "This book is an invaluable guide to help security professionals address risk in new ways in this alarmingly fast changing environment. Packed with examples which makes it a pleasure to read, the book captures practical ways a forward thinking CISO can turn information security into a competitive advantage for their business. This book provides a new framework for managing risk in an entertaining and thought provoking way. This will change the way security professionals work with their business leaders, and help get products to market faster. The 6 irrefutable laws of information security should be on a stone plaque on the desk of every security professional." Steven Proctor, VP, Audit & Risk Management, Flextronics

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text."

A unique, non-traditional, Organizational Behavioral-oriented book that is geared toward flexible leadership, and that offers a series of funny, yet thought-provoking, motivating, growth-oriented jokes and humor anecdotes that will help readers tap into their internal locus of control.

Technological innovations, as well as the social innovations needed to provide adequate support systems for them, are among the important foundations for economic and industrial growth in the world today. Consequently, the discussions in this important volume of the emerg ing "sociotechnical" trends in various industries around the world are highly instructive and timely. We can learn much of value from oth ers around the world who are facing similar problems of economic and industrial development. Sociotechnical innovation requires a global set ting to be fully understood and appreciated because so much new eco nomic activity that serves the economy of the United States, as well as the economies of other countries, is found in other parts of the world including not only manufacturing innovations, but innovations in the service industries. For all of our economic self-interests, we need to view innovation globally. Sociotechnical innovation is linked with the successful development of cutting edge technologies, such as ultra large-scale integrated elec tronic systems, new larger computers, the "myria-process" systems in computing architecture that use thousands of processors, new biochem ical solutions in high-cost feedstock, applications of genetic engineer ing to crop improvement, and biotechnological improvements in the pharmaceutical industries. There are also developments in the materi als field: new fiber-reinforced plastics, rapid solidification technologies, new polymers and ceramics. And there are advances in air transport technologies that may replace current technologies 1]."

This title proposes that video communications tools are a form of infrastructure that enhance the creation of new knowledge which transcends space and time in business activities. It illustrates that the dynamic relationship of four elements of ICT capability promote the formation of business networks and the development of knowledge communities.

This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It has been applied as the text for a continuing education course both within TOPP and the COMETT project APECE. It will also serve as part of a course material for a master's degree in technology management. The book is aimed at an audience of business and technology oriented personnel at middle and higher management level in manufacturing industry. At the same time it is suitable as a textbook for business and engineering schools and colleges. is organized in five parts discussing productivity and The book performance, performance planning, performance review, performance improvement and performance influencing factors. The authors have worked closely together to obtain a well coordinated text without overlap. They have provided a draft. This draft has been circulated for comments amongst the authors and amongst external experts. Based on their input the manuscript has been revised. Eivald RfI}ren and Einar Printz Moe, chairman of the board and program manager for the TOPP research program respectively, have also provided valuable input to the book.

A profound and frank analysis of the problems arising from the impact of free market globalization in CIS countries. Possible new solutions are presented and discussed, especially those based on the key role of innovation. A new, original proposal is made for the development of a `common technological language', starting from a European standardization of computer aided design and manufacturing (CAD/CAM).

This is a fourth edition of a work first published in 1983. It contains the same number of chapters as the third edition, published in 1990. However, it has a substantial amount of new material. Major changes in warehousing in the last seven years have caused appropriate changes in the content of this text. Nearly three decades have passed since our first published writing about warehousing. The goal of our early writing was to develop a better understanding between the third-party warehouse operator and the user of these services. Today the emphasis has changed to a work that provides the tools that every warehouse manager needs. This book intends to be a comprehensive handbook consisting of everything we know that would help the manager of warehouses. Much of the information is based upon materials previously used in Warehousing Forum, our monthly subscription newsletter. While the work is designed primarily as a handbook for manag ers, it also serves as a guide for students. It is based upon my experience, both as a warehousing manager and executive, and later as a management advisor. The work is designed as a management reference for anyone involved in operating, using, constructing, or trading in industrial warehouses.

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.

Improving the quality of products and manufacturing processes at low cost is an economic and technological challenge to industrial engineers and managers alike. In today's business world, the implementation of experimental design techniques often falls short of the mark due to a lack of statistical knowledge on the part of engineers and managers in their analyses of manufacturing process quality problems. This timely book aims to fill this gap in the statistical knowledge required by engineers to solve manufacturing quality problems by using Taguchi experimental design methodology. The book increases awareness of strategic methodology through real-life case studies, providing valuable information for both academics and professionals with no prior knowledge of the theory of probability and statistics. Experimental Quality: Provides a unique framework to help engineers and managers address quality problems and use strategic design methodology. Offers detailed case studies illustrating the implementation of experimental design theory. Is easily accessible without prior knowledge or understanding of probability and statistics. This book provides an excellent resource for both academic and industrial environments, and will prove invaluable to practising industrial engineers, quality engineers and engineering managers from all disciplines.

This book questions our beliefs in the role of the information profession and tells us how to become information workers of the future by providing advice on overcoming the challenges facing the library profession. It develops the idea of the knowledge culture and knowledge work and goes on to expand how information needs to be shared and not hoarded as in the traditional role of libraries as keepers of knowledge. This second edition provides a clear and very accessible practical framework for knowledge work.

In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients' businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I "Winning Strategies and Innovative Ideas" lays the book's foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II "Successful Processes for Realization" provides solutions for how to establish successful processes for delivering global professional services. Part III "Inspired Talent Management" goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers "Experiences and Case Studies" on all aspects related to successfully building a globalized professional services firm.

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.

Both academia and the real world are showing a vastly increased interest in international logistics. Although this book covers the entire topic, it may not contain sufficient detail to answer all questions. The topic-and the challenge is much larger than any single book can cover! A number of people helped us, and their assistance should be recognized. They include Robert L. Argentieri, Eunice Coleman, Patricia J. Daugherty, Robert Derbin, Robert Hannus, Ken Knox, Douglas Long, Eugene L. Magad, Dale S. Rogers, Robert Rouse, John Silvey, and Clyde Kenneth Walter. This book is designed for both the business world and the classroom. A separate Instructor's Manual has been prepared and may be requested on school letterhead from Chapman & Hall. International Logistics 1 Introduction This book is about international logistics and the international logistics system. International means that it will deal with transactions involving indi viduals or firms in more than one nation. Logistics means the organized movement of goods, ser vices, and, sometimes, people. Logistics was originally a military term. For exam ple, in author Tom Clancy's novel, Red Storm Rising, Russian General Alekseyev thought to himself about a battlefield situation: "The tactics ... no, amateurs dis cuss tactics. Professional soldiers study logistics. ,,1 When one speaks of the intema tionallogistics system, he means that huge array of carriers, forwarders, bankers, traders, and so on that facilitate international transactions, trades, and movements of goods and services. Communications are important, and a logistics system in cludes whatever communication capability it needs.

Project scheduling problems are, generally speaking, the problems of allocating scarce resources over time to perform a given set of activities. The resources are nothing other than the arbitrary means which activities complete for. Also the activities can have a variety of interpretations. Thus, project scheduling problems appear in a large spectrum of real-world situations, and, in consequence, they have been intensively studied for almost fourty years. Almost a decade has passed since the multi-author monograph: R. Slowinski, 1. W~glarz (eds. ), Advances in Project Scheduling, Elsevier, 1989, summarizing the state-of-the-art across project scheduling problems, was published. Since then, considerable progress has been made in all directions of modelling and finding solutions to these problems. Thus, the proposal by Professor Frederick S. Hillier to edit a handbook which reports on the recent advances in the field came at an exceptionally good time and motivated me to accept the challenge. Fortunately, almost all leading experts in the field have accepted my invitation and presented their completely new advances often combined with expository surveys. Thanks to them, the handbook stands a good chance of becoming a key reference point on the current state-of-the-art in project scheduling, as well as on new directions in the area. The contents are divided into four parts. The first one, dealing with classical models -exact algorithms, is preceded by a proposition of the classification scheme for scheduling problems.

The principle aim of this book, entitled "Operations ResearchlManagement Science at Work", is to provide a summary snapshot of recent research in and applications of Operations Research (OR)/ Management Science (MS) in the Asia-pacific region. The book emphasises research having potential industry interest, covering a wide range of topics from major fields of ORIMS in a systematic and coherent fashion and shows the elegance of their implementations. The book is intended to serve the needs of applied researchers who are interested in applications of ORIMS algorithms. The book includes descriptions of many real-world problems together with their solutions; we hope the reader will appreciate their applicability. The Asia-pacific region has embraced business applications of decision support systems in recent years. Given that many of these applications are unaffected by legacy models or systems it has meant that state of the art ORIMS techniques have been embedded in them. Moreover, the increased use of OR/MS techniques in this region provides opportunities for identifying methodological advances that are taking place as a result of the unique nature of the applications. These also provide opportunities for exploring synergies and interfaces that exist between OR/MS, from the point of view of applications as well as theoretical advances.

Purchasing and Supply Management includes the latest management, procurement, and negotiation techniques and the authors have taken great care to integrate the impact of global commerce on the buyers job. Historically, purchasing evolved as a weak part of manufacturing, gained its independence, and expanded to a financial contributer to a company's success. A major challenge of the buying job is to manage supply management. To do this, the buyer must know and use the full range of techniques and procedures available to the true professional. This book is dedicated to these functions of supply and all they entail.

In 1987 the Swedish National Board for Technical Development (STU, later becoming the Swedish National Board for Industrial and Technical Development, NUTEK) initiated a study of Sweden's Technological Systems and Future Development Potential. A comprehensive, interdisciplinary study was envisioned, yielding not only useful insight but also a permanent competence base for future analyses of technological systems and technology policy in Sweden. Three leading Swedish research institutes were invited to participate: the Industrial Institute for Economic and Social Research in Stockholm, the Department ofIndustrial Management and Economics at Chalmers University of Technology in Gothenburg, and the Research Policy Institute at the University of Lund. I was invited to direct the project. The project group decided to focus initially on a particular technological system, namely factory automation, to be followed by similar studies of other systems. Numerous publications have resulted from the project thus far. The current volume represents a summary of our work on factory automation. It consists of several original essays and of some previously published papers which have been edited, in some cases substantially, in order to form a comprehensive and coherent picture of a technological system. To our knowledge, this is the first in-depth analysis of a technological system designed as a component of a systematic study of technological systems more generally. At the time of this writing, three further studies on electronics and computers, pharmaceuticals, and powder technology are under way, to be published in a later volume.

260 2 Crew Legalities and Crew Pairing Repair 264 3 Model and Mathematical Formulation 266 4 Solution Methodology 271 5 Computational Experiences 277 6 Conclusion 285 REFERENCES 286 10 THE USE OF OPTIMIZATION TO PERFORM AIR TRAFFIC FLOW MANAGEMENT Kenneth Lindsay, E. Andrew Boyd, George Booth, and Charles Harvey 287 1 Introduction 288 2 The Traffic Flow Management (TFM) Problem 289 3 Recent TFM Optimization Models 292 4 The Time Assignment Model (TAM) 302 5 Summary and Conclusions 307 REFERENCES 309 11 THE PROCESSES OF AIRLINE SYSTEM OPERATIONS CONTROL Seth C. Grandeau, Michael D. Clarke, and Dennis F.X. Mathaisel 312 1 Introduction 313 2 The Four Phases of Airline Schedule Development 315 The Airline Operations Control Center (OCC) 3 320 4 Analysis of Operational Problems 331 5 Areas For Improvement 352 6 Case Study: PT Garuda Indonesia Airlines 357 REFERENCES 368 12 THE COMPLEX CONFIGURATION MODEL Bruce W. Patty and Jim Diamond 370 1 Introduction 370 Problem Description 2 371 Problem Formulation 3 375 4 Model Implementation 379 ix Contents 383 5 Summary REFERENCES 383 13 INTEGRATED AIRLINE SCHEDULE PLANNING Cynthia Barnhart, Fang Lu, and Rajesh Shenoi 384 1 Introduction 385 2 Fleet Assignment and Crew Pairing Problems: Existing M- els and Algorithms 388 3 An Integrated Approximate Fleet Assignment and Crew Pa- ing Model 393 4 An Advanced Integrated Solution Approach 395 5 Case Study 396 6 Conclusions and Future Research Directions 399 REFERENCES 401 14 AIRLINE SCHEDULE PERTURBATION PROBLEM: LANDING AND TAKEOFF WITH