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Books > Business & Economics > Business & management > Office & workplace > General

Get Your Stuff and Get Out! - Why Customer Service Sucks and How We Can Make It Great Again! (Hardcover): Bryan Horn Get Your Stuff and Get Out! - Why Customer Service Sucks and How We Can Make It Great Again! (Hardcover)
Bryan Horn
R546 Discovery Miles 5 460 Ships in 18 - 22 working days
A Pathway to Profit - Culture Impacts Performance The Story of a Struggling Company Achieving Profitability through Cultural... A Pathway to Profit - Culture Impacts Performance The Story of a Struggling Company Achieving Profitability through Cultural Transformation (Hardcover)
Anita Pugh Caroline Hipple Bartlett; Contributions by Steven Davenport Cover Design a Design; Photographs by Blake Burton Photographer Page
R726 R645 Discovery Miles 6 450 Save R81 (11%) Ships in 18 - 22 working days

A Pathway to Profit is more than a management book; it is also a primer giving a behind-the-scenes picture of developing a culture linking people and profit. The authors' step-by-step pathway provides a strategic overview, describes a recommended architecture on which to build an organization's culture, and presents a plan for developing leaders to ensure associate participation in achieving results. This management philosophy guides for-profit companies and nonprofit organizations; it works with different ages and diverse backgrounds; in fact, it works for any team with a leader. Sharing actual experiences to illustrate each step, the authors take their own advice and offer wisdom that seems to come from an old friend.

Research Handbook on Employee Pro-Environmental Behaviour (Hardcover): Victoria Wells, Diana Gregory-Smith, Danae Manika Research Handbook on Employee Pro-Environmental Behaviour (Hardcover)
Victoria Wells, Diana Gregory-Smith, Danae Manika
R6,359 Discovery Miles 63 590 Ships in 10 - 15 working days

As the importance of corporate social responsibility grows, especially environmental responsibility, it is imperative to acknowledge the impact of the individual on a company's environmental performance. Given that individuals spend much of their day in the workplace, it is crucial to understand both their behaviours and the potential impact they can have on the company's environmental performance and the environment. Bringing together leading academics from various research fields, this Handbook examines the features and challenges within the area of employee pro-environmental behaviour. The Research Handbook on Employee Pro-Environmental Behaviour brings contributions that consolidate existing research in the field as well as adding new insights from organisational psychology, human resource management and social marketing. Drawing on studies from across the methodological spectrum, this Handbook covers a broad range of topics from the antecedents and consequences of employee pro-environmental behaviour to ways in which employers can encourage pro-environmental behaviour. This Handbook will be an invaluable tool for those engaged in research in employee environmental behaviour and sustainability. It will be especially useful for postgraduate students of environmental employee behaviour as well as environmental consultants and practitioners seeking to gain an understanding of employee behaviour. Contributors include: B. Asfar, N. Ashkanasy, W. Binney, M. Bissing-Olson, F. Bowen, P. Bradley, L. Brennan, J. Callewaert, Y.H. Cheung, C. Ciocirlan, M. Davis, S. Dilchert, C. Dutra, P. Endrejat, S. Fudge, B. Gatersleben, D. Gregory-Smith, A. Guntner, R. Hahn, S. Kauffeld, R. Klein, F. Klonek, M. Leach, A. Leung, S. Lockrey, D. Manika, R. Marans, N. Murtagh, T. Norton, D. Ones, F. Ostertag, P. Paille, S. Parker, A. Ruepert, S. Russell, I. Shah, A. Shahjahan, W. Staples, L. Steg, T. Tudor, D. Uzzell, C. Verfuerth, K. Verghese, V. Wells, B. Wiernik, L. Yang, H. Zacher

The Lion's Share - Knowledge Is Power - High Tech Sales and Business Management (Hardcover): Bob Eastick The Lion's Share - Knowledge Is Power - High Tech Sales and Business Management (Hardcover)
Bob Eastick
R1,245 Discovery Miles 12 450 Ships in 18 - 22 working days
Evaluating Mental Workload for Improved Workplace Performance (Hardcover): Arturo Realyvasquez Vargas, Karina Cecilia... Evaluating Mental Workload for Improved Workplace Performance (Hardcover)
Arturo Realyvasquez Vargas, Karina Cecilia Arredondo-Soto, Guadalupe Hernandez-Escobedo, Jorge Gonzalez-Resendiz
R7,275 Discovery Miles 72 750 Ships in 18 - 22 working days

Employees of different labor sectors are involved in different projects and pressed to deliver results in a specific period of time, which increases their mental workload. This increase can lead to a high mental workload, which in turn leads to a decline in job performance. Therefore, strategies for managing mental workload and promoting mental health have become necessary for corporate success. Evaluating Mental Workload for Improved Workplace Performance is a critical scholarly book that provides comprehensive research on mental workload and the effects, both adverse and positive, that it can have on employee populations as well as strategies for decreasing or deleting it from the labor sector. Highlighting an array of topics such as psychosocial factors, critical success factors (CSF), and technostress, this book is ideal for academicians, researchers, managers, ergonomists, engineers, industrial designers, industry practitioners, and students.

The Bear Fox Principle - Powerful Smart Solutions to Accelerate Business Revenue (Hardcover): Bear Newman, Glen Moore The Bear Fox Principle - Powerful Smart Solutions to Accelerate Business Revenue (Hardcover)
Bear Newman, Glen Moore
R544 Discovery Miles 5 440 Ships in 18 - 22 working days
The Bright Idea Box - A Proven System to Drive Employee Engagement and Innovation (Hardcover): Jag Randhawa The Bright Idea Box - A Proven System to Drive Employee Engagement and Innovation (Hardcover)
Jag Randhawa
R644 R588 Discovery Miles 5 880 Save R56 (9%) Ships in 18 - 22 working days

What do Toyota and Google have in common? An all-inclusive culture of innovation, in which every employee is responsible for coming up with ideas to make the company more successful. Do you want your employees to be responsible for innovation as well? Do you believe that is possible? It absolutely is possible, and in The Bright Idea Box, technology executive and corporate consultant, Jag Randhawa, will show you how. The Bright Idea Box introduces a six-step formula for creating a bottom-up innovation program. By reading this book, you will discover how introducing the Bright Idea Box program to your employees will: encourage employees to generate ideas that add value to the company and customers tap into employees' inner desires to do meaningful work, be part of something bigger, and be appreciated for their efforts increase employee engagement, productivity, efficiencies, and customer satisfaction create a stunning and lasting impact on your business performance Begin to make it happen by reading The Bright Idea Box

Network Beyond Bias - Making Diversity a Competitive Advantage for Your Career (Hardcover): Amy C Waninger Network Beyond Bias - Making Diversity a Competitive Advantage for Your Career (Hardcover)
Amy C Waninger; Foreword by Jennifer Brown
R679 R608 Discovery Miles 6 080 Save R71 (10%) Ships in 18 - 22 working days
It's Not Them, It's You - Why Employees Break Up With Their Managers and What To Do About It (Hardcover): Laura... It's Not Them, It's You - Why Employees Break Up With Their Managers and What To Do About It (Hardcover)
Laura Sukorokoff
R676 R605 Discovery Miles 6 050 Save R71 (11%) Ships in 18 - 22 working days
The Undreaded Job - Learning to Thrive in a Less-than-Perfect Workplace (Hardcover): Richard Brislin The Undreaded Job - Learning to Thrive in a Less-than-Perfect Workplace (Hardcover)
Richard Brislin
R1,572 Discovery Miles 15 720 Ships in 18 - 22 working days

This essential guide explains how to find satisfaction in the workplace in the face of imperfections involving oneself and others. The Undreaded Job: Learning to Thrive in a Less-than-Perfect Workplace was written to help people find satisfaction in the workplace, turning work into a major contributor to overall happiness. The book is organized around issues individuals face as they try to thrive in the face of inevitable workplace imperfections. These include imperfections in the leaders for whom they work and the colleagues with whom they interact. The book also covers the influence of one's own thinking processes and those of others, power and political sophistication in the workplace, worker motivation, development and change, workplace diversity, social skills, and the communication challenges that arise as people pursue different or conflicting goals. The author, an expert in both psychology and management, reviews research on these topics as it relates to workplace satisfaction and life happiness. Each chapter explains research findings in ways that translate them into key concepts applicable in any workplace, at any level. Dozens of vignettes illustrate how this important issue goes unrecognized, yet how vital it is to life happiness A bibliography lists important research studies that contribute to finding workplace satisfaction An index of key terms

Heartbeat Leadership - Empower Yourself, Engage Your Team, Impact Your Organization (Hardcover): Dawn S Kirk Heartbeat Leadership - Empower Yourself, Engage Your Team, Impact Your Organization (Hardcover)
Dawn S Kirk
R709 Discovery Miles 7 090 Ships in 18 - 22 working days
Working a Better Way - A Fifty Year History of LandrumHR (Hardcover): H Britt Landrum Working a Better Way - A Fifty Year History of LandrumHR (Hardcover)
H Britt Landrum; Edited by Christy Emmanuel; Cover design or artwork by Cissi Milford
R737 Discovery Miles 7 370 Ships in 18 - 22 working days
Working World Mentor - A Comprehensive Guide for Students and Young Adults (Hardcover): Robert Joseph Jastremski Working World Mentor - A Comprehensive Guide for Students and Young Adults (Hardcover)
Robert Joseph Jastremski
R1,181 Discovery Miles 11 810 Ships in 18 - 22 working days
The Multiplier Effect of Inclusion - How Diversity & Inclusion Advances Innovation and Drives Growth (Hardcover): Tony Byers The Multiplier Effect of Inclusion - How Diversity & Inclusion Advances Innovation and Drives Growth (Hardcover)
Tony Byers; Cover design or artwork by Lisa Knight
R842 Discovery Miles 8 420 Ships in 18 - 22 working days
Small Brave Moves - Learn Why Little Acts of Bravery Are the Key to Life-Changing Leadership (Hardcover): Nicole M Bianchi Small Brave Moves - Learn Why Little Acts of Bravery Are the Key to Life-Changing Leadership (Hardcover)
Nicole M Bianchi
R584 R538 Discovery Miles 5 380 Save R46 (8%) Ships in 18 - 22 working days
A Pirate Captain's Guide to Leadership - How to Turn Workplace Pirates Into Motivated and Productive Employees... A Pirate Captain's Guide to Leadership - How to Turn Workplace Pirates Into Motivated and Productive Employees (Hardcover)
Doug Heatherly
R1,009 Discovery Miles 10 090 Ships in 18 - 22 working days
The Spirit of Work - Timeless Wisdom, Current Realities (Hardcover): Marie Gervais The Spirit of Work - Timeless Wisdom, Current Realities (Hardcover)
Marie Gervais
R777 R685 Discovery Miles 6 850 Save R92 (12%) Ships in 18 - 22 working days
Don't Quit Your Day Job, Learn To Love It (Hardcover): Carrie Nelson M S Don't Quit Your Day Job, Learn To Love It (Hardcover)
Carrie Nelson M S
R522 Discovery Miles 5 220 Ships in 10 - 15 working days

It's tough to be an employee in today's job market. You are expected to keep yourself organized and focused on your work while meeting deadlines, communicating effectively, dealing with difficult people, getting along with co-workers, making your boss happy, and also having enough time at the end of the day to focus on your personal life too. It is enough to drive anyone mad.

Employees want to feel useful, appreciated, challenged, and have opportunities for advancement. Companies want employees who are organized, efficient, reliable, effective, and team-oriented. They even pay large sums of money for various training programs in each of these topics. This book was created to bridge that gap and offer a comprehensive training tool for employees to learn all of the skills their employer wants them to know so that those employees can be happier, more fulfilled, and more successful in the process.

Handbook of Research on Virtual Workplaces and the New Nature of Business Practices (Hardcover): Pavel Zemliansky, James Madison Handbook of Research on Virtual Workplaces and the New Nature of Business Practices (Hardcover)
Pavel Zemliansky, James Madison
R6,306 Discovery Miles 63 060 Ships in 18 - 22 working days

At one time, the office was a physical place, and employees congregated in the same location to work together on projects. The advent of the internet and the world wide web, however, not only made the unthinkable possible, it forever changed the way persons view both the office and work. ""Handbook of Research on Virtual Workplaces and the New Nature of Business Practices"" compiles authoritative research from XX scholars from over XX countries, covering the issues surrounding the influx of information technology to the office environment, from choice and effective use of technologies to necessary participants in the virtual workplace.

Liftoff! - Practical Design Leadership to Elevate Your Team, Your Organization, and You (Paperback): Chris Avore, Russ Unger Liftoff! - Practical Design Leadership to Elevate Your Team, Your Organization, and You (Paperback)
Chris Avore, Russ Unger; Foreword by Kim Goodwin
R1,340 Discovery Miles 13 400 Ships in 18 - 22 working days
Communication In Relationships - How To Build And Maintain Bonds With People In Life, Love, And The Workplace (Hardcover):... Communication In Relationships - How To Build And Maintain Bonds With People In Life, Love, And The Workplace (Hardcover)
Shirley Cole
R610 R554 Discovery Miles 5 540 Save R56 (9%) Ships in 18 - 22 working days
Robert's Rules of Order - A Complete Guide to Robert's Rules of Order (Hardcover): Richard Mills Robert's Rules of Order - A Complete Guide to Robert's Rules of Order (Hardcover)
Richard Mills
R565 R519 Discovery Miles 5 190 Save R46 (8%) Ships in 18 - 22 working days
Gratitude Infusion - Workplace Strategies for a Thriving Organizational Culture (Hardcover): Kerry Alison Wekelo Gratitude Infusion - Workplace Strategies for a Thriving Organizational Culture (Hardcover)
Kerry Alison Wekelo
R418 R392 Discovery Miles 3 920 Save R26 (6%) Ships in 18 - 22 working days
Social Issues in the Workplace - Breakthroughs in Research and Practice, VOL 1 (Hardcover): Information Reso Management... Social Issues in the Workplace - Breakthroughs in Research and Practice, VOL 1 (Hardcover)
Information Reso Management Association
R7,509 Discovery Miles 75 090 Ships in 18 - 22 working days
Habits of a Champion Team - The Formula to Winning Big in Sports, Life, and Business (Hardcover): Dana Cavalea Habits of a Champion Team - The Formula to Winning Big in Sports, Life, and Business (Hardcover)
Dana Cavalea
R630 R569 Discovery Miles 5 690 Save R61 (10%) Ships in 18 - 22 working days
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