The working world of the twenty-first century can be a daunting place. With the glacial pace of unemployment decline, people cling to the jobs they have, not taking full advantage of the benefits of job transition. Courage in the Twenty-First Century is centered around the art of moving forward both in professional and personal life. Author, Joan Marques offers a strategy for self-renewal to divulge the virtues and viewpoints to successfully move from one career to another. Using the seven step system of: choice, open-mindedness, usefulness, reality, attitude, genius, and education, Marques ushers readers through the process of transitioning from one career to another in a time of employment uncertainty.

Transform your career or your business with these simple tips and tricks to make virtual working easier than ever before – office no longer required.

The remote work revolution is here. Even before COVID-19 created the largest remote work experiment in history, the business world was already gravitating toward virtual workplaces. Suddenly organizations as big as Twitter are learning that their employees don’t need an office in order to get great results. How to Thrive in the Virtual Workplace shows how to stay productive, feel like part of a team and make the most of remote working.

Robert Glazer shares the principles, tactics and tools his company has developed in more than a decade of successfully working as a joined-up but 100 per cent remote workforce, as well as interviewing other leaders in the sector about what works for them. As founder and CEO of Acceleration Partners, an organization with 170 employees who all work from home, Glazer has been recognized with dozens of awards for its industry performance and company culture. Here, he shares a step-by-step guide to building a culture of flexibility and trust, hiring and communicating effectively – both internally and externally – as a successful remote business.

A legal scholar and sociologist, John Flood spent years observing a large law firm from the inside-much like an embedded journalist, but with the perspective of a researcher on the theory and practice of legal organizations. What he found and analyzed resulted in a study that has been cited by many scholars over the years as the ultimate account of the inner workings of a corporate law firm, including its relations with clients, employees, and the broader profession. Further, using four detailed case studies, he showed how the construction of legal information and problems depended heavily on the role and specialization of the lawyer and the power of the client. Now in its Second Edition, with updated references and account of the radical shifts in legal practice over the past few years in the U.S. and U.K., Flood's pathbreaking book continues to be a fascinating resource for scholars of the legal profession, as well as interested readers who want to see exposed the inner sanctum of private, big-money law practice. This edition also adds a new, reflective introduction by Lynn Mather, the SUNY Distinguished Service Professor at the University at Buffalo.

Business leaders are being lost - in a business world that so desperately needs leadership today. Although women now represent half of all managers, they hold less than 10 percent of the top positions in U.S. corporations. Somehow, women are being lost on their way up. Much has been written about women leaders; rarely do we hear them speak. The Lost Leaders presents, in their own voices, the personal stories of women who achieved success in corporate leadership but have chosen to abandon their corporate careers. Readers will hear their own triumphs and struggles in the stories these women tell. When taken together, these stories provide a fascinating glimpse of the culture that exists in the contemporary corporation. The Lost Leaders examines what happened - and what is still happening - to women who could be leaders but have chosen instead to leave corporate environments. Heppner shows us that, though there have been tremendous changes since the careers depicted here began, the environment that led these women to leave is still prevalent. Grounded firmly in academic research, Heppner writes in an accessible style that is of interest to business professionals, students, and researchers alike, capturing a unique time in our cultural history and illuminating today's workplace.

ITIL(R) 4 Direct, Plan and ImproveIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement - a must-have skillset practitioners should seek beyond Foundation level. DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement. An excellent supplement to any training courseITIL(R) 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL(R) 4 Direct, Plan and Improve module. The majority of this book is based on the AXELOS ITIL(R) 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner. Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers: Key concepts: Scope, key principles and methods; The role of governance, risk and compliance; Continual improvement; Organisational change management; Measurement and reporting; Value streams and practices; and Exam preparation. A useful tool throughout your careerIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam. The essential link between your ITIL qualification and the real world - buy this book today!ITIL(R) is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

Draws on the author's extensive career in professional services, as well as interviews with nearly forty Asian-Australian partners in Big 4 firms to bring life to the topics and themes of the book Provides research-backed recommendations for aspiring cultural leaders can take to accelerate their career progression, as well as a roadmap of what companies should do to increase their leadership cultural diversity Written in an accessible style for practitioners and organisations, with end-of-chapter summaries and questions to guide personal reflection and change Well-endorsed by academics from NIODA and INSEAD, as well as business professionals from PWC and King & Wood Mallesons

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(R) to accomplish their tasks while making the necessary adaptations as per their organisation's needs. Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented. Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.

In an age of economic turmoil, business failure, and downsizing, simply being good at your job is no longer good enough. To weather the storm and emerge as a survivor it is vital to be a key contributor within your organization-to be someone who is considered indispensable.

The Organization Survivor model is a practical tool based on hundreds of surveys of hiring managers and survivors of downsizing, conducted in companies ranging from Fortune 100 to small entrepreneurial start-ups. Here is a blueprint for individual survival and ultimate success inside the new organization. Learn how to survive downsizing and keep your job while thousands of other talented individuals are losing theirs. Assess and sharpen your organization "survival skills" and put yourself in the forefront of key contributors within your organization. Multiply your personal power by perfecting two key "survival instincts" that lay the groundwork for high-performance. Stock your survival toolkit with the four critical "survival skills" that will make you indispensable to your company. Create a foolproof plan to ensure your survivability and establish your reputation as a key performer in your organization. Don't leave your future to chance

Seize the competitive edge, increase innovation, and do right by people through building equity and diversity into your organizational DNA Studies continuously prove that companies with more diversity in their ranks are more innovative, serve expanded marketplaces, and perform better financially; however, most companies have yet to develop and implement effective diversity, equity, and inclusion initiatives-and pressure to succeed is rapidly increasing. All Are Welcome takes you beyond the mere practice of hiring a diversity of staff to make inclusion part of the equation, too. The author argues that a strong practice of inclusion is necessary to keep employee retention up, make diversity efforts stick, and cultivate an organization that outperforms its peers. All Are Welcome covers: Why Diversity, Equity and Inclusion Matters Understanding the Problem: Hiring - Retention = Zero Progress Focusing on Inclusion and Equity A Framework for Change Increasing Workforce Diversity: Hiring and Development Building an Inclusive Workplace: Culture and Accessibility Serving a Diverse Marketplace's Needs: Product, Customers and Marketing Supporting our Communities: Social Impact and Legislative Advocacy Conditions for Success: Courage, Accountability, Respect, and Empowerment The Future of Work and the Role of DEI Pressure to make equity, diversity, and inclusion an organizational priority-on par with the pursuit of profits and growth-is greater today than ever. All Are Welcome provides the knowledge, insights, and tools you need to make diversity, equity, and inclusion an integral part of your organizational strategy.

Reclaim your voice and ignite your confidence with this practical guide from one of Hollywood's top speech coaches

What does power sound like? Loud? Brash? Masculine? Well, it's time to change that.

In this warm and witty manual, Hollywood voice coach Samara Bay offers a compelling approach to asserting your power in all arenas of life. Packed with expert tips and easy-to-follow exercises, Permission to Speak is designed to liberate and inspire even the most tentative of public speakers.

Using in-depth analysis of powerful public figures, from Alexandria Ocasio-Cortez and Michelle Obama to Brené Brown and Lizzo, Bay explodes what we think we know about our voices and how they should sound, and digs deep to the very heart of what they can be.

Permission To Speak shows that women don't have to borrow markers of male leadership to be taken seriously - rather, they can and should be fearlessly, unashamedly themselves.

After illustrating the global relevance of trust with his book "The Speed of Trust" by selling more than one million copies in twenty-two languages, Stephen M.R. Covey again illuminates the hidden power of trust to change lives and impact organizations in "Smart Trust." In a compelling and readable style, he and long-time business partner Greg Link share enlightening principles and anecdotes of people and organizations that are not only achieving unprecedented prosperity from high-trust relationships and cultures but--even more inspiring--also attaining elevated levels of energy and joy.
Find out why trusted people are more likely to get hired or promoted, get the best projects and bigger budgets, and are last to be laid off. This sea-changing book will forever shift your perspective as it reveals and validates, once and for all, the transformational power of trust. Reading "Smart Trust" will increase your probability of thriving in this increasingly unpredictable marketplace. The more unpredictable it becomes, the more your (and your organization's) sound judgment and ability to trust in this low-trust world will give you a tremendous competitive advantage--and the capacity to navigate the uncertainty low trust creates.

In this edited collection, Leslie Nichols weaves together the contributions of accomplished and diverse scholars to offer an expansive and critical analysis of women's work in Canada. Students will use an intersectional approach to explore issues of gender, class, race, immigrant status, disability, sexual orientation, Indigeneity, age, and ethnicity in relation to employment. Drawing from case studies and extensive research, the text's seventeen chapters consider Canadian industries across a broad spectrum, including political, academic, sport, sex trade, retail, and entrepreneurial work. Working Women in Canada is a relevant and in-depth look into the past, present, and future of women's responsibilities and professions in Canada. Undergraduate and graduate students in gender studies, labour studies, and sociology courses will benefit from this thorough and intersectional approach to the study of women's labour. Features includes tables, case studies, a glossary of key terms, and chapter introductions and conclusions to assist with student comprehension encourages further learning by concluding each chapter with discussion questions, a list of additional key readings, and an extensive reference list provides a broad portrait of women's work in Canada with contributions from over 20 scholars

This edited collection surveys and analyses new forms and expressions of conflict at work under capitalism. Using theoretical and empirical approaches it chapters demonstrate that there is an underlying historical continuity to current and new forms and expressions of conflict at work and that there is also a path dependency by country and culture. Although the strike is in decline in many countries, it is not so in all and different means of expressing and resolving collective grievances are used but not always as substitutes to the strike weapon.

"This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour"--Provided by publisher.

Almost 400 years ago philosophers John Locke and David Hume implicitly defined communication as a tool for the transmission of pure ideas, stating that the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace communication, organization behavior and culture, leadership, and conflict resolution. But what if this accepted model of communication was incomplete? Re-Making Communication at Work argues that the transmission model of communication needs to be replaced by a new approach to communication. Sostrin challenges the status quo by exposing the most common myths that inaccurately define successful communication at work. These misperceptions are replaced by a set of core principles that deliver a clear mandate for re-making communication at work. Sostrin not only provides the theoretical foundation for this new approach, but he uses a straightforward model and exercises that demonstrate how managers, students, and consultants can powerfully improve relationships, decision-making, and collaboration with a few lines and circles.

Surrounded by idiots at work? Fed up with a bad boss or lazy colleagues? Thomas Erikson, author of the runaway international bestseller Surrounded by Idiots, will help you handle them and get things done, the right way Why is good leadership so rare? Everyone has to manage up to some extent but frankly some bosses are worse than others. If you're being driven crazy by a micro-manager, frequently drown under your boss's unreasonable expectations or struggle with being handed out responsibilities but no authority international behavioural expert Thomas Erikson is here to help. Drawing on the simple four-colour system that made Surrounded by Idiots a global bestseller, Erikson shows how understanding your boss's behavioural tendencies as well as your own will lead to a more harmonious and productive workplace. He also sets out what characterises an exemplary leader type and how you can adapt your behaviour to model it. Because there are two sides to every coin, Erikson also looks at employees themselves and why some colleagues frequently underachieve and what you can do to change this. Written with Erikson's signature humour and warmth, Surrounded by Bad Bosses (and Lazy Employees) will help you deal with the most hopeless managers and employees you can imagine - and keep you entertained along the way.