Surrounded by idiots at work? Fed up with a bad boss or lazy colleagues? Thomas Erikson, author of the runaway international bestseller Surrounded by Idiots, will help you handle them and get things done, the right way Why is good leadership so rare? Everyone has to manage up to some extent but frankly some bosses are worse than others. If you're being driven crazy by a micro-manager, frequently drown under your boss's unreasonable expectations or struggle with being handed out responsibilities but no authority international behavioural expert Thomas Erikson is here to help. Drawing on the simple four-colour system that made Surrounded by Idiots a global bestseller, Erikson shows how understanding your boss's behavioural tendencies as well as your own will lead to a more harmonious and productive workplace. He also sets out what characterises an exemplary leader type and how you can adapt your behaviour to model it. Because there are two sides to every coin, Erikson also looks at employees themselves and why some colleagues frequently underachieve and what you can do to change this. Written with Erikson's signature humour and warmth, Surrounded by Bad Bosses (and Lazy Employees) will help you deal with the most hopeless managers and employees you can imagine - and keep you entertained along the way.

This book directly addresses the issues and problems that leaders face in today's business environment-and provides tangible and usable techniques to overcome these challenges. Millennial-generation managers and employees-those ages 18-35-have transformed business in America. More than any previous generation, they don't conform to the traditional ways of doing things. Rather than passively taking orders, Millennials thirst for engagement, expect to be part of a team, and need to be engaged in meaningful tasks. And they aren't as devoted to the corporation as much as they are to the product or service that's provided. This book guides readers-people in management positions or in any corporate setting-in embracing these key differences and nurturing their abilities to listen and empathize with coworkers, supervisors, and employees. Readers will also learn the best ways to encourage and motivate this unique generation in a way that is familiar to them and still serves to push them to work hard, improve, and grow. The book demonstrates how to lead and manage Millennials, explains how to motivate them, and describes how to help them develop professionally. It gives managers the tools and techniques to satisfy Millennials' need to advance rapidly in their careers-and explains how to become a supporter of this desire instead of appearing to stand in their way. Turning the traditional notion of business management on its head, it shows that taking a caring and humanistic approach to employees, coworkers, and colleagues leads to increased productivity, efficiency, and profitability. These same techniques that foster open communication and trust will help companies to create office cultures that encourage people to be self-motivated and minimize worker turnover. Offers information that benefits both managers of Millennial employees and Millennials themselves Provides proven techniques for overcoming the issues confronting managers and leaders-strategies that have worked successfully in the real world Presents case studies that document specific management and leadership issues or show how techniques or skills were applied to resolve the situation Teaches humanistic leadership and the benefit of valuing people Trains new managers on the leadership skills needed to instill the confidence that will enable them to immediately earn the trust and respect of their teams

Wounds Caused by Gossip Ministry has been empowered by kingdom of God to equips, train, inform, educate, that we may bring the body of Christ together as one in the spirit. It is time for the church of the living God to help restore our workplace, churches, families, and communities back to God. We live in a society that is flooded with gossip and conflicts. And we just ignore it, because we as people in general love to gossip and keep up conflicts in our world today. But what happen when gossip and conflict infiltrate the workplace and the church. We must realize the core of our problems that we are faced with today is gossip and conflicts that has effect many and cause them to be wounded. Many people can endure all kinds of physical affliction, but when our spirit is wounded and a wounded-spirited person is someone who has been hurt and bruised and/or damaged in their spirit - it can be very painful and hurtful. A wounded spirit comes as a result of a re-action to negative words, events, actions, or a violation of your person or rights - a re-action that crushes you, knocks you down and from which you cannot seem to rise. It crushes an area of your life - your spirit - which is quite devastating in how it affects us. It seems we cannot heal ourselves of a wounded spirit. We see our churches, workplace and even our political government has failed. When we as believers who believe in the power of God's Word we can put a stop to gossip and conflicts in our world today and bring about kingdom changes. We as a people must bring God back in our lives, workplace and our churches and align ourselves under the might hands of God. That why this ministry called "Wound Caused by Gossip ministry" has been orchestrate by God to impact and to transform attitudes that don't line up with the Word of God. It is time for us as a people to achieve our spiritual and natural goals by changing our environment in our workplace and our churches so we can see His will done in our lives as it is in heaven. Many people individual love this ministry. Many of them have gave their testimony how your books on gossip and conflict has cause me to change and be deliver from emotional wounds. In order for us to change we as leaders in workplace and those in the church must understand what is the problem that is hurting and eating away in the workplace and the church? When we understand that gossip and conflict is the basis problems we them must embrace these evil attitudes and find biblical answers to help us overcome these attitudes. Leaders must begin using strategy such as Leaders must begin using strategy such as seminars, workshops, and resources that will address issues of gossip and conflicts. "We must shine the light of God's Word and expose gossip and conflicts"

Named one of "22 new books...that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." - Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret-rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior-there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers-the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others-and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail-on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything-what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work-and building interpersonal resilience in the process.

When you take on responsibility for other people you need a framework to understand and address how they think, feel and behave. Facilitation provides that framework. It doesn't offer you proscriptive solutions; instead it uses, proven principles and practice to enable you to get the best out of each of the people with whom you are working. As a facilitator, you also need to be able to adapt your style and approach to the situation you are in. This requires good self-awareness and a solid understanding of your role and responsibilities. Once this is in place you can then start to facilitate teams, coach colleagues and train groups effectively. In Anthony Landale and Mica Douglas's The Fast Facilitator, the authors have established a format based around both the core skills that facilitators need to develop as well as the issues they will have to face at work. It is divided into three parts - Essential Facilitation, Groups and Team Facilitation and Creative Facilitation - offering material to suit all facilitators whatever their level of expertise. The manual will help you develop your own understanding of facilitation as well as providing interventions and activities that you can use with others. It includes: c Theoretical insights and models to help you understand the dynamics of people management; c Activities, exercises, games and practice sessions which managers or trainers can use with their groups to build skills around work issues; c Coaching ideas and techniques for managers who may want extra guidance when working one-to-one with team members; and c A wealth of techniques, reading sources, inspirational ideas and practical exercises for the facilitator's own self-development. The Fast Facilitator illustrates the competencies that practising facilitators need to develop and shows just how this distinctive approach can make a real difference to the way people operate and the outcomes that can be achieved in organizations.

"Reinventing the Information Technology Department" is both anecdotal and informal but deals with a subject which is of interest to chief information officers (CIOs) and IT Managers, addressing questions such as: how does the IT department keep pace with business change?; how do we provide stable and responsive IT platforms?; how do we add recognized value to the organization?; how do I reinvent my department?; how do I get onto the board?;This text offers an alternative view of the new roles of the in-house IT function and proposes a rethink about IT services within companies, suggesting a self-help approach to redefining/reinventing in-house IT for CIOs. The text explains that new modes of business thinking and operation are essential if a company is to succeed in the near future and in light of this, covers topics such as self-organizing systems, knowledge management, multi-stakeholder perspectives and empowerment initiatives in relation to the overall business and in particular the IT function Each chapter of this text contains implementation templates for readers to take themselves through the repositioning or re-engineering of the IT function and their own departments.

For some unknown reason, Peter Altschul was born totally blind. He grew up in a working-class town where, with the help of his persistent mother, he broke through barrier after barrier, determined to live a full life.

After attending a private school that initially turned him away-simply because he was blind-Peter details how he discovered his gift for music, eventually playing percussion in the orchestra, marching band, and jazz ensemble at Princeton University. But it was only after Peter graduated from college that it became evident he would need a guide dog. Heidi, a Weimaraner with a large repertoire of barks, howls, and grunts, would assist Peter for the next eight years through the halls of New England Conservatory, where he eventually obtained a master's degree in music composition. Peter relays how he blazed a unique professional trail while simultaneously overcoming obstacles; managed his uneasy relationship with music; and embraced his unexpected entrance into an unfamiliar and romantic world. He also provides an unforgettable glimpse into the wonderful ways his five guide dogs supported him on his journey from urban bachelorhood to the light of love.

"Breaking Barriers" shares a compelling account of one man's journey through life as he and each of his specially trained dogs learned to trust each other, ultimately melding into a smooth working team that tackled the world-together.

In order for students and graduates to get placement in the best companies, make the best impression and make the most of their time spent in the workplace, it is essential that they grasp and develop very quickly the basic soft skills that will allow them to be effective. Most people spend years learning by trial and error how to operate effectively in an office environment. Those key communication skills, dealing with office politics, core financial awareness, knowing how to put your case across and effective problem solving - the kind of skills and knowledge that is acquired gradually and sometimes painfully, through experience, books and the odd training course. Brilliant Workplace Skills for Students & Graduatesis a simply written manual that takes all of the key skills and subjects and sets out the very core essentials that everybody needs to know, in an easily absorbable format, accompanied by hundreds of tips and techniques that would normally only be acquired from years of experience. The individual student using this book will suddenly have a huge competitive advantage from an early stage of their working life. The book takes a topic per double page spread and distils the core information into easily readable chunks of text with tips and checklists to deliver the experience and knowledge that would normally take many months to accumulate.

'A text which will be valuable for architects and clients...much of practical value...well illustrated...Buy the book if you are involved in office design; it will set you on the path.' Building Design Tomorrow's Office is an ideal sourcebook for architects, interior designers, and others concerned with office interiors and the provision of good workplace facilities. The author summarizes the changing context of office work and identifies the important issues that facilities managers must consider and resolve when handling major physical revisions in the workplace. Laid out in an easy-to-read format, well-chosen case studies exemplify effective design choices.

After illustrating the global relevance of trust with his book "The Speed of Trust" by selling more than one million copies in twenty-two languages, Stephen M.R. Covey again illuminates the hidden power of trust to change lives and impact organizations in "Smart Trust." In a compelling and readable style, he and long-time business partner Greg Link share enlightening principles and anecdotes of people and organizations that are not only achieving unprecedented prosperity from high-trust relationships and cultures but--even more inspiring--also attaining elevated levels of energy and joy.
Find out why trusted people are more likely to get hired or promoted, get the best projects and bigger budgets, and are last to be laid off. This sea-changing book will forever shift your perspective as it reveals and validates, once and for all, the transformational power of trust. Reading "Smart Trust" will increase your probability of thriving in this increasingly unpredictable marketplace. The more unpredictable it becomes, the more your (and your organization's) sound judgment and ability to trust in this low-trust world will give you a tremendous competitive advantage--and the capacity to navigate the uncertainty low trust creates.

China has broadcast its message. Calling on Africa, Australia and South America for resources, on the West for support, and on the world for understanding, its role in the global hierarchy is established yet pivotal. But that communist blink in the Imperial eye should not deceive you. China has a well shod foot in the global door of capitalism.
Western politicians, financiers and consumers have allowed opportunistic strategies to dominate global trade for the ultimate benefit of China. Yet the driving forces behind China's border and expansionary controls are often misunderstood and not fully appreciated.
Mackinnon and Powell show how China is adapting its traditional values and practices to target strategic investments worldwide. Understanding China's very different approaches to problem solving permits an effective engagement with modern China as it seeks competitive advantage globally. The authors contend that both China and the West must acknowledge reciprocal and mutually beneficial obligations - if confrontation is to be averted.

Why do projects fail?The people who plan and execute major projects are often highly skilled and highly regarded. They are not obviously incompetent. Where a project uses external suppliers or contractors as a significant support to project delivery, the risk of a fundamental failure seems to escalate. Is this a failure of project management? A failure of procurement? A failure of both? Or are there other factors at play? This book aims to be a self-help manual. It will enable you to improve your personal and corporate performance. It will also help you ensure that the sub-system elements of a project, where there are 'interfaces' between systems that need to 'talk' to each other, will be effectively managed - with no nasty surprises. Buying and integrating advanced technologyRight First Time - Buying and integrating advanced technology for project success does not pretend to hold the key to a 'nirvana' of project delivery. Rather, it gets straight to the point about buying - and integrating - advanced technology. It recognises that integrating sub-systems is fertile ground for failure and that effective procurement is increasingly important in project delivery. The failure of one sub-system can undermine an entire project, and the integration of sub-components is all too often assumed to be a technical problem that 'technical people' will overcome. Few projects make integration a defined subset of the overall project plan, yet most will benefit from doing so. A project management playbookA management book rather than a technical book, Right First Time - Buying and integrating advanced technology for project success focuses on the difficult issue of sub-system integration in the context of third-party (supply) relationships. If you are responsible for project management and practical delivery, at senior or junior level, it provides lots of practical questions to help you work through the issues, acting as a catalyst for supplementary questions and lines of investigation, focusing on potential problem areas relevant to your own context. Powerful learning outcomes and self-reflective questions at the end of each chapter enable you to create key action points and assess your organisation's approach to improve project management governance and ensure you get it right first time. Project managers, procurement managers, business change managers, commercial managers, mobilisation/transition managers, product managers and contract managers will all find value in this comprehensive guide to managing sub-system integration for project success.

A legal scholar and sociologist, John Flood spent years observing a large law firm from the inside-much like an embedded journalist, but with the perspective of a researcher on the theory and practice of legal organizations. What he found and analyzed resulted in a study that has been cited by many scholars over the years as the ultimate account of the inner workings of a corporate law firm, including its relations with clients, employees, and the broader profession. Further, using four detailed case studies, he showed how the construction of legal information and problems depended heavily on the role and specialization of the lawyer and the power of the client. Now in its Second Edition, with updated references and account of the radical shifts in legal practice over the past few years in the U.S. and U.K., Flood's pathbreaking book continues to be a fascinating resource for scholars of the legal profession, as well as interested readers who want to see exposed the inner sanctum of private, big-money law practice. This edition also adds a new, reflective introduction by Lynn Mather, the SUNY Distinguished Service Professor at the University at Buffalo.

While much thought has been given to how business leaders and managers can obtain the most productivity from Millennials (Generation Y) and subsequent groups such as Generation Z, the true challenge is far more complex. The workforce of the near future will be a multigenerational one, featuring members from between four and six generations in one organizational setting. This situation is made even more complex and challenging with the effect of today's globalization, which has created worldwide hypercompetition in organizations that often involves members from multiple cultures who speak different languages. How to effectively handle such a diverse population is increasingly a key concern for organizations of all types and sizes. Global Applications of Multigenerational Management and Leadership in the Transcultural Era is a pivotal reference source that provides vital research on the application of applying numerous leadership styles to effectively navigate generational compromise. While highlighting topics such as consumer behavior, leadership management, and workforce diversity, this publication is ideally designed for business scholars, managers, executives, human resources professionals, recruitment agencies, students, business professionals, and international business leaders seeking current research on communication strategies and the most effective ways to handle a diverse workforce.

ITIL(R) 4 Direct, Plan and ImproveIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement - a must-have skillset practitioners should seek beyond Foundation level. DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement. An excellent supplement to any training courseITIL(R) 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL(R) 4 Direct, Plan and Improve module. The majority of this book is based on the AXELOS ITIL(R) 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner. Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers: Key concepts: Scope, key principles and methods; The role of governance, risk and compliance; Continual improvement; Organisational change management; Measurement and reporting; Value streams and practices; and Exam preparation. A useful tool throughout your careerIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam. The essential link between your ITIL qualification and the real world - buy this book today!ITIL(R) is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

In an age of economic turmoil, business failure, and downsizing, simply being good at your job is no longer good enough. To weather the storm and emerge as a survivor it is vital to be a key contributor within your organization-to be someone who is considered indispensable.

The Organization Survivor model is a practical tool based on hundreds of surveys of hiring managers and survivors of downsizing, conducted in companies ranging from Fortune 100 to small entrepreneurial start-ups. Here is a blueprint for individual survival and ultimate success inside the new organization. Learn how to survive downsizing and keep your job while thousands of other talented individuals are losing theirs. Assess and sharpen your organization "survival skills" and put yourself in the forefront of key contributors within your organization. Multiply your personal power by perfecting two key "survival instincts" that lay the groundwork for high-performance. Stock your survival toolkit with the four critical "survival skills" that will make you indispensable to your company. Create a foolproof plan to ensure your survivability and establish your reputation as a key performer in your organization. Don't leave your future to chance

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(R) to accomplish their tasks while making the necessary adaptations as per their organisation's needs. Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented. Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.

Imagine if you were there, taking notes, as a small pizza joint became one of the most successful restaurants in the world. The Domino's Story will help you understand and adopt the competitive strategies, workplace culture, and business practices that made the iconic pizza chain the innovative restaurant and e-commerce leader it is today. As one of the most technologically advanced fast-food chains in the market, Domino's has cemented their reputation for innovation, paved in industry-leading profits. In February 2018, according to Ad Age, Domino's unseated Pizza Hut to become the largest pizza seller worldwide in terms of sales. Rather than just tampering with a recipe that was working, they decided to think outside of the pizza box by creating digital tools that emphasized convenience and put the customer first. For the first time, the adaptable strategies behind the rise and dominance of Domino's are outlined in these pages. Through the story of the Domino's, you'll learn: How to create meaningful innovation without changing the core of the product that people already love. How to recognize and take advantage of unique opportunities to alleviate your customers' pain points. How to grow a company by taking a holistic approach to the business. And, the importance of delivering a quality experience that will keep customers calling for more.