This book explores and progresses the concept of negotiation as a means of describing and explaining individuals' learning in work. It challenges the undertheorised and generic use of the concept in contemporary work-learning research where the concept of negotiation is most often deployed as a taken for granted synonym for interaction, co-participation and collaboration and, hence, used to unproblematically account for workers' learning as engagement in social activity. Through a focus on workers' personal practice and based on extensive longitudinal empirical research, the book advances a conceptual framework, The Three Dimensions of Negotiation, to propose a more rigorous and work-learning specific understanding of the concept of negotiation. This framework enables workers' personal work practices and their contributions to the personal, organisational and occupational changes that evidence learning to be viewed as negotiations enacted and managed, within contexts that are in turn sets of premediate and concurrent negotiations that frame the transformations on and from which on-going negotiations of learning and practice ensue. The book does not seek to supplant understandings of the rich and valuable concept of negotiation. Rather, it seeks to develop and promote a more explicit use of the concept as a socio-personal learning concept at the same time as it opens alternative perspectives on its deployment as a metaphor for individual's learning in work.

This guide will prove an indispensible tool for conceptualizing, developing and monitoring training methods in today's automated office. It provides a detailed discussion of the evolution of automated office systems and examines the various training techniques in use today. Special attention is given to managing human resources in the training process and to problems involved in teaching people to use highly technical and complex equipment effectively. Such topics as utilizing equipment fully, the use of outside specialists and consultants, conducting training needs analysis, cost-benefit analysis, keeping up with new technology, and tackling user resistance are covered. A highly detailed table of contents, glossary and general subject index facilitate quick, easy reference.

Reinvent your organization for the hybrid age. Hybrid work is here to stay-but what will it look like at your company? If your organization is holding on to inflexible, pre-pandemic policies about where-and when-your people work, it may be risking a mass exodus of talent. Designing a hybrid workplace that furthers your business goals while staying true to your culture requires balancing experimentation with rigorous planning. Hybrid Workplace: The Insights You Need from Harvard Business Review will help you adopt the best technological, cultural, and new management practices to seize the benefits and avoid the pitfalls of the hybrid age. Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues-blockchain, cybersecurity, AI, and more-each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas-and prepare you and your company for the future.

Essential reading for building owners, facilities managers, architects and surveyors, this book will also prove useful on business management and facilities management courses, and for those studying architecture, surveying and real estate management.

That maternity staff are under pressure, with many leaving their jobs each year, is well known. Personal sacrifices, long working hours, lack of resources and an overstretched system take their toll, and occasionally staff are involved in traumatic and emotionally difficult situations. Many tolerate these conditions in the service of doing a job they love, but what happens to their mental health over time? Nurturing Maternity Staff explains how the system and individuals within it relate to each other, highlighting both the vital role compassionate leadership has in creating psychologically safe working environments, as well as tools individuals can use to optimise their own mental wellbeing. Let's dare to dream maternity services could be different.

In 1979, Suzanne C. Kobasa propounded her theory of "hardiness" where she hypothesized her 3Cs: Commitment, Control, and Challenge, as the basic ingredients of hardiness that make an individual stress resilient. She was one of the early researchers who paid attention to personality features and illustrated that individuals who experience high level of stress without mental and physical illness have a different personality from those who become ill in stressful conditions. In current times, the discourse has enjoyed a sustained scholarly interest but there is hardly any study on the corporate professionals or the Indian context. Since the early 1990s, India has joined the corporate world and has been a fast-developing country. This changed state of affairs provides a broader scope of study on hardy personality in coping with stress in the Indian context. This book examines the efficacy of hardiness on the Indian corporate professionals in the post-globalization scenario. It endeavours to situate Kobasa's foundational theorisation along with those offered by other scholars in the context of the contemporary life situations with a focus on India. It presents a hypothesis that in the Indian context, culture could be looked upon as yet another basic component of hardiness. Culture and Resilience at Work offers an assessment of the significant contribution of Indian culture as one of the major contributing components in enhancing hardiness in corporate professionals. It will be of interest to researchers, academics, professionals, and students in the fields of stress management, human resource management, social psychology, culture studies, and organizational behaviour.

Throughout the last decade, the 'gig economy' has emerged as one of the most significant developments in the world of work. As a novel, hyper-flexible form of labour, gig work features a uniquely fragmented working arrangement wherein independent workers partner with digital platform organisations to provide a range of on-demand services to customers. Work in the Gig Economy: A Research Overview provides a concise overview to the key themes and debate that encompass the gig economy literature. It covers five core themes: an introduction to gig work; classification issues; the role of technology; the experiences of gig workers; and the future of gig work. As an emerging and diverse research field, contributions stem from an array of perspectives including psychology, sociology, human resource management, legal studies, and technology management. The chapters synthesise the most prominent insights into this emerging field, key thinking on the complex relationships and conditions found in gig work, and the most significant issues to be addressed as the gig economy continues to develop. A critical introduction for students, scholars and reflective professionals and policymakers, this book provides much needed direction through the rapidly growing and expansive body of research on work in the gig economy.

The key to career success and job satisfaction are effective working relationships. This book will help you to understand why relationships matter so much, what is happening when they go wrong and the different skills you need in different working environments. It will provide you with the tools and techniques required to make your relationships great, whether you are working in an office, working virtually, or blending both.

This is a book for the administrator who has little time for the details of systems integration, but who requires an overview of technologies as well as an appreciation of their impact on staff. While the volume presumes some knowledge of systems in general, it is written so as to be understood by the non-specialist. Many avenues exist for systems integration. These are explored in depth in chapters on distributed information and communications. Thorough examination of network architectures, micro-to-mainframe links, PABX systems, and local area networks will give the reader a solid foundation for informed decision-making.

Draws on the author's extensive career in professional services, as well as interviews with nearly forty Asian-Australian partners in Big 4 firms to bring life to the topics and themes of the book Provides research-backed recommendations for aspiring cultural leaders can take to accelerate their career progression, as well as a roadmap of what companies should do to increase their leadership cultural diversity Written in an accessible style for practitioners and organisations, with end-of-chapter summaries and questions to guide personal reflection and change Well-endorsed by academics from NIODA and INSEAD, as well as business professionals from PWC and King & Wood Mallesons

Managing Workplace Diversity, Equity, and Inclusion bridges the gap between social science theory and research and the practical concerns of those working in diversity, equity, and inclusion by presenting an applied psychological perspective. Using foundational ideas in the field of diversity, equity, and inclusion as well as concepts in the social sciences, this book provides a set of cognitive tools for dealing with situations related to workplace diversity and applies both classic theories and new ideas to topics such as United States employment law, teamwork, gender, race and ethnicity, sexual orientation, and other areas. Each chapter includes engaging scenarios and real-world applications to stimulate learning and help students conceptualize and contextualize diversity in the workplace. Intended for upper-level undergraduates as well as graduate students, this textbook brings together foundational theories with research-based and practical, real-world applications to build a strong understanding of managing diversity, equity, and inclusion in the workplace. Coming soon, this text will have its own companion website, which has been designed to give students and instructors a comprehensive look into Workplace Diversity, Equity, and Inclusion, offering case studies, practical applications, tests, and essay questions.

* Written in an easy to read, engaging style, it provides insights into how organisations can implement total inclusivity and that works as a community * Comes with a website which adds interesting dynamic to the print content * Provides reflective and other practice-based exercises for real world application

Praise for the Power of One. Every leader is focused on how to embrace the significant shifts happening in the workplace and in society at large, which are impacting the future of work and the way we connect. The challenge is to find the best path forward. The key to understanding how to tap into your own individual power and influence is through Natasha's framework: civility, candor, courage, and consciousness. One person CAN make a difference in all aspects of their life, and Natasha provides a helpful guide, through powerful examples, to show you the path to embracing your incredible Power of One. Marla Kaplowitz, 4A's, President & CEO The Power of One: Leading with Civility, Candor, and Courage is a journey of personal power and intentional influence. A better world, workplace, and community begins with you. You are the "it" factor. You have the power to use your everyday words and actions to influence extraordinary change in the workplace and beyond. It only takes ONE to make a difference. COVID-19, #MeToo, George Floyd-the events and movements of recent years have left us all with a hunger for positive change in every aspect of our lives. Yet most of us think we're powerless to affect change. This book was written to combat that lie. Within these pages, you'll find out the truth about who you are, what you have to offer, and how you can cultivate the power within you to create a new, positive dynamic in your home, office, neighborhood, and the world. Through powerful storytelling, Natasha Bowman provides meaningful and practical examples of how to build a life marked by civility, candor, and courage, as well as how to lead and develop cultures in which those virtues are on full display. You'll learn how to shape power dynamics that are inclusive and diverse as you become an advocate for true equity. Most importantly, you'll discover how to change lives for the better-starting with your own. Natasha Bowman is an expert in workplace equity and is recognized as a 2020 Top 30 Global Guru for Management. With her consulting firm, Performance ReNEW, she works with high-profile companies and organizations to gear them up for inclusive success in today's diverse and demanding world.

The workplace is not immune to the problems, pressures, and challenges presented by experiences of loss and trauma and the grief reactions they produce. This clearly written, well-crafted book offers important insights and understanding to help us appreciate the difficulties involved and prepare ourselves for dealing with such demanding situations when they arise. People's experiences of loss and trauma are, of course, not left at the factory gate or the office door. Nor are loss and traumatic events absent from the workplace itself. Loss, grief, and trauma are very much a part of life - and that includes working life. Executives, managers, human resource professionals, and employee assistance staff need to have at least a basic understanding of how loss, grief, and trauma affect people in the workplace. This book provides that foundation of understanding and offers guidance on how to find out more about these vitally important workplace issues.The text provides a valuable blend of theory and practice that will be of interest to those involved in management, human resources, and organizational studies as well as those interested in the social scientific study of loss, grief, and trauma - and, of course, to those involved in the helping professions. It is essential reading for anyone concerned with making the workplace a more humane and effective environment, or anyone wishing to develop an understanding of the complexities of loss, grief, and trauma in our lives.

Exam Board: SQA Level: Higher Subject: Administration & IT First Teaching: August 2018 First Exam: May 2019 Get your best grade with comprehensive course notes and advice from Scotland's top experts, fully updated for the latest changes to SQA Higher assessment. How to Pass Higher Administration & IT Second Edition contains all the advice and support you need to revise successfully for your Higher exam. It combines an overview of the course syllabus with advice from top experts on how to improve exam performance, so you have the best chance of success. - Revise confidently with up-to-date guidance tailored to the latest SQA assessment changes - Refresh your knowledge with comprehensive, tailored subject notes - Prepare for the exam with top tips and hints on revision techniques - Get your best grade with advice on how to gain those vital extra marks

* Written in an easy to read, engaging style, it provides insights into how organisations can implement total inclusivity and that works as a community * Comes with a website which adds interesting dynamic to the print content * Provides reflective and other practice-based exercises for real world application

This book provides thoughtful insights into the development in work, organisations and employment relations in the last 50 years. In a semi-autobiographical approach, the author reflects on important contributions by other scholars, practitioners, and policy makers to work and employment relations. The book covers a variety of themes which have been the subject of research undertaken by the author over his career and explores these themes over a period of time with examples drawn from various countries. It also emphasises that countries and regions cannot be understood in isolation from each other. The author seeks to convey the importance of crossing disciplinary boundaries in the social sciences in order to interpret changes in work, organisations and employment relations. Drawing on the author's rich experience and research, the book is engaging and accessible to anyone who wishes to learn more about the rapidly changing workplace and employment relations.

A timely resource for Black professionals on how to rise to the top of their organizations or industries and, just as importantly, to stay there. Black Faces in High Places is the essential guide for Black professionals who are moving up through their organizations or industries but need a roadmap for how to get to the top and stay there. It highlights the experiences of other Black faces in high places who were able to navigate various crossroads, reach the top, and stay there, including insights from President Barack and First Lady Michelle Obama, Oprah Winfrey, Cathy Hughes, Bob Johnson, Ursula Burns, David Steward, Angela Glover Blackwell, Ken Chenault, Senator Cory Booker, Geoffrey Canada, and others. This groundbreaking book: Provides a lens into the careers of other prominent figures, across several industries and sectors. Identifies the 10 strategic actions successful Black leaders and executives must take. Empowers readers with models and steps to follow these 10 strategic actions on their own journeys to becoming a prominent leader. Outlines the unique challenges that come with a leadership role and how to overcome them. Walks readers through the changes in mindset, skillset, and toolset required to travel along the success path while helping others at every step along the way.