101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics supervisors must sometimes discuss with their employees. Top human resources author Paul Falcone?offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees that help sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks you through some of the most common and most serious employee problems you are likely to encounter. In 101 Tough Conversations to Have with Employees, Falcone covers topics including: substandard performance reviews, progressive disciplinary warnings and termination meetings, FMLA abuse and ADA accomodations, wage and hour challenges, team turnarounds, compensation conflicts, and more. This handy guide helps you treat their people with dignity and respect, focusing not just on what to say but also on how to say it. It provides proven techniques you can use to protect yourself and your organizations-and get the very best from your people.

'An adventure into the very human science of making breakthroughs together.' - Charles Duhigg, Pulitzer Prize-winning journalist and author of The Power of Habit The best groups are more than the sum of their parts - but why does teamwork so often fail to fulfill this promise? Award-winning entrepreneur and journalist Shane Snow takes us on an extraordinary tour of the hidden science of team dynamics, revealing the counterintuitive reasons that some groups break out while far too many break down. Examining history-making groups like the Wu Tang Clan and the Russian national hockey side alongside teams whose failures have had lasting impact, Snow reveals the answers, and what the rest of us can learn from the rare teams that do the impossible together. In this stimulating, pacey adventure through history, neuroscience, psychology, sports and business, Snow explores the secrets of the best teams the world has to offer. You'll discover: - How ragtag teams - from soccer clubs to startups to gangs of pirates - beat the odds throughout history - Why DaimlerChrysler flopped while the Wu-Tang Clan succeeded, and the surprising factor behind most failed mergers, marriages, and partnerships - What the Wright Brothers' daily arguments can teach us about group problem solving - The true stories of pioneering women in law enforcement, unlikely civil rights collaborators, and underdog armies that did the incredible together - The team players behind great social movements in history, and the science of becoming open-minded. Provocative and entertaining, Dream Teams is a landmark work that will change the way we think about progress and collaboration.

TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork provides the insight of leading experts to assist in the execution of Training Within Industry (TWI)-the game-changing business tool. Presented as a series of case studies from a range of corporations with a variety of products and needs, it illustrates the rebirth of TWI programs in the United States. Demonstrating how TWI can benefit any and all organizations regardless of industry, the book details the specific activities decision-makers need to accomplish to successfully incorporate TWI into the business culture-including the Ten Points for Implementing and Sustaining the TWI "J" Programs. The case studies describe the use of TWI Programs at some of the world's leading companies, including: IBM Herman Miller Ben & Jerry's Homemade Ice Cream Green Mountain Coffee Roasters US Synthetic Born in the 1940s, and used to support the US military during World War II, TWI Programs later became the unrecognized yet powerful tools of the Toyota Production System. Imparting the fundamental skills that are useful across any field, the TWI programs described in this book are so fundamentally sound that using them to any degree will improve performance. Strict adherence will all but guarantee efficient work flow, higher employee morale, and an improved sense of cohesiveness among your employees.

Wall Street Journal Bestseller Develop and expand your innate leadership abilities through daily exercises and challenges designed to help you grow into the leader you want to be and prepare you for the job you were made to have. A recent Harvard Business Review article outlining a study of over 17,000 leaders found that although, on average, people begin to supervise others at age 30, most do not start to receive formal leadership training until their forties. In addition to serving as a U.S. Army airborne, infantry, and ranger-qualified officer, Patrick Leddin has founded successful businesses and trained thousands of leaders. In The Five-Week Leadership Challenge, Leddin shows you how to quickly build standout leadership skills so that when the next opportunity comes along, you're the only person for the job. In this book, you will find: 35 daily challenges designed to quickly develop standout leadership skills, Leadership habits you can practice regularly that get you noticed-and promoted, based on Leddin's experience training and consulting thousands of leaders all over the world, And encouragement to share your completion of the leadership challenge on social media to exponentially expand your networking opportunities, and receive bonus content and access to additional author tools. Don't wait for training that doesn't come until it's too late. The Five-Week Leadership Challenge is an invaluable guide to help any aspiring leader begin a daily practice of exercises and challenges designed to develop and grow your leadership ability as quickly as possible.

Expert Humans: Critical Leadership Skills for a Disrupted World examines the critical leadership concepts of Altruism, Compassion and Empathy (ACE) and their application to the great disruptors of today: sustainability, global health, inequality, digital transformation and erosion of trust - from social, historical and psychological perspectives - to support the development of more human workplaces and a better world. The book investigates these ACE behaviours and attributes in depth to show how they can strengthen existing leadership capability. With more ACE leaders in the field the challenges of our disrupted world can be better addressed, and by so doing, create more human workplaces and a more humane society for now and for the future. Drawing on data from the social sciences, close human observation, stories of working people and mini-case studies from around the world - Expert Humans encourages the reader to adopt a more human - and effective - way of living, working and being. This book is intended as a gentle provocation to leaders of small, medium and large organisations, as well as to human resources and organisational development professionals - to help change the nature of what it takes to be a leader, for good.

In the modern age of remote working and flexible work hours, why have most office spaces remained relatively unchanged for decades? In Where is My Office?, Chris Kane draws upon his extensive knowledge and experience in commercial property to investigate the new-found significance of innovative corporate real estate thinking in the modern workplace. With the rise of agile working, hot-desking and new technological innovations, the traditional office space no longer serves the needs of the modern workforce. With a foreword from Mark Thompson, CEO of The New York Times, this fascinating book highlights the bold new solutions to workplace practices which have the potential to invigorate employee productivity while simultaneously trimming excess costs. Chris poses his ground-breaking 'Smart Value' formula which underpinned the success of his redevelopment of the property portfolio of the BBC, and which can be adapted to enact meaningful and lasting organizational change in any business. This formula is supported through in-depth case studies from Chris's prestigious career, while interviews with prolific industry insiders such as Ronen Journo, SVP of WeWork and Mark Dixon, founder of Regus, provide fascinating insights into the ground-breaking strategies that are transforming the commercial property sector. Where is My Office? is a must-read for any business leader looking to revitalise their workplace and develop a greater understanding of the beneficial impacts that innovative workplace strategies can have upon their organization's success.

Work, so fundamental to well-being, has its darker and more costly side. Work can adversely affect our health, well beyond the usual counts of injuries that we think of as 'occupational health'. The ways in which work is organized - its pace and intensity, degree of control over the work process, sense of justice, and employment security, among other things - can be as toxic to the health of workers as the chemicals in the air. These work characteristics can be detrimental not only to mental well-being but to physical health. Scientists refer to these features of work as 'hazards' of the 'psychosocial' work environment. One key pathway from the work environment to illness is through the mechanism of stress; thus we speak of 'stressors' in the work environment, or 'work stress'. This is in contrast to the popular psychological understandings of 'stress', which locate many of the problems with the individual rather than the environment. In this book we advance a social environmental understanding of the workplace and health. The book addresses this topic in three parts: the important changes taking place in the world of work in the context of the global economy (Part I); scientific findings on the effects of particular forms of work organization and work stressors on employees' health, 'unhealthy work' as a major public health problem, and estimates of costs to employers and society (Part II); and, case studies and various approaches to improve working conditions, prevent disease, and improve health (Part III).

Assertiveness at Work tackles the realities of modern business life the uncomfortable situations that can arise with flatter structures, tough workloads, demanding hours, and the need to exert influence across traditional boundaries. In these situations, successful people need assertiveness in order to achieve their goals.Whether you are a line manager, project leader, specialist, or key member of a team, this book gives practical guidance for developing your own natural assertiveness to benefit both yourself and your organisation.About the AuthorsKen and Kate Back have specialised in assertiveness training for more than twenty years. In this practical book, Ken and Kate have brought together their experiences in training thousands of people to be more assertive at work. In addition to books, they have written many articles, advised on and produced videos and appeared on television programmes about assertiveness. They have made a significant contribution to the development and spread of assertiveness training both in the UK and overseas.Ken and Kate can be contacted via their website kenandkateback.com.

Manufacturing and service related businesses are heavily dependent on office and administrative processes, which can add up to 60 percent to all the costs associated with meeting customer demand. Applying lean techniques to the office must begin with a new definition of waste, backed by a set of techniques designed to eliminate waste and streamline nonvalue-adding activities. In Creating the Ultimate Lean Office, the definition of waste in the office goes one step further than the lean manufacturing definition, because any office activity that adds value or is necessary to perpetuate the business is considered waste, if it is still manually performed when it can be cost-effectively automated. The technique employed to eliminate this waste of manually performing required activities is referred to as "administration automation," It permits users to design processes to meet the needs of their environments, which are then automated without, in the majority of cases, changing source code. This book, in the hands of a business process improvement team applying due diligence, can create a lean office that can compete vigorously against the best organizations in the world.

In these tumultuous times, as workplaces across the nation struggle to become truly inclusive, women of color need frank talk and honest advice on how to deal with microaggressions, how to heal from racialized trauma, how to find relief from invisible workplace burdens. In Right Within, Harts offers essential self-help guidance for readers to learn to steady themselves, steer their outlook, and find much-needed joy at work. Filled with Harts's signature wit and warmth, Right Within offers strategies for women of color to build confidence, banish imposter syndrome, and move beyond past triggers they may not even know still cause pain. She encourages women of color to advocate for themselves effectively, and also helps reframe the challenges they face, to refocus past career disappointments into opportunities to move forward. Harts not only shares stories and wisdom gained from her personal journey, but she includes advice from therapists and faith leaders on a full range of ways to heal. Through her company The Memo, Minda Harts has worked with Fortune 500 companies to offer guidance and support for women of color on the rise. Here, through action points and clear-eyed coaching, Harts offers the roadmap to summoning hidden reserves of strength and courage. The path ahead can require hard internal work, but it's worth it if this enables readers to breathe freer and feel more like themselves at work. And in the end, Right Within will help women of color strengthen their voices and resolve across corporate America, ensuring that we can all, finally, rise together.

Emerald Studies In Finance, Insurance, And Risk Management 7 explores how AI and Automation enhance the basic functions of human resource management. The traditional framework of Human Resource Management (HRM) primarily consists of four functions: Human Resource Planning, Recruitment and Selection, Training and Development and Performance Management Systems which help businesses in hiring, motivating and retaining employees. The introduction of Artificial Intelligence (AI) has changed all of these aspects. This second volume in The Adoption and Effect of Artificial Intelligence on Human Resources Management Series reflects upon: the accuracy of using AI to nominate candidates; the change readiness of employees; impacts and challenges on HRM practices; effects on upskilling; and the effects of the pandemic; concluding with an overall state of industry trends. This book is ideal for HR managers, senior managers, researchers, and students planning a career in this field.

Information Risk and Security explains the complex and diverse sources of risk for any organization and provides clear guidance and strategies to address these threats before they happen, and to investigate them, if and when they do. Edward Wilding focuses particularly on internal IT risk, workplace crime, and the preservation of evidence, because it is these areas that are generally so mismanaged. There is advice on: c preventing computer fraud, IP theft and systems sabotage c adopting control and security measures that do not hinder business operations but which effectively block criminal access and misuse c securing information - in both electronic and hard copy form c understanding and countering the techniques by which employees are subverted or entrapped into giving access to systems and processes c dealing with catastrophic risk c best-practice for monitoring and securing office and wireless networks c responding to attempted extortion and malicious information leaks c conducting covert operations and forensic investigations c securing evidence where computer misuse occurs and presenting this evidence in court and much more. The author's clear and informative style mixes numerous case studies with practical, down-to-earth and easily implemented advice to help everyone with responsibility for this threat to manage it effectively. This is an essential guide for risk and security managers, computer auditors, investigators, IT managers, line managers and non-technical experts; all those who need to understand the threat to workplace computers and information systems.

A book on DEI in the workplace that speaks not only to executives but to employees at all levels of a company, by award-winning diversity consultant Risha Grant. DEI consultant and corporate speaker, Risha Grant, shares her practice of learning how to welcome and embrace people’s full humanity, without BS, full stop. What’s BS? It’s bullshit for sure, but more specifically it’s the powerful and often invisible belief systems we’ve been steeped in since birth—the judgment and bias we carry with us that impact our own lives and the many others we encounter every day. Risha teaches us about the inner work and the outer work we need to do to dismantle our “biasphere,” and change how we see ourselves and how we interact with others. The more people are willing to acknowledge and address the biases inherent in their belief systems, the more those biases will dissipate and the better our work environments will become. Readers will learn how to: – Recognize when your BS manifests as “isms” and phobias that follow you to work – Cure scarcity mentality, a damaging byproduct of fear – Validate other people’s experiences – Become a real ally – Engage in micro efforts that can effect change on a macro level – Create an environment that fosters a sense of belonging for everybody; that is, “get in where you fit in” – Abolish groupthink and create space for diverse ideas – Design explicit feedback channels – Generate truly inclusive policies that people can trust – Spot and stop bullying (it doesn’t always look the way you think it does) – Understand that equality isn’t equity; the difference leads to everyone getting what they need

The Distributed Workplace provides in one volume essential information on sustainable work environments which will be invaluable to those developing workplace strategies for end-user organizations as well as suppliers of office buildings, information and communications technologies and building operation services. Municipal authorities and other organizations concerned with sustainable development and sustainable workplaces will also benefit from this book.

eBook available with sample pages: 020361657X

When you take on responsibility for other people you need a framework to understand and address how they think, feel and behave. Facilitation provides that framework. It doesn't offer you proscriptive solutions; instead it uses, proven principles and practice to enable you to get the best out of each of the people with whom you are working. As a facilitator, you also need to be able to adapt your style and approach to the situation you are in. This requires good self-awareness and a solid understanding of your role and responsibilities. Once this is in place you can then start to facilitate teams, coach colleagues and train groups effectively. In Anthony Landale and Mica Douglas's The Fast Facilitator, the authors have established a format based around both the core skills that facilitators need to develop as well as the issues they will have to face at work. It is divided into three parts - Essential Facilitation, Groups and Team Facilitation and Creative Facilitation - offering material to suit all facilitators whatever their level of expertise. The manual will help you develop your own understanding of facilitation as well as providing interventions and activities that you can use with others. It includes: c Theoretical insights and models to help you understand the dynamics of people management; c Activities, exercises, games and practice sessions which managers or trainers can use with their groups to build skills around work issues; c Coaching ideas and techniques for managers who may want extra guidance when working one-to-one with team members; and c A wealth of techniques, reading sources, inspirational ideas and practical exercises for the facilitator's own self-development. The Fast Facilitator illustrates the competencies that practising facilitators need to develop and shows just how this distinctive approach can make a real difference to the way people operate and the outcomes that can be achieved in organizations.

Exclusion is the process by which some people are out-grouped, or the state experienced by those alienated and/or marginalised. Lived Experiences of Exclusion in the Workplace shares the emotional expressions of those who have faced alienation and marginalisation - from subtle to traumatic. Their stories reveal an abundance of factors which lead to exclusion and offer insights for the reader into instances of systemic-, organisational- and personal exclusion, as well as providing guidance on how to trigger belonging and inclusion through various, often simple measures. The presence of greater diversity in our organisations, as well as growing demands for equity, inclusion and social justice, compel us to address stumbling blocks. These findings collectively place remedial responsibilities in the hands of institutions, organisations, leaders, managers and employees who form the powerful/privileged in-group, as well as those who are excluded.

Women are still underrepresented as public-sector organizational leaders, despite comprising half of the United States public-sector workforce. To explore the factors driving gender imbalance, this Element employs a problem-driven approach to examine gender imbalance in local government management. We use multiple methods, inductive and deductive research, and different theoretical frames for exploring why so few women are city or county managers. Our interviews, resume analysis and secondary data analysis suggesting that women in local government management face a complex puzzle of gendered experiences, career paths and appointment circumstances that lend insights into gender imbalanced leadership in this domain.

A sound succession plan will minimise the risk of disruption (or even disaster!) during times of change within an organisation. However, implementing a well-designed succession management system, is easier said than done. It calls for a comprehensive understanding of the practice of succession planning, particularly within the context of South Africa’s BEEE and employment equity policies.

Succession Management was written especially for the South Africa workplace and is the most comprehensive resource on succession planning available locally.

In it, readers will find step-by-step guides, checklists and case studies on how to:

• Understand the Why of Succession Management? • Building a business case for succession • How Will You Get There: Succession Management Process • Succeeding at Succession Management • Managing Successor Transition into Vacant Roles • Success Measures and Metrics • And more!

This is an indispensable book for every CEO, board member, HR executive and talent manager!

Ashnie Muthusamy is presently the Group Talent Manager for Sun International. She has an educational background in Psychology, HR and Leadership. For the last 20 years she has worked in various Group roles working with Talent Management. Her present portfolio includes Strategic Resourcing, Psychometric Assessment, Job Architecture; Performance Management, Succession Management, EVP among other HR responsibilities.

Become a Talent Talker!

Great people developers take an interest in others, they recognize that they didn’t get to where they are on their own, and they want to “pay forward” the time that others have invested in them. Helping others unlock their talent and potential is an enormously rewarding activity, and it doesn’t take very much time, just the right attitude. If you look back on your own career and recognize a talent talker in your past, you owe it to them to become one yourself. If you don’t see a talent talker in your past, you need to look harder, because no one can make it on their own.

Getting managers to have development conversations is one of the most important drivers of unlocking talent and potential in your organisation. This book, and the TalentTalker.com application, makes it easy for any manager to sit down and have a development conversation.

Those conversations can be about improving performance, managing a career, developing leadership skills or formulating and executing new business strategies. Talking connects people, people who feel connected are more engaged, engaged people deliver exceptional results.

Yolanda Lacoma, holds a Master’s degrees in Psychology and European Studies and a postgraduate course in Education. Prior to starting her consulting practice Yolanda was a professor at the University of Aberdeen, Scotland where she developed and delivered a variety of executive development programs. After moving to the United States in 1997, she founded PeopleTree Group and is currently the CEO.

Martin Sutherland is the Global Director of PeopleTree Talent Analytics International. He is a founder member of the company, launched in 1998. He has 23 years of professional consulting experience in the ICT, Energy and Power, Financial Services & Banking, Transport, Retail and Manufacturing sectors.

Choosing the right people to carry out a project is essential to its success, and when multiple projects are combined into a complex program, the human aspect becomes even more important. Project and Program Management: A Competency-Based Approach, Fifth Edition balances a complete account of the technical aspects of project and program management with a practical approach to understanding and developing the core competencies required to accomplish desired goals. On the technical side, this book is a complete introduction to predicting costs, setting schedules, and assessing risks. On the human side, it sheds new light on how to mold different personality types into a team, how to motivate the team's members, and how to produce extraordinary results. The author details the blocking and tackling of the program management approach, describing the best way to define, organize, and schedule the work to be done, while identifying risks and controlling costs throughout the process.This fifth edition has been significantly revised, with every chapter updated. The volume considers the magnitude of recent social, political, and technological changes. Included are insights from numerous students who bring to the forefront their current real-world practices from their individual businesses, industries, and disciplines.

This book is a timely reminder to ergonomists and others that the social environment can be as important as the physical in determining levels of well-being and productivity - Ergonomics Abstracts

Emotional Intelligence is a complete guidebook to help you leverage your EQ for greater professional and personal success.

Research now shows that people with higher levels of emotional intelligence generally have:

• Greater job satisfaction
• A better chance of getting promoted
• A bigger salary
• A higher standard of living
• Fewer family conflicts
• A stronger immune system
• A lower chance of developing cardiovascular disorders, and
• A more fulfilled life!

Written especially for the South African workplace, this newly updated edition will show you to improve and develop your emotional intelligence by focusing on these aspects of EQ:

• Self-awareness
• Self- regard
• Assertiveness
• Empathy
• Interpersonal relations
• Problem- solving
• Impulse control
• Stress tolerance
• Flexibility
• Optimism
• And more!

Throughout the book, you will find practical tips, exercises, and case studies to help you develop your emotional intelligence. Now is your chance to open the door to a better life!

Annette Prins a senior counselling psychologist, involves herself with developing human capital. As CEO and co-owner of the company Talent and Wellness Management, she developed and presented an array of workshops in the people skills arena, for the corporate and tertiary sectors. She specialises in stress management, anxiety and mood disorders and trauma counselling.

Eugene van Niekerk has taught psychology at both under-graduate and post-graduate level. His academic background is also complimented by work as psychotherapist and corporate consultant. Eugene’s interests include, amongst others: emotional intelligence; mind-body medicine; mental health in an information society; how affective neuroscience is able to improve individual and organisational performance.

As consultant Annette Weyers has been part of the wellness industry for fifteen years. She was co-founder of the Centre for Talent and Wellness Management an organisation that offered professional services to develop human talent and promote wellness. Services to employees included support and interventions through counseling, coaching, inspirational talks and workshops. "

Engaging with some of the most debated topics in contemporary organizations, Health at Work: Critical Perspectives presents a critical, contingent view of the healthy employee and the very notion of organizational health. Drawing on expressions such as 'blowing a fuse', 'cracking under pressure' or 'health MOT', this book suggests that meanings of workplace health vary depending on how we frame the underlying purpose and function of organization. Health at Work takes some of the most powerful and taken-for-granted discourses of organization and explores what each might mean for the construction of the healthy employee. Not only does it offer a fresh and challenging approach to the topic of health at work, it also examines several core topics at the heart of contemporary research and practice, including technology, innovation, ageing and emotions. This book makes a timely contribution to debates about well-being at work, relevant to practitioners, policy-makers and designers of workplace health interventions, as well as academics and students. This book will be illuminating reading for students and scholars across management studies, occupational health and organizational psychology.