In almost all Western countries, concerted efforts are undertaken to stimulate the use of information and communication technology (ICT) in healthcare. Yet the number of success stories are few and the frustrations many. Health Information Management is a new textbook that introduces readers to the challenges, the lessons learned and the new insights of health information management at the start of the 21st century.

With a strong international orientation and a critical eye on many traditional information management views, the book illustrates key developments by drawing on many examples from different countries. This comparative approach provides readers with a comprehensive and well-balanced perspective to this core management topic in the healthcare field. It highlights how seemingly 'technical' management decisions affect both clinicians and patients, and how the unpredictable nature of technology development in complex organizations may be handled.

Contents:
Preface - Who this book is for. Part One. Why is Bullying an important issue? A Background to Bullying at Work, Bullying at Work, The Victims of Bullying, Employers, Harassment, Bullying and the Law, Dignity at Work Policies. Harrassment Investigation. Mediation. Conclusions for Part 1. Part Two. Introduction. The Tole of Counsellors/Psychologists in Organisations. Useful Theories. Counselling in Organisations. Working with the Various Parties. The Process of Investigation. Mediation. Other Roles for Counsellors/Psychologists. Taking Care of the Self.

The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity you feel on Sunday soon goes away Monday morning when dealing with customers, vendors, and employees. So here's the question: Can you have God in your life every day so that you can feel that joy constantly? YES! In God's Business: How to Supercharge Your Faith, Your Profit, and Your Client Experience, Frederick "Coach" West III lays the foundation to enjoy more of your faith in your business.

Some leaders realize that having a diverse workforce can enhance creativity and innovation with the prospect of serving a global marketplace. Of course, to do this requires hiring and developing the top talent which is also sought after by the competition. How does an organization attract and retain that talent? How does the business become an employer of choice? And, when diverse employees come onboard, what makes them want to stay? Inclusion is where the rubber meets the road. If your employees do not feel included as valuable contributors to the organization, they will look for another place to work. "Conscious Leadership in the Workplace" challenges you to think about, recognize, understand and feel how you think. It challenges you to examine how you lead and explore unconscious and conscious biases that are exhibited in your daily practices, behaviors, policies and procedures. Discover: * Who you are and what messages you are broadcasting. * What fear has to do with it. * Unconscious biases and their impact. * What triggers you. * How Either/Or thinking (Duality) stifles possibility. * How to leave the ego at the door. * How to stop the blame game. * How to claim your authentic power. "Conscious Leadership in the Workplace" is a guidebook that helps you explore how you can Make a Difference One Person at a Time. Take the diversity and inclusion discussion to the next level and make it happen by creating an inclusive environment where everyone has the opportunity to contribute and succeed. Conscious leadership begins with one single person. That person is you!

What happens to you, your team, even your entire organization when the business environment becomes more volatile and challenging? Have you noticed how some leaders continue to achieve breakthrough results under even the most difficult of circumstances while others' relationships break down, creating even more turmoil? Which of these leaders do you choose to be? In "From Breakdown to Breakthrough", leading change consultant, Michael Papanek, draws on his experience, insights, and research with top executives to shine a spotlight on how anyone---even those whose business relationships have suffered in the heat of change in the past---can establish the resilient relationships required for a long-term track record of business success. From his early days working during the General Motors---Electronic Data Systems merger in Detroit, to launching his own consultancy in San Francisco just as the U.S. economy reached its nadir, author Michael Papanek learned first-hand why it is vital to ensure all business relationships are Strong, Flexible, and Fair. Weaving this knowledge into a model applied successfully by his clients within leading organizations including Apple, Google, and Yahoo!, Papanek now offers this proven approach to any business professional wondering how to rise above the vicious cycle of relationship breakdown that many of us find ourselves in---especially during times of incessant change. The history of every company is always about key relationships that either led to long-term success, or breakdown. Some leaders seem naturally adept at riding what Papanek calls "The Heat Curve," emerging from volatile times with their relationships not just in tact, but enhanced. From Breakdown to Breakthrough shows how you can achieve that not just for yourself, but for everyone you work with.

Workplace violence has emerged as a growing concern in today's interdependent political economy, and increasing attention is being paid to the phenomenon both by business and in the academic world to identifying its causes and to devise strategies to prevent it. In this book a distinguished international team, composed of both academics and practitioners, identify and address the key issues. It reviews the earlier literature on workplace violence, identifying and assessing key trends and patterns of violence at work, and reapplying traditional theories of victimisation and approaches to prevention, security and safety. Particular attention is paid to case studies which reflect innovative practice in prevention strategies, and in assessing informal frameworks which have been developed in response to this. Overall this book provides a foundation on which to base ways of better explaining, predicting, understanding and preventing workplace violence.

Workplace bullying is an area that has attracted significant press attention through the past decade. A variety of well publicised surveys ave reveale that this is as issue endemic within working life in Britian; and at a conservative estimate, over half the working population can expect to experience bullying at work (either directly by being bullied, ir through witnessing it) at some stage in their careers. This is now seen as a disturbing event, with something like a fifth of witnesses and a quarter of direct targets leaving their organisations.
This serious damage to individuals has been accorded little direct research in Britian, although it has resulted in court cases brought under health and safety and equal opportunities legislation. The recognition of the problem and the emergence of the of court cases, have both served to focus the attention of the employers on the need to deal with the issue. The recent strike vote at Ford in Dagenham, asking the employer to enforce existing anti-harrasment policies, highlights the fact that having paper polices is not enough.
This book is derived from the largest study ever carried out on workplace bullying, supported by the CBI, TUC, Federation of Small Businesses, IPD and HSE among others. This study has covered 5,500 people, but the book goes beyond it to explore all the issues associated with what is becoming a majr issue in organisations.
Key Features:
presents a snapshot of the current problem
provides clear guidence
introduces case material, and illustrates general principles and procedures

Clinicians and managers are increasingly required to participate in or manage new initiatives which depend heavily on co-operation collaboration and a multidisciplinary approach where effective interpersonal and group skills are of vital importance. This practical guide encourages the reader to determine how their organisations work and the impact they have on their members. It draws on the experiences of primary care research and development projects and contains numerous case studies tips and techniques to manage change. It is an essential guide for healthcare professionals in primary care and will equip those working in practice and facilitators working with practices with a clear understanding of how to achieve successful acceptance and management of change.

In the hypercompetitive context of the new global economy, building a smart workforce is widely regarded as a key strategy for enterprises. However, is this any more than another "fast capitalist" slogan? What substance can be given to the idea? What are its associated values and practices? This book explores these issues from an international perspective in challenging ways. Key themes include: competence and being competent in the world of work; experience, common-sense and expertise in workplace learning; social practices and literacies in the workplace; developing smart, self-directed workers; taking responsibility for learning in workplaces; and empowering workers as learners in the workplaces. These essays are written by leading edge workplace analysts and practitioners from Australia, New Zealand, Sweden and the USA. The multi-disciplinary approach should be of interest to all academics, students and leaders in management, organizational development and workplace learning.

In the hypercompetitive context of the new global economy, building a smart workforce is widely regarded as a key strategy for enterprises. But is this any more than another 'fast capitalist' slogan? What substance can be given to the idea? What are its associated values and practices? This book explores these issues from an international perspective in fresh and challenging ways. Key themes include: * competence and being competent in the world of work * experience, common-sense and expertise in workplace learning * social practices and literacies in the workplace * developing smart, self-directed workers * taking responsibility for learning in workplaces * empowering workers as learners in the workplaces. These essays are written by leading edge workplace analysts and practitioners from Australia, New Zealand, Sweden and the USA. Their wide-ranging, multi-disciplinary approach will be of interest to all forward-thinking academics, students and leaders in management, organizational development and workplace learning.

Contents:
Part One: Professionalism, Boundaries and the Health-Social Care Context 1. Professionalism and Boundaries of the Formal Sector: The Example of Social and Community Care 2. Professionalism in Everyday Practice: Issues of Trust, Experience and Boundaries 3. Professionalism and User Self advocacy
Part Two: Professionalism and Enterprise Culture 4. Boundary work and the Un-making of the Professions 5. Personal Business Advice: Professionalism and the Limits of 'Customer Satisfaction' 6. Colleagues or Clients? The Relationship between Clergy and Church Members
Part Three: Professionalism and New Managerialism 7. The Retreat from Professionalism: From Social Worker to Care Manager 8. Social Work, Professionalism and the Rationality of Organisational Change
Part Four: Professionalism and Credentialism 9. From Befriending to Punishing: Changing Boundaries in the Probation Service 10. Professionalism Definitions in "Managing" Health Services 11. Betwixt and Between: Part-Time Women GPs and the Flexible Working Question
Part Five: Professionalism and Emotion-Management 12. Mixed Feelings: Emotion Management in the Caring Professions 13. The Fat Envelope Patient: Dynamics Between Patient, Doctor and Osteopath 14. Redefining the Role of Emotions in Complementary Medicine 15. Conclusion

Professionalism, Boundaries and the Workplace is a practical text that examines a range of sensitive issues concerned with managing and maintaining professional boundaries between worker and client. It uses experiences from probation, social work, the NHS, small business and church settings. A number of issues are addressed including: *the relationship between personal and professional values
*changing professional-client relationships
*definitions of 'being professional'
*conflicts arising from different understandings of professionalism.

This book on social constructionist thinking addresses the manager's job for creating reflective space for people to observe themselves and others. It explores broad societal and organizational discourses that offer positions from day-to-day realities that govern behaviour are constructed.

This title was first published in 2001. The examples cited in this study of sabotage in the working environment range from sophisticated tricks played in Western factories to natural reactions to inferior or unhealthy working practices in, for example, Malaysia and India. The book contains articles from various contributors which cover numerous topics within the subject including crime and punishment in the factory, employee and organizational sabotage, and management techniques to prevent sabotage.

The working world of the twenty-first century can be a daunting place. With the glacial pace of unemployment decline, people cling to the jobs they have, not taking full advantage of the benefits of job transition. Courage in the Twenty-First Century is centered around the art of moving forward both in professional and personal life. Author, Joan Marques offers a strategy for self-renewal to divulge the virtues and viewpoints to successfully move from one career to another. Using the seven step system of: choice, open-mindedness, usefulness, reality, attitude, genius, and education, Marques ushers readers through the process of transitioning from one career to another in a time of employment uncertainty.

Flight of the Phoenix provides insights to the series of management initiatives seeping the workplace, such as re-engineering, restructuring, and reinvention. This title shows how employees can assert themselves and redress imbalances wrought by wave upon wave of management fads that masquerade as mutually beneficial but in fact serve the existing power structure.
Flight of the Phoenix delivers a useful, positive message for the individual employee.
It presents strategies, insights, tools and case histories to help employees claim their rightful reward as an organisations most important asset. It includes over 200 true stories of individuals all creating a new and better way to work.
it presents strategies, insights, tools and case histories to help employees claim their rightful reward as an organisations most important asset.
it includes over 200 true stories of individuals all creating a new and better way to work.
provides insights to the series of management initiatives sweeping the workplace, such as re-engineering, restructuring and reinvention.

Human resource practitioners are repeatedly faced with the challenge of effectively using language to clearly describe the work performed on a job. Functional Job Analysis--an internationally recognized and respected job analysis method --has been meeting this challenge for more than forty years. In this book, the authors show how human resource practitioners can use structured task statements and comprehensive rating scales to gain the perspective needed to map the domain of any job. In response to the demands of human resource practitioners, the book focuses on the seven scales used in Functional Job Analysis. More than 450 structured tasks were used to illustrate the breadth and scope of all the levels of these scales. These tasks can be used effectively as benchmarks to chart the work requirements of virtually any job. Personnel practitioners will find insights into the challenges of job analysis, as well as the tools needed to make job analysis more comprehensive, useful, and effective for human resources.
Representing the most comprehensive information to date on the use of Functional Job Analysis scales for rating job tasks, this book:
*addresses the problems of using language to clearly describe how work is performed on the job;
*describes the relation between the need to carefully control the language of job analysis and the structure inherent in the Functional Job Analysis Worker Function scales--a conceptual link showing the reader that the key to understanding work is in the vocabulary used to describe work;
*contains the most comprehensive treatment of the way to write clear and comprehensive task statements available in the job analysis literature; and
*contains a sample task bank for the job of Functional Job Analysts--aiding the reader in understanding how a complete Functional Job Analysis should look.

Human resource practitioners are repeatedly faced with the challenge of effectively using language to clearly describe the work performed on a job. Functional Job Analysis--an internationally recognized and respected job analysis method --has been meeting this challenge for more than forty years. In this book, the authors show how human resource practitioners can use structured task statements and comprehensive rating scales to gain the perspective needed to map the domain of any job. In response to the demands of human resource practitioners, the book focuses on the seven scales used in Functional Job Analysis. More than 450 structured tasks were used to illustrate the breadth and scope of all the levels of these scales. These tasks can be used effectively as benchmarks to chart the work requirements of virtually any job. Personnel practitioners will find insights into the challenges of job analysis, as well as the tools needed to make job analysis more comprehensive, useful, and effective for human resources.
Representing the most comprehensive information to date on the use of Functional Job Analysis scales for rating job tasks, this book:
*addresses the problems of using language to clearly describe how work is performed on the job;
*describes the relation between the need to carefully control the language of job analysis and the structure inherent in the Functional Job Analysis Worker Function scales--a conceptual link showing the reader that the key to understanding work is in the vocabulary used to describe work;
*contains the most comprehensive treatment of the way to write clear and comprehensive task statements available in the job analysis literature; and
*contains a sample task bank for the job of Functional Job Analysts--aiding the reader in understanding how a complete Functional Job Analysis should look.

Business leaders are being lost - in a business world that so desperately needs leadership today. Although women now represent half of all managers, they hold less than 10 percent of the top positions in U.S. corporations. Somehow, women are being lost on their way up. Much has been written about women leaders; rarely do we hear them speak. The Lost Leaders presents, in their own voices, the personal stories of women who achieved success in corporate leadership but have chosen to abandon their corporate careers. Readers will hear their own triumphs and struggles in the stories these women tell. When taken together, these stories provide a fascinating glimpse of the culture that exists in the contemporary corporation. The Lost Leaders examines what happened - and what is still happening - to women who could be leaders but have chosen instead to leave corporate environments. Heppner shows us that, though there have been tremendous changes since the careers depicted here began, the environment that led these women to leave is still prevalent. Grounded firmly in academic research, Heppner writes in an accessible style that is of interest to business professionals, students, and researchers alike, capturing a unique time in our cultural history and illuminating today's workplace.