Few time periods in the past five decades match the intensity of intergroup conflict that people around the world are currently experiencing. Polarized attitudes around various sociopolitical issues, such as gender equality and immigration, have dominated the media and our lives. Furthermore, these powerful social dynamics have also impacted the places where we work and intensified existing strains on workers and workplaces. To address these issues and improve organizational climates, more theories, research and collaborations to understand these phenomena are needed. The volumes in this series will describe and instigate scholarship that advances our understanding of diversity in organizations. This volume features renowned scholars who are unabashedly pushing the field by raising the questions that need to be asked, by working on topics that have received far too little research attention, and by holding researchers, practitioners, managers, organizations, and readers to task for doing what needs to be done to maximize social justice and egalitarian behaviors in the workplace. The chapters provoke the status quo in society and in scholarship, and in so doing, push our understanding of diversity in organizations.

Developments in IT and the resulting knowledge-based economy have challenged traditional concepts of office design, as well as many of the larger architectural and urban design models. This book examines the implications of this revolution on current urban design and identifies potential new trends in office design from an international perspective.

Six themes are addressed:

• IT and building infrastructure
• new office/new community
• organizational change
• high performance building envelopes
• interior environment
• value added sustainable design.

These forward-thinking essays have been contributed by practitioners and academics from a wide spectrum of interests to deliver an illuminating look into the unfolding possibilities and challenges ahead.

This book examines some of the key issues around violence at work which have emerged in the new millennium, including the events of September 11th 2001 and other terrorist-related incidents, identifying these as an extreme form of workplace violence. It builds upon the expanded typology of workplace violence in Violence at Work (Willan, 2001), and identifies four types of workplace violence: intrusive, external violence including terrorism; consumer/client-related violence; staff-related violence; organizational violence. This book also addresses some key emerging and controversial issues facing those concerned with workplace violence, including staff who abuse those in their care, domestic violence spilling over into the workplace, violence against aid and humanitarian workers, and organizations who are themselves abusive to their staff and service users as well as oppressive of their surrounding communities. Workplace Violence goes beyond the current emphasis on equipping 'primary responders' (e.g. police, fire ambulance, etc) to react to terrorist-related and other workplace violence incidents, paying attention to the 'secondary' responders such as human services workers, managers, human resources staff, unions, occupational health and safety professionals, humanitarian aid workers and median staff - and their training and support needs.

This title was first published in 2001. The examples cited in this study of sabotage in the working environment range from sophisticated tricks played in Western factories to natural reactions to inferior or unhealthy working practices in, for example, Malaysia and India. The book contains articles from various contributors which cover numerous topics within the subject including crime and punishment in the factory, employee and organizational sabotage, and management techniques to prevent sabotage.

For many mental health professionals, executive and personal coaching represent attractive alternatives to managed care practice. This book provides mental health professionals with a map of the territory of the corporate world and describes in detail the major theoretical coaching models and progressive phases. Sperry addresses both executive coaching and personal coaching, revealing the practical, ethical and legal aspects of beginning and maintaining an active coaching practice.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics supervisors must sometimes discuss with their employees. Top human resources author Paul Falcone?offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees that help sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks you through some of the most common and most serious employee problems you are likely to encounter. In 101 Tough Conversations to Have with Employees, Falcone covers topics including: substandard performance reviews, progressive disciplinary warnings and termination meetings, FMLA abuse and ADA accomodations, wage and hour challenges, team turnarounds, compensation conflicts, and more. This handy guide helps you treat their people with dignity and respect, focusing not just on what to say but also on how to say it. It provides proven techniques you can use to protect yourself and your organizations-and get the very best from your people.

Dyslexia is a condition that is widely misunderstood in the world of work.

Adult Dyslexia: A Guide for the Workplace shows why small and large employers should be aware of European laws on anti-discrimination and dyslexia. It provides practical advice on how to identify dyslexics in the workplace, how to create the right environment for them to thrive and how organizations can make the transition from a framework that perceives dyslexia as a problem to one that perceives it as a solution.

Throughout the book, real-life case studies illustrate the points being made and a number of invaluable practical resources are available including an appendix of useful organizations, an adult dyslexia screening check list and a seven-step procedure for counselling adult dyslexics.

Gary Fitzgibbon and Brian O'Connor have varied and extensive experience of both advising organizations on adult dyslexia issues and providing assessment, counselling and training services to adult dyslexics. Their book is an essential resource for disability specialists, occupational psychologists, counsellors, HR managers, teachers/lecturers of adults and importantly, dyslexics and their families.

In almost all Western countries, concerted efforts are undertaken to stimulate the use of information and communication technology (ICT) in healthcare. Yet the number of success stories are few and the frustrations many. Health Information Management is a new textbook that introduces readers to the challenges, the lessons learned and the new insights of health information management at the start of the 21st century.

With a strong international orientation and a critical eye on many traditional information management views, the book illustrates key developments by drawing on many examples from different countries. This comparative approach provides readers with a comprehensive and well-balanced perspective to this core management topic in the healthcare field. It highlights how seemingly 'technical' management decisions affect both clinicians and patients, and how the unpredictable nature of technology development in complex organizations may be handled.

Contents:
Preface - Who this book is for. Part One. Why is Bullying an important issue? A Background to Bullying at Work, Bullying at Work, The Victims of Bullying, Employers, Harassment, Bullying and the Law, Dignity at Work Policies. Harrassment Investigation. Mediation. Conclusions for Part 1. Part Two. Introduction. The Tole of Counsellors/Psychologists in Organisations. Useful Theories. Counselling in Organisations. Working with the Various Parties. The Process of Investigation. Mediation. Other Roles for Counsellors/Psychologists. Taking Care of the Self.

Dyslexia is a condition that is widely misunderstood in the world of work.

Adult Dyslexia: A Guide for the Workplace shows why small and large employers should be aware of European laws on anti-discrimination and dyslexia. It provides practical advice on how to identify dyslexics in the workplace, how to create the right environment for them to thrive and how organizations can make the transition from a framework that perceives dyslexia as a problem to one that perceives it as a solution.

Throughout the book, real-life case studies illustrate the points being made and a number of invaluable practical resources are available including an appendix of useful organizations, an adult dyslexia screening check list and a seven-step procedure for counselling adult dyslexics.

Gary Fitzgibbon and Brian O'Connor have varied and extensive experience of both advising organizations on adult dyslexia issues and providing assessment, counselling and training services to adult dyslexics. Their book is an essential resource for disability specialists, occupational psychologists, counsellors, HR managers, teachers/lecturers of adults and importantly, dyslexics and their families.

Who hasn't suffered at one time or another from exhaustion, cynicism, and a lack of effectiveness? But combine them over time and you're flirting with a disaster of catastrophic magnitude - burnout. Elegantly defined as the depletion of personal agency - the apparatus driving our ability to initiate and execute actions - burnout effectively wipes out our ability to be effective, much less engaged. And the cost of burnout is astronomical in all its forms and phases, not to mention the profound and lasting effects it has on employees and workplace cultures. Based on extensive research and full of real-world stories and examples, workplace culture experts Rob and Terri Bogue take a deep dive into the signs, sources, and solutions of burnout and deliver an essential resource that helps anyone identify, prevent, and recover from burnout.

Workplace violence has emerged as a growing concern in today's interdependent political economy, and increasing attention is being paid to the phenomenon both by business and in the academic world to identifying its causes and to devise strategies to prevent it. In this book a distinguished international team, composed of both academics and practitioners, identify and address the key issues. It reviews the earlier literature on workplace violence, identifying and assessing key trends and patterns of violence at work, and reapplying traditional theories of victimisation and approaches to prevention, security and safety. Particular attention is paid to case studies which reflect innovative practice in prevention strategies, and in assessing informal frameworks which have been developed in response to this. Overall this book provides a foundation on which to base ways of better explaining, predicting, understanding and preventing workplace violence.

Workplace bullying is an area that has attracted significant press attention through the past decade. A variety of well publicised surveys ave reveale that this is as issue endemic within working life in Britian; and at a conservative estimate, over half the working population can expect to experience bullying at work (either directly by being bullied, ir through witnessing it) at some stage in their careers. This is now seen as a disturbing event, with something like a fifth of witnesses and a quarter of direct targets leaving their organisations.
This serious damage to individuals has been accorded little direct research in Britian, although it has resulted in court cases brought under health and safety and equal opportunities legislation. The recognition of the problem and the emergence of the of court cases, have both served to focus the attention of the employers on the need to deal with the issue. The recent strike vote at Ford in Dagenham, asking the employer to enforce existing anti-harrasment policies, highlights the fact that having paper polices is not enough.
This book is derived from the largest study ever carried out on workplace bullying, supported by the CBI, TUC, Federation of Small Businesses, IPD and HSE among others. This study has covered 5,500 people, but the book goes beyond it to explore all the issues associated with what is becoming a majr issue in organisations.
Key Features:
presents a snapshot of the current problem
provides clear guidence
introduces case material, and illustrates general principles and procedures

Some leaders realize that having a diverse workforce can enhance creativity and innovation with the prospect of serving a global marketplace. Of course, to do this requires hiring and developing the top talent which is also sought after by the competition. How does an organization attract and retain that talent? How does the business become an employer of choice? And, when diverse employees come onboard, what makes them want to stay? Inclusion is where the rubber meets the road. If your employees do not feel included as valuable contributors to the organization, they will look for another place to work. "Conscious Leadership in the Workplace" challenges you to think about, recognize, understand and feel how you think. It challenges you to examine how you lead and explore unconscious and conscious biases that are exhibited in your daily practices, behaviors, policies and procedures. Discover: * Who you are and what messages you are broadcasting. * What fear has to do with it. * Unconscious biases and their impact. * What triggers you. * How Either/Or thinking (Duality) stifles possibility. * How to leave the ego at the door. * How to stop the blame game. * How to claim your authentic power. "Conscious Leadership in the Workplace" is a guidebook that helps you explore how you can Make a Difference One Person at a Time. Take the diversity and inclusion discussion to the next level and make it happen by creating an inclusive environment where everyone has the opportunity to contribute and succeed. Conscious leadership begins with one single person. That person is you!

The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity you feel on Sunday soon goes away Monday morning when dealing with customers, vendors, and employees. So here's the question: Can you have God in your life every day so that you can feel that joy constantly? YES! In God's Business: How to Supercharge Your Faith, Your Profit, and Your Client Experience, Frederick "Coach" West III lays the foundation to enjoy more of your faith in your business.

What happens to you, your team, even your entire organization when the business environment becomes more volatile and challenging? Have you noticed how some leaders continue to achieve breakthrough results under even the most difficult of circumstances while others' relationships break down, creating even more turmoil? Which of these leaders do you choose to be? In "From Breakdown to Breakthrough", leading change consultant, Michael Papanek, draws on his experience, insights, and research with top executives to shine a spotlight on how anyone---even those whose business relationships have suffered in the heat of change in the past---can establish the resilient relationships required for a long-term track record of business success. From his early days working during the General Motors---Electronic Data Systems merger in Detroit, to launching his own consultancy in San Francisco just as the U.S. economy reached its nadir, author Michael Papanek learned first-hand why it is vital to ensure all business relationships are Strong, Flexible, and Fair. Weaving this knowledge into a model applied successfully by his clients within leading organizations including Apple, Google, and Yahoo!, Papanek now offers this proven approach to any business professional wondering how to rise above the vicious cycle of relationship breakdown that many of us find ourselves in---especially during times of incessant change. The history of every company is always about key relationships that either led to long-term success, or breakdown. Some leaders seem naturally adept at riding what Papanek calls "The Heat Curve," emerging from volatile times with their relationships not just in tact, but enhanced. From Breakdown to Breakthrough shows how you can achieve that not just for yourself, but for everyone you work with.

Clinicians and managers are increasingly required to participate in or manage new initiatives which depend heavily on co-operation collaboration and a multidisciplinary approach where effective interpersonal and group skills are of vital importance. This practical guide encourages the reader to determine how their organisations work and the impact they have on their members. It draws on the experiences of primary care research and development projects and contains numerous case studies tips and techniques to manage change. It is an essential guide for healthcare professionals in primary care and will equip those working in practice and facilitators working with practices with a clear understanding of how to achieve successful acceptance and management of change.

In the hypercompetitive context of the new global economy, building a smart workforce is widely regarded as a key strategy for enterprises. However, is this any more than another "fast capitalist" slogan? What substance can be given to the idea? What are its associated values and practices? This book explores these issues from an international perspective in challenging ways. Key themes include: competence and being competent in the world of work; experience, common-sense and expertise in workplace learning; social practices and literacies in the workplace; developing smart, self-directed workers; taking responsibility for learning in workplaces; and empowering workers as learners in the workplaces. These essays are written by leading edge workplace analysts and practitioners from Australia, New Zealand, Sweden and the USA. The multi-disciplinary approach should be of interest to all academics, students and leaders in management, organizational development and workplace learning.

In the hypercompetitive context of the new global economy, building a smart workforce is widely regarded as a key strategy for enterprises. But is this any more than another 'fast capitalist' slogan? What substance can be given to the idea? What are its associated values and practices? This book explores these issues from an international perspective in fresh and challenging ways. Key themes include: * competence and being competent in the world of work * experience, common-sense and expertise in workplace learning * social practices and literacies in the workplace * developing smart, self-directed workers * taking responsibility for learning in workplaces * empowering workers as learners in the workplaces. These essays are written by leading edge workplace analysts and practitioners from Australia, New Zealand, Sweden and the USA. Their wide-ranging, multi-disciplinary approach will be of interest to all forward-thinking academics, students and leaders in management, organizational development and workplace learning.

Little has been published on the subject of energy-efficient refurbishment of offices, despite the growing need to refurbish older office building stock throughout Europe, and the global requirement to conserve energy. The book suggests the most energy efficient and environmentally friendly way to refurbish offices using examples of real buildings and designs wherever possible. Each case study includes a building description, the retrofitting strategy, passive and low energy technologies used, energy assessment, comfort and environment assessment, financial assessment, client and market assessment, and conclusion. This practical design manual will be invaluable for architects and engineers specialising in the refurbishment of commercial buildings.