Remote working is the new reality, and transactional work - provided by freelancers, contract employees or consultants - has increased exponentially. It is forecast that as much as half the labor force will be working independently and virtually by 2020. Most organizations are still grappling with how to effectively manage their virtual staff and how to effectively support and motivate them - an increasingly urgent task as more Millennials join the workforce, bringing changed attitudes to work satisfaction. This book, the fruit of the author's three decades of experience planning and implementing remote working environments, provides expert guidance for anyone planning a shift to remote working, managing teams of teleworkers, or themselves working in a virtual team. The author's key message is that, in an environment where there is no face to face and informal contact, virtual working requires the creation of a matrix of distributed teams, and that their success depends on the right preparation, changing corporate culture and rewards, and implementing appropriate strategies at the management level to create team cohesion and motivate team members. Working Virtually is for the executive leading changes in an enterprise that is preparing for virtual work or seeking to improve current performance. It offers tools to assess readiness, advice on creating appropriate reward policies, and strategies to adapt performance management processes to be more team-driven and technology leveraged. Working Virtually is written to and for the virtual leader who wants to establish high performing virtual teams. It provides an understanding of the roles and responsibilities of managing a virtual team, offering a wealth of advice on creating the conditions for collaboration, motivating team members, and identifying and defusing problems. Working Virtually is for the professional who works remotely from home, on the road, or in an office with remote colleagues. It is for anyone who wants to succeed in this new work environment by developing skills and networks to create a sustained and satisfying career path. With this new edition providing a 360 Degrees view of the roles and objectives of all stakeholders in the virtual workspace, this book uniquely provides readers with a rounded picture of the policies, processes, work habits, and commitments needed to achieve the shared goal of high performance remote teams.

Remote working is the new reality, and transactional work - provided by freelancers, contract employees or consultants - has increased exponentially. It is forecast that as much as half the labor force will be working independently and virtually by 2020. Most organizations are still grappling with how to effectively manage their virtual staff and how to effectively support and motivate them - an increasingly urgent task as more Millennials join the workforce, bringing changed attitudes to work satisfaction. This book, the fruit of the author's three decades of experience planning and implementing remote working environments, provides expert guidance for anyone planning a shift to remote working, managing teams of teleworkers, or themselves working in a virtual team. The author's key message is that, in an environment where there is no face to face and informal contact, virtual working requires the creation of a matrix of distributed teams, and that their success depends on the right preparation, changing corporate culture and rewards, and implementing appropriate strategies at the management level to create team cohesion and motivate team members. Working Virtually is for the executive leading changes in an enterprise that is preparing for virtual work or seeking to improve current performance. It offers tools to assess readiness, advice on creating appropriate reward policies, and strategies to adapt performance management processes to be more team-driven and technology leveraged. Working Virtually is written to and for the virtual leader who wants to establish high performing virtual teams. It provides an understanding of the roles and responsibilities of managing a virtual team, offering a wealth of advice on creating the conditions for collaboration, motivating team members, and identifying and defusing problems. Working Virtually is for the professional who works remotely from home, on the road, or in an office with remote colleagues. It is for anyone who wants to succeed in this new work environment by developing skills and networks to create a sustained and satisfying career path. With this new edition providing a 360 Degrees view of the roles and objectives of all stakeholders in the virtual workspace, this book uniquely provides readers with a rounded picture of the policies, processes, work habits, and commitments needed to achieve the shared goal of high performance remote teams.

From Training to Performance in the 21st Century is a series sponsored by the National Society for Performance and Instruction (NSPI) which provides valuable how-to resources to help trainers, human resource professionals, and human performance technologists improve performance in the workplace. This book is part of the first three-volume set, Designing the Work Environment for Optimum Performance,
which shows how to fix the workplace, not the worker.
The set provides hands-on tools to help create work environments that support human performance.

Draws on numerous scientific studies and the author's professional experience in assessing real-life ergonomic problems in diverse workplaces nationwide to provide a systematic approach including reproducible checklists and worksheets--for performing ergonomic assessments to identify and correct health hazards at work.

He presents a variety of practical, cost-effective solutions from adjusting chairs, lowering computer keyboards, taking frequent microbreaks, and finding new ways of performing repetitive tasks--for preventing work-related health problems.

It is assumed that workplaces today are the most age diverse that they have ever been, and as a result many managers report difficulties when leading intergenerational teams. Such problems can stem from several myths about generational divides in the workplace, and it is only in recent academic research that these misconceptions have begun to be dispelled. Despite these emerging perspectives, falsehoods are still perpetuated regarding generational groups. Leadership in Multigenerational Organizations is an attempt to dispel some of these inaccuracies, whilst simultaneously suggesting ways in which different generations can be influenced to work cohesively and positively to accomplish organizational goals. To achieve this, academically supported leadership strategies are examined and applied to the age-related issues that can potentially arise in the workplace. Shifting the focus from assumed generational differences alone, this book considers evidence that calls into question whether intergenerational differences truly are evident in the workplace. Implementing the approaches in Leadership in Multigenerational Organizations increases the possibility of achieving age inclusive companies with improved workplace satisfaction, and ultimately stronger organizational cultures and overall performances. Urick provides specific strategies to influence members of multiple age groups, and the ideas provided here are applicable to almost all industries and organizational types, despite the continuously evolving generational landscape.

Push through when procrastination calls. Some days you're on fire at work; other days you're burned out and easily distracted. How can you maintain your drive, make consistent progress, and expend your energy wisely? This book will help you identify what's behind your flagging engagement and productivity-and provide the expert research and advice on what to do about it. This volume includes the work of: Annie McKee Heidi Grant Shawn Achor Elizabeth Grace Saunders How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Embracing social media at work is not just a corporate page on Facebook or a blog from the CEO. It is about understanding all the opportunities where social media activities could improve your company from marketing to operations. A practical guide for managers and an informative window into the world of social media in business.

In this book Michael P. Leiter and Christina Maslach, the leading experts on job burnout prevention and authors of the landmark book "The Truth About Burnout," outline their revolutionary new program for helping everyone in the workplace overcome everyday stress and pressures and achieve their career goals. "Banishing Burnout" includes the authors' unique and highly effective Work Life self-assessment test and a customized plan for action that will help transform the individual's relationship with work and overcome job burnout. The authors outline their proven action plan, which shows how to establish core values, set a personal direction, engage other people, initiate a realistic plan of action, make an impact, and achieve career goals. The book is filled with illustrative case examples from a wide variety of organizations, including corporations, health care institutions, universities, and nonprofit organizations. Each case demonstrates how the use of the Work Life self-survey and the individualized action plan can result in dramatic changes in the daily workplace experience and advance career development.

Covers all aspects of planning, designing and leasing new or retrofitted office space. While the bulk of the material was written for this book, selected chapters have appeared before in other Wiley titles and are now updated to reflect specialized aspects of the subject. Topics include determining a client organization's space and cost requirements, deciding on a suitable building and space, the nitty-gritty of design, retrofitting for office automation, selecting a designer, and signing a contract. It makes generous use of tables, charts, spreadsheets, checklists, and design workgrids. Features a special lease negotiation list for tenants.

The lifeblood of any business enterprise is its people. Dr. Jac Fitz-enz helps professionals quantify that statement by critically gauging their true human costs and their employees' productivity. The ROI of Human Capital does this this by providing you with detailed material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. You'll learn how to evaluate people metrics at three critical levels: organizational (contributions to corporate goals), functional (impact on process improvement), and human resources management (value added by five basic HR department activities) to most effectively and accurately determine your profit and results. For years, The ROI of Human Capital has been the number-one resource for decision makers and human resources professionals assessing employee contributions and ROI. Now updated with the most relevant, up-to-the-minute metrics, the second edition continues to add value to teams by helping them perform the essential task of measuring the value of their people.

This volume contains articles and essays from internationally renowned authors and thinkers about the relationship among business, business ethics, religion, and spirituality. The authors included in this book represent multiple perspectives including Christian, Jewish, Hindu, philosophical, and others.
This volume will be of interest to both academics and business practitioners who promote a contemporary re-integration of business and religious values and for those concerned about the dangers inherent in this project.
In the end, this volume suggests that in a pluralistic and democratic society the only justification for going back home again to traditional religious texts is to help us all move forward together. If the real reason we're invoking religion in the public sphere is to strengthen our own religious communities and our own identities as members of particular religious communities, we are making a fundamental error in judgement. The goal of a legitimate religiously grounded business ethics can and must be the desire to critique, enhance, and strengthen the democratic values and institutions of society including business. These values include noncoercion, transparency, equal rights, pluralism, compromise, individual and communal responsibility, and many others.

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: * The trends shaping employee experience * How to evaluate their own employee experience using the Employee Experience Score * What the world's leading organizations are doing around employee experience * How to design for technology, culture, and physical spaces * The role people analytics place in employee experience * Frameworks for how to actually create employee experiences * The role of the gig economy * The future of employee experience * Nine types of organizations that focus on employee experience * And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic-and innovative-workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society-it's great for business, and may transform you at a personal level, too.

Every journey starts with a single-step realization that we don't have to take any more of this crap. The world of work - and all that's wrong with it - is dominated by 12 statements. We hear them every day. We utter them at will. But they're all garbage. What if we said - no more? This is the business book for everyone who can't bear to read business books. Which is most of us. It considers that in being part of the problem - an uncomfortable admission - we may also be the creators of the solution. In uncompromising, engaging and humorous fashion, it dismantles each statement and sets us on the path to a better world of work. You can read each essay between meetings you'd rather not be at, after which, your working life will never be the same again. Neil Usher is a practitioner, writer and thinker about work and the workplace. His collaborators on this book, Kirsten Buck and Perry Timms are, too. We've skipped the usual sensational endorsements because most of the time they're a fiction. We'd rather you decided for yourself.

In today's rapidly changing workplace, safety and loss prevention professionals cannot always "go by the book" for the answers to new and unique problems and issues. When there is no tried-and-true solution to a problem, safety and loss prevention professionals must think outside of the box of conventional solutions and develop new and creative solutions. Creative Safety Solutions, Second Edition stimulates creative thinking by identifying some of the new programs, new ideas, and new solutions being tried by other professionals in the field. By thinking outside of the box, the book will help you create new ways to improve the workplace. New Chapters in the Second Edition: It Is Your Safety Program-Empowering Employees in Safety Safety and Health Vision and Values Safety and Health Profession Impact of Safety and Health on Your Organization Human Resources and Safety and Health Does Happy = Safe? Circular Safety Management Injecting Creativity into Training Activities Combating Risk with Innovation Eliminate Boring from Your Safety Programs Critical and Creative Thinking in Safety and Health Achievement Is Addictive Lost but Not Forgotten Appendix: Injury and Illness Prevention Programs In this book, safety expert Thomas Schneid has assembled a number of creative solutions that have been tried and tested and have worked for many organizations. These are not all of the great ideas and solutions developed in the safety and loss prevention area-all of the ideas have not already been used. These ideas are only the tip of the iceberg, and the author challenges you to find new and better ways of doing your job within the safety and loss prevention function. These creative solutions to safety and loss prevention problems can help spur you to think about your activities and job duties and find new and creative ways of advancing the safety and loss prevention field.

This volume presents five studies on key dimensions of union-management relations. Topics examined include union representation, financial consequences of unionism, wage determination, workplace innovation and conflict resolution in unionized enterprises in North America. In addition, the volume features four papers that examine university degree programmes in human resource management and industrial relations and, in particular, the extent to which the programmes provide students with the skills and competencies currently in demand by employers.

'Therapy Talk' aims to help those who apply 'the talking cure' become better at their jobs by enabling them to understand how their verbal responses may channel the conversation partner into a particular direction, promoting conversation analysis as a useful tool to study and enhance the therapeutic alliance between client and practitioner.

Discussing the Undiscussable

Since his 1990 landmark book Overcoming Organizational Defenses, Chris Argyris has extensively researched and written about how well-meaning, smart people create vicious cycles of defensive behavior to protect themselves from embarrassment and threat. In Discussing the Undiscussable, Bill Noonan enlivens the scholarly work of Chris Argyris through the use of reflective exercises and easy-to-read chapters that illuminate the basic human experience endemic to the creation of defensive routines. This book offers hope for altering organizational defensive routines by leveraging the greatest opportunity for change--the way we think and act.

Discussing the Undiscussable provides a set of practical "how to do" exercises for detecting, surfacing, and discussing organizational defensive routines in a safe and productive way. The combination of text, business fable, and interactive and reflective exercises is versatile in its application to both individuals and groups. The companion DVD contains video vignettes of the book's business fable where the actors model both defensive routines and virtuous cycles of behavior. Readers will instantly recognize what has long been going on in the workplace, and will be able to develop the skills to talk about it productively.

Praise for Discussing the Undiscussable

"I highly recommend this book to leaders, consultants, and anyone else who wants to help teams and organizations learn to address their most challenging issues. Bill Noonan's insights, stories, and practical methods make this an important book to read."
--Roger Schwarz, author, The Skilled Facilitator, and coauthor, The Skilled Facilitator Fieldbook

"Noonan makes Chris Argyris's pathbreaking work on organizational defensive routines accessible, and even entertaining."
--Bruce Patton, coauthor, Getting to YES and Difficult Conversations

"Whether at work or home we can use Bill Noonan's work to improve our lives and those of the people we interact with."
--Robb E. Van Cleave, treasurer, International Board of Directors, Society for Human Resources Management (SHRM)

"In a world of increasing complexity where multiple perspectives are required for addressing work issues, the ability to guide groups in having honest discussions where both intuition and data are given full and fair consideration is more and more important."
--Ralph Biggadike, professor, management division, Columbia Business School

"Indistractable provides a framework that will deliver the focus you need to get results." --James Clear, author of Atomic Habits "If you value your time, your focus, or your relationships, this book is essential reading. I'm putting these ideas into practice." --Jonathan Haidt, author of The Righteous Mind National Bestseller Winner of the Outstanding Works of Literature (OWL) Award Included in the Top 5 Best Personal Development Books of the Year by Audible Included in the Top 20 Best Business and Leadership Books of the Year by Amazon Featured in The Amazon Book Review Newsletter, January 2020 Goodreads Best Science & Technology of 2019 Finalist You sit down at your desk to work on an important project, but a notification on your phone interrupts your morning. Later, as you're about to get back to work, a colleague taps you on the shoulder to chat. At home, screens get in the way of quality time with your family. Another day goes by, and once again, your most important personal and professional goals are put on hold. What would be possible if you followed through on your best intentions? What could you accomplish if you could stay focused? What if you had the power to become "indistractable?" International bestselling author, former Stanford lecturer, and behavioral design expert, Nir Eyal, wrote Silicon Valley's handbook for making technology habit-forming. Five years after publishing Hooked, Eyal reveals distraction's Achilles' heel in his groundbreaking new book. In Indistractable, Eyal reveals the hidden psychology driving us to distraction. He describes why solving the problem is not as simple as swearing off our devices: Abstinence is impractical and often makes us want more. Eyal lays bare the secret of finally doing what you say you will do with a four-step, research-backed model. Indistractable reveals the key to getting the best out of technology, without letting it get the best of us. Inside, Eyal overturns conventional wisdom and reveals: Why distraction at work is a symptom of a dysfunctional company culture--and how to fix it What really drives human behavior and why "time management is pain management" Why your relationships (and your sex life) depend on you becoming indistractable How to raise indistractable children in an increasingly distracting world Empowering and optimistic, Indistractable provides practical, novel techniques to control your time and attention--helping you live the life you really want.

We're now within the golden age of bullshit and whether we like it or not, we are being constantly bombarded with lies, fakery, and spin. This is especially true of the workplace. By using humor as well as test cases like Enron, this book exposes the techniques used by liars and shows how damaging they are to business. Find out about the various degrees of deceit, how to spot a liar, and how lying is used at every level at work. If you think your company is fraud-free, then you'll be one of the 80 percent of companies who believe that's the case. The only problem is that in a recent study, some 45 percent of companies found cases of fraud within their own staff. There's a bullshitter sitting near you now . . .

Austerity's impacts on the healthcare, social care and education professions are under the spotlight in this important book. From scarcer resources to greater stresses, and falling training budgets to rising risks, it charts how policies and cuts have compromised workers' ability to undertake their professional roles. It combines research and practice experience to assess the extent of de-professionalisation in recent years and how workers have responded. This book is a vital review of how austerity has resculpted our notions of professionalism.

Austerity's impacts on the healthcare, social care and education professions are under the spotlight in this important book. From scarcer resources to greater stresses, and falling training budgets to rising risks, it charts how policies and cuts have compromised workers' ability to undertake their professional roles. It combines research and practice experience to assess the extent of de-professionalisation in recent years and how workers have responded. This book is a vital review of how austerity has resculpted our notions of professionalism.

Inspired by the work of the philosopher Judith Butler, influenced by Marx's theory of alienation and intrigued by theories of death, this book develops an anti-methodological approach to studying working lives. Distinctions are drawn between labour (the tasks we do in our jobs) and work (self-making activities that are carried out at the workplace): between the less than human, zombie-like laborer and the working human self. Nancy Harding argues that the experience of being at work is one in which the insistence on practising one's humanity always provides a counter-point to organisational demands.

Doch die Kunst des Fragens als Grundkompetenz fur Fuhrungskrafte ist ein unterbelichtetes Feld. Andreas Patrzek, Fuhrungskraftetrainer, Berater und Dozent, hat immer wieder festgestellt, dass es Fuhrungskraften an einer effektiven Fragetechnik mangelt. Die richtigen Fragen sind jedoch Grundlage jeder strategisch wirksamen Gesprachsfuhrung. Jenseits manipulativer Ansatze, die es in der Managementliteratur genugend gibt, geht es Patrzek um ein Verstandnis dessen, was wir wirklich tun, wenn wir kommunizieren. Gut Fragen will gelernt sein.

Tackles the nuts and bolts of communication at work in a no-nonsense way with startling honesty and practical tips. The authors' views are supported by comment from an impressive line up of experts whose communication strategies drive a range of successful organizations. For all those who struggle to make themselves heard in the business world