Research shows you have a 50% chance of hiring the right employee... and a 50% chance of hiring the wrong one. It's a?toss up, but it doesn't have to be. After years of scientific research and first-hand interview experience with thousands of candidates, author Chaka Booker has created a system that helps employers consistently make great hires. Mastering the Hire provides 12 proven strategies that have been used to accurately identify the right talent 90% of the time. Whether hiring manager, business owner, CEO, search consultant, team manager, team member, novice or expert interviewer, Chaka's method is for anyone who wants to beat the hiring odds. ?In this book, you will learn: How to manage?your intuition: when to trust it and when to put it aside. Question design principles: structuring questions so candidates are influenced to tell the truth The power of pressure: when to apply or release pressure and how to control the hidden internal pressure that leads to poor decisions. To identify key competencies: the four competencies you must always interview for and techniques to accurately assess them. Tools for removing?bias: tomorrow's talent doesn't fit yesterday's mold and is often overlooked. Understanding and removing bias will give you a competitive advantage. To?reimagine the hiring process: resume reviews, phone interviews, and in-person interviews will get a much-needed revamp with innovative twists on each. The interview is the cornerstone of the hiring process, yet science has shown the odds aren't in your favor. Mastering the Hire gives you strategies that will dramatically improve the one decision that determines everything you can accomplish--who you hire.

Groups, teams, and other new ways of working together have become commonplace in today's organizations. In spite of all of these changes, one element remains the same: the basic building block of all work activities is the individual employee. Points of Influence helps coach managers, team leaders, and trainers to gain a better understanding of employee motivation and how they can influence behavior, increase their own personal self-awareness, and expand their managerial skills.

Remote working is the new reality, and transactional work - provided by freelancers, contract employees or consultants - has increased exponentially. It is forecast that as much as half the labor force will be working independently and virtually by 2020. Most organizations are still grappling with how to effectively manage their virtual staff and how to effectively support and motivate them - an increasingly urgent task as more Millennials join the workforce, bringing changed attitudes to work satisfaction. This book, the fruit of the author's three decades of experience planning and implementing remote working environments, provides expert guidance for anyone planning a shift to remote working, managing teams of teleworkers, or themselves working in a virtual team. The author's key message is that, in an environment where there is no face to face and informal contact, virtual working requires the creation of a matrix of distributed teams, and that their success depends on the right preparation, changing corporate culture and rewards, and implementing appropriate strategies at the management level to create team cohesion and motivate team members. Working Virtually is for the executive leading changes in an enterprise that is preparing for virtual work or seeking to improve current performance. It offers tools to assess readiness, advice on creating appropriate reward policies, and strategies to adapt performance management processes to be more team-driven and technology leveraged. Working Virtually is written to and for the virtual leader who wants to establish high performing virtual teams. It provides an understanding of the roles and responsibilities of managing a virtual team, offering a wealth of advice on creating the conditions for collaboration, motivating team members, and identifying and defusing problems. Working Virtually is for the professional who works remotely from home, on the road, or in an office with remote colleagues. It is for anyone who wants to succeed in this new work environment by developing skills and networks to create a sustained and satisfying career path. With this new edition providing a 360 Degrees view of the roles and objectives of all stakeholders in the virtual workspace, this book uniquely provides readers with a rounded picture of the policies, processes, work habits, and commitments needed to achieve the shared goal of high performance remote teams.

Remote working is the new reality, and transactional work - provided by freelancers, contract employees or consultants - has increased exponentially. It is forecast that as much as half the labor force will be working independently and virtually by 2020. Most organizations are still grappling with how to effectively manage their virtual staff and how to effectively support and motivate them - an increasingly urgent task as more Millennials join the workforce, bringing changed attitudes to work satisfaction. This book, the fruit of the author's three decades of experience planning and implementing remote working environments, provides expert guidance for anyone planning a shift to remote working, managing teams of teleworkers, or themselves working in a virtual team. The author's key message is that, in an environment where there is no face to face and informal contact, virtual working requires the creation of a matrix of distributed teams, and that their success depends on the right preparation, changing corporate culture and rewards, and implementing appropriate strategies at the management level to create team cohesion and motivate team members. Working Virtually is for the executive leading changes in an enterprise that is preparing for virtual work or seeking to improve current performance. It offers tools to assess readiness, advice on creating appropriate reward policies, and strategies to adapt performance management processes to be more team-driven and technology leveraged. Working Virtually is written to and for the virtual leader who wants to establish high performing virtual teams. It provides an understanding of the roles and responsibilities of managing a virtual team, offering a wealth of advice on creating the conditions for collaboration, motivating team members, and identifying and defusing problems. Working Virtually is for the professional who works remotely from home, on the road, or in an office with remote colleagues. It is for anyone who wants to succeed in this new work environment by developing skills and networks to create a sustained and satisfying career path. With this new edition providing a 360 Degrees view of the roles and objectives of all stakeholders in the virtual workspace, this book uniquely provides readers with a rounded picture of the policies, processes, work habits, and commitments needed to achieve the shared goal of high performance remote teams.

From Training to Performance in the 21st Century is a series sponsored by the National Society for Performance and Instruction (NSPI) which provides valuable how-to resources to help trainers, human resource professionals, and human performance technologists improve performance in the workplace. This book is part of the first three-volume set, Designing the Work Environment for Optimum Performance,
which shows how to fix the workplace, not the worker.
The set provides hands-on tools to help create work environments that support human performance.

Draws on numerous scientific studies and the author's professional experience in assessing real-life ergonomic problems in diverse workplaces nationwide to provide a systematic approach including reproducible checklists and worksheets--for performing ergonomic assessments to identify and correct health hazards at work.

He presents a variety of practical, cost-effective solutions from adjusting chairs, lowering computer keyboards, taking frequent microbreaks, and finding new ways of performing repetitive tasks--for preventing work-related health problems.

The lifeblood of any business enterprise is its people. Dr. Jac Fitz-enz helps professionals quantify that statement by critically gauging their true human costs and their employees' productivity. The ROI of Human Capital does this this by providing you with detailed material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. You'll learn how to evaluate people metrics at three critical levels: organizational (contributions to corporate goals), functional (impact on process improvement), and human resources management (value added by five basic HR department activities) to most effectively and accurately determine your profit and results. For years, The ROI of Human Capital has been the number-one resource for decision makers and human resources professionals assessing employee contributions and ROI. Now updated with the most relevant, up-to-the-minute metrics, the second edition continues to add value to teams by helping them perform the essential task of measuring the value of their people.

Covers all aspects of planning, designing and leasing new or retrofitted office space. While the bulk of the material was written for this book, selected chapters have appeared before in other Wiley titles and are now updated to reflect specialized aspects of the subject. Topics include determining a client organization's space and cost requirements, deciding on a suitable building and space, the nitty-gritty of design, retrofitting for office automation, selecting a designer, and signing a contract. It makes generous use of tables, charts, spreadsheets, checklists, and design workgrids. Features a special lease negotiation list for tenants.

Embracing social media at work is not just a corporate page on Facebook or a blog from the CEO. It is about understanding all the opportunities where social media activities could improve your company from marketing to operations. A practical guide for managers and an informative window into the world of social media in business.

What makes for a flourishing workplace? Many organizations find themselves spinning their wheels in work cultures filled with toxicity, dysfunction, conflict, and fear. Unengaged employees drag down productivity, and ineffective management undermines morale. How can we create workplaces where people don't just struggle to get through the day but instead thrive and love what they do and where they work? Al Lopus, cofounder and CEO of Best Christian Workplaces Institute, has studied hundreds of organizations to discover eight key drivers in companies with healthy culture and engaged employees. He gathers best practices from across a range of companies and ministries to demonstrate how people at all levels can work together to accomplish work that matters. Principles and real-life examples provide concrete ways that organizations can flourish by building fantastic teams, cultivating life-giving work, attracting and retaining outstanding talent, and much more. With compelling case studies, behind-the-curtain revelations, and enlightening personal anecdotes, Road to Flourishing will motivate leaders, managers, and their teams to reimagine, reassess, and renew their commitment to building healthy work cultures where everyone can flourish.

Dan Pontefract is on a mission to change the world of work. Lead. Care. Win is his fourth book, and like the previous three is the product of relentless focus, observations and research that have led him to define 9 insightful yet super-practical leadership lessons. His latest thinking will help you become a more caring and engaging leader, one that will fully (and completely) understand the critical importance of crafting meaningful, respectful relationships among all your stakeholders. Every human interaction is crucial. Every exchange can be mutually beneficial. These 9 leadership lessons center on your willingness to improve how you treat people, a call for meaningful change to: Be relatable and empathetic Act not out of ego but out of purpose Share knowledge to build a wise organization Stay present and attentive to the needs of others Embrace change and the opportunity for growth it offers Stay curious and adopt lifelong learning Think and act with clarity Commit to balance and inclusivity in all your dealings Act with humility and thoughtfulness The bottom line is that when you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one. It's time to care. Full potential is possible.

In today's rapidly changing workplace, safety and loss prevention professionals cannot always "go by the book" for the answers to new and unique problems and issues. When there is no tried-and-true solution to a problem, safety and loss prevention professionals must think outside of the box of conventional solutions and develop new and creative solutions. Creative Safety Solutions, Second Edition stimulates creative thinking by identifying some of the new programs, new ideas, and new solutions being tried by other professionals in the field. By thinking outside of the box, the book will help you create new ways to improve the workplace. New Chapters in the Second Edition: It Is Your Safety Program-Empowering Employees in Safety Safety and Health Vision and Values Safety and Health Profession Impact of Safety and Health on Your Organization Human Resources and Safety and Health Does Happy = Safe? Circular Safety Management Injecting Creativity into Training Activities Combating Risk with Innovation Eliminate Boring from Your Safety Programs Critical and Creative Thinking in Safety and Health Achievement Is Addictive Lost but Not Forgotten Appendix: Injury and Illness Prevention Programs In this book, safety expert Thomas Schneid has assembled a number of creative solutions that have been tried and tested and have worked for many organizations. These are not all of the great ideas and solutions developed in the safety and loss prevention area-all of the ideas have not already been used. These ideas are only the tip of the iceberg, and the author challenges you to find new and better ways of doing your job within the safety and loss prevention function. These creative solutions to safety and loss prevention problems can help spur you to think about your activities and job duties and find new and creative ways of advancing the safety and loss prevention field.

'Therapy Talk' aims to help those who apply 'the talking cure' become better at their jobs by enabling them to understand how their verbal responses may channel the conversation partner into a particular direction, promoting conversation analysis as a useful tool to study and enhance the therapeutic alliance between client and practitioner.

Affirmative action is still a reality of the American workplace. How is it that such a controversial Federal program has managed to endure for more than five decades? Inside Affirmative Action addresses this question. Beyond the usual ideological debate and discussions about the effects of affirmative action for either good or ill upon issues of race and gender in employment, this book recounts and analyzes interviews with people who worked in the program within the government including political appointees. The interviews and their historical context provide understanding and insight into the policies and politics of affirmative action and its role in advancing civil rights in America. Recent books published on affirmative action address university admissions, but very few of them ever mention Executive Order 11246 or its enforcement by an agency within the Department of Labor - let alone discuss in depth the profound workplace diversity it has created or the employment opportunities it has generated. This book charts that history through the eyes of those who experienced it. Inside Affirmative Action will be of interest to those who study American race relations, policy, history and law.

"Indistractable provides a framework that will deliver the focus you need to get results." --James Clear, author of Atomic Habits "If you value your time, your focus, or your relationships, this book is essential reading. I'm putting these ideas into practice." --Jonathan Haidt, author of The Righteous Mind National Bestseller Winner of the Outstanding Works of Literature (OWL) Award Included in the Top 5 Best Personal Development Books of the Year by Audible Included in the Top 20 Best Business and Leadership Books of the Year by Amazon Featured in The Amazon Book Review Newsletter, January 2020 Goodreads Best Science & Technology of 2019 Finalist You sit down at your desk to work on an important project, but a notification on your phone interrupts your morning. Later, as you're about to get back to work, a colleague taps you on the shoulder to chat. At home, screens get in the way of quality time with your family. Another day goes by, and once again, your most important personal and professional goals are put on hold. What would be possible if you followed through on your best intentions? What could you accomplish if you could stay focused? What if you had the power to become "indistractable?" International bestselling author, former Stanford lecturer, and behavioral design expert, Nir Eyal, wrote Silicon Valley's handbook for making technology habit-forming. Five years after publishing Hooked, Eyal reveals distraction's Achilles' heel in his groundbreaking new book. In Indistractable, Eyal reveals the hidden psychology driving us to distraction. He describes why solving the problem is not as simple as swearing off our devices: Abstinence is impractical and often makes us want more. Eyal lays bare the secret of finally doing what you say you will do with a four-step, research-backed model. Indistractable reveals the key to getting the best out of technology, without letting it get the best of us. Inside, Eyal overturns conventional wisdom and reveals: Why distraction at work is a symptom of a dysfunctional company culture--and how to fix it What really drives human behavior and why "time management is pain management" Why your relationships (and your sex life) depend on you becoming indistractable How to raise indistractable children in an increasingly distracting world Empowering and optimistic, Indistractable provides practical, novel techniques to control your time and attention--helping you live the life you really want.

Austerity's impacts on the healthcare, social care and education professions are under the spotlight in this important book. From scarcer resources to greater stresses, and falling training budgets to rising risks, it charts how policies and cuts have compromised workers' ability to undertake their professional roles. It combines research and practice experience to assess the extent of de-professionalisation in recent years and how workers have responded. This book is a vital review of how austerity has resculpted our notions of professionalism.

Twice as Good is a guide for women of color to harness their power to lead across all areas of work life, take a stand on issues that matter to them and leverage their distinctive capacity for building inclusivity and community now. With the emergence of the #MeToo, #TimesUp, and #BlackLivesMatter movements, as well as the election of the most diverse and female Congress in history, America is experiencing a referendum on what power and leadership looks like. Women of color are the answer to that referendum and uniquely positioned to assume powerful roles in the country. But first, is to be honest about the misogyny and racism that women of color experience at work and in their lives. In Twice as Good, Dr. Mary J. Wardell, an expert on diversity in the workplace and women of color in leadership, writes a stirring call-to-action for women of color who are ready to step into their power. Twice as Good shows women of color: Why their work community needs them to be the courageous leader The truth about why others fail to recognize the leadership capacity of women of color Ways to bring their passion and perspective into work to advance their leadership Stories from women of color who successfully aligned their personal power and cultural identity into their leadership Practices for taking the necessary steps to becoming a leader

Austerity's impacts on the healthcare, social care and education professions are under the spotlight in this important book. From scarcer resources to greater stresses, and falling training budgets to rising risks, it charts how policies and cuts have compromised workers' ability to undertake their professional roles. It combines research and practice experience to assess the extent of de-professionalisation in recent years and how workers have responded. This book is a vital review of how austerity has resculpted our notions of professionalism.

We're now within the golden age of bullshit and whether we like it or not, we are being constantly bombarded with lies, fakery, and spin. This is especially true of the workplace. By using humor as well as test cases like Enron, this book exposes the techniques used by liars and shows how damaging they are to business. Find out about the various degrees of deceit, how to spot a liar, and how lying is used at every level at work. If you think your company is fraud-free, then you'll be one of the 80 percent of companies who believe that's the case. The only problem is that in a recent study, some 45 percent of companies found cases of fraud within their own staff. There's a bullshitter sitting near you now . . .

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: * The trends shaping employee experience * How to evaluate their own employee experience using the Employee Experience Score * What the world's leading organizations are doing around employee experience * How to design for technology, culture, and physical spaces * The role people analytics place in employee experience * Frameworks for how to actually create employee experiences * The role of the gig economy * The future of employee experience * Nine types of organizations that focus on employee experience * And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company's market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta's innovative foundation for executing the elements of trust-competence, motives, means, impact-explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.

Inspired by the work of the philosopher Judith Butler, influenced by Marx's theory of alienation and intrigued by theories of death, this book develops an anti-methodological approach to studying working lives. Distinctions are drawn between labour (the tasks we do in our jobs) and work (self-making activities that are carried out at the workplace): between the less than human, zombie-like laborer and the working human self. Nancy Harding argues that the experience of being at work is one in which the insistence on practising one's humanity always provides a counter-point to organisational demands.