Facilities Management sets out a new framework for the discipline of facilities management which challenges many of the norms and which sets out new methods for optimising the performance of a business. Successful facilities managers need a range of skills and need to be able to devise a range of innovative strategies for the future of the organisations in which they work.
This new book follows on directly from Keith Alexander's ground-breaking textbook Facilities Management and focuses on four new themes which have been identified as keys to the new strategy: organisational change and learning, innovation, performance and the knowledge workplace.

Australian Workplace Relations explains the defining themes in workplace relations in the twenty-first century. It explores issues relating to employee voice, declining trade union membership, occupational health, disadvantaged workers and surveillance in the workplace. The treatment of each topic is placed in both a national and an international context. The book examines the effects on Australian workplace relations of globalisation, the changing international economy and the Global Financial Crisis. It provides a comprehensive examination of the Fair Work Act 2009. Case studies provide in-depth explorations of four important sectors of the economy: health, retail and hospitality, the public sector and motor vehicle components. The textbook includes additional resources for students and lecturers on a companion website: Power-Point slides, lists for further reading, additional case studies and links to websites. Comprehensive and fully cross-referenced, Australian Workplace Relations is an invaluable resource for upper-level undergraduate students of workplace, employee or industrial relations.

This book explores a new area of psychology of sustainability and sustainable development with specific focus on organizations, and introduces a range of advanced perspectives for healthy business, harmonization and decent work. Split into two parts, the first half presents cross-cultural contributions that study in depth the benefits and drawbacks of sustainability, while the second half discusses theoretical approaches and empirical research that offer new prospects for innovation in prevention science. Gathering research from leading scholars and researchers from around the globe, this book offers an essential reference guide that will benefit researchers, professionals, students, and policy makers interested in promoting better business harmony and sustainability.

As remote working becomes the norm rather than the exception for many office workers around the globe, The Nowhere Office proposes a radical new way of thinking about work both now and in the future. Offering a strategic and practical guide to negotiating this pivotal moment in the history of work, The Nowhere Office addresses the problems which beset work - the endemic stagnant productivity and crisis of stress which predate the pandemic - and the new challenges of remote working, repurposing offices for more creative interaction, managing WFH teams and satisfying the demand for more purposeful work with greater work/life balance. Drawing on history, cutting-edge research and extensive interviews Julia Hobsbawm argues persuasively that now is the time to develop something better, more meaningful, and, crucially, more workable.

Use the power of analytics, knowledge management, and discovery for improved employee retention and insight to the unique collaborative and learning needs of your organization using Viva, Microsoft's new employee experience platform. This book introduces you to the four central tenets of Microsoft Viva, a platform designed to improve communication, knowledge, learning, and insight within an organization. The authors, all Microsoft MVPs and early users of Viva, share their first-hand experiences and knowledge to teach you how to configure, utilize, and adopt Viva Topics, Viva Connections, Viva Learning, and Viva Insights to drive knowledge management and discovery within an organization. In Part I, you will learn how to classify data and topics within your organization, and learn how the use of AI can bring to life the discovery of knowledge and information related to people and other topics, allowing for better understanding and clarity of the content you see every day. In Part II, you will learn how to bring the power of SharePoint Syntex and Viva Topics into Microsoft Teams. In Part III, you will learn how to build a shared learning portal in Microsoft Teams using your own training materials, or bringing in third-party resources such as LinkedIn Learning and Skillsoft to connect directly to your employees. Managers will appreciate the ability to assign learning topics to users and gain the skills needed to create a fundamental process around learning consolidation. In Part IV, you will be introduced to Viva Insights, and understand how to discover vital analytics for individuals, managers, and leaders. You will also learn how it supports your company's greatest asset, your employees. What You Will Learn Understand the basics of Viva to get up and running in no time Configure each vertical of Microsoft Viva Know the roles and pre-requisites for installation and configuration Organize and think about your content for discovery and relationships Deliver learning through an optimized experience for managers and users Leverage the power of SharePoint within Teams using Viva Connections Who This Book Is For Management, end users, and system administrators who want to step up their knowledge management, better train and retain employees, and improve access to internal content. The book is designed for businesses that want to transform the way they learn about content and people within their organization, with the end objective of making their business grow and thrive.

In this edited collection, Leslie Nichols weaves together the contributions of accomplished and diverse scholars to offer an expansive and critical analysis of women's work in Canada. Students will use an intersectional approach to explore issues of gender, class, race, immigrant status, disability, sexual orientation, Indigeneity, age, and ethnicity in relation to employment. Drawing from case studies and extensive research, the text's seventeen chapters consider Canadian industries across a broad spectrum, including political, academic, sport, sex trade, retail, and entrepreneurial work. Working Women in Canada is a relevant and in-depth look into the past, present, and future of women's responsibilities and professions in Canada. Undergraduate and graduate students in gender studies, labour studies, and sociology courses will benefit from this thorough and intersectional approach to the study of women's labour. Features includes tables, case studies, a glossary of key terms, and chapter introductions and conclusions to assist with student comprehension encourages further learning by concluding each chapter with discussion questions, a list of additional key readings, and an extensive reference list provides a broad portrait of women's work in Canada with contributions from over 20 scholars

High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization's reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.This New Ways for Work: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed to be used with the New Ways for Work: Workbook as a remedial method for workers who have the potential to improve workplace behavior through improved conflict resolution skills. It is also useful for those who want to advance in their careers with new and expanded conflict resolution skills.The New Ways for Work (TM) method is a simple approach to learning key interpersonal skills for the workplace. New "ways" simply mean new skills, which keeps the focus on the positive and learning skills for the future.The Coaching Manual provides sample answers; offers three self-contained coaching sessions, additional coaching sessions for more specific skills; and includes numerous exercises for employees and managers

Why do Americans work so hard? Are the long hours spent at work really necessary to increase organizational productivity? Leslie A. Perlow documents the worklife of employees who assume that for their own success and the success of their organization they must put in extended hours on the job. Perlow doesn't buy it. She challenges the basic assumption that the more employees work, the better the corporation will do.For nine months, Perlow studied the work practices of a product development team of software engineers at a Fortune 500 corporation. She reports her findings in detailed stories about individual employees and in more analytic chapters. Perlow first describes the individual heroics necessary to succeed in the existing work culture. She then explains how the system of rewards perpetuates crises and continuous interruptions, while discouraging cooperation. Finally, she shows how the resulting work practices damage both organizational productivity and the quality of individuals' lives outside of work. Perlow initiated a collaborative effort to restructure the way team members worked. Managers who were involved credit the project for the rare and important on-time launch of the product the engineers were developing. In the end, Finding Time shows that it is possible to create new work practices that enable individuals to have more personal and family time while also improving the corporation's productivity.

Society needs whistleblowers, yet to speak up and expose wrongdoing often results in professional and personal ruin. Kate Kenny draws on the stories of whistleblowers to explain why this is, and what must be done to protect those who have the courage to expose the truth. Despite their substantial contribution to society, whistleblowers are considered martyrs more than heroes. When people expose serious wrongdoing in their organizations, they are often punished or ignored. Many end up isolated by colleagues, their professional careers destroyed. The financial industry, rife with scandals, is the focus of Kate Kenny's penetrating global study. Introducing whistleblowers from the United States, the United Kingdom, Switzerland, and Ireland working at companies like Wachovia, Halifax Bank of Scotland, and Countrywide-Bank of America, Whistleblowing suggests practices that would make it less perilous to hold the powerful to account and would leave us all better off. Kenny interviewed the men and women who reported unethical and illegal conduct at major corporations in the run up to the 2008 financial crisis. Many were compliance officers working in influential organizations that claimed to follow the rules. Using the concept of affective recognition to explain how the norms at work powerfully influence our understandings of right and wrong, she reframes whistleblowing as a collective phenomenon, not just a personal choice but a vital public service.

What effects do racism, sexism and other forms of discrimination have on the functioning of organizations? Is there a way of managing organizations such that we can benefit both the members of traditionally disadvantaged groups and the organizations in which they work? Discrimination on the basis of race or gender, whether implicit or explicit, is still commonplace in many organizations. Organizational scholars have long been aware that diversity leads to dysfunctional individual, group, and organizational outcomes. What is not well understood is precisely when and why such negative outcomes occur. In Diversity at Work, leading scholars in psychology, sociology, and management address these issues by presenting innovative theoretical ways of thinking about diversity in organizations. With each contribution challenging existing approaches to the study of organizational diversity, the book sets a demanding agenda for those seeking to create equality in the workplace.

What effects do racism, sexism and other forms of discrimination have on the functioning of organizations? Is there a way of managing organizations such that we can benefit both the members of traditionally disadvantaged groups and the organizations in which they work? Discrimination on the basis of race or gender, whether implicit or explicit, is still commonplace in many organizations. Organizational scholars have long been aware that diversity leads to dysfunctional individual, group, and organizational outcomes. What is not well understood is precisely when and why such negative outcomes occur. In Diversity at Work, leading scholars in psychology, sociology, and management address these issues by presenting innovative theoretical ways of thinking about diversity in organizations. With each contribution challenging existing approaches to the study of organizational diversity, the book sets a demanding agenda for those seeking to create equality in the workplace.

Emotional Intelligence is a complete guidebook to help you leverage your EQ for greater professional and personal success.

Research now shows that people with higher levels of emotional intelligence generally have:

• Greater job satisfaction
• A better chance of getting promoted
• A bigger salary
• A higher standard of living
• Fewer family conflicts
• A stronger immune system
• A lower chance of developing cardiovascular disorders, and
• A more fulfilled life!

Written especially for the South African workplace, this newly updated edition will show you to improve and develop your emotional intelligence by focusing on these aspects of EQ:

• Self-awareness
• Self- regard
• Assertiveness
• Empathy
• Interpersonal relations
• Problem- solving
• Impulse control
• Stress tolerance
• Flexibility
• Optimism
• And more!

Throughout the book, you will find practical tips, exercises, and case studies to help you develop your emotional intelligence. Now is your chance to open the door to a better life!

Annette Prins a senior counselling psychologist, involves herself with developing human capital. As CEO and co-owner of the company Talent and Wellness Management, she developed and presented an array of workshops in the people skills arena, for the corporate and tertiary sectors. She specialises in stress management, anxiety and mood disorders and trauma counselling.

Eugene van Niekerk has taught psychology at both under-graduate and post-graduate level. His academic background is also complimented by work as psychotherapist and corporate consultant. Eugene’s interests include, amongst others: emotional intelligence; mind-body medicine; mental health in an information society; how affective neuroscience is able to improve individual and organisational performance.

As consultant Annette Weyers has been part of the wellness industry for fifteen years. She was co-founder of the Centre for Talent and Wellness Management an organisation that offered professional services to develop human talent and promote wellness. Services to employees included support and interventions through counseling, coaching, inspirational talks and workshops. "

A lone inventor and the story of how one of the most revolutionary inventions of the twentieth century almost didn't happen. Introduced in 1960, the first plain-paper office copier is unusual among major high-technology inventions in that its central process was conceived by a single person. Chester Carlson grew up in unspeakable poverty, worked his way through junior college and the California Institute of Technology, and made his discovery in solitude in the depths of the Great Depression. He offered his big idea to two dozen major corporations -- among them IBM, RCA, and General Electric -- all of which turned him down. So persistent was this failure of capitalistic vision that by the time the Xerox 914 was manufactured, by an obscure photographic-supply company in Rochester, New York, Carlson's original patent had expired. Xerography was so unusual and nonintuitive that it conceivably could have been overlooked entirely. Scientists who visited the drafty warehouses where the first machines were built sometimes doubted that Carlson's invention was even theoretically feasible. Building the first plain-paper office copier -- with parts scrounged from junkyards, cleaning brushes made of hand-sewn rabbit fur, and a built-in fire extinguisher -- required the persistence, courage, and imagination of an extraordinary group of physicists, engineers, and corporate executives whose story has never before been fully told. Copies in Seconds is a tale of corporate innovation and risk-taking at its very best.

"What does a workplace utopia look like to you?" This is the question Dr. Ella F. Washington asks company leaders, and often she hears about an ideal vision of an organization that values diversity and inclusion and wants employees to bring their whole selves to work. But how can you get there? Organizations have largely missed the mark when it comes to creating environments where all employees thrive in an equal and equitable way, because they treat diversity, equity, and inclusion (DEI) as a program that gets done rather than the necessary and difficult journey it is. A truly inclusive workplace requires invention and reinvention, mistakes and humility, adaptation to a changing world, constant reflection, and sometimes significant sacrifice. The road to an inclusive workplace is a difficult one, but you can traverse it, and there's help along the way. Start here with stories of companies making the necessary journey, including Slack, PwC, Best Buy, Denny's, and many others. Hear from company leaders about their successes and failures, the times they were on the vanguard, and the moments they realized they had much more work to do. These are profiles in perseverance from people who are keen enough to recognize the need for inclusive workplaces and humble enough to know they're not there yet. Along the way, Washington provides a framework for thinking about where these companies are on their journeys and where you and your company may be too. Progress is hard won on the necessary journey to becoming an inclusive organization, but it must be won. John Lewis said it best: "You see something you want to get done, you cannot give up, and you cannot give in."

In Lead Your Tribe, Love Your Work , Piyush Patel offers an insider's perspective on how to unify your team around a common purpose by uncovering your core values and transforming your culture. With over 20 years of entrepreneurial experience, Piyush has discovered that-while leaders can provide opportunities-real culture comes from the heart. Using real-life examples and practical takeaways, Lead Your Tribe, Love Your Work is the ultimate guide to creating a tribe to lead and a workplace you love. Piyush challenges readers to rethink their current paths, unveiling: ; The business-owner wake-up call: How to tell when your company culture is failing and what to do to fix it ; The key to employee retention is BAM-Belonging, Affirmation, and Meaning ; Secrets to successful onboarding: How to make new employees feel like they already belong ; Constructive "uncomfortable" conversations: Tips for getting positive results from conflict ; Four questions to ask your employees to get a pulse on your company's culture ; When successful businesses happen to poor leaders: Identify negative initiatives and reshape your company before it's too late ; How to spot the difference between 'real' and 'faux' culture: Why a company with perks can still be toxic As a business owner or leader, Lead Your Tribe, Love Your Work will challenge you to take control of your culture and create a thriving company that's built for longevity.

Why too much work and too little time is hurting workers and companies-and how a proven workplace redesign can benefit employees and the bottom line Today's ways of working are not working-even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem. But this unhealthy and unsustainable situation can be changed-and Overload shows how. Drawing on five years of research, including hundreds of interviews with employees and managers, Kelly and Moen tell the story of a major experiment that they helped design and implement at a Fortune 500 firm. The company adopted creative and practical work redesigns that gave workers more control over how and where they worked and encouraged managers to evaluate performance in new ways. The result? Employees' health, well-being, and ability to manage their personal and work lives improved, while the company benefited from higher job satisfaction and lower turnover. And, as Kelly and Moen show, such changes can-and should-be made on a wide scale. Complete with advice about ways that employees, managers, and corporate leaders can begin to question and fix one of today's most serious workplace problems, Overload is an inspiring account about how rethinking and redesigning work could transform our lives and companies.

Drawing upon Robin Dahlberg's own experiences as a junior lawyer at a large corporate law firm, Billable Hours in 6 Minute Increments explores the obstacles facing women in the corporate workplace. With a sense of the absurd that Dahlberg only discovered in hindsight, she examines how women lawyers respond to the sexism, pressure to conform, tedium and stress that defined her daily life at the law firm and that continue to define the corporate work environment today.

We are all increasingly familiar with modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. But what really lies behind these terms and what effect do these and other new practices have on productivity and performance and, crucially, what is their social and psychological impact?

Written by leading authors from around the world, The New Workplace provides an up-to-date assessment of research into the human effects of new working practices, including team-working, call centres, virtual organizations and supply chain partnering. The impact on productivity and performance is considered in detail in a later section, while the final sections give guidance on a range of methods and tools for evaluating the social and psychological effects, as well as looking to the future. The practical focus means that The New Workplace can be used to help with the design and implementation of new working practices, ensuring that best results are achieved.

Indispensable for students and scholars of organizational psychology, The New Workplace will also be useful for consultants, as well as human resource managers and others charged with the management of new working practices.

Expert Humans: Critical Leadership Skills for a Disrupted World examines the critical leadership concepts of Altruism, Compassion and Empathy (ACE) and their application to the great disruptors of today: sustainability, global health, inequality, digital transformation and erosion of trust - from social, historical and psychological perspectives - to support the development of more human workplaces and a better world. The book investigates these ACE behaviours and attributes in depth to show how they can strengthen existing leadership capability. With more ACE leaders in the field the challenges of our disrupted world can be better addressed, and by so doing, create more human workplaces and a more humane society for now and for the future. Drawing on data from the social sciences, close human observation, stories of working people and mini-case studies from around the world - Expert Humans encourages the reader to adopt a more human - and effective - way of living, working and being. This book is intended as a gentle provocation to leaders of small, medium and large organisations, as well as to human resources and organisational development professionals - to help change the nature of what it takes to be a leader, for good.

The unspoken rules for how women should behave in the workplace are as numerous as they are confusing. Let viral tik-tok and Netflix star Sarah Cooper be your guide! Ask for a pay rise? Pushy. Take credit for an idea? Arrogant. Admit a mistake? Weak. Successfully juggle work and family? Unpromotable. In How to Be Successful Without Hurting Men's Feelings, Sarah Cooper, author of the bestselling 100 Tricks to Appear Smart in Meetings, illustrates how women can achieve their dreams, succeed in their careers and become leaders, without harming the fragile male ego. This wickedly funny tongue-in-cheek guide includes chapters on 'How to Ace Your Job Interview Without Over-acing It', '9 Non-threatening Leadership Strategies for Women', and 'Choose Your Own Adventure: Do You Want to Be Likeable or Successful?'. It even includes several pages to doodle on while men finish explaining things. When all else fails, there is a set of cut-outable moustaches inside to allow women to seem more man-like, which will probably lead to a quick promotion!

Work Positive in a Negative World, Team Edition helps managers transform their team's environment to Work Positive. Dr. Joey Faucette discovered that while owners and executives can shape a work environment, it's the managers and their teams who best create a positive workplace. Work Positive in a Negative World, Team Edition helps influence those on the front lines of increasing team productivity and company profitability. Written in a story-driven style that unpacks the five core practices of a Work Positive environment in an easy-to-access way, Dr. Joey shares what he's learned in the nine years since his previous best-seller that managers and team members can implement starting today.