A key feature of this work is that it provides a structured introduction which links the theory and practice of facilities management. It takes a holistic, inclusive view of the subject, encouraging the reader to use analytical techniques and to think ahead, resulting in better performance and more efficient management techniques.;It should be of interest to students and professionals in facilities management, estate management, building studies, business administration and leisure management.

"Read this book, apply its concepts, and see how your business transforms." - Marshall Goldsmith, Thinkers 50 #1 Executive Coach and #1 Leadership Thinker Outstanding leaders make business indispensable. The Merriam-Webster Dictionary defines "Indispensable" as being absolutely necessary and not subject to being set aside or neglected. INDISPENSABLE: Build and Lead A Company Customers Can't Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses indispensable in the marketplace. Keep in mind, though, only your customers can decide if your business is indispensable. We don't get a vote on that. However, there are steps that we can take to improve our chances. A Leader's pursuit of greatness for his or her company is important, but, it's not enough, and a business does not become indispensable by accident. Outstanding leadership is essential to bring a company from greatness to indispensability. This is an important distinction because anything less than outstanding leadership will not suffice. Why? Outstanding leaders lead by example. They demonstrate desired qualities and behaviors to their followers through their actions and conduct. By doing so, these leaders put forth a sense that they and their teams share the same goals and aspirations, and, that together, they are going to go about achieving these ambitions as one. Indispensable businesses share a common purpose so they need leaders that can set the example. As you read the book, you will come to recognize how vital TRUE leadership is to helping your business become indispensable. Regardless of your rank or position, you must study, learn, exemplify and LIVE these essential behaviors to be able to provide the people you work with and serve: A Captivating Vision: Outstanding leaders can articulate a vision for the future that every staff member can understand and buy-in to. This vision becomes the stuff of rallying cries and establishes the common goal that leader and team will share. Outstanding leadership is required to articulate the vision of being indispensable and to work to drive it deep into the enterprise. If the troops don't "get" it, they won't follow. Active Direction-Setting: Next, a game plan for execution must be built in support of that vision. But, building a plan without engaged direction-setting will not suffice. Outstanding leaders at every level will be fully involved, monitoring progress and charting the course for execution throughout their firm's journey to indispensability. Enlightened Coaching: Outstanding leaders support their team and understand how to provide the "right" touch at the "right" time - directive when the path to success is unclear and supportive when it's time to empower - just like any world-class coach does when building a champion. A Collaborative Environment: Outstanding leaders know how to establish a collaborative tenor within their area of responsibility. Selfish and egocentric behavior is stomped out; teamwork is recognized and rewarded. There are many great companies - only a few are indispensable. This book was written to help you build an indispensable business - one that your customers can't live without.

How do you deal with your emotions at work? 'Full of lively illustrations and practical examples to show how you can harness emotions to become more creative, collaborative and productive' Adam Grant, author of Originals ________________ We all know what it's like to feel overwhelmed with emotions at work - everything from jealousy to insecurity, anxiety to straight up panic - and there's no field guide to coping with them well. But we also know that ignoring or suppressing what you feel hurts your health, happiness and productivity. This book will help you figure out how to express your emotions productively in order to be both happier and more effective at work. Drawing on behavioural economics and psychology, No Hard Feelings will show you how to bring your best self to work every day. ________________ 'A must-read' Susan Cain, author of Quiet

Corporate Social Responsibility (CSR), corporate governance and workplace practices are intimately connected. They are indeed three distinct pillars of any successful business venture. This work strongly argues that without fulfilling the social responsibilities, economic and legal obligations of a business organization simply becomes infructuous. The best course of action for business is to first serve its stakeholders, mainly its employees. Hence, the overarching theme that revolves round the book is that employee engagement and their welfare are the keys to ascertain democratic practices at workplace. And once it is ensured, this would help an enterprise to fulfilling and encompassing four aspects of CSR i.e. economic, legal, ethical and discretionary or philanthropic.

This book provides the first systematic assessment of trends in inequality in job quality in Britain in recent decades. It assesses the pattern of change drawing on the nationally representative Skills and Employment Surveys (SES) carried out at regular intervals from 1986 to 2012. These surveys collect data from workers themselves thereby providing a unique picture of trends in job quality. The book is concerned both with wage and non-wage inequalities (focusing, in particular on skills, training, task discretion, work intensity, organizational participation, and job security), and how these inequalities relate to class, gender, contract status, unionisation, and type of employer. Amid rising wage inequality there has nevertheless been some improvement in the relative job quality experienced by women, part-time employees, and temporary workers. Yet the book reveals the remarkable persistence of major inequalities in the working conditions of other categories of employee across periods of both economic boom and crisis. Beginning with a theoretical overview, before describing the main data series, this book examines how job quality differs between groups and across time.

Proven strategies to build, nurture, and retain world-class talent in a hybrid environment In The Successful Hybrid Team: What the Best Hybrid Teams Know About Culture that Others Don't (But Wish They Did), award-winning diversity and inclusion expert Perrine Farque delivers an eye-opening look into what distinguishes world-class teams from the also-rans. The book explores the permanent changes being made in the modern workplace, how hybrid work is fundamentally changing the nature of teams, and the overwhelming importance of culture in determining performance. The author introduces a four-pillar framework that details what you need to do to hire, lead, and retain a high-performing team in a hybrid world. You'll discover how to create a unified hybrid leadership team, how to build extreme clarity and transparency, how to overcommunicate through digital channels, and how to unify cross-cultural remote teams with cultural awareness. The book also offers: A deep dive into topics like how and why meetings are important, and how to best leverage them in a hybrid environment Descriptions of the most common pitfalls experienced by those leading hybrid teams and how to avoid them Useful tips, resources, and checklists that supplement the four-pillar framework discussed in the book A can't-miss resource for executives, managers, and other business leaders who find themselves dealing with the new reality of hybrid and remote work, The Successful Hybrid Team will also earn a place in the libraries of human resources and DEI professionals, remote workers, and anyone else who regularly interacts with colleagues, direct reports, or supervisors in a hybrid environment.

The workplace has been changed in recent decades by the rise of digital technologies. Parts of a single labor process can be moved around the world, with implications not only for individual workplaces, but for the working class as a whole.

Within advanced capitalist countries, the workplace has been made more flexible through cell phones, e-mail, freelancing, and outsourcing. The process often makes the situation of the workers more precarious, as they are forced to pay for the tools of their trade, are expected to be constantly accessible to workplace demands, and are isolated from their fellow workers.

Huws' The Making of a Cybertariat examines this process from a number of perspectives, including those of women in the workplace and at home. It explores changing categories of employment and modes of organization, and how new divisions of race and gender are created in the process. It questions how the virtual workforce can identify their common interests and stand together to struggle for them.

The Making of a Cybertariat is both a testament to the author's remarkable record in the politics of technology over several decades and a vital resource for grasping ongoing debates and controversies in this field.

Organizations capture and deploy what they have learned in four ways: culture, experience, archives, and processes. This book describes the four approaches, their strength and shortcomings, and their interactions.

'Therapy Talk' aims to help those who apply 'the talking cure' become better at their jobs by enabling them to understand how their verbal responses may channel the conversation partner into a particular direction, promoting conversation analysis as a useful tool to study and enhance the therapeutic alliance between client and practitioner.

Employment Relations is widely taught in business schools around the world. However, an increasing emphasis is being placed on the comparative and international dimensions of the relationships between employers and workers. It is becoming crucial to consider today's work and employment issues alongside the dynamics between global financial and product markets, global production chains, national and international employment actors and institutions, and the ways in which these relationships play out in different national contexts. Comparative Employment Relations in the Global Economy addresses this need by presenting a cross-section of country studies - including the UK, Germany, USA, Brazil, India, Russia, China and South Africa - alongside integrative thematic chapters covering essential topics such as theoretical approaches, collective representation and employment regulation. This second edition benefits from: Careful updates to theory and real-life developments Fuller treatment of topics such as labour migration, gender and discrimination, global value chains and corporate governance A more logical ordering of chapters, with globalization issues appearing earlier This textbook is the perfect resource for students on advanced undergraduate and postgraduate comparative and international programmes across areas such as employment relations, industrial relations, human resource management, political economy, labour politics, industrial and economic sociology, regulation and social policy.

This book provides insights into communication practices that enable efficient work, successful collaboration, and a functional work environment. Maintaining a productive and healthy workplace is predicated on interpersonal communication between people. In organizations, efficient communication is the foundation of all actions. Contributors to this book cover communication issues in relationships, teams, meetings, leadership, competence, diversity, organizational entry, social support, and digital environments in the workplace. The book illustrates all these issues in detail by presenting both relevant research findings and their practical implications in working life. Workplace Communication is ideal for current and future employees, directors, supervisors and managers, instructors, and consultants in knowledge-based expertise work. The book is appropriate for courses in organizational and leadership communication or interpersonal communication in a workplace setting.

From being the sole and secret preserve of the ancient Chinese Emperors, the art of Feng Shui has been discovered and successfully applied in the West. Now it is widely accepted as really useful and beneficial. Until the arrival of this book, the subject has been presented in all its highly structured and complex philosophy. Here you will find that keep it simple has been successfully achieved. This is a brilliant lifestyle guide. Step by step, it builds the application of Feng Shui around you. With it you will be able to energise your environment to generate greater harmony and positive health and wealth benefits.

What would happen to your team, and your organization, if everyone knew how to change the game - and make success a daily occurrence? Companies and individuals are looking for more freedom: personal freedom, creative freedom, and freedom to rethink what work really means. From dealing with COVID-19, facing diversity issues, battling burnout, zoom fatigue and more, organizations are stretched thin and must find a way to help their employees find balance and freedom in order to thrive in these unprecedented times. In Success From Anywhere: Create Your Own Future of Work from the Inside Out, bestselling author and veteran Salesforce executive Karen Mangia delivers an eyes-wide-open discussion on the future of work and what it means to find personal and professional success in the new workforce. Whether you're in a hybrid environment, or working from home, you know the importance of connection and teamwork. This compelling, practical guide explains how success is something organizations discover from the inside out - creating greater engagement, retention, and professional impact from a new understanding of the future of work. With commentary from business leaders like Tom Peters, as well as guidance from leading scientists like David Eagleman and Kelly McGonigal, Success From Anywhere shows professionals how to build success into every organizational design - regardless of company culture, leadership, or industry - and offers actionable insights on a range of timely and relevant subjects, including: Rethinking the foundations of what work really means, including work-life balance, the future of work, and where peak performance really comes from The origins of intolerance, and how to access greater diversity, inclusion, and belonging inside every organization Creating a high-impact culture in the anxious and stressful pandemic environment by redesigning the game - and creating your own rules How to overcome feelings of constriction and confinement, to find new possibilities, for your own career Getting past the feeling that you have to "do it all" in order to succeed Powerful scientific insights into stress-relief, battling burnout and becoming your best self Perfect for anyone wanting to create greater professional impact, whether working from home, leading a hybrid team, or just trying to access greater personal freedom, this principles-based guidebook will earn a spot in the libraries of executives, managers, leaders, and employees who care about creating innovative and inclusive organizations. Discover how to adapt to these changing times and the uncertain times ahead with a new playbook for yourself, your career, and your organization - that playbook is Success From Anywhere.

Understanding Language Testing presents an introduction to language tests and the process of test development that starts at the very beginning. Assuming no knowledge of the field, the book promotes a practical understanding of language testing using examples from a variety of languages. While grounded on solid theoretical principles, the book focuses on fostering a true understanding of the various uses of language tests and the process of test development, scoring test performance, analyzing and interpreting test results, and above all, using tests as ethically and fairly as possible so that test takers are given every opportunity to do their best, to learn as much as possible, and feel positive about their language learning. Each chapter includes a summary, suggestions for further reading, and exercises. As such this is the ideal book for both beginning students of linguistics and language education, or anyone in a related discipline looking for a first introduction to language testing.

Communication is no longer considered an optional soft" skill for climbing the corporate ladder. More and more businesses are placing emphasis on being able to communicate effectively. Communicating Effectively For Dummies gives you the tools and insight you need to manage conflict, build teams and communicate persuasively at work."

Here is an inspiring book about awakening to the wholeness of who you are, and fulfilling that wholeness in how you earn your living. "Wisdom at Work" offers practical methods for integrating inner spiritual aspiration and the outer work of earning money, face to face with the realities of today's demanding jobs. They all creatively apply principles and techniques of the Perennial Philosophy to the workplace and corporate life. As a spiritual seeker, leadership coach, and historian, Davidson has explored the workaday world as a place of spiritual growth, service, and awakening to the non-dual. Since 1980, he has led hundreds of seminars on empowerment, stress and change management, and personal/spiritual development.

This lively and engaging new book addresses a topical and important area of study. Helping readers not only to understand, but also to apply, the most important theoretical notions on identity, identification, reputation and corporate branding, it illustrates how communicating with a company’s key audience depends upon all of the company’s internal and external communication.

The authors, leading experts in this field, provide students of corporate communication with a research-based tool box to be used for effective corporate communications and creating a positive reputation.

Essentials of Corporate Communication features original examples and vignettes, drawn from a variety of US, European and Asian companies with a proven record of successful corporate communication, thus offering readers best practice examples. Illustrations are drawn from such global companies as Virgin, IKEA, INVE and Lego. Presenting the most up-to-date content available it is a must-read for all those studying and working in this field.

Table of Contents

Introduction: The Communication System 1. What is Corporate Communication? 2. From Communication to Reputation 3. Building Identity and Identification 4. Measuring Corporate Identity 5. Communicating with the Corporate Brand 6. Developing a Reputation Platform 7. Expressing the Company 8. Communicating with Key Stakeholder Groups 9. Assessing the Effectiveness of Corporate Communication 10. Applied Reputation Research 11. Organizing Corporate Communication

Austerity's impacts on the healthcare, social care and education professions are under the spotlight in this important book. From scarcer resources to greater stresses, and falling training budgets to rising risks, it charts how policies and cuts have compromised workers' ability to undertake their professional roles. It combines research and practice experience to assess the extent of de-professionalisation in recent years and how workers have responded. This book is a vital review of how austerity has resculpted our notions of professionalism.