Developed especially for the TVET student at Introductory N6 level, Succeed in Office Practice N6 provides students with the necessary theoretical knowledge to write their exams and to progress to enter the workplace confidently.

Research shows that 90 percent of a project manager's time is spent communicating with various stakeholders. This book offers strategies that enhance communication throughout the project cycle and describes innovative techniques for bridging cultural gaps, increasing understanding, and ensuring project success.

You can't understand humanistic business management unless you understand what humanism is. This book provides a short introduction to the philosophy of humanism and discusses how and why it is being applied to business and why it is so effective when you do so. Humanism helps us prioritize human value as important. It supports positive interpersonal relationships and collaborative and respectful decision-making. Since all businesses are in the business of solving problems, good problem solving is essential to good business. Humanism has already transformed many other disciplines including psychology, medicine, nursing, and more. Additionally, humanism is foundational to the practice of human resources, without which businesses cannot operate. It is important for business managers to understand the philosophy fully so they can understand how to not only manage people more effectively, but how to operate their businesses in a way that helps the communities in which they operate. This book will provide the primer they need to create more effective and ethical businesses.

This book is perfect for leaders across the enterprise who have a difficult time attracting, retaining, understanding, communicating with, motivating, engaging, and otherwise developing their millennial employees and job candidates. Diving deep into millennial psychology and language using a potent blend of data and anecdotes, stories and history, What Millennials Really Want from Work and Life debunks the many myths around millennials pushed by sensationalist media, showing how millennials want many of the same things as other generations, just more quickly and in a different order and form. Giving helpful context based on his own powerful and unlikely story of continuous struggle and overcoming massive challenges as a millennial, the author weaves a compelling narrative through the historical, psychological, linguistic, and other threads underlying the millennial experience at work and in life. Based on his in-depth analysis of data and trends, Kruman makes specific recommendations for corporate leaders looking to get-and keep and develop-top millennial talent into their ranks, diving deep into specific benefits, communication methods and tools, mission and vision, and other elements of branding relevant to millennial attraction, engagement, and retention. This book is likewise for early and mid-career millennials looking to better under stand themselves and make compelling cases for improvements around the aforementioned in their own companies.

Successful diversity and inclusion requires D&I programs that are strategic and proactive, with unlimited vision, part of an overall organizational culture. Unfortunately, most approaches to diversity and inclusion haven't been successful - half of all workers from underrepresented groups experience bias every day at work even though their organizations have diversity programs in place. So what should organizations do? In Expand Beyond Your Current Culture, Leslie Short examines the continually evolving D&I challenges that organizations face and shows leaders how to ensure that all employees have opportunities to express who they are and are comfortable doing so. In an engaging, conversational style she offers tips on how to think differently about diversity and inclusion to achieve a sustainable, diverse and inclusive workplace. In this inspiring new book you'll discover: Why many D&I programs haven't worked and what you can do differently New ways to think about cultural differences and how unconscious and implicit bias affects the workplace The understanding of Nothing About Us Without Us How to identify D&I needs and measure progress in meeting them How to engage in meaningful conversations about diversity and inclusion with others in the organization Ways to ensure that your company culture matches what it says about diversity and inclusion What your organization needs to do to clearly demonstrate its commitment to diversity and inclusion How to educate and sensitize not only senior leaders but all employees What tools that senior leaders, D&I directors, and employees need to succeed How organizations in other countries are approaching corporate diversity and inclusion

Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn't -- enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. Contrary to popular opinion, Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of "knowledge work" industries such as banking and financial services, software development, and government. But the fundamental concepts, straight from the factory floor, need a fair amount of translation to be effectively applied in cube farms. Overturning the common perception that Lean is about imposing rigid rules, or simply eliminating waste in the name of "efficiency", Eakin presents Lean as a dynamic, flexible, people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience. Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing, transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant, practical examples from the fields of accounting, finance, insurance, IT and government.

'Read on, and rediscover how to live a fuller and more successful life' SIR RICHARD BRANSON, from the foreword There are some 400 million people worldwide whose creativity, imagination and determination put the rest of us to shame. They are experts in their field, despite having no experience to speak of. Once, you were one of them too. They are toddlers - and they hold the key to unlocking our creative potential as adults. In Little Wins: The Huge Power of Thinking Like a Toddler, Ella's Kitchen founder Paul Lindley reveals the nine characteristics and behaviours that we can all learn from recalling our toddler selves. From attention-grabbing tactics that would humble most marketing experts to the art of thinking divergently, Lindley shows how much we've lost in getting old - and how we can get it back. Never mind growing up; it's time we grew down.

Trust our authors - whose students have achieved 100% A-C grades in Higher Admin since 2018 - to build your confidence and boost your grade. Easy to understand and enjoyable to read, this textbook takes you through all the theoretical content and practical skills, with over 60 accompanying digital tasks provided free online. > Learn and remember every topic. Simple explanations ensure that you have strong knowledge of administrative theory. Real-life case studies with differentiated exam-style questions help to check understanding before you move on. > Gain skills for the future. Digital literacy, organisational and management skills are developed throughout the course. The authors also focus on problem-solving skills, to set you up for success in the workplace. > Put skills into practice. Follow clear, step-by-step guides to using spreadsheets, databases, word processing, presentations, emails and e-diary. Apply your skills to over 60 digital tasks, which are available free online. > Prepare for assessment. 'What you should know' checklists and study activities at the end of each chapter are useful revision tools. A practice exam paper and answers are included in the book, and a practice assignment is provided online, with a full marking scheme.

Affirmative action is still a reality of the American workplace. How is it that such a controversial Federal program has managed to endure for more than five decades? Inside Affirmative Action addresses this question. Beyond the usual ideological debate and discussions about the effects of affirmative action for either good or ill upon issues of race and gender in employment, this book recounts and analyzes interviews with people who worked in the program within the government including political appointees. The interviews and their historical context provide understanding and insight into the policies and politics of affirmative action and its role in advancing civil rights in America. Recent books published on affirmative action address university admissions, but very few of them ever mention Executive Order 11246 or its enforcement by an agency within the Department of Labor - let alone discuss in depth the profound workplace diversity it has created or the employment opportunities it has generated. This book charts that history through the eyes of those who experienced it. Inside Affirmative Action will be of interest to those who study American race relations, policy, history and law.

"Required reading for anyone who wants to do more than merely manage people. Good Authority is a modern classic, and it will redefine what it means to be the boss." - Seth Godin, Author, Linchpin Imagine a world where personal and professional growth are one thing, where improving your relationships and owning your strengths at work translate directly into the rest of your life. Creating a company culture like that is not a dream. Through personal stories and real-life conversations, Jonathan takes you into the room with managers and employees where real culture change happens, and shows you a new kind of employee mentoring where each person gets the real-time feedback, support, and clear boundaries we all need to get beyond the patterns that hold us back. In this provocative and timely new book, Jonathan brings together what he has learned over a twenty-year journey as an executive, entrepreneur, team leader and leadership trainer. Combining his experience as the CEO and CBO of EMyth where he led the transformation of a global coaching brand with the lessons learned along his own personal growth journey, Jonathan walks us through a step-by-step approach that integrates the leading edges of both. You'll discover a way to lead your team that is both profoundly human and results-oriented at the same time. Whether you re a CEO or business owner, executive, team leader, consultant, or coach, Good Authority will give you new ideas and inspiration you can put into practice. Most importantly, it will give you permission to be more of who you are at work than you ever thought possible.

Mentors are over-utilized, under-trained and, as studies show, under-deliver. From an employer's perspective, assigning a mentor is often a band-aid to a larger problem. From an employee's perspective, a lack of formal mentorship is seen as a serious, career-inhibiting problem, the equivalent of sailing a boat without a rudder. In The Mentor Myth, Debby Carreau represents this dichotomy, explaining that while a mentor's counsel can be invaluable, it is not the silver bullet human resources professionals often purport it to be. The opinions of a mentor are one data point, one piece in the much more complex game of navigating a career. In fact, the increasing overreliance on mentorship can actually be a hindrance to a successful career. Instead of continually looking outward for career guidance, aspiring professionals must realize that they possess all the tools necessary to take control of their own careers by using their own strengths, capabilities, and visions of success. Through her years of experience consulting, speaking, and writing about career development, Debby has created a comprehensive, easy-to-implement guide for taking ownership of your professional success. Debby begins by helping the reader create a professional roadmap, including how to build a personal brand, project the right amount of confidence, and manage time. She addresses mentors in the context of networks and sponsors, advising the reader how to incorporate outward influences rather than be defined by them.

Choice. Power. Speed. Today's leaders continually face these forces. But with too many choices, too much power, and too much speed, leaders often make decisions in a heightened state of emotion (and drama). Hasty decisions are often poor ones and in this climate there is no place to hide. Privacy is a thing of the past; the days of covering up or ignoring a problem are over. In today's transparent culture, the decision making of leaders is more vulnerable then ever-and it is more critical than ever to get it right. Marlene Chism's No-Drama Leadership introduces just the model the corporate world needs. Using case studies, checklists, and examples from various levels of hierarchy in leadership and from a variety of industries, Chism introduces the mindset shifts and practical skills needed to develop enlightened leaders, whose decision making flows from a much more grounded and aligned place. You will learn how to: Identify the signs of misalignment Increase your leadership effectiveness Use four quadrants of change as a catalyst for leadership growth Increase employee engagement Tap into the gifts and talents of your employees Communicate strategically Create a culture of accountability Increase innovation and productivity through empowerment Today's leader needs more than position, power, or business acumen. Today's leader needs more than self-management, communication skills, or emotional intelligence. We need leaders who are aligned, aware, and accountable, who balance choice and power with wisdom and responsibility-leaders who embrace and embody both the inner game of leadership growth with the outer game of business results, modeling both the mindsets and actions that transform the cultures they lead.

The small business HR professional has a unique work environment. For one, HR departments in small businesses are typically quite small, often consisting of only one or two employees. Because of this, these HR professionals are usually expected to be generalists able to answer all HR-related questions. But because there are only one or two of them, they are also expected to be specialists in those same areas. With so much responsibility, how do small business HR professionals have time to focus on their own professional development? And where to start? Surveys demonstrates that building career-long business, interpersonal, and leadership competencies should be the goal of every HR practitioner. Business Acumen falls within the first category. An HR professional who understands the business as a whole is better equipped to make decisions that positively affect the entire business. HR professionals in small businesses have more opportunities to do this than in larger organizations simply because the smaller size helps reduce the barriers to knowledge of various functions. The purpose of Developing Business Acumen is to provide the small business HR professional with a practical, hit-the-ground-running guide to becoming a more effective business partner. The reader will learn the elements of business acumen, such as: Reading and understanding a company's P&L statement; Formulating and tracking metrics that help implement HR programs; Communicating more effectively with other departments and throughout the organization; Developing mutually beneficial relationships with sales and marketing; Conducting environmental scans that can lead to positively influencing the organization; and Expanding an entrepreneurial spirit to enhance corporate culture. This is the first book in the Making an Impact in Small Business HR Series.

When the Harvard Business Review asked Robert Sutton for suggestions for its annual list of Breakthrough Ideas, he told them that the best business practice he knew of was 'the no asshole rule'. Sutton's piece became one of the most popular articles ever to appear in the HBR. Spurred on by the fear and despair that people expressed, the tricks they used to survive with dignity in asshole-infested places, the revenge stories that made him laugh out loud and the other small wins that they celebrated against mean-spirited people, Sutton was persuaded to write THE NO ASSHOLE RULE. He believes passionately that civilised workplaces are not a naive dream, that they do exist, do bolster performance and that widespread contempt can be erased and replaced with mutual respect when a team or organisation is managed right. There is a huge temptation by executives and those in positions of authority to overlook this trait especially when exhibited by so-called producers, but Sutton shows how overall productivity suffers when the workplace is subjected to this kind of stress.

Dan Pontefract is on a mission to change the world of work. Lead. Care. Win is his fourth book, and like the previous three is the product of relentless focus, observations and research that have led him to define 9 insightful yet super-practical leadership lessons. His latest thinking will help you become a more caring and engaging leader, one that will fully (and completely) understand the critical importance of crafting meaningful, respectful relationships among all your stakeholders. Every human interaction is crucial. Every exchange can be mutually beneficial. These 9 leadership lessons center on your willingness to improve how you treat people, a call for meaningful change to: Be relatable and empathetic Act not out of ego but out of purpose Share knowledge to build a wise organization Stay present and attentive to the needs of others Embrace change and the opportunity for growth it offers Stay curious and adopt lifelong learning Think and act with clarity Commit to balance and inclusivity in all your dealings Act with humility and thoughtfulness The bottom line is that when you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one. It's time to care. Full potential is possible.

Workplace spirituality is an emerging field of study and practice and this book asks the questions: Where have we been in the last ten years as a field and where should we be headed in the next ten years? The editors asked these questions of thought leaders from around the globe, leaders who represent different sectors, faith traditions, worldviews and organizational functions. This volume represents the best of current thinking about the state of the field of workplace spirituality and of what the future holds. There are four themes: (1) management themes such as leadership, ethics, change management, and diversity; (2) workplace spirituality in sectors such as health and wellbeing, policing and creative industries, (3) key issues that are emerging, such as self-spirituality, mindfulness, storytelling and the importance of nature, and (4) cutting edge epistemologies and methodologies including indigenous studies, relational ontology, ethnography, and psychodynamics. These articles were chosen to provoke new thinking, new research, and new practice in the field of workplace spirituality, with the goal of helping the field mature in the next decade.

Publisher's Weekly Top 10 Fall Release in Business and Economics A consumer credit industry insider-turned-outsider explains how banks lure Americans deep into debt, and how to break the cycle. Delinquent takes readers on a journey from Capital One's headquarters to street corners in Detroit, kitchen tables in Sacramento, and other places where debt affects people's everyday lives. Uncovering the true costs of consumer credit to American families in addition to the benefits, investigative journalist Elena Botella-formerly an industry insider who helped set credit policy at Capital One-reveals the underhanded and often predatory ways that banks induce American borrowers into debt they can't pay back. Combining Botella's insights from the banking industry, quantitative data, and research findings as well as personal stories from interviews with indebted families around the country, Delinquent provides a relatable and humane entry into understanding debt. Botella exposes the ways that bank marketing, product design, and customer management strategies exploit our common weaknesses and fantasies in how we think about money, and she also demonstrates why competition between banks has failed to make life better for Americans in debt. Delinquent asks: How can we make credit available to those who need it, responsibly and without causing harm? Looking to the future, Botella presents a thorough and incisive plan for reckoning with and reforming the industry.

Focuses on innovative design for small offices. The significant and rapid trend toward small office design globally is testament to increasing economic imperatives, where often commercial rentals are pushing business into innovative ways to manage and minimise their space and resources. Fast-evolving technological advances are also making it possible for people to work from home, where their home office environment needs to be not only stylish, but also conducive to productivity, and ergonomic to support and encourage good health and well-being. Also, there are those who seek to start their own business and are looking to establish a creative, professional and inspiring home office environment. 'Big Design for Small Workspaces' combines form with function, and presents innovative interior designs for offices with compact floor plans of up to about 3230 square feet (300 square meters). This book showcases a selection of richly photographed, sleek and modern solutions, and presents insightful design concepts and appealing examples of imaginative and resourceful spaces, with informative commentaries describing aspects such as furnishings and materials, workstation layout, including the use of vertical space to its fullest advantage, and multipurpose areas. This book will provide an essential source of inspiration for architects, interior designers, small business owners, the homeoffice renovator, and anyone looking to create a smart small office environment. SELLING POINTS: - Focuses on the innovative design for small offices - Provides a comprehensive look at clever design in small spaces - Suits designers of small-space environments with floor plans up to about 2450 square feet (200 square metres) 400 col.

While the vast majority of providers never intend to commit fraud or file false claims, complex procedures, changing regulations, and evolving technology make it nearly impossible to avoid billing errors. For example, if you play by HIPAA's rules, a physician is a provider; however, Medicare requires that the same physician must be referred to as a supplier. Even more troubling is the need to alter claims to meet specific requirements that may conflict with national standards. Far from being a benign issue, differing guidelines can lead to false claims with financial and even criminal implications. Compliance for Coding, Billing & Reimbursement, Second Edition: A Systematic Approach to Developing a Comprehensive Program provides an organized way to deal with the complex coding, billing, and reimbursement (CBR) processes that seem to force providers to choose between being paid and being compliant. Fully revised to account for recent changes and evolving terminology, this unique and accessible resource covers statutorily based programs and contract-based relationships, as well as ways to efficiently handle those situations that do not involve formal relationships. Based on 25 years of direct client consultation and drawing on teaching techniques developed in highly successful workshops, Duane Abbey offers a logical approach to CBR compliance. Designed to facilitate efficient reimbursements that don't run afoul of laws and regulations, this resource - Addresses the seven key elements promulgated by the OIG for any compliance program Discusses numerous types of compliance issues for all type of healthcare providers Offers access to online resources that provide continually updated information Cuts through the morass of terminology and acronyms with a comprehensive glossary Includes downloadable resources packed with regulations and information In addition to offering salient information illustrated by case studies, Dr, Abbey provides healthcare providers and administrators, as well as consultants and attorneys, with the mindset and attitude required to meet this very real challenge with savvy, humor, and perseverance.

There's never been a better time to create the career you love. This book shows you how.

By the time you retire you'll have spent a third of your life working. That's far too long to be stuck in a job you hate or even just tolerate. But where to start?

Life's Work will show you 12 proven ways to fast track your career, so when you leap out of bed every Monday morning you'll be ready to take on the world. The book is written by James Reed, Chairman of REED, Britain's best-known recruitment brand. Over the past 25 years he has helped millions of people find jobs. This has given him a deep insight into what makes some people successful in building a rewarding career, while others are stuck in the confusion and frustration of not landing the job they want.

Through these multiple observations and conversations, James has learned that there are 12 key ways to build and sustain the career you want. You will learn how to:

· Be (sustainably) selfish
· Kick start some good habits and kick out some bad ones
· Think in days and decades
· Be powerful, be prepared
· Find a boss you can learn from

Today's job landscape allows you more freedom to carve your own path than ever before. Along with this, however, comes the responsibility of shaping your mind and actions to make your career work for you. This book shows you how.

Drawing on knowledge from process improvement, organisation theory, human resource management, change management, occupational health and safety, and other fields, the book is a practical, easy-to-read guide to problem solving. Illustrated with a series of short case studies, this book provides an integrated approach to problem solving in the workplace. Collaborative Problem Solving walks through the steps in the problem solving process, introducing dozens of tools, techniques, and concepts to use throughout. Chris J. Shannon describes the behaviours to practice which are most conducive to creating a positive problem solving culture based on curiosity, collaboration, and evidence-based thinking. This book explains why successful problem solving is a collaborative process and provides tools and techniques for responding to other people's behaviour when designing and implementing solutions. Offering practical advice on problem solving in an easy-to-understand way, this book is aimed at people working in office environments, service industries, and knowledge organisations, enabling them to feel confident in applying the knowledge from the book in their own workplace.