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Books > Business & Economics > Business & management > Office & workplace > General

Career Girls - Cautionary Tales for the Working Woman (Hardcover): T. McGill Career Girls - Cautionary Tales for the Working Woman (Hardcover)
T. McGill 1
R327 R300 Discovery Miles 3 000 Save R27 (8%) Ships in 9 - 17 working days

How much has actually changed since women were first allowed to cast off their pinnies and embark on the excitements of office life? Emily is twenty-two years old. She's just discovered that the gender pay gap is currently estimated to close in 2117. She's psyched that her great-great-granddaughter is going to witness this momentous step forward for the sisterhood. She's made herself a tick-off calendar that she intends to hand down the maternal line. Whilst it's true that we've evolved from the murk of the typing pool into the beige of the boardroom, life in the office for women can still be underwhelming in myriad ways that would be familiar to our sisters from the fifties. Complete with nostalgic illustrations and genuine retro advice, Career Girls guides the reader through the eternal conundrums faced by women in the workplace everywhere. From redressing the pay gap through a semi-legal sponsorship scheme to surviving a leadership course where you're forced to express yourself through the medium of dance, Career Girls is the perfect companion for the modern working woman.

Whistleblowing - Toward a New Theory (Hardcover): Kate Kenny Whistleblowing - Toward a New Theory (Hardcover)
Kate Kenny
R1,269 Discovery Miles 12 690 Ships in 18 - 22 working days

Society needs whistleblowers, yet to speak up and expose wrongdoing often results in professional and personal ruin. Kate Kenny draws on the stories of whistleblowers to explain why this is, and what must be done to protect those who have the courage to expose the truth. Despite their substantial contribution to society, whistleblowers are considered martyrs more than heroes. When people expose serious wrongdoing in their organizations, they are often punished or ignored. Many end up isolated by colleagues, their professional careers destroyed. The financial industry, rife with scandals, is the focus of Kate Kenny's penetrating global study. Introducing whistleblowers from the United States, the United Kingdom, Switzerland, and Ireland working at companies like Wachovia, Halifax Bank of Scotland, and Countrywide-Bank of America, Whistleblowing suggests practices that would make it less perilous to hold the powerful to account and would leave us all better off. Kenny interviewed the men and women who reported unethical and illegal conduct at major corporations in the run up to the 2008 financial crisis. Many were compliance officers working in influential organizations that claimed to follow the rules. Using the concept of affective recognition to explain how the norms at work powerfully influence our understandings of right and wrong, she reframes whistleblowing as a collective phenomenon, not just a personal choice but a vital public service.

Influencia Y Persuasion. Serie Inteligencia Emocional HBR (Influence and Persuasion Spanish Edition) (Spanish, Paperback):... Influencia Y Persuasion. Serie Inteligencia Emocional HBR (Influence and Persuasion Spanish Edition) (Spanish, Paperback)
Harvard Business Review; Translated by Genis Monraba Bueno
R270 R252 Discovery Miles 2 520 Save R18 (7%) Ships in 18 - 22 working days
Crystal Reports 10 for Dummies (Paperback): AG Taylor Crystal Reports 10 for Dummies (Paperback)
AG Taylor
R648 R592 Discovery Miles 5 920 Save R56 (9%) Ships in 18 - 22 working days

Would
you
read
information
presented
like
this?

No. It's just not natural. Sometimes presentation is almost as important as content. When you create a report, the goal is to provide information for readers in a format they can readily understand.

"Crystal Reports 10 For Dummies, " the latest version of the most popular report writer in the world, shows you how to create simple or sophisticated reports, turning data into interactive, actionable reports that convey what's happening in your business. You can progress cover-to-cover or use the index to find out how to: Give your reports more pizzazz by using the correct fonts, color, drop shadows, graphic elements, and moreIntegrate elements from multiple, non-database sourcesGroup sort, total result sets, cross-tab reports, and add formulas, charts, or mapsPrint reportsUse customized Business Views gleaned from the same information to provide each reader with information he or she needs to know without spilling all the beans, sales figures, marketing information, or whateverPresent multi-dimensional data in OLAP (Online Analytical Processing) cubesGet ideas from sample reports on the companion Web site

Written by Allen G. Taylor, nationally known lecturer, teacher, and author of over 20 books, including "Database Development for Dummies, Crystal Reports 10 For Dummies" makes it crystal clear how to: Store your information securely in Crystal RepositoryUse Crystal Analysis 10 to display OLAP data so you and your report's readers can analyze the information in an online environmentUse Crystal Enterprise to put Crystal Reports online for viewing by hundreds or thousands of people in your organization

Whether you want to dazzle your company's CEO and shareholders, motivate the sales force, or simply share database information cogently, with "Crystal Reports 10 For Dummies" you not only make your point, you an impression. When your reports look professional, you look professional.

Business Owner Freedom - Transform Your Business to Create the Lifestyle You Desire (Paperback): Gregory Gray Business Owner Freedom - Transform Your Business to Create the Lifestyle You Desire (Paperback)
Gregory Gray
R351 R330 Discovery Miles 3 300 Save R21 (6%) Ships in 18 - 22 working days
New Ways for Work: Coaching Manual - Personal Skills for Productive Relationships (Paperback): Bill Eddy New Ways for Work: Coaching Manual - Personal Skills for Productive Relationships (Paperback)
Bill Eddy
R448 R417 Discovery Miles 4 170 Save R31 (7%) Ships in 18 - 22 working days

High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization's reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.This New Ways for Work: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed to be used with the New Ways for Work: Workbook as a remedial method for workers who have the potential to improve workplace behavior through improved conflict resolution skills. It is also useful for those who want to advance in their careers with new and expanded conflict resolution skills.The New Ways for Work (TM) method is a simple approach to learning key interpersonal skills for the workplace. New "ways" simply mean new skills, which keeps the focus on the positive and learning skills for the future.The Coaching Manual provides sample answers; offers three self-contained coaching sessions, additional coaching sessions for more specific skills; and includes numerous exercises for employees and managers

I'm Not Yelling - A Black Woman's Guide to Navigating the Workplace (Women in Business, Successful Business Woman,... I'm Not Yelling - A Black Woman's Guide to Navigating the Workplace (Women in Business, Successful Business Woman, Image & Etiquette) (Paperback)
Elizabeth Leiba
R427 R397 Discovery Miles 3 970 Save R30 (7%) Ships in 18 - 22 working days

The Perfect Guide for Successful Business Women#1 New Release in Business Mentoring, Women in Business, and Coaching and Workplace Culture I'm Not Yelling is part strategy for savvy black business women navigating a predominantly white corporate America and part vessel empowering black women to find their voices in toxic work environments and be successful business women. Statistical and anecdotal evidence guide the way. Explore the data and hear the accounts of Black women in business who face, work through, and rise above workplace discrimination. Finding your voice as women entrepreneurs. Successful business women use their voice to become strong Black leaders who instill positive change in the workplace culture. Inside I'm Not Yelling, you'll find: Evidence to support the experiences of racial inequity and discrimination at work for Black business women. A narrative study of possible pitfalls, such as microaggressions, lack of mentoring, and pay inequity, their impact which will be explored to provide context to the misogynoir Black female entrepreneurs experience. Strategies and recommendations to give successful business women a framework for racial trauma healing, emotional support, and business success. If you enjoy business coaching books for successful business women like We Should All Be Millionaires, The Memo, Right Within, or Your Next Level Life, then you'll love I'm Not Yelling, a work guide for women.

Sewing Hope - How One Factory Challenges the Apparel Industry's Sweatshops (Paperback): Sarah Adler-Milstein, John M. Kline Sewing Hope - How One Factory Challenges the Apparel Industry's Sweatshops (Paperback)
Sarah Adler-Milstein, John M. Kline
R671 Discovery Miles 6 710 Ships in 18 - 22 working days

Sewing Hope offers the first account of a bold challenge to apparel-industry sweatshops. The Alta Gracia factory in the Dominican Republic is the anti-sweatshop. It boasts a living wage three times the legal minimum, high health and safety standards, and a legitimate union-all verified by an independent monitor. It is the only apparel factory in the global south to meet these criteria. The Alta Gracia business model represents an alternative to the industry's "race to the bottom" with its inherent poverty wages and unsafe factory conditions. Workers' stories reveal how adding $0.90 to a sweatshirt's production price can change lives: from getting a life-saving operation to reuniting families; from obtaining first-ever bank loans to getting running water; from purchasing children's school uniforms to taking night classes. Sewing Hope invites readers into the apparel industry's sweatshops and the Alta Gracia factory. Learn how the anti-sweatshop started, how it overcame challenges, and how the impact of its business model could transform the global industry.

Little Red Book - Punctuation (Paperback): Derek O'Brien Little Red Book - Punctuation (Paperback)
Derek O'Brien
R285 Discovery Miles 2 850 Ships in 9 - 17 working days
Banishing Burnout - Six Strategies for Improving Your Relationship with Work (Paperback): Michael P. Leiter, Christina Maslach Banishing Burnout - Six Strategies for Improving Your Relationship with Work (Paperback)
Michael P. Leiter, Christina Maslach
R683 R607 Discovery Miles 6 070 Save R76 (11%) Ships in 18 - 22 working days

In this book Michael P. Leiter and Christina Maslach, the leading experts on job burnout prevention and authors of the landmark book "The Truth About Burnout," outline their revolutionary new program for helping everyone in the workplace overcome everyday stress and pressures and achieve their career goals. "Banishing Burnout" includes the authors' unique and highly effective Work Life self-assessment test and a customized plan for action that will help transform the individual's relationship with work and overcome job burnout. The authors outline their proven action plan, which shows how to establish core values, set a personal direction, engage other people, initiate a realistic plan of action, make an impact, and achieve career goals. The book is filled with illustrative case examples from a wide variety of organizations, including corporations, health care institutions, universities, and nonprofit organizations. Each case demonstrates how the use of the Work Life self-survey and the individualized action plan can result in dramatic changes in the daily workplace experience and advance career development.

The Rise of Corporate Feminism - Women in the American Office, 1960-1990 (Paperback): Allison Elias The Rise of Corporate Feminism - Women in the American Office, 1960-1990 (Paperback)
Allison Elias
R1,044 Discovery Miles 10 440 Ships in 18 - 22 working days

From the 1960s through the 1990s, the most common job for women in the United States was clerical work. Even as college-educated women obtained greater opportunities for career advancement, occupational segregation by gender remained entrenched. How did feminism in corporate America come to represent the individual success of the executive woman and not the collective success of the secretary? Allison Elias argues that feminist goals of advancing equal opportunity and promoting meritocracy unintentionally undercut the status and prospects of so-called "pink-collar" workers. In the 1960s, ideas about sex equality spurred some clerical workers to organize, demanding "raises and respect," while others pushed for professionalization through credentialing. This cross-class alliance pushed a feminist agenda that included unionizing some clerical workers and advancing others who had college degrees into management. But these efforts diverged in the 1980s, when corporations adopted measures to move qualified women into their upper ranks. By the 1990s, corporate support for professional women resulted in an individualistic feminism that focused on the needs of those at the top. Meanwhile, as many white, college-educated women advanced up the corporate ladder, clerical work became a job for lower-socioeconomic-status women of all races. The Rise of Corporate Feminism considers changes in the workplace surrounding affirmative action, human resource management, automation, and unionization by groups such as 9to5. At the intersection of history, gender, and management studies, this book spotlights the secretaries, clerks, receptionists, typists, and bookkeepers whose career trajectories remained remarkably similar despite sweeping social and legal change.

Shift - Indigenous Principles for Corporate Change (Paperback): Glenn Geffcken Shift - Indigenous Principles for Corporate Change (Paperback)
Glenn Geffcken
R352 R331 Discovery Miles 3 310 Save R21 (6%) Ships in 18 - 22 working days

Many of our greatest business thought leaders proclaim that the most powerful way to transform a business is to transform its culture. In Shift: Indigenous Principles for Corporate Change, author Glenn Geffcken offers a culturally based process and path to help move companies from stagnation to change, from mediocrity to innovation, and from disconnection to harmony. Geffcken details a set of principles that underlie indigenous societies throughout the world-principles that have kept them in a state of grace and harmony with nature for longer than recorded history can account. Shift draws on the wisdom of indigenous cultures, their teachings, and their implications for significant transformation of core behaviors, beliefs, values, and ethics-which, taken as a whole, represent a paradigm shift of magnitude rarely seen in the business world. Through personal stories and experiences from Glenn Geffcken's twenty-four years in the corporate world, in parallel with an eighteen-year immersion in North American indigenous culture and religion, Shift traces a path of self-discovery and organizational transformation. Geared toward businesspeople and entrepreneurs focused on culture as a force of positive change, it offers a methodology to help you break free and consider a different course.

How to Be Successful Without Hurting Men's Feelings - Non-threatening Leadership Strategies for Women (Hardcover): Sarah... How to Be Successful Without Hurting Men's Feelings - Non-threatening Leadership Strategies for Women (Hardcover)
Sarah Cooper 1
R386 R354 Discovery Miles 3 540 Save R32 (8%) Ships in 9 - 17 working days

The unspoken rules for how women should behave in the workplace are as numerous as they are confusing. Let viral tik-tok and Netflix star Sarah Cooper be your guide! Ask for a pay rise? Pushy. Take credit for an idea? Arrogant. Admit a mistake? Weak. Successfully juggle work and family? Unpromotable. In How to Be Successful Without Hurting Men's Feelings, Sarah Cooper, author of the bestselling 100 Tricks to Appear Smart in Meetings, illustrates how women can achieve their dreams, succeed in their careers and become leaders, without harming the fragile male ego. This wickedly funny tongue-in-cheek guide includes chapters on 'How to Ace Your Job Interview Without Over-acing It', '9 Non-threatening Leadership Strategies for Women', and 'Choose Your Own Adventure: Do You Want to Be Likeable or Successful?'. It even includes several pages to doodle on while men finish explaining things. When all else fails, there is a set of cut-outable moustaches inside to allow women to seem more man-like, which will probably lead to a quick promotion!

Pushing our Understanding of Diversity in Organizations (Paperback): Eden King, Quinetta Robertson, Mikki Hebl Pushing our Understanding of Diversity in Organizations (Paperback)
Eden King, Quinetta Robertson, Mikki Hebl
R1,301 Discovery Miles 13 010 Ships in 18 - 22 working days

Few time periods in the past five decades match the intensity of intergroup conflict that people around the world are currently experiencing. Polarized attitudes around various sociopolitical issues, such as gender equality and immigration, have dominated the media and our lives. Furthermore, these powerful social dynamics have also impacted the places where we work and intensified existing strains on workers and workplaces. To address these issues and improve organizational climates, more theories, research and collaborations to understand these phenomena are needed. The volumes in this series will describe and instigate scholarship that advances our understanding of diversity in organizations. This volume features renowned scholars who are unabashedly pushing the field by raising the questions that need to be asked, by working on topics that have received far too little research attention, and by holding researchers, practitioners, managers, organizations, and readers to task for doing what needs to be done to maximize social justice and egalitarian behaviors in the workplace. The chapters provoke the status quo in society and in scholarship, and in so doing, push our understanding of diversity in organizations.

Overload - How Good Jobs Went Bad and What We Can Do about It (Paperback): Erin L. Kelly, Phyllis Moen Overload - How Good Jobs Went Bad and What We Can Do about It (Paperback)
Erin L. Kelly, Phyllis Moen
R539 Discovery Miles 5 390 Ships in 18 - 22 working days

Why too much work and too little time is hurting workers and companies-and how a proven workplace redesign can benefit employees and the bottom line Today's ways of working are not working-even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem. But this unhealthy and unsustainable situation can be changed-and Overload shows how. Drawing on five years of research, including hundreds of interviews with employees and managers, Kelly and Moen tell the story of a major experiment that they helped design and implement at a Fortune 500 firm. The company adopted creative and practical work redesigns that gave workers more control over how and where they worked and encouraged managers to evaluate performance in new ways. The result? Employees' health, well-being, and ability to manage their personal and work lives improved, while the company benefited from higher job satisfaction and lower turnover. And, as Kelly and Moen show, such changes can-and should-be made on a wide scale. Complete with advice about ways that employees, managers, and corporate leaders can begin to question and fix one of today's most serious workplace problems, Overload is an inspiring account about how rethinking and redesigning work could transform our lives and companies.

Taking the Floor - Models, Morals, and Management in a Wall Street Trading Room (Paperback): Daniel Beunza Taking the Floor - Models, Morals, and Management in a Wall Street Trading Room (Paperback)
Daniel Beunza
R782 Discovery Miles 7 820 Ships in 18 - 22 working days

An inside look at a Wall Street trading room and what this reveals about today's financial system Debates about financial reform have led to the recognition that a healthy financial system doesn't depend solely on how it is structured-organizational culture matters as well. Based on extensive research in a Wall Street derivatives-trading room, Taking the Floor considers how the culture of financial organizations might change in order for them to remain healthy, even in times of crises. In particular, Daniel Beunza explores how the extensive use of financial models and trading technologies over the recent decades has exerted a far-ranging and troubling influence on Wall Street. How have models reshaped financial markets? How have models altered moral behavior in organizations? Beunza takes readers behind the scenes in a bank unit that, within its firm, is widely perceived to be "a class act," and he considers how this trading room unit might serve as a blueprint solution for the ills of Wall Street's unsustainable culture. Beunza demonstrates that the integration of traders across desks reduces the danger of blind spots created by models. Warning against the risk of moral disengagement posed by the use of models, he also contends that such disengagement could be avoided by instituting moral norms and social relations. Providing a unique perspective on a complex subject, Taking the Floor profiles what an effective, responsible trading room can and should look like.

Going Remote - How the Flexible Work Economy Can Improve Our Lives and Our Cities (Hardcover): Matthew E. Kahn Going Remote - How the Flexible Work Economy Can Improve Our Lives and Our Cities (Hardcover)
Matthew E. Kahn
R652 R466 Discovery Miles 4 660 Save R186 (29%) Ships in 9 - 17 working days

A leading urban economist's hopeful study of how shifts to remote work can change all of our lives for the better. As COVID-19 descended upon the country in 2020, millions of American office workers transitioned to working from home to reduce risk of infection and prevent spread of the virus. In the aftermath of this shift, a significant number of workers remain at least partially remote. It is clear that this massive experiment we were forced to run will have long-term consequences, changing the shape of our personal and work lives, as well as the urban landscape around us. How will the rise of telecommuting affect workers' quality of life, the profitability of firms, and the economic geography of our cities and suburbs? Going Remote addresses the uncertainties and possibilities of this moment. In Going Remote, urban economist Matthew E. Kahn takes readers on a journey through the new remote-work economy, revealing how people will configure their lives when they have more freedom to choose where they work and how they live. Melding ideas from labor economics, family economics, the theory of the firm, and urban economics, Kahn paints a realistic picture of the future for workers, firms, and urban areas, big and small. As Kahn shows, the rise of remote work presents especially valuable opportunities for flexibility and equity in the lives of women, minorities, and young people, and even for those whose jobs do not allow them to work from home. Uncovering key implications for our quality of life, Going Remote demonstrates how the rise of remote work can significantly improve the standard of living for millions of people by expanding personal freedom, changing the arc of how we live, work, and play.

Finding a Voice at Work? - New Perspectives on Employment Relations (Paperback): Stewart Johnstone, Peter Ackers Finding a Voice at Work? - New Perspectives on Employment Relations (Paperback)
Stewart Johnstone, Peter Ackers
R1,550 Discovery Miles 15 500 Ships in 10 - 15 working days

How much 'say' should employees have in the running of business organizations, and what form should the 'voice' take? This is both the oldest and latest question in employment relations. Answers to these questions reflect our fundamental assumptions about the nature of the employment relationship, and inform our views on almost every aspect of Human Resource Management (HRM) and Employment Relations. Voice can also mean different things to different people. For some, employee voice is a synonym for trade union representation which aims to defend and promote the collective interests of workers. For others voice, is means of enhancing employee commitment and organisational performance. Others advocate workers control as an alternative to conventional capitalist organisations which are run for shareholders. There is thus both a moral and political argument for a measure of democracy at work, as well as a business case argument, which views voice as a potential link in the quest for increased organisational performance. The key debate for employment relations is which of the approaches 'works best' in delivering outcomes which balance competitiveness and productivity, on the one hand, and fair treatment of workers and social justice on the other. Policy makers need pragmatic answers to enduring questions: what works best in different contexts, what are the conditions of success, and what are the drawbacks? Some of the most significant developments in employee voice have taken place within the European Union, with various public policy and employer experiments attracting extensive academic research. The book offers a critical assessment of the main contemporary concepts and models of voice in the UK and Europe, and provides an in-depth theoretical and empirical exploration of employee voice in one accessible and cohesive collection.

Work Positive in a Negative World, The Team Edition - Redefine Your Reality and Achieve Your Work Dreams (Paperback): Joey... Work Positive in a Negative World, The Team Edition - Redefine Your Reality and Achieve Your Work Dreams (Paperback)
Joey Faucette; Foreword by Dan Miller
R418 R394 Discovery Miles 3 940 Save R24 (6%) Ships in 18 - 22 working days

Work Positive in a Negative World, Team Edition helps managers transform their team's environment to Work Positive. Dr. Joey Faucette discovered that while owners and executives can shape a work environment, it's the managers and their teams who best create a positive workplace. Work Positive in a Negative World, Team Edition helps influence those on the front lines of increasing team productivity and company profitability. Written in a story-driven style that unpacks the five core practices of a Work Positive environment in an easy-to-access way, Dr. Joey shares what he's learned in the nine years since his previous best-seller that managers and team members can implement starting today.

Role of Human Resources for Inclusive Leadership, Workplace Diversity, and Equity in Organizations (Paperback): Caglar Dogru Role of Human Resources for Inclusive Leadership, Workplace Diversity, and Equity in Organizations (Paperback)
Caglar Dogru
R4,490 Discovery Miles 44 900 Ships in 18 - 22 working days

Recently there has been a tremendous paradigm shift in diversifying the workforce at both national and international levels. Having roots in the globalization trend that began in the 20th century, the boundaries of many states have been opened to foreign workers in the international business environment. Furthermore, depending on the dynamics of civilized societies around the world, employees from different ethnicities, races, and genders are offered more job positions day after day with the joint contributions of public and private enterprises. However, there is still a need to improve workplace diversity and equity, even if there have been promising developments. Role of Human Resources for Inclusive Leadership, Workplace Diversity, and Equity in Organizations brings together the emerging topics of inclusive leadership, diversity, equity, and inclusion in organizations in the digital transformation context. The book also offers theoretical infrastructure and the latest empirical research findings on inclusive leadership, diversity, equity, and digital transformation. Covering key topics such as social entrepreneurship, employee motivation, and diverse organizations, this premier reference source is ideal for managers, entrepreneurs, business owners, policymakers, researchers, scholars, academicians, practitioners, instructors, and students.

Work Life - Working Remotely from Bali to Boardroom (Paperback): Melinda Jacobs Work Life - Working Remotely from Bali to Boardroom (Paperback)
Melinda Jacobs
R430 R402 Discovery Miles 4 020 Save R28 (7%) Ships in 18 - 22 working days
10% Better - Taking Organisations from Ordinary to Excellence (Paperback): Lauren Jones 10% Better - Taking Organisations from Ordinary to Excellence (Paperback)
Lauren Jones
R388 R357 Discovery Miles 3 570 Save R31 (8%) Ships in 18 - 22 working days
That's What She Said - What Men and Women Need to Know about Working Together (Paperback): Joanne Lipman That's What She Said - What Men and Women Need to Know about Working Together (Paperback)
Joanne Lipman
R421 Discovery Miles 4 210 Ships in 18 - 22 working days
Emotional Intelligence for Managing Results in a Diverse World - The Hard Truth About Soft Skills in the Workplace (Paperback):... Emotional Intelligence for Managing Results in a Diverse World - The Hard Truth About Soft Skills in the Workplace (Paperback)
Anita Rose, Jorge Cherbosque, Lee Gardenswartz
R767 Discovery Miles 7 670 Ships in 10 - 15 working days

Encountering generational, cultural, language and behavioral differences in today's global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement and low morale result. Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, Emotional Intelligence for Managing Results in a Diverse World brings together a unique combination - the key principles of emotional intelligence and the fundamentals of diversity and difference. With practical how-tos, action tips, assessment tools and plenty of workplace examples, this cohesive system offers managers, supervisors, team leaders and human resource professionals a proven framework and actionable strategies for developing the critical competencies needed for success: empathy, cross-cultural communication and conflict resolution skills that produce hard results in business. Emotional Intelligence for Managing Results in a Diverse World delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones and create a healthier workplace and a more effective organization

Flux - 8 Superpowers for Thriving in Constant Change (Hardcover): April Rinne Flux - 8 Superpowers for Thriving in Constant Change (Hardcover)
April Rinne
R710 R616 Discovery Miles 6 160 Save R94 (13%) Ships in 9 - 17 working days
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