Tackles the nuts and bolts of communication at work in a no-nonsense way with startling honesty and practical tips. The authors' views are supported by comment from an impressive line up of experts whose communication strategies drive a range of successful organizations. For all those who struggle to make themselves heard in the business world

A common metaphor for modern life is "keep the plates spinning," but it is becoming increasingly hard to balance professional and private lives, and this takes its toll. The authors examine the working relationship between the organisation and employee, and establish new ways that managers can broker a better deal for all concerned.

Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company's market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta's innovative foundation for executing the elements of trust-competence, motives, means, impact-explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.

From the 1960s through the 1990s, the most common job for women in the United States was clerical work. Even as college-educated women obtained greater opportunities for career advancement, occupational segregation by gender remained entrenched. How did feminism in corporate America come to represent the individual success of the executive woman and not the collective success of the secretary? Allison Elias argues that feminist goals of advancing equal opportunity and promoting meritocracy unintentionally undercut the status and prospects of so-called "pink-collar" workers. In the 1960s, ideas about sex equality spurred some clerical workers to organize, demanding "raises and respect," while others pushed for professionalization through credentialing. This cross-class alliance pushed a feminist agenda that included unionizing some clerical workers and advancing others who had college degrees into management. But these efforts diverged in the 1980s, when corporations adopted measures to move qualified women into their upper ranks. By the 1990s, corporate support for professional women resulted in an individualistic feminism that focused on the needs of those at the top. Meanwhile, as many white, college-educated women advanced up the corporate ladder, clerical work became a job for lower-socioeconomic-status women of all races. The Rise of Corporate Feminism considers changes in the workplace surrounding affirmative action, human resource management, automation, and unionization by groups such as 9to5. At the intersection of history, gender, and management studies, this book spotlights the secretaries, clerks, receptionists, typists, and bookkeepers whose career trajectories remained remarkably similar despite sweeping social and legal change.

Employment Relations is widely taught in business schools around the world. However, an increasing emphasis is being placed on the comparative and international dimensions of the relationships between employers and workers. It is becoming crucial to consider today's work and employment issues alongside the dynamics between global financial and product markets, global production chains, national and international employment actors and institutions, and the ways in which these relationships play out in different national contexts. Comparative Employment Relations in the Global Economy addresses this need by presenting a cross-section of country studies - including the UK, Germany, USA, Brazil, India, Russia, China and South Africa - alongside integrative thematic chapters covering essential topics such as theoretical approaches, collective representation and employment regulation. This second edition benefits from: Careful updates to theory and real-life developments Fuller treatment of topics such as labour migration, gender and discrimination, global value chains and corporate governance A more logical ordering of chapters, with globalization issues appearing earlier This textbook is the perfect resource for students on advanced undergraduate and postgraduate comparative and international programmes across areas such as employment relations, industrial relations, human resource management, political economy, labour politics, industrial and economic sociology, regulation and social policy.

How do highly-successful people like Elon Musk and Bill Gates get so much done? The answer is time blocking; a time-management method that Cal Newport, productivity expert and bestselling author of Digital Minimalism, has been using for fifteen years. For the first time, this game-changing system has been captured in a daily planner that makes it easy for you to prioritise tasks and focus on the things that really matter. Using the time-block method you'll no longer be distracted by your inbox, social media and other peoples' demands for your time. The Time-Block Planner will help you push aside distractions and focus on the work that will make the difference to you.

Straight-talk at work Grumblings in offices everywhere suggest that we crave more, but don't get often enough of it. "Beyond Bullsh*t" reveals the dynamics of bullsh*t and why it has become the corporate etiquette of choice. It also explains how telling it straight contributes to personal well-being and business success.
After decades of research and consulting, Samuel A. Culbert is convinced that straight-talk at work "is" possible. But it requires more than luck and willing people. Straight-talk is the product of thoughtful, caring relationships, built upon trust and commitment. There's no greater contribution to operational effectiveness and success than conversations in which people with conflicting viewpoints discuss their differences forthrightly.
Readers will be engaged and delighted as the text demystifies the obstacles to getting beyond bullsh*t and guides them in developing straight-talk relationships. Further details are available at www.straighttalkatwork.com.

Why the gender gap persists and how we can close it.

For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on record. But despite these statistics, women remain underrepresented in positions of power and status, with the highest-paying jobs the most gender-imbalanced. Even in fields where the numbers of men and women are roughly equal, or where women actually make up the majority, leadership ranks remain male-dominated.

The persistence of these inequalities begs the question: Why haven't we made more progress?

In Glass Half-Broken, Colleen Ammerman and Boris Groysberg reveal the pervasive organizational obstacles and managerial actions—limited opportunities for development, lack of role models and sponsors, and bias in hiring, compensation, and promotion—that create gender imbalances. Bringing to light the key findings from the latest research in psychology, sociology, organizational behavior, and economics, Ammerman and Groysberg show that throughout their careers—from entry-level to mid-level to senior-level positions—women get pushed out of the leadership pipeline, each time for different reasons. Presenting organizational and managerial strategies designed to weaken and ultimately break down these barriers, Glass Half-Broken is the authoritative resource that managers and leaders at all levels can use to finally shatter the glass ceiling.

This sweeping survey of the history of work, from hunter-gatherers to dotcom telecommuters, deftly compresses thousands of years of human evolution into an incisive volume that the Toronto 'Globe & Mail' calls "a page turner of a book." It is a book about work, about the organization and management of work, but it is also a book about people.

The expanding application of Concept Mapping includes its role in knowledge elicitation, institutional memory preservation, and ideation. With the advent of the CmapTools knowledge modeling software kit, Concept Mapping is being applied with increased frequency and success to address a variety of problems in the workplace. Supported by business application case studies, Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge offers an accessible introduction to the theory, methods, and application of Concept Mapping in business and government. The case studies illustrate applications across a range of industries--including engineering, product development, defense, and healthcare. The authors provide access to a free download of CmapTools, courtesy of the Institute for Human and Machine Cognition, to enable readers to create and share their own Concept Maps. Offering examples from the United States, Canada, Australia, Spain, Brazil, Scotland, and The Netherlands, they highlight a global perspective of this dynamic tool. The text is organized into three sections: 1. Practitioners' Views--supplies narratives, guidance, and reviews of applications from career Concept Mappers 2. Recent Case Studies and Results--presents in-depth examinations of specific applications and their results 3. Pushing the Boundaries--explores what's possible and where the boundary conditions lie Applied Concept Mapping facilitates the fundamental understanding needed to harness the power of Concept Mapping to develop viable solutions to a virtually unlimited number of real-world problems.

Although work furniture has had so much more attention recently there is a long way to go before this is translated into action in the wider world. Increased international concern for the health and safety of people at work is one of the driving forces behind this book.; The Science of Seating brings together researchers in ergonomics and posture with industrial designers, to review and assess the current state of chair design, with implications for cultural, behavioural and occupational aspects of health. The contributions are a significant step in the science of seating and should lead to a better understanding of the mechanics, dynamics and the effects of seating on the sitter.; They point to ways in which seats might become easier-to-use and adjust, offering both comfort and postural support without compromising freedom of movement: and in the not-too-distant furture, "the intelligent chair" will "remember" the sitter's preferences for position, cushiness and so on.; Topics covered include: Adjustability, Anthropometics, Posture, Back Pain, Biomechanics, Seat Pressure Distributions, School children, Special Needs of Users, Design Applications, Industry Perspectives, VDT Standards.; It is aimed at researchers and practising seating designers, ergonomists, design engineers, occupational health workers and physiotherapists and furniture manufacturers.

Containing the largest bank of test questions on the market, How to Pass Numerical Reasoning Tests provides advice, practice and exercises to help you prepare for the rigorous tests used by employers, helping you to build up speed, accuracy and confidence. An overview of the basics is followed by a step-by-step guide to numerical tests, covering: - Fractions and decimals - Rates - Percentages - Ratios and proportions - Data interpretation Also containing practice on mathematical problems in written word format to aid your analytical skills, How to Pass Numerical Reasoning Tests gives you everything you need to boost your ability and face the challenge head on.

The Perfect Guide for Successful Business Women#1 New Release in Business Mentoring, Women in Business, and Coaching and Workplace Culture I'm Not Yelling is part strategy for savvy black business women navigating a predominantly white corporate America and part vessel empowering black women to find their voices in toxic work environments and be successful business women. Statistical and anecdotal evidence guide the way. Explore the data and hear the accounts of Black women in business who face, work through, and rise above workplace discrimination. Finding your voice as women entrepreneurs. Successful business women use their voice to become strong Black leaders who instill positive change in the workplace culture. Inside I'm Not Yelling, you'll find: Evidence to support the experiences of racial inequity and discrimination at work for Black business women. A narrative study of possible pitfalls, such as microaggressions, lack of mentoring, and pay inequity, their impact which will be explored to provide context to the misogynoir Black female entrepreneurs experience. Strategies and recommendations to give successful business women a framework for racial trauma healing, emotional support, and business success. If you enjoy business coaching books for successful business women like We Should All Be Millionaires, The Memo, Right Within, or Your Next Level Life, then you'll love I'm Not Yelling, a work guide for women.

Straight-talk at work Grumblings in offices everywhere suggest that there is not much that we crave more, but don't get often enough. Beyond Bullsh*t reveals the dynamics of bullsh*t and why it has become the corporate etiquette of choice. It also explains how telling it straight contributes to personal well-being and business success. This book is for people who wonder what it's going to take to get rid of the constant deception and obfuscation that, at the end of the work day, leaves them feeling beaten up, confused, and even a little dirty. It is also for the people greeting them at home, wondering, What's going on that takes such a toll? Pressed for an answer, many explain it's all the bullsh*t I have to endure. Even people who disdain deception find themselves involved in it. They bullsh*t at work. After decades of research and consulting, Samuel A. Culbert is convinced that straight-talk at work is possible. But it requires more than luck and willing people. Straight-talk is the product of thoughtful, caring relationships built upon trust and a commitment to look out for one another's success. Culbert describes this brand of truthfulness as a caring, other-sensitive, candor-on-demand, loyalty-producing, intimacy-escalating, give-and-take relationship, leading to enhanced personal and organizational productivity. From an organizational perspective, there's no greater contribution to operational effectiveness and success than conversations in which people with conflicting viewpoints discuss their differences forthrightly. Readers will find this book personal--which is unusual for a business book; they will think that many of the stories are about them.They will be engaged and delighted as the text demystifies the obstacles to getting beyond bullsh*t, and guides them in developing straight-talk relationships at work. N.B.: One pending blurb--Robert Sutton

It's hard to be in the minority. If you're the only person from your ethnic or cultural background in your organization or team, you probably know what it's like to be misunderstood or marginalized. You might find yourself inadvertently overlooked or actively silenced. Even when a work environment is not blatantly racist or hostile, people of color often struggle to thrive-and may end up leaving the organization. Being a minority is not just about numbers. It's about understanding pain, power, and the impact of the past. Organizational consultant Adrian Pei describes key challenges ethnic minorities face in majority-culture organizations. He unpacks how historical forces shape contemporary realities, and what both minority and majority cultures need to know in order to work together fruitfully. If you're a cultural minority working in a majority culture organization, or if you're a majority culture supervisor of people from other backgrounds, learn the dynamics at work. And be encouraged that you can help make things better so that all can flourish.

When Trauma Survivors Return to Work: Understanding Emotional Recovery explains how managers and co-workers can learn to foster the process of emotional recovery for traumatized employees returning to the workplace. No other resource teaches managers and co-workers how to treat fellow co-workers returning to the workplace after experiencing a violent accident, rape, a burglary, or armed robbery. Or what to say to those who have just been told they have a terminal illness. Or how to treat an employee whose close family member has committed suicide. It is not helpful for co-workers to deny such traumatic events or remain silent, which is what happens. Or for managers to avoid directly communicating with traumatized employees. Is there a short and simple way to teach managers and co-workers how to be truly helpful to such wounded people? The answer is Dr. Barski-Carrow's illuminating, example-filled book, When Trauma Survivors Return to Work: Understanding Emotional Recovery.

The complete toolkit so you can make a living and enjoy your life. Do you dread Monday mornings, count down the days to the weekend, or wonder if this is all there is to work and life? There is another way to work. The Own It. Love It. Make It Work. bundle reveals why you don't have to rely on your company, your coworkers, your boss, or anything other than yourself for your professional fulfillment and engagement. You can take ownership for your career, your life, and your happiness right now. Own It. Love It. Make It Work. provides proven strategies and tools you can use to make your job work for you. You'll learn how to be recognized and rewarded for your knowledge, skills, and contributions; shape your work in a way that meets both your professional and personal needs and goals; build meaningful, impactful relationships that help advance you career; and much more. The Own It. Love It. Make It Work. Workbook supplements each chapter of the book with exercises, guidance, and tools to execute Tate's strategy seamlessly. It provides questions to help you clarify your career goals; a revealing quiz that shows you which action step to take first, second, third, until you have your dream job; hands-on practices to cultivate happiness and well-being; and more.

What makes for a flourishing workplace? Many organizations find themselves spinning their wheels in work cultures filled with toxicity, dysfunction, conflict, and fear. Unengaged employees drag down productivity, and ineffective management undermines morale. How can we create workplaces where people don't just struggle to get through the day but instead thrive and love what they do and where they work? Al Lopus, cofounder and CEO of Best Christian Workplaces Institute, has studied hundreds of organizations to discover eight key drivers in companies with healthy culture and engaged employees. He gathers best practices from across a range of companies and ministries to demonstrate how people at all levels can work together to accomplish work that matters. Principles and real-life examples provide concrete ways that organizations can flourish by building fantastic teams, cultivating life-giving work, attracting and retaining outstanding talent, and much more. With compelling case studies, behind-the-curtain revelations, and enlightening personal anecdotes, Road to Flourishing will motivate leaders, managers, and their teams to reimagine, reassess, and renew their commitment to building healthy work cultures where everyone can flourish.

The global shift toward delivering services online requires organizations to evolve from using traditional paper files and storage to more modern electronic methods. There has however been very little information on just how to navigate this change-until now. Implementing Electronic Document and Record Management Systems explains how to efficiently store and access electronic documents and records in a manner that allows quick and efficient access to information so an organization may meet the needs of its clients. The book addresses a host of issues related to electronic document and records management systems (EDRMS). From starting the project to systems administration, it details every aspect in relation to implementation and management processes. The text also explains managing cultural changes and business process re-engineering that organizations undergo as they switch from paper-based records to electronic documents. It offers case studies that examine how various organizations across the globe have implemented EDRMS. While the task of creating and employing an EDRMS may seem daunting at best, Implementing Electronic Document and Record Management Systems is the resource that can provide you with the direction and guidance you need to make the transition as seamless as possible.

America is at a crossroads in its approach to work and retirement. Many policymakers think it's logical-almost inevitable-that Americans will delay retirement and spend more years in the paid labor force. But it's an assumption that doesn't match the reality faced by a large and growing proportion of Americans. Though in many ways today's middle-aged adults are less financially prepared for retirement than today's retirees, precarious working conditions, family caregiving responsibilities, poor health, and age discrimination will make it difficult or impossible for many to work longer. Overtime offers a current, revelatory corrective to our understanding of the future of the American workforce and aging. Experts across economics, sociology, psychology, political science, and epidemiology examine how increasing economic and social inequalities, coupled with changes across generations or birth cohorts, call for a rethinking of the working-longer policy framework. The contributors examine trends and inequalities in employment, health, family dynamics, and politics, helping to shed light on the challenges faced by traditionally marginalized social groups while showing that our society's responses to an aging workforce affect us all. Together, they argue that policies affecting work must be considered alongside policies affecting retirement and provide a path forward to achieve better retirement security for all Americans. Drawing on the deep and varied expertise of its contributors, Overtime critically questions the conventional thinking of policy makers in this space to chart a more likely course for older Americans in the twenty-first century-one less reductive than simply "working longer."

This volume provides a positive and productive model for helping people move out of static positions or difficult relationships in the workplace. Informed by systemic thinking and social constructionism, the authors discuss how it is possible to create realities through dialogue and to enable greater opportunities for the employee, manager and consultant alike. Taking Positions in the Organization uses a model of semantic polarities to create simple solutions to complex problems in a format that will inform and enthuse all its readers.Written by a well-established clinical psychologist, who works as a trainer and clinician for the National Health Service at the Tavistock Clinic in London, and also as a freelance consultant to teams and small organizations, and by an organizational consultant with a background in family therapy and management.

Experience a quantum leap in your personal mindset and career toolset through 30 transformative insights from our world's greatest minds. Mining the best and brightest revelations from FranklinCovey's global podcast, On Leadership With Scott Miller, Scott personally introduces you to 30 Master Mentors, featuring the single most transformative insight from each of them. Depending on where you are in your journey, Master Mentors will: Challenge your current mindset and beliefs, leading to what could be the most important career and thought process shifts of your life! Restore you to the mindset and beliefs you find effective but aren't currently living in alignment with. Validate that you are on the right path with your current mindset and beliefs and empower you on your way forward. Whether you are challenged, affirmed, informed, or inspired-Master Mentors guarantees you will experience a transformative shift in your personal mindset, life skillset, and career toolset.

An inside look at a Wall Street trading room and what this reveals about today's financial system Debates about financial reform have led to the recognition that a healthy financial system doesn't depend solely on how it is structured-organizational culture matters as well. Based on extensive research in a Wall Street derivatives-trading room, Taking the Floor considers how the culture of financial organizations might change in order for them to remain healthy, even in times of crises. In particular, Daniel Beunza explores how the extensive use of financial models and trading technologies over the recent decades has exerted a far-ranging and troubling influence on Wall Street. How have models reshaped financial markets? How have models altered moral behavior in organizations? Beunza takes readers behind the scenes in a bank unit that, within its firm, is widely perceived to be "a class act," and he considers how this trading room unit might serve as a blueprint solution for the ills of Wall Street's unsustainable culture. Beunza demonstrates that the integration of traders across desks reduces the danger of blind spots created by models. Warning against the risk of moral disengagement posed by the use of models, he also contends that such disengagement could be avoided by instituting moral norms and social relations. Providing a unique perspective on a complex subject, Taking the Floor profiles what an effective, responsible trading room can and should look like.

Here's a remarkable sourcebook that places at your fingertips 236 tested model letters-- virtually every work-related letter you'll ever need-- to parents, students, faculty, and community leaders. Each letter is ideal for its particular purpose and each is ready to use at once or quickly adapt, saving you hours of valuable time and effort.

You will find letters covering every conceivable aspect of your job-- everything from recommending a student to responding to criticism, from expressing appreciation or sympathy to replying to a request...applying for a position...opposing a decision...or making a complaint.

For ease of use, all 236 letters are conveniently organized into 10 fast-access sections:

Effective recommendations: 20 recommendation letters (positive and negative) for school and college entrance, awards, special programs, jobs, and more

Dealing with illness and death: 22 letters of sympathy, condolence, and understanding for everything from the illness of a teacher to the death of a student's parent

Dealing with student behavior: 21 letters addressing good and bad student behavior-- covering various infractions, warnings, suspension, and expulsion.

Meaningful evaluations: 22 positive and negative evaluations of students, teachers, administrators, programs, events, schools, texts and learning materials.

Writing for the community: 21 letters supporting or opposing proposed legislation, policies, or decisions; responding to criticism; replying to invitations or requests.

Handling complaints: 24 letters to get results from your complaints about services, delays, defects, and decisions-- and to answer complaints from others

Dealing with themedia: 21 letters involving the media, both or and con-- from requests for coverage or TV time to responses to negative articles and guidelines for media on campus.

Handling job-related issues: 20 letters related to your job and the hobs of others, from announcing your availability for a position to notification of retirement.

Expressing thanks & appreciation: 31 letters that show appreciation for awards, gifts, support, volunteer, help, and acts of generosity and kindness.

Special letters for everyday events: 34 letters that deal in a special way with day-to-day happenings: acceptances, confirmations, explanations, apologies, requests, and more.

The Educator's Lifetime Encyclopedia of Letters virtually writes your toughest letters for you! It is a resource every educator can use and refer to again and again, for letters that are ready-to-go "as is" or easy to adapt for nearly any specific work-related purpose.

When faced with a 'human error' problem, you may be tempted to ask 'Why didn't these people watch out better?' Or, 'How can I get my people more engaged in safety?' You might think you can solve your safety problems by telling your people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure and demanding compliance. These are all expressions of 'The Bad Apple Theory' where you believe your system is basically safe if it were not for those few unreliable people in it. Building on its successful predecessors, the third edition of The Field Guide to Understanding 'Human Error' will help you understand a new way of dealing with a perceived 'human error' problem in your organization. It will help you trace how your organization juggles inherent trade-offs between safety and other pressures and expectations, suggesting that you are not the custodian of an already safe system. It will encourage you to start looking more closely at the performance that others may still call 'human error', allowing you to discover how your people create safety through practice, at all levels of your organization, mostly successfully, under the pressure of resource constraints and multiple conflicting goals. The Field Guide to Understanding 'Human Error' will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand and improve your safety work. You will be invited to think creatively and differently about the safety issues you and your organization face. In each, you will find possibilities for a new language, for different concepts, and for new leverage points to influence your own thinking and practice, as well as that of your colleagues and organization. If you are faced with a 'human error' problem, abandon the fallacy of a quick fix. Read this book.