An in-depth exploration of what really lies behind our problematic behavioural patterns in the workplace, and a blueprint for the emotional skills we need to overcome them. Modern businesses place huge emphasis on technical training. And yet a lot of what determines the success or failure of organisations has nothing to do with the sort of hard skills taught at business school; instead, it comes down to the degree of emotional intelligence circulating in the workplace. This is a book that introduces us to twenty core emotional skills that can help businesses to flourish. They range from giving honest feedback, to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues, and the best ways we might speak so that others will listen. The book is informed by the practical work that the Learning and Development division of The School of Life carries out, endeavouring to change the culture within organisations around the world through teaching teams the art of emotional intelligence. It shows us not only how to be a more effective worker, but a more well-balanced human too.

Co-published with SHRM.

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives.

Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.

Get ahead in the workplace by influencing others Influence is a timeless topic for business leaders and others in positions of power, but the world has evolved to the point where everyone needs these skills. No matter your job, role, rank, or function, if you want to get things done you need to know how to influence up, down, across, and outside the organization. Increasing Your Influence at Work All-in-One For Dummies shows you how to contribute more fully to important decisions, resolve conflicts more easily, lead and manage more effectively, and much more. Plus, you'll discover how to develop the most important attributes necessary for influence--trustworthiness, reliability, and assertiveness--and find out how to move beyond. Includes easy-to-apply information for influencing managers, peers, and subordinates Shows you how to build trust with your co-workers and cultivate reliability through consistency and being personal Illustrates how influencing others in the office helps you enjoy a greater measure of control over your work life Helps you advance your career more rapidly than others No matter who you are, where you work, or what your professional goals are, achieving more influence in the workplace is critical for success.

How much has actually changed since women were first allowed to cast off their pinnies and embark on the excitements of office life? Emily is twenty-two years old. She's just discovered that the gender pay gap is currently estimated to close in 2117. She's psyched that her great-great-granddaughter is going to witness this momentous step forward for the sisterhood. She's made herself a tick-off calendar that she intends to hand down the maternal line. Whilst it's true that we've evolved from the murk of the typing pool into the beige of the boardroom, life in the office for women can still be underwhelming in myriad ways that would be familiar to our sisters from the fifties. Complete with nostalgic illustrations and genuine retro advice, Career Girls guides the reader through the eternal conundrums faced by women in the workplace everywhere. From redressing the pay gap through a semi-legal sponsorship scheme to surviving a leadership course where you're forced to express yourself through the medium of dance, Career Girls is the perfect companion for the modern working woman.

It is a myth that either of the World Wars liberated women. The Sex Disqualification (Removal) Act of 1919 was one of the most significant pieces of legislation in modern Britain. It marked at once political watershed and a social revolution; the point at which women of 21 and over were recognised in law as being as competent as men. But were they? What actually happened when this bill was passed? This is the story of what happened next. Ladies Can't Climb Ladders focuses on the lives of six women - six pioneers - forging paths in the fields of medicine, law, academia, architecture, engineering and the church. Robinson's startling study into the public and private lives of these women sheds light not on the desires and ambitions of her subjects but how family and society responded to the working woman and what their legacy looks like today. This book is written in their honour. It is a book about live subjects: equal opportunity, the gender pay gap, and whether women can expect, or indeed deserve, to have it at all. 'An important and crackingly good read.' - Telegraph

High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization's reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.This New Ways for Work: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed to be used with the New Ways for Work: Workbook as a remedial method for workers who have the potential to improve workplace behavior through improved conflict resolution skills. It is also useful for those who want to advance in their careers with new and expanded conflict resolution skills.The New Ways for Work (TM) method is a simple approach to learning key interpersonal skills for the workplace. New "ways" simply mean new skills, which keeps the focus on the positive and learning skills for the future.The Coaching Manual provides sample answers; offers three self-contained coaching sessions, additional coaching sessions for more specific skills; and includes numerous exercises for employees and managers

Everyone can escape career creek. All they need is the right paddle. In 2012 Josh Roberts left university with a head full of dreams and a heart full of hope. The world - and in particular the world of work - was his oyster. He was going to get a brilliant job, enjoy a challenging, purposeful career and get stinking rich in the process. Fast forward a decade, though, and success hasn't been quite so easy. Unless you count six jobs in six years, a string of failed 'side hustles' and having a mental breakdown as 'success'. No, like millions of other young workers, Josh spent his twenties drifting aimlessly through his career before resolving, on the eve of his twenty-eighth birthday, to make a change. Which is what Generation Drift is all about. Told with warmth and wit - and brimming with advice from CEOs, recruiters, psychologists and fellow 'drifters' - it's a hopeful, helpful guide to navigating professional uncertainty and finding fulfilling work. This book will share the tools and signposts you need to look to the future with a positive view. Generation Drift is Josh's optimistic, reassuring and practical guide to navigating professional uncertainty and finding fulfilling work.

OUR CULTURE HAS BECOME OBSESSED WITH HUSTLING. As we struggle to keep up in a knowledge economy that never sleeps, we arm ourselves with life hacks, to-do lists, and an inbox-zero mentality, grasping at anything that will help us work faster, push harder, and produce more. There's just one problem: most of these solutions are making things worse. Creativity isn't produced on an assembly line, and endless hustle is ruining our mental and physical health while subtracting from our creative performance. Productivity and Creativity are not compatible; we are stuck between them, and like the opposite poles of a magnet, they are tearing us apart. When we're told to sleep more, meditate, and slow down, we nod our heads in agreement, yet seem incapable of applying this advice in our own lives. Why do we act against our creative best interests? WE HAVE FORGOTTEN HOW TO FLOAT. The answer lies in our history, culture, and biology. Instead of focusing on how we work, we must understand why we work-why we believe that what we do determines who we are. Hustle and Float explores how our work culture creates contradictions between what we think we want and what we actually need, and points the way to a more humane, more sustainable, and, yes, more creative, way of working and living.

Many of our greatest business thought leaders proclaim that the most powerful way to transform a business is to transform its culture. In Shift: Indigenous Principles for Corporate Change, author Glenn Geffcken offers a culturally based process and path to help move companies from stagnation to change, from mediocrity to innovation, and from disconnection to harmony. Geffcken details a set of principles that underlie indigenous societies throughout the world-principles that have kept them in a state of grace and harmony with nature for longer than recorded history can account. Shift draws on the wisdom of indigenous cultures, their teachings, and their implications for significant transformation of core behaviors, beliefs, values, and ethics-which, taken as a whole, represent a paradigm shift of magnitude rarely seen in the business world. Through personal stories and experiences from Glenn Geffcken's twenty-four years in the corporate world, in parallel with an eighteen-year immersion in North American indigenous culture and religion, Shift traces a path of self-discovery and organizational transformation. Geared toward businesspeople and entrepreneurs focused on culture as a force of positive change, it offers a methodology to help you break free and consider a different course.

Few time periods in the past five decades match the intensity of intergroup conflict that people around the world are currently experiencing. Polarized attitudes around various sociopolitical issues, such as gender equality and immigration, have dominated the media and our lives. Furthermore, these powerful social dynamics have also impacted the places where we work and intensified existing strains on workers and workplaces. To address these issues and improve organizational climates, more theories, research and collaborations to understand these phenomena are needed. The volumes in this series will describe and instigate scholarship that advances our understanding of diversity in organizations. This volume features renowned scholars who are unabashedly pushing the field by raising the questions that need to be asked, by working on topics that have received far too little research attention, and by holding researchers, practitioners, managers, organizations, and readers to task for doing what needs to be done to maximize social justice and egalitarian behaviors in the workplace. The chapters provoke the status quo in society and in scholarship, and in so doing, push our understanding of diversity in organizations.

A workbook for women with practical tips, tricks, and strategies for succeeding in the workplace. A companion to the highly successful What Works for Women at Work, this workbook offers women a hands-on guide filled with interactive exercises, self-diagnostic quizzes, and action-oriented strategies for building successful careers. The Workbook helps women understand their work environments and experiences and move up the professional ladder. Readers will discover the four patterns of gender bias-Prove-It-Again, the Tightrope, the Maternal Wall, and the Tug of War-and they can use the toolkit to learn how to navigate the ways these patterns affect their careers. Williams and her co-authors also introduce the new concept of "Gender Judo," which involves doing a masculine thing in a feminine way, in order to avoid a backlash. This interactive Workbook can help any working woman make better choices and offers specific advice on:* - How to write a winning resume - How to succeed on job interviews - How to negotiate salary - How to create a social media network - How to create work-life balance - How to cut through office politics In addition, the best-selling What Works for Women at Work is now available in paperback. This book has already helped thousands of working women successfully navigate gender bias in the workplace. Praised by numerous publications for offering an innovative, practical, and down-to-earth approach, What Works for Women at Work is still the go-to guide for working women. Chock full of insights, What Works for Women at Work: A Workbook will be an indispensable handbook for working women, providing the tools, the tips, and the tactics to get ahead.

Employees often disagree with workplace policies and practices, leaving few workplaces unaffected by organizational dissent. While disagreement persists in most contemporary organizations, how employees express dissent at work and how their respective organizations respond to it vary widely.

Through the use of case studies, first-person accounts, current examples, conceptual models, and scholarly findings this work offers a comprehensive treatment of organizational dissent. Readers will find a sensible balance between theoretical considerations and practical applications.

Theoretical considerations include: how dissent fits within classical and contemporary organizational communication approachesdissent's relationship to, yet distinctiveness from, related organizational concepts like conflict, resistance, and voiceexplanations for why employees express dissent and how they make sense of itthe relationship between organizational dissent and ethics

Practical applications encompass: recommendations for employees expressing dissent and managers responding to itconsideration of the range of events that trigger dissentstrategies employees use to express dissent and tools organizations can apply to solicit it effectivelythe unique challenges and benefits associated with expressing dissent to management

The book's specific focus and engaged voice provide students, scholars, and practitioners with a deeper understanding of dissent as an important aspect of workplace communication.