Das Standardwerk zur Urlaubs-Animation in dritter Auflage Es ist ebenso ein Zeitdokument des modernen Tourismus, wie eine Handlungsanweisung zum animativen Urlaub fur Tourismusunternehmen, Studierende der Touristikstudiengange, Gastebetreuer und Urlauber. Aus dem Inhalt: Einleitung. Grundlagen der Animation. Urlaubserwartungen und Urlaubsaktivitaten. Inhaltliche Bereiche der Animation im Urlaub. Die Person - der Animateur, die Animateurin. Grundlagen und Prinzipien der Animation. Systembeschreibungen - Beispiele realisierter Animation."

In recent years, the European air transport industry has seen a number of important changes, with more on the horizon. This comprehensive work presents a multi-faceted analysis of the air industry in Europe, how it has developed in recent years, and how it is set to develop further into the future. The work brings together leading experts in the field from across the continent to address the burning issues affecting this significant sector of the European transportation arena. It begins with a scene-setting contribution that outlines the detail of the regulatory context within which the European airline sector operates. We then move on to look at some of the strategic responses to this evolving regulatory context. In this respect, the specifics of some relevant business models, the competitive context (particularly with respect to pricing and profitability), changes in the productivity of European airlines relative to the global industry and the issue of joint ventures in the transatlantic market are all dealt with in some detail. The focus then shifts to the analysis of more niche sectors within the European aviation sector, specifically the business aviation and air cargo markets. The volume finishes with more specific works which address key issues in today's European airline market, namely the adoption of new propulsion technology and the ever-present environmental impacts associated with aircraft noise.

"Transportation Indicators and Business Cycles" recognises the important role the transportation sector plays in business cycle propagation and develops indicators for this sector to identify its current state, and predict its future. The reference cycle is defined, including business and growth cycles, for this sector over the period from 1979 using both the conventional National Bureau of Economic Research (NBER) method and modern time series models. A one-to-one correspondence between cycles in the transportation sector and those in the aggregate economy is found. It also constructs an index of leading indicators for the transportation sector using rigorous statistical procedures, and performs well as a forecasting tool.

Approximately 80 per cent of European and American citizens live in an urban environment. Due to their large populations and extensive commercial establishments, urban areas require large quantities of goods and services for commercial and domestic use. This results in increasing levels of demand for freight transport services. Freight transport in towns and cities is a major contributor to environmental impacts, particularly to local air pollution and noise. Urban Logistics addresses public policy makers, freight transport companies and receivers of supplies, providing them with the information and guidance to affect change in the logistics of the city. Urban Logistics is written by an outstanding team of international editors combining their expertise and using their research from leading business schools in Sweden and the US. There are also valuable contributions from academics and industry experts from companies and universities from all over the world. The book includes clear examples of initiatives that work and business case developments, as well as toolkits for policymakers and managers who are devising new initiatives. There is an in-depth examination of different aspects of urban logistics, such as retail logistics for cities, urban food supply chains, services and the special logistics requirements involved, construction, waste management and e-commerce and home delivery. There is also a focus on networks and partnerships and an analysis of innovation as a new constant.

This book is dedicated to metaheuristics as applied to vehicle routing problems. Several implementations are given as illustrative examples, along with applications to several typical vehicle routing problems. As a first step, a general presentation intends to make the reader more familiar with the related field of logistics and combinatorial optimization. This preamble is completed with a description of significant heuristic methods classically used to provide feasible solutions quickly, and local improvement moves widely used to search for enhanced solutions. The overview of these fundamentals allows appreciating the core of the work devoted to an analysis of metaheuristic methods for vehicle routing problems. Those methods are exposed according to their feature of working either on a sequence of single solutions, or on a set of solutions, or even by hybridizing metaheuristic approaches with others kind of methods.

Hochaktuelle Fragestellung nicht nur in der Hotellerie: Wie entsteht und wie sichert man die Kundenzufriedenheit mit dem Ziel der nachhaltigen Kundenbindung? Das Werk beantwortet diese Frage. Aus dem Inhalt: Beherbergungsbetriebe als Dienstleistungsunternehmen. Kundenzufriedenheit. Dienstleistungsqualitat. Messung von Kundenzufriedenheit und Dienstleistungsqualitat. Checklisten. Beschwerdemanagement. Von der Kundenzufriedenheit zur Kundenbindung."

Thematische Erlebnis- und Konsumwelten erleben seit einigen Jahren in Deutschland einen ausserordentlichen Boom: Ferienparks und Themenhotels, Urban Entertainment Center und Brand Lands, Freizeitparks und Infotainment Center weisen grosse Besucherzahlen und hohe Wiederholerraten auf. Die aktuelle Krise mehrerer Musical-Produktionen und Themenrestaurant-Ketten macht zugleich deutlich, dass der Markt der Mixed-Use-Center durch eine grosse Dynamik gekennzeichnet wird. Als zentrale Steuerfaktoren erweisen sich dabei rasche Veranderungen im Konsumentenverhalten und eine wachsende Konkurrenz durch neue Wettbewerber. In der Offentlichkeit generell wie speziell auch in der Tourismusbranche besteht ein erhebliches Informationsdefizit uber Erlebnis- und Konsumwelten. Vor diesem Hintergrund ist es das zentrale Ziel des Werkes, eine umfassende und grundliche Information uber die Marktsituation, das Marketing-Management und die Erfolgsfaktoren von Erlebnis- und Konsumwelten zu vermitteln."

El Manual de Pruebas y Criterios contiene los criterios, metodos y procedimientos de prueba que se deben utilizar para la clasificacion de mercancias peligrosas de acuerdo con las disposiciones de las partes 2 y 3 de las Recomendaciones de las Naciones Unidas para el Transporte de Mercancias Peligrosas, Reglamentacion Modelo y para la clasificacion de los productos quimicos que presentan peligros fisicos conforme a lo dispuesto en el Sistema Globalmente Armonizado de Clasificacion y Etiquetado de productos quimicos (SGA). Por tanto, el Manual complementa los reglamentos nacionales e internacionales desarrollados a partir de la Reglamentacion Modelo o del SGA. Desde su primera version, elaborada y posteriormente adoptada por el Comite de Expertos en Transporte de Mercancias Peligrosas del Consejo Economico y Social de las Naciones Unidas (ECOSOC) en 1984, el Manual se ha ido modificando y actualizando cada dos anos. Dicha actualizacion se lleva a cabo bajo los auspicios del Comite de Expertos en Transporte de Mercancias Peligrosas y del Sistema Globalmente Armonizado de clasificacion y etiquetado de productos quimicos, que reemplaza al comite original desde el ano 2001. La sexta edicion revisada, que se publico en 2015, tiene en cuenta las recomendaciones adoptadas por el comite de expertos en su quinto y sexto periodo de sesiones que se celebraron en 2010 y 2012 (publicadas con el simbolo ST/SG/AC.10/11/Rev.5/Amend.2 y ST/SG/AC.10/11/Rev.4/Amend.2) asi como las adoptadas durante su septimo periodo de sesiones, que se celebro en 2014 (ST/SG/AC.10/42/Add.2). Las enmiendas contenidas en la presente publicacion fueron adoptadas por el Comite durante su octavo periodo de sesiones (9 de Diciembre de 2016).

This publication provides guidance and recommendations on arrangements to be made at the preparedness stage, as part of overall emergency preparedness, for emergencies involving the transport of radioactive material. The guidance and recommendations in this Safety Guide are aimed at any State and its government, and at regulatory bodies and other response organizations, including consignors, carriers and consignees. It supports the implementation of the requirements established in IAEA Safety Standards Series No. GSR Part 7 for such emergencies, irrespective of their cause, and the IAEA Transport Regulations, IAEA Safety Standards Series No. SSR?6 (Rev. 1).

An easily accessible guide to scientific information, Hazardous Chemicals: Safety Management and Global Regulations covers proper management, precautions, and related global regulations on the safety management of chemical substances. The book helps workers and safety personnel prevent and minimize the consequences of catastrophic releases of toxic, reactive, flammable, or explosive chemical substances, which often result in toxic or explosive hazards. It also details safety measures for transportation of chemical substances by different routes, such as by road, rail, air, and sea. Discusses different aspects of potentially toxic and hazardous chemicals in simple and comprehensive language Provides toxicity and health effects of chemicals in simple, nontechnical language Covers scientific information on hazardous and potentially dangerous chemical substances at workplaces Offers fundamental knowledge about the biological and health effects of hazardous and potentially toxic chemicals in a comprehensive way Includes recent developments on safety management of hazardous and potentially toxic chemicals and related global regulations The author discusses the importance of knowledge in avoiding negligence during the use and handling of hazardous chemical substances. He stresses the importance of proper management and judicious application of each chemical substance irrespective of the workplace and eventually shows how safety and protection of the user, workplace, and the living environment can be achieved.

In recent decades urban regions around the world have engaged in a new process of development based on the creation of new knowledge. Amidst the globalization of economic activities and the arrival of transformative technologies, knowledge has become the key driver of competitiveness and is profoundly reshaping the patterns of economic growth and activity. This book offers a comprehensive new model of the rise of a Knowledge Economy and its evolutionary development in the Megalopolis. These regions are developing new institutions and governance mechanisms to adapt, disseminate, and utilize available knowledge to promote continuing development of their Knowledge Economies. However, such developments are accompanied by increasing inequalities in incomes and in urban services. This book examines the resilience of some urban regions and their recent emergence as vibrant Knowledge Economies. It also reviews the recent renewal and growth in the Megalopolis-- stretching along the Atlantic Seaboard along the metropolitan areas of Boston, New York, Philadelphia, Baltimore and Washington DC. This book will appeal to researchers and professionals interested in urban and regional development, and to business groups interested in economic development.

This book is a volume in the Penn Press Anniversary Collection. To mark its 125th anniversary in 2015, the University of Pennsylvania Press rereleased more than 1,100 titles from Penn Press's distinguished backlist from 1899-1999 that had fallen out of print. Spanning an entire century, the Anniversary Collection offers peer-reviewed scholarship in a wide range of subject areas.

The performance of current transport systems is inadequate when viewed in terms of economic efficiency, sustainability and safety. Drawing together key an impressive list of contributors from the vast field of transportation economics including Kenneth Button, David Banister and Juan Carlos Martin, this book investigates transport systems, and covers a wide range of topics such as: airline markets congestion charging speed control. This informative book, ideal for undergraduate and postgraduate students of economics, business and industrial studies examines the tools that are necessary to effectively measure transport systems and those that are required to improve them. Utilizing advanced tools of network analysis, the contributors challenge various pieces of conventional wisdom, in particular the view that intermodal transport is more environmentally benign than road transport.

This 2005 book is a comparative history of the economic organisation of energy, telecommunications and transport in Europe in the nineteenth and twentieth centuries. It examines the role that private and public enterprise have played in the construction and operation of the railways, electricity, gas and water supply, tramways, coal, oil and natural gas industries, telegraph, telephone, computer networks and other modern telecommunications. The book begins with the arrival of the railways in the 1830s, charts the development of arms' length regulation, municipalisation and nationalisation, and ends on the eve of privatisation in the 1980s. Robert Millward argues that the role of ideology, especially in the form of debates about socialism and capitalism, has been exaggerated. Instead the driving forces in changes in economic organisation were economic and technological factors and the book traces their influence in shaping the pattern of regulation and ownership of these key sectors of modern economies.

Mit dem ausserordentlich starken Wachstum des Tourismus weltweit hat sich auch eine Erscheinungsvielfalt entwickelt, die mit Schwierigkeit zu uberschauen ist. Andererseits hat sich mit zahlreichen neuen Destinationen auch der Wettbewerb auf dem Tourismusmarkt verstarkt. Um erfolgreich im Markt zu bestehen, ist eine Segmentierung der Zielgruppen vorzunehmen, welche die Grundlage jeglichen Tourismusmarketing sein sollte. Mit dem Werk wird diesem Umstand Rechnung getragen, zumal die behandelten Tourismustypen fur den Anbieter touristischer Leistungen ein interessantes Gastepotential eroffnet."

Dieses Handbuch beinhaltet 73 Beitrage von 76 Autorinnen und Autoren die versuchen das gesamte Feld der Freizeit- und Tourismusgeographie moglichst vollstandig abzudecken. Es richtet sich an die Studierenden der Universitaten und Fachhochschulen sowie an die Praktikerinnen und Praktiker in der Tourismusbranche.

Drive innovation, expand capacity, coordinate maintenance, and reduce costs. Location intelligence is changing the way transportation agencies and departments protect and maintain their infrastructure and achieve operational excellence. Mapping plays a big part, but geospatial analytics, real-time dashboards, and mobile applications are driving new, more efficient workflows and paving the way for innovative, cost-effective solutions. With advancements in smart technologies, location intelligence for transportation management is not just for GIS specialists. In Moving Forward: GIS for Transportation, see how ports, airports, transit authorities, and departments of transportation around the world have implemented geographic information systems (GIS) to visualize and analyze data for operational efficiency, safety and security, asset management, and planning and sustainability. In this collection of case studies and guidance, learn about how GIS was used to: * Expand airport capacity within limited space, while saving millions. * Centralize multi-faceted port security for monitoring daily operations. * Coordinate daily transit maintenance work on $1 trillion in hard assets. * Plan modern data governance for a state-wide department of transportation. Through web apps, online maps, dashboards, and other GIS solutions, transportation professionals develop a deeper understanding of infrastructure maintenance and operational performance within a real-world context, increasing efficiency, while improving communication and collaboration. Discover how GIS and location intelligence are helping transportation organizations strengthen their ability to maintain roads and highways, railway systems, and other vital infrastructures with Moving Forward: Applying GIS for Transportation. -- Keith Mann

Das Lehrbuch ist aus Vorlesungen im Grund- und Hauptstudium fur Wirtschaftler und Informatiker hervorgegangen. Ganz besonders wendet sich das Lehrbuch an Studierende von interdisziplinaren Studiengangen wie der Tourismus- und Verkehrswirtschaft, der Wirtschaftsinformatik und des Wirtschaftsingenieurwesens. Es kann daruber hinaus aber auch fur die Ausbildung von Betriebswirten und Technikern eingesetzt werden. Aus dem Inhalt: Grundlagen empirischer Haufigkeitsverteilungen. Einfuhrung in die Wahrscheinlichkeitsrechnung. Schatzen und Teilen von Parametern spezieller Verteilungen. Techniken zur Datenerhebung. Multivariate statistische Verfahren. Losungen zu den Ubungsaufgaben."

Transport and mobility history is one of the most exciting areas of historical research at the present. As its scope expands, it entices scholars working in fields as diverse as historical geography, management studies, sociology, industrial archaeology, cultural and literary studies, ethnography, and anthropology, as well as those working in various strands of historical research. Containing contributions exploring transport and mobility history after 1800, this volume of eclectic chapters shows how new subjects are explored, new sources are being encountered, considered and used, and how increasingly diverse and innovative methodological lenses are applied to both new and well-travelled subjects. From canals to Concorde, from freight to passengers, from screen to literature, the contents of this book will therefore not only demonstrate the cutting edge of research, and deliver valuable new insights into the role and position of transport and mobility in history, but it will also evidence the many and varied directions and possibilities that exist for the field's future development.

Transport Justice develops a new paradigm for transportation planning based on principles of justice. Author Karel Martens starts from the observation that for the last fifty years the focus of transportation planning and policy has been on the performance of the transport system and ways to improve it, without much attention being paid to the persons actually using - or failing to use - that transport system. There are far-reaching consequences of this approach, with some enjoying the fruits of the improvements in the transport system, while others have experienced a substantial deterioration in their situation. The growing body of academic evidence on the resulting disparities in mobility and accessibility, have been paralleled by increasingly vocal calls for policy changes to address the inequities that have developed over time. Drawing on philosophies of social justice, Transport Justice argues that governments have the fundamental duty of providing virtually every person with adequate transportation and thus of mitigating the social disparities that have been created over the past decades. Critical reading for transport planners and students of transportation planning, this book develops a new approach to transportation planning that takes people as its starting point, and justice as its end.

This book provides comprehensive information needed to assist with all aspects of designing, delivering, or evaluating transportation systems for use by older adults. It presents the necessary background on aging and human factors issues as well as practical guidelines needed to accommodate older adult transport users. eBook includes some color figures. Features Presents clear design guidance aimed at improving usability among older adults, a too often neglected but fast-growing segment of the transportation system population Includes comprehensive coverage of transportation systems, including the notably important issue of older drivers, but also additional transportation forms including public transportation via bus and subway, air transport, rail, bicycle, and even pedestrians Offers numerous examples throughout of best practices based on both the scientific literature and the content expertise of the authors Discusses practical implications of incorporating the recommended design principles for both older adults and other transport system users Provides useful background about normal age-related changes in sensory, cognitive, and physical abilities that impact older adults and how they interact with transportation systems

Accidents are preventable, but only if they are correctly described and understood. Since the mid-1980s accidents have come to be seen as the consequence of complex interactions rather than simple threads of causes and effects. Yet progress in accident models has not been matched by advances in methods. The author's work in several fields (aviation, power production, traffic safety, healthcare) made it clear that there is a practical need for constructive methods and this book presents the experiences and the state-of-the-art. The focus of the book is on accident prevention rather than accident analysis and unlike other books, has a proactive rather than reactive approach. The emphasis on design rather than analysis is a trend also found in other fields. Features of the book include: -A classification of barrier functions and barrier systems that will enable the reader to appreciate the diversity of barriers and to make informed decisions for system changes. -A perspective on how the understanding of accidents (the accident model) largely determines how the analysis is done and what can be achieved. The book critically assesses three types of accident models (sequential, epidemiological, systemic) and compares their strengths and weaknesses. -A specific accident model that captures the full complexity of systemic accidents. One consequence is that accidents can be prevented through a combination of performance monitoring and barrier functions, rather than through the elimination or encapsulation of causes. -A clearly described methodology for barrier analysis and accident prevention. Written in an accessible style, Barriers and Accident Prevention is designed to provide a stimulating and practical guide for industry professionals familiar with the general ideas of accidents and human error. The book is directed at those involved with accident analysis and system safety, such as managers of safety departments, risk and safety consultants, human factors professionals, and accident investigators. It is applicable to all major application areas such as aviation, ground transportation, maritime, process industries, healthcare and hospitals, communication systems, and service providers.

Logistics is a complex industry that exposes employees to a whole variety of risks. These include not only accidents on the road and deaths and injuries resulting from unsafe use of forklifts, but also the consequences of poor fire safety, long-term health risks due to poor manual handling technique and problems relating to mental health. Many thousands of incidents are recorded every year. This book examines each aspect of health and safety in turn, with a focus on warehousing and transportation. Health and Safety in Logistics informs managers about potential hazards found in the industry and explains in detail how they can make the workplace as safe as possible.

Die Reiseburobranche ist mit zahlreichen Veranderungen am Reisemarkt konfrontiert, die eine verstarkte professionelle Anwendung von Managementmethoden erfordern. So gibt das Lehrwerk dem Leser einen umfassenden Einblick in das Management eines Reiseburos und einen Uberblick uber die Branchenentwicklung.