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Books > Business & Economics > Industry & industrial studies > Transport industries > General

Computer-Aided Transit Scheduling - Proceedings of the Sixth International Workshop on Computer-Aided Scheduling of Public... Computer-Aided Transit Scheduling - Proceedings of the Sixth International Workshop on Computer-Aided Scheduling of Public Transport (Paperback, Softcover reprint of the original 1st ed. 1995)
Joachim R. Daduna, Isabel Branco, Jose M. P. Paixao
R1,499 Discovery Miles 14 990 Ships in 10 - 15 working days

This proceedings volume consists of papers presented at the Sixth International Workshop on Computer-Aided Scheduling of Public Transpon, which was held at the Fund lio Calouste Gulbenkian in Lisbon from July 6th to 9th, 1993. In the tradition of alternating Workshops between North America and Europe - Chicago (1975), Leeds (1980), Montreal (1983), Hamburg (1987) and again Montreal (1990), the European city of Lisbon was selected as the venue for the Workshop in 1993. As in earlier Workshops, the central theme dealt with vehicle and duty scheduling problems and the employment of operations-research-based software systems for operational planning in public transport. However, as was initiated in Hamburg in 1987, the scope of this Workshop was broadened to include topics in related fields. This fundamental alteration was an inevitable consequence of the growing demand over the last decade for solutions to the complete planning process in public transport through integrated systems. Therefore, the program of this workshop included sections which dealt with scheduling problems and computerized systems for operational planning as well as sections on network planning and data management.

Gesundheitstourismus Und Spa-Management (German, Hardcover): Kai-Torsten Illing Gesundheitstourismus Und Spa-Management (German, Hardcover)
Kai-Torsten Illing
R1,478 R1,187 Discovery Miles 11 870 Save R291 (20%) Ships in 10 - 15 working days

Immer mehr Betriebe dieser Branchen setzen auf Gesundheit. Dabei allerdings nimmt Gesundheit eine faszinierende Vielfalt an und umfasst ebenso Aspekte der Vorbeugung, Gesundheitsforderung, Heilung und Linderung von Krankheit, aber auch Kosmetik, Wellness, Bodystyling und psychische Gesundheit. Das Buch weist ebenso einen makrookonomischen Blickwinkel auf, indem es die internationale Marktentwicklung betrachtet, aber auch der mikrookonomische Aspekt im Sinne des Managements konkreter Betriebe in diesem Markt (Spa) nimmt einen breiten Raum ein."

Enabling Student Learning - Systems and Strategies (Paperback): Sally Brown, Gina Wisker Enabling Student Learning - Systems and Strategies (Paperback)
Sally Brown, Gina Wisker
R1,125 Discovery Miles 11 250 Ships in 12 - 17 working days

This text explores a range of strategies, both institutional and individual, which have been developed by academic and support staff, to foster the kind of atmosphere, facilities and attitudes in relation to learning which support systems.

Themenwelten Im Tourismus (German, Hardcover): Albrecht Steinecke Themenwelten Im Tourismus (German, Hardcover)
Albrecht Steinecke
R1,467 R1,175 Discovery Miles 11 750 Save R292 (20%) Ships in 10 - 15 working days

Seit den 1990er Jahren haben thematisierte Freizeit- und Konsumeinrichtungen weltweit einen Boom erlebt - von Themenparks und Themenhotels uber Urban Entertainment Center und Markenerlebniswelten bis hin zu Erlebnis-Zoos. Angesichts ihres Erfolgs dienen diese kommerziellen Themenwelten zunehmend auch als Vorbilder fur offentliche Akteure - z. B. Kultureinrichtungen, Stadte und Tourismusdestinationen. Worauf basiert der Erfolg der thematisierten Erlebnisangebote? Welche Inszenierungstechniken und Marketingmassnahmen kommen zum Einsatz? Wie wird sich der Markt der Themenwelten kunftig entwickeln? Welche Trends zeichnen sich bei der Thematisierung des realen Raumes ab? Antworten auf diese Fragen gibt das aktuelle und umfassende Studienbuch - die erste deutschsprachige Monographie zu diesem Thema."

Funding and Financing Transport Infrastructure - Business Models to Enhance and Enable Financing of Infrastructure in Transport... Funding and Financing Transport Infrastructure - Business Models to Enhance and Enable Financing of Infrastructure in Transport (Hardcover)
Athena Roumboutsos, Hans Voordijk, Aristeidis Pantelias
R4,456 Discovery Miles 44 560 Ships in 12 - 17 working days

This book seeks to enhance understanding of the impacts of project setup and its implementation environment on project performance by leveraging information from the study of a rich set of European transport infrastructure project cases. It puts forward a system's view of project delivery and aims to serve as a strategic tool for decision makers and practitioners. The proposed approach is not limited to specific stakeholder views. On the contrary, it allows stakeholders to formulate their own strategies based on an holistic set of potential implementation scenarios. Furthermore, by including cases of projects that have been influenced by the recent financial crisis, the book aims to capitalise on experiences and provide guidelines as to the design and implementation of resilient projects delivered both through traditional as well as Public Private Partnership (PPP) models. Finally, the book proposes a new Transport Infrastructure Resilience Indicator and a corresponding project rating system that can be assessed with an eye to the future, ultimately aiming to support the successful delivery of transport infrastructure projects for all stakeholders involved.

Transport Systems, Policy and Planning - A Geographical Approach (Paperback): Rodney Tolley, Brian John Turton Transport Systems, Policy and Planning - A Geographical Approach (Paperback)
Rodney Tolley, Brian John Turton
R2,970 Discovery Miles 29 700 Ships in 12 - 17 working days

Provides a unique review of the major spatial aspects of transport systems, a detailed analysis of transport problems in urban and rural areas, an evaluation of social and environmental impacts, and a planning and policy overview. Divided into four parts, each considering a different aspect of transport geography. The first part outlines the basic geography of transport and examines transport and spatial structures, focusing upon the varying contributions made by transport to industrial, agricultural and urban development. Part two moves to consider specific transport systems at both national and international scales, drawing on studies from industrialised and developing nations and discussing the effects upon transport of the political changes in the former USSR and Eastern Europe. The third part examines some of the many problems of transport and urban and rural areas using specific examples to illustrate the contrasting difficulties and evaluate current urban transportation planning methods.

Smart Transport Networks - Market Structure, Sustainability and Decision Making (Hardcover): Thomas Vanoutrive, Ann Verhetsel Smart Transport Networks - Market Structure, Sustainability and Decision Making (Hardcover)
Thomas Vanoutrive, Ann Verhetsel
R3,157 Discovery Miles 31 570 Ships in 12 - 17 working days

Transport is debated by many, and liberalization processes, transport policy, transport and climate change and increased competition between transport modes are the subject of heated discussion. Smart Transport Networks illustrates that whether concerning road, water, rail or air, knowledge on the structure of transport markets is crucial in order to tackle transport issues. The book therefore explores key factors concerning the structure of transport markets, their environmental impact, and questions why decision makers often fail to tackle transport-related problems. Three of the key factors that underpin the relationship between transport and society are analyzed in detail from a variety of perspectives, each with an empirical focus: market structure and the allocation mechanisms at work; sustainability, encompassing the characteristics of the physical environment, the availability of natural resources and the effects of transport activities; and decision making, detailing transport policy and attempts to change transport systems. Practical guidelines on how to effectively deal with complex transport issues are also presented. This book will prove an important resource read for academics, researchers, and students with an interest in economics - particularly transport and public sector economics, geography and regional and urban studies. Policy makers and planners in the fields of transport, environment and regional planning will also find this book to be an invaluable reference tool. Contributors: B. Benson, K. Button, G. Dane, J.C. Garcia-Palomares, H. Geerlings, R. Gerike, J. Gutierrez, F. Hulsmann, F. Iannone, M. Kashiha, B. Kickhoefer, B. Kuipers, C. Macharis, J.C. Martin, H. Meersman, K. Nagel, P. Nijkamp, P. Rietveld, C. Roman, C. Sys, J.-C. Thill, H.J.P. Timmermans, E. Van de Voorde, T. Vanelslander, T. Vanoutrive, A. Verhetsel, D. Yang

OEffentliche Nahverkehrspolitik in Berlin und Paris 1890-1914 - Strukturbedingungen, politische Konzeptionen und... OEffentliche Nahverkehrspolitik in Berlin und Paris 1890-1914 - Strukturbedingungen, politische Konzeptionen und Realisierungsprobleme (German, Hardcover, Reprint 2012)
Elfi Bendikat
R6,805 Discovery Miles 68 050 Ships in 12 - 17 working days

Die "Historische Kommission zu Berlin" betreibt die Erforschung der Landesgeschichte und der Historischen Landeskunde Berlin-Brandenburgs bzw. Brandenburg-Preussens in Form von wissenschaftlichen Untersuchungen, Vortragen, Tagungen und Veroeffentlichungen sowie durch Serviceleistungen. Dabei kooperiert die Kommission auch mit anderen Institutionen und begleitet wissenschaftliche und praktische Vorhaben von allgemeinem oeffentlichen Interesse. In der Schriftenreihe werden die Ergebnisse der einzelnen wissenschaftlichen Projekte der Kommission veroeffentlicht.

Computer-Aided Transit Scheduling - Proceedings of the Fifth International Workshop on Computer-Aided Scheduling of Public... Computer-Aided Transit Scheduling - Proceedings of the Fifth International Workshop on Computer-Aided Scheduling of Public Transport held in Montreal, Canada, August 19-23, 1990 (Paperback, Softcover reprint of the original 1st ed. 1992)
Martin Desrochers, Jean-Marc Rousseau
R2,851 Discovery Miles 28 510 Ships in 10 - 15 working days

This volume consists of papers presented at the Fifth International Workshop on Computer Aided Scheduling of Public Transport, which was held in Montreal from August 19th to the 23rd, 1990. Since the first Workshop in Chicago in 1975 the field had matured considerably. In 1975, there were no presentations that described systems which had been implemented and used on a regular basis. By 1980, in Leeds, and certainly by 1983, in Montreal, several systems were in regular use. They were based on both heuristics and mathematical programming techniques. In 1990, there were more than one hundred transit companies using computer-aided scheduling tools in their regular operations. The scope of the Workshop was broadened in 1987, in Hamburg, so that topics related to scheduling may be introduced. We find, for example, in this book several papers on the technology related to the collection of data and/or the data bases required for scheduling and planning activities."

Estimating Capital and Operating Costs in Urban Transportation Planning (Hardcover, New): Aurelio Menendez Estimating Capital and Operating Costs in Urban Transportation Planning (Hardcover, New)
Aurelio Menendez
R1,669 R263 Discovery Miles 2 630 Save R1,406 (84%) Ships in 9 - 15 working days

Addressing the chronic underestimation of capital and operating costs in urban transportation projects, this book provides a detailed analysis of the cost estimating process using case studies from three U.S. cities and outlines a practical framework for this process. The work goes beyond a simple quantitative approach to explaining cost underestimation and looks at the planning process as a tool for both argumentation and structuring the argumentation. This approach highlights the difficulties in several components of the estimating process and suggests specific and practical actions to address these problems. The proposed framework will strengthen the estimating function and the link between analysis and decision in urban transportation planning. This work will be of interest to scholars and practitioners in transportation planning, urban planning, and transportation engineering.

Rethinking Urban Transport After Modernism - Lessons from South Africa (Paperback): David Dewar, Fabio Todeschini Rethinking Urban Transport After Modernism - Lessons from South Africa (Paperback)
David Dewar, Fabio Todeschini
R1,318 Discovery Miles 13 180 Ships in 12 - 17 working days

For the last seven decades, urban settlement policy worldwide has been increasingly dominated by modernist precepts and by urban decisions made in discipline-specific 'silos'. The urban management consequences have been invariably negative, with increasing sprawl, fragmentation and separation resulting in a wide range of environmental, social and economic problems. This book explores the role of movement in a more integrated approach to urban settlement, and how thinking, policies and actions need to change. South Africa is used as a particularly good case study, since patterns of sprawl, fragmentation and separation have been exacerbated by apartheid, while recent legislation has demanded a reversal of these tendencies.

Methodology, Implementation and Applications of Decision Support Systems (Paperback, 1991): A. Lewandowski, P. Serafini, M.G.... Methodology, Implementation and Applications of Decision Support Systems (Paperback, 1991)
A. Lewandowski, P. Serafini, M.G. Speranza
R1,493 Discovery Miles 14 930 Ships in 10 - 15 working days

The book aims at giving the methodological framework for design decision support systems. Several applications are also described in detail, ranging from environment control, production planning, transportation planning. The book is of special interest to operations researchers, environment specialists, production planners, and transportation engineers.

Transport Matters (Hardcover): Glenn Lyons, Graham Parkhurst, Charles Musselwhite, David Dawson, David Gray, Julie Clark, Phil... Transport Matters (Hardcover)
Glenn Lyons, Graham Parkhurst, Charles Musselwhite, David Dawson, David Gray, …
R2,190 Discovery Miles 21 900 Ships in 12 - 17 working days

This book shows that transport matters. Comprising a series of highly accessible chapters written by respected experts, it reviews key transport issues and explains how and why effective and efficient transport is fundamental to successfully addressing all manner of public policy goals. Contributors explore how we 'do' transport, as a result of the technologies available to us and the cultures surrounding how we use them, and examine how this has significant social, economic and environmental consequences. They also provide key recommendations for how we could do things differently to bring about a happier, healthier and more economically secure future for all of us.

Transportation-Logistics Dictionary (Paperback, Softcover reprint of the original 1st ed. 1989): Joseph L. Cavinato Transportation-Logistics Dictionary (Paperback, Softcover reprint of the original 1st ed. 1989)
Joseph L. Cavinato
R2,793 Discovery Miles 27 930 Ships in 10 - 15 working days

This dictionary is testimony to the dynamic nature of the transportation and logistics field. The field continues to grow and evolve into an increasing myriad of orientations. This work stems back to the middle 1970s with the first edition by Wallace I. Little (1921 - 1977). The second edition in 1982 contained over five hundred additions and nearly sixty major alterations. This tJ:llrd edition contains over three hundred additional entries as well as major ai~erations to over fifty of them. Transportation continues to change into a market driven industry. The user side reflects market- and management-driven emphases that would have been labeled as pure fiction just a decade ago. Some of these changes are: * Deregulation * Purchasing evolving closer to logistics and having greater roles in with traffic * Logistics having close association with production, scheduling, and related areas * Computers and electronic links becoming major parts of the traffic/ transportation/purchasing landscape * Greater international corporate orientations * Need for logistics flexibility regarding pro-action in the face of energy, interest cost, inflation, international competition, and other major environmental forces * Increased roles of non-economic regulations and policies In addition to the changes in the transport-traffic management interface, the shipper side of the world has extended to be linked with such titles and functions as materials, distribution, warehousing, inventory, customer service, order entry, planning, production scheduling, and in many cases purchasing. This dictionary is a document that will continue to grow.

Metaheuristics for Vehicle Routing Problems (Hardcover): N Labadie Metaheuristics for Vehicle Routing Problems (Hardcover)
N Labadie
R3,706 Discovery Miles 37 060 Ships in 12 - 17 working days

This book is dedicated to metaheuristics as applied to vehicle routing problems. Several implementations are given as illustrative examples, along with applications to several typical vehicle routing problems. As a first step, a general presentation intends to make the reader more familiar with the related field of logistics and combinatorial optimization. This preamble is completed with a description of significant heuristic methods classically used to provide feasible solutions quickly, and local improvement moves widely used to search for enhanced solutions. The overview of these fundamentals allows appreciating the core of the work devoted to an analysis of metaheuristic methods for vehicle routing problems. Those methods are exposed according to their feature of working either on a sequence of single solutions, or on a set of solutions, or even by hybridizing metaheuristic approaches with others kind of methods.

Internationaler Tourismus (German, Hardcover, Reprint 2016 ed.): Karla Henschel Internationaler Tourismus (German, Hardcover, Reprint 2016 ed.)
Karla Henschel
R2,861 R2,177 Discovery Miles 21 770 Save R684 (24%) Ships in 10 - 15 working days

Das Buch vermittelt einen Uberblick uber den weltweiten Tourismus und ordnet speziell die Entwicklungen in Europa und in Deutschland darin ein."

Animation Im Urlaub - Handbuch Fur Planer Und Praktiker (German, Hardcover, 3rd 3., Vollstandig Uberarbeitete ed.): Claus... Animation Im Urlaub - Handbuch Fur Planer Und Praktiker (German, Hardcover, 3rd 3., Vollstandig Uberarbeitete ed.)
Claus Finger-Benoit, Brigitte Gayler
R1,148 Discovery Miles 11 480 Ships in 12 - 17 working days

Das Standardwerk zur Urlaubs-Animation in dritter Auflage Es ist ebenso ein Zeitdokument des modernen Tourismus, wie eine Handlungsanweisung zum animativen Urlaub fur Tourismusunternehmen, Studierende der Touristikstudiengange, Gastebetreuer und Urlauber. Aus dem Inhalt: Einleitung. Grundlagen der Animation. Urlaubserwartungen und Urlaubsaktivitaten. Inhaltliche Bereiche der Animation im Urlaub. Die Person - der Animateur, die Animateurin. Grundlagen und Prinzipien der Animation. Systembeschreibungen - Beispiele realisierter Animation."

Airline Economics in Europe (Hardcover): Kevin Cullinane Airline Economics in Europe (Hardcover)
Kevin Cullinane
R3,160 Discovery Miles 31 600 Ships in 12 - 17 working days

In recent years, the European air transport industry has seen a number of important changes, with more on the horizon. This comprehensive work presents a multi-faceted analysis of the air industry in Europe, how it has developed in recent years, and how it is set to develop further into the future. The work brings together leading experts in the field from across the continent to address the burning issues affecting this significant sector of the European transportation arena. It begins with a scene-setting contribution that outlines the detail of the regulatory context within which the European airline sector operates. We then move on to look at some of the strategic responses to this evolving regulatory context. In this respect, the specifics of some relevant business models, the competitive context (particularly with respect to pricing and profitability), changes in the productivity of European airlines relative to the global industry and the issue of joint ventures in the transatlantic market are all dealt with in some detail. The focus then shifts to the analysis of more niche sectors within the European aviation sector, specifically the business aviation and air cargo markets. The volume finishes with more specific works which address key issues in today's European airline market, namely the adoption of new propulsion technology and the ever-present environmental impacts associated with aircraft noise.

Decarbonizing Logistics - Distributing Goods in a Low Carbon World (Paperback): Alan McKinnon Decarbonizing Logistics - Distributing Goods in a Low Carbon World (Paperback)
Alan McKinnon
R1,273 Discovery Miles 12 730 Ships in 12 - 17 working days

Logistics accounts for around 9-10% of global CO2 emissions and will be one of the hardest economic sectors to decarbonize. This is partly because the demand for freight transport is expected to rise sharply over the next few decades, but also because it relies very heavily on fossil fuel. Decarbonizing Logistics outlines the nature and extent of the challenge we face in trying to achieve deep reductions in greenhouse gas emissions from logistical activities. It makes a detailed assessment of the available options, including restructuring supply chains, shifting freight to lower carbon transport modes and transforming energy use in the logistics sector. The options are examined from technological and managerial standpoints for all the main freight transport modes. Based on an up-to-date review of almost 600 publications and containing new analytical frameworks and research results, Decarbonizing Logistics is the first to provide a global, multi-disciplinary perspective on the subject. It is written by one of the foremost specialists in the field who has spent many years researching the links between logistics and climate change and been an adviser to governments, international organizations and companies on the topic.

Transport Justice - Designing fair transportation systems (Paperback): Karel Martens Transport Justice - Designing fair transportation systems (Paperback)
Karel Martens
R1,489 Discovery Miles 14 890 Ships in 12 - 17 working days

Transport Justice develops a new paradigm for transportation planning based on principles of justice. Author Karel Martens starts from the observation that for the last fifty years the focus of transportation planning and policy has been on the performance of the transport system and ways to improve it, without much attention being paid to the persons actually using - or failing to use - that transport system. There are far-reaching consequences of this approach, with some enjoying the fruits of the improvements in the transport system, while others have experienced a substantial deterioration in their situation. The growing body of academic evidence on the resulting disparities in mobility and accessibility, have been paralleled by increasingly vocal calls for policy changes to address the inequities that have developed over time. Drawing on philosophies of social justice, Transport Justice argues that governments have the fundamental duty of providing virtually every person with adequate transportation and thus of mitigating the social disparities that have been created over the past decades. Critical reading for transport planners and students of transportation planning, this book develops a new approach to transportation planning that takes people as its starting point, and justice as its end.

Excellence in Freight Transport - How to Better Manage Domestic and International Logistics Transport (Paperback): Stuart Emmett Excellence in Freight Transport - How to Better Manage Domestic and International Logistics Transport (Paperback)
Stuart Emmett
R512 R465 Discovery Miles 4 650 Save R47 (9%) Ships in 9 - 15 working days
Urban Logistics - Management, Policy and Innovation in a Rapidly Changing Environment (Paperback): Michael Browne, Soenke... Urban Logistics - Management, Policy and Innovation in a Rapidly Changing Environment (Paperback)
Michael Browne, Soenke Behrends, Johan Woxenius, Genevieve Giuliano, Jose Holguin-Veras
R1,535 Discovery Miles 15 350 Ships in 12 - 17 working days

Approximately 80 per cent of European and American citizens live in an urban environment. Due to their large populations and extensive commercial establishments, urban areas require large quantities of goods and services for commercial and domestic use. This results in increasing levels of demand for freight transport services. Freight transport in towns and cities is a major contributor to environmental impacts, particularly to local air pollution and noise. Urban Logistics addresses public policy makers, freight transport companies and receivers of supplies, providing them with the information and guidance to affect change in the logistics of the city. Urban Logistics is written by an outstanding team of international editors combining their expertise and using their research from leading business schools in Sweden and the US. There are also valuable contributions from academics and industry experts from companies and universities from all over the world. The book includes clear examples of initiatives that work and business case developments, as well as toolkits for policymakers and managers who are devising new initiatives. There is an in-depth examination of different aspects of urban logistics, such as retail logistics for cities, urban food supply chains, services and the special logistics requirements involved, construction, waste management and e-commerce and home delivery. There is also a focus on networks and partnerships and an analysis of innovation as a new constant.

All Aboard! - Remembering Britain's Railways (Paperback): Julian Holland All Aboard! - Remembering Britain's Railways (Paperback)
Julian Holland
R309 Discovery Miles 3 090 Ships in 12 - 17 working days

From best-selling railway expert, Julian Holland, explore Britain's historical railways in All Aboard. The history of Britain's railways is a long and fascinating one, filled with stories of grand endeavours, noted figures and record-breaking feats. Julian Holland brings together a unique miscellany of intriguing tales and engaging trivia - the perfect collection for every railway enthusiast. Stories range from Bulleid's 'Chinese Laundries', trainspotting trips in Wales and Scotland and Liverpool's 'Dockers' Umbrella' to railway artists and clergy, a railway-owned airline and railways that were never built. Find out about * The Royal Scot's 11,000-mile journey in the USA and Canada * A narrow gauge island railway in the middle of the Bristol Channel * How the London & South Western Railway saved the British Empire * Mallard's unbeaten world speed record of 1938 * How to fly by Great Western Railway from Cardiff to Plymouth * The 75-mile network of narrow gauge railways on the Isle of Skye * How another 4,500 miles of railway escaped closure by Dr Beeching All Aboard is a delightful miscellany for every railway enthusiast, filled with fascinating and obscure stories, facts and figures.

Erlebnis- und Konsumwelten (German, Hardcover, Reprint 2014 ed.): Albrecht Steinecke Erlebnis- und Konsumwelten (German, Hardcover, Reprint 2014 ed.)
Albrecht Steinecke
R2,921 R2,237 Discovery Miles 22 370 Save R684 (23%) Ships in 10 - 15 working days

Thematische Erlebnis- und Konsumwelten erleben seit einigen Jahren in Deutschland einen ausserordentlichen Boom: Ferienparks und Themenhotels, Urban Entertainment Center und Brand Lands, Freizeitparks und Infotainment Center weisen grosse Besucherzahlen und hohe Wiederholerraten auf. Die aktuelle Krise mehrerer Musical-Produktionen und Themenrestaurant-Ketten macht zugleich deutlich, dass der Markt der Mixed-Use-Center durch eine grosse Dynamik gekennzeichnet wird. Als zentrale Steuerfaktoren erweisen sich dabei rasche Veranderungen im Konsumentenverhalten und eine wachsende Konkurrenz durch neue Wettbewerber. In der Offentlichkeit generell wie speziell auch in der Tourismusbranche besteht ein erhebliches Informationsdefizit uber Erlebnis- und Konsumwelten. Vor diesem Hintergrund ist es das zentrale Ziel des Werkes, eine umfassende und grundliche Information uber die Marktsituation, das Marketing-Management und die Erfolgsfaktoren von Erlebnis- und Konsumwelten zu vermitteln."

Kundenzufriedenheit Im Tourismus (German, Hardcover, 2nd 2., Unwesentlich Veranderte Au ed.): Axel Dreyer, Christian Dehner Kundenzufriedenheit Im Tourismus (German, Hardcover, 2nd 2., Unwesentlich Veranderte Au ed.)
Axel Dreyer, Christian Dehner
R1,097 R887 Discovery Miles 8 870 Save R210 (19%) Ships in 10 - 15 working days

Hochaktuelle Fragestellung nicht nur in der Hotellerie: Wie entsteht und wie sichert man die Kundenzufriedenheit mit dem Ziel der nachhaltigen Kundenbindung? Das Werk beantwortet diese Frage. Aus dem Inhalt: Beherbergungsbetriebe als Dienstleistungsunternehmen. Kundenzufriedenheit. Dienstleistungsqualitat. Messung von Kundenzufriedenheit und Dienstleistungsqualitat. Checklisten. Beschwerdemanagement. Von der Kundenzufriedenheit zur Kundenbindung."

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