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Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General

Hospitality Retail Management - A Unit Manager's Guide (Hardcover): Conrad Lashley Hospitality Retail Management - A Unit Manager's Guide (Hardcover)
Conrad Lashley
R5,929 Discovery Miles 59 290 Ships in 10 - 15 working days

'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit.'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit.Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text.

Profit Planning (Hardcover, 2nd edition): Peter Harris Profit Planning (Hardcover, 2nd edition)
Peter Harris
R5,764 Discovery Miles 57 640 Ships in 10 - 15 working days

This new edition of Profit Planning is ideal for hotel, restaurant and licensed house managers as it focuses on profit planning, the major area of finance which the general manager needs to get to grips with. The practical aspects of day-to-day profit planning are emphasized, which means that the reader can understand the approach with the minimum of theory and technical jargon. The examples and illustrations used can easily be translated into all aspects of the hospitality industry, so this book has a wide appeal.Unit managers now have high levels of finance responsibility at an early stage in their career. This reflects the growth in strongly branded and market oriented chains of pubs and restaurants which need to achieve swift returns on their investments. The financial management skills expected of unit managers are therefore growing in sophistication and this new edition takes full account of this.

More Bear Cookin' - Bigger and Better (Hardcover): P. J Gray More Bear Cookin' - Bigger and Better (Hardcover)
P. J Gray
R4,064 Discovery Miles 40 640 Ships in 10 - 15 working days

Make your kitchen more bearable to burly men with big appetites! Loosen your belts and make room for seconds! PJ Gray, author of Bear Cookin': The Original Guide to Bear Comfort Foods, is back with More Bear Cookin': Bigger and Better, serving up another helping of mouth-watering recipes, handy kitchen tips, and tributes to comfort foods. Seasoned with humor and served with a side order of fun, this flavorful collection combines favorites like Use Your Tool and More Bearable Meal Suggestions from the original book with new food and information features like Did Ya Know? and Kitchen Tips. The book also includes a glossary of cooking technology, recipe measures and equivalencies, and emergency ingredient substitutions. Home-style cooking holds a special place in the hearts (and bellies) of bears, who can take comfort in the hearty fare found in the personal and family recipes presented in More Bear Cookin': Bigger and Better. Find everything you need for three squares a day - and all snacks in between - in sections like Lip Smackin' Snackin', Woofy Breakfast, More Hearty Sides, Come-and-Get-It Entrees, More Bear Meat, and Way Beyond the Honey Pot. The book offers practical tips about food preparation, cooking and storage, how to cook a holiday turkey, how to work with sugar, syrup, and honey, and refrigerator care and maintenance. More Bear Cookin' also pays loving tribute to the magical powers of peanut butter, eggs, potatoes, cheese, mayonnaise, meat broth, and chocolate, dishes on Diner Talk (waiter/waitress lingo), and Leftover Life (general rules for food safety), and gives up The Skinny on Fat (cooking with fats and oils). More Bear Cookin': Bigger and Better includes such rich, satisfying reci

Culinary Creation - An Introduction to Foodservice and World Cuisine (Hardcover): James Morgan Culinary Creation - An Introduction to Foodservice and World Cuisine (Hardcover)
James Morgan
R4,098 Discovery Miles 40 980 Ships in 10 - 15 working days

The book seeks not to present a detailed history and discussion, but instead is intended to provide the student with an appreciation of the idea that all cuisines of the world have something unique to offer to a menu. The author strongly believes that foods of other nations (and even other areas of the United States) are too often given short shrift by culture-bound students and chefs, and that every attempt should be made to open their minds to the unlimited possibilities available. The wordfoodism is introduced to refer to biases against foods outside your culture.

Modern Hotel Operations Management (Hardcover): Latifa Benhadda, Shane de Bruyn, Conrad Lashley, Saskia Penninga, Bill Rowson,... Modern Hotel Operations Management (Hardcover)
Latifa Benhadda, Shane de Bruyn, Conrad Lashley, Saskia Penninga, Bill Rowson, …
R5,966 Discovery Miles 59 660 Ships in 10 - 15 working days

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Edible Structures - The Basic Science of What We Eat (Hardcover): Jos e Miguel Aguilera Edible Structures - The Basic Science of What We Eat (Hardcover)
Jos e Miguel Aguilera
R5,799 Discovery Miles 57 990 Ships in 10 - 15 working days

Nature converts molecules into edible structures, most of which are then transformed into products in factories and kitchens. Tasty food structures enter our mouths and different sensations invade our bodies. By the time these structures reach our cells, they have been broken back down into molecules that serve as fuel and raw materials for our bodies. Drawing from the physical and engineering sciences, food technology, nutrition, and gastronomy, Edible Structures: The Basic Science of What We Eat examines the importance of food structures the supramolecular assemblies and matrices that are created by nature and when we cook rather than the basic chemical compounds that are the more traditional focus of study. The central objectives of this book are to address the pressing food trends of this century, including: Growing evidence that flavorful food structures are important for the delivery of the nutritious and healthful food molecules from which they are made A need to understand and control how food structures are created and presented as products that respond to nutritional requirements Opportunities to design certain foods to better suit the needs of modern lifestyles The empowerment of consumers and the appearance of the axis that connects the food we eat with our brain, digestive system, and the cells in our body The separation between a knowledgeable gourmet "elite" and the rest of the population who simply want to eat quick meals as cheaply as possible Entertaining and informative, Edible Structures: The Basic Science of What We Eat uses scientific yet understandable terms throughout to facilitate the communication between experts and the educated public, especially those who are curious, love to cook and innovate in the kitchen and/or want to enjoy good food. The language and concepts presented in this book giv

Money Matters for Hospitality Managers (Hardcover): Cathy Burgess Money Matters for Hospitality Managers (Hardcover)
Cathy Burgess
R5,772 Discovery Miles 57 720 Ships in 10 - 15 working days

Unique in its approach, 'Money Matters for Hospitality Managers' is unlike other heavy theoretical accounting texts, using real life scenarios to show managers how it's done. Backed up by a range of exercises and activities, it thus allows managers to put their learning straight into practice - and so to achieve immediate results! 'Money Matters' will actively help managers and employees in the industry to: learn more about the control aspects in order to become more effective in their work learn about the business and companies in the wider context understand where their section of the organization fits in the 'bigger picture' increase their knowledge and enhance career opportunitiesCovering an unprecedented range of sectors (including hotels, restaurants, contract catering, leisure tourism, cruise ships and theme parks), the book supplies useful advice for the whole hospitality industry. It is ideal for operational and first line management, for whom it provides a welcome, accessible and hands-on introduction to finance and accounting in their sector.

Public House and Beverage Management: Key Principles and Issues - Key principles and issues (Hardcover): Michael Flynn,... Public House and Beverage Management: Key Principles and Issues - Key principles and issues (Hardcover)
Michael Flynn, Caroline Ritchie, Andrew Roberts
R5,769 Discovery Miles 57 690 Ships in 10 - 15 working days

Public House & Beverage Management' provides students with a practical guide to the management aspects of the licensed trade industry. 'Public House & Beverage Management' introduces students to: Key players Variations in service offer Types of management arrangement (managed, leased, tenanted, franchise, freehouse) Customers and segments Labour markets and employees Key elements in the business units Retailing skills.The combined experiences of the authors are reflected in the text, as between them they have a vast range of experience as: publican, hotelier, chef and sommelier. Enhanced by this is their teaching and research covering food service, cellar management, marketing and wines and spirit education.

The Consuming Geographies of Food - Diet, Food Deserts and Obesity (Paperback): Hillary J. Shaw The Consuming Geographies of Food - Diet, Food Deserts and Obesity (Paperback)
Hillary J. Shaw
R1,807 Discovery Miles 18 070 Ships in 10 - 15 working days

The consumption and distribution of food, as well as its production, has become a major public policy issue over the past few decades; what we eat is no longer merely a private matter but carries significant externalities for wider society. Its increasing significance within the public arena implies a dissonance regarding the boundaries of food; where do we draw the line between food as private and food as public? What are the rights of society to impinge upon individual food consumption, and what conflicts will ensue when this boundary is disputed? The Consuming Geographies of Food explores these multiple issues of food across different regions of the world from the consumer's perspective. It uniquely explicates the factors that lead customers towards certain typologies of consumption and towards certain types of retailing, offering a comprehensive review of the obesity problem, the phenomenon of food deserts and the issue of exclusion from a healthy diet. It then considers the effects of food on the consumer, the dynamic relationship between food and people, and the issue of food exclusion before concluding with possible futures for food consumption, from low-technology projects to high-technology scenarios. Based on original research into food access, ethics and consumption in both developed and less-developed countries this book will be of interest to students, researchers and academics in the fields of geography, economics, hospitality health, marketing, nutrition and sociology.

Exploring Community Festivals and Events (Paperback): Allan Jepson, Alan Clarke Exploring Community Festivals and Events (Paperback)
Allan Jepson, Alan Clarke
R1,553 Discovery Miles 15 530 Ships in 10 - 15 working days

The development of the festival and event industry has seen large scale growth and extensive government support as a result of objectives to enhance and project the image of place and leverage positive sponsorship and regeneration opportunities. As we move deeper into austerity measures prompted by economic recession, community festivals and events as a sacred or profane time of celebration can be considered even more important than ever before. This book for the first time explores the role and importance of 'community', 'culture' and its impact through festivals and events. Split into two distinct sections, the first introduces key themes and concepts, contextualises local traditions and culture, and investigates how festivals and events can act as a catalyst for tourism and create a sense of community. It then questions the social and political nature of festivals and community events through examining their ownership. The second section focuses on communities themselves, seeking to examine and discuss key emerging themes in community event studies such as; the role of diaspora, imagined communities, pride and identity, history, producing and consuming space and place, authenticity, and multi-ethnic communities. Examples are drawn from Portugal, the Dominican Republic, the USA, Malaysia, Malta, Finland and Australia making this book truly international. This significant volume will be valuable reading for students and academics across the fields of Event, Tourism and Hospitality studies as well as other social science disciplines.

New Research Paradigms in Tourism Geography (Paperback): Alan A. Lew New Research Paradigms in Tourism Geography (Paperback)
Alan A. Lew
R1,487 Discovery Miles 14 870 Ships in 10 - 15 working days

This collection of papers from Tourism Geographies emphasizes new and emerging research paradigms in the geographic study of tourism. The papers included in this collection follow one of two threads: explicitly supporting specific research frameworks, or implicitly presenting new and emerging theoretical perspectives through empirical research on the geographical topics. These begin with three overview papers from themes that emerged from recent annual meetings of the Association of American Geographers, including evolutionary economic geography (EEG), political ecology and community resilience. Each of these theoretical and conceptual frameworks is leading to new explorations and insights in a wide variety of geographical and social science research, including tourism studies. These are followed by a series of papers that extend our knowledge and thinking on a range of key geographical topics, including development and underdevelopment (by Saarinen & Rogerson), sustainable tourism planning (by Torres-Delgado & Saarinen), encounters with the natural environment (by Hill), and the geography of place names (by Light), as well as economic geography and new technologies and their applications to spatial behavior research. The papers in this special issue are especially relevant to tourism scholars, and very much represent the types of perspectives that Tourism Geographies seek to promote. This book was published as a special issue of Tourism Geographies.

Employer Branding for the Hospitality and Tourism Industry - Finding and Keeping Talent (Hardcover): Sjoerd Gehrels Employer Branding for the Hospitality and Tourism Industry - Finding and Keeping Talent (Hardcover)
Sjoerd Gehrels
R2,579 Discovery Miles 25 790 Ships in 10 - 15 working days

Employer Branding (EB) aims to assist businesses in becoming the employer of choice for potential employees, and provides hands-on tools in attracting, developing and retaining people. Employer Branding for the Hospitality and Tourism Industry explores the potential of EB in changing approaches to managing people and improving opinions on careers in the hospitality sector. With a focus that goes beyond large companies, the book innovatively explores the possibilities of implementing EB methods within small-and medium-sized enterprises (SMEs) operating in the field of hospitality and tourism. Using international case studies taken from real world research, Gehrels highlights practical ways for companies in the hospitality and tourism sector to adopt EB strategies to best suit their business, employees and customers. For an industry with a high labour turnover and negative public image in terms of its employment practices, Employer Branding is more vital than ever in its ability to attract potential employees in a targeted and efficient manner. It is a must-read for both current and future practitioners, as well as for researchers and academics in the field of tourism, hospitality, branding and employment.

Enamines - Synthesis: Structure, and Reactions, Second Edition, (Hardcover, 2nd edition): Gilbert Cook Enamines - Synthesis: Structure, and Reactions, Second Edition, (Hardcover, 2nd edition)
Gilbert Cook
R9,927 Discovery Miles 99 270 Ships in 10 - 15 working days

Reviewing and correlating in detail the synthetic, mechanistic, and physical properties ofenamines, this reference features an extensive discussion of all enamine literature ...numerous practical examples of synthetic enamine applications ... new information onoxidation-reduction reactions of enamines ... numerous tables and schemes that givefast, easy access to a wealth of useful data .. . and improved coordination among contributingauthors to reduce duplication and overlap.Thoroughly updating the original edition, Enamines, Second Edition contains over2,400 bibliographic citations that help researchers investigate particular subjects ingreat.er depth. It comprises an authoritative source for organic, synthetic, physical, andnatural products chemists in academe, industry, or government, as well as for advancedgraduate students in these disciplines.

Tourism & Economic Development - European Experience 3e (Hardcover, 3rd Edition): A. M Williams Tourism & Economic Development - European Experience 3e (Hardcover, 3rd Edition)
A. M Williams
R3,308 Discovery Miles 33 080 Ships in 10 - 15 working days

Tourism has been identified as one of the few potential growth sectors in the mature economies. This volume provides a detailed study of the industry and of its contribution to economic development in Europe. This diverse region offers a wide range of examples of the potential and limitations of tourism as a vehicle for development, and of government policies for tourism. This, the third edition of the title includes a new country case study chapter on the Republic of Ireland. Together with the general review chapters and the existing ten country case studies the book provides a comprehensive and up-to-date survey of tourism in Western Europe. A new chapter on Central and Eastern Europe broadens the reach of the book. The cases studies are modelled on similar formats and cover recent changes in domestic and foreign tourism, seasonal and regional concentration, the national and regional economic implications of tourism development, and tourism policies. All the authors are specialists on the tourism industries of the particular countries. They have access to the most recent data available on each case study, and place the study of tourism in the broader context of national developments. Contents

  1. Introduction: tourism and uneven economic development Allan M. Williams and Gareth Shaw
  2. Western European tourism in perspective Gareth Shaw and Allan M. Williams
  3. Spain: from the phenomenon of mass tourism to the search for a more diversified model Manuel Valenzuela
  4. Italy: diversified tourism Russell King and Armando Montanari
  5. Greece: hesitant policy and uneven tourism development in the 1990s Lila Leontidou
  6. Portugal: market segmentation and economic development Jim Lewis and Allan M. Williams
  7. Switzerland: structural change within stability Andrew Gilg
  8. Austria: contrasting tourist seasons and contrasting regions Friedrich Zimmermann
  9. The United Kingdom: market trends and policy responses Gareth Shaw, Paul Thornton and Allan M. Williams
  10. Republic of Ireland: an expanding tourism sector Desmond A. Gillmor
  11. France: tourism comes of age John Tuppen
  12. Germany: still a growing international deficit? Peter Schnell
  13. Tourism in the Netherlands: resource development, regional impacts and issues David Pinder
  14. Scandinavia: challenging nature Tommy Andersson and Morten Huse
  15. Central and Eastern Europe: tourism, development and transformation Derek R. Hall
  16. Tóurism policies in a changing tourism environment Allan M. Williams and Gareth Shaw
How to Eat Out (Paperback): Giles Coren How to Eat Out (Paperback)
Giles Coren 1
R366 Discovery Miles 3 660 Ships in 10 - 15 working days

How to Eat Out, Giles Coren's hilarious and practical wisdom on eating out - from McDonalds to Michelin star - is now available in paperback. It has taken Giles Coren a lifetime to master the art of eating out. From a lonely childhood spent in pub car parks, peering in at a magical world of chickens in baskets and butter in little foil squares, to belching his way through taste clouds of prawn gas and chocolate air at 'the best restaurant in the world', to mock dog in Shoreditch, sperm sushi in Tokyo and delicious fricasseed field mouse in 'Ancient' Rome, Coren has experienced pretty much everything a restaurant can throw at you, and thrown it right back. Or at least caught it, sniffed it, and bagged it up for later. Bad waiters, bum tables, little rip-offs, big cons, old fish, cheap meat, yesterday's soup and tomorrow's gastroenteritis... Coren tells you how to avoid the lot, and even come out of it with free champagne and a dish named after you by way of apology. It doesn't matter if it's fish and chips, takeaway pizza, a medieval banquet with Sue Perkins or a slap-up nosh at the Hotel de Posh, there is always a right way and wrong way to do it. How To Eat Out is a bit of both.

Accounting and Finance for the International Hospitality Industry (Hardcover): Peter Harris Accounting and Finance for the International Hospitality Industry (Hardcover)
Peter Harris
R5,359 Discovery Miles 53 590 Ships in 10 - 15 working days

Top experts specializing in hospitality management have contributed articles to this new collection which explains recent developments in accounting and finance. The material is drawn from a combination of fieldwork and practical experience. The managerial emphasis means that the content is fully relevant internationally and not constrained by the legal framework of different countries. Accounting and Finance provides an overview of: *analysis and evaluation of performance *planning methods and techniques *financial information and control *financial management. It also shows how operational analysis can be used as a management tool to improve performance. Techniques for predicting the financial success or failure of hotels are suggested. Research into hotel companies in the US and Europe demonstrates key performance indicators used by hotel managers and financial executives. Other contributors explore the interface between accounting and marketing and human resource management and there is thorough coverage of financial strategy formulation. Readers will also find helpful the section on statistics in the analysis and prediction of cost behaviour in hotels. Contributors: Raymond Schmidgall (Michigan State University, USA); Debra J. Adams (Bournemouth University, UK); Professor Elisa S. Moncarz (Florida International University, USA); Richard N. Kron (Kron Hospitality Consulting, USA); Angela Maher (Oxford Brookes University, UK); Peter J. Harris (Oxford Brookes University, UK); Geoff S. Parkinson (BDO Stoy Hayward Chartered Accountants, UK); Paul Fitz-John (Bournemouth University, UK); Paul Collier (University of Exeter, UK); Professor Alan Gregory (University of Glasgow, UK); Tracy A. Jones (Cheltenham and Gloucester College of Higher Education, UK); Jacqueline Brander Brown (The Manchester Metropolitan University, UK); Nina J. Downie (Oxford Brookes University, UK): Catherine L. Burgess (Oxford Brookes University, UK); Ian C. Graham (Holiday Inn Worldwide, Belgium); Howard M. Field (International Hotel and Leisure Associates, UK); Professor Paul Beals (Canisius College, USA); Frank J. Coston (Pannell Kerr Forster Associates, UK).

Successful Pubs and Inns (Hardcover, 2nd edition): Michael Sargent, Tony Lyle Successful Pubs and Inns (Hardcover, 2nd edition)
Michael Sargent, Tony Lyle
R2,795 Discovery Miles 27 950 Ships in 10 - 15 working days

Successful Pubs and Inns plots a clear course towards successful innkeeping. It is ideal for those planning a career in the licensed trade, professionals already within the business and for students. It is of particular value to those who are considering acquiring their own pub, be it freehold, leasehold or tenancy. It gives clear direction on the vitally important process of initial selection and evaluation, highlighting the many pitfalls that will be found along the way. It details the controls required to maximise profit and reduce the risk of financial failure. This second edition of Successful Pubs and Inns: Down to earth, jargon-free guide to running a pub - and making a profit Provides an excellent overview of the legislation affecting all innkeepers Looks at the social responsibilities of licensees Puts into context the dramatic growth in themed and branded pubs Gives practical advice on the dangers of slack food hygiene practice.

Improving Food and Beverage Performance (Hardcover): Keith Waller Improving Food and Beverage Performance (Hardcover)
Keith Waller
R4,521 Discovery Miles 45 210 Ships in 10 - 15 working days

The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.

Empowerment: HR Strategies for Service Excellence - HR strategies for service excellence (Hardcover): Conrad Lashley Empowerment: HR Strategies for Service Excellence - HR strategies for service excellence (Hardcover)
Conrad Lashley
R1,321 Discovery Miles 13 210 Ships in 10 - 15 working days

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

Heritage, Culture and Society - Research agenda and best practices in the hospitality and tourism industry (Hardcover): Salleh... Heritage, Culture and Society - Research agenda and best practices in the hospitality and tourism industry (Hardcover)
Salleh Mohd Radzi, Mohd Hafiz Mohd Hanafiah, Norzuwana Sumarjan, Zurinawati Mohi, Didi Sukyadi, …
R6,827 Discovery Miles 68 270 Ships in 10 - 15 working days

Heritage, Culture and Society contains the papers presented at the 3rd International Hospitality and Tourism Conference (IHTC2016) & 2nd International Seminar on Tourism (ISOT 2016), Bandung, Indonesia, 10-12 October 2016). The book covers 7 themes: i) Hospitality and tourism management ii) Hospitality and tourism marketing iii) Current trends in hospitality and tourism management iv) Technology and innovation in hospitality and tourism v) Sustainable tourism vi) Gastronomy, foodservice and food safety, and vii) Relevant areas in hospitality and tourism Heritage, Culture and Society is a significant contribution to the literature on Hospitality and Tourism, and will be of interest to professionals and academia in both areas.

The International Hospitality Business - Management and Operations (Paperback): Kaye Sung Chon, Lawrence Yu The International Hospitality Business - Management and Operations (Paperback)
Kaye Sung Chon, Lawrence Yu
R1,615 Discovery Miles 16 150 Ships in 10 - 15 working days

International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. International Hospitality Business analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager. Through International Hospitality Business, you will learn how an effective global hospitality manager must have a broad trans-disciplinary perspective that includes studies in politics, culture, and geography to better prepare for the complexity of international operations. Expand your knowledge of how to deal with the issues that confront hospitality firms and managers in international development and operations by: understanding the great demand for competent managers to oversee operations in foreign countries because of the explosive growth of the international hospitality industry exploring the complex issues faced by hospitality managers when they are assigned to work overseas gaining insight into international hospitality firms'policies regarding developmental strategy, organizational structure, marketing, finance, accounting, and human resource management recognizing the international hospitality industry as an integral part of the service import and export business to help students gain a better understanding of managerial rolesWith The International Hospitality Business, you will examine world travel patterns, major hotel chains, and foodservice companies in different regions of the world to expand your knowledge and help you face the dynamic changing world of international hospitality. While this volume provides you with important, comprehensive knowledge that will help you manage the your overseas hospitality operations in a way that keeps the most important person in any business--the customer--contented.

Human Resource Management for the Event Industry (Paperback, 3rd Edition): Lynn Van der Wagen, Lauren White Human Resource Management for the Event Industry (Paperback, 3rd Edition)
Lynn Van der Wagen, Lauren White
R393 Discovery Miles 3 930 Ships in 4 - 6 working days

Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events.

Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways:

extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry

extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction.

a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment.

updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry.

supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank.

Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Table of Contents

Contents Preface Acknowledgements Part One: Human Resource Strategic Planning: Establishing the Context 1.The event environment 2. Human resource planning 3. Event project planning 4. Volunteer management 5. Contractor management 6. Employment law and duty of care 7. Job analysisPart Two: Human Resource Operations: Building the Team 8. Recruitment and selection 9. Workforce training 10. Job specific training 11. Workforce policies and procedures 12. Event service culture 13. Collaboration and integration 14. Leadership 15. Motivation and retention 16. Internal communications References and readings Glossary Appendix: Assessment Project Index

Food Safety in the Hospitality Industry (Hardcover): Tim Knowles Food Safety in the Hospitality Industry (Hardcover)
Tim Knowles
R5,642 Discovery Miles 56 420 Ships in 10 - 15 working days

Food Safety in the Hospitality Industry is a user-friendly guide to current food safety and hygiene legislation and is vital reading for all those involved in food handling and preparation. Using frequent practical examples, the text outlines and explains what you need to know about the following areas: * The key legislation and legal background in easy-to-follow terms - includes a comparison of the UK and European Union. * Safe food handling in practice - an easy reference source for all areas of a catering operation, including food service and labelling, storage and temperature controls and health and safety. * The application of food safety policies in business - practical guidance on food hazard analysis, including planning, implementation, control and measurement. Ideal reading for the core food safety component of hospitality management and catering degrees, the text is also a useful reference for industry practitioners who need to be up to speed on the legal requirements and best practice for maintaining safety and hygiene in the workplace.

Recreation, Leisure and Chronic Illness - Therapeutic Rehabilitation as Intervention in Health Care (Paperback): Miriam Lahey,... Recreation, Leisure and Chronic Illness - Therapeutic Rehabilitation as Intervention in Health Care (Paperback)
Miriam Lahey, Robin Kunstler, Arnold Grossman, Frances Daly, Stuart Waldman, …
R1,512 Discovery Miles 15 120 Ships in 10 - 15 working days

Issues of leisure and dying are not often discussed in depth by those in recreation or thanatology. However, Recreation, Leisure, and Chronic Illness bridges the gap between leisure and thanatology. Professionals know that when illness, disability, stress, or poverty threaten the quantity and quality of a person's life, leisure takes on great meaning. Readers will find in this truly unique book how leisure can be a positive counterforce to the physical and mental diminishments that erode health and work.Contributors to Recreation, Leisure and Chronic Illness explore the philosophy of leisure and how freedom, enjoyment, self-determination, and breaking the set patterns of daily life are central to true leisure, for persons in all walks of life. These authors illustrate the need for leisure in a wide variety of settings and in the face of multiple threats to both the quantity and the quality of life. Readers will find chapters filled with expert theories on how to help clients with limiting conditions realize the fulfillment of their leisure desires, the problem of groups left at the margins of the current health care policy who are also poorly served by the leisure professions, and the inevitable funding dilemma. Specific chapters focus on: improving leisure lifestyles as a crucial first step in rehabilitation the role and importance of recreation in lives of persons with AIDS benefits of recreation programs in senior centers and care centers community-based recreation programs that emphasize preserving existing coping patterns and maintaining daily functioning the ability of recreation to sustain hope for psychiatric patients relationships between leisure education and death education how creative activities--music, dance, art, and creative writing--are used to promote physical mental healthWhile the chapters in Recreation, Leisure and Chronic Illness range from policy issues to specific recreation programs, as a whole they show the healing power of leisure. Professionals and students in both recreation and thanatology fields will find this volume an enlightening approach to promoting healing in those suffering from life-threatening conditions--medical, social, economic, or environmental.

Legalized Casino Gaming in the United States - The Economic and Social Impact (Paperback): Cathy H. C Hsu Legalized Casino Gaming in the United States - The Economic and Social Impact (Paperback)
Cathy H. C Hsu
R1,615 Discovery Miles 16 150 Ships in 10 - 15 working days

Covering the entire United States gaming market, Legalized Casino Gaming in the United States provides gaming researchers, policymakers, and hospitality students comprehensive overview of the history, development, legislation, and economic and social impacts of riverboat, land-based, and Native American casino gaming. Containing national and regional research about the industry, this book will provide students with a historical view on gaming and the hospitality industry, offer researchers data and current market status of the industry; and will give policymakers information about the advantages and disadvantages of a gaming industry in their community.Comprehensive and thorough, Legalized Casino Gaming in the United States is full of case studies, data, and surveys that provide you with credible information on community incomes, residents'attitudes about gaming, and gaming taxes in certain states. This fact-filled book will help you evaluate and learn about the pros and cons of the industry, including: reviewing changes in the gaming laws and regulations in particular regions and segments of the industry explaining laws and regulations by state for riverboat and other Native American land-based gaming examining negative and positive social impacts of gaming, including crime; quality of life; community services; availability of entertainment, recreation, and cultural activities; community attractiveness, such as reputation, appearance, cleanliness, and traffic; local resident attitudes; and pathological gaming explaining Nevada's gaming regulatory system, including the roles of the Nevada Gaming Commission and Gaming Control Board, and discussing issues related to currency transactions, exclusion lists, work permits, customer disputes, and underage gambling discussing positive economic aspects of Native American gaming, such as tax benefits, in Connecticut, Wisconsin, Oregon, and Minnesota, and how the industry impacts surrounding communities Examining the industry from ethical, economic, and social standpoints, the contributors offer you several perspectives of a situation, not just one side of an issue, to help you make educated decisions or opinions about gaming. Bolstered with charts, graphs, tables, and future research recommendations, Legalized Casino Gaming in the United States offers you an in-depth and comprehensive look at the gaming industry, helping you weigh the positive and negative effects of one of the most popular areas of hospitality.

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