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Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General

Hotel Law - Transactions, Management and Franchising (Hardcover, 3rd Edition): Steven Shapiro Hotel Law - Transactions, Management and Franchising (Hardcover, 3rd Edition)
Steven Shapiro; Nelson Migdal; Contributions by Tara Gorman
R2,799 Discovery Miles 27 990 Ships in 10 - 15 working days

Hotel Law, Transactions, Management and Franchising presents a practical guide to the issues that face lawyers and industry leaders working in the hospitality field. It aims to develop the reader’s understanding of the acquisition process and the complex relationships in management and franchise deals that dominate the hotel industry.

This text is written primarily as a desktop reference for legal practitioners working in the hotel law field and is also suitable for students studying towards hotel and hospitality careers both at an undergraduate and law school or graduate level. The highly experienced author, contributors and editors offer insights into the industry players and their preferred positions, desired outcomes, and the potential pitfalls that can ensnare even the most well-planned deals.

With broad coverage of the rapidly growing field of hospitality law—including gaming, recreation, and amenities— the book’s approach examines the dominant models of hotel ownership, management and franchising, and includes independent hotels and the move towards complex resorts. The book’s coverage of key legal topics ranges from real estate, to intellectual property, contracts, and finance.Hotel Law will give readers an understanding of the hospitality industry from the perspective of the transactional practitioner, while examining the multi-party relationships and agreements that develop between an owner, operator, licensor and lender.

Table of Contents

1. Introduction to Hotel Law, 2. Purchase Sale Agreements, 3. Hotel Management Agreements, 4. Essential Cases, 5. Franchise Agreements, 6. Subordination Non-Disturbance and Attornment and Comfort Letters, 7. Technical Services, Glossary of Terms, Index

Strategic Innovative Marketing and Tourism in the COVID-19 Era - 9th ICSIMAT Conference 2020 (Paperback, 1st ed. 2021):... Strategic Innovative Marketing and Tourism in the COVID-19 Era - 9th ICSIMAT Conference 2020 (Paperback, 1st ed. 2021)
Androniki Kavoura, Stephen J. Havlovic, Natalya Totskaya
R4,691 Discovery Miles 46 910 Ships in 18 - 22 working days

This book presents the latest findings of researchers from around the globe who presented their work at the 9th International Conference on Strategic Innovative Marketing and Tourism in the Covid-19 era. It provides up-to-date information and discusses current trends, issues, and debates, as well as theoretical and practical research, on strategic innovative marketing and tourism and applications from social media. Topics covered include social media in marketing and tourism hospitality, and strategic tools and techniques developed and implemented by some of the world's leading research labs. In addition, the book brings together work from academia and industry.

Big Data and Innovation in Tourism, Travel, and Hospitality - Managerial Approaches, Techniques, and Applications (Paperback,... Big Data and Innovation in Tourism, Travel, and Hospitality - Managerial Approaches, Techniques, and Applications (Paperback, 1st ed. 2019)
Marianna Sigala, Roya Rahimi, Mike Thelwall
R4,691 Discovery Miles 46 910 Ships in 18 - 22 working days

This book brings together multi-disciplinary research and practical evidence about the role and exploitation of big data in driving and supporting innovation in tourism. It also provides a consolidated framework and roadmap summarising the major issues that both researchers and practitioners have to address for effective big data innovation. The book proposes a process-based model to identify and implement big data innovation strategies in tourism. This process framework consists of four major parts: 1) inputs required for big data innovation; 2) processes required to implement big data innovation; 3) outcomes of big data innovation; and 4) contextual factors influencing big data exploitation and advances in big data exploitation for business innovation.

The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality - Skills for Successful Ventures (Paperback):... The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality - Skills for Successful Ventures (Paperback)
Marios Sotiriadis
R1,525 Discovery Miles 15 250 Ships in 18 - 22 working days

This book is a practical handbook for entrepreneurship in tourism related industries. The book will provide students and prospective entrepreneurs with the knowledge, know-how and best practices in order to assist them in planning, implementing and managing business ventures in the field of tourism. It constitutes a valuable contribution to developing the necessary knowledge, competencies and skills of entrepreneurial decision-making and ventures. It would serve as a guide for those studying entrepreneurship and preparing for entrepreneurial careers as well as a reference for the practical use of entrepreneurs at the planning, implementation, operation and evaluation stages of building a tourism business. Examples from the industry/business world are provided to illustrate real-life practice and give readers a better understanding of entrepreneurship in tourism.

The Routledge Handbook of Tourism and Hospitality Education (Hardcover): Dianne Dredge, David Airey, Michael Gross The Routledge Handbook of Tourism and Hospitality Education (Hardcover)
Dianne Dredge, David Airey, Michael Gross
R6,799 Discovery Miles 67 990 Ships in 10 - 15 working days

The changing higher education policy context, increased global competition, pressures on the academic workforce and the dynamic nature of student markets are some of the challenges currently facing worldwide tourism and hospitality education. Skills shortages are also a significant issue that affect the capacity of the tourism industry to develop and innovate. Tourism and hospitality education programs have an important role in addressing this issue, by producing graduates with the knowledge, skills, creative problem solving and adaptive capacities to operate in increasingly complex and challenging environments. This book examines such current debates, controversies and questions in the field of tourism and hospitality education. It takes as its central focus a dynamic curriculum space shaped by internal and external factors from global to local scales, a variety of values and perspectives contributed by a range of stakeholders, and shifting philosophies about education policy, pedagogy and teaching practice. Developed from specifically commissioned original contributions from recognised authors in the field the Handbook is interdisciplinary in coverage and is also international in scope through its authorship and content. The 'start of the art' critical review of the development of conceptual and theoretical approaches to tourism and hospitality education using the depth and breadth of the curriculum space as a central theme means that the book will be a benchmark for future curriculum design and development. Providing a systematic guide to the current state of knowledge on tourism and hospitality education and its future direction this is essential reading for students, researches and academics if Tourism, Hospitality, Events, Recreation and Leisure Studies.

Advances in Hospitality and Leisure (Hardcover, New): Joseph S. Chen Advances in Hospitality and Leisure (Hardcover, New)
Joseph S. Chen
R2,930 R2,524 Discovery Miles 25 240 Save R406 (14%) Ships in 9 - 17 working days

Advances in Hospitality and Leisure, a peer-review volume, delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this volume is to transcend the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. This volume is keen to address the needs of the populace having interests in disseminating ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the subjects of interest.

Handbook of Hospitality Human Resources Management (Hardcover): Dana Tesone Handbook of Hospitality Human Resources Management (Hardcover)
Dana Tesone
R6,799 Discovery Miles 67 990 Ships in 10 - 15 working days

Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
* Issues related to the acquisition of human capital
* Retention of quality employees
* The development of human resources
* Critical human resource management issues
* Human capital strategies aimed at contributing to enterprise sustainability

Sarajevo's Holiday Inn on the Frontline of Politics and War (Paperback, 1st ed. 2016): Kenneth Morrison Sarajevo's Holiday Inn on the Frontline of Politics and War (Paperback, 1st ed. 2016)
Kenneth Morrison
R842 Discovery Miles 8 420 Ships in 18 - 22 working days

Sarajevo's Holiday Inn on the Frontline of Politics and War charts the rich history of the city's famous Holiday Inn hotel. Describing in detail the tumultuous events that took place within its walls and in its immediate environs, this book explores the opening of the building in advance of the 1984 Winter Olympics through the early 1990s when the hotel was utilized by political elites through to the siege of Sarajevo, when the hotel became the main base for foreign correspondents. Kenneth Morrison draws upon a plethora of primary and secondary sources, and includes extensive interviews with many participants in the drama that was played out within the confines of the hotel, contextualizing the case of the Holiday Inn by analyzing how hotels are utilized in times of conflict.

Human Resource Management in the Hospitality Industry - A Guide to Best Practice (Paperback, 10th edition): Michael J. Boella,... Human Resource Management in the Hospitality Industry - A Guide to Best Practice (Paperback, 10th edition)
Michael J. Boella, Steven Goss-Turner
R1,774 Discovery Miles 17 740 Ships in 9 - 17 working days

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Reimagining and Reshaping Events - Theoretical and practical perspectives (Hardcover): Jeffrey Wrathall, Steriopoulos Reimagining and Reshaping Events - Theoretical and practical perspectives (Hardcover)
Jeffrey Wrathall, Steriopoulos
R2,892 R1,042 Discovery Miles 10 420 Save R1,850 (64%) Ships in 9 - 17 working days

The events industry is undergoing fundamental change. Due to the COVID 19 pandemic, this has meant the cancellation and postponement of events and a move towards online and hybrid strategies. Looking to the future, the 'new normal' for the events industry will be characterised by a quite different, transformed, events landscape which will require a thorough reimagining and reshaping of existing methods, techniques and practices. 'Reimagining and Reshaping Events: Theoretical and practical perspectives' is a unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues. The text examines key priorities such as: * The inclusion of technological advances and the development of online and hybrid strategies; * The design of meaningful experiences considering the environment and sustainability; * Ethical catering choices, environmental and social responsibility; * Adapting to complex event situations and incorporating covid strategies; * Knowledge advancement with current technologies and sustainability practices; * The maintenance of practitioner well-being. Written in a user friendly and engaging style, it provides a blend of theory and practice that adopts a practitioner perspective but draws on theory from a broad range of discipline areas.

Managing People in the Hospitality Industry (Paperback): Michael Riley Managing People in the Hospitality Industry (Paperback)
Michael Riley
R1,835 Discovery Miles 18 350 Ships in 10 - 15 working days

This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.

The Reluctant Restaurateur (Paperback): Imogen Skirving The Reluctant Restaurateur (Paperback)
Imogen Skirving
R397 Discovery Miles 3 970 Ships in 10 - 15 working days

The story of one woman's unwitting transformation of her Nottinghamshire family home into one of the most successful private hotels in Britain today, now famed for its cuisine and comfort, feted by celebrities and winner of the 2003 Outstanding Achievement Award. In this candid autobiography, Imogen Skirving vividly recalls her unusual childhood and how, after inheriting Langar Hall, mounting overheads compelled her to take in guests. She relates some of the bizarre and often hilarious episodes with chefs and customers as she struggled to keep both and reveals some of the secrets of her success, often in the face of adversity. Ghosts as well as guests are frequent visitors, as is a cast list of showbiz personalities and other celebrities.

The Indian Hospitality Industry - Dynamics and Future Trends (Hardcover): Sandeep Munjal, Sudhanshu Bhushan The Indian Hospitality Industry - Dynamics and Future Trends (Hardcover)
Sandeep Munjal, Sudhanshu Bhushan
R2,967 Discovery Miles 29 670 Ships in 10 - 15 working days

India has been in transition for the last two decades, moving from a mixed economy toward a market economy model, and the Indian hospitality industry is metamorphosing into a mature industry. It is time that the story of the Indian hospitality industry is told. The Indian Hospitality Industry: Dynamics and Future Trends tells that story, one defined by the industry's push for growth in revenues and the struggle to match the revenue growth with profitability. The volume includes a selection of insightful chapters that offer research into the multiple dimensions of the Indian hospitality industry. The book covers many segments of the hospitality sector, including hotels, events and catering businesses, and restaurants and coffee shops, both domestic and small mom-and-pop businesses as well as international chains. The opening chapters set the tone for providing an overarching perspective on the status of the industry in terms of the macroeconomic variables and how they may have impacted the health of hospitality businesses in India. The book then goes on to explore a wide variety of issues. The editors and chapter authors are either practitioners themselves or researchers, looking at both domestic and international hospitality business in India and a wide variety of economic factors. The information divulged here will be important for stakeholders, which includes domestic and international hospitality professionals, business leaders, investors, and those in governmental positions, especially in the tourism ministry. The volume informs on the issues and challenges that that the hospitality industry in India is up against. The book looks at the dilemma of a industry that responded to the demand growth promise by ramping up supply, only to find that the investments made were received by an actual growth that was way shy of forecasts and left investors with unexpected losses on their profit & loss statements and bloodied balance sheets.

Heritage Cuisines - Traditions, identities and tourism (Paperback): Dallen J. Timothy Heritage Cuisines - Traditions, identities and tourism (Paperback)
Dallen J. Timothy
R1,486 Discovery Miles 14 860 Ships in 10 - 15 working days

Food is one of the most fundamental elements of culture and a significant marker of regional and ethnic identity. It encompasses many other elements of cultural heritage beyond the physical ingredients required for its production. These include folklore, religion, language, familial bonds, social structures, environmental determinism, celebrations and ceremonies, landscapes, culinary routes, smells, and tastes, to name but a few. However, despite all that is known about foodways and cuisine from hospitality, gastronomical, supply chain and agricultural perspectives, there still remains a dearth of consolidated research on the wide diversity of food and its heritage attributes and contexts. This edited volume aims to fill this void by consolidating into a single volume what is known about cuisines and foodways from a heritage perspective and to examine and challenge the existing paradigms, concepts and practices related to gastronomic practices, intergenerational traditions, sustainable agriculture, indigenous rituals, immigrant stories and many more heritage elements as they pertain to comestible cuisines and practices. The book takes a global and thematic approach in examining heritage cuisines from a wide range of perspectives, including agriculture, hunting and gathering, migration, ethnic identity and place, nationalism, sustainability, colonialism, food diversity, religion, place making, festivals, and contemporary movements and trends. All chapters are rich in empirical examples but steady and sound in conceptual depth. This book offers new insight and understanding of the heritage implications of cuisines and foodways. The multidisciplinary nature of the content will appeal to a broad academic audience in the fields of tourism, gastronomy, geography, cultural studies, anthropology and sociology.

Wake Up and Sell More Coffee - Fresh Ways to Make Money from Your Coffee Business (Paperback): John Richardson, Hugh Gilmartin Wake Up and Sell More Coffee - Fresh Ways to Make Money from Your Coffee Business (Paperback)
John Richardson, Hugh Gilmartin 1
R364 Discovery Miles 3 640 Ships in 10 - 15 working days

These experts and coffee shop owners seek to answer two main questions: 1. What is the one thing they wish they'd known before they started 2. What is the secret to success of their business and of great coffee shops and cafes in general. Some of these owners have just one site and some have multiple sites and worldwide success but all are acknowledged as being exceptional.

Social Media Marketing in Tourism and Hospitality (Paperback, Softcover reprint of the original 1st ed. 2015): Roberta Minazzi Social Media Marketing in Tourism and Hospitality (Paperback, Softcover reprint of the original 1st ed. 2015)
Roberta Minazzi
R3,544 Discovery Miles 35 440 Ships in 18 - 22 working days

This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side. It offers a combination of theory and practice, with discussion of real-life business experiences. The book is divided into three parts, the first of which provides an overview of recent trends in social media and user-generated content, clarifies concepts that are often used in an overlapping way and examines the “digitization of word of mouth” via online networks. The second part analyzes the impacts that social media can have on traveler behavior for each step in the travel process and also on suppliers, highlighting opportunities, threats and strategies. In the third part of the book, future potential trends deriving from the mobile marketing technologies are explored and possible methods for social monitoring by means of key performance indicators are examined. It is considered how engaging customers and prospects by means of social media might increase customer loyalty, foster electronic word-of-mouth communication, and consequently have important effects on corporate sales and revenues. The discussion encompasses methods to measure company performance on each of the social media in order to understand the optimal mix that will support and improve business strategies.

Complete Guide to Successful Event Planning (Paperback, 3rd): Shannon Kilkenny Complete Guide to Successful Event Planning (Paperback, 3rd)
Shannon Kilkenny
R701 R631 Discovery Miles 6 310 Save R70 (10%) Ships in 18 - 22 working days
Jews and Booze - Becoming American in the Age of Prohibition (Paperback): Marni Davis Jews and Booze - Becoming American in the Age of Prohibition (Paperback)
Marni Davis
R1,076 Discovery Miles 10 760 Ships in 18 - 22 working days

Finalist, 2014 Sami Rohr Prize for Jewish Literature from the Jewish Book Council Traces American Jews' complicated relationship to alcohol through the years leading up to and after prohibition From kosher wine to their ties to the liquor trade in Europe, Jews have a longstanding historical relationship with alcohol. But once prohibition hit America, American Jews were forced to choose between abandoning their historical connection to alcohol and remaining outside the American mainstream. In Jews and Booze, Marni Davis examines American Jews' long and complicated relationship to alcohol during the late nineteenth and early twentieth centuries, the years of the national prohibition movement's rise and fall. Bringing to bear an extensive range of archival materials, Davis offers a novel perspective on a previously unstudied area of American Jewish economic activity-the making and selling of liquor, wine, and beer-and reveals that alcohol commerce played a crucial role in Jewish immigrant acculturation and the growth of Jewish communities in the United States. But prohibition's triumph cast a pall on American Jews' history in the alcohol trade, forcing them to revise, clarify, and defend their communal and civic identities, both to their fellow Americans and to themselves.

How To Run A Pop-Up Restaurant or Supper Club - Turn Your Passion For Food and Drink Into Profit (Paperback): Abigail Alldis,... How To Run A Pop-Up Restaurant or Supper Club - Turn Your Passion For Food and Drink Into Profit (Paperback)
Abigail Alldis, William Aldis 1
R362 R325 Discovery Miles 3 250 Save R37 (10%) Ships in 9 - 17 working days

This book is packed with everything amateur chefs need to know about delivering a pop-up restaurant. Including tips from the country's leading pop-up restaurateurs, the authors reveal everything from creating a menu, publicizing the event, dressing your venue, to running an organized kitchen. Discover how to: Theme your evening, and pick a fool-proof menu Organize front of house, and keep your customers happy Price your event and get free publicity Avoid licensing and health-and-safety pitfalls Guarantee your first pop-up is a roaring success Peppered with case studies from novices and professionals, you'll learn from other chefs' successes (and near-successes!) so your own evening runs without a hitch.

Hospitality Management and Organisational Behaviour (Paperback, 5th edition): Laurie Mullins, Penny Dossor Hospitality Management and Organisational Behaviour (Paperback, 5th edition)
Laurie Mullins, Penny Dossor
R866 Discovery Miles 8 660 Ships in 4 - 6 working days

An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Written by two experts in the Hospitality field, Laurie Mullins and Penny Dosser, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe.

Economic Principles for the Hospitality Industry (Paperback): Ricardo C.S. Siu Economic Principles for the Hospitality Industry (Paperback)
Ricardo C.S. Siu
R1,377 Discovery Miles 13 770 Ships in 10 - 15 working days

Economic Principles for the Hospitality Industry is the ideal introduction to the fundamentals of economics in this dynamic and highly competitive sector. Applying economic theory to a range of diverse and global hospitality industry settings, this book gives the theory real-world context. Looking at critical issues around sustainable economic development in the hospitality industry such as diversification, technology, determinants of demand, and pricing, it enables students to effectively conduct business analyses, evaluate business performance and conduct effective improvements over time. Written in an engaging style, this book assumes no prior knowledge of economics and contains a range of features, including international case studies and discussion questions, to aid beginners in the subject. This will be an essential introductory yet comprehensive resource on economics for all hospitality students.

Hospitality in Asia - A New Paradigm (Paperback): Kaye Chon Hospitality in Asia - A New Paradigm (Paperback)
Kaye Chon
R1,353 Discovery Miles 13 530 Ships in 10 - 15 working days

In a rapidly advancing era, a fresh look at the concept of hospitality from socio-cultural perspectives is needed. This book proposes that a new paradigm in hospitality has been developed in Asia due to its unique culture, social values and traditions. Based on Kaye Chon's extensive field research and experience teaching in hospitality over three decades, this book provides a historical review of the hospitality industry. In order to continue the sustained growth of the hospitality industry and improve quality, it is vital for the industry to create new business models. A flexible approach should be adopted, using new, and different, ways to enhance business instead of traditional methods which may now be outdated. It is vital that new business models embrace innovation and, at the present time, this means finding ways to implement new technology. The eight chapters in the book are richly detailed with case studies and insights from the author's own experiences, providing cutting-edge perspectives on understanding a new paradigm of hospitality embraced in Asia. Written in an accessible style, this book will be valuable reading to students and practitioners who wish to further understand the rapidly developing hospitality and tourism industries in Asia. It will be a useful resource for those studying hospitality, tourism development, leisure studies, business studies management and the service industries.

Principles of Management for the Hospitality Industry (Paperback, New): Dana Tesone Principles of Management for the Hospitality Industry (Paperback, New)
Dana Tesone; Series edited by Abraham Pizam
R2,053 Discovery Miles 20 530 Ships in 10 - 15 working days

It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers.

By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding, enabling you to:

  • improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms
  • visualize key concepts with over one hundred explanatory diagrams
  • gain confidence by testing your understanding on the accompanying website
  • practical applications of theory are illustrated in international case studies throughout the book
  • discussion questions prompt an exploration of key concepts.

This title also has a companion website for lecturers which includes an Instructors' manual, PowerPoint slides and quizzes to aid teaching and learning.

Hospitality Industry Handbook On Legal Requirements For Hospitality Businesses (Paperback, 3rd ed): L. Gordon-Davis, P.... Hospitality Industry Handbook On Legal Requirements For Hospitality Businesses (Paperback, 3rd ed)
L. Gordon-Davis, P. Cumberlege
R334 Discovery Miles 3 340 Ships in 4 - 6 working days

Hoteliers, restaurateurs, licensees and catering managers will, in the course of their work, enter into many legal relationships with other parties whilst at the same time being required to adhere to all of the statutory laws that apply to their business. A sound knowledge of the law is therefore important to the professional owner or manager, as are knowledge of business management and the fundamental skills of the profession.

Effective Guest House Management (Paperback, Third ): Ronelle Henning Effective Guest House Management (Paperback, Third )
Ronelle Henning
R575 Discovery Miles 5 750 Ships in 4 - 6 working days

Many people dream of owning their own guest house. If you are one of them, Effective Guest House Management is your essential guide to starting up and running your guest house. This book contains invaluable information such as:

  • How to build, equip and decorate your guest house
  • Dealing with your guests from reservation to check-out, while providing world-class customer service and value for money
  • Marketing your guest house in ways that are easy, economical and successful
  • Menu planning and providing food and beverages
  • Cleaning and preparing a guest room

Now in its Third Edition, the updated version includes new features:
  • Current legal and insurance requirements
  • Business management
  • Electronic reservations and online marketing
  • Tips on promoting your guest house
  • Colour photographs to inspire your own ideas.

Whether you are a current or prospective guest house owner, a manager or a staff memeber, Effective Guest House Management will provide essential information on how to manage the many challenges of your business to become even more successful.

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