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Books > Business & Economics > Business & management > Ownership & organization of enterprises > Multinationals

International Business Knowledge - Managing International Functions in the 1990s (Hardcover): William A. Dymsza, Robert G... International Business Knowledge - Managing International Functions in the 1990s (Hardcover)
William A. Dymsza, Robert G Vambery
R2,643 Discovery Miles 26 430 Ships in 18 - 22 working days

Management of international business has become more complex with rapidly changing global environments, a multi-actor setting with numerous conflicts and disparities, increased political, foreign exchange, and other risks, and substantial global competition from Japan and newly industrialized nations. This book covers two decades of international business management and provides readers with general principles and observations drawn from experience. International Business Knowledge features articles--many of them published in the prestigious Journal of International Business--by leading practitioners and academics. They combine descriptive, analytical, and prescriptive aspects of the subjects they discuss, providing useful bases for researcher and practical tools for business executives and government officials.

Compliance in Multinational Corporations - Business Risks in Bribery, Money Laundering, Terrorism Financing and Sanctions... Compliance in Multinational Corporations - Business Risks in Bribery, Money Laundering, Terrorism Financing and Sanctions (Paperback)
Fabian M. Teichmann, Bruno S Sergi
R1,577 Discovery Miles 15 770 Ships in 10 - 15 working days

Over the past two decades, the enforcement of anti-bribery, anti-money-laundering and anti-terrorism-financing regulations has become increasingly challenging for multinational corporations. Bribery and money laundering scandals have the potential to take down entire multinational corporations. Frequently, managers in charge of those firms end up facing criminal prosecution and civil lawsuits, and are not equipped with the formal legal training to prevent these phenomena. Compliance in Multinational Corporations explores the historical background of such phenomena as bribery, money laundering, and terrorism financing. Analysing the legal environment based upon international conventions, and including an empirical analysis of 100 expert interviews, it takes an innovative look at the perspectives of both criminals and compliance experts to provide a long-lasting guide for compliance experts. While traditional compliance and financial crime literature focuses on rules, regulations and prevention mechanisms, this book shows how intelligent criminals act. It offers practical advice and concrete guidelines that will address the most pre-eminent compliance challenges. The book will prove an essential resource for compliance managers, academics and professional educators who wish to equip themselves against the significant risks they face.

British Multinational Banking, 1830-1990 (Paperback, New edition): Geoffrey Jones British Multinational Banking, 1830-1990 (Paperback, New edition)
Geoffrey Jones
R2,034 Discovery Miles 20 340 Ships in 10 - 15 working days

This is a study of the emergence, growth, and performance of British multinational banks from their origins in the 1830s until the present day. British-owned banks played leading roles in the financial systems of much of Asia and the southern hemisphere during the nineteenth century and after. In the 1970s and 1980s they made large investments in California and elsewhere in the United States. They played major roles in the finance of international trade, in international diplomacy, in the birth of the Eurodollar market, and in the world debt crisis. This is the first modern general history of these banks. It is based on a wide range of confidential banking archives in Britain, Australia, and Hong Kong, most of which were previously unavailable. Geoffrey Jones reveals, for the first time, details of the real profits and secret reserves of these banks, and uses these data in a unique analysis of their financial performance over more than a century. Jones places this new empirical evidence in the context of modern theories of multinational enterprise and of competitive advantage. This is a lucidly written and fascinating study, which will be of importance not only to historians, but to anyone concerned with contemporary multinational banking.

The Development of International Business - A Narrative of Theory and Practice (Hardcover): Robert Pearce The Development of International Business - A Narrative of Theory and Practice (Hardcover)
Robert Pearce
R2,786 Discovery Miles 27 860 Ships in 10 - 15 working days

The Development of International Business offers an extensive understanding of contemporary international business through detailed, engaging discussion of the development of the multinational enterprise (MNE) over the past half-century. By providing an analytically informed basis for understanding MNEs, two parallel strands of analysis in International Business (IB) are reviewed: the `theoretical' and the `practical'. Firstly, Robert Pearce identifies how the practical restructuring of the MNE as an organisational form has responded to changes in the wider global economy and how this evolution has interacted with the enrichment of theory on the topic. Secondly, by tracing the persisting dynamics of the MNE's structure and strategic positioning, he demonstrates the use of these systems and how they can help to understand and organise the future evolution of not only MNEs but of international business as a whole. Highly accessible with an informed overview of the entire IB subject area, The Development of International Business is an essential text for students and academics of business, management, economics and development. More generally, business leaders, economists and politicians will value the exceptional insight into the progression of international business and its future.

Transforming International Organizations (Hardcover): William G. Egelhoff Transforming International Organizations (Hardcover)
William G. Egelhoff
R9,633 Discovery Miles 96 330 Ships in 10 - 15 working days

International strategies and the organizational designs of multinational corporations are in a period of transition; the dominant designs of the recent past are gone and new dominant designs have not yet emerged. This authoritative collection of articles by leading international scholars presents the dominant ways of examining and understanding these current changes. It investigates contrasting points of view and provides the reader with a framework for evaluating the transformation of international corporations and for developing a critical insight which will be as useful for understanding future changes as it is for understanding those that have already occurred.

Something within Me - A Personal and Political Memoir (Paperback): Michael Wilson Something within Me - A Personal and Political Memoir (Paperback)
Michael Wilson; Foreword by the Right Honourable Brian Mulroney
R499 Discovery Miles 4 990 Ships in 10 - 15 working days

The late Honourable Michael Wilson was a Canadian politician and business professional. As Minister of Finance under Brian Mulroney, Wilson was one of the key negotiators of the Canada-United States Free Trade Agreement - one of Canada's most important economic agreements in the last 50 years, later superseded by NAFTA. In addition, Wilson was responsible for implementing the controversial Goods and Services Tax (GST), which remains key to the federal government today. After his life in Parliament, Wilson served as Ambassador to the United States and Chancellor of the University of Toronto. Outside of politics, Wilson was active in raising awareness of mental health issues following the traumatic loss of his son, Cameron, to suicide. Devoting considerable time to advocacy, he established the Cameron Parker Holcombe Wilson Chair in Depression Studies at the University of Toronto and served as Board Chair for the Mental Health Commission of Canada. Something within Me highlights how Wilson's personal life blended with his political life and accomplishments, detailing his advocacy for mental health awareness as well his involvement in important pieces of legislation that made significant impacts in Canadian political and economic history. These deeply personal stories, particularly those of a father grappling with his son's illness and death, remind us of the lives behind the political personas that shape our world.

Global Enterprise Management, Volume II - New Perspectives on Challenges and Future Developments (Hardcover): A. Camillo Global Enterprise Management, Volume II - New Perspectives on Challenges and Future Developments (Hardcover)
A. Camillo
R3,274 Discovery Miles 32 740 Ships in 10 - 15 working days

The ongoing progress of globalization has created a new need in multinational and international companies for managers who have the skills and competencies to be rotated anywhere in the world. While most books addressing global management have focused on the practitioner experience, theory, or academic knowledge relevant to one region or country, Global Enterprise Management unites all these approaches in a practical framework designed to provide students, educators, and practitioners with the skills to succeed in the global managerial landscape. Inspired by his 35 years in international hospitality management, Camillo brings together an interdisciplinary team to break down the challenges facing managers in global companies, including supply chains, business ventures, technology, accounting, marketing, and human resources. A collection of real-world case studies grounds theory in contemporary practice and directs the conversation toward the future.

China Goes West - Everything You Need to Know About Chinese Companies Going Global (Hardcover): Joel Backaler China Goes West - Everything You Need to Know About Chinese Companies Going Global (Hardcover)
Joel Backaler 1
R1,253 Discovery Miles 12 530 Ships in 10 - 15 working days

Presenting an unrivalled perspective into the inner-workings of Chinese corporations and their expansion plans for international markets, this book combines executive interviews and first-hand accounts providing the sorely needed context to the rise of Chinese companies in home and overseas markets and how the West can successfully compete.

Emerging Market Multinationals in Europe (Paperback): Louis Brennan, Caner Bakir Emerging Market Multinationals in Europe (Paperback)
Louis Brennan, Caner Bakir
R1,304 Discovery Miles 13 040 Ships in 10 - 15 working days

This book makes a timely and highly stimulating contribution to the discourse on emerging-market multinationals, (EMNCs), as Foreign Direct Investment (FDI) in Europe from emerging countries (especially from the BRICs - Brazil, Russia, India, China) continues to grow in significance. Unsurprisingly, the emergence of EMNCs from emerging economies raises a wide range of challenges and opportunities for scholars, business professionals, and policymakers alike. While explaining the sudden rise of these companies has become a major concern among scholars, we have very limited knowledge on drivers, motivations, strategies, and impact of these EMNCs in Europe and their policy implications. This volume provides fresh insights into EMNCs activities and their impact in Europe. The contributors argue that EMNCs combine various country specific advantages, existing firm-specific advantages (exploitation), and/or new FSAs (exploration) in their FDI, and that there is considerable heterogeneity across EMNCs, even those from the same southern economy. Highlighting the importance of considering this divergent behaviour when implementing future European FDI policies, this book will be of interest to students and scholars of European Politics, International Political Economy, International Business and European Integration.

Cross-Cultural Management and Quality Performance - Chinese Construction Firms in Nigeria (Hardcover, 2015 ed.): Yomi... Cross-Cultural Management and Quality Performance - Chinese Construction Firms in Nigeria (Hardcover, 2015 ed.)
Yomi Babatunde, Sui Pheng Low
R3,600 Discovery Miles 36 000 Ships in 10 - 15 working days

This book explores China's global competitiveness in the building of infrastructures with a particular interest in the resource-rich African countries. The book begins with a comprehensive literature review on total quality management (TQM) and national culture, followed by reviews of the construction industries in China and Nigeria. This provides better understanding of the linkages between TQM, based on the International Organization for Standardization's ISO 9000 quality management systems (QMS), and national culture, based on Emeritus Professor Geert Hofstede's national cultural dimensions. Premised on the culture-specificity and bi-directionality relationships between TQM and national culture, this book investigates the construction industries in China and Nigeria including their strengths, weaknesses, opportunities, and threats (SWOT) as well as an appraisal of their historical and emerging relationships. In its conceptual approach, this book presents different models in the lead up to its primary theoretical contribution of a quality management assessment model (QMAM) that was adopted during the study's field work. The book also presents relevant lessons relating to cross cultural management and quality performance not only to the Nigerians but also other foreign players in Nigeria's construction industry.

The Use of Sustainability Information - Empirical Evidence from Multinational Corporations (Hardcover, New edition): Daniel Gayk The Use of Sustainability Information - Empirical Evidence from Multinational Corporations (Hardcover, New edition)
Daniel Gayk
R1,511 Discovery Miles 15 110 Ships in 10 - 15 working days

Sustainability management is a prime topic for multinational corporations. Achieving ambitious sustainability goals, however, is affected by how employees use sustainability information within their decision-making. Little is yet known about the use of sustainability information at multinational corporations. This study therefore empirically addresses this gap and elaborates the main influencing factors of sustainability information use. The findings have important implications for researchers and practitioners such as top executives, sustainability managers and management accountants at multinational corporations.

Global Business - Competitiveness and Sustainability (Paperback): Riad A. Ajami, G.Jason Goddard Global Business - Competitiveness and Sustainability (Paperback)
Riad A. Ajami, G.Jason Goddard
R1,069 Discovery Miles 10 690 Ships in 10 - 15 working days

Globalization has been under extreme pressure in the wake of the financial crisis. Multinational firms are weighing the costs and benefits of international scale and scope, and are increasingly under pressure to hire local, to source local, and to pay taxes domestically. At the same time global competitive pressures have intensified. This book reviews international business practices from the multinational firm perspective, and provides pathways forward concerning competitiveness and sustainability in global markets. What sets this book apart from others is that the benefits and pitfalls of globalization are addressed. Chapter coverage focuses on the functional areas of the business and how they are impacted by international expansion. Practical case studies supplement chapter coverage and highlight both positive and negative developments in the global business arena. Readers should expect to be challenged on what will be the limits of the multinational firm in the future, and how multinational firms can continue to prosper while at the same time adhere to sustainable business initiatives. Equally useful to both undergraduate and graduate students of international business as well as professional development programs, Global Business: Competitiveness and Sustainability provides a necessary tonic for dealing with today's troubled seas of globalization.

Risk Management Strategies of Japanese Companies in China - Political Crisis and Multinational Firms (Paperback): Kristin Vekasi Risk Management Strategies of Japanese Companies in China - Political Crisis and Multinational Firms (Paperback)
Kristin Vekasi
R1,287 Discovery Miles 12 870 Ships in 10 - 15 working days

In the context of political tensions and rising economic interdependence between Japan and China, this book studies how Japanese multinational companies try to minimize damages and manage their own fear and uncertainty to sustain their business interests. Using a qualitative approach, including over 150 interviews with Japanese and Chinese business and industry leaders, combined with statistical analysis of unique firm-level data, this book brings a 'firm-level view' to this crucial case of political conflict amid economic interdependence. It argues that there is wide variation in the degree of material damages Japanese multinationals sustain in the aftermath of political disputes, and how threatening they perceive the risks of political conflict to be. This book then goes on to evaluate the different responses to risk, from promoting Japan's culture through privately funded tactics and building common cause with the government, to diversifying a portion of assets abroad and even leaving China entirely. Presenting a new angle on economic globalization in the Asia Pacific region, Risk Management Strategies of Japanese Companies in China will be useful to students and scholars of Asian politics, business, and economics as well as international political economy.

Multinational Enterprises and Emerging Economies (Hardcover): Klaus E. Meyer Multinational Enterprises and Emerging Economies (Hardcover)
Klaus E. Meyer
R4,666 Discovery Miles 46 660 Ships in 10 - 15 working days

Guided by the overarching question ''how and why does the emerging economy context matter for business?'', this collection brings together key contributions of Klaus Meyer on multinational enterprises (MNEs) competing in, and originating from, emerging economies. From theoretical to process perspectives, the book also explores how outward investment strategies contribute to building internationally competitive MNEs. It looks at the process by which foreign MNEs pursue distinct opportunities in each emerging economy by adapting their strategies to the specific business ecosystem. This includes, inter alia, the location of production, choice of entry mode, forms of equity and non-equity partnerships and market positioning. Conversely, when local firms set their ambitions beyond national boundaries, their own resources and capabilities are shaped by the business ecosystem of their home country. The author's theoretically grounded empirical research in Multinational Enterprises and Emerging Economies gives MSc students, PhD students and junior scholars the opportunity to dig deeper into the study of MNE growth. Keywords: Business in emerging economies book / emerging markets book Multinational enterprises Foreign entry in emerging economies Emerging economy multinationals Institutional theory Context of business

Cross-Border Management - Theory, Method and Application (Hardcover, 2015 ed.): Rongxing Guo Cross-Border Management - Theory, Method and Application (Hardcover, 2015 ed.)
Rongxing Guo
R3,611 Discovery Miles 36 110 Ships in 10 - 15 working days

This book presents a new approach to management in an increasingly interactive world. In this context, the use of the word "new" has two meanings. The first relates to a new definition of borders (which are natural, institutional, functional, or mixed); the second concerns the fact that the book applies (and, where necessary, develops) analytical tools, methods and models that are different from those used in other similar books. The objectives of this book are: to clarify whether existing management theories and methods can be effectively applied in an entity (which can be defined as a sovereign country, a region, a community, a culture, or a firm) as the latter increasingly interacts with the rest of the world; to develop qualitative and quantitative methods to help leaders make optimal decisions for their entity and, at the same time, to maximize the positive (or minimize the negative) effects of those decisions on the rest of the world; and to design workable cross-border cooperation plans and conflict-management schemes that allow policy-makers to better cope with the challenges and problems posed by our increasingly interactive world.

Emerging Economies and Multinational Enterprises (Hardcover): Laszlo Tihanyi, Torben Pedersen, Timothy Devinney Emerging Economies and Multinational Enterprises (Hardcover)
Laszlo Tihanyi, Torben Pedersen, Timothy Devinney; Edited by Laszlo Tihanyi, Torben Pedersen, …
R4,538 Discovery Miles 45 380 Ships in 10 - 15 working days

Volume 28 of the Advances in International Management focuses on the opportunities and challenges for multinational enterprises that consider emerging economies as their destinations or their homes. Chapters in this volume examine the rise of home-grown multinational enterprises in emerging economies and the challenges they face when they enter developed markets. They also analyze the co-evolution of and the dynamic interaction between market institutions and business organizations in emerging economies. The volume provides a forum for thought-provoking ideas, empirical research, and discussions, and is ideal for researchers and doctoral students whose work touches emerging markets.

Organizational Culture and Commitment - Transmission in Multinationals (Hardcover): V. Miroshnik Organizational Culture and Commitment - Transmission in Multinationals (Hardcover)
V. Miroshnik
R2,511 R1,934 Discovery Miles 19 340 Save R577 (23%) Ships in 10 - 15 working days

Formation of company citizenship leads to success for the multinational companies by creating psychological alignments of the employee. This, therefore, should be considered as the international strategy of a multinational firm to create unique resources for competitive success. Successful multinational firms develop a common pattern of business performance by creating company citizenships, which include a primary focus on such values as organizational innovation, and a goal orientation. These values ultimately create commitment of the employees. This book proposes that there are some specific espoused values in every important multinational company, which form their organizational cultures and create values, which in turn may create enhanced performance of the organization. We can call this interrelationship between culture and performance as the company citizenship. This company citizenship can be transmitted from one part of the globe to another through the transmission of its corporate management and operations management system as a strategy of a multinational company.

The Challenge for Japanese Multinationals - Strategic Issues for Global Management (Hardcover): H. Takahashi The Challenge for Japanese Multinationals - Strategic Issues for Global Management (Hardcover)
H. Takahashi
R3,258 Discovery Miles 32 580 Ships in 18 - 22 working days

The Challenge for Japanese Multinationals is about strategic issues of modern management from the view of global business practice.
In the 2010 issue of Fortune Magazine's top 500 Multi-National Corporations, the USA ranked number one with 139 companies. This was followed with 71 companies in Japan and 149 in the EU.
With the maturing of the domestic market, Japanese MNCs - not only in manufacturing industries but in non-manufacturing industries as well, will continue to globalize, with overseas expansion accelerating in emerging countries such as BRICs.

Transnational Corporations and International Production - Concepts, Theories and Effects, Third Edition (Paperback, 3rd... Transnational Corporations and International Production - Concepts, Theories and Effects, Third Edition (Paperback, 3rd edition)
Grazia Ietto-Gillies
R1,310 Discovery Miles 13 100 Ships in 10 - 15 working days

Thoroughly updated and substantially extended, this internationally successful text explores transnational corporations (TNCs), their activities and effects, as well as the theories developed to explain them. Invaluable for courses as well as researchers in international business, international economics, globalization, international relations, economic geography and history of economic thought on the TNCs. Key features of this edition: A unique critical analysis of all the theories of TNCs in their historical context and with insightful commentaries at the end of each chapter, now extended to cover network theory and dynamic capabilities theory Clear exposition of concepts on the evolution and the activities of TNCs Analysis of effects of TNCs' activities on: innovation; labour; trade; balance of payments and the fiscal revenue of countries Discussions on new topics such as the digital TNCs and global value chains A contribution to the history of economic thought on the TNC Summary boxes as well as suggestions for further reading within each chapter give opportunities for discussion and extended learning. Ideal for advanced bachelors and masters courses in international business, economics, international relations, globalization and economic geography as well as the history of economic thought, Transnational Corporations and International Production is an essential text for appreciating the evolution, explanations and impact of TNCs in a globalised world.

Conquering Global Markets - Secrets from the World's Most Successful Multinationals (Hardcover): N. Hubbard Conquering Global Markets - Secrets from the World's Most Successful Multinationals (Hardcover)
N. Hubbard
R2,051 Discovery Miles 20 510 Ships in 10 - 15 working days

Conquering Global Markets offers assessments of the issues, statistics, cases, and best practices of mergers, acquisitions, joint ventures and alliances throughout the world. Using information gleaned interviews with CEOs, the book provides insights into making global M&As successful.

Labor Rights and Multinational Production (Hardcover): Layna Mosley Labor Rights and Multinational Production (Hardcover)
Layna Mosley
R2,227 Discovery Miles 22 270 Ships in 10 - 15 working days

Labor Rights and Multinational Production investigates the relationship between workers' rights and multinational production. Mosley argues that some types of multinational production, embodied in directly owned foreign investment, positively affect labor rights. But other types of international production, particularly subcontracting, can engender competitive races to the bottom in labor rights. To test these claims, Mosley presents newly generated measures of collective labor rights, covering a wide range of low- and middle-income nations for the 1985-2002 period. Labor Rights and Multinational Production suggests that the consequences of economic openness for developing countries are highly dependent on foreign firms' modes of entry and, more generally, on the precise way in which each developing country engages the global economy. The book contributes to academic literature in comparative and international political economy, and to public policy debates regarding the effects of globalization.

U.S. Multinationals and Worker Participation in Management - The American Experience in the European Community (Hardcover): Ton... U.S. Multinationals and Worker Participation in Management - The American Experience in the European Community (Hardcover)
Ton DeVos
R2,568 Discovery Miles 25 680 Ships in 18 - 22 working days
National Capitalisms, Global Production Networks - Fashioning the Value Chain in the UK, US, and Germany (Hardcover): Christel... National Capitalisms, Global Production Networks - Fashioning the Value Chain in the UK, US, and Germany (Hardcover)
Christel Lane, Jocelyn Probert
R3,578 Discovery Miles 35 780 Ships in 10 - 15 working days

Firms in the clothing industry engage in global sourcing and operate in global markets. Their global production networks have often been subject to scrutiny as the power relationships between buyer firms in developed countries and supplier firms in developing countries raise issues concerned with "fast fashion," the role of brands, labor standards in developing countries, job losses among the most vulnerable workers in Europe and the US, and the growing differentiation within the bloc of developing countries between the least developed and fast developers, such as China and India.
This book analyses the way British, American and German firms in the clothing industry (manufacturing and retail) co-ordinate and govern their global production networks/value chains. It offers a multi-level study, concerned with processes of economic interaction between international, regional, and national economic institutions and actors. This combines an analysis of international/regional regulatory systems, global markets and conditions in the developing countries where suppliers are found, with a focus on the recent development of the clothing industry in three western countries. The analysis of firms' global networks focuses on the power relationships between western producers and retailers on the one hand and between buyer firms in developed and supplier firms in developing countries on the other, as well as their impact on labour.
Utilising over one hundred interviews in six countries on three continents, it follows the value chain from developed to developing countries and studies the many issues which confront students of globalization at the current time. The study combines theoretical perspectives from economic sociology, political economy and management and seeks to utilise the complementary strengths of the Varieties of Capitalism approach and that of Global Production Networks/Value Chains. It will appeal to advanced students and academics interested in processes of economic globalization and the way firms manage them, as well as to those looking for a study of the clothing industry which combines theoretical depth with broad empirical coverage.

The Role of the Subsidiary in International Business - Functional Responsibilities in the MNE's Value Network (Hardcover,... The Role of the Subsidiary in International Business - Functional Responsibilities in the MNE's Value Network (Hardcover, 1st ed. 2019)
Marlena Dzikowska
R1,408 Discovery Miles 14 080 Ships in 18 - 22 working days

Reflecting on the evolving organisation of multinational enterprises (MNEs) and their growing presence in international business, this book focuses on value creation by subsidiaries in transition economies, and uses Poland as an example. Drawing on internalisation and business network theory, the author analyses the role of the subsidiary with the aim of explaining the mechanisms of subsidiary functional specialisation and its operationalisation. The book presents an innovative model illustrating the determinants of the functional responsibilities of subsidiaries, whilst providing an empirical analysis of foreign subsidiaries in Poland. Addressing a vital topic in international business and management studies, this Palgrave Pivot will be useful for researchers, students and practitioners.

Japanese Industrial Transplants in the United States - Organizational Practices and Relations of Power (Paperback): Atsushi Sumi Japanese Industrial Transplants in the United States - Organizational Practices and Relations of Power (Paperback)
Atsushi Sumi
R1,101 Discovery Miles 11 010 Ships in 10 - 15 working days

First Published in 1998. This book examines the transferability of Japanese organizational practices to Japanese owned industrial transplants in the United States, and demonstrates that relations of power and conflict on the corporate structural level are equally as significant as the social and cultural differences between American and Japanese practices in the workplace. The research is based upon extensive ethnographic fieldwork at automotive transplants in the Midwest and high-tech transplants in California, as well as a case study company in New Mexico, and focuses primarily on their adaptation to the US industrial environment. Extensive interviews demonstrate that organizational practices of Japanese transplants are significantly different from either their Japanese or American counterparts. Relations of power at the case study company are examined in depth and reveal two contrasting forms of control. American managers tend to exert hierarchical control in the manufacturing department using a top down approach and clear distinctions between work and private lives. In contrast, the Japanese managers utilize what the author calls "poka-yoke" (fail-proof) control over the repair department. Poka-yoke control is characterized by strict attendance and dress codes, emphasizing loyalty and dedication to work. At the same time, the US. headquarters in New York and the parent company in Japan impose remote control, thus limiting the autonomy of local managers.

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